Keith A. Wheeler4515 Woodlea Avenue Baltimore MD 21206 ● Phone: 202-255-0400 ● Email: keithwheeler2@gmail.com

Mobile Device Management and MS Exchange Systems Administrator

Accomplished systems administrator with eight years of experience managing server infrastructures and data-center operations across multiple platforms. Effectively plan, install, configure and optimize the IT infrastructure to consistently achieve high availability and performance.

Proven ability to create and deliver solutions tied to business growth , organizational development and systems/network optimization. Skilled problem identifier and troubleshooter comfortable managing systems and projects in a range of IT environments.

Qualification Highlights Good for Enterprise MaaS360, Airwatch, BES5.0/10/12 Microsoft Office 365 Implementation and Operation

Multi-site, enterprise server and software administration Microsoft Exchange 2003 - 2013

Cisco Unified Call Manager Administration Microsoft Windows 7 – 10, Apple Mac OSX

Server and desktop installation and Configuration Microsoft Windows Server 2003-2016

LAN, WAN, TCP/IP, WINS, DNS, DHCP, IIS, SMTP Active Directory, Group Policies, SUS

Active Directory, Group Policies, Software Update Services

Public Trust security clearance

Apple iOS, Google Android, Blackberry OS, Microsoft Windows Phone

Professional ExperienceDell Federal Government Services - United States Dept. of Transportation 2014 to Present Systems Engineer Mobile Device Systems Engineer and Network Consultant for the US Department of TransportationMicrosoft Exchange 2010 and Office 365 Systems Administrator

Key Contributions: Engineer responsible for the architectural design, development, implementation and maintenance of the Enterprise

Mobile Management system for U.S Department Transportation. Led and supervised the analysis and testing of MDM products to enhance the user experience. Other products

supported include Airwatch, MaaS360, BES10 and BES12. Part of the Office 365 architecture and Project team responsible for mobile device readiness for Exchange Online

mailboxes. Worked with the team to perform velocity migrations of 14,000+ on premise mailboxes to the cloud organization

Tier 3 support and Systems Administrator for Microsoft Exchange 2010, 2013 Hybrid and Exchange Online Configured Server 2012 virtual servers to update automatically using Microsoft System Center, allowing seamless

updating of MS patches, updates, and software deployment. Served as the principal mobile device administrator for all government furnished mobile equipment that

supported several thousand users. Successfully installed, configured, deployed, and managed applications and devices for Good for Enterprise,

Blackberry Enterprise, and Microsoft Exchange. Responsible for disaster recovery for mobile device management applications and minimized any substantial

downtime. Produced documentation on standard operating procedures, user instructions and guides.

Updated Good for Enterprise services to function in an Exchange hybrid environment allowing Good for Enterprise to function for users with no impact during mailbox migration

Created documentation, and “How To” guides for Tier 1 and Tier 2 support teams, reducing inbound service desk ticket escalations for MDM and MS Exchange issues

Created and maintained DOT Microsoft Exchange and MDM “Runbook” for training and knowledge retention Streamlined service requests for in and out-processing of DOT employees for mail and Skype for business Lead MS Exchange administrator for Mail and Directory Services “Tiger” team, responsible for handling all VIP

mail related service escalations

Keith A. Wheeler Page 2

Pew Charitable Trust January 2008 to December 2014Lead Helpdesk Coordinator

Engineer responsible to manage and support the Blackberry 5.0 environment, as well as the support of all personally owned devices (BYOD) via MS Exchange ActiveSync.

Led and supervised the initiative to deploy Enterprise Mobile Management system Good For Enterprise. Engineer responsible to test MaaS360 and Airwatch in order to replace BES environment.

Cisco Call Manager SME, created and managed Cisco device profiles for easy deployment of desk and conference phones, as well as managing licenses for Cisco certificates

Skilled LANDesk Administrator, able to create and generate reports on demand, create LANDesk installation packages for approved software, workstation images, and hardware management

Created software deployment packages for Windows 7 OS laptops, deployable to departments within the organization

Responsible for supporting all mobile devices procurement by the organization, such as Macintosh iOS, Google Android, and Blackberry. Created documentation for users, and performed training upon demand, and

administering these devices through Good for Enterprise MDM, Microsoft Exchange Management Console and/or Blackberry Enterprise Server.

Primary point of escalation for the Tier 1 and Tier 2. Primary point of contact for VIP and Executive Support Created technical resources and instructional checklist utilized in the onboarding of new hires Managed the Windows 7 migration from Windows XP across the organization. Test and Pilot Windows 8 tablets

and Desktops Macintosh OS 10.x subject matter expert, handling all Macintosh hardware and software issues Subject matter expert for Cisco Call Manager, LANDesk, Microsoft Exchange Lead trainer for IT related subjects, such as Microsoft Office usage, New Hire Orientation, Remote Access

connectivity Created and updated Symantec Ghost Images for use across the organization System administration using Active Directory, Exchange Management Console for Exchange Server 2007 – 2010

Managed Pew transition from Windows Mobile devices to Blackberry Enterprise

EducationCatonsville Community College — Catonsville MD

Management Information Systems, 1995

Coppin State College, 1991 – 1993Major: None Specific