KC - Intro. to CFS document -2016
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Transcript of KC - Intro. to CFS document -2016
2
An Introduction to Carroll Food Services Ltd
Carroll Food Services – Company History The Carroll name is synonymous with excellence in the Irish Contract Food Service
Industry over forty years.
John D. Carroll Catering Limited provided services to over fifty locations. With such
well-known clients as the National Gallery of Ireland, House of Parliament, Leinster
House, Anderson Ireland, First Active, P.M.P.A., Warner Lambert, Texaco Ireland,
Symantec, The Royal Hospital, Loctite Ltd., Reckitt & Coleman. The company served
well in excess of 8,000 meals per day prior to the sale of the business to a large Multi
National Company in 1992.
Carroll Food Services Limited was launched in 1994 by Kenneth Carroll to continue
the family tradition of service in this highly specialised sector of the catering industry
following the sale of the family business.
Carroll Food Services
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Carroll Food Services has become one of the largest independent contract
Catering companies in Ireland and can bring a unique personalised service to
Business Solutions. The company’s revenue and profits have grown substantially
during the last five years, whilst providing services and equipment to an expanding
customer base.
Carroll Food Services strength lies in its deep commitment to service design and
delivery, backed by intensive training of all personnel from account management to
operations and in particular Human Resources.
A wide range of clientele within local commerce and institutions testifies to the
ongoing success of Carroll Food Services in Ireland.
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“ Contract Service – a la Carte”
Because each client has their own specific catering requirements Carroll Food
Services tailor our services to suit your individual needs ranging from the simple
vended beverage and snack meal services, a full employee meal service or
Consultancy, or even a mix of all – the client decides the recipe.
The constant throughout remains quality, attention to detail and a highly
personalised service Guaranteed.
Our range of services may best be described as:
Contract Food and Beverage Service Clients can avail of a comprehensive services which includes:
A quality cost effective on-site service
Support of our dedicated relief team and agency
Frequent programmed visits by our Senior Management Team
Monthly review of quality and budgetary performance with Managing Director –
Kenneth Carroll
An administration service dedicated to your location
Management Services We provide a range of flexible management services designed to support your own
in-house catering including:
the provision of services audit
to responsibility for part of the operation including commodity purchasing
provision of holiday relief personnel
recruitment of management for your services directed or managed by Carroll
Food Services
– the options are endless.
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Consultancy
With the experience and expertise employed in the Company, we offer a service to
assist those who wish to review, develop and influence their services and might
typically include:
Kitchen Planning, Restaurant and Bar design
Equipment Evaluation
Décor and Interior design
Personnel Requirements
Financial Planning
In-house Marketing & Merchandising
Staff Training
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Organisation Chart – Carroll Services Group
John D Carroll
Chairman
Board of Directors
Kenneth Carroll
Managing Director
Kenneth Carroll
Finance Manager
Denise Wilson
Accounts Assistant
Susan O'Reilly
Payroll Supervisor
Robert Newton
Operations Manager - Channel Islands
Site Managers
David Lancaster
Operations Manager - Ireland
Site Managers
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Senior Management Team Profile
Chairman – John D. Carroll
“At the forefront of Contract Catering since 1957”
Chairman – John D. Carroll started his career in hotel management prior to joining
the Rank Organisation and subsequently the Bateman Catering Organisation as
Managing Director – Ireland and Wales. Following a highly successful career John
formed his own company that subsequently became one of Ireland’s most
respected Contract Catering and Consultancy Company.
John D. Carroll Catering Limited provided services to over fifty locations. With such
well-known clients as Anderson Ireland, P.M.P.A., Warner Lambert, Texaco Ireland,
Symantec, The Royal Hospital, Loctite Ltd., Reckitt & Coleman, the company served
well in excess of 8,000 meals per day prior to the sale of the business to a large Multi
National Company in 1992.
Pre 1992 John was a founder Director of Inter-Continental Cargo Ltd., Founder
Chairman of the Mulcahy Group, and was Chairman of Kindlon Insurance Ltd. until
his retirement in 1997.
Today John D. Carroll provides Consultancy Services to many blue chip companies,
is Chairman of the National Hygiene Partnership, and as Chairman of Carroll Food
Services plays a major role in the development of the company.
Career highlights and credentials include;
1968 Awarded Fellowship of the Hotel, Catering and Institutional Management
Association (F.H.C.I.M.A.)
Founder Board member of CERT (Catering, Education, Recruitment & Training
Body
1970 Member of the Dublin Chamber of Commerce
1973 Chairman of the Marketing Institute of Ireland
1976 President of the Restaurants Association of Ireland
1978 President of the Rotary Club of Ireland
1980 Vocational Service Chairman – District 1160 (Ireland).
1983/1984 District Governor – Rotary International – District 1160 (Ireland)
1985 Awarded Fellowship of the Institute of Management Accountants (F.I.M.A.)
1985 Awarded Fellowship of The Irish Management Institute (F. Mgt. I.)
1987 Chairman of the Housing Association for Integrated Living
1990 Chairman of the Association of Irish Contract Caterers
1990 Represented Ireland on the Board of FERCO (Federation of European
Catering Organisations – Brussels)
1991 Elected to Membership of the Institute of Directors
1992 Elected Vice-President FERCO
1997 Awarded Fellowship of the Irish Hotel & Catering Institute (F.I.H.C.I.)
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Managing Director - Kenneth Carroll
“A Safe pair of Hands” Managing Director - Kenneth Carroll was educated at Trinity College Dublin and the
Dublin College of Catering. Professional qualifications include a Masters of Arts
degree, honours Bachelor of Science degree in Management, Higher Diploma in
Hotel and Catering Management and associate membership of the Institute of
Management Accountants.
Kenneth has held several important managerial positions in his career and has
worked in all areas of the Catering Industry. In his role as Managing Director of
Carroll Food Services he has directed the growth of the Company into one of the
largest independent contract Catering companies in Ireland.
Career Highlights
DIT Cathal Brugha St./TCD Graduate – BSc(Mgmt)/H.Dip. Hotel and Catering
Management 1986
Associate of Institute of Management Accountants & MA 1989
Joined John D Carroll Catering 1986 as Unit Manager/Project Manager IT and
rose to Director Marketing and Development in 1990
1992 John D. Carroll Catering sold to Sutcliffe Catering. I was Sales and
Operations Director for Ireland incorporating John D Carroll Catering Ltd. and
National Catering Organisation – 100 locations
1994 Set up Carroll Food Services Ltd
Awards and Credits include;
Guest Lecturer at DIT College of Catering Dublin
Past Council Member of the Irish Hotel and Catering Institute – now Irish
Hospitality Institute
1994-1996 Irish Hotel and Catering Institute Representative on CERT’s (now
incorporated into Failte Ireland) Trainee Management Development
Programme
1997 Chairman of CERT Programme Development and Assessment
Committee
Member of Safefood External Advisory Group to assist in the preparation of a
“Consumer Focussed Review of the Chicken Food Chain” in 2005
Selected by the North South Ministerial Council to serve on the Safefood
Scientific Advisory Committee 2010.
2013 Appointed to the Safefood Expert Advisory Group on Food Skills to assist
in the review of cooking skills and advise on the relationship between food
skills and health.
1999 to 2010 Chairman of Association of Irish Contract Caterers
2001 to 2010 Representative for Ireland for the European Federation of
Contract Catering Organisations (FERCO)
2002 to 2005 Committee member on FERCO Food Safety Committee
Member of Irish Management Institute (IMI)
2001-2003 Chairman IMI Dublin Region
1990 –1992 / 2001-2003/ 2004 - 2006 Member of IMI Council
Deputy Chair of HAIL – Housing Association for Integrated Living
Fellow if the Irish Hospitality Institute, the Marketing Institute of Ireland, and
Hospitality Professionals Association UK
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David Lancaster – Operations Manager
”Be-Spoke Catering Services”
David has over 30 years experience in the Hospitality industry.
David has been involved with the Carroll family businesses for many years in various
roles, the most recent of which involved supplying our clients with their occasional
food and beverage service requirements ranging from product launches and the
opening of clients premises to the entertainment of visiting dignitaries.
Because of his extensive experience in Restaurant and Bar operations, David is
responsible to Managing Director Kenneth Carroll for the day to day management
support essential in ensuring the smooth running of your services.
Robert Newton – Operations Manager – Channel Islands
“Specialist local knowledge”
Robert is a native of Jersey and is widely experienced with many years experience in
various aspects of food preparation and service at all levels on the island of Jersey
and in the UK.
Having joined Carroll’s to manage Highlands College in 2004, Robert was promoted
to the role of Operations Manager of our Channel Island division and is now
responsible for the management of our client operations in Jersey and the further
development of our business in the Channel Islands.
He has overseen the development of a new staff agency division supplying both
permanent and temporary relief staff to a broad range of clients in healthcare,
hotels, and restaurants and has been instrumental in the acquisition of Jersey Post’s
Head Office as a new client for a turnkey operational contract.
Kevina Cardiff – Dietitian & Nutritional Advisor
“Nutrition and Dietary Specialist ”
Kevina Cardiff was awarded her Ph.D. in Biochemistry from Imperial College London
in 1998.
She worked for many years in Biomedical Research both in London and Dublin prior
to qualifying (with Distinction) as a Dietitian/Clinical Nutritionist at The University of
Ulster.
Prior to her current role, Kevina worked in clinics at St. James’s Hospital, Dublin and a
number of residential care facilities.
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Carroll Food Services Limited – Some of Our Clients
CBRE
CBS Secondary School Westland Row
Coca Cola Ireland
Department of Finance
Enable Ireland
Laura Lynn Ireland’s Children’s Hospice
Missionary Sisters of the Holy Rosary
Sisters of Mercy in 4 locations
Trinity College Dublin
Overseas and Countrywide
Thomas Archers Ballina Co. Mayo
Jersey Post Head Quarters
Preferred Catering Partner of OCS Facilities Services
Accent Solutions
Ailesbury Cleaning Services
Consultancy/Facilities Management Assignments completed:
Aer Rianta – Dublin Airport
Augustinian Priory
Carmelite Order
Construction Industry Federation
Irish Flavours and Fragrances Drogheda
De Paul Trust Shelter & Care Facility
Dominican Sisters
Littlefuse, Dundalk
Merck Sharpe & Dohme Clonmel
MS Care Centre
Passionate Cook Restaurant Tipperary
Tinney House Nursing Home
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Consultancy/Facilities Management Assignments completed: Merchants Quay Ireland
Gerard Laboratories
Irish Times Training
Reid Furniture
3Com
Uniphar Group
Dublin City Council – Dublin Fire Brigade
Viking Components
European Foundation
St. Francis Hospice
Solectron Ireland
Stephen’s Green Club Dublin
Royal Irish Yacht Club Dun Laoghaire
Hibernian United Services Club Dublin
Highlands College Jersey
Fitzwilliam Lawn Tennis Club Dublin
Franciscan Centre for Peace and Reconciliation Rossnowlagh
Kylemore Clinic Killiney Co. Dublin
St. Patrick’s College Thurles
Bru Boru Heritage Centre Cashel
Castle Vaults Bistro, Dublin Castle
Salesian College Pallaskenry Co. Limerick
Tara Nursing Home Bray Co. Wicklow
Mars Ireland Dublin
Alpha Airport Catering Services UK
Castle Park School Dalkey Co. Dublin
Café Coombe, Coombe Hospital
Charlton House Catering UK – Cisco Systems Dublin
Avenance and Eliance Restaurants UK
In addition to the above the principals of Carroll Food Services and the Company’s
Chairman John D. Carroll provided services to over fifty locations, serving
approximately 8,000 meals per day prior to the sale of the family business, John D.
Carroll Catering Ltd. in 1992.
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What people say about us
Merck Sharpe and Dohme have found Carroll Food Services to be an
excellent service provider who consistently matched our expectations and
continually strived to implement a policy of continuous improvement. The
senior management of the company were frequent visitors to the operation,
visiting the plant at least once per week and they attended all of the plant
catering committee meetings. I would have no hesitation in recommending
them for any catering opportunities that arise.
Con Hogan, HR Manager Merck Sharpe and Dohme.
Kenneth’s company, Carroll Food Services, has provided superior service
levels to our staff in I.F.F for many years. The quality of food and the attention
to detail in terms of managing our canteen has been first class.
Joe Delaney, IFF Managing Director.
Kenneth provided catering services for Eurofound over a number of years
and I found that he was a pleasure to work with. He gave the business and
the service his full attention and was invariably professional in addressing any
quality issues that arose. He has a very approachable style and is committed
to ensuring that the service that he provides is the best.
Ray Comerford, HR Director Eurofound.
Kenneth is a very professional businessman and is always approachable,
flexible and willing to give great service.
Ken Duggan CBS Secondary School.
Our experience in Moffett Engineering has been that Carroll Food Services
have shown themselves to be an excellent and unrivalled food service
company and have consistently been pro-active in adapting to market
changes and have gone on to reduce our overheads in this sector quite
considerably. This has included negotiating and implementing a redundancy
plan with existing staff and this was completed successfully without any
interruption to catering services. I would have no hesitation in recommending
Carroll food services for any catering opportunities that may arise in the
future.
Terence Hughes, Human Resources Manager. Moffett Engineering
The School has a daily population of 1300 people and the facility serves their needs
from 7.30am through to 7.00pm on a daily basis. We would have no hesitation in
recommending Carroll Food Services to any organisation or large groups who would
require such a service.
Gordon de Gruchy, Highlands School Jersey
17
What people say about us
Littelfuse Ireland ltd (formerly a subsidiary of GE) operated a manufacturing base in
Dundalk between 1966 and 2008. Over the length of the service contract Carroll
Food Services provided a high quality and cost effective service to our company
and showed a unique and impressive ability to suit the changing needs of the
company.
I would not hesitate in recommending Carroll Food Services for any company or
organisation who are in the market place for a professional approach to meet their
catering needs.
Alan Philips Finance Manager Littelfuse Ireland.
We would not hesitate in recommending Carroll Food Services as a leading contract
catering company. Carroll Food Services consistently delivered an extremely
efficient service and their professional approach to this service meant that we as a
company did not have to be involved in the running of the facility. Walls
Construction would recommend Carroll Food Services to any company actively
seeking the services of a contract catering company.
Ian Barrett, PJ Walls.
Kenneth came into our organisation (a Dublin based club) to do a root and branch
review and make recommendations for change. They were sensible and practical
and were successfully acted upon. We are still in contact with Kenneth and I’m
happy to highly recommend his work.
Kate Lawlor, Hibernian United Services Club.
"Having worked for a company in Jersey who utilised the Contract and Concession
Catering supplied by Kenneth, I can recommend him whole-heartedly, as would all
employees, as the standard set by his company set the bench mark for quality, price
and service."
Andy Gordon, Owner, Propaganda Advertising and Design, formerly of Jersey Post
Group, Channel Islands
“My company Innovative Food Solutions has worked in conjunction with Kenneth
Carroll and the team at Carroll Food Services since 2000. During the intervening
years Kenneth has impressed me with his professionalism, attention to detail and in
particular his broad knowledge of the catering industry. I have no hesitation in
recommending Kenneth and the services his company provide.” September 22,
2010
Seán McCarthy, Food Safety Consultant & Trainer, Innovative Food Solutions