Kathleen Wade, Ph.D., LMSW, ACSW University of Michigan Health System.
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Redefining Relationships: Putting it all Together Kathleen Wade, Ph.D., LMSW, ACSW University of Michigan Health System
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Transcript of Kathleen Wade, Ph.D., LMSW, ACSW University of Michigan Health System.
Redefining Relationships: Putting it all Together
Kathleen Wade, Ph.D., LMSW, ACSWUniversity of Michigan Health System
Everyone has a story Making a difference Meaning making Life changing stories What’s your story What moves you and why does it
matter?
Personal Stories
What is our story? Are we at the tipping point? What will motivate us? Removing the smoke screens Identifying our PFCC culture The ideal synergy between IPCE and
PFCC Strategic planning Opportunities for change
University of Michigan
Changing the Culture
Where are We Going?
How We Get There: Patients As Advisors
What Does Our ‘Before and After’ Look Like?
Patient and family advisors/Massachusetts Crucial conversations/feedback Reciprocal learning Cultural competency Diversity Don’t wait until its right JUST ASK THEM!
Partnering with our patients and Families
Have we lost sight of Seeing Things From the Patient’s Perspective?
EMR and the Patient Portal
Inspiration Invitation Leadership Organizational change Reciprocal Change Barrier Busting Sustainability Transformation
A Journey to Transformation
Doctor/Patient Communication
It’s the personal experiences and the relationships that can make or break health care transformation
Small things to you can be monumental to others
Move from words to actions Listening and responding with a new set of
eyes and ears Trust and authenticity create loyalty Never forget the power of one
Lessons Learned
The real question to answer is what will inspire you?
