KCA Annual Report 2012-2013

Annual Report2012-2013Drug, Alcohol and Mental Health Services

Contents Where we are 1

What does KCA do? 2

Message from our Chair of Trustees, William Willis 3

Introduction by Ryan Campbell, Chief Executive 4

Adult Substance Misuse Services 5

Mental Health Services 11

Young Persons’ Services 19

Family Intervention Project 25

Long-Term Conditions 27 Focus on Diabetes Psychological Services

Training and Professional Development 29 Staff Profile

Volunteering 30

Financial Information 31

Board of Trustees and Senior Management Team 32

We have had contact with nearly 50,000 adults and young people

Faversham

Margate

ThanetHerne BayWhitstableRichmond

Ealing

FelthamReading

Wokingham

Wandsworth

BromleyCroydon

Barking & Dagenham

Sheerness

Swale

Reigate

Woking

Havering

CanterburyChatham

Gravesend

GraveshamDartford

GillinghamRochester

CookhamWood

MaidstoneTonbridgeTonbridge & Malling

Sevenoaks

Royal Tunbridge Wells

Sittingbourne

FolkestoneShepway

DoverAshford

Greenwich

Where we are

Adult Substance Misuse Services

Mental Health Services

Young Persons’ Services

Family Intervention Project

www.kca.org.uk1

www.kca.org.ukwww.kca.org.uk 2

What does KCA do?KCA is a registered charity that provides

specialist care to those affected by drugs,

alcohol and mental health issues across London

and south east England. We have become

national leaders in the delivery of evidence-

based, recovery-focused services.

Established in 1975, we have substantial

experience of delivering high-quality Substance

Misuse Services for adults and young people

and provide evidence-based and holistic

treatments for those with mild to severe mental

health issues.

Our aim is to work within communities and

families to help people unlock solutions to

their difficulties, by ensuring that we tailor our

treatment and support to their individual needs.

Our services are well-equipped to provide

innovative, effective, recovery-focused

treatment that enables people to get the help

and support they need to improve their health

and wellbeing and their future opportunities.

www.kca.org.uk3

Message from our Chair of Trustees, William WillisIn my first message as the new Chair of Trustees, I would like to thank the many staff who have put in so much effort over the last year.

KCA has seen many changes and, without

doubt, 2014 will bring fresh challenges.

We will be led through the challenges of

the coming year by our new CEO, Ryan

Campbell, who has joined us from RAPt.

By the nature of our contracts, change is

inevitable. Contracts are re-commissioned and

are increasing in both size and complexity. These

often require new ways of working, with both

our clients and their families and with partner

organisations. We now also deliver Any Qualified

Provider services which, although initially

challenging, have the potential to yield new

business acumen for the organisation and further

refine our desire to deliver excellent outcomes.

The Board of Trustees has also seen changes.

Elisabeth Hirlemann resigned as Chair after

giving much of her time, energy and experience

to provide leadership through a period of great

change. We also welcome a new Trustee, Abigail

Greves, and say farewell to Judith Richards.

I am also sad to say KCA has lost some dear

friends this year who will be greatly missed:

Sheila Wirz and Lady Julia Pender. Lady Pender

was our President for the last 14 years. However,

Julia far exceeded her role by actively promoting

KCA to the wider world. Sheila had been both

a Trustee and Chair during the period when

KCA developed from a Kent-based organisation,

to one stretching across London and the

south east.

As we move into 2014, we will continue to

embrace change: developing strength and

flexibility through partnerships, obtaining key

contracts, keeping quality as high as we can

within budgets, cutting any unnecessary costs

and maximising the use of our facilities. By

doing these to the best of our ability, KCA will

continue to provide the services that bring

beneficial change to our clients and meet our

commissioners’ requirements.


This report only showcases our impact across

a small selection of our services and we

provide many more services across a diverse,

geographic area. Our work, broadly speaking,

does two things: it prevents harm to individuals

and society but, furthermore, it promotes good.

People in recovery, and that includes the families

around them, are the greatest force I have ever

seen for ‘putting something back’, and they often

give back far more to their friends, families and

their communities than they have ever ‘taken

out’. In a time of austerity and cuts, this force for

good is one of the things that will help get us all

through the hard times.

I would also like to pay tribute to the immense

dedication, motivation, willingness to change,

hope and hard work of our staff and volunteers.

I am a new Chief Executive at KCA: for the

majority of the period covered by this report I

wasn’t here, so I am resting on, and immensely

proud of, the achievements of our workforce –

both paid and unpaid. Everyone contributes their

professional skills and individual creativity as

great people in great teams.

Finally, I must thank our commissioners.

Commissioning in a time of cuts and change is

hard. Our commissioners have been supportive,

expert and great partners in achieving everything

that is written about in the following pages.

Introduction by Ryan Campbell, Chief ExecutiveThis report is a showcase of what can be achieved through dedication, motivation, willingness to change, the power of hope, and sheer hard work – on the part of our service users and their families and others around them. It is KCA’s great privilege to be able to contribute to and help facilitate that process.

5

59%of service users who left drug treatment during 2012/2013 completed treatment free from dependence on drugs

6

Adult Substance Misuse Services Our Substance Misuse Services support

adults who are experiencing problems related

to their own, or someone else’s, drug or

alcohol use. Our support and treatments are

focused on providing specialist interventions,

tailored to individual needs, that address

substance misuse and help people achieve

recovery and improve their quality of life.

We provide services in Wandsworth,

Croydon, Barking and Dagenham, Richmond,

Wokingham, Reading and Medway.

47%national average

www.kca.org.uk7

“As a child, an accident in a park changed my life. I lost my confidence and I was emotionally traumatised after losing most of my teeth. For much of my adolescence I was bullied and started stealing to get attention; this eventually landed me in a young offenders’ institute for nine months. During secondary school, I was pressured into drinking alcohol and sniffing glue and aerosols, which led to smoking cannabis regularly to fit in.

At 19, I got a job in a play scheme and worked my way up the ranks by passing exams and placements in different nurseries. Although I was doing well in this job, my friends still influenced my social life and my habit progressed to cocaine, which made me paranoid and insecure.

While working as a live-in nanny, I was attacked outside the family’s house after a dispute between my boss’s child and another local child. With a severe head wound, I found myself addicted to painkillers and alcohol, which made me aggressive.

Over the years, I was able to hold down a number of different jobs, sometimes two at a time, but I was spending more than £300 a week on my habit and drinking alcohol to help me sleep.

It wasn’t until nearly 30 years later, that I had the courage to see my GP and ask for help. I was referred to a rehabilitation house and attended a 12-week programme, but on the day I came out of the programme I used.

Robert’s Story

Case Study


In January this year it all came to a head. I was really behind with my paperwork and struggling to focus at work so I decided to tell my manager.

I got in touch with IDAS and started attending an eight-week programme. I wrote a diary of my journey through the programme, which I gave to my worker as a ‘thank you’ for supporting me.

I have now been clean for six months and my confidence has grown massively. My worker was great and really helped me to kick the habit. I used to hate weekends as the groups wouldn’t be on but I have now started to see my family a lot more. I am still friends with people who were on the group, and I still regularly attend the breakfast clubs and Air Football.”

“When you’re an addict you look down for your next fix. Now I look up and see the roof tops and birds”

www.kca.org.uk9

Wokingham Horizon

Our service has gone from strength to strength

this year, with a 108% increase in referrals and a

58% increase in completed triage assessments.

The number of service users attending the

structured day programme has increased by

132% after proactive promotion of the service

within local GP surgeries and with partner

agencies. A series of clear, simple referral

pathways has also been developed to enable

easy and timely access to the service.

Our comprehensive 16-week Psychosocial

Pathway for Recovery is based on one-to-one

and group intervention options, to help guide

our service users through their recovery journey.

We provide two new groups: Everyday Living,

a low intensity, entry level, structured group,

which focuses on life skills; and a Women’s

Group, which delivers core, recovery-focused

interventions alongside issues that particularly

impact women with substance misuse problems.

Front line working has also significantly

improved between partner agencies as a result

of a Frontline Workers’ Forum, which was set

up to provide a regular opportunity for front line

staff to meet to discuss new developments

and referrals.

The service has gone from strength

to strength this year, with a 108% increase

in referrals and a 58% increase in completed

triage assessments.


IDAS Wandsworth

Our service in Wandsworth continues to deliver

a unique, whole treatment system for service

users through a one-stop shop at its four service

centres. The service is delivered in partnership

by KCA and Blenheim and, in its first year, has

engaged with more than 1,900 people and

enabled more than 300 people to successfully

complete their treatment, dependence free.

Recovery was high on the agenda at an

event held to celebrate the service’s first

birthday, attended by more than 100 industry

professionals and stakeholders, including GPs,

police, councillors, commissioners and staff.

Service users’ accounts of their past lives and

their positive experience of IDAS services played

a central role in the event.

The service engaged with more than 1,900 people in its first year

and enabled more than 300 people to

successfully complete their treatment,

dependence free.

“The service users were delighted to put forward a representative, Brian, who talked about his own treatment journey. They felt this

boded well for involving service users within the new system in the future.”

Jayne Ayris, SMu SUI Co-ordinator

for Wandsworth

11

One person represents 1,000 people

12

Mental Health ServicesOur aim is to support people to improve their mental health

and wellbeing and we’ve been doing this successfully since

the organisation started in 1975. Our Mental Health Services

are tailored to clients’ individual needs and the demands of

the local population.

We provide IAPT services across Kent and Medway, Surrey

and Havering. We also provide treatment in several Kent

prisons and work closely with Kent probation services.

All of our IAPT services have exceeded the national average

of Moving to Recovery.*

* Health and Social Care Information Centre

More than 30,000 people have been referred to our Mental Health Services

Qualified teacher, Michael, says he has always been a worrier. He thinks this stemmed from a childhood in and out of hospital after developing colitis and then Crohn’s disease.

Michael said he started to worry more when he got married and bought a house: “As time went on I felt the pressure of having responsibilities and I became obsessive about trying to prevent bad things from happening.”

He remembers his Obsessive Compulsive Disorder (OCD) grew very slowly: “At first I started to check that doors and windows were locked and electrical appliances unplugged before I went to bed or left the house.” This slowly got worse and, before long, it would take him hours to leave the house. Michael also washed his hands constantly, religiously following a set routine.

As his responsibilities increased, both at work and at home, his OCD became more difficult to manage. Michael’s wife suggested asking his GP for help. His GP was very supportive and referred him to KCA. After assessment, he was invited to attend a Feel Well Live Well group for six weeks, along with other people with similar conditions. As Michael reported experiencing severe symptoms of OCD, he was also referred for some intensive one-to-one treatment with Amy, a KCA therapist.

Michael said: “Amy tried to teach me how to think of OCD as a bully, and how to avoid acting on my obsessive thoughts by separating them out as my bully’s thoughts.” Michael started a worry hour, putting all his worries off until 5pm, when he found he had slowly forgotten what they were.

www.kca.org.uk13

Michael’s Story

Case Study

Michael gradually started to reduce his checking habits at home, including the amount of soap he used, which he said was really challenging. He also wrote a diary of thoughts which he could go back and reflect on.

Michael was slowly getting better but then the new school term started. With lots of changes at his school, he felt more and more under pressure, which resulted in his Crohn’s disease flaring up and increased his stress and OCD tendencies. His consultant recommended he change his career to manage his conditions, and Michael then made the very difficult decision to give up the teaching profession. After a frantic few months, and an increase in his stress and anxiety levels, Michael’s wife started a new job and he stayed at home to look after the children.

It was then Michael decided to come back to KCA to beat his OCD for good. He said:“I felt like I’d failed but I wanted to beat it this time.” He started to see Amy again, which he said gave him comfort and reassurance as she knew his past and the issues he was facing. He was given more intensive, practical treatment that helped him to challenge his thoughts and the way he was feeling.

Michael found his treatment life-changing and is now in a good place: “I feel really positive and a lot happier. I have resources at home to help me if I have a setback, but I can push aside my OCD thoughts as intrusive ones and carry on.

“We now also have a cat – which I could never have had near me before.

“I can’t fault the help I’ve had from KCA. I have my life back and my children have their dad back.”


I can’t fault the help I’ve had from KCA. I have my life back and my children have their dad back”

“

www.kca.org.uk15

Surrey

Surrey underwent a significant transition

when the service’s previous contract, New

Thoughts, came to an end. With the arrival of

an Any Qualified Provider (AQP) commissioning

structure in April 2013, the new service was

able to see people who were waiting for

treatment from the previous contract, as

there had been 30% higher referral levels

than initially anticipated.

Services are now provided within the new

model and have increased access to timely,

efficient and high-quality services. Developing

a competent and qualified workforce was also

a significant focus for our services and, with a

national shortage of experienced practitioners,

trainees were recruited to provide a range of

additional support to deliver our services to

a high standard.

We have developed a broader range of NICE

recommended therapies, including counselling

for depression and couples therapy. We continue

to advocate services for older adults and 55%

of people who enter our service over the age of

65 achieve recovery, against a national target

of 50%.

“Working for KCA Surrey has opened up a number of

opportunities for both my personal and professional

development. I am working towards completing training to

be a Psychological Wellbeing Practitioner. I find the role

immensely rewarding and the support of my colleagues has made KCA Surrey an enjoyable place to work.”

Nabila Patel, Trainee Psychological

Wellbeing Practitioner

www.kca.org.uk 16

Healthy 7%

Mild 19%

Moderate 28%

Severe 46%

Healthy 7%

Mild 15%

Moderate 22%

Moderate to severe 27%

Severe 29%

Of the people we see in Kent, Medway and Havering

Severity of symptoms of anxiety at assessment

Severity of symptoms of depression at assessment

www.kca.org.uk17

Thanet

Thanet is one of our largest Mental Health

Services and received 3,599 referrals during the

past year; a 29% increase on the previous year.

With dense pockets of deprivation and

unemployment, Thanet’s need for mental

health support and treatment is high, with

more complex issues needing support

and intervention. With 28.3% of the overall

population aged 60 and over, Thanet’s life

expectancy is lower than the average life

expectancy for England.

The service is committed to engaging with

older adults who may otherwise not access

help. For example, Feel Well Live Well groups

provide support for mild to moderate mental

health issues, such as anxiety and depression,

and offer interaction with others who are

dealing with similar issues. Our eight-week

programme provides a friendly, open forum

that focuses on problems that can be faced in

later life, such as loneliness and living with a

long-term condition.

Clients are encouraged to participate in Move

to Improve sessions, in addition to their

treatment, which offer a chance for them to

meet people with similar conditions and enjoy

taking part in exercise to improve their health

and wellbeing: both the swimming and walking

groups have proved very popular.

“My therapist has truly been influential and an inspirational person in my quest to conquer my phobia. I really couldn’t have asked for a better person to work with”

www.kca.org.uk www.kca.org.uk 18

96%of clients accessing

mental health treatment felt the service helped them to understand and address their

difficulties


mental health treatment felt staff listened to

them and treated their concerns seriously


mental health treatment felt they

received the help that mattered to them

19

We’ve given advice and information about the risks of drugs and alcohol to more than 8,000 young people

One figure represents 100 people

20

Young Persons’ ServicesOur Young Persons’ Services provide

specialist drug and alcohol support for

10 to 17 year olds. We offer a range

of early intervention, education and

prevention programmes in schools,

youth clubs and other young people

friendly settings. We help young people

understand the effects of substance

misuse and the harm it can cause to

them and those around them, and we

support them to reach their full potential.

During the past year, we have come

into contact with more than 11,000

young people across all of our Young

Persons’ Services, which are located

in Kent, Medway, Bromley, Greenwich,

Wokingham, and Feltham and Cookham

Wood Young Offenders’ Institutes.

Dan began to have depressing thoughts about life in his teens and started to smoke cannabis at 14 as a way to cope and make himself feel better.

His cannabis use then led to experimenting with other drugs, including MDMA. Soon he was spending all his money on drugs and was never at home. Dan didn’t want to talk to anyone and, when he was at home, he would just hide away in his bedroom. He had starting getting paranoid thoughts and his depression was getting worse.

Dan’s school work was suffering: he wasn’t paying attention and had lost interest. After getting drunk alone, and attempting to take his own life, Dan realised he needed help: “I knew my thoughts weren’t natural,” he said.

Dan spoke to his mum, who asked his school for help. The school contacted KCA and two counsellors came into school to work with him.

www.kca.org.uk21

Dan’s Story

Case Study

Dan said: “They made me look at the mental and physical effects of not looking after myself and I realised that I needed to shape-up fast, otherwise I could do some serious damage. They couldn’t have been more helpful and I was able to have as many sessions as I needed. They always had a smile on their faces and didn’t judge or patronise me. I feel that KCA has saved my life.”

At 17, Dan is now doing really well and has started a Health and Social Care qualification at his local college. He says he’d like to work in the drug and alcohol field one day, to help other young people.


“I feel that KCA has saved

my life”

www.kca.org.uk23

Kent Young Persons’ Service

We have engaged with more than 8,000 young

people in either group work, one-to-one brief

interventions, or through the Kent Youth Drug

Intervention Scheme (KYDIS), a new project

developed with Kent Police. Close working with

sexual health outreach services has also enabled

us to forge better links for our Young Persons’

Services and created further opportunities to

look at all factors relating to substance misuse

and its effects on risky behaviour.

The RisKit project continues to achieve good

engagement with young people aged 14 to 16

and more than 400 young people have taken

part in the programme since it started four years

ago. The project is an early intervention for those

young people who are vulnerable to risk-taking

behaviour, which includes drug and alcohol use,

early and unprotected sex and offending. Good

outcomes have been evidenced as quantitative

evaluation has shown significant reductions in

their alcohol use and a reduction in their use

of illicit drugs (as measured by percentage

days abstinent and drinks per drinking day),

from the start of the programme and up to

three months after.

Giving young people a voice is at the forefront

of the Young Persons’ Service and regular

focus groups are organised to gauge feedback.

Two short films have also been made by young

people who have experience of substance

misuse, working with the Engage Project, funded

by Kent County Council and Folkestone West

Neighbourhood projects. These films highlight

the effects of using cannabis, and the impact

of substance misuse on young people, and

were filmed and edited by young people, and a

substance misuse practitioner, using an iPad.

“I used to get drunk all weekend, but now I just have one drink

on a Saturday”

When leaving the service, 90% of our

young people have met their agreed care plan

goals, compared to the national average of 79%.


Feltham Young Offenders’ Institute

Our unique new service in Feltham Young

Offenders’ Institute provides Substance Misuse

Services for young adults aged 18-21 and is

delivered in partnership with RAPt. In its first

year alone, we have seen more than 2,200 young

adults in the prison, and young adults suggested

the service’s new name - J2R (Journey 2

Recovery).

Funding was secured to provide drama sessions

to develop the young adults’ confidence and

interactive skills. The Outside Edge Theatre

Workshops delivered weekly sessions with a

J2R worker and are working towards a show,

which will be performed in front of family and

friends. One participant said: “For the time I was

in group, I forgot I was in prison.”

Building trusting relationships with service users

and their families, and working on integrating

them back into their communities is a key

priority for the service.

“For the time I was in group, I forgot I was in prison”

j2r

www.kca.org.uk25

Family Intervention Project

Improving the quality of family life and

relationships is at the heart of all of our

services. The contract for our Family

Intervention Project (FIP), Stronger Families,

was awarded in January 2013. The service

focuses on strengthening the resources and

resilience of families by reducing exclusions

and truancy, anti-social behaviour and

offending rates and by helping adults into

continuous employment.

The workers provide families with dedicated

support that is practical, intensive and

personalised to suit their individual needs

and help them take control of their lives.

Four teams of highly skilled workers are

based across the county and work with

a range of public agencies to reduce the

number of interventions that an individual

family may need.

Julie was struggling to cope with daily life. She was drinking heavily and lived in a small, unsuitable flat with three boys under the age of five. The Stronger Families FIP worker, Tina, helped to make the flat safer, but also worked with the local council’s housing team, to identify more suitable accommodation for the family. Tina also referred Julie to her local alcohol service to get treatment for her alcohol issues.

Tina also engaged with the family’s grandparents, who were able to offer additional support by looking after the children while Julie was having treatment. Tina gave advice on parenting skills and diet and nutrition, and helped establish a daily routine including social and play activities. The children now go to local nurseries and Julie has returned to college to study nursing. Tina’s intensive, practical support has helped Julie to think about the future in more optimistic terms and to work towards the financial independence and emotional stability she needs to look after her family.


Julie’s Story

Case Study

www.kca.org.uk27

Long-Term Conditions

Focus on Diabetes Psychological Services

Our Diabetes Psychological Service across Kent

and Medway provides emotional support and

care for people with diabetes who experience

reduced psychological wellbeing.

Providing services for people with long-term

conditions is an important element of our

work that ensures our services meet the local

population’s broader needs.

The service supports people with diabetes to

manage their symptoms and treatment routines

and deal with the lifestyle changes and negative

emotions that can be a part of living with the

condition. The aim is to enable patients to

manage their diabetes with confidence and look

after their mental health and wellbeing.

An online training resource has also been

developed to help health professionals and

patients find out more about the psychological

aspects of living with and managing diabetes

and how to reduce its impact on quality of life.

Visit www.diabetes.kca.org.uk/welcome

After being diagnosed with diabetes at 47, Kevin said he felt like everything had been taken away from him.

Now 55, Kevin was initially referred to KCA by his GP for counselling sessions as he was dealing with severe depression after family bereavements. He also has Type 2 diabetes, and was struggling to manage his treatment routines, particularly working out how to take his medication and make changes to his diet. He said this also had an effect on his family and on his social life, as he couldn’t drink alcohol with his diabetes medication.

Kevin’s therapist referred him to KCA’s Diabetes Psychological Service as part of his treatment, which he felt would enable him to get the help he needed to manage his condition and improve his mental health and wellbeing.

Kevin has had five, weekly sessions with his therapist and says it has made an enormous difference to his quality of life: “Seeing someone about managing my diabetes and also how I am feeling has helped tie the two together. It has helped alleviate the fears and worries I had and has given me more control and input into how I manage my diabetes.”

Kevin is now making more use of online resources to help him manage his condition and has also lost weight, as he is more relaxed and his stress and anxiety levels have decreased.

Kevin’s Story

Case Study


www.kca.org.uk29

Training and Professional DevelopmentOur training policy goes beyond the Care

Quality Commission’s requirements for

the qualifications, knowledge and skills

of our workers, to ensure that we can

provide the best service and information

to our service users, clients and partners.

A wide range of Open College Network

(OCN) Level 3 accredited training

programmes have been developed for all

substance misuse workers and, in the past

year, 61 staff with no formal qualifications

within the substance misuse field have

achieved OCN Level 3 accreditation.

Training has been delivered to more than

380 professionals during the past year.

“KCA has always kept the service user at the heart of its service delivery, which is why I love my job and the people I work

with. Every day I am continually in awe of the commitment and drive of the young

persons’ team. Working with people who are passionate and committed to offering

young people the best service is the reason why I work here.”

Staff ProfileSteve ButlerYoung Persons’ Service Operations Manager

Steve has worked at KCA for more

than 10 years after a number of careers

in banking, property development

and in the ambulance service.

Steve Butler


“When I first started, I was on the front desk meeting and greeting clients and

answering the busy telephones. After a couple of months I was asked to start

facilitating on ATR and DRR groups.

I then succeeded in getting a job with KCA through my volunteering experience and started delivering Motivational Sessions.

There are so many things I have learnt with KCA, too many to mention, and I am

learning all the time. I can say with all honesty this has probably been the best

two years of my life.”

Shane, Medway

Volunteering Our placements offer a great opportunity for people

to gain experience of working within the drug, alcohol

and mental health fields, and in the charity sector.

We have a large number of volunteer placements at

any one time, with 222 people volunteering for us in

the past year in a wide range of roles and services,

including administration, front of house, counselling

and group coordinators. Each of the roles provides

us with invaluable support and, in turn, volunteers

gain useful skills and experience and attend internal

training to support their development and learning.

A high proportion of our staff originally joined

KCA as volunteers. Although volunteering

doesn’t guarantee a job at the end, it does give

people valuable experience, which increases

their chances of becoming employed within the

drug and alcohol or mental health sectors.

To find out more about our volunteering opportunities, visit:

www.kca.org.uk/volunteering

www.kca.org.uk31

Financial Information

Incoming Resources

Expenditure

Staff

534

Mental Health Services

£9,314,00037%

Other

£769k3%

Substance Misuse Services

£15,280,00060%

Reserves more than

£2.5m

Total income£25m

Staff costs

£17.6m

Volunteers and work

placements

103

Board of Trustees and Senior Management Team

Board of TrusteesWilliam Willis (Chair)

Anne Chapman (Vice Chair)

Debbie WinchesterJo Boraston

Senior Management Team

Senior ManagersKerry Smith, Assistant Director, Mental Health

Jane Wright, Assistant Director, Substance Misuse Services

Tricia Armstrong, Assistant Director, Training and Workforce Development

Anthony Crocker, Assistant Director, Finance

Abi Cooper, Assistant Director, Quality and Performance

Lucia Langley, Assistant Director, Human Resources

Jan Annan, Assistant Director, Development

Ryan Campbell,

Chief Executive

Karen Tyrell,

Director of Development and Marketing

Howard Newman,

Director of Business Systems

Dr Michael Lowe,

Clinical Director

Sam Downie,

Director of Mental Health

Margaret BellRob VerityRobina LawsonAbi Greves


www.kca.org.ukKCA is the trading name of KCA (UK), a company limited by guaranteeRegistered in England No 1955497 Charity Number 292824Registered Office: Dan House, 44 East Street, Faversham, Kent ME13 8AT

KCA Annual Report 2012-2013

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Transcript of KCA Annual Report 2012-2013