Kathryn M. Byrd2628 Gideon Rd.

Greenbrier, TN 37073Mobile: 615-767-8780 ~ kbyrd11@volstate.edu

Professional SummaryI graduated in May 2016 with a Bachelors concentrating in General Business and Organizational Leadership, and have experience in customer and client services, specifically medical administration, as well as proficiency in all Microsoft Office, PowerPoint, and Excel. Additionally, I am a proud member of the Tennessee National Guard where I developed the ability to bring enthusiasm, dedication and an exceptional work ethic to the work place. Teamwork and taking the initiative to accomplish set goals has become second nature.

EducationLipscomb University, Nashville, TN Bachelor, Professional Studies (General Business & Org. Leadership), May 2016 Key Coursework: Business Analytics Management Information Systems Finance Principles Marketing Mass Communications Communications Accounting Microeconomics Macroeconomics Experience

Account Specialist, Windham Professionals 10/2016-presentAs an account specialist at a receivables management company, it is my responsibility to interact with borrowers and negotiate the recovery of defaulted or delinquent debts on behalf of the department of education, which involves skip tracing and establishing contact with borrowers.

Reviewing accounts on a daily basis, and maintaining all work queue and desk assignments

Contacting borrowers via telephone to attempt debt collection Establishing borrower location and contact information via skip tracing if necessary Establishing borrower’s ability and willingness to pay and identifying the appropriate

repayment program/options available to them Tracking and reporting all account information into computer through our collections

system Ensuring that all necessary paperwork is sent out to borrowers, following up to

ensure that paperwork is returned and then submitting it in a timely manner Meeting or exceeding all daily, weekly and monthly production goals Understanding and following all federal and state laws with regards to collections

policies and procedures

Specialist, Tennessee National Guard, Various Locations1/2010-present

As an Armament Repairer, it is my primary responsibility to supervise and perform intermediate level maintenance and repairs on various weapon systems, support systems, and vehicles. I supervise subordinates and provide technical guidance to accomplishment our assigned duties while troubleshooting and correcting malfunctions. I also provide technical advice and assistance to others in assembling and disassembling the mechanisms of these systems.

• Promoted to a junior non-commissioned officer, Specialist (Grade E-4).• Received regimental coin, an award, and a mechanic’s badge during our last training

mission for keeping mission capability at 100 percent.• Responsible for thorough and proper inspection of all equipment, weapons, and vehicles

valued in excess of $500,000.• Responsible for the safety and training of subordinates in the use of equipment and during

training with proven reliability and dedication to perform any assigned task successfully.• Awarded temporary active duty orders by the Tennessee Medical

Command for excellent performance• Responsible for protection and security of medical records in

accordance with Health Insurance Privacy Act standards.• Review records for 100% completeness, accuracy, and compliance

with regulations.• Retrieve patient medical records for physicians, technicians, or

other medical personnel and ensuring they are properly archived.• Conduct data entry of patient notes into the medical archive system

with 100% accuracy.

Server, Cheddar’s Casual Cafe, Hendersonville, TN 10/2011-6/2016

Responsible for creating exceptional dining experiences, servers fulfill the needs and special requests of restaurant guests. Job duties include relaying customer orders to the kitchen, bringing completed orders to the table, and ensuring guest satisfaction with the meals.

• Trained as both a Server and Bar Trainer responsible for ensuring proper understanding of restaurant policies and requirements to include adherence to alcohol consumption guidelines and laws.

• Responsible for maintaining excellent customer service, while keeping bar environment, storage, and food service sanitation standards at all times.

• Developed a large base of repeat clientele that specifically requested me as their server.

Secretary, Lee University, Cleveland, TN 8/2009-5/2009As the Faculty Secretary in the Instructional Technology Center for Teaching Excellence, I was the Center Director’s personal assistant also responsible for coordinating and executing all hospitality related activities for visiting faculty / dignitaries to include lodging, travel and other logistical needs. I also assisted other faculty with preparation of presentations, handouts, records maintenance, call screening and data collection.

• Created numerous Power Points and handouts for Center’s lead faculty, Dr. Sturgeon.

• Performed routine maintenance and upkeep on facility’s computer systems.

• Ran errands, took phone calls, and prepared correspondence for Dr. Sturgeon