Kaseya Connect 2013: Tried and True: Making Your Kaseya Investment Pay Off
Kaseya: 5 Tips for Education IT Directors
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Transcript of Kaseya: 5 Tips for Education IT Directors
Introductions
Moderator:
Gwen Solomon, Web Editor
Tech & Learning Custom Projects
SpeakersGerald Beaulieu
Director of Product Marketing, Public & Private Sector solutions
Kaseya
Jared Henry
IT Director
Wills Point Independent School District
Gary Frenkel
IT Support Specialist
The Wharton School – Graduate Division
AgendaIntroductionChallengesSolutionsResultsFive Tips
Gerald BeaulieuDirector of Product Marketing
Public & Private Sector solutionsKaseya
Jared HenryIT Director
Wills Point
Independent School District
Gary FrenkelIT Support Specialist
The Wharton School,
Graduate Division
Distributed Computing on the Rise
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The State of Remote
• 90% of corporate PCs are deployed outside of HQ
• 75% of US workers will be mobile by 2012
• 60% of data is generated remotely
• 67% of employees use WiFi
• 90% of employees work in remote offices
• 80% of enterprise resources are accessed via the WAN
Business Drivers
• Increased mobility
• Tighter budgets
• Shortage of qualified staff
• High fuel prices
• Home sourcing
• Enabling technology
• Competitive parity
• M&A
• Globalization & consolidation
• Changing workplace culture
Top 5 Remote IT Management Challenges
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How to protect endpoints
How to eliminate data loss
How to patch
How to distribute new software
How to discover & manage assets
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Remote IT Challenge #1
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Flash Zero-Day on AndroidBSOD
Principal Needs Help in Dallas…but you
are in Houston
Remote IT Tip #1Proactively protect endpoints against attack
Settle for nothing less than automatic threat handling
Consider threat protection within context of other sysadmin issues
Explore use of flexible Admin credentialsBalance maximum protection and minimum
impacts to PC performance
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Remote IT Challenge #2Distributed data
Requires varying levels of visibility, access, and protection
$160 to manage 1 record/year (Gartner)Failure to manage may cost additional
$100/record (WSJ)Mixed user types and heterogeneous school
environmentsDynamic regulatory requirements
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Remote IT Tip #2• Use policy-based methods to protect end user
data on and off the network– Fixed vs portable assets– Users & groups– Develop/improve best practice
• Monitoring & log parsing• Port management• Encryption• Allowed/disallowed applications
• Integrate data management (backup & retention) with audit requirements and internal needs
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Remote IT Challenge #3
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12/14/10. Patch Tuesday. You have 24 schools and 5,000 remote users. How did you patch the machines? And how long did it take?
Remote IT Tip #3Implement policy for patch delivery, test, and
rollbackEmbrace automation to deploy patches in
minutesProactive identification of potential
configuration threatsReal-time deployment and hands-free
remediationEvaluate, refine and enhance
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Remote IT Challenge #4A Professor completes a
web-based product-demo to justify additional grant funding
She needs to send a short demo recap video to additional stakeholders
Her Camtasia license is expired
She’s in the Far East with poor Internet connectivity
She has no VPN accessShe’s up for tenure and can’t
afford to lose the grant
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Remote IT Tip #4• Leverage automatic deployment techniques
– Extends IT reach via Group policy– Automated SW deployment becomes user-
driven service delivery– Other scripts
• Layer in additional remote troubleshooting– Remote reboot, registry inspection
• Consider benefits & impacts to existing service desk or ticketing process
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How to distribute software
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Remote IT Challenge #5 Memory recall announced on primary
laptop used by your remote salesforce
PC inventory is 5 years old and only 30% complete
End of quarter 15 branches in 5 countries 30 day deadline for “no-cost memory
swap”
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Remote IT Tip #5• Discover 100% of PC assets using agent
technology– Eliminate physical inventory process (avoid
emails to end users)– Ensure completeness of inventory across entire
domain (or rogue)
• Create electronic inventory– Build business case for PC refresh– Satisfy proof of inventory (for auditors)– Avoid VPN
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Recap: 5 Tips for Remote IT Management
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Ensure complete , real-time coverage of all PCs and servers – with flexible Admin credentials
Integrate data management requirements with service delivery processes
Utilize automation to define, deliver, and manage patch deployment – and manage the impacts
Enable user-based service requests – only if needed
Use automatic discovery and inventory to capture 100% of network assets (or rogue)
How to protect endpoints
How to eliminate data loss
How to patch
How to distribute new software
How to discover & manage assets
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About Kaseya• Value Proposition
– A single Kaseya user can proactively manage 1,000s of automated IT systems tasks in the same amount of time required by a team of technicians using other techniques.
• Key Facts– Founded 2000 & HQ in Switzerland– Privately held, no debt, no external capital requirements– 33 offices worldwide in 20 countries with 450+
employees– 10,000+ customers– 5,000,000+ assets managed– Patented technology and FIPS 140-2 compliant
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Kaseya Enterprise Edition (EE) for Automated Systems Management
Comprehensive Automates all
systems management tasks
Integration friendly
Scalable and flexible
Uncomplicated Lightweight Cross platform Easy to install &
use via a single pane
Affordable On-premise or
SaaS22
Kaseya IT Toolkit (ITK) for Remote PC Access
IT Toolkit Simple, yet
powerful, set of remote access tools Command line access Event viewer FTP Task manager Video chat
Troubleshoot without taking control
Cloud-basedNo setupsUpgrade to EE
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Our Customers
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Other Market Leaders
Universities and K-12 Schools
Hospitals and Care Facilities
Proven ROI
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• Cano Petroleum (100 PCs) usedEE to demonstrate SOX compliance with 100% IT control
• Integrated Health Management (250 workstations) achieved target HIPAA compliance every year since EE first deployed
• BankFirst (150 PCs) used EE to satisfy FDIC compliance regulations – since 2007
Reduce Risk
• Advanced Motion Control (500 workstations) used EE to reduce monthly CADD updates from 2 hrs/PC to 5 mins/PC
• Redbox (10,000 clients) used EE to reduce number of kiosk-technician visits by 90% in 1 year
• National Health Service (1,000 PCs) saved 15 hrs/month on mandatory SW updates with EE
Reduce Cost• Family Health Center –
San Diego (1,000 PCs) deployed EE and improved core application uptime from 85% to 99.6%
• Virginia Tech (500 PCs) used Remote Access (IT Toolkit) to decrease MTTR by 83%
• N. Canejos School District (500 clients) saved $100K with automation and increased PC availability from 80% to 99%
Improve Service
Other Accolades
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Industry Awards Industry Reviews
“Service automation is vital to IT success. Kaseya is purpose-built for this next era of computing.”
OVUM, 2010 (#TA001974ITM)
“Easy to install and administer product.”Gartner, 2009 (#G00163528)
“Kaseya’s strength lies in the ease of implementation, support for their customers, and comprehensive service level management.”
IDC, 2009 (#219336)
“Kaseya’s IT Automation Framework can help many types of IT management organizations. Quickly. Affordably.”
EMA, 2008 (#1429091307
“Service automation is vital to IT success. Kaseya is purpose-built for this next era of computing.”
OVUM, 2010 (#TA001974ITM)
“Easy to install and administer product.”Gartner, 2009 (#G00163528)
“Kaseya’s strength lies in the ease of implementation, support for their customers, and comprehensive service level management.”
IDC, 2009 (#219336)
“Kaseya’s IT Automation Framework can help many types of IT management organizations. Quickly. Affordably.”
EMA, 2008 (#1429091307
Today’s WebinarGerald Beaulieu
IT Automation Expert
Kaseya
Jared Henry
IT Director
Wills Point Independent School District
Gary Frenkel
IT Support Specialist
The Wharton School – Graduate Division
Polling Question
Would you like to learn more about how IT automation can change the way you manage your IT systems?
- Yes, I’d like to try IT automation in my own IT environment- Yes, but I have no idea what IT automation costs- Yes, please have someone contact me- No, not at this time
Q&A and Resources• Learn More About Kaseya
www.kaseya.com/PPSresources
• Contact [email protected] or toll free +1 877-692-2003
• Join the Kaseya Conversationwww.kaseya.com/community.aspx
• Free IT Toolkit Trialhttp://www.kaseya.com/ittoolkit.aspx
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Thank You!
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www.kaseya.com/solutions/education.aspx
