Karnataka State Police RFP Volume 2
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Transcript of Karnataka State Police RFP Volume 2
Crime & Criminal Tracking Network and Systems
(CCTNS)
E-Governance Mission Mode Project (MMP)
of MHA, GoI
Request For Proposal
for
State System Integrator
State Crime Record Bureau
Bangalore
Bangalore
Commercial & Bidding Terms
Volume-II
Karnataka State Police RFP for Selection of State System Integrator Volume-II 2
E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011
Document History
Version Date of Submission Created by
First Version 05/07/2011 Karnataka State Police
Karnataka State Police RFP for Selection of State System Integrator Volume-II 3
E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011
TABLE OF CONTENTS
S.No Description Page No
1 Introduction 7
2 RFP Structure 7
3 Bidding Process Details 8
3.1 Tentative Calendar of Events 8
3.2 General Instructions to Bidders 8
3.3 Bid Submission Instructions 12
3.4 Bid Opening and Evaluation Process 18
3.5 Deviations and Exclusions 32
3.6 OEM Certfication and Commitment 32
4 Award Of Contract 32
4.1 Award Criteria 32
4.2 KCoPS Right To Accept Any Proposal and To Reject Any Or All Proposals 32
4.3 Notification of Award 32
4.4 Contract Finalization and Award 33
4.5 Signing of Contract 33
4.6 Failure to agree with the Terms and Conditions of the RFP 33
4.7 Purchaser’s right to Vary Quantities at Time of Award 33
4.8 Warranty & Maintenance 34
5 Payment Terms And Schedule 35
5.1 Performance Bank Guarantee 35
5.2 Liquidated Damages 35
5.3 Payment Schedules and Milestones 36
5.4 Milestones and payment Schedules for Operations and Maintenance Phase 37
Annexure-A Formats for Response -Pre Qualification Bid 38
Annexure-B Bill of Material, Solution Information -Hardware Solution 44
Annexure–C Team Profile 51
Annexure-D Commercial Proposal Cover Letter 53
Annexure-E Certificate as To Authorised Signatories 54
Annexure-F Form-1 Pricing Summary 55
Annexure-G Format for Statement of Deviation from Prescriber Requirements 61
Annexure-H Letters from OEMs on Letterhead of the OEM 62
Annexure-I Performance Bank Guarantee 63
Annexure-J Tools and Technologies proposed for the Project 67
Annexure-K Other Formats 69
Karnataka State Police RFP for Selection of State System Integrator Volume-II 4
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Abbreviations / Acronyms
Sl. No.
Abbreviations Expanded
1 ARF Accident Record Form 2 ASP Active Server Pages
3 ADGP Additional Director General of Police
4 ADSP Additional Superintendent of Police
5 Admin Administrative Module of Police IT Application
6 AR Armed Reserve
7 ASI Assistant Sub-Inspector of Police
8 AVLS Automated Vehicle Logging System
9 AFIS Automatic Fingerprint Identification System
10 Blackberry Blackberry mobile phone based application
11 BB Broadband network with at least 256 kbps connectivity
12 BPR Business Process Re-engineering
13 CB Capacity Building
14 CAS (Center) CAS to run at the Center (NCRB)
15 CAS (State) CAS to run at the State level
16 CAS CCTNS Core Application Software
17 CPU Central Processing Unit of a computer
18 CrPC Code of Criminal Procedure, 1973
19 CIPA Common Integrated Police Application
20 OS Computer Operating System
21 CCIS Crime and Criminal Information System
22 CCTNS Crime and Criminal Tracking and Network Systems
23 CB Crime Branch
24 CID Criminal Investigation Department
25 DMZ Demilitarized Zone
26 DCP Deputy Commissioner of Police
27 DIG Deputy Inspector General of Police
28 DSP Deputy Superintendent of Police
29 DG&IGP
Director General and Inspector General of Police
30 DGP Director General of Police
31 DCRB District Crime Record Bureau
32 DIO District Information Officer
33 DMT District Mission Team
34 E-Beat Electronic Beat Management System
35 Police IT End-to-end ERP application being developed and deployed by Karnataka State Police 36 ERP Enterprise Resource Planning
37 FTP File Transfer Protocol
38 FIR First Information Report
39 FRO Foreigner's Registration
40 FSL Forensic Science Laboratory
41 G-CARE GIS based Crime Analysis and Reporting Engine
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42 GD General Diary
43 GIS Geographical Information System
44 GB Gigabyte
45 GoI Government of India
46 GoK Government of Karnataka
47 G2B Government to Business
48 G2C Government to Citizen
49 G2G Government to Government
50 HQ Head Quarters
51 HF High Frequency
52 IPC Indian Penal Code, 1860
53 ICT Information and Communication Technology
54 IT Act Information Technology Act, 2000
55 IGP Inspector General of Police
56 IVRS Integrated Voice Response System
57 IIS Internet Information Services, Microsoft
58 ISP Internet Service Provider
59 IO Investigating Officer
60 KSP Karnataka State Police
61 kbps Kilo bits per second
62 KBPS Kilo bytes per second
63 KSP DC KSP Data Center
64 KSPWAN KSP Wide Area Network
65 L&O Law and Order Module of Police IT
66 L2 Level Two (usually referring to L2 Switch in networks)
67 LAN Local Area Network
68 MIS Management Information System
69 MB Megabyte
70 MS Microsoft Corporation
71 .NET Microsoft's application development framework
72 MHA Ministry of Home Affairs
73 MMP Mission Mode Project
74 MT Motor Transport
75 MVVC Motor Vehicle Verification Counter
76 MFD Multi-Functional Device
77 MPLS Multi-Protocol Level Switching
78 NCRB National Crime Record Bureau
79 NeGP National e-Governance Plan
80 NHRC National Human Rights Commission
81 NIC National Informatics Centre
82 NOC No Objection Certificate
83 NCR Non Cognizance Report
84 PCW Police Computer Wing, Karnataka
85 PC Police Constable
86 PD Police Department
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87 PI Police Inspector
88 PS Police Station
89 PSI Police Sub-Inspector
90 PTC Police Training College
91 PTS Police Training School
92 PIM Project Implementation & Monitoring Report
93 PMU Project Management Unit
94 RAM Random Access Memory
95 RTO Regional Transport Office
96 RTI Right to Information Act
97 SLA Service Level Agreement
98 SDD Software Design Document
99 SB Special Branch
100 SCRB State Crime Record Bureau
101 SDA State Designated Agency
102 SIO State Information Officer
103 SMT State Mission Team
104 SPMC State Programme Management Consultant
105 SPMU State Project Monitoring Unit
106 SWAN State Wide Area Network
107 SHO Station House Officer
108 SQL Structured Query Language
109 SI Sub Inspector
110 SDM Sub-Divisional Magistrate
111 SDPO Sub-Divisional Police Office
112 SP Superintendent of Police
113 SI System Integrator
114 SRS System Requirements Specification
115 TB Tera Byte
116 UI Under Investigation
117 UT Union Territory
118 VHF Very High Frequency
119 VPN Virtual Private Network
120 VPNoBB VPN over Broadband
121 WAN Wide Area Network
Karnataka State Police RFP for Selection of State System Integrator Volume-II 7
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1.0 Introduction Availability of relevant and timely information is of utmost necessity in conduct of business by Police, particularly in investigation of crime and in tracking & detection of criminals. Police organizations everywhere have been handling large amounts of information and huge volume of records pertaining to crime and criminals. Information Technology (IT) can play a very vital role in improving outcomes in the areas of Crime Investigation and Criminals Detection and other functioning of the Police organizations, by facilitating easy recording, retrieval, analysis and sharing of the pile of Information. Quick and timely information availability about different facets of Police functions to the right functionaries can bring in a sea change both in Crime & Criminals handling and related Operations, as well as administrative processes.
Creation and maintenance of databases on Crime & Criminals in digital form for sharing by all the stakeholders in the system is therefore very essential in order to effectively meet the challenges of Crime Control and maintenance of public order. In order to achieve this, all the States should meet a common minimum threshold in the use of IT, especially for crime & criminals related functions.
This is the Volume II of the SI RFP template that comprises bidding guidelines, instructions to
the bidders, evaluation criteria, formats for bid response etc.
2.0 RFP Structure
The content of this model RFP has been documented as a set of two volumes explained below: Volume I: Technical and Functional Requirements Volume I of RFP intends to bring out all the details with respect to functional and technical requirements along with details on scope of work, implementation model, and non-functional requirements that KCoPS or its constituted committees or representatives deems necessary to share with the potential bidders. The information set out in this volume has been broadly categorized as Technical and Functional covering multiple aspects of the requirements. Volume II: Commercial and Bidding Terms Volume II of RFP purports to detail out all that may be needed by the potential bidders to understand the evaluation criteria, commercial terms and bid process details. Volume III – Contractual and Legal Specifications
Volume III Contractual and Legal Specifications for the proposed engagement, outlines the
contractual, legal terms & conditions applicable for the proposed engagement.
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3.0 Bidding Process Details
3.1 Tentative Calendar of Events
S. No Information Details
1. RFP reference No and Date No: CCTNS/3/CEO/KCoPS/2011-12
2. Non Refundable Tender Processing Fee As mentioned in e-Procurement portal
3. EMD Rs. 57 Lakhs. (Rupees Sixty Lakhs only)
4. Last date for submission of written queries for
clarifications and date of pre-proposal
conference
Please refer to tender information in
the e-procurement portal.
5. Release of response to clarifications TBD
6. Last date (deadline) for receipt of proposals in
response to RFP notice
Please refer to tender information in
the e-procurement portal.
7. Place, Time and Date of opening of Technical
proposals received in response to the RFP notice
Please refer to tender information in
the e-procurement portal.
8. Place, Time and Date of opening of Financial
proposals received in response to the RFP notice
TBD
9. Contact Person for queries IGP, PCW,
Contact no. 080-22353871
10. Addressee and all further communications: Police Computer Wing,
MS Building, Gate 1, 7th Floor,
Bangalore - 01
3.2 General Instruction to Bidders
3.2.1 Availability of RFP Documents
The RFP can be downloaded from the
https://www.eproc.karnataka.gov.in/eprocurement/regn/supplier_registration_terms.seam.
The bidders are expected to examine all instructions, forms, terms, project requirements and
other information in the RFP documents. Failure to furnish all information required as mentioned
in the RFP documents or submission of a proposal not substantially responsive to the RFP
documents in every respect will be at the bidder's risk and may result in rejection of the proposal
and forfeiture of the bid security.
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3.2.2 Payment for RFP Documents
The RFP can be downloaded free of cost from https://eproc.karnataka.gov.in or from the
Karnataka State Police Department website www.ksp.gov.in
3.2.3 Pre-Bid Conference
KCoPS or its constituted committees or representatives will host a Pre-Bid Conference. The
date, time and venue of the conference will be available at https://eproc.karnataka.gov.in or from
the Karnataka State Police Department website www.ksp.gov.in . The representatives of the
interested organizations may attend the pre-bid conference at their own cost. The purpose of the
conference is to provide bidders with information regarding the RFP and the proposed solution
requirements in reference to the particular RFP. It will also provide each bidder with an
opportunity to seek clarifications regarding any aspect of the RFP and the project.
3.2.4 Bidder Inquiries and KCoPS/SCRB Responses
All enquiries from the bidders relating to this RFP must be submitted in writing exclusively to the contact person notified KCoPS or its constituted committees or representatives. The mode of delivering written questions would be through post, fax or email. In no event will KCoPS or its constituted committees or representatives be responsible for ensuring that bidders‟ inquiries have been received by them.
After the RFP is issued to the bidder, KCoPS or its constituted committees or representatives
shall accept written questions/inquiries from the bidders. KCoPS or its constituted committees or
representatives will endeavour to provide a complete, accurate, and timely response to all
questions to all the bidders. However, KCoPS or its constituted committees or representatives
makes no representation or warranty as to the completeness or accuracy of any response, nor
does KCoPS or its constituted committees or representatives undertake to answer all the queries
that have been posed by the bidders. All responses given KCoPS or its constituted committees or
representatives will be distributed to all the bidders. All email communications sent by bidders to
KCoPS or its constituted committees or representatives must be copied ([email protected])
The queries should necessarily be submitted in the following format:
S.
No
Bidding Document
Reference(s) (section
number/ page)
Content of RFP
requiring clarification
Clarification
Points of clarification
required
3.2.5 Supplementary Information / Corrigendum / Amendment to the RFP
a. If KCoPS or its constituted committees or representatives deem it appropriate to revise
any part of this RFP or to issue additional data to clarify an interpretation of the provisions
of this RFP, it may issue supplements to this RFP. Such supplemental information will be
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communicated to all the bidders will also be made available from
https://eproc.karnataka.gov.in or from the Karnataka State Police Department website
www.ksp.gov.in. Any such supplement shall be deemed to be incorporated by this
reference into this RFP.
b. At any time prior to the deadline (or as extended by KSP) for submission of bids, KSP, for any reason, whether at its own initiative or in response to clarifications requested by prospective bidder, KSP may modify the RFP document by issuing amendment(s). All bidders will be notified of such amendment(s) by publishing on the websites, and these will be binding on all the bidders.
c. In order to allow bidders a reasonable time to take the amendment(s) into account in
preparing their bids, KSP, at its discretion, may extend the deadline for the submission of bids.
3.2.6 Proposal Preparation Costs
The bidder is responsible for all costs incurred in connection with participation in this process,
including, but not limited to, costs incurred in conduct of informative and other diligence activities,
participation in meetings/discussions/presentations, preparation of proposal, in providing any
additional information required by KCoPS or its constituted committees or representatives to
facilitate the evaluation process, and in negotiating a definitive Service Agreement (Master
Service Agreement provided in Volume III of this RFP and all such activities related to the bid
process. This RFP does not commit KCoPS or its constituted committees or representatives to
award a contract or to engage in negotiations. Further, no reimbursable cost may be incurred in
anticipation of award of the contract for implementation of the project.
3.2.7 KCoPS /KSP/SCRB Right to terminate the Process
a. KCoPS or its constituted committees or representatives make no commitments, explicit
or implicit, that this process will result in a business transaction with anyone.
b. This RFP does not constitute an offer by KCoPS or its constituted committees or
representatives. The bidder‟s participation in this process may result in KCoPS or its constituted committees or representatives selecting the bidder to engage in further discussions and negotiations towards execution of a contract. The commencement of such negotiations does not, however, signify a commitment by KCoPS or its constituted committees or representatives to execute a contract or to continue negotiations.
3.2.8 Acceptance of part / whole bid / modification – Rights there of
KCoPS or its constituted committees or representatives reserves the right to accept or reject
wholly or partly bid offer, or modify the technical specifications / quantities / requirements
mentioned in this RFP including addition / deletion of any of the item or part thereof after pre-bid,
without assigning any reason whatsoever. No correspondence in this regard shall be entertained.
KCoPS or its constituted committees or representatives also reserves the unconditional right to
place order on wholly or partly bid quantity to successful bidder.
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3.2.9 Earnest Money Deposit (EMD)
a. Bidders shall submit, along with their Bids, EMD of Rupees 57 Lakhs only, in the form of
Following Methods
i. Instant Payments 1. Credit Card 2. Direct Debit
ii. Deferred Payments 1. National Electronic Fund Transfer (NEFT) 2. Over The Counter (OTC)
Note:-For detail payment steps and any changes to the payment methods, bidders should
refer https://eproc.karnataka.gov.in and separate document on e-
payment is attached along with the RFP.
b. The bid security of all unsuccessful bidders would be refunded by KCoPS or its
constituted committees or representatives within three months of the bidder being notified
as being unsuccessful. The bid security, for the amount mentioned above, of successful
bidder would be returned upon submission of Performance Guarantee.
c. The bid security amount is interest free and will be refundable to the unsuccessful
bidders without any accrued interest on it.
d. The bid submitted without bid security, mentioned above, will be summarily rejected.
e. The bid security may be forfeited:
a. If a bidder withdraws its bid during the period of bid validity
b. In case of a successful bidder, if the bidder fails to sign the contract in
accordance with terms and conditions
3.2.10 Tender Processing Fees
a. Bidders shall submit Tender processing Fees as mentioned in the e-procuerement in the
form of following methods,
i. Instant Payments 1. Credit Card 2. Direct Debit
ii. Deferred Payments 1. National Electronic Fund Transfer (NEFT) 2. Over The Counter (OTC)
Note:-For detail payment steps and any changes to the payment methods, bidders should
refer https://eproc.karnataka.gov.in and separate document on e-
payment is attached along with the RFP.
3.2.11 Authentication of Bids
The original and all copies of the bid shall be uploaded by bidder or a person duly authorized to
bind the Bidder to the Contract. Bidder should refer the https://eproc.karnataka.gov.in for detail
process for registration; digital signature certificates and other document upload process related
activity.
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a. General Conditions of Eligibility criteria are norms or a level of standard that must meet the qualification requirements set by the GoK. Compliance with these standards is important for you to reach the end of the bidding process.
b. Non-compliance can lead to disqualification of your bid at the end of the process.
c. The bidder should enter a brief description or any additional information about your compliance with the eligibility criteria in the Remarks text boxes.
d. The green checked status will indicate the completion of activity. The bidder shall ensure green check status for all the activities in the bidding screen prior to submission of bid.
e. The set of certifications and documentation required for a bid will be listed in the tender itself.
f. Bidder should attach all the relevant documents and certificates during the submission process.
g. Bidder should ensure that all required documentation and certification is available in a scanned/electronic format.
h. The bidder shall ensure encryption of document where required.
3.2.12 Venue & Deadline for submission of proposals
Proposals, in its complete form in all respects as specified in the RFP, must be submitted at https://eproc.karnataka.gov.in. Bidders shall ensure the status of their bids as “Received” after submission of bids in the e-procurement portal.
a. Last Date & Time of submission: As mentioned in the e-procurement portal.
b. KCoPS or its constituted committees or representatives may, in exceptional circumstances and at its discretion, extend the deadline for submission of proposals by issuing an addendum or by intimating all bidders who have been provided the RFP, in which case all rights and obligations of KCoPS or its constituted committees or representatives and the bidders previously subject to the original deadline will thereafter be subject to the deadline as extended
3.2.13 Late Bids
The tender gets automatically locked after the last date and time for receipts of bids. The
e-procurement system will not allow late bids.
3.3 Bid Submission Instructions
Proposals must be direct, concise, and complete. KCoPS or its constituted committees or
representatives will evaluate bidder‟s proposal based on its clarity and the directness of
its response to the requirements of the project as outlined in this RFP.
Bidders shall furnish the required information on their pre-qualification, technical and
commercial proposals and uploaded the same in E-proc e-tender portal of GOK. Any
deviations in format the tender will be liable for rejection.
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3.3.1 Mode of Submission
i. Submission of bids shall be in accordance to the instructions given in the in E-
procurement portal of GOK (https://eproc.karnataka.gov.in)
ii. KCoPS or its constituted committees or representatives will not accept delivery of
proposal in any manner other than that specified in this volume. Proposal delivered in
any other manner shall be treated as defective, invalid and rejected.
iii. Technical proposal should not contain any commercial information.
iv. The technical and commercial proposals should be uploaded along with a certified
true copy of the corporate sanctions/approvals authorizing its authorized
representative to sign/act/execute documents forming part of this proposal including
various RFP documents and binding contract, at the address and time as specified in
this RFP.
v. If any bidder does not qualify in technical evaluation, the Commercial Proposal will
not be opened.
vi. The proposals shall be valid for a period of Six (6) months from the date of opening of
the proposals. A proposal valid for a shorter period may be rejected as non-
responsive. On completion of the validity period, unless the bidder withdraws his
proposal in writing, it will be deemed to be valid until such time that the bidder
formally (in writing) withdraws his proposal.
vii. In exceptional circumstances, at its discretion, KCoPS or its constituted committees
or representatives may solicit the bidder's consent for an extension of the validity
period. The request and the responses thereto shall be made in writing or by fax or
email.
viii. The commercial proposal (Price) shall be entered by the bidder in the final section of
the tender as appearing in the e-procurement portal. Also the bidder shall scan and
upload the copies of financial bid formats as specified in the RFP against each
financial bid slot provided in “Upload Bid Documents” section of the tender.
Note:-The final consolidated commercial value shall be entered by bidder in the
financial bid section. Bidders shall upload the scanned copy of the relevant
Annexure F – Pricing Summary as provided in the Volume-II of RFP document.
3.3.2 Commercial Proposal
i. The Bidder is expected to price all the items and services proposed in the Technical
Proposal. KCoPS or its constituted committees or representatives may seek
clarifications from the Bidder on the Technical Proposal. Any of the clarifications by
the Bidder on the technical proposal should not have any commercial implications.
The Commercial Proposal uploaded by the Bidder should be inclusive of all the items
in the technical proposal and should incorporate all the clarifications provided by the
Bidder on the technical proposal during the evaluation of the technical offer.
ii. Unless expressly indicated in this RFP, bidder shall not include any technical
information regarding the services in the commercial proposal. Additional information
directly relevant to the scope of services provided in Volume I may be uploaded to
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accompany the proposal. However, this information will not be considered for
evaluation purposes. .
iii. The Commercial Proposal must in the format provided in Annexure F - Pricing
Summary format. In case of discrepancy between the price mentioned in the e-
procurement portal vis-à-vis price mentioned in annexure attached, KCoPS or its
constituted committee shall consider the price beneficial to Government.
iv. Correction of Error
a. Bidders are advised to exercise adequate care in quoting the prices. No excuse
for corrections in the quoted figures will be entertained after the commercial
proposals are uploaded at E-procurement portal of GOK. All corrections, if any,
should be initialled by the person uploading the proposal form before submission,
failing which the figures for such items may not be considered.
b. Arithmetic errors in proposals will be corrected as follows: In case of discrepancy
between the amounts mentioned in figures and in words, the amount in words
shall govern. The amount stated in the proposal form, adjusted in accordance
with the above procedure, shall be considered as binding, unless it causes the
overall proposal price to rise, in which case the proposal price shall govern.
v. Prices and Price Information
a. The Bidder shall quote a price for all the components, the services of the solution
to meet the requirements of KCoPS or its constituted committees or
representatives as listed in the Volume I of this RFP. All the prices will be
in Indian Rupees
b. No adjustment of the price quoted in the Commercial Proposal shall be made on
account of any variations in costs of labour and materials, currency exchange
fluctuations with international currency or any other cost component affecting the
total cost in fulfilling the obligations under the contract
c. The price quoted in the Commercial Proposal shall be the only payment, payable
by KCoPS or its constituted committees or representatives to the successful
Bidder for completion of the contractual obligations by the successful Bidder
under the Contract, subject to the terms of payment specified as in the proposed
commercial bid or the one agreed between KCoPS or its constituted committees
or representatives and the Bidder after negotiations. The price would be inclusive
of all taxes, duties, charges and levies as applicable.
d. The prices, once offered, must remain fixed and must not be subject to
escalation for any reason whatsoever within the period of the validity of the
proposal and the contract. A proposal uploaded with an adjustable price
quotation or conditional proposal may be rejected as non-responsive.
e. Bidder should provide all prices, quantities as per the prescribed format given in
Annexure-F (Form 1 – Pricing Summary). Bidder should not leave any field
blank. In case the field is not applicable, Bidder must indicate “0” (zero) in all
such fields.
f. The BOM suggested for the project shall be provided as part of the technical
proposal without mentioning the financial costs in the format provided in
Annexure B - Bill of Material. The costing shall be in the financial proposal. It is
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emphasised here that the BOM in the technical proposal shall be the same as
that quoted in the commercial proposal. If any mismatch is found then the
following scenario would be applied –
i. If BOM provided as part of the Technical Proposal is found to be more
than or equal to the BOM provided as part of the Financial Proposal,
then the SI has to supply the BOM suggested as part of the Technical
Proposal at the total cost provided under the Financial Proposal.
ii. If BOM provided as part of the Financial Proposal is found to be more
than the BOM provided as part of the Technical Proposal, then the SI
has to supply the BOM suggested as part of the Financial Proposal.
g. All the tools and technologies proposed for the project should be provided as a
separate sheet in the format specified within Annexure J: Tools &
Technologies Proposed for the Project.
h. It is mandatory to provide break-up of all taxes, duties and levies wherever
applicable and/or payable. All the taxes of any nature whatsoever shall be borne
by the Bidder including any additional taxes/levies due to change in tax rates.
i. The bid amount shall be inclusive of packing, forwarding, transportation,
insurance till Go Live, delivery charges and any other charges as applicable.
j. All costs incurred due to delay of any sort, shall be borne by the Bidder.
k. KCoPS or its constituted committees or representatives reserves the right to ask
the Bidder to submit proof of payment against any of the taxes, duties, levies
indicated within specified time frames.
3.3.3 Language of Proposals
The proposal and all correspondence and documents shall be written and upload in
English. All proposals and accompanying documentation will become the property of
KCoPS or its constituted committees or representatives and will not be returned.
3.3.4 Conditions Under which this RFP is issued
a. This RFP is not an offer and is issued with no commitment. KCoPS or its constituted
committees or representatives reserve the right to withdraw the RFP and change or
vary any part thereof at any stage. KCoPS or its constituted committees or
representatives also reserve the right to disqualify any bidder should it be so
necessary at any stage.
b. Timing and sequence of events resulting from this RFP shall ultimately be
determined by KSP/ KCoPS.
c. No oral conversations or agreements with any official, agent, or employee of KCoPS
or its constituted committees or representatives shall affect or modify any terms of
this RFP and any alleged oral agreement or arrangement made by a bidder with any
department, agency, official or employee of KCoPS or its constituted committees or
representatives shall be superseded by the definitive agreement that results from this
RFP process. Oral communications by KCoPS or its constituted committees or
Karnataka State Police RFP for Selection of State System Integrator Volume-II 16
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representatives to bidders shall not be considered binding on KSP/ KCoPS, nor shall
any written materials provided by any person other than KSP/ KCoPS.
d. Neither the bidder nor any of the bidder‟s representatives shall have any claims
whatsoever against KCoPS or its constituted committees or representatives or any of
their respective officials, agents, or employees arising out of or relating to this RFP or
these procedures (other than those arising under a definitive service agreement with
the bidder in accordance with the terms thereof).
e. Until the contract is awarded and during the currency of the contract, bidders shall
not, directly or indirectly, solicit any employee of KCoPS or its constituted committees
or representatives to leave KCoPS or its constituted committees or representatives or
any other officials involved in this RFP process in order to accept employment with
the bidder, or any person acting in concert with the bidder, without prior written
approval of KSP/ KCoPS.
3.3.5 Rights to the Content of the Proposal
a. All proposals and accompanying documentation of the Technical proposal will
become the property of KCoPS or its constituted committees or representatives and
will not be returned after opening of the technical proposals. The commercial
proposals that are not opened will be returned to the bidders. KCoPS or its
constituted committees or representatives is not restricted in its rights to use or
disclose any or all of the information contained in the proposal and can do so without
compensation to the bidders. KCoPS or its constituted committees or representatives
shall not be bound by any language in the proposal indicating the confidentiality of
the proposal or any other restriction on its use or disclosure.
3.3.6 Modification and Withdrawal of Proposals
a. No proposal may be withdrawn in the interval between the deadline for submission of
proposals and the expiration of the validity period specified by the bidder on the
proposal form. Entire bid security may be forfeited if any of the bidders withdraw their
bid during the validity period.
3.3.7 Non-Conforming Proposals
A proposal may be construed as a non-conforming proposal and ineligible for consideration:
a. If it does not comply with the requirements of this RFP. Failure to comply with the
technical requirements, and acknowledgment of receipt of amendments, are common
causes for holding proposals non-conforming
b. If a proposal appears to be “canned” presentations of promotional materials that do
not follow the format requested in this RFP or do not appear to address the particular
requirements of the proposed solution, and any such bidders may also be
disqualified
3.3.8 Disqualification
The proposal is liable to be disqualified in the following cases or in case bidder fails to
meet the bidding requirements as indicated in this RFP:
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a. Proposal not submitted/uploaded in accordance with the procedure and formats
prescribed in this document or treated as non-conforming proposal. Proposals in
“Draft” status as appearing in e-procurement portal.
b. During validity of the proposal, or its extended period, if any, the bidder increases his
quoted prices
c. The bidder qualifies the proposal with his own conditions
d. Proposal is received in incomplete form
e. Proposal is not accompanied by all the requisite documents
f. If bidder provides quotation only for a part of the project
g. Information submitted in technical proposal is found to be misrepresented, incorrect
or false, accidentally, unwittingly or otherwise, at any time during the processing
of the contract (no matter at what stage) or during the tenure of the contract
including the extension period if any
h. Bidder tries to influence the proposal evaluation process by
unlawful/corrupt/fraudulent means at any point of time during the bid process
i. In case any one bidder submits multiple proposals or if common interests are found
in two or more bidders, the bidders are likely to be disqualified, unless additional
proposals/bidders are withdrawn upon notice immediately
j. Bidder fails to deposit the Performance Bank Guarantee (PBG) or fails to enter into a
contract within 15 working days of the date of notice of award of contract or within
such extended period, as may be specified by KSP/ KCoPS
k. Bidders may specifically note that while evaluating the proposals, if it comes to KSP/
KCoPS‟s knowledge expressly or implied, that some bidders may have colluded in
any manner whatsoever or otherwise joined to form an alliance resulting in delaying
the processing of proposal then the bidders so involved are liable to be disqualified
for this contract as well as for a further period of three years from participation in any
of the tenders floated by KSP/ KCoPS
3.3.9 Conflict of Interest
SI shall furnish an affirmative statement as to the absence of, actual or potential conflict of
interest on the part of the SI or any prospective subcontractor due to prior, current, or
proposed contracts, engagements, or affiliations with NCRB/MHA or KSP. Additionally, such
disclosure shall address any and all potential elements (time frame for service delivery,
resource, financial or other) that would adversely impact the ability of the SI to complete the
requirements as given in the RFP. Please use form given in for making declaration to this
effect.
3.3.10 Acknowledgement of Understanding of Terms
By submitting a proposal, each bidder shall be deemed to acknowledge that it has carefully
read all sections of this RFP, including all forms, schedules and annexure hereto, and has
fully informed itself as to all existing conditions and limitations.
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3.4 Bid Opening and Evaluation Process
3.4.1 Bid opening sessions
a. Total transparency will be observed while opening the proposals/bids.
b. KCoPS or its constituted committees or representatives reserves the rights at all
times to postpone or cancel a scheduled bid opening.
c. The bids will be opened, in three stages namely Pre-qualification, Technical and
Commercial.
d. In the event of the specified date of bid opening being declared a holiday for KSP/
KCoPS, the Bids shall be opened at the same time and location on the next working
day.
e. During bid opening the payment of tendering processing fee and EMD are verified.
Bids not conforming to such preliminary requirements will be prima facie rejected.
3.4.2 Overall Evaluation Process
a. A tiered evaluation procedure will be adopted for evaluation of proposals, with the
pre-qualification evaluation being completed before technical evaluation and similarly
for technically bids before opening of the commercial proposals.
b. KCoPS or its constituted committees or representatives will review the pre-
qualification bids to determine whether the bids are substantially responsive. Bids
that are not substantially responsive will be disqualified. In the pre-qualification
evaluation process KCoPS or its constituted committees or representatives may seek
inputs from their professional, external experts.
c. KCoPS or its constituted committees or representatives will review the technical bids
of the short-listed bidders to determine whether the technical bids are substantially
responsive. Bids that are not substantially responsive will be disqualified. KCoPS or
its constituted committees or representatives may seek inputs from their professional,
external experts in the technical and commercial evaluation process.
d. The KCoPS or its constituted committees or representatives shall assign technical
score to the bidders based on the technical evaluation criteria. The bidders with a
technical score above the threshold as specified in the technical evaluation criteria
shall technically qualify for the commercial evaluation stage.
e. The commercial bids for the technically qualified bidders will then be opened and
reviewed to determine whether the commercial bids are substantially responsive.
3.4.3 Evaluation of Technical Proposals
a. The evaluation of the Technical bids will be carried out in the following manner:
b. The bidders' technical solution proposed in the bid document is evaluated as per the
requirements specified in the RFP and adopting the evaluation criteria spelt out in
this RFP. The Bidders are required to submit all required documentation in support of
the evaluation criteria specified (e.g. detailed project citations and completion
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certificates, client contact information for verification, profiles of project resources and
all others) as required for technical evaluation.
c. Proposal Presentations: The Tender Committee constituted by the KCoPS or its
constituted committees or representatives may invite each bidder to make a
presentation to KCoPS or its constituted committees or representatives at a date,
time and venue decided by KSP/ KCoPS. The purpose of such presentations would
be to allow the bidders to present their proposed solutions to the committee and
orchestrate the key points in their proposals.
d. The committee may seek oral clarifications from the bidders. The primary function of
clarifications in the evaluation process is to clarify ambiguities and uncertainties
arising out of the evaluation of the bid documents. Oral clarifications provide the
opportunity for the committee to state its requirements clearly and for the bidder
to more clearly state its proposal. The committee may seek inputs from their
professional and technical experts in the evaluation process.
e. Following will be the technical evaluation methodology:
Each Technical Bid will be assigned a technical score out of a maximum of 100
points.
Only the bidders, who score above the minimum cut-off score in all of the
sections AND score a total Technical score of 70 (seventy) or more, will qualify
for the evaluation of their commercial bids. In addition, the bidders are also
required to score the minimum cut-off mark defined for each section, as
explained below.
The commercial bids of bidders who do not qualify technically will not be opened.
.
The committee shall indicate to all the bidders the results of the technical
evaluation through a written communication. The technical scores of the bidders
will be announced prior to the opening of the financial bids.
The technically short listed bidders will be informed of the date and venue of the
opening of the commercial bids through a written communication.
3.4.4 Pre-Qualification Criteria
1. The invitation for bids is open to all entities registered in India who fulfil
prequalification criteria as specified below
2. In case of a consortium, the prequalification criteria have to be met by the lead/prime
bidder on its own. MoU / Letter of Association amongst Consortium members must
be furnished with the Technical bid.
3. In case of consortium, the prime bidder should be responsible for the following
activities –
a. Enhancement of the Police IT application software and Web Portal.
b. Procurement and deployment of Hardware & Software at DC and Client Locations.
c. Providing the following manpower at Data Centre & headquarters –
i. Engagement Manager,
ii. Manager (Operations)
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iii. Database Administrator
iv. System Administrator
4. Bidders declared by KCoPS or its constituted committees or representatives to be
ineligible to participate for unsatisfactory past performance, corrupt, fraudulent or any
other unethical business practices shall not be eligible.
5. Bidders declared by the KSP/ KCoPS Government as blacklisted will be ineligible
to participate in the bidding process.
6. Breach of general or specific instructions for bidding, general and special conditions
of contract with KCoPS or its constituted committees or representatives or any of its
other client organizations during the past 5 years may make a firm ineligible to
participate in EOI bidding process
7. Bidders declared by the Karnataka Government/Central Government as blacklisted during the last 5 years will be ineligible to participate in the bidding process.
8. KCoPS or its constituted committees or a representative reserves its right to subject
the bidders to security clearances as it deems necessary.
9. The participation is restricted to companies registered in India.
The Bidder / Prime Bidder (in case of a consortium) for the KCoPS or its constituted
committees or representative‟s implementation should satisfy all of the criteria below:
i. The Bidder should be an Information Technology System Integrator with a
registered office and operations in India. The company should be operational in
India for at least the past five financial years as of the date of bid submission. The
Prime Bidder (System Integrator) will be a single legal entity.
ii. The bidder must have an office in Bangalore or should furnish an undertaking that
the same would be established within two months of signing the contract.
iii. The Bidder (System Integrator), a single legal entity registered in India, should be a
profitable vendor for the last three years and must have an annual turnover of not
less than INR 400 crores, in the field of IT Services related operations,
including Software Development, IT consultancy, Facility Management for IT
infrastructure, Installation of LAN / WAN and Setting up of data centre, for the
last three financial years (as on the date of bid submission).
iv. The Bidder (System Integrator) must have a proven track record of providing a
successful „Turnkey Solution‟ for at least five (5) IT-projects1 in the past 5 calendar
years from the date of submission of the bid At least one of the 5 quoted projects
should be an integrated turnkey project of a value of INR 10 Crores or above in
India including setting up and configuring the hardware (Servers, Desktop, Network
Clients) and implementing software solution including Operating Systems,
Infrastructure Management Software, RDBMS, establishment of LAN / WAN
including Firewalls, IPS, PKI, etc. and providing life cycle support. Out of the INR 10
Crores the software development and customization component should be at least
INR 5 Crores.
v. The Bidder (System Integrator) must have a proven track record of implementing at
least two (2) e-Governance projects within the past 3 calendar years from the date
of submission of the bid, summing up to a value of INR 10 Crores or more of
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which software development and customization component should not be
less than INR 1 Crore.
vi. The bidder must have prior experience of working on at least 1 Software
Services Project for Government of India, any of the state governments or Public
Sector Units. The project must be worth at least Rs. 1 Crore.
vii. The Bidder should have at least a staff of 500 trained and skilled manpower.
Trained and skilled manpower will be those personnel who have at least a B.Tech /
B .E., MCA or equivalent qualification. At least 50 of such personnel should have
more than 5 years of Software Development experience. An undertaking by
authorized person on the number of personnel in the Bidders organisation and a
sample of 25 CVs of the personnel on the rolls of the company shall be produced as
an evidence.
viii. The bidder (System Integrator) must have been assessed and certified for CMMi
Level 5. The certificate should be valid for at least a period of one year from the
date of submission of the bid.
Notes:
1. ‘IT-projects’ relates to projects involving IT Infrastructure procurement and
commissioning, IT Application Customization, Integration with legacy systems,
Deployment and Maintenance
2. ’e-Governance projects’ is defined as ‘deployment of IT systems for a government /
public sector enterprises.
3. ‘Software Services Project’ relates to projects involving development or deployment
of a IT application and Maintenance of the same.
4. In respect of all of the above criterion, the respondent should have been directly
responsible for the implementation of the projects and not just a member of a
consortium.
5. For items such as Site Preparation, Data digitization/migration, Capacity building
(Training personnel) and Handholding the bidder may work with a
partner/consortium. The bidder, strictly, cannot sub-contract the core activities
of CCTNS/POLICE IT implementation such as Hardware & IT infrastructure
implementation, Customization/Application Development and roll-out of the
POLICE IT/CCTNS application. However the bidder can subcontract non-core
activities as mentioned above to companies fulfilling the following conditions.
a. The sub-contractor must be ISO 9001 in IT services. (ISO 27001
certification wherever relevant)
b. The subcontractor should have been in Information Technology business
for 5 years
c. The subcontractor must have Service Tax registration no./PAN
no/Provident Fund Commissionerate no.
d. The sub-contractor must have completed 5 projects for Government/PSU
including one project preferably with the State Police Department
involving implementation at Police Stations and Higher Offices.
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Consortium Criteria:
The following are the requirements for a Consortium:
The number of members in a consortium shall not be more than four (4)
.However, the SI shall be the prime bidder and shall be solely responsible for
all implementation of the entire scope of the project;
The bid should contain details of all the members of the consortium including
their legal status and specify their roles and responsibilities in the project;
The members of the consortium shall enter into a Memorandum of
Understanding (MoU) for the purpose of submitting the proposal and the
same shall be submitted to KSP with the proposal;
The prime bidder shall commit to hold an equity stake/interest of at least fifty
one (51%) during the tenure of the project;
Lead member of the consortium shall independently fulfill the qualification
criteria and as a signatory to the agreement be solely responsible for all
obligations under the agreement.
3.4.5 Pre-Qualification Requirements Proposal
Bidders are requested to submit their responses for the Pre-Qualification Requirements in five (5)
parts, clearly labeled according to the following categories.
Part I – Details of the Organization
a. This part must include a general background of the respondent organization (limited to 400 words) along with other details of the organization as per the format provided in the RFP (Formats for the Pre-Qualification Response). Enclose the mandatory supporting documents listed in format provided in the RFP.
b. The bidder must also provide the financial details of the organization (as per format provided in the RFP, Formats for the Pre-Qualification Response). Enclose the mandatory supporting documents listed in format provided in the RFP.
c. Address of the Office and service delivery center in the Karnataka or alternatively an undertaking that the same would be established in the State within two months of signing the contract.
d. Self-Declaration to that effect that bidder has not been declared to be ineligible to participate in bidding during the last five financial years by any Karnataka / Central Government / Public Sector Unit for unsatisfactory past performance, breach of general / specific instructions, corrupt, fraudulent or any other unethical business practices.
Part II – Relevant IT Project Experience
a. Respondents must provide details (client organization, nature / scope of the project, project value, etc.) of IT project experience in the areas relevant to the Police IT implementation requirements, as per the format provided in the RFP (Formats for the
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Pre-Qualification Response). The projects mentioned here should match with the projects quoted by the respondent in order to satisfy the qualification requirements. Enclose the mandatory supporting documents listed in format provided in the RFP.
Part III – Relevant e-Governance Project Experience
a. Respondents must provide details (client organization, nature / scope of the project, project value, etc) of e-Governance project experience in the areas relevant to the Police IT implementation requirements, as per the format provided in the RFP (Formats for the Pre-Qualification Response). The projects mentioned here should match with the projects quoted by the respondent in order to satisfy the qualification requirements. Enclose the mandatory supporting documents listed in format provided in the RFP.
Part IV – Relevant Software Services Project Experience
a. Respondents must provide details (client organization, nature / scope of the project, Project value) of Software Services project experience in the areas relevant to the Police IT implementation requirements, as per the format provided in the RFP (Formats for the Pre-Qualification Response). The projects mentioned here should match with the projects quoted by the respondent in order to satisfy the qualification requirements. Enclose the mandatory supporting documents listed in format provided in the RFP.
Part V – Proof of Fulltime IT Professionals in the Bidder’s Organization
a. The bidder must enclose certified copy by Statutory Auditor or Company Secretary of the bidder‟s organization with the number of full time IT professionals in the bidder‟s organization.
Part VI – Proof of Certification
b. Assessment and Certification of the required certification (CMMi Level 5).
3.4.6 Technical Evaluation Criteria
The bidders shall meet all the mandatory compliance criteria mentioned below. Failure in
meeting the mandatory compliance criteria will result in disqualification of the bidder.
Mandatory Compliance
The technical response must meet all the following mandatory compliance requirements. Failure to meet
any of the following criteria will result in the disqualification of the technical bid response.
1. Submission of Undertaking on Patent Rights in the format prescribed in this RFP
2. Submission of Undertaking on Conflict of Interest in the format prescribed in this RFP
3. Submission of Undertaking on Non-malicious Code Certificate in the format prescribed in this
RFP
4. Submission of Undertaking on Pricing of Items of Technical Response in the format
prescribed in this RFP
5. Submission of undertaking on Offline Functionality in the format prescribed in this RFP
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6. Submission of undertaking on Provision of Required Storage Capacity in the format
prescribed in this RFP
7. Submission of undertaking on Compliance and Sizing of Infrastructure in the format
prescribed in this RFP
8. Submission of undertaking on Provision for Support for Software in the format prescribed in
this RFP
9. Submission of undertaking on Service Level Compliance in the format prescribed in this RFP
10. Submission of undertaking on Deliverables in the format prescribed in this RFP
11. Submission of undertaking on Training for Users in the format prescribed in this RFP
12. Submission of undertaking on Support to Certification in the format prescribed in this RFP
13. Submission of undertaking on Exit Management and Transition in the format prescribed in
this RFP
14. Submission of undertaking on Continuous Improvement in the format prescribed in this RFP
15. Submission of undertaking on Personnel in the format prescribed in this RFP
16. Submission of undertaking on Provision of Work Environment in the format prescribed in this
RFP
17. Submission of undertaking on Changes to the Contract Clauses in the format prescribed in
this RFP
18. The client side, server side, and network infrastructure proposed shall meet all the
specifications mentioned in this RFP. The bidder shall provide compliance matrix for each of
the proposed components indicating compliance.
19. Detailed logic of arriving at the Storage Capacity provided by the bidder and the details of the
storage configuration (usage space, number of FC and SATA disks with RAID levels, storage
expandability/capability in terms of maximum number of disks,).
20. Submission of undertaking on OEM Authorization
Technical Evaluation Scoring Matrix:
The following are the indicative technical scoring criteria.
No Evaluation Criterion Max score Cut off score1
1 Previous Project Experience 35 25
A Previous Software Services (design/development of solution)
project experience in the chosen technology stack
Profile (scope, duration, …) of the projects
5
1 The bidder should meet all the criteria including cut-off for each category failing which the bidder
shall be disqualified.
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Recency of the Projects
Whether the project is completed
B Previous project experience related to Site Preparation and
Installation and Commissioning of Client Side Infrastructure
for multi-site, geographically spread project locations
Profile (scope, duration, …) of the projects
Recency of the Projects
Whether the project is completed
5
C Previous project experience related to Networking for multi-
site, geographically spread project locations
Profile (scope, duration, …) of the projects
Recency of the Projects
Whether the project is completed
5
D Previous project experience related to Setting up of
Infrastructure (Server, Storage,…) for a Data Center and
Disaster Recovery Center
Profile (scope, duration, …) of the projects
Recency of the Projects
Whether the project is completed
5
E Previous project experience in Data Migration / Data
Digitization
Profile (scope, duration, …) of the projects
Recency of the Projects
Whether the project is completed
5
F Previous project experience in implementing Capacity
Building / Change Management
Profile (scope, duration, …) of the project
Recency of the Projects
Whether the project is completed
5
G Previous project experience in Operations and Maintenance
of the project
5
2 Detailed Methodology 15 10
A Methodology for Data Migration/Data Digitization 5
B Methodology for Change Management and Capacity Building 5
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C Methodology for Exit Management
The following parameters will be examined for evaluation
(indicative):
Comprehensiveness and Completeness of the Plan
Suitability of the plan to the KSP/ KCoPS ‟s requirements
5
3 Proposed Team and Governance Structure 35 25
A Proposed Governance Structure and Escalation Mechanism 5
B Proposed team and profiles for CAS (State)-implementation
and rollout, Configuration, Customization and Application
development
8
C Proposed team and profiles for Capacity Building/Change
management
5
D Proposed team and profiles for Data Migration / Data
Digitization
2
E Proposed team and profiles for Infrastructure setup (Data
Centre establishment)
6
F Proposed team and profiles for Networking and related
components
3
H Proposed team and profiles for Domain Experts 3
I Proposed team for Operations and Maintenance 3
4 Project Plan 15 10
A Comprehensiveness of the project plan 3
B Activities, sequencing, dependencies among activities 3
C Resource planning, allocation and
loading
3
E Proposed Status Reporting mechanism 3
F Risk Management & Mitigation plan 3
Total 100 70
3.4.7 Technical Proposal
1. All the mandatory undertakings
2. The technical proposal should address all the areas/ sections as specified by the RFP
and should contain a detailed description of how the bidder will provide the required
services outlined in this RFP. It should articulate in detail, as to how the bidder‟s
Technical Solution meets the requirements specified in the RFP Volume I. The technical
proposal must not contain any pricing information. In submitting additional information,
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please mark it as “supplementary” to the required response. If the bidder wishes to
propose additional services (or enhanced levels of services) beyond the scope of this
RFP, the proposal must include a description of such services as a separate and
distinct attachment to the proposal.
3. Previous Project Experience for all the criterion in the technical evaluation matrix in the
format provided in the RFP
4. Proposed Methodology for Data Migration, Change Management / Capacity Building, and
Exit Management
5. The Technical Proposal should address the following:
Part I – General Bid Information a. This part can include any general information of the bidder that the bidder would like
to provide about the background of the organization and the suitableness of the bidder‟s experience (project, people, organization, etc.) for the current project. Optionally, bidder may provide any suggestions that the bidder may want to render with respect to the approach adopted for the assignment in the light of their expertise or experience from similar assignments.
Part II – All Mandatory Undertakings
Part III – Technical Solution
a. Proposed Software Solution Stack in the format provided in the RFP. b. Proposed Client Side Infrastructure with the Bill of Materials and Compliance
Statement for each component as required as per the RFP. The client side infrastructure proposed shall meet all the specifications mentioned in this RFP. The bidder shall provide compliance matrix for each of the proposed components indicating compliance.
c. Proposed DC-DR Infrastructure with the Bill of Materials and Compliance Statement for each component as required as per the RFP. The DC-DR infrastructure proposed shall meet all the specifications mentioned in this RFP. The bidder shall provide compliance matrix for each of the proposed components indicating compliance.
d. iv. Detailed logic of arriving at the Storage Capacity provided by the bidder and the details of the storage configuration (usage space, number of FC and SATA disks with RAID levels, storage expandability/capability in terms of maximum number of disks,).
e. v. Deployment Architecture of the components on the proposed infrastructure Part IV – Previous Project Experience
Previous Software Services (design/development of solution) project experience in the chosen technology stack.
a. Summary Table of the Projects quoted by the bidder to be considered as relevant experience. The summary table shall contain the project name, client name, value of the project, project start date, project end date brief description of the scope of the project, and technology stack used for the project.
b. The details of the project should be provided as per the format given in the RFP.
c. Previous project experience related to Site Preparation and Installation and Commissioning of Client Side Infrastructure for multi-site, geographically spread project locations.
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1. Summary Table of the Projects quoted by the bidder to be considered as relevant experience. The summary table shall contain the project name, client name, value of the project, project start date, project end date and brief description of the scope of the project.
2. The details of the project should be provided as per the format given in the RFP.
3. Previous project experience related to Co-ordination and Management of Networking Operations for distributed multi-site network .
4. Summary Table of the Projects quoted by the bidder to be considered as relevant
experience. The summary table shall contain the project name, client name, value of the project, project start date, project end date and brief description of the scope of the project.
5. The details of the project should be provided as per the format given in the RFP.
d. Previous project experience related to Setting up of Infrastructure (Server, Storage,…) for a Data Center and Disaster Recovery Center
1. Summary Table of the Projects quoted by the bidder to be considered as relevant experience. The summary table shall contain the project name, client name, value of the project, project start date, project end date and brief description of the scope of the project.
2. The details of the project should be provided as per the format given in the RFP.
e. Previous project experience in Data Migration / Data Digitization 1. Summary Table of the Projects quoted by the bidder to be considered as
relevant experience. The summary table shall contain the project name, client name, value of the project, project start date, project end date and brief description of the scope of the project.
2. The details of the project should be provided as per the format given in the RFP.
f. Previous project experience in implementing Capacity Building / Change Management
1. Summary Table of the Projects quoted by the bidder to be considered as relevant experience. The summary table shall contain the project name, client name, value of the project, project start date, project end date and brief description of the scope of the project.
2. The details of the project should be provided as per the format given in the RFP.
g. Previous IT Project Implementation Experience within the State 1. Summary Table of the Projects quoted by the bidder to be considered as
relevant experience. The summary table shall contain the project name, client
Part V – Project Methodology
a. Methodology for Implementation and roll-out of Large Scale Projects of similar nature. Limit the methodology to not more than 2 pages.
b. Methodology for Data Migration. Limit the methodology to not more than 2 pages. c. Methodology for Change Management and Capacity Building. Limit the methodology to
not more than 2 pages.
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d. Methodology for Providing Operations and Maintenance Services to meet the service levels. Limit the methodology to not more than 5 pages.
e. Methodology for Helpdesk Support to meet the service levels. Limit the methodology to not more than 2 pages.
f. Methodology for Exit Management. Limit the methodology to not more than 2 pages.
Part VI – Proposed Team and Governance Structure
a. Proposed Overall Governance Structure, Program Management Team of the Project and Escalation Mechanism.
b. Overall Governance Structure c. Program Management Team Structure and Roles d. Escalation Mechanism e. Profiles of Key members of Program Management Team in the given format f. Proposed team and profiles for CAS (center)- Configuration, Customization and
Application development
i. Overall Team Structure and Size ii. Profile of Engagement Manager in the given format iii. Profiles of Devlopment and CAS(State) Implementation team in the given format.
The team profiles shall comprise of the following key positions: 1) Software Development team Lead 2) Development Module Lead 3) IT Infrastructure Specialist 4) SQA Lead 5) Business Analysts 6) Information Security Specialists
iv. Profiles of Operations Management Team in the given format. The profiles team profiles shall comprise of the following key positions:
1) Manager – Operations 2) Project Coordinator 3) Physical Infrastructure Specialist 4) System Administrator 5) Database Administrator
v. Profiles of Change Management and Training Management in the given format. The profiles team profiles shall comprise of the following key positions:
1) Change Manager 2) Training Manager
Part VII – Proposed Project Plan
a. Detailed Project Plan covering all the bundle of services with activities, sequencing and inter-dependencies
b. Resource planning, allocation and loading c. Proposed Status Reporting mechanism d. Risk Management & Mitigation plan e. List of Deliverables with timelines
Part VIII – Datasheets of the proposed solution (software and hardware) components, where
required
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Part IX – Optional Supplementary Information
Overview of the proposed solution that meets the requirements specified in the RFP
Overall proposed Solution, technology, and deployment architecture
Security architecture
Integration Architecture
Network architecture
Details of the Solution as per the format provided in the RFP
Bill of material of all the components (i.e. software, hardware, etc.) as per the formats
provided in the RFP
Approach & methodology for project development and implementation including the
project plan
Overall Governance Structure and Escalation Mechanism
Project team structure, size, capability and deployment plan (Total Staffing plan
including numbers)
Training and Communication Strategy for key stakeholders of the project
Key Deliverables (along with example deliverables, where possible)
Project Management, reporting and review methodology
Strategy for conducting Operations & Maintenance
Risk Management approach and plan
Certification from the OEMs on the Infrastructure proposed by bidder
Bidder‟s experience in all the project related areas as highlighted in Bid evaluation
criteria
3.4.8 Evaluation of Commercial Bids
1. The Commercial Bids of only the technically qualified bidders will be opened for evaluation.
2. Since the payments to the SI will made over a period of over three years (a minimum of
12 months for the Implementation Phase – and maintenance of existing infrastructure
– followed by two years for Operations and Maintenance Services), the DCF method will
be used to compare different payment terms, including advance payments and progressive
stage payments to the SIs so as to bring them to a common denomination for determining
lowest bidder.
3. The KSP/ KCoPS will evaluate the offers received by adopting Discounted Cash Flow (DCF)
method with a discounting rate in consonance with the existing government borrowing rate.
The DCF is defined in the Glossary of Management and Accounting Terms, published by the
Institute of Cost and Works Accountants of India. DCF method would be used for evaluation
of bids. The bid with the lowest Net Present Value (NPV) determined using the DCF method
will be selected.
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4. Detailed modalities for applying DCF technique are as below:
Net Present Value (NPV) method will be used for evaluation of the Commercial
Offer. The Net Present Value of a contract is equal to the sum of the present
values of all the cash flows associated with it. The formula for calculating NPV of
a Commercial Offer is illustrated in Para (6) below.
Discounting rate to be used under the method is to be the Government of India‟s
lending rate on loans given to KSP/ KCoPS Governments. These rates are
notified by Budget Division of Ministry of Finance annually. The latest one is
Ministry of Finance OM No F5(3) PD/2008 dated 30 October 2008 (as per which
the borrowing rate is 9%). The KSP/ KCoPS will evaluate the offers received by
adopting Discounted Cash Flow (NPV) method with a discounting rate of 9%.
NPV will be calculated on the annual cash outflows.
Standard software for example „Excel‟, „Lotus 1-2-3‟ or any other spread sheet,
which comes preloaded as part of a personal computer will be used for NPV
analysis.
The blended person month cost for 300 person months will be considered in the
cash flows in the first year
The NPV will be calculated using the formula below:
NPV = C0 + C1/(1+r)1 + C2/(1+r)
2
Where,
i. C0 ... C5 are the yearly cash outflows as illustrated below
ii. C0 is the Sum of the below components
iii. Sub-total for Services Provided During Implementation Phase
(Sum of items 1 – 8, refer to Pricing Summary Sheet)
iv. Blended Person Month Cost for 300 Person Months (refer to
Pricing Summary Sheet)
v. C1 is Cost of Operations and Maintenance Services for the 1st
year after “Go-Live”
vi. C2 is Cost of Operations and Maintenance Services for the 2nd
year after “Go-Live”
vii. r is the annual discounting rate as specified in Para (2) above
The bidder achieving the lowest NPV cost (L1) will be invited for negotiations for awarding
the contract. In case of a tie where two or more bidders have achieved the same lowest
NPV cost (L1), the bidder with the higher technical score will be invited first for
negotiations for awarding the contract. NPV formula is only for calculation of L1 bid, the
payments will be made as per actual usage based upon the rates and amounts quoted in
the commercial proposal.
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3.5 DEVIATIONS AND EXCLUSIONS
The bidder shall provide deviations and exclusions, if any, from the defined scope of proposed
Police IT implementation Solution in the format provided in Annexure-G: Format for Statement of
Deviation(s) from Prescribed Requirements. Here it should be noted that any deviation or
exclusion unacceptable to the department would lead to the disqualification of the bidder from the
tendering process.
3.6 OEM certification and commitment
The SI has to ensure that it has a back to back arrangement with the Original Equipment
Manufacturer (OEM) of the software and hardware suggested by it as part of the technical
solution. This support should be provided in a form of a letter from the OEMs stating the
relationship with the SI and the guarantee that the OEM will provide support in case the SI is
unable to do so. OEMs should also certify the adequacy of the hardware and the software to the
requirements mentioned in this RFP. Please refer to, Annexure-H: Letters from OEMs on the
letterhead of the OEM, for the draft letter which needs to be signed by each OEM whose product
is being suggested by the SI.
4. Award of Contract
4.1 Award Criteria
KCoPS or its constituted committees or representatives will award the Contract to the
successful bidder whose proposal has been determined to be substantially responsive
and has been determined as the best value proposal.
4.2 KSP/ KCoPS’s Right to Accept Any Proposal and To Reject Any or All
Proposals
KSP/ KCoPS reserves the right to accept or reject any proposal, and to annul the
tendering process and reject all proposals at any time prior to award of contract, without
thereby incurring any liability to the affected bidder or bidders or any obligation to inform
the affected bidder or bidders of the grounds for KSP/ KCoPS's action.
4.3 Notification of Award
Prior to the expiration of the validity period, KCoPS or its constituted committees or
representatives will notify the successful bidder in writing or by fax or email, to be
confirmed in writing by letter, that its proposal has been accepted. The notification of
award will constitute the formation of the contract. Upon the successful bidder's
furnishing of performance bank guarantee, KCoPS or its constituted committees or
representatives will promptly notify each unsuccessful bidder and return their Bid
Security.
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4.4 Contract Finalization and Award
The KCoPS or its constituted committees or representatives shall reserve the right to
negotiate with the bidder(s) whose proposal has been ranked best value bid on the basis
of Technical and Commercial Evaluation to the proposed Project. If it is unable to finalize
the contract with the bidder ranked first due to any reason, the KCoPS or its constituted
committees or representatives may proceed to and negotiate with the next ranked bidder,
and so on as per General Financial Rules (GFR) until a contract is awarded. KCoPS or
its constituted committees or representatives reserves the right to present a contract to
the bidder selected for negotiations. A contract will be awarded to the responsible,
responsive bidder whose proposal conforms to the RFP and is, in the opinion of the KSP/
KCoPS, the most advantageous and represents the best value to the proposed project,
price and other factors considered. Evaluations will be based on the proposals, and any
additional information requested by the KSP/ KCoPS. Proposed project will involve the
payment for the contract based on not only successful delivery of the solution but also on
the success of the project after “Go-live”.
4.5 Signing of Contract
At the same time as KCoPS or its constituted committees or representatives notifies the
successful bidder that its proposal has been accepted, KCoPS or its constituted
committees or representatives shall enter into a separate contract, incorporating all
agreements (to be discussed and agreed upon separately) between KCoPS or its
constituted committees or representatives and the successful bidder.
KCoPS or its constituted committees or representatives shall have the right to annul the
award in case there is a delay of more than 30 days in signing of contract, for reasons
attributable to the successful bidder.
4.6 Failure to agree with the Terms and Conditions of the RFP
Failure of the successful bidder to agree with the Terms & Conditions of the RFP shall
constitute sufficient grounds for the annulment of the award, in which event KSP/ KCoPS
may award the contract to the next best value bidder as per section 6.1.4 in this RFP or
call for new proposals or invoke the PBG.
4.7 Purchaser’s right to Vary Quantities at Time of Award
The Purchaser reserves the right at the time of Contract award to increase or decrease, by the
percentage(s) indicated in the Scope of Work, any of the following:
i. the quantity of substantially identical Subsystems; or
ii. the quantity of individual hardware, software, related equipment, networking equipments,
materials, products, and other goods components of the Information System; or
iii. The quantity of Installation or other Services to be performed, from that originally
specified in the Technical Requirements, without any change in unit prices or other terms
and conditions.
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4.8 Warranty & Maintenance
Bidder shall also provide complete maintenance support for all the proposed Police IT-
CCTNS Solution components as outlined in this RFP for a minimum of Thirty Six months
from the date of go-live i.e. “Go-Live” + ‟24 months‟ .
The successful bidder shall provide a comprehensive warranty for duration of „36‟
months, commencing from the date when the system goes “live” i.e. („Go-Live‟ + „24‟
months).
During the warranty period, the bidder shall warrant that the goods supplied under the
contract are new, unused, of the latest release version/ models at the time of delivery and
incorporate all recent improvements in design and materials, unless provided otherwise
in the contract. The bidder further warrants that the goods supplied under this contract
shall have no defects arising from design, materials or workmanship.
KCoPs shall promptly notify the successful bidder in writing of any claims arising under
this warranty. Upon receipt of such notice, the bidder shall, within the warranty period and
with all reasonable speed, repair or replace the defective systems, without costs to the
IGP and within the time specified and acceptable to the KCoPS.
If the successful bidder, having been notified, fails to remedy the defect(s) within the
period specified in the contract, KCoPSmay proceed to take such reasonable remedial
action as may be necessary, at the successful bidder‟s risk and expense and without
prejudice to any other rights, which KCoPSmay have against the bidder under the
contract.
During the comprehensive warranty period, the successful bidder will provide all
product(s) and documentation updates, patches/ fixes, and version upgrades within 15
days of their availability and should carry out installation and make operational the same
at no additional cost to KCoPS.
The successful bidder hereby warrants IGP that:
The proposed Police IT Solution represents a complete, integrated solution meeting all
the requirements as outlined in the RFP and further amendments if any, and provides the
functionality and performance, as per the terms and conditions specified in the contract.
The proposed Police IT Solution will achieve parameters delineated in the technical
specification/ requirement and shall be appropriately integrated to meet the proposed
Police IT Project requirements.
The successful bidder will be responsible for warranty services from subcontracted third
party producers or licensers of products included in the systems.
The successful bidder undertakes to ensure the maintenance of the acceptance
criterion/standards in respect of the systems during the warranty period.
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5. Payment Terms and Schedule
5.1 Performance Bank Guarantee
A PBG of 10% of value of the contract would be furnished by the bidder in the form of
a Bank Guarantee as per the format provided in this RFP from Indian Public Sector
Banks or Private Sector Banks authorized by the Government to conduct
Government transaction. At present HDFC Bank, ICICI Bank and AXIS Bank are the
only three private sector banks authorized by the Government. Details of the bank
are to be furnished in the commercial offer.
The PBG should be furnished within 15 calendar days from the signing of the
contract and should be valid for entire term of the contract.
KSP/ KCoPS may forfeit the Performance Guarantee for any failure on part of Bidder
to complete its obligations under the Agreement.
The Performance Guarantee shall be returned to the Bidder within 30 days of the
date of successful discharge of all contractual obligations at the end of the period of
the Agreement by the KSP/ KCoPS
In the event of any amendments to Agreement, the Bidder shall within 15 days of
receipt of such amendment furnish the amendment to the Performance Guarantee as
required.
An unconditional and irrevocable Performance Bank Guarantee (PBG) from a
scheduled commercial bank, acceptable to Inspector General of Police, Computer
Wing, in the format prescribed in Annexure-I: Performance Bank Guarantee
(PBG), payable on demand, for the due performance and fulfilment of the contract by
the bidder
5.2 Liquidated Damages
In the event of the Bidder's failure to submit the Bonds, Guarantees and Documents and
supply the solution / equipment as per schedule specified in this RFP, KSP/ KCoPS may
at its discretion withhold any payment until the completion of the contract. KSP/ KCoPS
may also deduct from the Bidder as agreed, liquidated damages to the sum of 0.5% of
the contract price of the delayed/undelivered services (as detailed in Volume I of this
RFP) for every week of delay or part of a week, subject to the maximum value of the
Liquidated Damages being not more than 10% of the value of delayed services. This right
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to claim any liquidated damages shall be without prejudice to other rights and remedies
available to KSP/ KCoPS under the contract and law.
5.3 Payment Schedules and Milestones
The successful bidder will sign a Service Level Agreement (SLA) with KCoPS or its
constituted committees or representatives covering all the required services.
The payment schedule and milestones are divided into two phases:
A) Implementation Phase
B) Operations and Maintenance Phase
Milestones and Payment Schedules for Implementation Phase
S. No. Payment Milestones for the Implementation phase % Payment
1. M1: Advance No payments
2. M2: Pre – Go Live Readiness1 in the Pilot Districts 10% of CAPEX
3. M3: Go-Live 2 in the Pilot Districts 15% of CAPEX
4. M4: Pre – Go Live Readiness1 in the Final Rollout Phase
Districts
20% of CAPEX
5. M5: Go-Live2 in the Final Rollout Phase Districts 30% of CAPEX
6. M9: Go-Live2 in all the remaining Police Stations / Higher Offices 10% of CAPEX
7. M10: Successful integration with CAS (Center) and
successful transfer of the data for three months in
succession
15% of CAPEX
1. Pre – Go Live Readiness of Districts under Phase requires Completion and Acceptance of the
following activities in at least 50% of the Police Stations / Higher Offices in each of the Districts
targeted under the Phase
Data Migration / Digitization
Capacity Building Program covering the targeted personnel
Change Management Initiatives covering the targeted personnel
Site Preparation
Delivery and Commissioning of Client Side Infrastructure
Networking
2. Go-Live in the Phase requires Completion and Acceptance of the following activities in at least
85% of the Police Stations / Higher Offices in each of the Districts targeted under the Phase
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Data Migration / Digitization
Capacity Building Program covering the targeted personnel
Change Management Initiatives covering the targeted personnel
Site Preparation
Delivery and Commissioning of Client Side Infrastructure
Networking
Commission of the Configured, Customized, and Extended CAS (State)
The PS / HO have completely migrated to the new application and the police station and
the higher offices‟ personnel are successfully conducting the intended functions through
the application
The above payments are subject to meeting of SLA’s failing which the appropriate
deductions as mentioned in the SLA section of Volume- IIl of this RFP
5.4 Milestones and payment Schedules for Operations and Maintenance Phase
The operations and maintenance phase is for a period of 24 months post Go-Live. The
lump-sum cost quoted for the Operations and Maintenance Phase for each year will be
divided into 2 equated instalments and made as 2 equal payments upon satisfactorily
adhering to the SLAs. The payments during the Operations and Maintenance Phase will
be made at the end of every six months after the delivery of the services upon
satisfactorily adhering to the SLAs defined in the volume 1 of this RFP. The successful
bidder will be required to submit a compliance report at the end of every month and a
consolidated compliance report at the end of 6 months based on which these payments
would be made.
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Annexure -A Formats for Response – Pre-Qualification Bid
a. Organizational Details
Details of the Organization
Name
Nature of the legal status in India
Nature of business in India
Date of Incorporation
Date of Commencement of Business
Address of the Headquarters
Address of the Registered Office in India
Other Relevant Information
Mandatory Supporting Documents:
a) Certificate of Incorporation from Registrar Of Companies( ROC)
b) Relevant sections of Memorandum of Association of the company or filings to the stock exchanges
to indicate the nature of business of the company
b. Financial Strength Details
Financial Information
FY 2008-09 FY 2009-10 FY 2010-11
Revenue (in INR crores)
Profit Before Tax (in INR crores)
Other Relevant Information
Mandatory Supporting Documents:
a) Auditor Certified financial statements for the Last three financial years; 2008-09, 2009-10, and
2010-11 (Please include only the sections on P&L, revenue and the assets, not the entire
balance sheet.)
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c. Project Experience
Relevant IT project experience
(provide no more than 5 projects in the last 5 years)
General Information
Name of the project
Client for which the project was executed
Name and contact details of the client
Project Details
Description of the project
Scope of services
Service levels being offered/ Quality of
service (QOS)
Technologies used
Outcomes of the project
Other Details
Total cost of the project
Total cost of the services provided by the
respondent
Duration of the project (no. of months, start
date, completion date, current status)
Other Relevant Information
Mandatory Supporting Documents:
a) Letter from the client to indicate the successful completion of the projects
Project Capability Demonstration
Complete details of the scope of the project shall be provided to indicate the relevance to the
pre-qualification criterion (which is part of minimum qualification criteria).
These capabilities may be spread over the five projects (which are part of minimum qualification
criteria) and not essentially in this project alone.
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d. Relevant e-governance Project Experience
Relevant e-Governance project experience
(provide no more than 2 projects in the last 5 years)
General Information
Name of the project
Client for which the project was executed
Name and contact details of the client
Project Details
Description of the project
Scope of services
Service levels being offered/ Quality of
service (QOS)
Technologies used
Outcomes of the project
Other Details
Total cost of the project
Total cost of the services provided by the
respondent
Place (town, state) where the project was
executed (deployment, operations and
maintenance)
Duration of the project (no. of months, start
date, completion date, current status)
Other Relevant Information
Mandatory Supporting Documents:
a. Letter from the client to indicate the successful completion of the projects
b. b) Letter from the client to indicate the successful completion of the projects (setting up
software, hardware and network infrastructure and building and deploying the
application)
c. c) Copies of the CMMi level 3 assessments.
Project Capability Demonstration
Complete details of the scope of the project shall be provided to indicate the relevance to the
pre-qualification criterion (which are part of minimum qualification criteria)
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Relevant e-Governance project experience
(provide no more than 2 projects in the last 5 years)
Following are the capabilities essential for the project. These capabilities may be spread over
the 2 projects (which are part of minimum qualification criteria) and not essentially in this project
alone. However, demonstration of these capabilities is compulsory. Respondents are required to
provide information substantiating their qualification related to the any/ all of the capabilities. The
capabilities are:
1. Online Portal Applications using SOA/Web Services with Service Orchestration –
Software Architecture, Design, Development, and Maintenance:
Should have demonstrated this in multiple large-scale projects
Should have implemented in situations requiring high availability, security and scalability
Should have demonstrated capabilities to meet and exceed performance levels and service
levels
2. System Integration:
Should have demonstrated ability to deliver turnkey projects successfully from design through
deployment
Should have a demonstrated ability to integrate with legacy systems as well as other new
software systems
Should have demonstrated experience in installation, commissioning and provisioning of
hardware, software, network in Data Centre environments
3. Project and Program Management:
Should have extensive experience in large scale project and program management
Should have experience handling multiple stakeholders and locations
Should have extensive experience in implementing and supporting projects for users in multiple
locations.
4. Financial Strength:
Should have financial capability to mobilize resources for large multi-year e-governance projects
5. Capacity Building and Change Management, Awareness and Promotion:
Should have demonstrated capability in conducting capacity building and change management
programs for government stakeholders
Should have demonstrated capability in conducting promotion and awareness campaigns for
user communities
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e. Relevant Software Services Project Experience
Relevant IT project experience
(provide no more than 1 project in the last 5 years)
General Information
Name of the project
Client for which the project was executed
Name and contact details of the client
Project Details
Description of the project
Scope of services
Service levels being offered/ Quality of
service (QOS)
Technologies used
Outcomes of the project
Other Details
Total cost of the project
Total cost of the services provided by the
respondent
Duration of the project (no. of months, start
date, completion date, current status)
Other Relevant Information
Mandatory Supporting Documents:
a) Letter from the client to indicate the successful completion of the projects
Project Capability Demonstration
Complete details of the scope of the project shall be provided to indicate the relevance to the
pre-qualification criterion (which are part of minimum qualification criteria)
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Formats for Response - Technical Bid
Profiles of Previous Project Experience
Relevant Project experience
(Provide no more than 3 projects in the last 5 years)
General Information
Name of the project
Client for which the project was executed
Name and contact details of the client
Project Details
Description of the project
Scope of services
Service levels being offered/ Quality of
service (QOS)
Technologies used
Outcomes of the project
Other Details
Total cost of the project
Total cost of the services provided by the
respondent
Duration of the project (no. of months, start
date, completion date, current status)
Other Relevant Information
Mandatory Supporting Documents:
a) Letter from the client to indicate the successful completion of the projects
Project Capability Demonstration
Please provide complete details regarding the scope of the project to indicate the relevance to
the requested technical evaluation criterion.
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Annexure-B:
Bill of Material Solution Information – H/W Solution
The below
list is
indicative
only
Proposed Solution 2(Provide the
Product Name or fill
Custom Built, in
case of a new
development)
Version &
Year of
Release
OEM
Features
&
Function
alities
O&M Support
(Warranty/ATS/
… as required
as per RFP)
Provided By
Reference in the
Submitted
Proposal (Please
provide page
number/section-
number/volume)
Police IT
Webserver
Application
Server
Database
Operating
System
Others
Reporting
Engine
Email/Mes
saging
Search
Engine
Portal
Server
Workflow
Engine
Rules
Engine
Directory
Services
DMS/CMS
2 The solution sought here is for enhancing the current Police IT application system.
The bidders have to size the requirements and propose only additional tools required to meet the functional,
technical and service level requirements of the RFP which fit with the current technology being used. It is
further possible that the bidder may find a component from the above list as not a requirement for the
solution, since the above list is indicative only. In case any of the item is not provided, the SI may indicate
N/A in the corresponding cells
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The below
list is
indicative
only
Proposed Solution 2(Provide the
Product Name or fill
Custom Built, in
case of a new
development)
Version &
Year of
Release
OEM
Features
&
Function
alities
O&M Support
(Warranty/ATS/
… as required
as per RFP)
Provided By
Reference in the
Submitted
Proposal (Please
provide page
number/section-
number/volume)
Security
Identity
Managem
ent
Audit
ETL
Any Other
Proposed
Police IT
Offline
Solution
Synchroniz
ation
Solution
Application
Container
Database
Others
Operating
System (In
case the
suggested
solution
will need a
particular
kind of O/S
on the
client
machine)
Any Other
Proposed
Technical
Environm
ent
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The below
list is
indicative
only
Proposed Solution 2(Provide the
Product Name or fill
Custom Built, in
case of a new
development)
Version &
Year of
Release
OEM
Features
&
Function
alities
O&M Support
(Warranty/ATS/
… as required
as per RFP)
Provided By
Reference in the
Submitted
Proposal (Please
provide page
number/section-
number/volume)
Project
Managem
ent
Informatio
n System
(PMIS)
Please
provide
the list of
services
offered
as part of
the PMIS
solution
Configurati
on
Managem
ent
Issue
Tracker
Any Other
Proposed
Infrastruct
ure
Services
(at
DC/DR)
EMS
Please
provide
the list of
services
offered
as part of
the EMS
solution
Load
Balancers
Backup
Software
Helpdesk
Antivirus
SAN
Managem
ent
Software
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The below
list is
indicative
only
Proposed Solution 2(Provide the
Product Name or fill
Custom Built, in
case of a new
development)
Version &
Year of
Release
OEM
Features
&
Function
alities
O&M Support
(Warranty/ATS/
… as required
as per RFP)
Provided By
Reference in the
Submitted
Proposal (Please
provide page
number/section-
number/volume)
Any Other
Proposed
At Client
Locations
PCs
Printers
L2
Managed
Switch
Networkin
g
Equipment
s
UPS
Systems
UPS
Batteries
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Bill of Material – Software Solution
The below
list is
indicative
only 3
Proposed
Solution
(Provide the
Product Name
or fill Custom
Built, in case
of a new
development) 4
Unit of
Measure
ment
Number of
Licenses
(Developm
ent
Environme
nt) 5
Number of
Licenses
(UAT) 4
Number
of
License
s
(Trainin
g) 4
Number of
Licenses
(Data
Center -
Production
) 4
Number
of
Licenses
(DR Site) 4
CAS
(State)
Solution
Webserver
Application
Server
Database
Operating
System
Others
Reporting
Engine
Email/Mes
saging
Search
Engine
Portal
Server
Workflow
Engine
Rules
Engine
Directory
3 In case the number of licenses offered are different for each of the services within the solution (ex, multiple services
within EMS are provisioned with different licenses), please insert rows under the solution head and provide the
information
4 The solution sought here is for enhancing the current Police IT application system. The bidders have to
size the requirements and propose only additional tools required to meet the functional, technical and service level requirements of the RFP which fit with the current technology being used. It is further possible that the bidder may find a component from the above list as not a requirement for the solution, since the above list is indicative only. In case any of the item is not provided, the SI may indicate N/A in the corresponding cells 5 Please indicate N/A where not applicable. Please indicate N/L where there is no license requirement
Karnataka State Police RFP for Selection of State System Integrator Volume-II 49
E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011
The below
list is
indicative
only 3
Proposed
Solution
(Provide the
Product Name
or fill Custom
Built, in case
of a new
development) 4
Unit of
Measure
ment
Number of
Licenses
(Developm
ent
Environme
nt) 5
Number of
Licenses
(UAT) 4
Number
of
License
s
(Trainin
g) 4
Number of
Licenses
(Data
Center -
Production
) 4
Number
of
Licenses
(DR Site) 4
Services
DMS/CMS
Security
Identity
Manageme
nt
Audit
ETL
Any Other
Proposed
CAS
(State)
Offline
Solution
Synchroniz
ation
Solution
Application
Container
Database
Others
Operating
System (In
case the
suggested
solution
will need a
particular
kind of O/S
on the
client
machine)
Any Other
Proposed
Karnataka State Police RFP for Selection of State System Integrator Volume-II 50
E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011
The below
list is
indicative
only 3
Proposed
Solution
(Provide the
Product Name
or fill Custom
Built, in case
of a new
development) 4
Unit of
Measure
ment
Number of
Licenses
(Developm
ent
Environme
nt) 5
Number of
Licenses
(UAT) 4
Number
of
License
s
(Trainin
g) 4
Number of
Licenses
(Data
Center -
Production
) 4
Number
of
Licenses
(DR Site) 4
Technical
Environm
ent at
SCRB
Project
Manageme
nt
Information
System
Configurati
on
Manageme
nt
Issue
Tracker
Any Other
Proposed
Infrastruct
ure
Services
(at DC/DR)
EMS
Load
Balancers
Backup
Software
Helpdesk
Antivirus
SAN
Manageme
nt Software
Any Other
Proposed
At Client
Locations
Karnataka State Police RFP for Selection of State System Integrator Volume-II 51
E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011
The below
list is
indicative
only 3
Proposed
Solution
(Provide the
Product Name
or fill Custom
Built, in case
of a new
development) 4
Unit of
Measure
ment
Number of
Licenses
(Developm
ent
Environme
nt) 5
Number of
Licenses
(UAT) 4
Number
of
License
s
(Trainin
g) 4
Number of
Licenses
(Data
Center -
Production
) 4
Number
of
Licenses
(DR Site) 4
Operating
Systems
Anti-Virus
End point
data
protection
system
Annexure c: Team Profile
Format for the Profiles
Name of the person
Current Designation / Job Title
Current job responsibilities
Proposed Role in the Project
Proposed Responsibilities in the Project
Academic Qualifications:
Degree
Academic institution graduated from
Year of graduation
Specialization (if any)
Key achievements and other relevant information (if any)
Professional Certifications (if any)
Total number of years of experience
Number of years with the current company (the SDA)
Karnataka State Police RFP for Selection of State System Integrator Volume-II 52
E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011
Summary of the Professional / Domain Experience
Number of complete life cycle implementations carried out
The names of customers (Please provide the relevant names)
Past assignment details (For each assignment provide details
regarding name of organizations worked for, designation,
responsibilities, tenure)
Prior Professional Experience covering:
Organizations worked for in the past
o Organization name
o Duration and dates of entry and exit
o Designation
o Location(s)
o Key responsibilities
Prior project experience
o Project name
o Client
o Key project features in brief
o Location of the project
o Designation
o Role
o Responsibilities and activities
o Duration of the project
Please provide only relevant projects.
Proficient in languages (Against each language listed indicate if
read/write/both)
Karnataka State Police RFP for Selection of State System Integrator Volume-II 53
E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011
Annexure-D
(Commercial Proposal Cover Letter)
(Company letterhead)
[Date]
To
<<Address to be added>>
Dear Sir,
Ref: RFP for Implementation of CCTNS in KSP/ KCoPS
Having examined the RFP Document, the receipt of which is hereby duly acknowledged, we, the
undersigned, offer to provide the services, as required and outlined in the RFP. In order to meet
such requirements and to provide services as set out in the RFP document, following is our
quotation summarizing our Commercial Proposal.
We attach hereto the Commercial Proposal as required by the Bid document, which constitutes
our proposal.
We undertake, if our proposal is accepted, to the services as put forward in the RFP or such
modified requirements as may subsequently be agreed mutually by us and KCoPS or its
constituted committees or representativesor its appointed representatives.
We will obtain necessary bank guarantees in the formats given in the bid document issued by a
bank in India, acceptable to KCoPS or its constituted committees or representatives and furnish
them within the time frames set out in the RFP
We agree for unconditional acceptance of all the terms and conditions in the bid document and
we also agree to abide by this bid response for a period of SIX (6) MONTHS from the date fixed
for commercial bid opening and it shall be valid proposal till such period with full force and virtue.
Until within this period a formal contract is prepared and executed, this bid response, together
with your written acceptance thereof in your notification of award, shall constitute a binding
contract between KCoPS or its constituted committees or representatives and us.
We confirm that the information contained in this proposal or any part thereof, including its
exhibits, schedules, and other documents and instruments delivered or to be delivered to KCoPS
or its constituted committees or representatives is true, accurate, and complete. This proposal
includes all information necessary to ensure that the statements therein do not in whole or in part
mislead KCoPS or its constituted committees or representatives as to any material fact.
We agree that you are not bound to accept the lowest or any bid response you may receive. We
also agree that you reserve the right in absolute sense to reject all or any if the products/ service
specified in the bid response without assigning any reason whatsoever.
Karnataka State Police RFP for Selection of State System Integrator Volume-II 54
E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011
It is hereby confirmed that I/We are entitled to act on behalf of our corporation/company/
agency/organization and empowered to sign this document as well as such other documents,
which may be required in this connection.
Dated this Day of 2011
(Signature) (In the capacity of)
Duly authorized to sign the Bid Response for and on behalf of:
(Name and Address of Company) Seal/Stamp of SI
Annexure –E (CERTIFICATE AS TO AUTHORISED SIGNATORIES
I, certify that I am ………………. of the ……………………………., and that
……………………………………………………………… who signed the above proposal is
authorized to bind the company, pursuant to the resolution passed in the meeting of Board of
Directors of the company on _________(date).
Date
(Seal here)
Karnataka State Police RFP for Selection of State System Integrator Volume-II 55
E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011
Annexure-F (Form 1 – Pricing Summary)
S.
No.
Description Total
Price
(INR)
Taxes
and
Other
Duties
Total
Amount
(INR)
Total
Amount
in Words
Services Provided During Implementation Phase
(CAPEX)
1. Systems Study and Configuration Customization
and Extension (New Modules) of Police IT and
Integration with CAS (Center) and External
Agencies and Support to 3rd
party acceptance
testing, audit and certification (Summary of Form
2: C)
2. IT Infrastructure at the Client site locations (police
stations, circle offices, Commissionerates, Range
offices, Zones, SCRB, SDPOs, District HQ and
State HQ). (Summary of Form 2: A1)
3. Site preparation at the non-CIPA Client site
locations (police stations, circle offices,
Commissionerates, Range offices, Zones, SCRB,
SDPOs, District HQ and State HQ), Training
Centers and Data Center. (Summary of Form 2:
A2)
4. IT infrastructure at the Data Center and Disaster
Recovery Center including the necessary
hardware, software and other networking
components. (Summary of Form 3: H)
5. Data migration and Digitization of Historical Data
(Summary of Form 2: F)
6. Change Management, Capacity Building, and
Handholding Support (Summary of Form 2: G)
A Sub-total for Services Provided During
Implementation Phase (Sum of items 1 – 6):
Services Provided During Post Implementation Phase
(OPEX)
7. Operations and Maintenance Services for the 1st
year after signing of contract (Sum of Form 2: B1,
D1, E/3) & (Form 3: I1)
8. Operations and Maintenance Services for the 1st
year after “Go-Live” (Sum of Form 2: B2, D2, E/3 )
Karnataka State Police RFP for Selection of State System Integrator Volume-II 56
E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011
&( Form 3: I2)
9. Operations and Maintenance Services for the 2nd
year after “Go-Live” (Sum of Form 2: B3, D3, E/3 )
& ( Form 3: I3)
B Sub-total for Services Provided During Post
Implementation Phase (Sum of items 7, 8, 9):
C Blended Person Month Cost for 300 Person
Months
Grand Total (All inclusive) for
Consideration of L1 (A + B + C)
* (The all inclusive Total price shall be entered in e-
procurement portal)
Form-2
S. No. Category Component (with
Specification
similar to the
BOM provided in
Technical
Proposal)
No of Components /
Units of Service (X)
Rate (per unit)
(Y)
Total Cost ( =
X*Y)
A. Costs for setting up infrastructure at Locations as per Scope of Work in RFP Volume I (CAPEX)
1. IT Infrastructure at
Client site locations
(police stations,
circle offices,
Commissionerates,
Range offices,
Zones, SCRB,
SDPOs, District HQ
and State HQ).
PCs
Printers
Switch
Routers
…
Others
Total A1:
2. Site preparation at
the non-CIPA Client
site locations (police
stations, circle
offices,
Commissionerates,
Range offices,
Zones, SCRB,
SDPOs, District HQ
LAN Cabling
…
Others
Karnataka State Police RFP for Selection of State System Integrator Volume-II 57
E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011
and State HQ),
Training Centers
and Data Center.
Total A2:
B. Operations and Maintenance Costs, for IT and non-IT infrastructure deployed by the SI, at Client site
locations (Quarterly Expenses for 3 years after signing of agreement) – as detailed in RFP Volume 1 (OPEX)
1. Year 1 PCs
Printers
Switch
Routers
LAN Cabling
….
Others
Total B1:
2. Year 2 PCs
Printers
Switch
Routers
LAN Cabling
….
Others
Total B2:
3. Year 3 PCs
Printers
Switch
Routers
LAN Cabling
….
Others
Total B3:
C. Application and Portal Enhancement Cost (The cost of software development team will be included within
this cost) (CAPEX)
1. Police IT application
Karnataka State Police RFP for Selection of State System Integrator Volume-II 58
E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011
and Portal
Enhancement
Total C:
D. Operations and Maintenance Costs for Application Maintenance & Operational Expense including
upgradation, deployment of patches, fixes etc. (Expenses for 3 years after signing of contract) – as detailed in
RFP Volume 1 (OPEX)
1. Year 1
Total D1:
2. Year 2
Total D2:
3. Year 3
Total D3:
E: Support Manpower (Units of Service (X) in man months are not to be changed) (OPEX)
1. Engagement Manager 18
2. System Administrator 36
3. Database Administrator 36
4. Manager (Operations) 36
5. Project Coordinators 72
6. Hardware Engineers 2232
7. Helpdesk Operators 144
8. Physical Infrastructure Specialist 36
Total E:
F. Data Digitization (Units of Service (X) in number of cases are not to be changed) (CAPEX)
1. Cost of digitization of cases (including
data entry of the Master data and
minimum historical transactional data
entry and scanning of pages)
1,607,219
Total F:
G. Training
Training Cost Per Person for (Units of Service (X) in persons are not to be changed) (CAPEX)
1. Basic computer skills 20
2. Role based Police IT Application training 2165
3 Customized System Administrator
Training
453
Karnataka State Police RFP for Selection of State System Integrator Volume-II 59
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4 Basic System Administrator Training 906
5 General Management Training 5
Total G:
Form 3: Data Centre Related Costs
S.
No.
Category Component Qty / Units
of Service
(X)
Rate (per unit)
(Y)
Total Cost (=
X*Y)
H: IT infrastructure at the Data Center including the necessary hardware, software and other networking
components. (CAPEX)
1. Deployment of
requisite
infrastructure
for Data centre
and DR
Servers
2. Networking equipments
3. Storage equipments
(SAN Space and Array
Enclosures, etc.)
4. Back up equipments
5. Server OS license
6. Application Server
7. Web Server
8. Database license
9. Anti-virus
10. EMS
11. ….
12. Installation & testing
charges
13. Others
14. Networking
equipments for
LAN
Router
15. Switch
16. ….
17. Others
Total H:
I: O&M of Data Center (OPEX)
1. Year 1 Servers
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E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011
2. Networking equipments
3. Storage equipments
(SAN etc.)
4. Back up equipments
5. Server OS license
6. Database license
7. Anti-virus
8. ….
9. EMS
10. Others
11. Router
12. Switch
13. ….
14. Others
Total I1:
1. Year 2 Servers
2. Networking equipments
3. Storage equipments
(SAN etc.)
4. Back up equipments
5. Server OS license
6. Database license
7. Anti-virus
8. ….
9. EMS
10. Others
11. Router
12. Switch
13. ….
14. Others
Total I2:
1. Year 3 Servers
Karnataka State Police RFP for Selection of State System Integrator Volume-II 61
E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011
2. Networking equipments
3. Storage equipments
(SAN etc.)
4. Back up equipments
5. Server OS license
6. Database license
7. Anti-virus
8. ….
9. EMS
10. Others
11. Router
12. Switch
13. ….
14. Others
Total I3:
Annexure - G Format for Statement of Deviation(s) from Prescribed Requirements
S. No.
(1)
Reference of RFP Volume
Number, Clause No. & Pg.
No
(2)
Deviation in the Proposal
(3)
Brief Reasons
(4)
Impact of
the
deviation
(5)
Signature of Authorized Signatory
Date:
Company Seal:
Karnataka State Police RFP for Selection of State System Integrator Volume-II 62
E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011
Annexure - H
Letters from OEMs on the letterhead of the OEM
To:
Inspector General of Police, Computer Wing
Karnataka State Police
WHEREAS <legal name and corporate address of the OEM> who are official producers
of <the software or hardware equipment and license details> and having production
facilities in <address of the location where the product and license has been prepared>
do hereby authorize <complete legal name and corporate address of the
bidder>(hereinafter, the “Bidder”) to submit a bid and subsequently negotiate and sign a
Contract with you for resale of the following Products produced by us, for the quantities,
specifications and delivery schedule called for by the Supply Requirements associated
with the above Invitation for Bids.
We hereby extend our full guarantee or warranty, as applicable, with respect to the
Goods offered by the above firm in reply to this Invitation for Bids. The full guarantee and
warranty specified above shall relate to compliance of our products with technical
specifications for such products offered as specified in product datasheets.
We certify that the support for the mentioned products would be available to the
department either directly by us, or our partners, for a period of five years from the
finalization of contract, irrespective of the fact that the bidder continues to serve the
project or not. To this end we or our partners will communicate to the department, using
email, any new release of patch / hot fixes / up gradations along with the date of such
releases. We also certify that the Bidder is qualified by us to provide the maintenance,
technical or helpdesk support, new version upgrade and/or other services related to the
above-listed <Products Name> and that the department is not liable to any monetary
payments.
In the capacity of
Signed
Duly authorized to sign the authorization for and on behalf of:
Dated on day of.
Note: This letter of authority must be on the letterhead of the Producer, must be signed by a
person competent and having the power of attorney to bind the Producer, and must be
included by the Bidder in its bid as specified in the Instructions to Bidders.”
Karnataka State Police RFP for Selection of State System Integrator Volume-II 63
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Annexure - I
PERFORMANCE BANK GUARANTEE (PBG)
To be executed on Stamp Paper of Rs.100/- (Rs. One hundred only) as per Karnataka Stamp Act
[Date]
Shri. Sanjay Sahay
Inspector General of Police, Computer Wing & CEO, KCoPS
MS Building, Gate 1, Bangalore – 01
Phone: (080) 22353871
Dear Sir,
PERFORMANCE BANK GUARANTEE – Design, Development, Implementation and
Maintenance of Police IT-CCTNS for Department of Police, Karnataka, Government of
Karnataka.
WHEREAS
M/s. (name of bidder), a company registered under the Companies Act, 1956, having its
registered office at (address of the bidder), (hereinafter referred to as “our constituent”,
which expression, unless excluded or repugnant to the context or meaning thereof,
includes its successors and assignees), agreed to enter into a contract dated ……..
(Herein after, referred to as “Contract”) with you (Inspector General of Police,
Government of Karnataka) for Design, Development, Implementation and Maintenance of
Police IT-CCTNS Solution for Karnataka State Police, Government of Karnataka
This Performance Bank Guarantee will be for an amount equivalent to 10% of the total
contract value, including all Phases, which shall be submitted by bidder upon signing the
contract. All incidental charges whatsoever such as premium; commission etc. with
respect to the performance bank guarantee shall be borne by the bidder. The
performance bank guarantee may be discharged/ returned by KCoPS upon being
satisfied that there has been due performance of the obligations of the bidder under the
contract. However, no interest shall be payable on the performance bank guarantee.
The payment so made by us under this bond shall be a valid discharge of our liability for
payment there under and our constituent shall have no claim against us for making such
payments.
Notwithstanding anything to the contrary, as contained in the said contract, we agree that
your decision as to whether our constituent has made any such default(s) / breach(es),
as aforesaid and the amount or amounts to which you are entitled by reasons thereof,
subject to the terms and conditions of the said contract, will be binding on us and we shall
not be entitled to ask you to establish your claim or claims under this Performance Bank
Guarantee, but will pay the same forthwith on your demand without any protest or demur.
This Performance Bank Guarantee shall continue and hold good till the completion of
sixty six months from the date of signing the contract. The PBG shall be extended
automatically in case of any delays in project implementation/go-live and such extended
period shall be equal to the period for which project go-live has been delayed.
Karnataka State Police RFP for Selection of State System Integrator Volume-II 64
E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011
We bind ourselves to pay the above said amount at any point of time commencing from
the date of the said Contract until six months after the expiry of the contract.
In case the project is delayed beyond the project schedule as mentioned in RFP Volume
I, for the reasons attributable to bidder, the performance bank guarantee shall be
accordingly extended by the bidder for the duration equivalent to the delays caused in the
project.
We further agree that the termination of the said agreement, for reasons solely
attributable to our constituent, virtually empowers you to demand for the payment of the
above said amount under this guarantee and we would honour the same without demur.
We hereby expressly waive all our rights to pursue legal remedies against the Karnataka
Computerization of Police Society (KCoPS) or any other entity connected thereto.
We the guarantor, as primary obligor and not merely surety or guarantor of collection, do
hereby irrevocably and unconditionally give our guarantee and undertake to pay any
amount you may claim (by one or more claims) up to but not exceeding the amount
mentioned aforesaid during the period from and including the date of issue of this
guarantee through the period.
We specifically confirm that no proof of any amount due to you under the contract is
required to be provided to us in connection with any demand by you for payment under
this guarantee other than your written demand.
Any notice by way of demand or otherwise hereunder may be sent by special courier,
telex, fax, registered post or other electronic media to our address, as aforesaid and if
sent by post, it shall be deemed to have been provided to us after the expiry of 48 hours
from the time it is posted.
If it is necessary to extend this guarantee on account of any reason whatsoever, we
undertake to extend the period of this guarantee on the request of our constituent upon
intimation to you.
All rights of KCoPS under this guarantee shall be fortified and the Bank shall be relieved
and discharged from all liabilities there under unless the KCoPS brings any suit or section
to enforce a claim under this guarantee against the Bank from the above mentioned date
or from the extended date.
This Performance Bank Guarantee shall not be affected by any change in the constitution
of our constituent nor shall it be affected by any change in our constitution or by any
amalgamation or absorption thereof or therewith or reconstruction or winding up, but will
ensure to your benefit and be available to and be enforceable by you during the period
from and including the date of issue of this guarantee through the period.
Bidder will be disqualified if he fails to deposit the Performance Bank Guarantee (PBG) or
fails to enter into a contract within 15 working days of the date of notice of award of
contract or within such extended period, as may be specified by the IGP.
We ---------------------------------(name and address of the bank) are aware of the fact that
as per the terms of the contract, M/s. (name of bidder) is required to furnish an
unconditional and irrevocable bank guarantee in your favour for an amount INR …….. (In
words and figures), being equivalent to 10% of the total value of the Contract as quoted
in the Financial proposal submitted by the constituent and guarantee the due
performance by our constituent as per the contract.
Karnataka State Police RFP for Selection of State System Integrator Volume-II 65
E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011
We________________________________________________(indicate the name of the
bank) do hereby undertake to pay the amounts due and payable under this guarantee
without any demur, merely on demand from the Government stating that the amount
claimed is due by way of loss of damage caused to, or would be caused to, or suffered by
the Government by reason of breach by the said contractor(s) of any of the terms or
conditions contained in the said Agreement or by reason of the contractor(s) failure to
perform the said Agreement. Any such demand made on the bank shall be conclusive as
regards the amount due and payable by the Bank under this guarantee. However, our
liability under this guarantee shall be restricted to an amount not exceeding
Rs.________________.
In consideration of the fact that our constituent is our valued customer and the fact that
he has entered into the said contract with you, we, (name and address of the bank), have
agreed to issue this Performance Bank Guarantee.
Therefore, we hereby unconditionally and irrevocably guarantee you as under:
In the event of our constituent committing any breach/default of the said contract, and
which has not been rectified by him, we hereby undertake the amounts due and payable
under this guarantee and agree to pay you forthwith on demand such sum/s not
exceeding the sum of INR …… (in words and figures) without any demur merely on
demand from the KCoPS stating that the amount claimed is due by way of loss of
damage caused to, or would be caused to or suffered by the KCoPS by reason of any
breach by our constituent of any of the terms or conditions in the said Contract or by
reason of our Constituent‟s failure to perform the said Contract.
We undertake to pay to the KCoPS any money so demanded notwithstanding any
dispute or disputes raised by our constituents in any suit or proceeding pending before
any court or tribunal relating thereto our liability under the present being absolute and
unequivocal.
Notwithstanding anything contained hereinabove, our liability under this Performance
Guarantee is restricted to INR …… (in words and figures) and shall continue to exist,
subject to the terms and conditions contained herein, unless a written claim is lodged on
us on or before the aforesaid date of expiry of this guarantee.
We also agree that the KCoPS at its option shall be entitled to enforce this guarantee
against the Bank as a Principal debtor, in the first instance without proceeding against the
Contractor and the notwithstanding any security or other guarantee that KCoPs may have
in relation to the Contractor‟s liabilities.
We hereby confirm that we have the power/s to issue this Guarantee in your favour under
the Memorandum and Articles of Association/ Constitution of our bank and the
undersigned is/are the recipient of authority by express delegation of power/s and
has/have full power/s to execute this guarantee under the Power of Attorney issued by
the bank in your favour.
We further agree that the exercise of any of your rights against our constituent to enforce
or forbear to enforce or any other indulgence or facility, extended to our constituent to
carry out the contractual obligations as per the said Contract, would not release our
liability under this guarantee and that your right against us shall remain in full force and
effect, notwithstanding any arrangement that may be entered into between you and our
constituent, during the entire currency of this guarantee.
Karnataka State Police RFP for Selection of State System Integrator Volume-II 66
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Notwithstanding anything contained herein:
We further agree that the guarantee herein contained shall remain in full force and effect
during the period that would be taken for the performance of the said Contract and that it
shall continue to be enforceable till all the dues of the KCoPS under or by virtue of the
said Contract have been fully paid and its claims satisfied or discharged or till the
Contract has been fully and properly carried out by the our constituents and accordingly
discharges this guarantee. Unless a demand or claim under this guarantee is made on us
in writing on or before then we shall be discharged from all liability under this guarantee
thereafter.
We further agree with the KCoPS that the KCoPS shall have the fullest liberty without our
consent and without affecting in any manner our obligations hereunder to vary any of the
terms and conditions of the said agreement or to extend time of performance by our
Constituent from time to time or to postpone for any time or from time to time any of the
powers exercisable by the KCoPS against our Constituent and to forbear or enforce any
of the terms and conditions relating to the said agreement and we shall not be relieved
from our liability by reason or any such variation, or extension being granted to our
Constituent or for any forbearance, act or omission on the part of the KCoPS or any
indulgence by the KCoPS to our Constituents or by any such matter or thing whatsoever
which under the law relating to sureties would, but for this provision, have effect of so
relieving us.
Our liability under this Performance Bank Guarantee shall not exceed INR …. (In words
and figure);
This Performance Bank Guarantee shall be valid only up to the completion of six months
after expiry of the contract or any period extended due to delays in project go-live for the
Total Solution; and
We are liable to pay the guaranteed amount or part thereof under this Performance Bank
Guarantee only and only if we receive a written claim or demand on or before …. (Date
i.e. completion of six months after expiry of contract or any period extended due to delays
in project go-live for the proposed Project in Design, Development, Implementation and
Maintenance of the Police IT CCTNS solution for KCoPS).
Any payment made hereunder shall be free and clear of and without deduction for or on
account of taxes, levies, imports, charges, duties, fees, deductions or withholding of any
nature imposts.
This Performance Bank Guarantee must be returned to the bank upon its expiry. If the
bank does not receive the Performance Bank Guarantee within the above-mentioned
period, subject to the terms and conditions contained herein, it shall be deemed to be
automatically cancelled.
This guarantee shall be governed by and construed in accordance with the Indian Laws
and we hereby submit to the exclusive jurisdiction of courts of Justice in India for the
purpose of any suit or action or other proceedings arising out of this guarantee or the
subject matter hereof brought by you may not be enforced in or by such count.
We lastly undertake not to revoke this guarantee during its currency except with the
previous consent of the KCoPS in writing.
Karnataka State Police RFP for Selection of State System Integrator Volume-II 67
E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011
Dated ……………………. this ……….. day …………. 2010.
Yours faithfully,
For and on behalf of the …………… Bank,
(Signature)
Designation
(Address of the Bank)
Note:
This guarantee will attract stamp duty as a security bond. A duly certified copy of the
requisite authority conferred on the official/s to execute the guarantee on behalf of the
bank should be annexed to this guarantee for verification and retention thereof as
documentary evidence
Annexure J: Tools & Technologies Proposed for the Project
Project Management
Tool Name Version Make Purpose
…add here
System Designing & Architecting
Tool Name Version Make Purpose
…add here
Documentation
Tool Name Version Make Purpose
…add here
Software Development
Tool Name Version Make Purpose
…add here
Testing & Quality Assurance
Tool Name Version Make Purpose
…add here
Karnataka State Police RFP for Selection of State System Integrator Volume-II 68
E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011
Version Control & Patch Management
Tool Name Version Make Purpose
…add here
Service Helpdesk
Tool Name Version Make Purpose
…add here
Asset & Inventory Management
Tool Name Version Make Purpose
…add here
Change Control
Tool Name Version Make Purpose
…add here
Backup & Restoration
Tool Name Version Make Purpose
…add here
Clustering
Tool Name Version Make Purpose
…add here
Management & Monitoring Tools (EMS & SLA Monitoring Systems)
Tool Name Version Make Purpose
…add here
Security
Tool Name Version Make Purpose
…add here
Karnataka State Police RFP for Selection of State System Integrator Volume-II 69
E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011
Annexure -K Other Formats
Bidder shall separately submit these undertakings and declaration.
Non – Disclosure Agreement (NDA)
[Company Letterhead]
This AGREEMENT (hereinafter called the “Agreement”) is made on the [day] day of the month of
[month], [year], between, KSP/ KCoPS., _________, on the one hand, (hereinafter called the
“Purchaser”) and, on the other hand, [Name of the bidder] (hereinafter called the “Bidder”) having
its registered office at [Address]
WHEREAS
The “Purchaser” has issued a public notice inviting various organizations to propose for hiring
services of an organization for provision of services under the CCTNS Project (hereinafter called
the “Project”) of the Purchaser;
The Bidder, having represented to the “Purchaser” that it is interested to bid for the proposed
Project,
The Purchaser and the Bidder agree as follows:
1. In connection with the “Project”, the Purchaser agrees to provide to the Bidder a Detailed
Document on the Project vide the Request for Proposal contained in three volumes. The
Request for Proposal contains details and information of the Purchaser operations that are
considered confidential.
2. The Bidder to whom this Information (Request for Proposal) is disclosed shall:
a. Hold such Information in confidence with the same degree of care with which the
Bidder protects its own confidential and proprietary information;
b. Restrict disclosure of the Information solely to its employees, agents and contractors
with a need to know such Information and advice those persons of their obligations
hereunder with respect to such Information;
c. Use the Information only as needed for the purpose of bidding for the Project;
d. Except for the purpose of bidding for the Project, not copy or otherwise duplicate
such Information or knowingly allow anyone else to copy or otherwise duplicate such
Information; and
e. Undertake to document the number of copies it makes
f. On completion of the bidding process and in case unsuccessful, promptly return to
the Purchaser, all Information in a tangible form or certify to the Purchaser that it has
destroyed such Information.
The Bidder shall have no obligation to preserve the confidential or proprietary nature of any
Information which:
Karnataka State Police RFP for Selection of State System Integrator Volume-II 70
E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011
3.
a. Was previously known to the Bidder free of any obligation to keep it confidential at
the time of its disclosure as evidenced by the Bidder‟s written records prepared prior
to such disclosure; or
b. Is or becomes publicly known through no wrongful act of the Bidder; or
c. Is independently developed by an employee, agent or contractor of the Bidder not
associated with the Project and who did not have any direct or indirect access to the
Information.
4. The Agreement shall apply to all Information relating to the Project disclosed by the
Purchaser to the Bidder under this Agreement.
5. The Purchaser will have the right to obtain an immediate injunction enjoining any breach of
this Agreement, as well as the right to pursue any and all other rights and remedies available
at law or in equity for such a breach.
6. Nothing contained in this Agreement shall be construed as granting or conferring rights of
license or otherwise, to the bidder, in any of the Information. Notwithstanding the disclosure
of any Information by the Purchaser to the Bidder, the Purchaser shall retain title and all
intellectual property and proprietary rights in the Information. No license under any
trademark, patent or copyright, or application for same that are now or thereafter may be
obtained by such party is either granted or implied by the conveying of Information. The
Bidder shall not alter or obliterate any trademark, trademark notice, copyright notice,
confidentiality notice or any notice of any other proprietary right of the Purchaser on any copy
of the Information, and shall reproduce any such mark or notice on all copies of such
Information.
7. This Agreement shall be effective from the date the last signature is affixed to this Agreement
and shall continue in perpetuity.
8. Upon written demand of the Purchaser, the Bidder shall (i) cease using the Information, (ii)
return the Information and all copies, notes or extracts thereof to the Purchaser forthwith after
receipt of notice, and (iii) upon request of the Purchaser, certify in writing that the Bidder has
complied with the obligations set forth in this paragraph.
9. This Agreement constitutes the entire agreement between the parties relating to the matters
discussed herein and supersedes any and all prior oral discussions and/or written
correspondence or agreements between the parties. This Agreement may be amended or
modified only with the mutual written consent of the parties. Neither this Agreement nor any
right granted hereunder shall be assignable or otherwise transferable.
Karnataka State Police RFP for Selection of State System Integrator Volume-II 71
E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011
10. CONFIDENTIAL INFORMATION IS PROVIDED “AS IS” WITH ALL FAULTS. IN NO EVENT SHALL
THE PURCHASER BE LIABLE FOR THE ACCURACY OR COMPLETENESS OF THE
CONFIDENTIAL INFORMATION.
11. This Agreement shall benefit and be binding upon the Purchaser and the Bidder and their
respective subsidiaries, affiliate, successors and assigns.
12. This Agreement shall be governed by and construed in accordance with the Indian laws.
For and on behalf of the Bidder
____(Signature)______
(Name of the Authorized Signatory)
Date
Address
Location:
Format for submission of Queries for Clarifiation
Bidders requiring specific points of clarification may communicate with KCoPS or its constituted
committees or representatives during the specified period using the following format:
<<Name & Address>>
BIDDER’S REQUEST FOR CLARIFICATION
Name of Organization
submitting request
Name & position of person
submitting request
Full formal address of the
organization including phone,
fax and email points of
contact
Tel:
Fax:
Email:
Karnataka State Police RFP for Selection of State System Integrator Volume-II 72
E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011
S.
No
Bidding Document
Reference(s) (section
number/ page)
Content of RFP requiring
Clarification
Points of clarification
required
Bid Cover Letter
[Cover Letter]
[Date]
To,
<<Address to be added>>
Dear Sir,
Ref: RFP for Implementation of Police IT in KSP/ KCoPS
Having examined the RFP, the receipt of which is hereby duly acknowledged, we, the
undersigned, offer to provide the professional services as required and outlined in the RFP for the
Police IT Project.
We attach hereto the technical response as required by the RFP, which constitutes our proposal.
We confirm that the information contained in this response or any part thereof, including its
exhibits, and other documents and instruments delivered or to be delivered to KCoPS or its
constituted committees or representatives is true, accurate, verifiable and complete. This
response includes all information necessary to ensure that the statements therein do not in whole
or in part mislead the department in its short-listing process.
We fully understand and agree to comply that on verification, if any of the information provided
here is found to be misleading the short listing process, we are liable to be dismissed from the
selection process or termination of the contract during the project, if selected to do so.
We agree for unconditional acceptance of all the terms and conditions set out in the RFP
document and also agree to abide by this tender response for a period of <<SIX MONTHS>>
from the date fixed for bid opening.
We hereby declare that in case the contract is awarded to us, we shall submit the contract
performance guarantee bond in the form prescribed in the Annexure 6.10 of this RFP.
We agree that you are not bound to accept any tender response you may receive. We also agree
that you reserve the right in absolute sense to reject all or any of the products/ services specified
in the tender response.
Karnataka State Police RFP for Selection of State System Integrator Volume-II 73
E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011
It is hereby confirmed that I/We are entitled to act on behalf of our company/ corporation/ firm/
organization and empowered to sign this document as well as such other documents, which may
be required in this connection.
Dated this Day of 2010
(Signature) (In the capacity of)
(Name)
Duly authorized to sign the Tender Response for and on behalf of:
(Name and Address of Company) Seal/Stamp of bidder
Witness Signature:
Witness Name:
Witness Address:
CERTIFICATE AS TO AUTHORISED SIGNATORIES
I,,……………………………, the Company Secretary of …….…………………, certify that
……………………………………………………………… who signed the above Bid is authorized to
do so and bind the company by authority of its board/ governing body.
Date:
Signature:
(Company Seal) (Name)
Karnataka State Police RFP for Selection of State System Integrator Volume-II 74
E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011
Undertaking on Patent Rights
(Company letterhead)
[Date]
To
<<Address to be added>>
Sub: Undertaking on Patent Rights
Sir,
1. I/We as System Integrator (SI) do hereby undertake that none of the deliverables being
provided by us is infringing on any patent or intellectual and industrial property rights as per the
applicable laws of relevant jurisdictions having requisite competence.
2. I/We also confirm that there shall be no infringement of any patent or intellectual and
industrial property rights as per the applicable laws of relevant jurisdictions having requisite
competence, in respect of the equipments, systems or any part thereof to be supplied by us. We
shall indemnify KCoPS or its constituted committees or representatives against all
cost/claims/legal claims/liabilities arising from third party claim in this regard at any time on
account of the infringement or unauthorized use of patent or intellectual and industrial property
rights of any such parties, whether such claims arise in respect of manufacture or use. Without
prejudice to the aforesaid indemnity, the SI shall be responsible for the completion of the supplies
including spares and uninterrupted use of the equipment and/or system or any part thereof to
KCoPS or its constituted committees or representatives and persons authorized by KSP/ KCoPS,
irrespective of the fact of claims of infringement of any or all the rights mentioned above.
3. If it is found that it does infringe on patent rights, I/We absolve KCoPS or its constituted
committees or representatives of any legal action.
Yours faithfully,
Authorized Signatory
Designation
Karnataka State Police RFP for Selection of State System Integrator Volume-II 75
E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011
Undertaking on Conflict of Interest
(Company letterhead)
[Date]
To
<<Address to be added>>
Sub: Undertaking on Conflict of Interest
Sir,
I/We as System Integrator (SI) do hereby undertake that there is, absence of, actual or potential
conflict of interest on the part of the SI or any prospective subcontractor due to prior, current, or
proposed contracts, engagements, or affiliations with KSP/ KCoPS.
I/We also confirm that there are no potential elements (time frame for service delivery, resource,
financial or other) that would adversely impact the ability of the SI to complete the requirements
as given in the RFP.
We undertake and agree to indemnify and hold KCoPS or its constituted committees or
representatives harmless against all claims, losses, damages, costs, expenses, proceeding fees
of legal advisors (on a reimbursement basis) and fees of other professionals incurred (in the case
of legal fees & fees of professionals, reasonably) by KCoPS or its constituted committees or
representatives and/or its representatives, if any such conflict arises later.
Yours faithfully,
Authorised Signatory
Designation
Karnataka State Police RFP for Selection of State System Integrator Volume-II 76
E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011
Non-Malicious Code Certificate
(Company letterhead)
[Date]
To
<<Address to be added>>
Sub: Non-Malicious Code Certificate
Sir,
1. I/We hereby certify that the software being offered / developed as part of the contract
does not and will not contain any kind of malicious code that would activate procedures to:
(a) Inhibit the desired and the designed function of the equipment / solution.
(b) Cause damage to the user or his equipment / solution during the operational
exploitation of the equipment / solution.
(c) Tap information regarding network, network users and information stored on the
network that is classified and / or relating to National Security, thereby contravening Official
Secrets Act 1923.
2. There are / will be no Trojans, Viruses, Worms, Spy wares or any malicious software on
the system and in the software offered or software that will be developed.
3. Without prejudice to any other rights and remedies available to KSP/ KCoPS, we are
liable under Information Technology Act, 2000 and Indian Penal Code 1860 in case of physical
damage, loss of information and those relating to copyright and Intellectual Property rights (IPRs),
caused due to activation of any such malicious code in offered / developed software.
Yours faithfully,
Authorised Signatory
Designation
Karnataka State Police RFP for Selection of State System Integrator Volume-II 77
E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011
Undertaking On Pricing of Items of Technical Response
(Company letterhead)
[Date]
To
<<Address to be added>>
Sub: Undertaking on Clarifications sent to KSP/ KCoPS,
Sir,
I/We do hereby undertake that Commercial Proposal submitted by us is inclusive of all the items
in the technical proposal and is inclusive of all the clarifications provided/may be provided by us
on the technical proposal during the evaluation of the technical offer. We understand and agree
that our Commercial Proposal is firm and final and that any clarifications sought by you and
provided by us would not have any impact on the Commercial Proposal submitted by us.
Yours faithfully,
Authorized Signatory
Designation
Karnataka State Police RFP for Selection of State System Integrator Volume-II 78
E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011
Undertaking on Offline Functionality
(Company letterhead)
[Date]
To
<<Address to be added>>
Sub: Undertaking on Offline Functionality
Sir,
1. I/We as System Integrator do hereby undertake to design and develop all the offline
functionality required by KCoPS or its constituted committees or representatives for the Police IT
system.
2. We acknowledge that the offline functionality requirement stated in Volume – I of the RFP
is indicative and that the complete range of required offline functionality will be identified and
clarified during the systems study phase of the CCTNS project. We further confirm that we
undertake to design and develop the offline functionality identified during the systems study
phase as required by KCoPS or its constituted committees or representatives to be part of
CCTNS Project.
Yours faithfully,
Authorized Signatory
Designation
Karnataka State Police RFP for Selection of State System Integrator Volume-II 79
E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011
Undertaking on Provision for Required Storage Capacity
(Company letterhead)
[Date]
To
<<Address to be added>>
Sub: Undertaking on Provision for Required Storage Capacity
Sir,
1. I/We as System Integrator do hereby undertake that the proposed storage at the
Data Center meets the minimum RFP requirements in terms of a minimum usable
capacity on the day of commissioning the infrastructure. The same will be applicable
to the Disaster Recovery Site also.
2. I/We as System Integrator do hereby undertake that the proposed storage at the
Data Center and Disaster Recovery Site as per our sizing will be sufficient to meet
the RFP requirements in terms of storing the case information for all police stations
with the historical data of 10 years and future data of 5 years.
Yours faithfully,
Authorized Signatory
Designation
Karnataka State Police RFP for Selection of State System Integrator Volume-II 80
E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011
Undertaking on Compliance and Sizing of Infrastructure
(Company letterhead)
[Date]
To
<<Address to be added>>
Sub: Undertaking on Compliance and Sizing of Infrastructure
Sir,
1. I/We as System Integrator do hereby undertake that we have proposed and sized the
hardware and all software (including licenses) based on information provided by
KSP/ KCoPS in it‟s RFP document and in accordance with the Service Level
requirements and minimum specifications provided for Software licenses, Servers,
SAN Storage, SAN Switch, Tape Library, Enterprise Management System, Anti Virus,
Backup Software and assure KSP/ KCoPS that the sizing is for all the functionality
envisaged in the RFP document.
2. Any augmentation of the proposed solution or sizing of any of the proposed solutions
(software, hardware,…) in order to meet the minimum tender requirements and/or the
requisite Service Level requirements given by KSP/ KCoPS will be carried out at no
additional cost to KSP/ KCoPS.
Yours faithfully,
Authorized Signatory
Designation
Karnataka State Police RFP for Selection of State System Integrator Volume-II 81
E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011
Undertaking on Provision of Support for Software
(Company letterhead)
[Date]
To
<<Address to be added>>
Sub: Undertaking on Provision of Support for Software
Sir,
1. I/We as System Integrator do hereby undertake the provision for ATS/Warranty support
(Services as defined in RFP Volume I (Scope Services) of RFP) by OEM/OSV/IV for all the
primary components (Web Server, Application Server, Database and Operating System) of the
Core Application Software for both State and Centre during the duration of the contract period.
2. We also undertake to provide the support needed for any 3rd
party products proposed as
part of Application Software during the duration of the contract period.
Yours faithfully,
Authorized Signatory
Designation
Karnataka State Police RFP for Selection of State System Integrator Volume-II 82
E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011
Undertaking on Service Level Compliance
(Company letterhead)
[Date]
To
<<Address to be added>>
Sub: Undertaking on Service Level Compliance
Sir,
1. I/We as System Integrator do hereby undertake that we shall monitor, maintain, and
comply with the service levels stated in the Addendum to the RFP to provide quality
service to KSP/ KCoPS.
2. However, if the proposed number of resources is found to be not sufficient in meeting
the tender and/or the Service Level requirements given by KSP/ KCoPS., then we will
augment the team without any additional cost to KSP/ KCoPS.
Yours faithfully,
Authorized Signatory
Designation
Karnataka State Police RFP for Selection of State System Integrator Volume-II 83
E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011
Undertaking on Deliverables
(Company letterhead)
[Date]
To
<<Address to be added>>
Sub: Undertaking on Deliverables
Sir,
1. I/We as System Integrator do hereby undertake the adherence of <<>> Certification or
above standards to the processes, deliverables/artefacts to be submitted to KSP/ KCoPS
proposed as part of the CCTNS Software for both State and Centre.
2. We also recognize and undertake that the Deliverables/artefacts shall be presented and
explained to KCoPS or its constituted committees or representatives and other key stakeholders
(identified by KSP/ KCoPS), and also take the responsibility to provided clarifications as
requested by KSP/ KCoPS.
3. We also understand that the acceptance, approval and sign-off of the deliverables by
KCoPS or its constituted committees or representatives will be done on the advice of <<Core
Group and/or the CTT and/or the SPMU>>. We understand that while all efforts shall be made to
accept and convey the acceptance of each deliverable in accordance with the project schedule,
no deliverable will be considered accepted until a specific written communication to that effect is
made by KSP/ KCoPS..
Yours faithfully,
Authorized Signatory
Designation
Karnataka State Police RFP for Selection of State System Integrator Volume-II 84
E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011
Undertaking on Training the Users
(Company letterhead)
[Date]
To
<<Address to be added>>
Sub: Undertaking on Training the Users
Sir,
1. I/We hereby undertake to train users (to be identified by KSP/ KCoPS) as per KSP/
KCoPS‟s requirements stated in the Request for Proposal (RFP). We further undertake that:
i. We shall carry out a comprehensive training needs analysis and accordingly
design the training program
ii. Our training program would include, at the minimum, classroom training followed
by supervised work sessions
iii. We shall prepare all necessary training materials and deliver the training
Yours faithfully,
Authorized Signatory
Designation
Karnataka State Police RFP for Selection of State System Integrator Volume-II 85
E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011
Undertaking on Support to Certification
(Company letterhead)
[Date]
To
<<Address to be added>>
Sub: Undertaking on Support to Certification
Sir,
1. I/We understand that application (including the application and the associated IT
systems) have to be certified by a 3rd
party agency (to be identified by KSP/ KCoPS) before the
system is commissioned.
2. I/We understand that while the certification expenses will be borne by KSP/ KCoPS, the
responsibility to ensure successful certification lies with the System Integrator.
3. I/We hereby undertake that we shall do all that is required of the System Integrator to
ensure that system will meet all the conditions required for successful certification.
Yours faithfully,
Authorized Signatory
Designation
Karnataka State Police RFP for Selection of State System Integrator Volume-II 86
E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011
Undertaking on Exit Management and Transition
(Company letterhead)
[Date]
To
<<Address to be added>>
Sub: Undertaking on Exit Management and Transition
Sir,
1. I/We hereby undertake that at the time of completion of the engagement, we shall
successfully carry out the exit management and transition (to KSP/ KCoPS or to an agency
identified by KSP/ KCoPS) to KSP/ KCoPS‟s satisfaction.
2. I/We further undertake to complete the following as part of the Exit Management and
Transition:
i. Capacity Building at KSP/ KCoPS
a. We undertake to design team/organization structure at KCoPS or its
constituted committees or representatives to manage the system
b. We undertake to carry out an analysis of the skill set requirement at KCoPS
or its constituted committees or representatives to manage system and carry
out the training & knowledge transfer required at KSP/ KCoPS to manage
system
ii. Transition of project artefacts and assets
a. We undertake to complete the updating of all project documents and other
artefacts and handover the same to KSP/ KCoPS before transition
b. We undertake to design Standard Operating Procedures to manage system
(including application and IT systems), document the same and train KCoPS
or its constituted committees or representatives personnel on the same.
3. I/We also understand that the Exit Management and Transition will be considered
complete on the basis of approval from KSP/ KCoPS.
Yours faithfully,
Authorized Signatory
Designation
Karnataka State Police RFP for Selection of State System Integrator Volume-II 87
E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011
Undertaking on Continuous Improvement
(Company letterhead)
[Date]
To
<<Address to be added>>
Sub: Undertaking on Continuous Improvement
Sir,
1. I/We understand that Continuous improvement of application is highly critical for KCoPS
or its constituted committees or representatives and that the System Integrator is expected to be
the prime driver of continuous improvement during the application management phase.
2. I/We also understand that the improvements proposed as part of this Continuous
Improvement initiative will not be the usual run-of-the-mill enhancements, but will be significant
changes that result in a quantum leap in meeting user needs and improving the outcomes in
policing.
3. I/We further understand that whether a proposed change forms part of Continuous
Improvement or is a minor change that will have to be incorporated into the application as part of
the Application Management Services will be determined by the <<Empowered Committee>>.
Yours faithfully,
Authorized Signatory
Designation
Karnataka State Police RFP for Selection of State System Integrator Volume-II 88
E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011
Undertaking on Personnel
(Company letterhead)
[Date]
To
<<Address to be added>>
Sub: Undertaking on Personnel
Sir,
1. I/We as System Integrator do hereby undertake that those persons whose profiles were
part of the basis for evaluation of the bids and have been identified as “Key Personnel” of
the proposed teamshall be deployed during the Project as per our bid submitted in
response to the RFP.
2. We undertake that any of the identified “Key Personnel” shall not be removed or replaced
without the prior written consent of KSP/ KCoPS.
3. Under exceptional circumstances, if the Key Personnel are to be replaced or removed,
we shall put forward the profiles of personnel being proposed as replacements, which will
be either equivalent or better than the ones being replaced. However, whether these
profiles are better or equivalent to the ones being replaced will be decided by KSP/
KCoPS. KSP/ KCoPS will have the right to accept or reject these substitute profiles.
4. We also undertake to staff the Project with competent team members in case any of the
proposed team members leave the Project either due to voluntary severance or
disciplinary actions against them.
5. We acknowledge that KSP/ KCoPS has the right to seek the replacement of any member
of the Project team being deployed by us, based on the assessment of KSP/ KCoPS that
the person in question is incompetent to carry out the tasks expected of him/her or found
that person does not really possess the skills /experience/qualifications as projected in
his/her profile or on the ground of security concerns or breach of ethics.
6. In case we assign or reassign any of the team members, we shall be responsible, at our
expense, for transferring all appropriate knowledge from personnel being replaced to
their replacements within a reasonable time.
Yours faithfully,
Authorized Signatory
Designation
Karnataka State Police RFP for Selection of State System Integrator Volume-II 89
E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011
Undertaking on Provision of Work Environment at the KSP/ KCoPS
(Company letterhead)
[Date]
To
<<Address to be added>>
Sub: Undertaking on Provision of Work Environment at premises of KSP/ KCoPS
Sir,
1. I/We as System Integrator do hereby understand that the onsite team of Software
Development Agency operating out of KCoPS or its constituted committees or
representatives premises will be provided only with seating space. Any other
requirements such as desktops, software will be System Integrator‟s responsibility.
Yours faithfully,
Authorized Signatory
Designation
Karnataka State Police RFP for Selection of State System Integrator Volume-II 90
E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011
Undertaking on Changes to the Contract Clauses
(Company letterhead)
[Date]
To
<<Address to be added>>
Sub: Undertaking on Changes to Contract Clauses
Sir,
1. I/We as System Integrator do hereby acknowledge that we understand that the
request for changes to contract clauses and any other terms and conditions in the
RFP, submitted in our proposal as per the RFP are just suggestions for change.
2. We understand that it is neither guaranteed that these requests for changes will be
accepted in the final contract nor this process will be construed as any commitment
from KCoPS or its constituted committees or representatives to consider those
suggestions.
Yours faithfully,
Authorized Signatory
Designation
Crime & Criminal Tracking Network and Systems
(CCTNS)
E-Governance Mission Mode Project (MMP)
of MHA, GoI
Request For Proposal
for
State System Integrator
State Crime Record Bureau
Bangalore
Bangalore
Master Service Agreement
Volume-III
Karnataka State Police RFP for Selection of State System Integrator 1
E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011
Document History
Version Date of Submission Created by
First Version 05/07/2011 Karnataka State Police
Karnataka State Police RFP for Selection of State System Integrator 2
E-Governance Mission Mode Project: Crime & Criminals Tracking Network and Systems 2011
TABLE OF CONTENTS
S.No Description Page. No
1 Request for Proposal Datasheet 9
2 Master Services Agreement 10
2.1 Definitions and Interpretations 11
2.1.1 Interpretations 11
2.2 Measurements and Arithmetic Conventions 11
2.3 Ambiguities within Agreement 11
2.4 Priority of documents 12
2.5 Scope of the Project 12
2.6 Conditions Precedent & Effective Date 14
2.7 Obligations under the SLA 15
2.8 Representations and Warranties 17
2.9 Undertakings of the KCoPS or its Nominated Agencies 20
2.10 Obligations of the System Integrator 21
2.11 Approvals and Required Consents 21
2.12 Use of Assets by the System Integrator 22
2.13 Access to the KCoPS or its Nominated Agencies Locations 23
2.14 Management Phase 23
2.15 Finances 25
2.16 Termination 28
2.17 Indemnification 29
2.18 Force Majeure 31
2.19 Confidentiality 34
2.20 Audit, Access, and Reporting 35
2.21 Intellectual Property Rights 36
2.22 Miscellaneous 37
2.23 Dispute Resolution 43
2.24 Limitation on Liability 43
3 Schedules 44
3.1 Schedule – I (Definition) 44
3.2 Schedule-II: Change Control Schedule 49
3.3 Schedule – III: Exit Management Schedule 51
3.4 Schedule – IV: Audit, Access and Reporting 57
3.5 Schedule – V: Governance Schedule 60
3.6 Schedule-VI: Payment Schedule 62
4 Service level Agreement 65
4.1 Implementation Phase SLAs: 69
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4.2 Post Implementation Phase SLAs: 72
5 Annexure 87
5.1 Annexure-A: Format for Change Control Notice 87
5.2 Annexure-B: List of Services to be provided by the SI 89
5.3 Annexure-C: Minimum Required Deliverables and Associated Timelines 90
5.4 Annexure-D: Bill of Material 96
5.5 Annexure-E: Roles & Responsibilities of the Parties 97
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i. List of Abbreviations
Sl. No.
Abbreviations Expanded
1 ARF Accident Record Form 2 ASP Active Server Pages
3 ADGP Additional Director General of Police
4 ADSP Additional Superintendent of Police
5 Admin Administrative Module of Police IT Application
6 AR Armed Reserve
7 ASI Assistant Sub-Inspector of Police
8 AVLS Automated Vehicle Logging System
9 AFIS Automatic Fingerprint Identification System
10 Blackberry Blackberry mobile phone based application
11 BB Broadband network with at least 256 kbps connectivity
12 BPR Business Process Re-engineering
13 CB Capacity Building
14 CAS (Center) CAS to run at the Center (NCRB)
15 CAS (State) CAS to run at the State level
16 CAS CCTNS Core Application Software
17 CPU Central Processing Unit of a computer
18 CrPC Code of Criminal Procedure, 1973
19 CIPA Common Integrated Police Application
20 OS Computer Operating System
21 CCIS Crime and Criminal Information System
22 CCTNS Crime and Criminal Tracking and Network Systems
23 CB Crime Branch
24 CID Criminal Investigation Department
25 DMZ Demilitarized Zone
26 DCP Deputy Commissioner of Police
27 DIG Deputy Inspector General of Police
28 DSP Deputy Superintendent of Police
29 DG&IGP Director General and Inspector General of Police
30 DGP Director General of Police
31 DCRB District Crime Record Bureau
32 DIO District Information Officer
33 DMT District Mission Team
34 E-Beat Electronic Beat Management System
35 Police IT End-to-end ERP application being developed and deployed by Karnataka State Police 36 ERP Enterprise Resource Planning
37 FTP File Transfer Protocol
38 FIR First Information Report
39 FRO Foreigner's Registration
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40 FSL Forensic Science Laboratory
41 G-CARE GIS based Crime Analysis and Reporting Engine
42 GD General Diary
43 GIS Geographical Information System
44 GB Gigabyte
45 GoI Government of India
46 GoK Government of Karnataka
47 G2B Government to Business
48 G2C Government to Citizen
49 G2G Government to Government
50 HQ Head Quarters
51 HF High Frequency
52 IPC Indian Penal Code, 1860
53 ICT Information and Communication Technology
54 IT Act Information Technology Act, 2000
55 IGP Inspector General of Police
56 IVRS Integrated Voice Response System
57 IIS Internet Information Services, Microsoft
58 ISP Internet Service Provider
59 IO Investigating Officer
60 KSP Karnataka State Police
61 kbps Kilobits per second
62 KBPS Kilo bytes per second
63 KSP DC KSP Data Center
64 KSPWAN KSP Wide Area Network
65 L&O Law and Order Module of Police IT
66 L2 Level Two (usually referring to L2 Switch in networks)
67 LAN Local Area Network
68 MIS Management Information System
69 MB Megabyte
70 MS Microsoft Corporation
71 .NET Microsoft's application development framework
72 MHA Ministry of Home Affairs
73 MMP Mission Mode Project
74 MT Motor Transport
75 MVVC Motor Vehicle Verification Counter
76 MFD Multi-Functional Device
77 MPLS Multi-Protocol Level Switching
78 NCRB National Crime Record Bureau
79 NeGP National e-Governance Plan
80 NHRC National Human Rights Commission
81 NIC National Informatics Centre
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82 NOC No Objection Certificate
83 NCR Non Cognizance Report
84 PCW Police Computer Wing, Karnataka
85 PC Police Constable
86 PD Police Department
87 PI Police Inspector
88 PS Police Station
89 PSI Police Sub-Inspector
90 PTC Police Training College
91 PTS Police Training School
92 PIM Project Implementation & Monitoring Report
93 PMU Project Management Unit
94 RAM Random Access Memory
95 RTO Regional Transport Office
96 RTI Right to Information Act
97 SLA Service Level Agreement
98 SDD Software Design Document
99 SB Special Branch
100 SCRB State Crime Record Bureau
101 SDA State Designated Agency
102 SIO State Information Officer
103 SMT State Mission Team
104 SPMC State Programme Management Consultant
105 SPMU State Project Monitoring Unit
106 SWAN State Wide Area Network
107 SHO Station House Officer
108 SQL Structured Query Language
109 SI Sub Inspector
110 SDM Sub-Divisional Magistrate
111 SDPO Sub-Divisional Police Office
112 SP Superintendent of Police
113 SI System Integrator
114 SRS System Requirements Specification
115 TB Tera Byte
116 UI Under Investigation
117 UT Union Territory
118 VHF Very High Frequency
119 VPN Virtual Private Network
120 VPNoBB VPN over Broadband
121 WAN Wide Area Network
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ii. Glossary of Terms
The definitions of various terms that have been used in this Agreement are as follows:
“Request for Proposal (RFP)” means all three Volumes and its
annexure and any other documents provided along with this RFP or issued during
the course of the selection of bidder, seeking a set of solution(s), services(s),
materials and/or any combination of them.
“Contract / Agreement / Contract Agreement/ Master Service
Agreement” means the Agreement to be signed between the successful bidder
and KCoPS, including all attachments, appendices, all documents incorporated by
reference thereto together with any subsequent modifications, the RFP, the bid
offer, the acceptance and all related correspondences, clarifications, presentations.
“Bidder” means any firm offering the solution(s), service(s) and /or materials as
required in the RFP. The word Bidder when used in the pre-award period shall be
synonymous with parties bidding against this RFP, and when used after award of the
Contract shall mean the successful party with whom KCoPS signs the agreement for
rendering of services for implementation of this project.
“Proposal/Bid” means the Pre-Qualification, Technical and Commercial bids
submitted for this project against this RFP.
“Requirements” shall mean and include all the reports prepared by KCoPS &
SPMC, schedules, details, description, statements of technical data, performance
characteristics and standards (Indian & International) as applicable and specified in
the RFP.
“Successful Implementation/Go-Live” will mean:
a) Successful deployment, commissioning, and UAT of the POLICE IT ERP and advanced applications mentioned in Volume-I of the RFP implemented during the phase.
b) Site Preparation including furniture, creation of LAN, electrical works, etc. during that phase after verification and approval by KCoPS or its constituted committees or representatives.
c) Successful Data digitization / Data migration after verification and approval by KCoPS or its constituted committees or representatives.
d) Training and Certification of all the trainees trained on the POLICE IT ERP and advanced applications.
e) Procurement, deployment, and commissioning of the hardware at Data Centre,
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DR Centre and other locations required to support the functioning of POLICE IT ERP and advanced applications.
f) Procurement, deployment and commissioning of the networking equipments and provisioning of desired connectivity required to support the functioning of POLICE IT ERP and advanced applications.
g) Achievement of the Service Levels as expected during the project. h) Integration/Migration of existing applications/data. i) Integration of applications with external agencies. j) Acceptance / Sign off from KCoPS or its constituted committees or
representatives.
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1. Request for Proposal Data sheet
This tender document is being released through the e-procurement Portal of Government of
Karnataka. Interested bidders are requested to register at the portal:-
https://www.eproc.karnataka.gov.in /eprocurement /regn/supplier_registration_terms.seam to
submit their bids.
S. No Information Details
1. RFP reference No and Date No: CCTNS/3/CEO/KCoPS/2011-12
2. Non Refundable Tender Processing Fee As mentioned in e-Procurement portal
3. EMD Rs. 57 Lakhs. (Rupees Sixty Lakhs only)
4. Last date for submission of written queries for
clarifications and date of pre-proposal
conference
Please refer to tender information in
the e-procurement portal.
5. Release of response to clarifications TBD
6. Last date (deadline) for receipt of proposals in
response to RFP notice
Please refer to tender information in
the e-procurement portal.
7. Place, Time and Date of opening of Technical
proposals received in response to the RFP notice
Please refer to tender information in
the e-procurement portal.
8. Place, Time and Date of opening of Financial
proposals received in response to the RFP notice
TBD
9. Contact Person for queries IGP, PCW,
Contact no. 080-22353871
10. Addressee and all further communications: Police Computer Wing,
MS Building, Gate 1, 7th Floor,
Bangalore - 01
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2. Master Services Agreement
THIS AGREEMENT is made on this the < > day of < > 2011 at < >, India.
BETWEEN
The Chief Executive Officer, KCoPS, Karnataka State Police O/o The IGP,PCW Police Computer Wing, MS Building, Gate 1, 7th Floor, Bangalore - 01 India (hereinafter referred to as ”KCoPS” which expression shall, unless excluded by or repugnant to the context, include his successor in office and assignees and delegates) on the one part,
AND
< >, a Company registered under the Companies Act, 1956, having its registered office at < _> acting through < >, authorized through Power of Attorney dated < > to sign the document (hereinafter referred to as “System Integrator/ SI” which expression shall, unless excluded by or repugnant to the context, include his successors/ administrators/ assignees) on the second part.
Each of the parties mentioned above are collectively referred to as the “Parties‟ and
individually as a “Party‟.
WHEREAS:
1. KCoPS is desirous to implement the Mission Mode Project Crime & Criminal Tracking
Network and Systems, an initiative of National Crime Record Bureau under Ministry
of Home Affairs in Karnataka Police for creating a comprehensive and integrated
system for enhancing the efficiency and effectiveness of policing at all levels and
especially at the Police Station level through adoption of principles of e-Governance.
2. In furtherance of the same, KCoPS undertook the selection of a suitable System
Integrator through a competitive bidding process for implementing the Project and in
this behalf issued Request for Proposal (RFP) vide reference no. <_________>
dated < >.
3. The successful bidder has been selected as the System Integrator on the basis of Bid
Details set out as Annexure-D of this Agreement, to undertake the Project of the
development and implementation of the solution, its roll out and sustained
operations.
NOW THEREFORE, in consideration of the mutual covenants, promises, assurances,
representations, and provisions set forth herein, the Parties hereto agree as follows:
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2.1 Definitions and Interpretations
2.1.1 Interpretation
In this Agreement, unless otherwise specified:
a) References to Clauses, Sub-Clauses, Paragraphs, Schedules and Annexure are to
clauses, sub clauses, paragraphs, schedules and annexure to this Agreement;
b) Use of any gender includes the other genders;
c) References to a „’company’ shall be construed so as to include any company, corporation or other body corporate, wherever and however incorporated or established;
d) References to a “person’ shall be construed so as to include any individual,
firm, company, government, state or agency of a state, local or municipal authority or government body or any joint venture, association or partnership (whether or not having separate legal personality);
e) A reference to any statute or statutory provision shall be construed as a reference to the same as it may have been, or may from time to time be, amended, modified or reenacted;
f) Any reference to a ‘day’ shall mean a period of 24 hours running from midnight to midnight;
g) h) References to times are to Indian Standard Time; i) j) System integrator (SI) has been used for the same entity i.e. bidder selected for the
project.
2.2 Measurements and Arithmetic Conventions
All measurements and calculations shall be in the metric system and calculations done to
2 (two) decimal places, with the third digit of 5 (five) or above being rounded up and
below 5 (five) being rounded down except in money calculations where such amounts
shall be rounded off to the nearest INR.
2.3 Ambiguities within Agreement
In case of ambiguities or discrepancies within this Agreement, the following principles
shall apply:
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As between two Clauses of this Agreement, the provisions of a specific Clause relevant to
the issue under consideration shall prevail over those in a general Clause;
As between the provisions of this Agreement and the Schedules, the Agreement shall
prevail, save and except as expressly provided otherwise in the Agreement or the
Schedules; and
As between any value written in numerals and that in words, the value in words shall
prevail.
2.4 Priority of documents
This Agreement, including its Schedules, represents the entire agreement between the
Parties as noted in this Clause. If in the event of a dispute as to the interpretation or
meaning of this Agreement it should be necessary for the Parties to refer to documents
forming part of the bidding process leading to this Agreement, then such documents shall
be relied upon and interpreted in the following descending order of priority:
a) This Agreement along with the SLA agreement, NDA agreement, Schedules and
Annexure;
b) Request for Proposal and Addendum/ Corrigendum to the Request for Proposal (if
any).
For the avoidance of doubt, it is expressly clarified that in the event of a conflict between
this Agreement, Annexure/ Schedules or the contents of the RFP, the terms of this
Agreement shall prevail over the Annexure/ Schedules and Annexure/ Schedules shall
prevail over the contents and specifications of the RFP.
2.5 Scope of the Project
The System Integrator shall be required to follow the scope of work as defined in the
Volume-I of the RFP document. In addition to the scope of work, SI will also be required
to adhere to the project timelines and submit the required deliverables as defined in the
Volume-I of the RFP.
a. Terms & Duration of the Project
The KCoPS intends to grant to the System Integrator the right to undertake and implement the Project on the terms and conditions set forth below:
i. Successful implementation / Go-Live of the project in Phases (as defined in RFP Volume-I) within the defined period from the date of signing of contract. The Successful implementation / Go-Live of a Phase will include:
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1. Successful deployment, commissioning, and UAT of the enhanced Police IT application;
2. Site preparation including furniture, creation of LAN, electrical works, etc. during that phase after verification and approval by KCoPS or its constituted committees or representatives;
3. Successful data digitization and data migration after verification and approval by KCoPS or its constituted committees or representatives;
4. Training and certification of all trainees, trained on the Police IT and advanced
applications;
5. Procurement, deployment, and commissioning of the hardware at Data Center, DR Centre and other locations required to support the functioning of Police IT and advanced applications;
6. Procurement, deployment and commissioning of the networking equipment and
provisioning of desired connectivity required to support the functioning of Police IT and advanced applications and/or up gradation of bandwidth requirement at the existing locations;
7. Achievement of the Service Levels as expected during the project;
8. Integration/Migration of existing application/data;
9. Acceptance / Sign off from KCoPS or its constituted committees or
representatives.
ii. Operations and Maintenance of the system for a period of five years from the Successful Implementation / Go-Live of the Complete enterprise e-COPS and other modules as per the requirement.
iii. Hence, the Overall “Term” for the Project will be at least 3 (Three) years from signing of agreement. Although the KCoPS at its own discretion may terminate the contract before the expiry of the 3 year period. In such circumstances the SI’s liabilities to the department will cease to exist. This clause will not hold good if such a termination is executed by KCoPS because of the failure of the SI to deliver services as per this RFP.
iv. The department at its own discretion may extend the contract by 2 more years under the same terms and conditions.
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This Agreement shall come into effect on < date > 2011 (hereinafter the
„Effective Date‟ ) and shall continue till operation and maintenance completion date which shall be the date of the completion of the operation and maintenance to the satisfaction of KCoPS or its nominated agencies.
2.6 Conditions Precedent & Effective Date
a. Provisions to take effect upon fulfillment of Conditions Precedent
Subject to express terms to the contrary, the rights and obligations under this Agreement
shall take effect only upon fulfillment of all the Conditions Precedent set out below.
However, KCoPS or its nominated agencies may at any time at its sole discretion waive
fully or partially any of the Conditions Precedent for the System Integrator.
b. Conditions Precedent of the System Integrator
The System Integrator shall be required to fulfill the Conditions Precedent in which is as follows: i. to provide a Performance Security/Guarantee and other guarantees/ payments as
and when required to the KCoPS or its nominated agencies; and
ii. to provide the KCoPS or its nominated agencies certified true copies of its
constitutional documents and board resolutions authorizing the execution, delivery
and performance of this Agreement by the System Integrator
For the avoidance of doubt, it is expressly clarified that the obligations of the Parties
except the financial obligations of KCoPS or its nominated agencies under this
Agreement shall commence from the fulfillment of the Conditions Precedent as set forth
above.
c. Extension of time for fulfillment of Conditions Precedent
i. The Parties may, by mutual agreement extend the time for fulfilling the Conditions
Precedent and the Term of this Agreement;
ii. For the avoidance of doubt, it is expressly clarified that any such extension of time
shall be subject to imposition of penalties on the System Integrator linked to the
delay in fulfilling the Conditions Precedent.
d. Non-fulfillment of the System Integrator’s Conditions Precedent
i. In the event that any of the Conditions Precedent of the System Integrator has not
been fulfilled within 15 days of signing of this Agreement and the same have not
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been waived fully or partially by KCoPS or its nominated agencies, this Agreement
shall cease to exist.
ii. In the event that the Agreement fails to come into effect on account of non-
fulfillment of the System Integrator’s Conditions Precedent, the KCoPS or its
nominated agencies shall not be liable in any manner whatsoever to the System
Integrator and the EMD/ Performance Guarantee given by the System Integrator
shall be forfeited.
iii. In the event that possession of any of the KCoPS or its nominated agencies facilities
has been delivered to the System Integrator prior to the fulfillment of the Conditions
Precedent, upon the termination of this Agreement such shall immediately revert to
KCoPS or its nominated agencies, free and clear from any encumbrances or claims.
2.7 Obligations under the SLA
The SLA shall be a separate contract in respect of this Agreement and shall be entered
into concurrently with this Agreement between KCoPS and System Integrator;
In relation to any future SLA entered into between the Parties; each of the Parties shall
observe and perform the obligations set out herein.
a. Change of Control
i. In the event of a change of control of the System Integrator during the
Term, the SI shall promptly notify KCoPS and/or its nominated agencies
of the same in the format set out as Annexure-A of this Agreement.
ii. In the event that the net worth of the surviving entity is less than that of
System Integrator prior to the change of control, the KCoPS or its
nominated agencies may within 30 days of becoming aware of such
change in control, require a replacement of existing Performance
Guarantee furnished by SI from a guarantor acceptable to the KCoPS or
its nominated agencies (which shall not be System Integrator or any of its
associated entities).
iii. If such a guarantee is not furnished within 30 days of the KCoPS or its
nominated agencies requiring the replacement, the KCoPS may exercise
its right to terminate the SLA and/ or this Agreement within a further 30
days by written notice, to become effective as specified in such notice.
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iii. Pursuant to termination, the effects of termination as set out in Clause
2.16 of this Agreement shall follow.
iv. For the avoidance of doubt, it is expressly clarified that the internal
reorganization of the System Integrator shall not be deemed an event of
a change of control for purposes of this Clause unless the surviving entity
is of less net worth than the predecessor entity.
b. Final Testing and Certification
The Project shall be governed by the mechanism of final acceptance testing and
certification to be put into place by the KCoPS, guided by the following principles:
i. KCoPS reserves the right to nominate a technically competent agency (“Final Testing and Certification Agency”) for conducting final acceptance testing and certification;
ii. Such Final Testing and Certification Agency will lay down a set of
guidelines following internationally accepted norms and standards for
testing and certification for all aspects of project development and
implementation covering software, hardware and networking including
the processes relating to the design of solution architecture, design of
systems and sub-systems, coding, testing, business process
description, documentation, version control, change management,
security, service oriented architecture, performance in relation to
compliance with SLA metrics, interoperability, scalability, availability and
compliance with all the technical and functional requirements of the RFP
and this Agreement;
iii. The Final Testing and Certification Agency will be involved with Project
from the development stage to ensure that the guidelines are being
followed and to avoid large scale modifications pursuant to testing done
after the application is fully developed;
iv. The Final Testing and Certification Agency may engage professional
organizations for conducting specific tests on the software, hardware,
networking, security and all other aspects;
v. The Final Testing and Certification Agency will establish appropriate
processes for notifying the System Integrator of any deviations from the
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norms, standards or guidelines at the earliest instance after taking
cognizance of the same to enable the System Integrator to take
corrective action;
vi. Such an involvement of and guidance by the Final Testing and
Certification Agency shall not, however, absolve the System Integrator of
the fundamental responsibility of designing, customizing/ developing,
installing, testing and commissioning the various components of the
Project to deliver the services in perfect conformity with this Agreement.
vii. The Parties shall ensure that the range of the Services under the SLA shall
not be varied, reduced, or increased except with the prior written
agreement between the KCoPS and System Integrator in accordance
with the Change Control Schedule set out in Schedule-II of this
Agreement. Save for the express terms of the Terms of Payment
Schedule set out as Schedule-VI of this Agreement, KCoPS or its
nominated agencies and its users may purchase any particular category
of Services that may become necessary as per the Change Control
Schedule set out in Schedule-II of this Agreement, without the need to go
for a separate procurement process.
2.8 Representations and Warranties
a. Representations and warranties of the System Integrator
The System Integrator represents and warrants to the KCoPS or its nominated agencies that:
i. it is duly organized and validly existing under the laws of India, and has full power and authority to execute and perform its obligations under this Agreement and other agreements and to carry out the transactions contemplated hereby;
ii. it is a competent provider of a variety of information technology and business process management services;
iii. it has taken all necessary corporate and other actions under Applicable Laws to authorize the execution and delivery of this Agreement and to validly exercise its rights and perform its obligations under this Agreement;
iv. from the Effective Date, it will have the financial standing and capacity to undertake the Project in accordance with the terms of this Agreement;
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v. in providing the Services, it shall use reasonable endeavors not to cause any unnecessary disruption to KCoPS s normal business operations
vi. this Agreement has been duly executed by it and constitutes a legal, valid and binding obligation, enforceable against it in accordance with the terms hereof, and its obligations under this Agreement shall be legally valid, binding and enforceable against it in accordance with the terms hereof;
vii. the information furnished in the tender documents and as updated on or before the date of this Agreement is to the best of its knowledge and belief true and accurate in all material respects as at the date of this Agreement;
viii. the execution, delivery and performance of this Agreement shall not conflict with, result in the breach of, constitute a default by any of the terms of its Memorandum and Articles of Association or any Applicable Laws or any covenant, contract, agreement, arrangement, understanding, decree or order to which it is a party or by which it or any of its properties or assets is bound or affected;
ix. there are no actions, suits, proceedings, or investigations pending or, to its knowledge, threatened against it at law or in equity before any court or before any other judicial, quasi-judicial or other authority, the outcome of which may result in the breach of this Agreement or which individually or in the aggregate may result in any material impairment of its ability to perform any of its material obligations under this Agreement;
x. it has no knowledge of any violation or default with respect to any order, writ, injunction or decree of any court or any legally binding order of any Government Instrumentality which may result in any Adverse Effect on its ability to perform its obligations under this Agreement and no fact or circumstance exists which may give rise to such proceedings that would adversely affect the performance of its obligations under this Agreement;
RIME & CRIMINAL TRACKING NETWORK APROJEC
xi. it has complied with Applicable Laws in all material respects and has not been subject to any fines, penalties, injunctive relief or any other civil or criminal liabilities which in the aggregate have or may have an Adverse Effect on its ability to perform its obligations under this Agreement;
xii. no representation or warranty by it contained herein or in any other document furnished by it to KCoPS or its nominated agencies in relation to the Required Consents contains or shall contain any untrue or
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misleading statement of material fact or omits or shall omit to state a material fact necessary to make such representation or warranty not misleading; and
xiii. no sums, in cash or kind, have been paid or shall be paid, by it or on its behalf, to any person by way of fees, commission or otherwise for entering into this Agreement or for influencing or attempting to influence any officer or employee of KCoPS or its nominated agencies in connection therewith.
b. Representations and warranties of the KCoPS or its nominated Agencies
KCoPS or its nominated agencies represent and warrant to the System Integrator that:
i. it has full power and authority to execute, deliver and perform its obligations under this Agreement and to carry out the transactions contemplated herein and that it has taken all actions necessary to execute this Agreement, exercise its rights and perform its obligations, under this Agreement and carry out the transactions contemplated hereby;
ii. it has taken all necessary actions under Applicable Laws to authorize the execution, delivery and performance of this Agreement and to validly exercise its rights and perform its obligations under this Agreement;
iii. it has the financial standing and capacity to perform its obligations under the Agreement;
iv. it is subject to the laws of India, and hereby expressly and irrevocably waives any immunity in any jurisdiction in respect of this Agreement or matters arising there under including any obligation, liability or responsibility hereunder;
v. this Agreement has been duly executed by it and constitutes a legal, valid and binding obligation enforceable against it in accordance with the terms hereof and its obligations under this Agreement shall be legally valid, binding and enforceable against it in accordance with the terms thereof;
vi. the execution, delivery and performance of this Agreement shall not conflict with, result in the breach of, constitute a default under, or accelerate performance required by any of the Applicable Laws or any covenant, contract, agreement, arrangement, understanding, decree or order to which it is a party or by which it or any of its properties or assets is bound or affected;
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vii. there are no actions, suits or proceedings pending or, to its knowledge, threatened against it at law or in equity before any court or before any other judicial, quasi-judicial or other authority, the outcome of which may result in the default or breach of this Agreement or which individually or in the aggregate may result in any material impairment of its ability to perform its material (including any payment) obligations under this Agreement;
viii. it has no knowledge of any violation or default with respect to any order, writ, injunction or any decree of any court or any legally binding order of any Government Instrumentality which may result in any Adverse Effect on the KCoPS or its nominated agencies ability to perform its obligations under this Agreement and no fact or circumstance exists which may give rise to such proceedings that would adversely affect the performance of its obligations under this Agreement;
ix. it has complied with Applicable Laws in all material respects;
x. all information provided by it in the RFP in connection with the Project is, to the best of its knowledge and belief, true and accurate in all material respects; and
xi. Upon the System Integrator performing the covenants herein, it shall not at any time during the term hereof, interfere with peaceful exercise of the rights and discharge of the obligations by the System Integrator, in accordance with this Agreement.
2.9 Undertakings of the KCoPS or its Nominated Agencies
Without prejudice to any other undertakings or obligations of the KCoPS or its nominated agencies under this Agreement the KCoPS or its nominated agencies shall undertake the following:
a) To provide any support through personnel to test the system during the Term;
b) To provide any support through personnel and/or test data during development, rollout, steady state operation, as well as, for any changes/enhancements in the system whenever required due to scope change that may arise due to business, delivery or statutory/regulatory reasons;
c) KCoPS shall provide the data (including in electronic form wherever available) to be digitized or migrated.
d) To authorize the System Integrator to interact for implementation of the Project with external entities such as the Transport Department, Government Hospitals, Courts,
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Jails, etc. other entities mentioned for integration requirements in Volume-I of the RFP.
2.10 Obligations of the System Integrator
a) It shall provide to the KCoPS or its nominated agencies, the Minimum Required
Deliverables as set out in Annexure-C of this Agreement.
b) It shall keep abreast of the relevant technical, managerial and operational
requirements applicable to the provision of the services and best practices in this area
and shall share their knowledge with KCoPS or its nominated agencies regarding
matters which would assist KCoPS or its nominated agencies in its use of the Services,
provided that System Integrator shall not be obligated to share other KCoPS
information or Confidential Information of System Integrator not relevant to this
Agreement;
c) It shall perform the Services as set out in this Agreement and in a professional manner
commensurate with industry and technical standards which are generally in effect for
international projects and innovations pursuant thereon similar to those
contemplated by this Agreement, and so as to comply with the applicable Service
Levels set out with this Agreement.
d) It shall ensure that the Services are being provided as per the Project Timelines set out as Annexure-C to this Agreement.
2.11 Approvals and Required Consents
a) The Parties shall cooperate to procure, maintain and observe all relevant and regulatory and governmental licenses, clearances and applicable approvals (hereinafter the “Required Consents”) necessary for the System Integrator to provide the Services. The costs of such Approvals shall be borne by the Party normally responsible for such costs according to local custom and practice in the locations where the Services are to be provided.
b) The KCoPS or its nominated agencies shall use reasonable endeavors to assist System Integrator to obtain the Required Consents. In the event that any Required Consent is not obtained, the System Integrator and the KCoPS or its nominated agencies will co-operate with each other in achieving a reasonable alternative arrangement as soon as reasonably practicable for the KCoPS or its nominated agencies to continue to process its work with as minimal interruption to its business operations as is commercially reasonable until such Required Consent is obtained, provided that the System Integrator shall not be relieved of its obligations to provide the Services and
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to achieve the Service Levels until the Required Consents are obtained if and to the extent that the System Integrator’s obligations are not dependent upon such Required Consents.
2.12 Use of Assets by the System Integrator
During the Term the System Integrator shall:
a) take all reasonable and proper care of the entire hardware and software, network or any other information technology infrastructure components used for the Project and other facilities leased / owned / operated by the System Integrator exclusively in terms of ensuring their usability for the delivery of the Services as per this Agreement (hereinafter the “Assets”) in proportion to their use and control of such Assets which will include all up-gradation/enhancements and improvements to meet the current needs of the Project; and
b) keep all the tangible Assets in as good and serviceable condition (reasonable wear and tear excepted) and/or the intangible Assets suitably upgraded subject to the relevant industry standards (including those stated in Volume-I of the RFP) as at the date the System Integrator takes control of and/or first uses the Assets and during the entire Term of the Agreement. Pursuant to technological obsolescence, up-gradation will be carried out by the System Integrator;
c) ensure that any instructions or manuals supplied by the manufacturer of the Assets for use of the Assets and which are provided to the System Integrator will be followed by the System Integrator and any person who will be responsible for the use of the Assets;
2
d) take such steps as may be properly recommended by the manufacturer of the Assets and notified to the System Integrator or as may, in the reasonable opinion of the System Integrator, be necessary to use the Assets in a safe manner;
e) ensure that the Assets that are under the control of the System Integrator, are kept suitably housed and in conformity with Applicable Law;
f) procure permission from the KCoPS or its nominated agencies and any persons duly authorized by them to enter any land or premises on which the Assets are for the time being sited so as to inspect the same, subject to any reasonable third party requirements;
g) not, knowingly or negligently use or permit any of the Assets to be used in contravention of any statutory provisions or regulation or in any way contrary to Applicable Law; and
h) Si Will be responsible for undertaking comprehensive insurance including liability
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insurance, system and facility insurance and any other insurance for the personnel, assets, data, software, etc.
2.13 Access to the KCoPS or its Nominated Agencies Locations
For so long as the System Integrator provides services to the KCoPS or its nominated agencies location, as the case may be, on a non-permanent basis and to the extent necessary, the KCoPS as the case may be or its nominated agencies shall, subject to compliance by the System Integrator with any safety and security guidelines which may be provided by the KCoPS as the case may be or its nominated agencies and notified to the System Integrator in writing, provide the System Integrator with:
a) reasonable access, in the same manner granted to the KCoPS or its nominated agencies employees, to the KCoPS as the case may be location twenty-four hours day, seven days a week;
b) Reasonable work space, access to office equipment as mutually agreed and other related support services in such location and at such other the KCoPS as the case may be location, if any, as may be reasonably necessary for the System Integrator to perform its obligations hereunder and under the SLA.
Access to locations, office equipments and services shall be made available to the
System Integrator on an “as is, where is” basis by the KCoPS as the case may be or its
nominated agencies. The System Integrator agrees to ensure that its employees, agents,
and contractors shall not use the location, services, and equipment referred to in RFP
Volume-I for the following purposes:
a) for the transmission of any material which is defamatory, offensive or abusive or of an obscene or menacing character; or
b) In a manner which constitutes a violation or infringement of the rights of any person, firm or company (including but not limited to rights of copyright or confidentiality).
2.14 Management Phase
a. Governance
The review and management process of this Agreement shall be carried out in
accordance with the Governance Schedule set out in Schedule-V of this Agreement and
shall cover all the management aspects of the Project.
b. Use of Services
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i. The KCoPS as the case may be or its nominated agencies, will undertake
and use the Services in accordance with any instructions or procedures as
per the acceptance criteria as set out in the SLA or this Agreement or any
agreement that may be entered into between the Parties from time to
time;
ii. The KCoPS as the case may be or its nominated agencies shall be
responsible for the operation and use of the Deliverables resulting from
the Services.
c. Changes
Unless expressly dealt with elsewhere in this Agreement, any changes under or to this
Agreement or under or to the SLA shall be dealt with in accordance with the Change
Control Schedule set out in Schedule-II of this Agreement.
d. Security and Safety
I. The System Integrator shall comply with the directions issued from time to
time by the KCoPS or its nominated agencies and follow the industry
standards related to safety and security (including those as stated in the RFP
Volume-I), insofar as it applies to the provision of the Services.
II. Each Party to the SLA/Agreement shall also comply with KCoPS or the
Government of India, and the respective State’s security standards and
policies in force from time to time at each location of which KCoPS or its
nominated agencies make the System Integrator aware in writing insofar as
the same apply to the provision of the Services.
III. The Parties to the SLA/Agreement shall use reasonable endeavors to report
forthwith in writing to each other all identified attempts (whether successful
or not) by unauthorized persons (including unauthorized persons who are
employees of any Party) either to gain access to or interfere with the KCoPS
as the case may be or any of their nominees data, facilities or Confidential
Information.
IV. The System Integrator shall upon reasonable request by the KCoPS as the
case may be or their nominee(s) participate in regular meetings when safety
and information technology security matters are reviewed.
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V. As per the provisions of the SLA or this Agreement, the System Integrator
shall promptly report in writing to the KCoPS or its nominated agencies, any
act or omission which they are aware that could have an adverse effect on
the proper conduct of safety and information technology security at the
facilities of KCoPS as the case may be.
e. Co-operation
Except as otherwise provided elsewhere in this Agreement or the SLA, the Providing Party (“System Integrator”) to this Agreement or to the SLA undertakes promptly to provide the Receiving Party (“KCoPS”) with all such information and co-operation which the KCoPS reasonably requests, provided that such information and co-operation:
I. does not require material expenditure by the Providing Party to provide the
same;
II. is reasonably required by the Receiving Party in order for it to comply with its
obligations under this Agreement or the SLA;
III. cannot be construed to be Confidential Information; and
IV. Is capable of being provided by the Providing Party.
Further, each Party agrees to co-operate with the contractors and subcontractors of the other
Party as reasonably requested in order to accomplish the purposes of this Agreement.
2.15 Finances
a. Terms of Payment and Service Credits and Debits
I. In consideration of the Services and subject to the provisions of this Agreement and of the SLA, the KCoPS shall pay the System Integrator for the Services rendered in pursuance of this agreement, in accordance with the Terms of Payment Schedule set out as Schedule-VI of this Agreement.
II. All payments are subject to the application of service credits and debits as may be provided for in the SLA. For the avoidance of doubt, it is expressly clarified that the KCoPS will pay the service credits as stated in accordance with the Schedule-VI of this Agreement and the KCoPS may also calculate a financial sum and debit the same against the terms of payment as set out in Schedule-VI of this Agreement as a result of the failure of the System Integrator to meet the Service Level as defined in SLA.
III. Save and except as otherwise provided for herein or as agreed between the
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Parties in writing, the KCoPS shall not be required to make any payments in respect of the Services (or, without limitation to the foregoing, in respect of the System Integrator performance of any obligations under this Agreement or the SLA) other than those covered in the Schedule-VI of this Agreement. For the avoidance of doubt, it is expressly clarified that the payments shall be deemed to include all ancillary and incidental costs and charges arising in the course of delivery of the Services including consultancy charges, infrastructure costs, project costs, implementation and management charges and all other related costs including taxes which are addressed in this Clause.
b. Invoicing and Settlement
i. Subject to the specific terms of the SLA, the System Integrator shall submit
its invoices in accordance with the following principles:
1. The KCoPS shall be invoiced by the System Integrator for the
Services. Generally and unless otherwise agreed in writing between the Parties or expressly set out in the SLA, the System Integrator shall raise an invoice along with necessary approvals as per Schedule-VI of this Agreement, and
2. Any invoice presented in accordance with this Article shall be in a form agreed with the KCoPS.
ii. The System Integrator alone shall invoice all payments after receiving due
approval from the competent authority. Such invoices shall be accurate and all
adjustments to or changes in the terms of payment as stated in Schedule-VI of
this Agreement. The System Integrator shall waive any charge for a Service that is
not invoiced within six months after the end of the month in which the charge
relating to such Service is authorized or incurred.
iii. Payment shall be made within 30 working days of the receipt of invoice along
with supporting documents by the KCoPS subject to penalties. The penalties are
imposed on the System Integrator as per the SLA criteria specified in the SLA.
iv. The KCoPS shall be entitled to delay or withhold payment of any invoice or part of
it delivered by the System Integrator under Schedule-VI of this Agreement
where the KCoPS disputes / withholds such invoice or part of it provided that
such dispute is bona fide. The withheld amount shall be limited to that which is in
dispute. The disputed / withheld amount shall be settled in accordance with the
escalation procedure as set out in Schedule-V of this Agreement. Any exercise by
the KCoPS under this Clause shall not entitle the System Integrator to delay or
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withhold provision of the Services.
v. The KCoPS shall be entitled to delay or withhold payment of any invoice or part of
it delivered by the System Integrator under Schedule-VI of this Agreement where
the KCoPS disputes any previous invoice or part of it that it had not previously
disputed provided that such dispute is bona fide. The withheld amount shall be
limited to that which is the disputed amount. The disputed amount shall be
referred to the escalation procedure as set out in Schedule-V of this Agreement.
Any exercise by the KCoPS under this Clause shall not entitle the System
Integrator to delay or withhold provision of the Services.
vi. The System Integrator shall pay all its sub-contractors in a timely fashion in
accordance with a mechanism, which will not prejudice the Project.
c. Tax
i. The KCoPS or its nominated agencies shall be responsible for withholding taxes from the amounts due and payable to the System Integrator wherever applicable. The System Integrator shall pay for all other taxes in connection with this Agreement, SLA, scope of work and any other engagement required to be undertaken as a part of this Agreement, including, but not limited to property, sales, use, excise, value-added, goods and services, consumption and other similar taxes or duties.
ii. The KCoPS or its nominated agencies shall provide System Integrator with the
original tax receipt of any withholding taxes paid by KCoPS or its nominated agencies on payments under this Agreement. The System Integrator agrees to reimburse and hold the KCoPS or its nominated agencies harmless from any deficiency including penalties and interest relating to taxes that are its responsibility under this paragraph. For purposes of this Agreement, taxes shall include taxes incurred on transactions between and among the KCoPS or its nominated agencies, the System Integrator and third party subcontractors.
iii. In the event of any increase or decrease of the rate of taxes due to any statutory notification/s during the Term of the Agreement the consequential effect shall be to the account of the System Integrator.
iv. The Parties shall co-operate to enable each Party to accurately determine its own tax liability and to minimize such liability to the extent legally permissible. In connection therewith, the Parties shall provide each other with the following:
1. any resale certificates;
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2. any relevant information regarding out-of-state or use of materials, equipment or services; and
3. Any direct pay permits, exemption certificates or information reasonably requested by the other Party.
2.16 Termination
a. Material Breach
i. In the event that either Party believes that the other Party is in Material Breach of
its obligations under this Agreement, such aggrieved Party may terminate this
Agreement upon giving a one month’s notice for curing the Material Breach to the
other Party. In case the Material Breach continues, after the notice period, the
KCoPS or the System Integrator as the case may be will have the option to
terminate the Agreement. Any notice served pursuant to this Clause shall give
reasonable details of the Material Breach, which could include the following events
and the termination will become effective:
ii. If the System Integrator is not able to deliver the services as per the SLAs defined in
Volume-I of RFP which translates into Material Breach, then the KCoPS may serve a
7 days written notice for curing this Material Breach. In case the Material Breach
continues, after the expiry of such notice period, the KCoPS will have the option to
terminate this Agreement.
1. If there is a Material Breach by the KCoPS or its nominated
agencies which results in not providing support for effecting data
migration and / or not providing the certification of User
Acceptance provided SI has completed all its obligations as
specified in this agreement, then the System Integrator will give
a one month’s notice for curing the Material Breach to the
KCoPS. After the expiry of such notice period, the System
Integrator will have the option to terminate the Agreement
iii. The KCoPS may by giving a one month’s written notice, terminate this Agreement if
a change of control of the System Integrator has taken place and such notice shall
become effective at the end of the notice period.
iv. In the event that System Integrator undergoes such a change of control, KCoPS
may, as an alternative to termination, require full Performance Guarantee for
the obligations of System Integrator by a guarantor acceptable to KCoPS or its
nominated agencies. If such a guarantee is not furnished within 30 days of KCoPS”s
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demand, the KCoPS may exercise its right to terminate this Agreement in
accordance with this Clause by giving 15 days further written notice to the System
Integrator.
v. The termination provisions set out in this Clause shall apply mutatis mutandis to the SLA.
b. Effects of Termination
i. In the event that KCoPS terminates this Agreement pursuant to failure on the part
of the System Integrator to comply with the conditions as contained in this Clause
and depending on the event of default, Performance Guarantee furnished by
System Integrator may be forfeited.
ii. Upon termination of this Agreement, the Parties will comply with the Exit
Management Schedule set out as Schedule-III of this Agreement.
iii. In the event that KCoPS or the System Integrator terminates this Agreement, the
compensation will be decided in accordance with the Terms of Payment Schedule
set out as Schedule-VI of this Agreement.
iv. On termination of this Agreement for any reason, the KCoPS will decide the
appropriate course of action.
c. Termination of this Agreement due to bankruptcy of System Integrator
The KCoPS may serve written notice on System Integrator at any time to terminate this Agreement with immediate effect in the event that:
a) The System Integrator reporting an apprehension of bankruptcy to the KCoPS
or its nominated agencies;
b) KCoPS or its nominated agencies apprehending a similar event
KCOPS CRIME & CRIMINAL TRACKING NETWORK ANRJT
2.17 Indemnification
a. Subject to Clause 2.17.(b) below, System Integrator (the "Indemnifying Party") undertakes to indemnify KCoPS (the "Indemnified Party") from and against all Losses on account of bodily injury, death or damage to tangible personal property arising in favor of any person, corporation or other entity (including the Indemnified Party) attributable to
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the Indemnifying Party's performance or non-performance under this Agreement or the SLA to the extent of the Indemnifying Party's comparative fault in causing such Losses.
b. The indemnities shall be subject to the following conditions:
a) the Indemnified Party as promptly as practicable informs the Indemnifying Party in writing of the claim or proceedings and provides all relevant evidence, documentary or otherwise;
b) the Indemnified Party shall, at the cost of the Indemnifying Party, give the Indemnifying Party all reasonable assistance in the Defense of such claim including reasonable access to all relevant information, documentation and personnel provided that the Indemnified Party may, at its sole cost and expense, reasonably participate, through its attorneys or otherwise, in such Defense;
c) if the Indemnifying Party does not assume full control over the Defense of a claim as provided in this Article, the Indemnifying Party may participate in such Defense at its sole cost and expense, and the Indemnified Party will have the right to defend the claim in such manner as it may deem appropriate, and the cost and expense of the Indemnified Party will be included in Losses;
d) the Indemnified Party shall not prejudice, pay or accept any proceedings or claim, or compromise any proceedings or claim, without the written consent of the Indemnifying Party;
e) all settlements of claims subject to indemnification under this Article will:
i. be entered into only with the consent of the Indemnified Party, which
consent will not be unreasonably withheld and include an unconditional release to the Indemnified Party from the claimant or plaintiff for all liability in respect of such claim; and
ii. include any appropriate confidentiality agreement prohibiting disclosure of the terms of such settlement;
f) the Indemnified Party shall account to the Indemnifying Party for all awards, settlements, damages and costs (if any) finally awarded in favor of the Indemnified Party which are to be paid to it in connection with any such claim or proceedings;
g) the Indemnified Party shall take steps that the Indemnifying Party may reasonably require to mitigate or reduce its loss as a result of such a claim or proceedings;
h) in the event that the Indemnifying Party is obligated to indemnify an Indemnified Party pursuant to this Article, the Indemnifying Party will, upon payment of such indemnity in full, be subrogated to all rights and defenses of the Indemnified Party
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with respect to the claims to which such indemnification relates; and
i) if a Party makes a claim under the indemnity set out under Clause 2.17.1 above in respect of any particular Loss or Losses, then that Party shall not be entitled to make any further claim in respect of that Loss or Losses (including any claim for damages).
2.18 Force Majeure
The System Integrator or the KCoPS as the case may be, shall be entitled to suspend or excuse
performance of its respective obligations under this Agreement to the extent that such
performance is impeded by an event of force majeure (“Force Majeure‟”).
a. Force Majeure Events
A Force Majeure event means any event or circumstance or a combination of events and circumstances referred to in this Clause, which:
I. is beyond the reasonable control of the affected Party;
II. such Party could not have prevented or reasonably overcome with the exercise of
reasonable skill and care;
III. does not result from the negligence of such Party or the failure of such Party to perform its obligations under this Agreement;
IV. is of an incapacitating nature and prevents or causes a delay or impediment in
performance; and
V. may be classified as all or any of the following events:
b. Such events include:
Non-Political Events:
I. act of God, including earthquake, flood, inundation, landslide, exceptionally adverse weather conditions, storm, tempest, hurricane, cyclone, lightning, thunder, volcanic eruption, fire or other extreme atmospheric conditions;
II. radioactive contamination or ionizing radiation or biological contamination except as may be attributable to the System Integrator’s use of radiation or radio-activity or biologically contaminating material;
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III. strikes, lockouts, boycotts, labor disruptions or any other industrial disturbances as the case may be not arising on account of the acts or omissions of the System Integrator and which affect the timely implementation and continued operation of the Project; or
IV. any event or circumstances of a nature analogous to any of the foregoing.
c. Political Events:
I. Change in Law, other than any Change in Law for which relief is provided under this Agreement;
II. expropriation or compulsory acquisition by the KCoPS or any of their nominated agencies of any material assets or rights of the System Integrator;
III. unlawful or unauthorized revocation of, or refusal by KCoPS or any of their nominated agencies, GoI or any of its agencies to renew or grant any clearance or Required Consents required by the System Integrator to perform its obligations without valid cause, provided that such delay, modification, denial, refusal or revocation did not result from the System Integrator’s inability or failure to comply with any condition relating to grant, maintenance or renewal of such Required Consents applied on a non-discriminatory basis;
IV. any judgment or order of any court of competent jurisdiction or statutory authority in India made against the System Integrator in any proceedings for reasons other than failure of the System Integrator to comply with Applicable Laws or Required Consents or on account of breach thereof, or of any contract, or enforcement of this Agreement or exercise of any of its rights under this Agreement;
V. unlawful or unauthorized revocation of, or refusal by any authority other than the KCoPS or any of their nominated agencies to renew or grant any Required Consents required by the System Integrator to perform its obligations without valid cause, provided that such delay, modification, denial, refusal or revocation did not result from the System Integrator’s inability or failure to comply with any condition relating to grant, maintenance or renewal of such Required Consents applied on a non-discriminatory basis;
VI. any requisition of the Project by any other authority; or
VII. any requisition of the Project by the KCoPS or any of their nominated agencies.
VIII. For the avoidance of doubt, suspension of the Project in accordance with the provisions of this Agreement shall not be considered a requisition for the purposes of Force Majeure event.
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d. Other Events:
i. an act of war (whether declared or undeclared), hostilities, invasion, armed
conflict or act of foreign enemy, blockade, embargo, prolonged riot,
insurrection, terrorist or military action, civil commotion or politically
motivated sabotage, for a continuous period exceeding seven (7) days.
For the avoidance of doubt, it is expressly clarified that the failure on the part of the
System Integrator under this Agreement or the SLA to implement any disaster
contingency planning and back-up and other data safeguards in accordance with the
terms of this Agreement or the SLA against natural disaster, fire, sabotage or other
similar occurrence shall not be deemed to be a Force Majeure event.
e. Notification procedure for Force Majeure
I. The affected Party shall notify the other Party of a Force Majeure event within
seven (7) days of occurrence of such event. If the other Party disputes the claim
for relief under Force Majeure it shall give the claiming Party written notice of
such dispute within thirty (30) days of such notice. Such dispute shall be dealt
with in accordance with the dispute resolution mechanism in accordance with
Clause 2.23 of this agreement.
II. Upon cessation of the situation which led the Party claiming Force Majeure, the
claiming Party shall within seven (7) days hereof notify the other Party in writing
of the cessation and the Parties shall as soon as practicable thereafter continue
performance of all obligations under this Agreement.
f. Allocation of costs arising out of Force Majeure
I. Upon the occurrence of any Force Majeure Event prior to the Effective Date, the
Parties shall bear their respective costs and no Party shall be required to pay to the
other Party any costs thereof.
II. Upon occurrence of a Force Majeure Event after the Effective Date, the costs
incurred and attributable to such event and directly relating to the Project (‘Force Majeure Costs) shall be allocated and paid as follows:
III. upon occurrence of a Non-Political Event, the Parties shall bear their respective
Force Majeure Costs and neither Party shall be required to pay to the other Party any costs thereof.
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IV. upon occurrence of a political event and any Other Event of Force Majeure, all
Force Majeure Costs attributable to such Events, and not exceeding the Insurance Cover for such Events, and to the extent Force Majeure costs exceed such Insurance Cover shall be borne by the System Integrator
V. For the avoidance of doubt, Force Majeure Costs may include interest payments on
debt, operation, and maintenance expenses, any increase in the cost of the Services on account of inflation and all other costs directly attributable to the Force Majeure Event.
VI. Save and except as expressly provided in this Clause, neither Party shall be liable in any manner whatsoever to the other Party in respect of any loss, damage, costs, expense, claims, demands and proceedings relating to or arising out of occurrence or existence of any Force Majeure Event or exercise of any right pursuant hereof.
g. Consultation and duty to mitigate
Except as otherwise provided in this Clause, the affected Party shall, at its own cost,
take all steps reasonably required to remedy and mitigate the effects of the Force
Majeure event and restore its ability to perform its obligations under this Agreement
as soon as reasonably practicable. The Parties shall consult with each other to
determine the reasonable measures to be implemented to minimize the losses of
each Party resulting from the Force Majeure event. The affected Party shall keep the
other Parties informed of its efforts to remedy the effect of the Force Majeure event
and shall make reasonable efforts to mitigate such event on a continuous basis and
shall provide written notice of the resumption of performance hereunder.
2.19 Confidentiality
a) The KCoPS or its nominated agencies shall allow the System Integrator to review
and utilize highly confidential public records and the System Integrator shall
maintain the highest level of secrecy, confidentiality and privacy with regard
thereto.
b) Additionally, the System Integrator shall keep confidential all the details and
information with regard to the Project, including systems, facilities, operations,
management and maintenance of the systems/facilities.
c) The KCoPS or its nominated agencies shall retain all rights to prevent, stop and if
required take the necessary punitive action against the System Integrator
regarding any forbidden disclosure.
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d) The System Integrator shall ensure that all its employees, agents and
subcontractors execute individual non-disclosure agreements, which have been
duly approved by the KCoPS with respect to this Project.
e) The System Integrator shall not reverse engineer, disassemble or decompile any
prototypes or software or other tangible objects which embody the confidential
information and which are provided to the KCoPS hereunder.
f) The System Integrator undertakes to protect the confidential information with the
same degree of care as it uses to protect its own confidential information, but in
all events will use at least a reasonable degree of care to protect the confidential
information received by it under this Agreement. In addition to such degree of
care, the System Integrator agrees not to anyway disclose, copy, reproduce,
modify, use (except as permitted under this Agreement or otherwise transfer the
confidential information to any other person or entity without prior written
consent from the KCoPS.
g) For the avoidance of doubt, it is expressly clarified that the aforesaid provisions
shall not apply to the following information:
i. information already available in the public domain;
ii. information which has been developed independently by the System Integrator;
iii. information which has been received from a third party who had the right to disclose the aforesaid information;
iv. Information which has been disclosed to the public pursuant to a court order.
2.20 Audit, Access, and Reporting
The System Integrator shall allow access to the KCoPS or its nominated agencies to all
information which is in the possession or control of the System Integrator and which
relates to the provision of the Services as set out in the Audit, Access and Reporting
Schedule and which is reasonably required by the KCoPS to comply with the terms of the
Audit, Access and Reporting Schedule set out as Schedule IV of this Agreement.
RIME & CRIMINAL TRACKING NETWORK AND SYSTE
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2.21 Intellectual Property Rights
a. Products and Fixes
All products and related solutions and fixes provided pursuant to this work order shall be
licensed, according to the terms of the license agreement packaged with or otherwise
applicable to such product in the name of KCoPS. The System Integrator would be
responsible for arranging any licenses associated with products. “Product” means any
computer code, web-based services, or materials comprising commercially released, pre-
release or beta products (whether licensed for a fee or no charge) and any derivatives of
the foregoing which are made available to KCoPS for license which is published by
product owner or its affiliates, or a third party. “Fixes” means product fixes that are
either released generally (such as commercial product service packs) or that are provided
to you when performing services (such as workarounds, patches, bug fixes, beta fixes and
beta builds) and any derivatives of the foregoing.
b. POLICE IT
SI shall neither hold nor shall claim to have any type of right(s) for the development and
customization made in the existing applications modules of Police IT and other
applications or on the additionally developed modules/ applications/ utilities/ APIs
including source code and material (including upgrade/ updates/ fixes/ patches/etc.), as
done during the implementation of the project and shall always lie with the Police IT.
c. Bespoke development:
The IPR rights for any bespoke development done during the implementation of the
project will lie with KCoPS.
d. Pre-existing work:
All IPR including the source code and materials (other than products or fixes) developed
or otherwise obtained independently of the efforts of a party under this agreement
(“pre-existing work”) shall remain the sole property of that party. During the
performance of the services for this agreement, each party grants to the other party (and
their sub-contractors as necessary) a non- exclusive license to use, reproduce and modify
any of its pre-existing work provided to the other party solely for the performance of
such services. Except as may be otherwise explicitly agreed to in a statement of services,
upon payment in full, the SI should grant KCoPS a non-exclusive, perpetual, full use, fully
paid-up enterprise edition license(s) to use, reproduce and modify (if applicable) the pre-
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existing work in the form delivered to KCoPS as part of the service deliverables only for its
internal business operations. Under such license either of parties will have no right to sell
the pre-existing work of the other party to a Third Party.
KCoPS’s license to pre-existing work is conditioned upon its compliance with the terms of
this agreement and the perpetual license applies solely to the pre-existing work that SI
leaves with KCoPS at the conclusion of performance of the services.
2.22 Miscellaneous
2.22.1 Personnel
a) The personnel assigned by System Integrator to perform the Services shall be
employees of System Integrator, and under no circumstances shall such personnel be
considered employees of KCoPS or its nominated agencies. The System Integrator
shall have the sole responsibility for the supervision and control of its personnel and
for payment of such personnel’s compensation, including salary, withholding of
income taxes and social security taxes, worker’s compensation, employee and
disability benefits and the like and shall be responsible for all obligations of an
employer subject to Applicable Law.
b) The System Integrator shall use its best efforts to ensure that sufficient System
Integrator personnel are assigned to perform the Services and that such personnel
have appropriate qualifications to perform the Services. After discussion with System
Integrator, KCoPS or its nominated agencies shall have the right to require the
removal or replacement of any System Integrator personnel performing work under
this Agreement. In the event that KCoPS or its nominated agencies requests that any
System Integrator personnel be replaced, the substitution of such personnel shall be
accomplished pursuant to a mutually agreed upon schedule.
c) The System Integrator shall also be responsible to train certain employees of KCoPS,
or its nominated agencies with regard to the Services being provided by the System
Integrator as and when required by the KCoPS or its nominated agencies during the
Term of this Project. The parameters of the training required for these employees of
KCoPS or its nominated agencies shall be communicated by KCoPS or its nominated
agencies to the System Integrator periodically and shall be in accordance with the
latest procedures and processes available in the relevant areas of work.
d) In the event that the KCoPS or its nominated agencies identifies any personnel of
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System Integrator as “Key Personnel”, then neither the System Integrator shall
remove such personnel from the KCoPS or its nominated agencies engagement
without the prior written consent of KCoPS or its nominated agencies unless such
removal is the result of an unavoidable circumstance including but not limited to
resignation, termination, medical leave, etc.
e) Except as stated in this Clause, nothing in this Agreement or the SLA will limit the
ability of System Integrator to freely assign or reassign its employees; provided that
System Integrator shall be responsible, at its expense, for transferring all
appropriate knowledge from personnel being replaced to their replacements.
KCoPS or its nominated agencies shall have the right to review and approve System
Integrator’s plan for any such knowledge transfer. System Integrator shall maintain
the same or higher standards for skills and professionalism among replacement
personnel as in personnel being replaced.
f) Each Party shall be responsible for the performance of all its obligations under this
Agreement or the SLA as the case may be and shall be liable for the acts and
omissions of its employees and agents in connection therewith.
g) Neither Party will solicit for employment nor knowingly hire an employee of the other
Party with whom such Party has contact pursuant to project engagements under
this Agreement. This restriction shall not apply to employees of either Party
responding to advertisements in job fairs or news media circulated to the general
public.
2.22.2 Independent Contractor
Nothing in this Agreement or the SLA shall be construed as establishing or implying any
partnership or joint venture between the Parties to this Agreement or the SLA and,
except as expressly stated in this Agreement or the SLA, nothing in this Agreement or the
SLA shall be deemed to constitute any Parties as the agent of any other Party or
authorizes either Party to:
a) incur any expenses on behalf of the other Party;
b) enter into any engagement or make any representation or warranty on behalf of the
other Party;
c) pledge the credit of or otherwise bind or oblige the other Party; or
d) Commit the other Party in any way whatsoever without in each case obtaining the
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other Party’s prior written consent.
2.22.3 Sub-contractors
System Integrator shall not subcontract any work related to the Data Recovery Centre, Data Centre, Security, etc. and other Core activities to be performed under this Agreement without KCoPS's prior written consent. However the System Integrator shall provide the list of all the other services planned to be sub contracted with the Technical proposal. It is clarified that the System Integrator shall be the principal employer for all claims arising from the liabilities statutory or otherwise, concerning the sub-contractors. The System Integrator undertakes to indemnify the KCoPS or its nominated agencies from any claims on the grounds stated hereinabove.
2.22.4 Assignment
a) All terms and provisions of this Agreement shall be binding on and shall inure to the benefit of the KCoPS and their respective successors and permitted assigns.
b) Subject to Clause 2.7. (c) Above, the System Integrator shall not be permitted to
assign its rights and obligations under this Agreement to any third party.
c) The KCoPS may assign or nominate all or any part of this Agreement and
Schedules/Annexure, and the System Integrator shall be a party to such nomination,
to any third party contracted to provide outsourced services to KCoPS or any of its
nominees.
2.22.5 Trademarks, Publicity
Neither Party may use the trademarks of the other Party without the prior written
consent of the other Party. Except as required by law or the rules and regulations of each
stock exchange upon which the securities of one of the Parties is listed, neither Party shall
publish or permit to be published either alone or in conjunction with any other person
any press release, information, article, photograph, illustration or any other material of
whatever kind relating to this Agreement, the SLA or the business of the Parties without
prior reference to and approval in writing from the other Party, such approval not to be
unreasonably withheld or delayed provided however that System Integrator may include
KCoPS or its KCoPS lists for reference to third parties subject to the prior written consent
of KCoPS not to be unreasonably withheld or delayed. Such approval shall apply to each
specific reference and relate only to that reference.
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2.22.6 Notices
a) Any notice or other document which may be given by either Party under this Agreement or under the SLA shall be given in writing in person or by pre-paid recorded delivery post, email or by facsimile transmission.
b) In relation to a notice given under this Agreement, any such notice or other document shall be addressed to the other Party’s principal or registered office address as set out below:
The Chief Executive Officer
KCoPS, Tel:
Fax:
Email:
Contact:
System Integrator: “ ”
Tel:
Fax:
Email:
Contact:
c) In relation to a notice given under the Agreement / SLA, a Party shall specify the Parties address for service of notices, any such notice to be copied to the Parties at the addresses set out in this Clause.
d) Any such notice or other document shall be deemed to have been given to the other Party (or, if relevant, its relevant associated company) when delivered (if delivered in person) if delivered between the hours of 9.00 am and 5.00 pm at the address of the other Party set forth above or if sent by fax, provided the copy fax is accompanied by a confirmation of transmission, or on the next working day thereafter if delivered outside such hours, and 7 days from the date of posting (if by letter).
e) Either Party to this Agreement or to the SLA may change its address, telephone number, facsimile number and nominated contact for notification purposes by giving the other reasonable prior written notice of the new information and its effective date.
Variations and Further Assurance
a) No amendment, variation or other change to this Agreement or the SLA shall be
validness authorized in accordance with the change control procedure as set out in
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the Change Control Schedule set out in Schedule-II of this Agreement. Such
amendment shall be made in writing and signed by the duly authorized
representatives of the Parties to this Agreement or the SLA.
b) Each Party to this Agreement or the SLA agrees to enter into or execute, without
limitation, whatever other agreement, document, consent and waiver and to do all
other things which shall or may be reasonably required to complete and deliver the
obligations set out in this Agreement or the SLA.
Severability and Waiver
a) If any provision of this Agreement or the SLA, or any part thereof, shall be found by any court or administrative body of competent jurisdiction to be illegal, invalid or unenforceable the illegality, invalidity or unenforceability of such provision or part provision shall not affect the other provisions of this Agreement or the SLA or the remainder of the provisions in question which shall remain in full force and effect. The relevant Parties shall negotiate in good faith in order to agree to substitute for any illegal, invalid or unenforceable provision a valid and enforceable provision which achieves to the greatest extent possible the economic, legal and commercial objectives of the illegal, invalid or unenforceable provision or part provision.
b) No failure to exercise or enforce and no delay in exercising or enforcing on the part of either Party to this Agreement or the SLA of any right, remedy or provision of this Agreement or the SLA shall operate as a waiver of such right, remedy or provision in any future application nor shall any single or partial exercise or enforcement of any right, remedy or provision preclude any other or further exercise or enforcement of such right, remedy or provision or the exercise or enforcement of any other right, remedy or provision.
2.22.9 Compliance with Applicable Law
Each Party to this Agreement and the SLA accepts that its individual conduct shall (to the
extent applicable to it) at all times comply with all laws, rules and regulations of
government and other bodies having jurisdiction over the area in which the Services are
undertaken provided that changes in such laws, rules and regulations which result in a
change to the Services shall be dealt with in accordance with the Change Control
Schedule set out in Schedule-II of this Agreement. For the avoidance of doubt the
obligations of the Parties to this Agreement and the SLA are subject to their respective
compliance with all local, state, national, supra-national, foreign and international laws
and regulations.
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2.22.10 Professional Fees
All expenses incurred by or on behalf of each Party to this Agreement and the SLA, including all fees of agents, legal advisors, accountants, and actuaries employed by either of the Parties in connection with the negotiation, preparation, and execution of this Agreement or the SLA shall be borne solely by the respective Party which incurred them.
2.22.11 Ethics
The System Integrator represents, warrants and covenants that it has given no
commitments, payments, gifts, kickbacks, lavish or expensive entertainment, or other
things of value to any employee or agent of KCoPS or its nominated agencies in
connection with this agreement and acknowledges that the giving of any such payment,
gifts, entertainment, or other things of value is strictly in violation of KCoPS standard
policies and may result in cancellation of this Agreement, or the SLA.
2.22.12 Entire Agreement
This Agreement and the SLA with all schedules & annexure appended thereto and the
contents and specifications of the Volumes-I and II of the RFP constitute the entire
agreement between the Parties with respect to their subject matter, and as to all other
representations, understandings or agreements which are not fully expressed herein,
provided that nothing in this Clause shall be interpreted so as to exclude any liability in
respect of fraudulent misrepresentation.
2.22.13 Amendment
Any amendment to this Agreement shall be made in accordance with the Change Control
Schedule set out in Schedule-II of this Agreement by mutual written consent of all
the Parties.
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2.23 Dispute Resolution
a) Any dispute arising out of or in connection with this Agreement or the SLA shall in the
first instance be dealt with in accordance with the escalation procedure as set out in
the Governance Schedule set out as Schedule-V of this Agreement.
b) Any dispute or difference whatsoever arising between the parties to this Contract out
of or relating to the construction, meaning, scope, operation or effect of this Contract
or the validity of the breach thereof shall be referred to a sole Arbitrator to be
appointed by KCoPS only. If the System Integrator cannot agree on the appointment
of the Arbitrator within a period of one month from the notification by one party to
the other of existence of such dispute, then the ultimate Arbitrator shall be
designated authority by KCoPS. The provisions of the Arbitration and Conciliation Act,
1996 will be applicable and the award made there under shall be final and binding
upon the parties hereto, subject to legal remedies available under the law. Such
differences shall be deemed to be a submission to arbitration under the Indian
Arbitration and Conciliation Act, 1996, or of any modifications, Rules or re-
enactments thereof. The Arbitration proceedings will be held at Hyderabad, India.
c) Any legal dispute will come under Karnataka State jurisdiction only.
2.24 Limitation on Liability
Neither party shall be liable to the other for any special, indirect, incidental, consequential (including loss of profit or revenue), exemplary or punitive damages whether in contract, tort or other theories of law, even if such party has been advised of the possibility of such damages. The total cumulative liability of System Integrator arising from or relating to this Agreement shall not exceed the total amount to be paid by KCoPS under this assignment that gives rise to such liability (as of the date the liability arose); provided, however, that this limitation shall not apply to any liability for damages arising from
a) Willful misconduct or b) Indemnification against third party claims for infringement.
IN WITNESS WHEREOF THE PARTIES HERETO HAVE HERE UNTO SET THEIR RESPECTIVE HANDS THE DAY AND THE YEAR FIRST ABOVE WRITTEN.
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For and on behalf of KCoPS, Karnataka State Police
Signature
Name
Designation
Date
For and on behalf of System Integrator:-
Signature
Name
Designation
Date
WITNESSES:-
1. Signature
2. Signature
Name
Name
Designation
Designation
Date
Date
3. Schedules
3.1 Schedule – I (Definition)
Adverse Effect
means material adverse effect on: (a) the ability of the System Integrator to exercise any of its rights or
perform/discharge any of its duties/obligations under and in accordance
with the provisions of this Agreement and/or
(b) the legal validity, binding nature or enforceability of this
Agreement;
Agreement
means this Master Services Agreement, Service Level Agreement and Non-Disclosure Agreement together with all Articles, Annexure, Schedules and the contents and specifications of the Volumes I and II of the RFP;
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Applicable Law(s)
means any statute, law, ordinance, notification, rule, regulation, judgment,
order, decree, bye-law, approval, directive, guideline, policy,
requirement or other governmental restriction or any similar form of
decision of, or determination by, or any interpretation or administration of
the KCOPS as may be in effect on the date of the execution of this
Agreement and during the subsistence thereof, applicable to the Project;
Assets shall have the same meaning ascribed to it in Clause 2.12 (a)
Software
means the software (Police IT and advanced applications) designed,
developed / customized, tested and deployed by the System Integrator for
the purposes of the Project and includes the source code (in case of Bespoke
development) along with associated documentation, which is the work
product of the development efforts involved in the Project and the
improvements and enhancements effected during the term of the Project,
but does not include the proprietary software components and tools
deployed by the System Integrator;
Business Hours
shall mean the working time for KCoPS which is 8:00 AM to 8:00 PM. Again
for Servers and other components which enable successful usage of CCTNS
solution the working time should be considered as 24 hours for all the days
of the week. It is desired that IT maintenance, other batch processes (like
backup) etc. should be planned so that such backend activities have
minimum effect on the performance;
Certificate(s) of Compliance
Shall have the same meaning ascribed to it in Clause 2.7.(d)
Confidential Information
means all information including Karnataka State Police Data (whether in
written, oral, electronic or other format) which relates to the technical,
financial and business affairs, which is disclosed to or otherwise learned by
the System Integrator in the course of or in connection with this Agreement
(including without limitation such information received during
negotiations, location visits and meetings in connection with this
Agreement);
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Control
means, in relation to any business entity, the power of a person to secure:
(i) by means of the holding of shares or the possession of voting power in
or in relation to that or any other business entity, or
(ii) by virtue of any powers conferred by the articles of association or other
document regulating that or any other business entity, that the affairs
of the first mentioned business entity are conducted in accordance with
that person's wishes and in relation to a partnership, means the right to a
share of more than one half of the assets, or of more than one half of the
income, of the partnership;
CCTNS Solution
Shall comprise of software, hardware and networking components used for
implementation of Police IT and advanced applications under CCTNS
project in Karnataka State Police and at external agencies
Deliverables
means the products, infrastructure and services agreed to be delivered
by the System Integrator in pursuance of the agreement as defined more
elaborately in Volume I and Volume II of the RFP, Implementation and the
Maintenance phases and includes all documents related to the user manual,
technical manual, design, process and operating manuals, service
mechanisms, policies and guidelines (such as security related, source
code and all its modifications; data migration related), inter alia payment
and/or process related etc.,
Proprietary Information
shall have the same meaning ascribed to it in Clause 2.21.(a)
Effective Date shall have the same meaning ascribed to it in Clause 2.5.1 (iv)
Karnataka State Police Data
means all proprietary data of the department or its nominated
agencies generated out of operations and transactions and related
information including but not restricted to user data which the System
Integrator obtains, possesses or processes in the context of providing the
Services to the users pursuant to this Agreement;
Final Acceptance Test
shall be conducted on completion of the following:
1) CCTNS Solution deployed and Operational at Data Center
2) Deployment & operational of hardware and networking at requisite
locations,
3) UAT of the overall integrated solution.
Final Testing and
Certification Agency
shall have the same meaning ascribed to it in Clause 2.7.(d)
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Force Majeure shall have the same meaning ascribed to it in Clause 2.18.(a)
Force Majeure Costs shall have the same meaning ascribed to it in Clause 2.18.(d)
GoI means the Government of India; Indemnifying Party shall have the same meaning ascribed to it in Clause 2.17
Indemnified Party shall have the same meaning ascribed to it in Clause 2.17
Intellectual Property Rights
means all rights in written designs and copyrights, moral rights,
rights in databases and Bespoke Software/ Police IT / Pre-existing work
including its up-gradation systems and compilation rights (whether or not any
of these are registered and including application for registration);
Insurance Cover
means the aggregate of the maximum sums insured under the
insurances taken out by the System Integrator and when used in the context of any act or event, it shall mean the aggregate of the maximum sums insured and payable in relation to such act or event;
Material Breach
means a breach by either Party (KCoPS or System Integrator) of any of its obligations under this Agreement which has or is likely to have an Adverse Effect on the Project which such Party shall have failed to cure;
Minimum Required
shall have the same meaning ascribed to it in Annexure-C of this Agreement;
Parties means Karnataka Computerization of Police Services (KCoPS) and System Integrator for the purposes of this Agreement and “Party” shall be interpreted accordingly;
Performance Guarantee
Means the guarantee of 10% of value of the contract in the form of a Bank
Guarantee as per the format provided in this RFP from Indian Public Sector
Banks or Private Sector Banks authorized by the Government to conduct
Government transaction. At present HDFC Bank, ICICI Bank and AXIS Bank
are the only three private sector banks authorized by the Government. Planned Application
Downtime
means the unavailability of the application services due to maintenance
activities such as configuration changes, up-gradation or changes to any
supporting infrastructure wherein prior intimation (at least two working
days in advance) of such planned outage shall be given and approval sought
from the KCoPS as applicable;
Planned network outage
means the unavailability of the network services due to infrastructure maintenance activities such as configuration changes, up-gradation or changes to any supporting infrastructure. Prior intimation of such planned outage shall be given and approval sought from the KCoPS as applicable and shall be notified at least two working days;
Project
means implementation of Phase-I, implementation Phase-II (for remaining districts) and Operations & Maintenance in terms of the Agreement
Project Implementation
means Project Implementation as per the testing standards and acceptance
criteria prescribed by KCoPS or its nominated agencies;
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Project Implementation
Phase
shall be from the Effective Date of the Agreement to the date of final
acceptance testing & certification as set out in Clause 2.7.(d) of this
Agreement;
State Project Monitoring
Unit (SPMU)
Shall be selected by KCoPS to monitor the activities, deliverables and progress of the Project. SPMU may be assisted by the staff members of the KCoPS and / or a team of external experts
Project Timelines shall have the same meaning ascribed to in Annexure-C;
Providing Party shall have the same meaning ascribed to it in Clause 2.14.(e)
Receiving Party shall have the same meaning ascribed to it in Clause 2.14.(e)
Replacement System Integrator
means any third party that KCoPS or its nominated agencies appoint to replace System Integrator upon expiry of the Term or termination of this Agreement to undertake the Services or part thereof;
Required Consents
means the consents, waivers, clearances and licenses to use KCoPS’s Intellectual Property Rights, rights and other authorizations as may be required to be obtained for the software and other items that KCoPS or their nominated agencies are required to make available to System Integrator pursuant to this Agreement;
Services
means the services delivered to the Stakeholders of KCoPS or its nominated
agencies, employees of KCoPS or its nominated agencies, and to
professionals, using the tangible and intangible assets created, procured,
installed, managed and operated by the System Integrator including the
tools of information and communications technology and includes but is not
limited to the list of services specified in Annexure B;
SLA
means the Performance and Maintenance SLA executed as part of this Agreement;
Stakeholders
Term stakeholders shall cover Citizens/ Citizens groups, MHA/NCRB/Others, State Police department, CID, CBI, External Departments of the State such as Jails, Courts, Passport Office, Transport Department and Hospitals etc., Non-Government/Private sector organizations
Term shall have the same meaning ascribed to it in Clause 2.5.1
Third Party Systems
means systems (or any part thereof) in which the Intellectual Property Rights are not owned by the KCoPS or System Integrator and to which System Integrator has been granted a license to use and which are used in the provision of Services;
Unplanned Application Downtime
means the total time for all the instances where services in the software requirement specification document prepared by the System Integrator are not available for more than 15 consecutive minutes;
Network
in KCoPS or KSP users refers to all the IT assets installed or maintained by the System Integrator as part of the Project for networking;
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Unplanned network outage
means the total time for all the instances where services in the
software requirement specification document prepared by the System Integrator are not available for more than 15 consecutive minutes;
Application means the software application developed as a part of scope of work
set out in Clause 2.5
Network Uptime Shall mean as defined in Service Level Agreement
Warranty / AMC Period
shall be counted five years from the date of successful completion of Successful implementation / Go-Live
3.2 Schedule-II: Change Control Schedule
This Schedule describes the procedure to be followed in the event of any proposed change to the Agreement, Project Implementation Phase, SLA and Scope of Work and Functional Requirement Specifications. Such change shall include, but shall not be limited to, changes in the scope of services provided by the System Integrator and changes to the terms of payment as stated in the Terms of Payment Schedule. Changes proposed for amendments/ modifications in the Police IT and advanced applications under CCTNS project shall be eligible under this schedule only after completion of six months handholding support post Go-Live of the complete CCTNS solution in the State.
The KCoPS and SI recognize that frequent change is an inevitable part of delivering services and that a significant element of this change can be accomplished by re-organizing processes and responsibilities without a material effect on the cost. The SI will endeavor, wherever reasonably practicable, to effect change without an increase in the terms of payment as stated in the Terms of Payment Schedule and KCoPS or its nominated agencies will work with the System Integrator to ensure that all changes are discussed and managed in a constructive manner. This Change Control Schedule sets out the provisions which will apply to all the changes to this agreement and other documents except for the changes in SLAs for which a separate process has been laid out.
This Change Control Schedule sets out the provisions which will apply to changes to the Agreement.
3.2.1 Change Management Process
a) Change Control Note ("CCN")
i. Change requests in respect of the Agreement, the Project Implementation, the
operation, the SLA or Scope of work and Functional Requirement specifications will
emanate from the Parties' respective Project Manager who will be responsible for
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obtaining approval for the change and who will act as its sponsor throughout the
Change Control Process and will complete Part A of the CCN attached as Annexure-
A here to. CCNs will be presented to the other Party's Project Manager who will
acknowledge receipt by signature of the CCN.
ii. The SI and KCoPS or its nominated agencies, during the Project Implementation
Phase and the KCoPS or its nominated agencies during the Operations and
Maintenance Phase and while preparing the CCN, shall consider the change in the
context of the following parameter, namely whether the change is beyond the
scope of Services including ancillary and concomitant services required and as
detailed in Annexure B of this agreement.
iii. It is hereby also clarified that any change of control suggested beyond 15 % of the
value of this Project will be beyond the scope of the change control process and will
be considered as the subject matter for a separate bid process and a separate
contract. It is hereby clarified that the 15% of the value of the Project as stated, is
calculated on the basis of bid value submitted by the System Integrator and
accepted by the KCoPS or its nominated agencies or as decided and approved by
KCoPS or it Nominated Agencies. For arriving at the cost / rate for change up to
15% of the project value, the payment terms and relevant rates as specified in
Annexure-D shall apply.
b) Quotation:
The SI shall assess the CCN and complete Part B of the CCN, in completing the Part B of the CCN the SI shall provide as a minimum:
1) a description of the change;
2) a list of deliverables required for implementing the change;
3) a time table for implementation;
4) an estimate of any proposed change;
5) any relevant acceptance criteria;
6) an assessment of the value of the proposed change;
7) Material evidence to prove that the proposed change is not already covered
within the Agreement and the scope of work.
i. Prior to submission of the completed CCN to the KCoPS, or its nominated
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agencies, the System Integrator will undertake its own internal review of the proposal and obtain all necessary internal approvals. As a part of this internal review process, the SI shall consider the materiality of the proposed change in the context of the Agreement and the Project Implementation affected by the change and the total effect that may arise from implementation of the change.
c) Costs
Each Party shall be responsible for its own costs incurred in the quotation,
preparation of CCNs and in the completion of its obligations described in this process
provided the SI meets the obligations as set in the CCN. In the event the SI is unable
to meet the obligations as defined in the CCN then the cost of getting it done by third
party will be borne by the SI.
d) Obligations
The SI shall be obliged to implement any proposed changes once approval in
accordance with above provisions has been given, with effect from the date agreed
for implementation and within an agreed timeframe.
KING NETWORK AND SYST
3.3 Schedule – III: Exit Management Schedule
Purpose
a) This Schedule sets out the provisions, which will apply on expiry or termination of the Agreement, the Project Implementation, Operation, and Management SLA.
b) In the case of termination of the Project Implementation and/or Operation and
Maintenance, the Parties shall agree at that time whether, and if so during what period, the provisions of this Schedule shall apply.
c) The Parties shall ensure that their respective associated entities carry out the
respective obligations set out in this Exit Management Schedule.
Transfer of Assets
a) KCoPS shall be entitled to serve notice in writing on the SI at any time during the exit management period as detailed hereinabove requiring the SI and/or its subcontractors to provide the KCoPS with a complete and up to date list of the Assets within 30 days of such notice. KCoPS shall then be entitled to serve notice in writing
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on the SI at any time prior to the date that is 30 days prior to the end of the exit management period requiring the SI to sell the Assets, if any, to be transferred to KCoPS or its nominated agencies at book value as determined as of the date of such notice in accordance with the provisions of relevant laws.
b) In case of contract being terminated by KCoPS, KCoPS reserves the right to ask SI to continue running the project operations for a period of 6 months after termination orders are issued.
c) Upon service of a notice under this Article the following provisions shall apply:
i. in the event, if the Assets to be transferred are mortgaged to any financial institutions by the SI, the SI shall ensure that all such liens and liabilities have been cleared beyond doubt, prior to such transfer. All documents regarding the discharge of such lien and liabilities shall be furnished to the KCoPS.
ii. All risk in and title to the Assets to be transferred / to be purchased by the
KCoPS pursuant to this Article shall be transferred to KCoPS, on the last day of the exit management period.
iii. KCoPS shall pay to the SI on the last day of the exit management period such sum representing the Net Block (procurement price less depreciation as per provisions of Companies Act) of the Assets to be transferred as stated in the Terms of Payment Schedule.
iv. Payment to the outgoing SI shall be made to the tune of last set of
v. Completed services /deliverables, subject to SLA requirements.
vi. The outgoing SI will pass on to KCoPS and/or to the Replacement SI, the
subsisting rights in any leased properties/ licensed products on terms not less favorable to KCoPS/ Replacement SI, than that enjoyed by the outgoing SI.
3.3.3. Co-operation and Provision of Information
During the exit management period:
a) The System Integrator will allow the KCoPS or its nominated agency access to
information reasonably required to define the then current mode of
operation associated with the provision of the services to enable the KCoPS to
assess the existing services being delivered;
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b) promptly on reasonable request by the KCoPS, the SI shall provide access to
and copies of all information held or controlled by them which they have
prepared or maintained in accordance with this agreement relating to any
material aspect of the services (whether provided by the System Integrator or
sub-contractors appointed by the System Integrator). The KCoPS shall be
entitled to copy of all such information. Such information shall include details
pertaining to the services rendered and other performance data. The System
Integrator shall permit the KCoPS or its nominated agencies to have
reasonable access to its employees and facilities as reasonably required to
understand the methods of delivery of the services employed by the System
Integrator and to assist appropriate knowledge transfer.
3.3.4. Confidential Information, Security and Data
a) The System Integrator will promptly on the commencement of the exit
management period supply to the KCoPS or its nominated agency the
following:
i. information relating to the current services rendered and customer
and performance data relating to the performance of sub-contractors
in relation to the services;
ii. documentation relating to Project’s Intellectual Property Rights;
iii. documentation relating to sub-contractors;
iv. all current and updated data as is reasonably required for purposes of
KCoPS or its nominated agencies transitioning the services to its
Replacement System Integrator in a format proposed by the KCoPS, or
its nominated agency;
v. all other information (including but not limited to documents, records
and agreements) relating to the services reasonably necessary to
enable KCoPS or its nominated agencies, or its Replacement System
Integrator to carry out due diligence in order to transition the provision
of the Services to KCoPS or its nominated agencies, or its Replacement
System Integrator (as the case may be).
b) Before the expiry of the exit management period, the System Integrator
shall deliver to the KCoPS or its nominated agency all new or up-dated
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materials from the categories set out in Schedule above and shall not retain
any copies thereof, except that the System Integrator shall be permitted to
retain one copy of such materials for archival purposes only.
c) Before the expiry of the exit management period, unless otherwise provided
under the Agreement, the KCoPS or its nominated agency shall deliver to
the System Integrator all forms of System Integrator confidential
information, which is in the possession or control of KCoPS or its nominated
agency.
3.3.5. Employees
a) Promptly on reasonable request at any time during the exit management
period, the System Integrator shall, subject to applicable laws, restraints and
regulations (including in particular those relating to privacy) provide to the
KCoPS or its nominated agency a list of all employees (with job titles) of the
System Integrator dedicated to providing the services at the
commencement of the exit management period.
b) Where any national, regional law or regulation relating to the mandatory or
automatic transfer of the contracts of employment from the System
Integrator to the KCoPS or its nominated agency, or a Replacement System
Integrator ("Transfer Regulation") applies to any or all of the employees of
the System Integrator, then the Parties shall comply with their respective
obligations under such Transfer Regulations.
c) To the extent that any Transfer Regulation does not apply to any employee
of the System Integrator, department, or its Replacement System
Integrator may make an offer of employment or contract for services to
such employee of the System Integrator and the System Integrator shall not
enforce or impose any contractual provision that would prevent any such
employee from being hired by the SPMU or any Replacement System
Integrator.
3.3.6. Transfer of Certain Agreements
On request by the KCoPS or its nominated agency the System Integrator shall
effect such assignments, transfers, licenses and sub-licenses as the CEO, KCoPS
may require the same in the name of The Chief Executive Officer,
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KCoPS, o/o IGP,PCW, 7th Floor, MS Building, Bangalore, Karnataka or its
Replacement System Integrator in relation to any equipment lease,
maintenance or service provision agreement between System Integrator and
third party licensor, vendors, and which are related to the services and
reasonably necessary for the carrying out of replacement services by the KCOPS
or its nominated agency or its Replacement System Integrator.
3.3.7. Rights of Access to Premises
a) At any time during the exit management period, where Assets are
located at the System Integrator's premises, the System Integrator will be
obliged to give reasonable rights of access to (or, in the case of Assets located
on a third party's premises, procure reasonable rights of access to) the KCoPS
or its nominated agency and/or any Replacement System Integrator in order
to make an inventory of the Assets.
b) The System Integrator shall also give the KCoPS or its nominated agency or its
nominated agencies, or any Replacement System Integrator right of
reasonable access to the System Integrator's premises and shall procure the
KCoPS or its nominated agency and any Replacement System Integrator
rights of access to relevant third party premises during the exit management
period and for such period of time following termination or expiry of the
Agreement as is reasonably necessary to migrate the services to the KCoPS or
its nominated agency, or a Replacement System Integrator.
3.3.8. General Obligations of the System Integrator
a) The System Integrator shall provide all such information as may reasonably be
necessary to effect as seamless a handover as practicable in the
circumstances to the KCoPS or its nominated agency or its Replacement
System Integrator and which the System Integrator has in its possession
or control at any time during the exit management period.
b) For the purposes of this Schedule, anything in the possession or control of any
System Integrator, associated entity, or sub-contractor is deemed to be in the
possession or control of the System Integrator.
c) The System Integrator shall commit adequate resources to comply with its
obligations under this Exit Management Schedule.
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3.3.9. Exit Management Plan
a) The System Integrator shall provide the KCoPS or its nominated agency with a
recommended exit management plan ("Exit Management Plan") which shall
deal with at least the following aspects of exit management in relation to the
Agreement as a whole and in relation to the Project Implementation, and the
Operation and Management SLA.
i. A detailed program of the transfer process that could be used in
conjunction with a Replacement System Integrator including details of
the means to be used to ensure continuing provision of the services
throughout the transfer process or until the cessation of the services and
of the management structure to be used during the transfer;
ii. plans for the communication with such of the System Integrator's sub-
contractors, staff, suppliers, customers and any related third party as are
necessary to avoid any material detrimental impact on the KCoPS’s
operations as a result of undertaking the transfer;
iii. (if applicable) proposed arrangements for the segregation of the System
Integrator's networks from the networks employed by KCoPS and
identification of specific security tasks necessary at termination;
iv. Plans for provision of contingent support to KCoPS and Replacement
System Integrator for a reasonable period after transfer.
b) The System Integrator shall re-draft the Exit Management Plan annually
thereafter to ensure that it is kept relevant and up to date.
c) Each Exit Management Plan shall be presented by the System Integrator to
and approved by the KCoPS or its nominated agencies.
d) The terms of payment as stated in the Terms of Payment Schedule includes
the costs of the System Integrator complying with its obligations under this Schedule.
e) In the event of termination or expiry of Agreement, and Project
Implementation, each Party shall comply with the Exit Management Plan.
f) During the exit management period, the System Integrator shall use its best
efforts to deliver the services.
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g) Payments during the Exit Management period shall be made in accordance with the Terms of Payment Schedule.
h) This Exit Management plan shall be furnished in writing to the KCoPS or its
nominated agencies within 90 days from the Effective Date of this Agreement.
3.4 Schedule – IV: Audit, Access and Reporting
3.4.1 Purpose
This Schedule details the audit, access and reporting rights and obligations of the KCoPS
or its nominated agency and the System Integrator.
3.4.2 Audit Notice and Timing
a) As soon as reasonably practicable after the Effective Date, the Parties shall use their best endeavors to agree to a timetable for routine audits during the Project Implementation Phase and the Operation and Management Phase. Such timetable during the Implementation Phase, the KCoPS or its nominated agency and thereafter during the operation Phase, the KCoPS or its nominated agency shall conduct routine audits in accordance with such agreed timetable and shall not be required to give the System Integrator any further notice of carrying out such audits.
b) The KCoPS or its nominated agency may conduct non-timetabled audits at his/
her own discretion if they reasonably believe that such non-timetabled audits are necessary as a result of an act of fraud by the System Integrator, a security violation, or breach of confidentiality obligations by the System Integrator, provided that the requirement for such an audit is notified in writing to the System Integrator a reasonable period time prior to the audit (taking into account the circumstances giving rise to the reasonable belief) stating in a reasonable level of detail the reasons for the requirement and the alleged facts on which the requirement is based. If the System Integrator considers that the non-timetabled audit was not appropriate, the matter shall be referred to the escalation procedure as set out in the Governance Schedule.
c) The frequency of audits shall be half yearly, provided always that the KCoPS or its
nominated agency shall endeavor to conduct such audits with the lowest levels of inconvenience and disturbance practicable being caused to the System Integrator.
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3.4.3 Access
The System Integrator shall provide to the KCoPS or its nominated agency reasonable
access to employees, subcontractors, suppliers, agents and third party facilities as
detailed in Volume-I & II of the RFP, documents, records and systems reasonably
required for audit and shall provide all such persons with routine assistance in
connection with the audits and inspections. The SPMU/ KCoPS or its nominated
agency shall have the right to copy and retain copies of any relevant records. The System
Integrator shall make every reasonable effort to co-operate with them.
3.4.4 Audit Rights
The KCoPS or its nominated agency shall have the right to audit and inspect suppliers,
agents and third party facilities (as detailed in Volume I of the RFP), data centers,
documents, records, procedures and systems relating to the provision of the services,
but only to the extent that they relate to the provision of the services, as shall be
reasonably necessary to verify:
i. The security, integrity and availability of all data processed, held or asked for by
KCoPS or its nominated agency and documentation related thereto;
ii. That the actual level of performance of the services is the same as specified in the SLA;
iii. That the System Integrator has complied with the relevant technical standards,
and has adequate internal controls in place; and
iv. The compliance of the System Integrator with any other obligation under the Agreement and SLA.
v. Security audit and implementation audit of the system shall be done once
each year, the cost of which shall be borne by the System Integrator.
vi. For the avoidance of doubt the audit rights under this Schedule shall not
include access to the System Integrator's profit margins or overheads
associated with any obligation under the Agreement.
3.4.5 Audit Rights of Sub-Contractors, Suppliers and Agents
a) The System Integrator shall use reasonable endeavors to achieve the same audit and
access provisions as defined in this Schedule with sub-contractors, suppliers, and
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agents who supply labor, services, equipment, or materials in respect of the services.
The System Integrator shall inform the KCoPS or its nominated agency prior to
concluding any sub-contract or supply agreement of any failure to achieve the same
rights of audit or access.
b) REPORTING: The System Integrator will provide weekly/monthly/quarterly/half yearly
reports to the KCoPS or its nominated agency regarding any specific aspects of the
Project and in context of the audit and access information as required by the KCoPS
or its nominated agency.
3.4.6 Action and Review
a) Any change or amendment to the systems and procedures of the System Integrator, or sub-contractors, where applicable arising from the audit report shall be agreed within thirty (30) calendar days from the submission of the said report.
b) Any discrepancies identified by any audit pursuant to this Schedule shall be immediately notified to the KCoPS or its nominated agency and the System Integrator’s Project Manager in consultation with KCoPS, shall determine what action should be taken in respect of such discrepancies in accordance with the terms of the Agreement.
3.4.7 Terms of Payment
The System Integrator shall bear all the cost of any audits and inspections. The terms of payment are inclusive of any costs of the System Integrator and the sub-contractor, for all reasonable assistance and information provided under the Agreement, the Project Implementation, Operation, and Management SLA by the System Integrator pursuant to this Schedule.
3.4.8 Records and Information
For the purposes of audit in accordance with this Schedule, the System Integrator shall
maintain true and accurate records in connection with the provision of the services and
the System Integrator shall handover all the relevant records and documents upon the
termination or expiry of the Agreement.
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3.5 Schedule – V: Governance Schedule
3.5.1 Purpose
The purpose of this Schedule is to:
a. Establish and maintain the formal and informal processes for managing the
relationship between the KCoPS and the System Integrator (including the
outputs from other Schedules to this Agreement;
b. Define the principles that both Parties wish to follow to ensure the delivery of the Services;
c. Ensure the continued alignment of the interests of the Parties;
d. Ensure that the relationship is maintained at the correct level within each Party;
e. Create the flexibility to revise and maintain the relationship and this Agreement during the Term;
f. Set out the procedure for escalating disagreements; and
g. Enable contract administration and performance management.
3.5.2 Governance Structure
a) Project Managers: The relationship under this Agreement will be managed by the Project Managers appointed by each Party, who will provide the interface between the executive management of the respective Parties.
b) Project Implementation Unit (PIU): In addition the Governance Structure defined in the RFP Volume-I, Within 7 days following the Effective Date, KCoPS or its nominated agencies and the System Integrator shall form a joint Project Implementation Unit comprising of members from each party, and each party shall appoint a Project Manager. In the event that either Party wishes to substitute its Project Manager it will do so in manner in which the original appointment is made and notify the other Party of such substitution as soon as reasonably practicable but at the latest within 7 days of the substitution.
c) The Project Managers shall have responsibility for maintaining the interface and communication between the Parties.
d) The PIU will meet formally on a fortnightly / monthly / quarterly, as required, basis at
a time and location to be agreed between them. These meetings will cover, as a minimum, the following agenda items:
i. consideration of Quarterly Performance Reports;
ii. Consideration of matters arising out of the Change Control Schedule;
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iii. Issues escalated in accordance with the escalation procedure as set out in the Governance Schedule;
iv. Matters to be brought before the PIU in accordance with the Agreement and
the Schedules; v. Any matter brought before the PIU by the System Integrator under this Article;
and
vi. Any other issue which either Party wishes to add to the agenda.
e) In the event that there is any material factor which affects the delivery of the Services
or the terms of payment as stated in the Terms of Payment Schedule, the Parties
agree to discuss in the PIU any appropriate amendment to the Agreement or any
Service Level Agreements or Statement of Works including any variation to the terms
of payment as stated in the Terms of Payment Schedule. Any variation so agreed shall
be implemented through the change control procedure as set out in the Change
Control Schedule.
3.5.3 Governance Procedures
a) The System Integrator shall document the agreed structures in a procedures manual.
b) The agenda for each meeting of the PIU shall be set to reflect the discussion items
referred to above and extraordinary items may be added either with the agreement
of the Parties or at the request of either Party. Copies of the agenda for meetings of
the PIU, along with relevant pre-reading material, shall be distributed at least one
week in advance of the relevant meeting.
c) All meetings and proceedings will be documented such documents to be distributed
to the Parties and copies shall be kept as a record. All actions, responsibilities, and
accountabilities arising out of any meeting shall be tracked and managed.
d) The Parties shall ensure as far as reasonably practicable that the PIU shall resolve the
issues and resolve the objectives placed before them and that members representing
that Party are empowered to make relevant decisions or have easy access to
empowered individuals for decisions to be made to achieve this.
e) In order to formally submit a Disputed Matter to the aforesaid PIU, one Party
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("Claimant") shall give a written notice ("Dispute Notice") to the other Party. The
Dispute Notice shall be accompanied by (a) a statement by the Claimant describing
the Disputed Matter in reasonable detail and (b) documentation, if any, supporting
the Claimant's position on the Disputed Matter.
f) The other Party ("Respondent") shall have the right to respond to the Dispute Notice
within 7 days after receipt of the Dispute Notice. In the event that the parties are
unable to resolve the Disputed Matter within a further period of 7 days, it shall refer
the Disputed Matter to next level (State Empowered Committee of CCTNS Project) of
the dispute resolution for action.
g) All negotiations, statements and / or documentation pursuant to these Articles shall
be without prejudice and confidential (unless mutually agreed otherwise).
h) If the Disputed Matter is having a material effect on the operation of the Services (or
any of them or part of them) the Parties will use all their respective reasonable
endeavors to reduce the elapsed time in reaching a resolution of the Disputed
Matter.
3.5.4 The payment under the various cost heads is given as under:
For the payment purposes the pro rata reduction has been done on the cost items and
sub items. The financial implications for both the phases (Implementation Phase and
Operations & Maintenance Phase) have been mentioned separately. Breakup of the
overall project cost for the phases of the project have been given in the Schedule below.
3.6 Schedule-VI: Payment Schedule
The SI will sign a Service Level Agreement (SLA) with KCoPS covering all the required
services.
The payment schedule and milestones are divided into two phases:
A. Implementation Phase B. Operations and Maintenance Phase
Note: - Any fluctuation in prices due to inflation, tax regulations, will be borne by the SI and not be passed on to KCoPS.
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Milestones and Payment Schedules:
S. No. Payment Milestones % Payment of Total Contract Value
A. Implementation Phase CAPEX
1. M1: Advance No payments
2. M2: Pre – Go Live Readiness1 in the Pilot Districts 10% of CAPEX
3. M3: Go-Live 2 in the Pilot Districts 15% of CAPEX
4. M4: Pre – Go Live Readiness1 in the Final Rollout Phase
Districts
20% of CAPEX
5. M5: Go-Live2 in the Final Rollout Phase Districts 30% of CAPEX
6. M9: Go-Live2 in all the remaining Police Stations / Higher
Offices
10% of CAPEX
7. M10: Successful integration with CAS (Center) and
successful transfer of the data for three months in
succession
15% of CAPEX
B. Operations and Maintenance Phase OPEX
8. The operations and maintenance phase is for a period of
24 months post Go-Live. The lump-sum cost quoted for
the Operations and Maintenance Phase for each year
will be divided into 2 equated installments and made as
2 equal payments upon satisfactorily adhering to the
SLAs. The payments during the Operations and
Maintenance Phase will be made at the end of every six
months after the delivery of the services upon
satisfactorily adhering to the SLAs defined in the volume
1 of this RFP. The successful bidder will be required to
submit a compliance report at the end of every month
and a consolidated compliance report at the end of 6
months based on which these payments would be
made.
25% of OPEX half yearly (4 installments)
Note: All payments to the System Integrator shall be made upon submission of invoices along
with relevant sign-offs from KCoPS.
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1. Pre – Go Live Readiness of Districts under Phase requires Completion and Acceptance of the following activities in at least 85% of the Police Stations / Higher Offices in each of the Districts targeted under the Phase
FRS, SRS, design documents, test cases and test plan
Installation and Commissioning of Data Centre site
Commissioning of Police IT and advanced applications
Site Preparation
Delivery and Commissioning of Client Site Infrastructure
Networking
Data Migration and Data Digitization
Capacity Building Program covering the targeted personnel
Change Management Initiatives covering the targeted personnel
User Acceptance Testing
2. Go-Live in the Phase requires Completion and Acceptance of the following activities
all 100% of the Police Stations / Higher Offices in each of the Districts targeted under the Phase
Site Preparation
Delivery and Commissioning of Client Site Infrastructure
Installation and Commissioning of DR site
Networking
Data Migration and Data Digitization
Capacity Building Program covering the targeted personnel
Change Management Initiatives covering the targeted personnel
Police stations and higher offices have completely migrated to the new application and the police station and the higher offices’ personnel are successfully conducting the intended functions through the application
Successful operations of system as desired by the KCoPS
Please note:
a. The above payments are subject to meeting of SLAs, failing which the appropriate deductions will be made as mentioned in the SLA.
b. All the hardware proposed under this project should be along with a Comprehensive AMC for 5 years post Successful Go-Live of the project i.e. from successful go-live of Phase-II.
c. The System Integrator will also be responsible to maintain the comprehensive AMC for the existing hardware that SI will use during the implementation of this project after expiry of warranty/ AMC with existing contract.
d. The System Integrator will also be responsible to maintain comprehensive warranty/ AMC of all the hardware proposed under the project till successful go-live of the project.
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e. Whenever the penalty is levied on System Integrator for failing to meet the required SLA, the penalty will be adjusted in the same half yearly installment payment.
f. Any delay on account of KCoPS officials (and not attributable to the SI) shall not be taken into account while computing adherence to service levels for the SI. While KCoPS will ensure that any Sign off / Comments are provided within period of 15 working days from the submission of deliverables by the SI.
4.0 Service level Agreement
1. This document describes the service levels to be established for the Services offered by
the SI to the Karnataka State Police / KCoPS. The SI shall monitor and maintain the
stated service levels to provide quality service to the Karnataka State Police / KCoPS.
2. Definitions:
a. “Scheduled Maintenance Time” shall mean the time that the System is
not in service due to a scheduled activity as defined in this SLA. The scheduled
maintenance time would not be during scheduled operation time. Further,
scheduled maintenance time is planned downtime with the prior permission of
the KCoPS.
b. “Scheduled operation time” means the scheduled operating hours of the System for the month. All scheduled maintenance time on the system would be deducted from the total operation time for the month to give the scheduled operation time. The total operation time for the systems and applications within the Primary DC, DRC and critical KSP site infrastructure will be 24x7x365. The total operation time for the other KSP site systems shall be 18 hours.
c. “System or Application downtime” means accumulated time during
which the System is totally inoperable within the Scheduled Operation Time but
outside the scheduled maintenance time and measured from the time the
Karnataka State Police / KCoPS and /or its officials/employees log a call with the
SI team of the failure or the failure is known to the SI from the availability
measurement tools to the time when the System is returned to proper operation.
d. “Availability” means the time for which the services and facilities are
available for conducting operations on the Karnataka State Police system
including application and associated infrastructure. Availability is defined as:
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{(Scheduled Operation Time – System Downtime) / (Scheduled Operation Time)} * 100%
e. “Helpdesk Support” shall mean the 16x6 basis support centre which shall
handle Fault reporting, Trouble Ticketing, and related enquiries during this
contract.
f. “Incident” refers to any event / abnormalities in the functioning of the
Data Centre Equipment / Services that may lead to disruption in normal
operations of the Data Centre, System, or Application services.
g. “Error” in data digitization or data migration exercise, refers to the mistakes made intentional/ unintentional by SI which may or may not change the actual meaning of the subject.
h. “Security Breaches” mean any type of vulnerability such as unauthorized access/ manipulation to any of the hardware components or Police IT or any critical application of DC & DR sites or data by any unauthorized user through LAN/ Internet/ Intranet, portal/ website hacking.
Interpretations:
a. The business hours are 8:30AM to 8:30PM on all working days (Mon-Sat) excluding Public Holidays or any other Holidays observed by the Karnataka State Police (Except Police Stations). The SI however recognizes the fact that the Karnataka State Police offices will require to work beyond the business hours on need basis.
b. "Non-Business Hours “shall mean hours excluding “business Hours”. c. 18x7 shall mean hours between 06:00AM -12.00AM midnight on all days of the
week.
d. If the operations at Primary DC are not switched to DRC within the stipulated
timeframe (Recovery Time Objective), it will be added to the system downtime.
e. The availability for a cluster will be the average of availability computed across all
the servers in a cluster, rather than on individual servers. However, non-
compliance with performance parameters for infrastructure and system / service
degradation will be considered for downtime calculation.
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f. The SLA parameters shall be monitored on a monthly basis as per the individual
SLA parameter requirements. However, if the performance of the
system/services is degraded significantly at any given point in time during the
contract and if the immediate measures are not implemented and issues are not
rectified to the complete satisfaction of the Karnataka State Police / KCoPS or an
agency designated by them, then the Karnataka State Police / KCoPS will have the
right to take appropriate disciplinary actions including termination of the
contract.
g. A Service Level violation will occur if the SI fails to meet Minimum Service Levels,
as measured on a half yearly basis, for a particular Service Level. Overall
Availability and Performance Measurements will be on a monthly basis for the
purpose of Service Level reporting. An “Availability and Performance Report” will
be provided by the SI on monthly basis in the Karnataka State Police / KCoPS
suggested format and a review shall be conducted based on this report. A
monthly Availability and Performance Report shall be provided to the Karnataka
State Police / KCoPS at the end of every month containing the summary of all
incidents reported and associated SI performance measurement for that period.
The monthly Availability and Performance Report will be deemed to be accepted
by the Karnataka State Police / KCoPS upon review and signoff by SI and the
Karnataka State Police / KCoPS. All such reports should be generated from the
EMS tools to be deployed by the vendor under this contract. Wherever required,
some of the Service Levels will be assessed through audits or reports e.g.
utilization reports, measurements reports, etc., as appropriate to be provided by
the SI on a monthly basis, in the formats as required by the Karnataka State
Police The tools to perform the audit will need to be provided by the SI. Audits
will normally be done on regular basis or as required by the Karnataka State
Police/KCoPS and will be performed by the Karnataka State Police / KCoPS or the
appointed third party agencies.
h. EMS system as specified in this RFP shall play a critical role in monitoring the SLA
compliance and hence will have to be customized accordingly. The 3rd party
testing and audit of the system shall put sufficient emphasis on ensuring the
capability of EMS system to capture SLA compliance correctly and as specified in
this RFP. The selected System Integrator (SI) must deploy EMS tool and develop
additional scripts (if required) for capturing the required data for SLA report
generation in automated way. This tool should generate the SLA Monitoring
report in the end of every month which is to be shared with the Karnataka State
Police / KCoPS on a monthly basis. The tool should also be capable of generating
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SLA reports for a half-year. The Karnataka State Police / KCoPS will audit the tool
and the scripts on a regular basis. & CRIMINAL TRACKING
NETWORK AND SYSTE
i. The Post Implementation SLAs will prevail from the start of the Operations and
Maintenance Phase. However, SLAs will be subject to being redefined, to the
extent necessitated by field experience at the police stations / higher offices and
the developments of technology practices globally. The SLAs may be reviewed on
an annual/bi-annual basis as the Karnataka State Police / KCoPS decides after
taking the advice of the SI and other agencies. All the changes would be made by
the Karnataka State Police / KCoPS in consultation with the SI.
j. The SI is expected to provide service levels as mentioned in the following tables.
In case these service levels cannot be achieved, it shall result in a breach of
contract and invoke the penalty clause. Payments to the SI are linked to the
compliance with the SLA metrics laid down in the tables below. The penalties will
be computed and calculated as per the computation explained in this agreement.
During the contract period, it is envisaged that there could be changes to the SLA,
in terms of addition, alteration, or deletion of certain parameters, based on
mutual consent of both the parties i.e. the Karnataka State Police/KCoPS and SI.
k. Following tables outlines the key service level requirements for the system, which
needs be ensured by the SI during the operations and maintenance period. These
requirements shall be strictly imposed and either the Karnataka State
Police/KCoPS or a third party audit/certification agency shall be deployed for
certifying the performance of the SI against the target performance metrics as
outlined in the tables below.
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4.1 Implementation Phase SLAs:
4.1.1 Capacity Building: Service level
Description
Measurement
Capacity
Building
All the trainees within each of the training program should pass the training exam with more than 80% or more marks conducted after their training
Severity of Violation: High
This service level will be monitored and measured on a per District basis through
online examination of each trainee and their result
If the training quality in the program falls below the minimum service level, it will
be treated as one (1) violation.
The total number of violations for the payment period will be the cumulative
number of violations across all the programs across all Districts in the payment
period.
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4.1.2 Data Migration / Digitization:
Service level
Description
Measurement
Data
Migration/
Digitization
Errors having “High” impact would amount from mistakes in section of offence/ FIR details/ Name of accused or complainant/ particulars of accused such as address, contact details, ID (DL No., passport No. etc.). High impacting errors shall have direct implications to penalties.
Errors having “Low” impact would amount from other mistakes. 3 or less low impacting errors per case file will not be subjected for penalties, however mistakes would be corrected by SI at the time of such incident is reported.
Severity of Violation: High
This service level will be measured on a monthly basis for each Police Station / Higher Office.
If the data migration / digitization service level in a police station / higher office falls
below the minimum service level, it will be treated as one (1) violation.
The total number of violations for the payment period will be the cumulative number
of violations across all the police stations / higher offices in the payment period.
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4.1.3 Delay in milestones: Service level
Description
Measurement
Delay in
achieving any
of the
milestones
The KCoPS and the SI will define the project milestones and deliverables within the framework defined in Error! Reference source not found. of this volume. This activity will be performed during the stage of signing of the agreement and will form part of the contract. Once signed the Project Milestones will remain sacrosanct and SI has to ensure that there are no delays within these milestones. Here it must be noted that any delay arising out of reasons attributable to KSP, KCoPS or any of their agencies, will not invoke any penalty. A delay of 1 week in any of the Project Milestones will be considered as a “low” level violation. Any delay beyond that will be considered as a “high” level violation.
Severity of Violation: High
This service level will be measured on a monthly basis for the entire project. Any delay in any particular milestone will be considered as ‘1’ violation.
The total number of violations for the payment period will be the cumulative number
of violations across that entire period for the entire project.
4.1.4 Violations and Associated Penalties:
a. The primary intent of Penalties is to ensure that the system performs in
accordance with the defined service levels. Penalties are not meant to be
punitive or, conversely, a vehicle for additional fees.
b. Penalty Calculations. The framework for Penalties, as a result of not meeting the Service
Level Targets is as follows:
i. The performance will be measured for each of the defined service level metric
against the minimum / target service level requirements and the violations will be calculated accordingly.
ii. The number of violations in the reporting period for each level of severity will be totaled and used for the calculation of Penalties.
iii. Penalties applicable for each of the high severity violations are 0.1% of respective payment- period payment to the SI.
iv. Penalties applicable for each of the medium severity violations are 0.05% of respective payment- period payment to the SI.
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c. In case more than one SLA is breached because of a common reason then the
breach drawing highest penalty will become applicable.
4.2 Post Implementation Phase SLAs:
1. Primary DC/DRC Site Infrastructure Systems and Application Availability and Performance:
a. Production Police IT and other advanced applications - The failure or disruption
has a direct impact on the Karnataka State Police’s ability to service its police
stations / higher offices, ability to perform critical back-office functions or a direct
impact on the organization. This includes but not limited to:-
i. Storage and related switches at Primary DC and DRC.
ii. Web, Application, Database, and Backup Servers at Primary DC and DRC.
iii. Primary DC to DRC connectivity.
iv. Primary DC and DRC network infrastructure.
v. Primary DC and DRC security infrastructure.
b. Other Systems in Production and Non Production Systems (Development, QA,
and Training). The failure or disruption has no direct impact on the Karnataka
State Police’s ability to serve its police stations / higher offices, or perform critical
back-office functions.
i. Production non-POLICE IT Application Servers.
ii. Test, QA and Training Servers.
iii. Helpdesk infrastructure & applications.
iv. EMS Infrastructure.
c. Police IT Components and advanced applications: The failure or disruption has a
direct impact on the Karnataka State Police’s ability to service its police stations /
higher offices, ability to perform critical back-office functions or a direct impact
on the organization.
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d. Non Police IT and advanced applications Components: The failure or disruption
has no direct impact on the Karnataka State Police’s ability to serve its police
stations / higher offices, or perform critical back-office functions.
e. These service levels will be monitored on a monthly basis.
f. The below tables gives details on the Service Levels the SI should maintain.
Service Level
Description
Measurement
Infrastructure Availability
Availability of production Police IT systems and advanced applications shall be at least 99% in a particular month.
Severity of Violation: High
Availability in each month of the period of calculation
Violations for calculation of
penalty
< 99% &>= 98.5% 1 < 98.5% &>= 98% 2 < 98% 3
In addition to the above, one (1) additional violation will be added for each % drop below 98%, to the overall violations for this service level. Measured using the EMS tool, the non-availability would be considered as non-accessibility of the services by the EMS. Non-availability of any of the services would amount to deviation / violation.
Infrastructure
Availability
Availability of Police IT application and all its components in production and non-production systems shall be at least 97% in a particular month.
Severity of Violation: Medium
Availability in each month of the period of calculation
Violations for calculation of
penalty
< 97% &>= 96.5% 1 < 96.5% &>= 96% 2 < 96% 3
In addition to the above, one (1) additional violation will be added for each % drop below 96%, to the overall violations for this service level. Measured using the EMS tool, the non-availability would be considered as non-accessibility of the services by the EMS. Non-availability of any of the services would amount to deviation / violation.
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Infrastructure
Availability
Recovery Time Objective (RTO) shall be less than or equal to six hours (6) hours.
Severity of Violation: High
Each instance of non-meeting this service level will be treated as one (1) violation. The same will be also verified using DR drill, to be conducted by the SI one in every quarter of a year.
Infrastructure
Availability
Recovery Point Objective (RPO) should be two hours. (Data loss of only 2 hours in case of failure of Primary DC).
Severity of Violation: High Each instance of non-meeting this service level will be treated as two (2) violations. The same will be also verified using DR drill, to be conducted by the SI one in every quarter of a year.
Infrastructure Performance
Sustained period of peak CPU utilization of any server crossing 70% (with the exception of batch processing) shall be less than or equal to 30 minutes.
Severity of Violation: High
Each occurrence where the peak CPU utilization of any server crosses 70% (with the exception of batch processing) and stays above 70% for time more than 30 minutes will be treated as one (1) instance. Number of instances over the six month period
Violations for calculation of penalty
>0 & <=3
1
>3
2
In addition to the above, if the number of instances in any month in the six-month period exceeds 3, one (1) additional violation will be added for each such month to the overall violations for this service level. Measured using the EMS tool, the non-availability would be considered as non-accessibility of the services by the EMS. Non-availability of any of the services would amount to deviation / violation.
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Infrastructure
Performance
Sustained period of peak I/O utilization of any server crossing 70% (with the exception of batch processing) shall be less than or equal to 30 minutes. Severity of Violation: High
Each occurrence where the peak I/O utilization of any server crosses 70% (with the exception of batch processing) and stays above 70% for time more than 30 minutes will be treated as one (1) instance. Number of instances over the six month period
Violations for calculation of penalty
>0 & <=3
1
>3
2
In addition to the above, if the number of instances in any month in the six- month period exceeds 3, one (1) additional violation will be added for each such month to the overall violations for this service level. Measured using the EMS tool, the non-availability would be considered as non-accessibility of the services by the EMS. Non-availability of any of the services would amount to deviation / violation.
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g. Every incidence of security breach would be considered high severity of violation
and would be treated as 5 violations for calculation of penalty. Karnataka State
Police would also have discretion to appoint third party agency for security audit
of the entire CCTNS system.
4.2.1 Karnataka State Police / KCoPS Site Infrastructure Systems
a. Critical KSP Police Site Systems: The failure or disruption results in
inability of the police station / higher offices to service its dependent offices
or perform critical back-office functions. Critical KSP Police site infrastructure
means the IT infrastructure at KSP site which are shared by multiple users i.e.,
Core Switch, Core Routers, etc.
Application Performance
Average response time while using Police IT application, with a transaction volume of 10,000 or more number of transactions performed per minute over the Intranet based application software without any deadlocks and contentions taking place over application / web server or database server resources and with < 70% System Utilization (including CPU & memory). This service level will be monitored on a monthly basis.
Severity of Violation: High
The list of critical business functions and peak usage hours will be identified by the Karnataka State Police / KCoPS during the Supply and System Integration Phase. Average application response time in each month of the period of calculation
Violations for calculation of penalty
>4s & <=5s 2
>5s & <=6s 4
>6s 5
In addition to the above, one (1) additional violation will be added for every second, if the average turnaround time goes beyond 6s, to the overall violations for this service level.
Response time at selected Police Stations and Offices, for the time window of office working hours, for Police IT application would be monitored using application performance measurement tools (part of EMS). The average response time would be calculated by dividing the total response time, for all requests summed together, by the number of requests made to the application system. It would be the responsibility of the SI to ensure that either the size of the file or the time taken to query databases or time taken to perform complex business operations does not affect the response time.
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b. This service level will be measured on a monthly basis for each implementation site.
c. The below tables gives details on the Service Levels the SI should maintain. Service Level
Description
Measurement
Systems Availability at KSP Sites
Availability of the critical site infrastructure components at all the implementation sites shall be at least 99%
Severity of Violation: High This service level will be measured on a monthly basis for each implementation site.
If the availability in a month for an implementation site falls below the minimum service level, it will be treated as one (1) violation.
The total number of violations for the six-month period will be the cumulative number of violations across all the months across all sites in the six-month period. Reports generated through Helpdesk will be used as a basis for measuring this SLA.
4.2.2 Handholding Support: KSP Site Support:
a) Level 1 Incidents: The incident has an immediate impact on the KSP's
ability to service its police stations / higher offices, to perform critical back-
office functions or has a direct impact on the organization.
b) Level 2 Incidents: The incident has an impact on the KSP’s / KCoPS
ability to service its police stations / higher offices that while not immediate,
can cause service to degrade if not resolved within reasonable time frames.
c) The severity of the individual incidents will be mutually determined by the
Karnataka State Police / KCoPS and SPMU / SI.
d) The scheduled operation time for the KSP / KCoPS site systems shall be the
business hours of the KSP / KCoPS.
e) This service level will be measured on a monthly basis for each implementation site.
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The tables on the following page give details of the Service Levels the SI is required to maintain.
Service Level
Description
Measurement
KSP Site Support
Performance
80% of the Level 1 Incidents at each site should be resolved within 2 business hours from the time call is received / logged whichever is earlier. The maximum resolution time for any incident of this nature shall not exceed 8 business hours.
Severity of Violation: Medium
This service level will be measured on a monthly basis for each implementation site. If the performance in a month for an implementation site falls below the minimum service level, it will be treated as one (1) instance. The total number of instances for the six-month period will be the cumulative number of instances across all the months across all sites in the six-month period. Average number of instances per month = (Total number of instances for the six-month period) / 6 Reports generated through Helpdesk will be used as a basis for measuring this SLA.
Average number of instances
per
month
Violations for calculation of
penalty
>0 &<=4 1
>4 &<=8 2
>8 &<=12 3
>12 4
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KSP Site Support
Performance
80% of the Level 2 Incidents at each site should be resolved within 6 business hours from the time a call is received / logged whichever is earlier. The maximum resolution time for any incident of this nature shall not exceed 48 hours.
Severity of Violation: Medium
This service level will be measured on a monthly basis for each implementation site. If the performance in a month for an implementation site falls below the minimum service level, it will be treated as one (1) instance. The total number of instances for the six-month period will be the cumulative number of instances across all the months across all sites in the six-month period. Average number of instances per month = (Total number of instances for the six-month period) / 6 Reports generated through Helpdesk will be used as a basis for measuring this SLA.
Average number of instances
per month
Violations for calculation of penalty
>0 &<=4 1
>4 &<=8 2
>8 &<=12 3
>12 4
KSP Site Support
Performance
Replacement of hardware equipment shall be done within 7 days of notification by the KSP. Such equipments would have failed on four or more occasions in a period of less than three months or six times in a period of less than twelve months. (Mean Time Between Failure Condition)
Severity of Violation: High
Each instance of non-meeting this service level will be treated as one (1) Violation.
4.2.3 Handholding Support: Application Support:
a) Level 1 Defects: The failure to fix has an immediate impact on the Karnataka State Police’s ability to service its police stations / higher offices, inability to perform critical back-office functions or a direct impact on the organization.
b) Level 2 Defects: The failure to fix has an impact on the Karnataka State Police's ability to service its police stations / higher offices that while not immediate, can cause service to degrade if not resolved within reasonable time frames.
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c) Level 3 Defects: The failure to fix has no direct impact on the KSP's ability to serve its police stations / higher officers, or perform critical back-office functions.
The severity of the individual defects will be mutually determined by the KCoPS and SPMU. This service level will be monitored on a monthly basis.
The below tables gives details on the Service Levels the SI should maintain.
Service Level
Description
Measurement
Application Support Performance
95% of the Level 1 defects shall be resolved within 4 business hours from the time of reporting full details.
Severity of Violation: High
This service level will be monitored on a monthly basis.
Performance over the six-
month period
Violation for calculation of
penalty
<95% &>=90% 1
<90% &>=95% 2
<85% 3
Reports generated through Helpdesk will be used as a basis for measuring this
SLA.
In addition to the above, if the service level in any month in the six-
month period falls below 85%, one (1) additional violation will be added
for each such month to the overall violations for this service level.
Application Support Performance
95% of the Level 2 defects shall be resolved within 72 hours from the time of reporting full details. Severity of Violation: High
This service level will be monitored on a monthly basis. Performance over the six
month period
Violation for calculation of
penalty
<95% & >=90% 1
<90% & >=85% 2
<85% 3
In addition to the above, if the service level in any month in the six- month period falls below 85%, one (1) additional violation will be added for each such month to the overall violations for this service level. Reports generated through Helpdesk will be used as a basis for measuring this SLA.
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Application Support Performance
100% of the Level 3 defects shall be resolved within 120 hours from the time of reporting full details.
Severity of Violation: High
This service level will be monitored on a monthly basis.
Performance over the six
month period
Violation for calculation of
penalty
<100% & >=90% 1
<90% & >=80% 2
<80% 3
In addition to the above, if the service level in any month in the six- month period falls below 80%, one (1) additional violation will be added for each such month to the overall violations for this service level. Reports generated through Helpdesk will be used as a basis for measuring this SLA.
Application Support
Performance
Up to date of the documentation of the design, modifications, enhancements, and defect-fixes in the half-yearly period.
Severity of Violation: Medium
This service level will be measured on a half-yearly basis, through either an external auditor or internal auditor from KCoPS. Each instance of non-meeting this service level will be treated as one (1) violation.
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4.2.4 Handholding Support: Helpdesk and Data Center Support:
a) Level 1 Calls: The failure to fix has an immediate impact on the KSP ability to service its police stations / higher offices, inability to perform critical back-office functions or a direct impact on the organization.
b) Level 2 Calls: The failure to fix has an impact on the KSP’s / KCoPS ability to service its police stations / higher offices that while not immediate, can cause service to degrade if not resolved within reasonable time frames.
c) Level 3 Calls. The failure to fix has no direct impact on the KSP/ KCoPS ability to serve its police stations / higher offices, or perform critical back-office functions.
d) This service level will be monitored on a monthly basis.
e) The scheduled operation time for the Helpdesk shall be 24 x 7.
f) The below tables gives details on the Service Levels the SI should maintain.
Service Level
Description
Measurement
Helpdesk
Performance
98% of the calls shall be answered within 45 seconds. Severity of Violation: High
This service level will be monitored on a monthly basis.
Performance over the six
month period
Violation for calculation
of penalty
<98% & >=90% 1
<90% & >=80% 2
<80% 3
In addition to the above, if the service level in any month in the six- month period falls below 80%, one (1) additional violation will be added for each such month to the overall violations for this service level. Reports generated through Helpdesk will be used as a basis for measuring this SLA.
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4.2.5 Reporting:
The below tables gives details on the Service Levels the SI should maintain for KSP
site systems availability.
Service Level
Description
Measurement
Availability and
Performance
Report
Provide monthly SLA compliance reports, monitoring and maintenance related MIS reports by the 5th of the following month.
Severity of Violation: Medium
This service level will be monitored on a monthly basis. If the monthly SLA compliance report related to the service level metrics is not provided in the given timeframe, it will be treated as one (1) instance. The total number of instances for the six-month period will be the cumulative number of instances across all the months in the six-month period. Total number of instances
0ver the six month period
Violations for calculation of
penalty
>0 & <=3 1
> 3 2
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4.2.6 Credits for Successful Application Uptake:
The following table gives details of the credits that can be gained by the SI for
successful uptake of the application in Karnataka State Police. The credits will not
be calculated for the first reporting period and would commission from next
reporting period.
Service Level
Description
Measurement
CCTNS Uptake The following metrics will be measured at the end of each reporting period for each District that has been declared as “Go Live”:
1. Number of key transactions carried through internet (ex: Transactional
such as submitting an application for a no objection certificate and
Informational such a requesting the status of a case).
2. Number of active users profiles in Police IT.
3. Number of read-write transactions on Police IT system. 4. Number of Searches carried out on data in Police IT. 5. Total number of FIRs prepared through Police IT. 6. Total number of Crime Details Forms prepared through Police IT. 7. Total number of Key Investigation Forms prepared through Police IT. 8. Total number of Arrest Cards prepared through Police IT. 9. Total number of Charge Sheets prepared through Police IT. 10. Quality (Regency and accuracy) of information available in Police IT. 11. Number of cases reported to be solved because of the availability of Police
IT 12. Number of ad-hoc requests successfully responded to using Police IT. 13. Turnaround Time for submitting the monthly and annual
crime/criminal information to NCRB from the State/UT.
A credit will be gained for each of the above parameters if the uptake for that
parameter shows significant improvement.
The following table applies for each of the above parameters:
% increase over the measurement in the last reporting period
Credits
>5 &<=10% 2 >10 &<=15% 3
> 15% 4
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4.2.7 Violations and Associated Penalties:
a) The primary intent of Penalties is to ensure that the system performs in
accordance with the defined service levels. Penalties are not meant to be
punitive or, conversely, a vehicle for additional fees.
b) A six monthly performance evaluation will be conducted using the six monthly
reporting periods of that period.
c) Penalty Calculations. The framework for Penalties, as a result of not meeting the
Service Level Targets are as follows:
i. The performance will be measured for each of the defined service level metric
against the minimum / target service level requirements and the violations
will be calculated accordingly.
ii. The number of violations in the reporting period for each level of severity will
be totaled and used for the calculation of Penalties.
a. If the total number of credits gained by the SI is lower than the total
number of high severity violations in the reporting period, the total
number of credits will be subtracted from the total number of High
Severity Violations in the reporting period for the calculation of Penalties.
b. If the total number of credits gained by the SI is higher than the total
number of high severity violations in the reporting period, the resultant
total number of high severity violations in the reporting period for
calculation of penalties will be considered as zero (0).
iii. Penalties applicable for each of the high severity violations are two (2) % of
respective half yearly payment to the SI.
iv. Penalties applicable for each of the medium severity violations are one (1%)
of respective half yearly payment to the SI.
v. Penalties applicable for each of the low severity violations is half percentage
(0.5%) of respective half yearly payment to the SI.
vi. Penalties applicable for not meeting a high (H) critical performance target in
two consecutive half years on same criteria shall result in additional
deduction of 5% of the respective half yearly payment to the SI. Penalty shall
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be applicable separately for each such high critical activity.
vii. Penalties applicable for not meeting a medium (M) critical performance
target in three consecutive quarters on same criteria shall result in
additional deduction of 3% of the respective quarterly payment to the SI.
Penalty shall be applicable separately for each such medium crit ical activity.
viii. Penalties applicable for not meeting a low (L) critical performance target in
three consecutive quarters on same criteria shall result in additional
deduction of 2% of the respective quarterly payment to the SI. Penalty shall
be applicable separately for
ix. Each such medium critical activity.
x. The total amount of penalties levied during any review period would not
exceed 25% of the amount payable to the SI for that period. However, this
does not include penalties which can be levied for those items which are
outside the regular payments e.g. implementation of CCN.
xi. It is to be noted that if the overall penalty applicable for any of the review
period during the currency of the contract exceeds 25% or if the overall
penalty applicable for any of the successive half year periods during the
currency of the contract is above 15%; then the Karnataka State Police/KCoPS
shall have the right to terminate the contract.
xii. SI is expected to draft helpdesk and EMS reports which can help in measuring
the performance of the SI with respect to the SLAs.
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5. Annexures
5.1 Annexure-A: Format for Change Control Notice
Change Control Note: CCN Number:
Part A: Initiation
Title:
Originator:
Sponsor:
Date of Initiation:
Details of Proposed Change (To include reason for change and appropriate details/specifications. Identify any attachments
as A1, A2, and A3 etc.)
Authorized by KCOPS Date:
Name:
Signature:
Received by the SI
Date:
Name:
Signature:
Change Control Note CCN Number:
Part B : Evaluation
(Identify any attachment as B1, B2 and B3) Changes to services, charging structure,
payment profile, Documentation training, services levels and component working
arrangements and contractual issues.
Brief description of solutions:
Impact:
Deliverables :
Time Table :
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Charges for implementation : (including a
schedule of payments)
Other Relevant Information:
(including value-added and acceptance criteria)
Authorized by the System
Integrator
Date:
Name
Signature :
Change Control Note CCN Number
Part C : Authority to proceed
Implementation of CCN
as submitted in part A,
in accordance in part B
Approved
Rejected
(Requires further information (as follows, or as attachment 1 etc.))
For KCoPS
For the System Integrator
Signature: Signature:
Name: Name:
Title: Title:
Date: Date:
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5.2 Annexure-B: List of Services to be provided by the SI
Various services including, but not limiting, to be offered by the SI will include:
i. Project initiation & Solution Design including SRS, Design documents, hardware requirement report & detailed deployment plan for the software applications & other components of the project,
ii. Development and/ or customization of the CCTNS (POLICE IT ERP) Solution, Integration with existing applications & migration of existing data including the testing and user acceptance.
iii. Site Preparation and LAN creation.
iv. Procurement/supply, deployment, and commissioning of the necessary Hardware at all the KSP locations mentioned in geographical scope of RFP Volume-I.
v. Procurement/supply, deployment and commissioning of the required
Networking equipments & connectivity and Up gradation of bandwidth at the existing locations
vi. Data Entry and digitization of the records available in the paper files and
migration of the data available in the existing databases,
vii. Training to the staff members and stakeholders of the Department and necessary Change Management, and
viii. Provisioning of Change Management.
ix. Provisioning of Handholding support for a period of six months post successful
Go Live of CCTNS Solution.
x. Operations and maintenance of the system including providing technical support for IT solution for a period of five years starting from the date of successful Go Live of CCTNS Solution.
Note:
a. SI will have to implement the Solution keeping in mind the functions and
services of the department and at the end the solution shall include all the
necessary application modules as well as hardware components as per the
requirements of Karnataka State Police / KCoPS.
Karnataka State Police RFP for Selection of State System Integrator 90
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b. The selected SI shall implement the solution based on the requirements
identified in this RFP and shall suggest improvements (if any) at the time of
the designing the solution. It is expected that SI will validate the
Requirements/ Architecture deigns, etc. proposed in this RFP and will
improve upon it, if required.
5.3 Annexure-C: Minimum Required Deliverables and Associated Timelines
Detailed Project Plan
S. No.
Project Activity Deliverables Timelines in weeks (0 – from date of signing of contract)
1 Resource mobilization and taking control of Facility Management of existing DC and Client Locations
0
2
Project planning
i. Detailed Project Plan (DPP) for Implementation of the Project ii. Risk Management and Mitigation Plan iii. Manpower Deployment Plan
0+1
3 Approval by KCoPS
Approval of DPP, Risk Management, Manpower Deployment
0+1
Study and Design
4 Detailed assessment of functional and MIS requirements
iv. Updated/ vetted FRS report including list of additional features that would result in further improvement in the overall application performance for consideration of the KSP v. A comparative report on the extent of functionality currently available in the existing application (KCoPS by KSP) other applications vi. Detailed integration and interfacing model vii. Change/ Reference document including all the changes or deviations from the KCoPS/ FRS of other modules
0+2
5
Finalization/ Vetting of FRS
6 Approval by KCoPS
Approval on updated FRS, comparative report, detailed integration & interfacing model & change/ reference document
0+3
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7
System Study – study the legislation, business processes and organization design of KSP along with relevant reports such as PIM
viii. A comprehensive System Requirement Study (SRS) document ix. Templates of the test plan, Technical Architecture Document, SRS, SRS, design documents, site survey report, Requirements Traceability Matrix & other templates x. System Requirement Specification Report and Software Requirement Specification reports meeting all the Business, Functional and technical requirement of KSP and incorporating all the functional specifications, standards provided by the NCRB, KSP specific requirements and different integration points with CAS (Centre), external agencies and other applications of KSP xi. List of additional features proposed in complete CCTNS Application xii. POLICE IT Application Software Implementation document w.r.t. Development, Configuration, Customization, Extension and Integration as per KSP’s requirements
0+6
8 Approval by KCoPS Approval of SRS and templates 0+7
9 Preparation of Solution Design documents
A detailed Design document including: xiii. Technical Architecture Document (Application, Network, and Security) xiv. High Level Design xv. Low Level Design xvi. POLICE IT ERP Application Test Plans and Test Cases xvii. SLA and Performance Monitoring Plan
0+11
10 Approval by KCoPS Approval of detailed document (KSP & NCRB)
0+13
11 Site Survey xviii. A site survey report detailing the current status of each site and the enhancements to be made at each site(s) based on the State’s requirement and the guidelines of MHA, NCRB
0+8
12 Approval by KCoPS Approval of Site Survey Report 0+8
13 IT infrastructure sizing xix. Final BoM with Technical 0+14
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specifications for the IT Hardware, Network and other IT Infrastructure Requirements xx. Strategy for Data Centre and DR Site xxi. Report on the reusability of existing infrastructure xxii. Hardware procurement & Deployment plan
14 Approval by KCoPS Approval of reports on final infrastructure requirements, reusability of existing infrastructure and hardware procurement & deployment plan (KSP & NCRB)
0+14
15 Data Migration Strategy xxiii. Data Migration Strategy and Methodology
0+14
16 Approval by KCoPS xxiv. Approval of data migration strategy & methodology
0+14
17 Procurement, Commissioning and operationalization of IT infrastructure at Data Centre and DR
xxv. Additional Hardware and Network devices at DC and DR
0+20
18 Enhancement and Configuration of the POLICE IT application software and unit and integration testing of all its modules
xxvi. Final version of the Police IT Application Software
0+24
Implementation
19 3rd Party Audit and UAT of POLICE IT application software based on the requirement specifications
xxvii. Feedback Report based on 3rd Party Audit and UAT
0+27
20 Implementation of recommendations from UAT and 3rd Party Audit
xxviii. Updated version of the Police IT Application Software and the DC and DR infrastructure with all recommendations implemented
0+30
21 Approval by KCoPS Approval of 3rd Party Audit and UAT reports
0+31
22 Integration with CAS (Centre) xxix. Integration Report along with the architecture
0+30
23 Data digitization and migration of historical data
xxx. Data Digitization and Migration Report
0+32
24 3rd Party Audit of the data digitization process and the quality of data generated
xxxi. Final and complete database of Police records
0+33
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25 Approval by KCoPS Approval of data migration & digitization of historical data
0+33
26 Site preparation at Pilot Phase Client site locations
xxxii. Site Preparation Report 0+32
27 Procurement, Commissioning and Operationalizing the IT infrastructure at Pilot phase Police locations
xxxiii. Pilot Phase Implementation Report
0+32
28 User Training on Pilot Phase Police IT Application Software
xxxiv. Training of users and evaluation report
0+32
29 Approval by KCoPS Approval of training feedback and evaluation report
0+32
30 Pilot rollout in three districts 0+34
31 Go-Live of Pilot xxxv. Commissioning Report for Pilot Sites, Data Centre and DR Site xxxvi. Performance and Load Testing Report for Pilot phase xxxvii. Operational Helpdesk xxxviii. Manpower deployment details
0+34
32 Approval by KCoPS Acceptance of commissioning of Pilot Phase on the basis of completion of activities
0+34
33 Improvement of application according to the experience of Pilot Phase
0+35
34 3rd Party Validation and UAT of the improvements incorporated.
0+36
35 Police IT application software and hardware customization for Phase II and integration with external agencies & advanced applications. The existing system (KCoPS) will run in parallel till transition period testing and shall migrate to new system (POLICE IT ERP) once declared commissioned.
xxxix. Pilot phase suggestion incorporation report
0+36
36 Approval by KCoPS Approval of the pilot phase suggestion incorporation report
0+36
Final Rollout Phase implementation
37 Site preparation at Final Rollout Phase Client
xxxx. Report on site preparation 0+35
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locations
38 Approval by KCoPS Approval of report on site preparation 0+36
39 Procurement, Commissioning and Operationalizing of Additional IT infrastructure at Final Rollout Phase Client locations
xxxxi. Final Rollout Phase Commissioning Evaluation Report
0+36
40 Capacity Building and Change Management, including specialized training and resource mobilization
xxxxii. Capacity Building & change management report
0+38
41 Approval by KCoPS Approval of evaluation report & change management report
0+38
42 User Training on complete Police IT Application Software
xxxxiii. Training of users & evaluation report and change management report
0+38
43 Approval by KCoPS Approval of evaluation report & change management report
0+38
44 State wide rollout xxxxiv. Report on amendments/ enhancements/ modifications made based on inputs of KSP / Third Party’s Acceptance Testing for State-wide Roll-Out
0+40
45 Approval by KCoPS Approval of report 0+40
46 Go-Live for complete CCTNS Solution
xxxxv. Go-Live Acceptance from KSP xxxxvi. Report on roll-out across State including a. Site Preparation and Infrastructure Deployment Report across State b. Manpower Deployment Report c. Data Migration Report including Test Plans and Test Results for Data Migration d. Training Delivery Report e. Overall Test Report
0+52
47 Approval by KCoPS
Acceptance of commissioning of Phase II (Entire CCTNS Project commissioning) on the basis of completion of activities
0+52
Post Implementation - Operation and Maintenance
2 Years from the “Go-Live” of Complete Police IT Solution
1 Handholding support Reports submission on handholding of sites For next 6 months from “Go-Live of each
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of the phases –Pilot and complete Police IT solution respectively”
2 Approval by KCoPS Approval of reports Within one month of report submission by SI
3 Project Operation and Maintenance
xxxxvii. Monthly & Half yearly Progress Report on Project including SLA Monitoring Report and Exception Report xxxxviii. Project Quality Assurance report xxxxix. Details of all the issues logged
2 Years from the date of “Go-Live” of Complete Police IT Solution
4 Approval by KCoPS Approval of half yearly reports Within two weeks of report submission by SI
Key Notes for above Table: a. “Go-live” is a date, 3 month after the proposed Police IT system has been made completely
operational, in its entirety, as per the requirements provided in this RFP across all Police Stations. Within this period of 3 months, first month would be provided for acceptance go-live while the next 2 months would be stabilization period. While acceptance go-live period would be utilized to review the impact of the application software and its adherence to the project objectives set out in this RFP. The stabilization go-live would be used to review the performance of the application software in terms of its capacity to handle load and its error free operations.
b. The timelines mentioned for each milestone, occurring before the go-live, can be negotiated between the SI and the department and minor adjustments to the timelines can be performed without impacting the overall go-live. In such circumstances the Implementation & Rollout SLAs will get modified accordingly. Such changes have to be signed off, by the SI and the department, as part of the contract.
c. Penalties shall be levied by the Department for delay in completion of the milestones. The details of the penalties are specified in the Service Level Agreements of this RFP.
d. It is to be noted that upon completion of Go-live the SI is required to submit the updated source code and any document, which may have undergone changes after their initial delivery, as per the milestones. Further, at the end of each quarter of operations and maintenance support, SI is required to submit all the updated system design documents, specifications, source code, application deployment files, user manuals, administration manuals, software change logs and all other applicable deliverables, which may have undergone changes as a result of any change control note getting executed during that quarter.
e. The Go-live of solution shall be upon certification of the entire Police IT system by the third party agency. SI is required to address all the gaps identified during the testing to the satisfaction of the department prior to Go-live.
f. All the documents/manuals shall be kept up to date by the SI based on the changes to the system functionality performed during the contract period. The revision history shall be
Karnataka State Police RFP for Selection of State System Integrator 96
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maintained by SI for all such changes. Further the SI should, as and when required, submit an updated version of all documents/manuals incorporating all such changes or updations which may have taken place over the documents as a result of knowledge gained or user experience and related feedback of the documents.
g. The payment during O & M phase (Year 1 - 3 of implementation) is also subject to successful demonstration of SLA measurement process/reports for the SLA’s indicated in this RFP. The SLA reporting tools/process implemented by the SI is subject to a Third party review and SI shall address any issues identified during such third-party review for achieving the eligibility for this payment.
h. A deliverable would undergo multiple iterations before it gets approved. Iterations would involve review by the department and modification of the deliverable by the SI, accommodating the suggestions provided. The SI needs to plan accordingly.
5.4 Annexure-D: Bill of Material
A. Bill of Material – Software Solution:
The SI will ensure that all the licenses of proposed application / system software etc.
procured for this project are procured in the name of CEO, KCoPS, and Karnataka
State Police and shall be as per requirement of this Agreement.
Note: Technical Statement for software solutions mentioned in the “Solution
Information and Bill of Material Software solution” part of Volume-II of the RFP
should be considered for Bill of Material Software Solutions
B. Bill of Material – Infrastructure:
Technical Compliance Statement mentioned in the in Annexure-B - Bill of Quantity
and Technical Specifications given in Volume-I of the RFP should be considered for
Bill of Material Infrastructure.
Karnataka State Police RFP for Selection of State System Integrator 97
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5.5 Annexure-E: Roles & Responsibilities of the Parties
1. Roles and Responsibilities of System Integrator
1) Preparation of Detailed Project Plan in line with the overall plan provided in the RFP. The same should be prepared in consultation with KCoPS or its nominated agencies
2) Procure, install, commission, operate and maintain: a. Requisite hardware & system software at Police Units, Data Center and other
locations as per the requirements mentioned in the Volume-I of RFP; b. Networking equipments, connectivity services and LAN as per the requirements
mentioned in the Volume-I; c. Meet the defined SLAs for the performance of the system.
3) Addressing technology obsolescence by appropriate up-gradation, replacement, and / or replenishment of systems deployed at various locations (Data Centre, HQ and other locations).
4) Insure the entire hardware and infrastructure to be deployed at various locations for the entire duration of the contract against vandalism, theft, fire and lightening, etc.
5) Keep all system software i.e. OS, antivirus, office applications etc., for Servers, PCs etc. at Data Centre and various locations, up to date by installing regular upgrades / patches.
6) Rectification of system software problems due to crashing or malfunctioning of the OS, RDBMS, or front end within the time limits to meet the SLAs as defined in this Agreement.
7) Develop / customize, deploy and maintain the requisite Software Solution as per the requirements of the KCoPS at concerned locations.
8) Provide necessary support for the resolution of bugs, patches, & upgrades of the software solution.
9) Provide necessary manpower for managing the Change Requests. 10) Design various manuals like User manual, Trouble Shooting manual etc. for the system. 11) Provide training on application modules to the staff members and stakeholders of the KSP 12) Maintain the business continuity. 13) Deploy the required manpower to manage the operations 14) Ensuring the SLAs for downtime of system, software customization, procurement and
delivery of hardware & networking equipments, errors in data entry, etc. as defined in RFP Volume-I are met.
15) Management and quality control of all services and infrastructure. 16) Any other services which is required for the successful execution of the project. 17) Regular Backup as per the schedule and Disaster Recovery. 18) Generation of MIS reports as per the requirements of KCoPS. 19) Generation of the report for the monitoring of SLAs. 20) Meet the minimum defined Technical Specifications for the IT Infrastructure including
Hardware and networking equipments keeping in mind the application and future requirements of the Karnataka State Police / KCoPS
The detailed scope of work, roles and responsibilities of System Integrator for Police IT system are discussed in detail in Scope of Services section of the RFP document.
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2. Roles and Responsibilities of KCoPS or its nominated agency:
1) Constitute the Governance and Project Management Structures from Government as required for Police IT implementation
2) Evaluate the bids received in response to this RFP and select the System Integrator 3) Finalization of the agreement and the SLA with the System Integrator 4) Facilitate meeting of the Empowered & Apex Committees at regular intervals to take
stock of the progress of the project, resolve issues and issue relevant Government Orders and guidelines with respect to any reforms or Business process reengineering with defined Standard operating procedures (SOP)
5) Finalization of project implementation plan along with timelines and deliverables in consultation with the System Integrator with best practices in industry.
6) Seek nomination of nodal officers within the department who will be the department’s point of contact for the System Integrator for various approvals and validations.
7) Provide adequate space for setting up of infrastructure, software development and other activities to be carried out by the System Integrator.
8) Coordination between all the Police Units for providing necessary information for the study and development / customization of the necessary solution.
9) Co-ordination with BSNL Operator and other state agencies to assist the System Integrator in execution of the project.
10) Coordinate with SI for conducting workshops for the Stakeholder departments. 11) Provide the data available in the form of physical files and existing databases to the SI
for digitization purposes. 12) Select a reputed 3rd party as the agency for conducting security audit of the Police IT
system 13) Deployment of staff members and 3rd Party Auditors of the KSP/KCoPS for verification
of the digitized data within the defined timelines. 14) Audit that Data Backups are being taken regularly by the SI as per the schedule agreed
upon. 15) Audit that the hardware and other infrastructure deployed by the SI at the Data Centre,
DR site and other locations etc. meets the minimum specifications as mentioned in RFP and is maintained properly to meet the SLAs as defined in RFP.
16) Monitoring of overall timelines, SLAs and calculation of penalties accordingly. 17) Creation of suitable structures and procedures to evaluate /ensure that the payment that
is due for the services rendered is paid in terms of the SLA/Agreement conditions 18) Tie-up with one or more Banking or Financial institutions to facilitate e-Payment
(Receipts) using Payment Gateways. 19) Build the necessary tie-up required with Certifying Agencies for the issue of digital
certificates 20) Create a mechanism for resolution of disputes that may arise between the System
Integrator and the Government 21) Implement policy reforms and amendments with Best practices as required for
implementation of the project 22) Engage third party experts / agencies (TPA) to perform the validation of deliverables
during project design, development, implementation, Acceptance & operations phases
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23) Monitoring and managing project performance 24) Review of performance of the vendors and stakeholders and undertake corrective actions
to achieve the project objectives 25) Coordinate with all the stakeholders and third party agencies, vendors involved in the
Police IT Project 26) Overall project issue & risk Management 27) Reporting project progress, successes, issues and risks to the steering committee and
support in taking corrective actions, with mitigation plans 28) Project communications management with weekly review meetings. 29) Conducting UAT for the application solution deployed. 30) Issuing the Acceptance Certificate on successful deployment of the software application,
hardware deployed, digitized data and for other components of the Scope of Work (wherever required).
31) Any other requirements that could arise during operations for effective governance and to meet any administrative requirement.
32) To create internal capacity now for execution of the project after takeover from the System Integrator.
33) Identification of list of personnel (government users and other stakeholders) who shall be trained and issue communication to the trainees regarding the time and venue where the training activity is held.
34) Provide office space/ infrastructure required for conducting training programs. 35) Ensuring the staff members and other stakeholders attend the training programs as per
the schedule defined by the SI and agreed upon by KCoPS or its nominated agency. 36) Provide sign off on the deliverables of the project including SRS, design documents etc.
as defined in the RFP document.
Following presents the summary of roles and responsibilities of various stakeholders of Police IT project.
EC – Steering Committee
KSP – Karnataka State Police, Government of Karnataka
SI– System Integrator
CAA – Certification & Audit Agency
PMO – Project Management Office
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Table 1: Stakeholder Responsibilities for Police IT Implementation
S.N Activity EC SI KSP / PMO
CAA
1. Selection of Implementation, Audit & Certification agencies
Y Y
2. Finalization of Functional Requirements for ‘Police IT’ system covering all the aspects
Y
3. Provide sign-off on the deliverables submitted by SI during design phase
Y Y
4. Coordinate between Police Stations, with BSNL and other required Government agencies
Y
5. System Design, Development & implementation of Final Version of the Police IT system
Y
6. Provisioning of data for digitization Y
7. Data Digitization as required for Police IT system implementation
Y
8. System Configuration Management Y
9. Procurement of additional IT Infrastructure for implementation of Police IT system at DC, DR sites
Y
10. Procurement of additional end user IT Infrastructure for implementation of Police IT system at Police Stations and its offices
Y
11. Audit & Certification of Police IT system Y Y
12. Monitor and measure the performance of the SI against the contractual obligations
Y
13. Provide physical space for implementation of Police IT infrastructure at Police DC and DR site.
Y Y
14. Correction/addressing the gaps identified in Audit & Certification & delivery of error free system for Police IT
Y
15. Identifying resources for internal Capacity Building Y
16. Training of Department employees for usage of Police IT system
Y
17. Operations & Maintenance of Police IT system Y
18. Providing the required bandwidth for internet connectivity and network connectivity at DC and DR as well as physical space for hosting the Police
Y
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S.N Activity EC SI KSP / PMO
CAA
IT system at DC and DR sites
19. Ensuring uptime & performance of Police IT system as per defined SLA at DC, DR sites
Y
20. Operation & maintenance of Police IT system at DC, DR sites
Y
21. Performance management including fine-tuning of Operating System, Application Server, Database server, end user systems at DC, DR
Y
22. Obtaining Insurance of the IT Infrastructure for the Police IT system and related IT infrastructure for DC,BC, DR
Y
23. Preparation for ISO27001 Certification for Police IT system within twelve months from date of go-live for DC,BC, DR sites
Y
24. Monitoring & Measurement of SLAs Y
The System Integrator shall set up a Project Office in Bangalore, Karnataka and staff it with Project Management, Team, functional team, technical team and the operations and maintenance team/Help desk for the entire duration of the project.
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GR
ATI
ON
S R
OLE
OF
SYST
EM IN
TEG
RA
TOR
(SI
) -
PO
LIC
E IT
& C
AS
INTE
GR
ATI
ON
S
5
Vo
l I,
P
g
76
, Se
c. 4
.3
M
od
ific
atio
n t
o R
ole
of
Syst
em In
tegr
ato
r fo
r P
olic
e IT
&
CA
S in
tegr
atio
n
Mo
dif
ica
tio
n
RO
LE O
F SO
FTW
AR
E D
EVEL
OP
MEN
T A
GEN
CY
(SD
A)-
PO
LIC
E IT
& C
AS
INTE
GR
ATI
ON
Th
e SD
A w
ill e
nh
ance
th
e ex
isti
ng
Po
lice
IT a
pp
licat
ion
so
ftw
are
an
d p
rovi
de
War
ran
ty S
up
po
rt f
or
Po
lice
IT
app
licat
ion
fo
r a
per
iod
of
24
mo
nth
s fr
om
Go
-Liv
e.
The
enh
ance
men
t ac
tivi
ty w
ill e
nsu
re t
he
follo
win
g –
1.
Enh
ance
th
e cu
rren
t P
olic
e IT
sys
tem
by
con
vert
ing
it
fro
m
dec
entr
aliz
ed
syst
em
to
a ce
ntr
aliz
ed
syst
em,
wit
h a
pp
licat
ion
so
ftw
are
an
d c
entr
al d
ata
RO
LE
OF
Syst
em
Inte
grat
or
(SI)
-PO
LIC
E IT
&
C
AS
INTE
GR
ATI
ON
Th
e SI
w
ill
enh
ance
th
e ex
isti
ng
Po
lice
IT
app
licat
ion
so
ftw
are
as
per
th
e G
AP
A
nal
ysis
R
epo
rt
and
p
rovi
de
War
ran
ty S
up
po
rt f
or
Po
lice
IT a
pp
licat
ion
fo
r a
per
iod
of
24
mo
nth
s fr
om
Go
-Liv
e.
Du
rin
g th
e W
arra
nty
Ph
ase
con
trac
t p
erio
d,
the
SI s
hal
l o
ffer
th
e fo
llow
ing
serv
ices
:
Ad
den
du
m t
o R
FP
fo
r se
lect
ing
Syst
em I
nte
grat
or
for
CC
TN
S p
roje
ct i
n K
arn
atak
a
3
rep
osi
tory
h
ost
ed
at
a ce
ntr
al
loca
tio
n
and
ac
cess
ed f
rom
dif
fere
nt
po
lice
stat
ion
s o
f th
e st
ate.
2
. En
han
ce
the
curr
ent
Po
lice
IT
syst
em,
by
inco
rpo
rati
ng
all
sugg
esti
on
s o
f th
e G
AP
An
alys
is
rep
ort
p
rese
nte
d
in
the
An
nex
ure
A
o
f th
is
do
cum
ent.
D
uri
ng
the
War
ran
ty P
has
e co
ntr
act
per
iod
, th
e SD
A
shal
l off
er t
he
follo
win
g se
rvic
es:
1.
SDA
sh
all m
ain
tain
Po
lice
IT a
pp
licat
ion
fo
r a
per
iod
o
f 36
mo
nth
s fr
om
th
e d
ate
of
dep
loym
ent.
2
. SD
A
war
ran
ts
that
it
s d
eliv
erab
les
un
der
th
e w
arra
nty
p
has
e w
ill
be
limit
ed
to
soft
war
e
bu
g fi
xes
and
m
ino
r en
han
cem
ents
n
ot
exce
edin
g 3
m
an d
ays
of
effo
rt.
3.
SDA
sh
all m
ake
chan
ges
in f
un
ctio
nal
ity
on
acc
ou
nt
of
chan
ges
in a
pp
licab
le l
egis
lati
on
/ S
tatu
es,
rule
s an
d n
oti
fica
tio
n d
uri
ng
the
soft
war
e d
evel
op
men
t p
erio
d
wh
ich
m
ay
even
re
qu
ire
chan
ges
to
the
syst
em
des
ign
o
f th
e ap
plic
atio
n
soft
war
e.
The
chan
ge o
rder
req
ues
t sh
all
be
exam
ined
an
d a
n
imp
act
anal
ysis
sh
all
be
carr
ied
o
ut.
A
ll m
ino
r ch
ange
s w
hic
h r
equ
ires
les
s th
an 3
day
s o
f m
an
effo
rts
shal
l be
un
der
take
n f
ree
of
cost
. 4
. M
ajo
r ch
ange
s w
hic
h r
equ
ires
mo
re t
han
3 d
ays
will
b
e co
nso
lidat
ed
and
u
nd
erta
ken
u
nd
er
mu
tual
ly a
ccep
tab
le c
ost
an
d t
ime.
1.
SI s
hal
l m
ain
tain
Po
lice
IT a
pp
licat
ion
fo
r a
per
iod
of
36
mo
nth
s fr
om
th
e d
ate
of
sign
ing
of
con
trac
t.
2.
SI
war
ran
ts
that
it
s d
eliv
erab
les
un
der
th
e w
arra
nty
p
has
e w
ill b
e fr
ee o
f an
y d
efec
t o
r b
ugs
. 3
. SI
sh
all
mak
e ch
ange
s in
fu
nct
ion
alit
y o
n a
cco
un
t o
f ch
ange
s in
ap
plic
able
leg
isla
tio
n /
Sta
tues
, ru
les
and
n
oti
fica
tio
n
du
rin
g th
e so
ftw
are
d
evel
op
men
t p
erio
d
wh
ich
may
eve
n r
equ
ire
chan
ges
to t
he
syst
em d
esig
n
of
the
app
licat
ion
so
ftw
are
. Th
e ch
ange
ord
er r
equ
est
shal
l b
e ex
amin
ed
and
an
im
pac
t an
alys
is
shal
l b
e ca
rrie
d o
ut
as p
er t
he
chan
ge c
on
tro
l sch
edu
le.
Ad
den
du
m t
o R
FP
fo
r se
lect
ing
Syst
em I
nte
grat
or
for
CC
TN
S p
roje
ct i
n K
arn
atak
a
4
6
Vo
l I, P
g. 2
19
Mo
dif
icat
ion
to
A
NN
EXU
RE
-B
IT
INFR
AST
RU
CTU
RE
AT
DA
TAC
ENTR
E &
DIS
AST
ER R
ECO
VER
Y C
ENTE
R
Mo
dif
ica
tio
n
Sho
uld
be
able
to
Pu
sh V
PN
po
licy
dyn
amic
ally
to
Eas
y V
PN
Rem
ote
-en
able
d V
PN
so
luti
on
s u
po
n c
on
nec
tio
n,
elim
inat
ing
the
nee
d t
o m
anag
e ea
ch c
lien
t se
par
atel
y an
d t
her
efo
re h
elp
ing
ensu
re e
nfo
rcem
ent
of
the
late
st
corp
ora
te V
PN
sec
uri
ty p
olic
ies
usi
ng
man
agem
ent
soft
war
e.
Sho
uld
be
able
to
Pu
sh V
PN
po
licy
dyn
amic
ally
to
Eas
y V
PN
o
r eq
uiv
alen
t R
emo
te-e
nab
led
V
PN
so
luti
on
s u
po
n
con
nec
tio
n,
elim
inat
ing
the
nee
d t
o
man
age
each
clie
nt
sep
arat
ely
and
th
eref
ore
hel
pin
g e
nsu
re e
nfo
rcem
ent
of
the
late
st
corp
ora
te
VP
N
secu
rity
p
olic
ies
usi
ng
man
agem
ent
soft
war
e.
7
Vo
l I
A
dd
itio
n t
o t
he
Sco
pe
of
Wo
rk
Ad
dit
ion
Sy
stem
, D
atab
ase
an
d a
pp
licat
ion
Lo
g m
anag
emen
t as
per
th
e IT
act
20
00
an
d s
ub
seq
uen
t am
end
men
ts.
8
Vo
l I
A
dd
itio
n t
o t
he
Sco
pe
of
Wo
rk
A
dd
itio
n
In
tegr
atio
n w
ith
th
e le
gacy
sys
tem
s p
rovi
ded
in
“A
nn
exu
re
G –
Tec
hn
olo
gy s
tack
of
exis
tin
g le
gacy
ap
plic
atio
n”.
Th
is
inte
grat
ion
sh
ou
ld r
esu
lt i
n t
he
pro
visi
on
ing
of
follo
win
g m
inim
um
fea
ture
s:
1.
Inte
grat
ed d
ash
bo
ard
2
. C
oh
esiv
e M
IS
3.
Un
ifie
d D
atab
ase
To t
his
en
d t
he
SI s
hal
l b
e re
qu
ired
to
cre
ate
a se
par
ate
dat
abas
e w
hic
h w
ill c
olla
te d
ata
fro
m a
ll le
gacy
sys
tem
s ei
ther
in r
eal
tim
e o
r b
atch
wis
e.
9
Vo
l I,
P
g.
20
3,
Tab
le 1
.0(2
)
Mo
dif
icat
ion
to
Tab
le 1
.0:
Dat
a C
entr
e S
erve
rs T
ech
nic
al
Det
ails
(A
lso
ap
plic
able
fo
r D
RC
) M
od
ific
ati
on
Cac
he:
Min
imu
m o
f 18
MB
C
ach
e: M
inim
um
of
16 M
B
10
V
ol
I,
Pg
. 2
07
,
Mo
dif
icat
ion
to
Ta
ble
3
.0:
Dat
a C
entr
e –
Serv
er
Load
M
od
ific
ati
on
Ad
den
du
m t
o R
FP
fo
r se
lect
ing
Syst
em I
nte
grat
or
for
CC
TN
S p
roje
ct i
n K
arn
atak
a
5
Tab
le 3
.0(8
.1)
Bal
ance
r w
ith
Glo
bal
Ser
ver
Load
Bal
ance
r (S
LB &
GSL
B)
(Als
o a
pp
licab
le f
or
DR
C)
Sho
uld
Hav
e M
inim
um
75
00
SSL
CP
S fr
om
day
1 a
nd
u
pgr
adab
le
to
12
00
0 SS
L C
PS
in
futu
re
wit
ho
ut
add
itio
nal
har
dw
are
& c
ost
Sho
uld
H
ave
Min
imu
m
75
00
SS
L C
PS
fro
m
day
1
an
d
up
grad
able
to
10
000
SSL
CP
S in
fu
ture
wit
ho
ut
add
itio
nal
h
ard
war
e &
co
st
11
V
ol
I,
Pg
. 2
19
, Ta
ble
5.0
(4)
M
od
ific
atio
n t
o T
able
5.0
: D
ata
Cen
tre
-Fir
ewal
l Ap
plia
nce
-In
tern
al
(Als
o a
pp
licab
le f
or
DR
C)
Mo
dif
ica
tio
n
Min
imu
m o
f 5
Gb
ps
Fire
wal
l Th
rou
ghp
ut
Min
imu
m o
f 2
Gb
ps
IPSe
c V
PN
Th
rou
ghp
ut
Min
imu
m o
f 1
,500
,00
0 c
on
curr
ent
con
nec
tio
ns
50
,00
0 C
on
nec
tio
ns/
seco
nd
Min
imu
m o
f 4
Gb
ps
Fire
wal
l Th
rou
ghp
ut
Min
imu
m o
f 2
Gb
ps
IPSe
c V
PN
Th
rou
ghp
ut
Min
imu
m o
f 1
,500
,000
co
ncu
rren
t co
nn
ecti
on
s
20
,00
0 C
on
nec
tio
ns/
seco
nd
12
V
ol
I,
Pg
. 2
21
, Ta
ble
6.0
(30
)
Mo
dif
icat
ion
to
Tab
le 6
.0:
Dat
a C
entr
e -
Intr
usi
on
P
reve
nti
on
Sys
tem
s (I
PS)
– In
tern
al
(Als
o a
pp
licab
le f
or
DR
C)
Mo
dif
ica
tio
n
The
pro
po
sed
IP
S ve
nd
or
mu
st b
e in
th
e le
ader
s o
r ch
alle
nge
rs
qu
adra
nts
in
th
e m
ost
re
cen
t G
artn
er
Mag
ic Q
uad
ran
t re
po
rt f
or
Net
wo
rk IP
S
The
pro
po
sed
IP
S ve
nd
or
mu
st b
e in
th
e le
ader
s /
Vis
ion
ary
/ ch
alle
nge
rs q
uad
ran
ts i
n t
he
mo
st r
ecen
t G
artn
er M
agic
Q
uad
ran
t re
po
rt f
or
Net
wo
rk IP
S.
13
V
ol
I,
Pg
. 2
23
, Ta
ble
7.0
(3)
M
od
ific
atio
n t
o T
able
7.0
: D
ata
Cen
tre
Co
re L
3 S
wit
ch
Mo
dif
ica
tio
n
Mo
du
lar
arch
itec
ture
, u
p t
o t
en s
lots
fo
r in
terf
ace
mo
du
les
Du
al
swit
ch
fab
ric
cap
able
w
ith
tw
o
ded
icat
ed
fab
ric
slo
ts a
par
t fr
om
th
e in
terf
ace
mo
du
le s
lots
Shal
l pro
vid
e d
istr
ibu
ted
sw
itch
ing
tech
no
logy
(an
y ad
dit
ion
al h
ard
war
e r
equ
ired
fo
r th
e sa
me
shal
l be
Mo
du
lar
arch
itec
ture
o
r eq
uiv
alen
t te
chn
olo
gy
min
imu
m o
f f
ive
slo
ts f
or
inte
rfac
e m
od
ule
s
Du
al s
wit
ch f
abri
c ca
pab
le w
ith
tw
o d
edic
ated
fab
ric
slo
ts a
par
t fr
om
th
e in
terf
ace
mo
du
le s
lots
Shal
l p
rovi
de
dis
trib
ute
d
swit
chin
g te
chn
olo
gy
(an
y ad
dit
ion
al h
ard
war
e r
equ
ired
fo
r th
e sa
me
shal
l b
e
Ad
den
du
m t
o R
FP
fo
r se
lect
ing
Syst
em I
nte
grat
or
for
CC
TN
S p
roje
ct i
n K
arn
atak
a
6
pro
po
sed
)
Shal
l su
pp
ort
d
istr
ibu
ted
La
yer-
2
and
La
yer-
3
forw
ard
ing
The
swit
ch
shal
l b
e 1
9”
Rac
k M
ou
nta
ble
(p
rop
ose
d)
Shal
l hav
e u
p t
o 2
.4 T
bp
s b
ackp
lan
e ca
pac
ity
Shal
l hav
e u
p t
o 1
Tb
ps
swit
chin
g ca
pac
ity
Shal
l hav
e u
p t
o 7
00
Mp
ps
swit
chin
g th
rou
ghp
ut
Shal
l su
pp
ort
up
to
40
no
n-b
lock
ing
10G
po
rts
or
48
0 n
on
-blo
ckin
g G
igab
it p
ort
s (C
op
per
or
SFP
)
pro
po
sed
)
Shal
l su
pp
ort
d
istr
ibu
ted
La
yer-
2
and
La
yer-
3 fo
rwar
din
g
The
swit
ch s
hal
l be
19
” R
ack
Mo
un
tab
le (
pro
po
sed
)
Shal
l hav
e m
inim
um
of
200
Gb
ps
Swit
chin
g ca
pac
ity/
mo
du
le
Shal
l hav
e m
inim
um
65
Mp
ps
swit
chin
g th
rou
ghp
ut/
mo
du
le
14
V
ol
I,
Pg
. 2
28
, Ta
ble
8.0
(4)
M
od
ific
atio
n t
o T
able
8.0
Dat
a C
entr
e G
igab
it L
2 Sw
itch
M
od
ific
ati
on
Shal
l su
pp
ort
ext
ern
al r
edu
nd
ant
po
wer
su
pp
ly
Shal
l su
pp
ort
ext
ern
al/I
nte
rnal
red
un
dan
t p
ow
er
sup
ply
15
V
ol
I,
Pg
. 2
28
, Ta
ble
8.0
(7)
D
ele
tio
n t
o T
able
8.0
(7)
Dat
a C
entr
e G
igab
it L
2 Sw
itch
(Sec
uri
ty)
(Als
o a
pp
licab
le f
or
DC
an
d D
RC
)
Del
etio
n
Hie
rarc
hic
al u
ser
man
agem
ent
and
pas
swo
rd-
bas
ed p
rote
ctio
n
AA
A/R
AD
IUS/
TAC
AC
S au
then
tica
tio
n
MA
C
add
ress
au
then
tica
tio
n,
80
2.1
x au
then
tica
tio
n
Mu
ltip
le 8
02
.1x
use
rs p
er p
ort
SSH
2.0
, HTT
PS
and
SSL
IP-M
AC
-po
rt b
ind
ing
IP S
ou
rce
Gu
ard
Ad
den
du
m t
o R
FP
fo
r se
lect
ing
Syst
em I
nte
grat
or
for
CC
TN
S p
roje
ct i
n K
arn
atak
a
7
AR
P d
etec
tio
n
MA
C a
dd
ress
lear
nin
g lim
it o
n a
po
rt
Sup
po
rt S
TP R
oo
t G
uar
d a
nd
BP
DU
Gu
ard
DH
CP
Sn
oo
pin
g
16
V
ol
I,
Pg
. 2
27
, Ta
ble
8.0
(5)
D
ele
tio
n t
o T
able
8.0
(5)
Dat
a C
en
tre
Gig
abit
L2
Sw
itch
D
elet
ion
Lin
k ag
greg
atio
n u
p t
o 1
28
agg
rega
tio
n g
rou
ps
each
su
pp
ort
ing
up
to
eig
ht
GE
po
rts
17
V
ol
I,
Pg
. 1
10
, Se
c . 6
.9(l
)
Ad
dit
ion
to
IN
FRA
STR
UC
TUR
E M
AIN
TEN
AN
CE
AN
D
FAC
ILIT
Y
MA
NA
GEM
ENT
(P
rovi
sio
nin
g,
dep
loyi
ng
and
su
per
visi
ng
pe
rso
nn
el)
Ad
dit
ion
Th
e SI
sh
all
ensu
re t
hat
th
e p
hys
ical
& l
oca
lized
su
pp
ort
is
pro
vid
ed o
n 2
4 X
7 b
asis
at
DC
.
18
V
ol
I,
Sec.
6
.11
(vi)
, P
g.
12
9
M
od
ific
atio
n t
o T
rain
ing
M
od
ific
ati
on
The
SI w
ill h
ave
to i
mp
art
trai
nin
g o
n b
asic
co
mp
ute
r u
sage
& a
cces
s sk
ills
to t
he
trai
nee
s. T
his
wo
uld
no
t in
clu
de
trai
nin
g o
n M
S O
ffic
e o
r an
y su
ch p
rod
uct
s.
The
trai
nin
g w
ill f
ocu
s o
n u
sin
g o
per
atin
g sy
stem
an
d
the
feat
ure
s lik
e b
row
sers
an
d f
ile e
xplo
rers
.
The
SI w
ill h
ave
to im
par
t tr
ain
ing
on
bas
ic c
om
pu
ter
usa
ge
&
acce
ss
skill
s to
th
e tr
ain
ees.
Th
is
wo
uld
al
so
incl
ud
e tr
ain
ing
on
M
S O
ffic
e.
The
trai
nin
g w
ill
focu
s o
n
usi
ng
op
erat
ing
syst
em a
nd
th
e fe
atu
res
like
bro
wse
rs a
nd
file
ex
plo
rers
.
19
V
ol
I,
Sec.
3
.1,
Pg
.
Mo
dif
icat
ion
to
Imp
lem
enta
tio
n F
ram
e w
ork
of
Po
lice
IT
Mo
dif
ica
tio
n
KSP
has
als
o im
ple
men
ted
an
MP
LS a
nd
VP
No
BB
bas
ed
bro
adb
and
net
wo
rk (
KSP
WA
N)
con
nec
tin
g 1
400
Po
lice
Stat
ion
s an
d h
as b
uilt
a f
ull
Dat
a C
ente
r (i
nte
rio
rs a
nd
KSP
has
als
o i
mp
lem
ente
d a
n M
PLS
an
d V
PN
oB
B b
ased
b
road
ban
d n
etw
ork
(K
SPW
AN
) co
nn
ecti
ng
14
00 L
oca
tio
ns
an
d h
as b
uilt
a f
ull
Dat
a C
ente
r (i
nte
rio
rs a
nd
civ
il w
ork
s) in
Ad
den
du
m t
o R
FP
fo
r se
lect
ing
Syst
em I
nte
grat
or
for
CC
TN
S p
roje
ct i
n K
arn
atak
a
8
civi
l w
ork
s) i
n 1
00
0 S
qft
. sp
ace
at K
SRP
Bat
talio
n i
n
Ban
galo
re.
10
00
Sq
ft. s
pac
e at
KSR
P B
atta
lion
in B
anga
lore
.
20
V
ol I
, Sec
. 6
.6 b
. (a
), P
g.1
01
M
od
ific
atio
n t
o S
cop
e o
f D
ata
Mig
rati
on
an
d D
igit
izat
ion
M
od
ific
ati
on
The
sco
pe
of
dat
a m
igra
tio
n
and
d
igit
izat
ion
sh
all
incl
ud
e:
Dat
a fr
om
old
Po
lice
IT a
pp
licat
ion
sys
tem
to
th
e n
ew
enh
ance
d P
olic
e IT
ap
plic
atio
n s
yste
m.
The
sco
pe
of
dat
a m
igra
tio
n a
nd
dig
itiz
atio
n s
hal
l in
clu
de:
D
ata
fro
m C
CIS
ap
plic
atio
n s
yste
m t
o t
he
new
en
han
ced
P
olic
e IT
ap
plic
atio
n s
yste
m.
21
V
ol
I,
Sec.
6
.4,
Pg
. 95
Mo
dif
icat
ion
to
Sit
e P
rep
arat
ion
M
od
ific
ati
on
Sl N
o
Ite
m
Tota
l Nu
mb
er
1
Co
mp
ute
r C
hai
r
28
98
2
C
om
pu
ter
Tab
le
28
98
3
St
ora
ge B
ox
2
63
Sl N
o
Ite
m
Tota
l Nu
mb
er
1
Co
mp
ute
r C
hai
r
16
94
2
Co
mp
ute
r Ta
ble
2
12
9
3
Sto
rage
Bo
x
90
6 P
leas
e re
fer
to t
he
An
nex
ure
2o
f th
is d
ocu
men
t fo
r gr
eate
r d
etai
l.
22
Vo
l I, S
ec. 6
.4,
Pg.
95
Ad
dit
ion
to
Sit
e P
rep
arat
ion
Ad
dit
ion
R
efer
to
An
nex
ure
2 o
f th
is d
ocu
men
t fo
r si
te p
rep
arat
ion
d
etai
ls.
23
V
ol
I,
An
nex
ure
-C,
Pg
2
65
M
od
ific
atio
n t
o H
ard
war
e D
eliv
ere
d t
o P
olic
e S
tati
on
s U
nd
er
CIP
A p
roje
ct
Mo
dif
ica
tio
n
Har
dw
are
del
iver
ed t
o P
olic
e S
tati
on
un
der
CIP
A P
roje
ct
Har
dw
are
del
iver
ed t
o P
olic
e St
atio
n a
nd
Hig
her
off
ices
un
der
Ad
den
du
m t
o R
FP
fo
r se
lect
ing
Syst
em I
nte
grat
or
for
CC
TN
S p
roje
ct i
n K
arn
atak
a
9
Sl.
No
Lo
cati
on
It
em
P
er
Loca
tio
n
No
of
loca
tio
n
To
tal
No
1
No
n-C
IPA
Po
lice
Stat
ion
Har
dw
are
D
esk
top
4
18
2
10
56
2
CIP
A P
olic
e St
atio
n
Har
dw
are
Des
kto
p
0 7
24
0
Tota
l Har
dw
are
Re
qu
irem
ent
PS
(D
eskt
op
) 9
06
1
05
6
3
Cir
cle
off
ice
Har
dw
are
Des
kto
p
3 2
32
7
02
4
Sub
div
isio
n
Har
dw
are
D
esk
top
3
13
0
39
0
5
Ran
ge H
ard
war
e
Des
kto
p
4 6
24
6
SCR
B H
ard
war
e D
esk
top
4
1 4
7
Co
mm
issi
on
erat
e H
ard
war
e
Des
kto
p
25
4 1
00
8
Dis
tric
t H
ead
Q
uar
ter
Har
dw
are
Des
kto
p
10
31
31
0
9
Po
lice
Hea
d
Qu
arte
r H
ard
war
e
Des
kto
p
50
1 5
0
Tota
l Hig
her
Off
ices
Har
dw
are
(Des
kto
p)
40
7
15
80
1
Jails
D
esk
top
1
1 1
2
Fore
nsi
c Sc
ien
ce
Lab
D
esk
top
1
1 1
CIP
A P
roje
ct
Ple
ase
refe
r to
An
nex
ure
2 o
f th
is d
ocu
men
t fo
r gr
eate
r d
etai
l.
S.
No
Lo
cati
on
It
em
P
er
Loca
tio
n
No
of
loca
tio
n
Tota
l N
o
1 N
on
-CIP
A P
olic
e St
atio
n H
ard
war
e
Des
kto
p
4
182
7
28
2 C
IPA
Po
lice
Stat
ion
H
ard
war
e D
eskt
op
0
7
24
0
Tota
l Har
dw
are
Re
qu
irem
ent
PS
(D
esk
top
) 9
06
728
3 C
ircl
e o
ffic
e H
ard
war
e D
eskt
op
3
2
32
696
4 Su
b d
ivis
ion
H
ard
war
e
Des
kto
p
3
130
3
90
5 R
ange
Har
dw
are
D
eskt
op
4
6
24
6 SC
RB
Har
dw
are
Des
kto
p
4
1 4
7 C
om
mis
sio
ner
ate
Har
dw
are
D
eskt
op
2
5
4 1
00
8 D
istr
ict
Hea
d
Qu
arte
r H
ard
war
e D
eskt
op
1
0
31
3
10
9 P
olic
e H
ead
Q
uar
ter
Har
dw
are
D
eskt
op
5
0
1 5
0
Tota
l Hig
her
Off
ices
Har
dw
are
(De
skto
p)
407
1
57
4
1 Ja
ils
Des
kto
p
1
1 1
Ad
den
du
m t
o R
FP
fo
r se
lect
ing
Syst
em I
nte
grat
or
for
CC
TN
S p
roje
ct i
n K
arn
atak
a
10
3
Fin
ger
Pri
nt
Bu
reau
D
esk
top
1
36
36
4
Po
lice
Co
ntr
ol
Ro
om
(Lar
ge
Cit
ies/
PH
Q
Des
kto
p
5 6
30
5
Po
lice
Co
ntr
ol
Ro
om
(Sm
all C
itie
s)
Des
kto
p
3 3
1 9
3
To
tal S
pec
ial U
nit
s H
ard
war
e
(De
skto
p)
75
16
1
Tota
l Des
kto
p R
eq
uir
emen
ts
13
89
2
79
7
2 Fo
ren
sic
Scie
nce
La
b
Des
kto
p
1
1 1
3 Fi
nge
r P
rin
t B
ure
au
Des
kto
p
1
36
3
6
4 P
olic
e C
on
tro
l R
oo
m(L
arge
C
itie
s/P
HQ
Des
kto
p
5
6 3
0
5 P
olic
e C
on
tro
l R
oo
m(S
mal
l Cit
ies)
D
eskt
op
3
3
1
93
To
tal S
pec
ial U
nit
s H
ard
war
e (D
esk
top
) 7
5
161
Tota
l Des
kto
p R
eq
uir
emen
ts
13
89
2
46
3
24
V
ol
I,
ta
ble
6
Pg
. 2
55
M
od
ific
atio
n t
o Q
uan
tity
of
DR
- In
tru
sio
n P
reve
nti
on
Syst
em
s( IP
S )
Mo
dif
ica
tio
n
Ite
m
Qu
anti
ty
DR
C -
Intr
usi
on
Pre
ven
tio
n S
yste
ms
(IP
S)-I
nte
rnal
2
Ite
m
Qu
anti
ty
DR
C -
Intr
usi
on
Pre
ven
tio
n S
yste
ms
(IP
S)-I
nte
rnal
1
25
V
ol
I,
Pg
. 10
8
po
int
no
2
M
od
ific
atio
n t
o G
en
era
l Req
uir
emen
t M
od
ific
ati
on
At
the
DR
sit
e th
e st
ora
ge s
ho
uld
hav
e 7
0%
of
the
cap
acit
y o
f th
e D
ata
Cen
tre
site
.
At
the
DR
sit
e th
e st
ora
ge s
ho
uld
hav
e 1
00
% o
f th
e ca
pac
ity
of
the
Dat
a C
entr
e si
te.
Ad
den
du
m t
o R
FP
fo
r se
lect
ing
Syst
em I
nte
grat
or
for
CC
TN
S p
roje
ct i
n K
arn
atak
a
11
RFP
Vo
lum
e II
: C
om
me
rcia
l & B
idd
ing
Term
s
1
Vo
l II
, P
g.
30
, Se
c. 3
.4.8
Mo
dif
icat
ion
to
Eva
luat
ion
Cri
teri
a o
f C
om
mer
cial
Bid
s
Mo
dif
ica
tio
n
1.
The C
om
merc
ial
Bid
s of
only
th
e te
chn
ica
lly qua
lifie
d
bid
ders
will
be o
pe
ned f
or
eva
luatio
n.
2.
Sin
ce t
he p
aym
ents
to t
he
SI
will
mad
e o
ver
a p
eri
od
of
ov
er
thre
e y
ea
rs (
a m
inim
um
of
12 m
on
ths f
or
the
Imp
lem
en
tati
on
P
has
e
–
an
d
main
ten
an
ce
o
f
exis
tin
g in
frastr
uctu
re – fo
llo
wed
b
y tw
o y
ea
rs f
or
Op
era
tio
ns
an
d
Main
ten
an
ce
Serv
ices),
th
e
DC
F
meth
od
will
b
e
used
to
com
pare
diffe
rent
pa
ym
ent
term
s,
inclu
din
g
advance
pa
ym
ents
an
d
pro
gre
ssiv
e
sta
ge pa
ym
ents
to
th
e S
Is so as to
bring th
em
to
a
com
mon d
enom
ination f
or
dete
rmin
ing
lo
west b
idder.
3.
The K
SP
/ K
CoP
S w
ill e
va
luate
th
e off
ers
re
ceiv
ed b
y
adop
tin
g D
iscou
nte
d C
ash
F
low
(D
CF
) m
eth
od w
ith
a
dis
countin
g
rate
in
con
sonance
w
ith
the
exis
ting
govern
ment
borr
ow
ing
rate
. T
he D
CF
is d
efined
in
th
e
Glo
ssary
of
Man
agem
en
t and
Accounting
Term
s,
pub
lishe
d
by
the
Institu
te
of
Cost
and
Work
s
Accounta
nts
of
India
. D
CF
m
eth
od w
ould
be used fo
r
eva
luation o
f bid
s.
The b
id w
ith t
he l
ow
est
Net
Pre
se
nt
Valu
e (
NP
V)
dete
rmin
ed u
sin
g t
he D
CF
meth
od w
ill b
e
sele
cte
d.
4.
Deta
iled m
odalit
ies f
or
ap
ply
ing D
CF
tech
niq
ue
are
as
belo
w:
Net
Pre
sen
t V
alu
e (
NP
V)
meth
od w
ill b
e u
se
d f
or
1.
The C
om
merc
ial B
ids o
f only
th
e t
echn
ically
qu
alif
ied b
idders
will
be
open
ed f
or
eva
luatio
n.
2.
Sin
ce
th
e pa
ym
ents
to
th
e S
I w
ill
mad
e o
ver
a p
eri
od
o
f o
ver
thre
e yea
rs (
a m
inim
um
o
f 12 m
on
ths f
or
the I
mp
lem
en
tati
on
Ph
as
e –
an
d m
ain
ten
an
ce o
f exis
tin
g i
nfr
astr
uctu
re –
fo
llo
wed
by tw
o ye
ars
fo
r O
pe
rati
on
s an
d M
ain
ten
an
ce S
erv
ices),
th
e
DC
F
meth
od
will
be
use
d
to
com
pare
diffe
rent
pa
ym
ent
term
s,
inclu
din
g a
dvance p
aym
ents
and p
rogre
ssiv
e s
tage p
aym
ents
to t
he
SIs
so a
s t
o b
ring t
hem
to a
com
mon d
enom
ination f
or
dete
rmin
ing
low
est
bid
der.
3.
The
KS
P/
KC
oP
S
will
e
valu
ate
th
e
off
ers
re
ceiv
ed
b
y
ado
pting
Dis
counte
d
Cash F
low
(D
CF
) m
eth
od
with
a
dis
co
unting
ra
te in
consonance
with
the
exis
ting g
overn
ment
borr
ow
ing r
ate
. T
he D
CF
is d
efine
d i
n t
he G
lossary
of
Mana
gem
ent
and
Accounting
Term
s,
pub
lishe
d b
y t
he I
nstitu
te o
f C
ost
an
d W
ork
s A
ccounta
nts
of
Ind
ia.
DC
F m
eth
od w
ou
ld b
e u
se
d f
or
eva
lua
tion o
f b
ids.
4.
Deta
iled m
odalit
ies f
or
ap
ply
ing D
CF
techn
ique a
re a
s b
elo
w:
Net
Pre
sen
t V
alu
e (
NP
V)
meth
od w
ill b
e u
sed f
or
evalu
ation o
f
the C
om
merc
ial
Off
er.
The N
et
Pre
se
nt
Valu
e o
f a c
ontr
act
is
equa
l to
th
e sum
of
the pre
sent
va
lues of
all
the cash flow
s
associa
ted
with
it.
The
form
ula
fo
r calc
ula
ting
NP
V
of
a
Com
merc
ial O
ffer
is illu
str
ate
d in P
ara
(6)
belo
w.
Dis
counting
rate
to
b
e
used
un
der
the
meth
od
is
to
be
the
Govern
ment
of
Ind
ia‟s
le
ndin
g
rate
o
n
loans
giv
en
to
KS
P/
Ad
den
du
m t
o R
FP
fo
r se
lect
ing
Syst
em I
nte
grat
or
for
CC
TN
S p
roje
ct i
n K
arn
atak
a
12
eva
luation o
f th
e C
om
merc
ial O
ffer.
The N
et
Pre
sent
Valu
e
of
a
contr
act
is
equa
l to
th
e
sum
of
the
pre
sent
va
lues o
f all
the c
ash f
low
s a
ssocia
ted
with
it.
The f
orm
ula
for
calc
ula
ting N
PV
of
a C
om
merc
ial
Off
er
is illu
str
ate
d in
Para
(6)
belo
w.
Dis
counting
rate
to b
e u
se
d u
nder
the m
eth
od i
s t
o
be t
he G
overn
ment
of
India
‟s l
en
din
g r
ate
on l
oa
ns
giv
en to
K
SP
/ K
Co
PS
G
overn
ments
. T
hese ra
tes
are
notifie
d b
y B
udget
Div
isio
n o
f M
inis
try o
f F
inance
annu
ally
. T
he l
ate
st
one i
s M
inis
try o
f F
inance O
M
No F
5(3
) P
D/2
008 d
ate
d 3
0 O
cto
ber
20
08 (
as p
er
whic
h t
he b
orr
ow
ing
rate
is 9
%).
The K
SP
/ K
CoP
S
will
evalu
ate
th
e
off
ers
re
ceiv
ed
b
y
ado
pting
Dis
counte
d
Cash
Flo
w
(NP
V)
meth
od
with
a
dis
countin
g r
ate
of
9%
.
NP
V w
ill b
e c
alc
ula
ted o
n t
he a
nnu
al cash o
utf
low
s.
Sta
ndard
soft
ware
for
exam
ple
„E
xcel‟,
„Lotu
s 1
-2-3
‟
or
an
y o
ther
spre
ad s
heet,
whic
h c
om
es p
relo
ad
ed
as p
art
of
a p
ers
on
al com
pute
r w
ill b
e u
sed f
or
NP
V
ana
lysis
.
The
ble
nded
pers
on
mon
th
cost
for
300
pers
on
month
s w
ill b
e c
onsid
ere
d i
n t
he c
ash
flo
ws i
n t
he
firs
t ye
ar
Th
e
NP
V
will
be
calc
ula
ted
u
sin
g
the
form
ula
belo
w:
N
PV
= C
0 +
C1/(
1+
r)1 +
C2/(
1+
r)2
KC
oP
S
Go
vern
ments
. T
hese
rate
s
are
notified
by
Bud
get
Div
isio
n
of
Min
istr
y
of
Fin
ance
annu
ally
. T
he
late
st
one
is
Min
istr
y of
Fin
ance O
M N
o F
5(3
) P
D/2
00
8 da
ted 3
0 O
cto
ber
2008 (
as p
er
wh
ich t
he b
orr
ow
ing r
ate
is 9
%).
The K
SP
/ K
CoP
S
will
eva
luate
the o
ffers
receiv
ed b
y a
dop
tin
g D
iscou
nte
d C
ash
Flo
w (
NP
V)
meth
od w
ith
a d
iscountin
g r
ate
of
9%
.
NP
V w
ill b
e c
alc
ula
ted o
n t
he a
nnu
al cash o
utf
low
s.
Sta
ndard
soft
ware
for
exa
mple
„E
xcel‟,
„L
otu
s 1
-2-3
‟ or
an
y o
ther
spre
ad she
et,
wh
ich com
es pre
loade
d as p
art
of
a pers
on
al
com
pute
r w
ill b
e u
sed f
or
NP
V a
na
lysis
.
Th
e N
PV
will b
e c
alc
ula
ted
usin
g t
he f
orm
ula
belo
w:
N
PV
= C
0 +
C1/(
1+
r)1 +
C2/(
1+
r)2
W
here
,
i.
C0 ... C
5 a
re the
ye
arl
y c
ash o
utf
low
s a
s illu
str
ate
d b
elo
w
ii.
C0 is th
e S
um
of
the b
elo
w c
om
ponents
a.
Sub-t
ota
l fo
r S
erv
ices
Pro
vid
ed
Durin
g
Imple
menta
tion
Phase (S
um
of
item
s 1 – 7,
refe
r to
P
ricin
g S
um
mary
She
et)
b.
Ble
nd
ed
Pers
on
Mo
nth
C
ost
for
300
Pers
on
Mo
nth
s
(refe
r to
Pricin
g S
um
mary
She
et)
iii.
C1 i
s C
ost
of
Opera
tions a
nd M
ain
tena
nce S
erv
ices f
or
the
1st y
ear
aft
er
“Go
-Liv
e”
iv.
C2 i
s C
ost
of
Opera
tions a
nd M
ain
tena
nce S
erv
ices f
or
the
2nd y
ear
aft
er
“Go
-Liv
e”
v.
r is
the a
nn
ua
l d
iscounting r
ate
as s
pecifie
d a
bo
ve
Ad
den
du
m t
o R
FP
fo
r se
lect
ing
Syst
em I
nte
grat
or
for
CC
TN
S p
roje
ct i
n K
arn
atak
a
13
W
here
,
i.
C0
...
C5
are
th
e
ye
arl
y
cash
outf
low
s
as
illustr
ate
d b
elo
w
ii.
C0 is th
e S
um
of
the b
elo
w c
om
ponents
iii.
Sub-t
ota
l fo
r S
erv
ices
Pro
vid
ed
Duri
ng
Imple
menta
tio
n P
hase (
Su
m o
f item
s 1
– 8
, re
fer
to P
ricin
g S
um
mary
Sh
eet)
iv.
Ble
nd
ed
Pers
on
Mon
th
Cost
for
300
Pers
on
Month
s (
refe
r to
Pricin
g S
um
mary
Shee
t)
v.
C1
is
Cost
of
Opera
tion
s
and
Ma
inte
na
nce
Serv
ices f
or
the 1
st y
ear
aft
er
“Go
-Liv
e”
vi.
C2
is
Cost
of
Opera
tion
s
and
Ma
inte
na
nce
Serv
ices f
or
the 2
nd y
ear
aft
er
“Go
-Liv
e”
vii.
r
is t
he a
nn
ual
dis
counting
rate
as s
pecifie
d i
n
Para
(2)
abo
ve
Th
e b
idd
er
ach
ievin
g t
he l
ow
est
NP
V c
ost
(L1
) w
ill
be
invit
ed
fo
r n
eg
oti
ati
on
s
for
aw
ard
ing
th
e
co
ntr
act.
In
case o
f a t
ie w
he
re t
wo
or
mo
re b
idd
ers
hav
e a
ch
ieved
the
sam
e
low
est
NP
V
co
st
(L1),
th
e
bid
der
wit
h
the
hig
her
tech
nic
al
sco
re
will
be
invit
ed
fi
rst
for
neg
oti
ati
on
s f
or
aw
ard
ing
th
e c
on
tract.
NP
V f
orm
ula
is
on
ly
for
calc
ula
tio
n
of
L1
bid
, th
e
paym
en
ts
will
be
mad
e as
p
er
actu
al
us
ag
e b
ased
u
po
n th
e ra
tes an
d
am
ou
nts
qu
ote
d in
th
e c
om
merc
ial p
rop
osal.
The N
PV
valu
es i
de
ntifie
d u
sin
g t
he
above f
orm
ula
would
be e
va
luate
d
usin
g Q
CB
S form
ula
to id
entify
the b
est b
id.
For
Qualit
y a
nd C
ost
based E
va
lua
tio
n (
QC
BS
), t
he f
ollo
win
g f
orm
ula
will
be u
sed
for
the e
va
luation o
f th
e b
ids.
The s
core
s w
ill b
e c
alc
ula
ted a
s:
Bn =
0.7
*Tn
+ (
0.3
)*(N
PV
min
/NP
Vb *
10
0)
Where
i.
Bn =
overa
ll score
of
bid
der
und
er
consid
era
tion (
calc
ula
ted u
p
to tw
o d
ecim
al p
oin
ts)
ii.
Tn =
Techn
ica
l score
for
the b
idd
er
un
der
consid
era
tion
iii.
NP
Vb =
NP
V v
alu
e o
f th
e c
om
merc
ial pro
posal of th
e b
idder
iv.
NP
Vm
in =
L
ow
est
NP
V valu
e am
ong th
e financia
l pro
posa
ls
under
co
nsid
era
tion
Th
e b
idd
er
ach
ievin
g t
he h
igh
est
mark
s (
Bm
ax
) w
ill
be i
nvit
ed
fo
r n
eg
oti
ati
on
s f
or
aw
ard
ing
th
e c
on
tract.
In
ca
se o
f a
tie
wh
ere
tw
o o
r m
ore
b
idd
ers
h
av
e ach
ieved
th
e sam
e m
ark
s (B
max
), th
e b
idd
er
wit
h t
he h
igh
er
tech
nic
al
sco
re w
ill
be i
nvit
ed
fir
st
for
neg
oti
ati
on
s
for
aw
ard
ing
th
e c
on
tract.
Ad
den
du
m t
o R
FP
fo
r se
lect
ing
Syst
em I
nte
grat
or
for
CC
TN
S p
roje
ct i
n K
arn
atak
a
14
2
Vo
l II
, P
g.
55
, A
nn
exu
re F
Mo
dif
icat
ion
to
An
nex
ure
- F
: Pri
cin
g Su
mm
ary
Mo
dif
ica
tio
n
A
dd
itio
n o
f Fo
rm 4
: Co
nsu
mab
les
Co
st
3
Vo
l II
, P
g.
55
, A
nn
exu
re F
Mo
dif
icat
ion
to
A
nn
exu
re-F
: P
rici
ng
Sum
mar
y (E
: Su
pp
ort
M
anp
ow
er)
M
od
ific
ati
on
Un
its
of
Serv
ice
(X)
for
Syst
em A
dm
inis
trat
or
is 3
6
Un
its
of
Serv
ice
(X)
for
Dat
abas
e A
dm
inis
trat
or
is 3
6 U
nit
s o
f Se
rvic
e (X
) fo
r Sy
stem
Ad
min
istr
ato
r is
72
Un
its
of
Serv
ice
(X)
for
Dat
abas
e A
dm
inis
trat
or
is 7
2
4
Vo
l II
, P
g.
55
, A
nn
exu
re F
Ad
dit
ion
to
An
nex
ure
-F:
Pri
cin
g Su
mm
ary
(Fo
rm 2
C:
Ap
pli
cati
on
an
d P
ort
al E
nh
ance
men
t C
ost
) A
dd
itio
n
C
han
ge M
anag
emen
t an
d C
apac
ity
bu
ildin
g ad
viso
ry s
ervi
ces
5
Vo
l II
, P
g.
55
, A
nn
exu
re F
Mo
dif
icat
ion
to
A
nn
exu
re-F
: P
rici
ng
Sum
mar
y (F
orm
2
G
: A
pp
licat
ion
an
d P
ort
al E
nh
ance
men
t C
ost
) A
dd
itio
n
-
Ple
ase
ref
er t
o t
he
ap
pen
dix
do
cum
ent
“Am
end
ed A
nn
exu
re F
–
Pri
cin
g S
um
ma
ry”
for
gre
ate
r d
eta
ils -
RFP
Vo
lum
e II
I: M
aste
r Se
rvic
e A
gree
men
t
1
Vo
l II
I, P
g.
27
, Se
c. 2
.15
(C)
M
od
ific
atio
n t
o F
inan
ces
(Tax
) M
od
ific
ati
on
1
In
th
e ev
ent
of
any
incr
ease
or
de
crea
se o
f th
e ra
te o
f ta
xes
du
e to
an
y st
atu
tory
no
tifi
cati
on
/s d
uri
ng
the
Term
of
the
Agr
eem
ent
the
con
seq
uen
tial
eff
ect
sh
all
be
to t
he
acco
un
t o
f th
e Sy
stem
Inte
grat
or.
In t
he
even
t o
f an
y in
crea
se o
r d
ecre
ase
of
the
rate
of
taxe
s d
ue
to a
ny
stat
uto
ry n
oti
fica
tio
n/s
du
rin
g th
e Te
rm o
f th
e A
gree
men
t th
e co
nse
qu
enti
al e
ffec
t sh
all b
e to
th
e ac
cou
nt
of
the
Cu
sto
mer
.
Ad
den
du
m t
o R
FP
fo
r se
lect
ing
Syst
em I
nte
grat
or
for
CC
TN
S p
roje
ct i
n K
arn
atak
a
15
2
Vo
l II
I, P
g.
59
, Se
c. 3
.4.7
Mo
dif
icat
ion
s to
Ter
ms
of
Pay
men
t M
od
ific
ati
on
The
Syst
em I
nte
grat
or
shal
l b
ear
all
the
cost
of
any
aud
its
and
in
spec
tio
ns.
Th
e te
rms
of
pay
men
t ar
e in
clu
sive
of
any
cost
s o
f th
e Sy
stem
In
tegr
ato
r an
d t
he
sub
-co
ntr
acto
r,
for
all
reas
on
able
as
sist
ance
an
d
info
rmat
ion
p
rovi
ded
u
nd
er
the
Agr
eem
ent,
th
e P
roje
ct I
mp
lem
enta
tio
n,
Op
erat
ion
, an
d M
anag
emen
t SL
A
by
the
Syst
em
Inte
grat
or
pu
rsu
ant
to
this
Sc
hed
ule
.
The
cust
om
er w
ill b
ear
the
cost
of
any
aud
it t
o b
e co
nd
uct
ed /
re
qu
este
d b
y th
em.
3
Vo
l II
I, P
g.
43
, 2
.24
Mo
dif
icat
ion
to
Lim
itat
ion
of
Liab
ility
M
od
ific
ati
on
Nei
the
r p
arty
sh
all
be
liab
le
to
the
oth
er
for
any
spec
ial,
ind
irec
t, i
nci
den
tal,
con
seq
uen
tial
(in
clu
din
g lo
ss
of
pro
fit
or
reve
nu
e),
exem
pla
ry
or
pu
nit
ive
dam
ages
wh
eth
er in
co
ntr
act,
to
rt o
r o
ther
th
eori
es o
f la
w,
even
if
su
ch
par
ty
has
b
een
ad
vise
d
of
the
po
ssib
ility
of
such
dam
ages
. Th
e to
tal
cum
ula
tive
lia
bili
ty
of
Syst
em
Inte
grat
or
aris
ing
fro
m o
r re
lati
ng
to t
his
Agr
eem
ent
shal
l n
ot
exce
ed
th
e to
tal
amo
un
t to
be
pai
d b
y K
Co
PS
un
der
th
is a
ssig
nm
ent
that
giv
es r
ise
to s
uch
lia
bili
ty (
as o
f th
e d
ate
the
liab
ility
aro
se);
pro
vid
ed,
ho
wev
er,
that
th
is
limit
atio
n
shal
l n
ot
app
ly
to
any
liab
ility
fo
r d
amag
es a
risi
ng
fro
m
a)
Will
ful m
isco
nd
uct
or
Nei
the
r p
arty
sh
all b
e lia
ble
to
th
e o
ther
fo
r an
y sp
ecia
l, in
dir
ect,
in
cid
enta
l, co
nse
qu
enti
al (
incl
ud
ing
loss
of
pro
fit
or
reve
nu
e),
exem
pla
ry o
r p
un
itiv
e d
amag
es
wh
eth
er in
co
ntr
act,
to
rt o
r o
ther
th
eori
es
of
law
, ev
en
if
such
p
arty
h
as
bee
n
advi
sed
o
f th
e p
oss
ibili
ty o
f su
ch d
amag
es.
The
tota
l cu
mu
lati
ve l
iab
ility
of
Syst
em I
nte
grat
or
aris
ing
fro
m o
r re
lati
ng
to t
his
Agr
eem
ent
shal
l n
ot
exce
ed
th
e to
tal
amo
un
t to
b
e p
aid
by
KC
oP
S u
nd
er t
his
ass
ign
men
t th
at g
ives
ris
e to
su
ch
liab
ility
(as
of
the
dat
e th
e lia
bili
ty a
rose
); p
rovi
ded
, h
ow
ever
, th
at t
his
lim
itat
ion
sh
all
no
t ap
ply
to
an
y lia
bili
ty f
or
dam
ages
ar
isin
g fr
om
a)
W
illfu
l mis
con
du
ct o
r
b)
Ind
emn
ific
atio
n
agai
nst
th
ird
p
arty
cl
aim
s fo
r in
frin
gem
ent.
Ad
den
du
m t
o R
FP
fo
r se
lect
ing
Syst
em I
nte
grat
or
for
CC
TN
S p
roje
ct i
n K
arn
atak
a
16
b)
Ind
emn
ific
atio
n a
gain
st t
hir
d p
arty
cla
ims
for
infr
inge
men
t.
Exce
pt
for
dam
ages
men
tio
ned
ab
ove
, th
e Sy
stem
In
tegr
ato
r’s
liab
iliti
es u
nd
er t
his
agr
eem
ent
in r
esp
ect
of
any
or
all
clai
ms
aris
ing
un
der
th
is a
gree
men
t sh
all
no
t ex
cee
d t
he
amo
un
ts p
aid
d
uri
ng
the
12
mo
nth
s im
med
iate
ly p
rece
din
g th
e cl
aim
.
3
Vo
l II
I, P
g.
43
, 2
.23
Mo
dif
icat
ion
to
Dis
pu
te R
eso
luti
on
M
od
ific
ati
on
The
Arb
itra
tio
n p
roce
edin
gs w
ill b
e h
eld
at
Hyd
era
bad
, In
dia
. Th
e A
rbit
rati
on
pro
ceed
ings
will
be
hel
d a
t B
anga
lore
, In
dia
.
Ad
den
du
m t
o R
FP
fo
r se
lect
ing
Syst
em I
nte
grat
or
for
CC
TN
S p
roje
ct i
n K
arn
atak
a
17
An
ne
xu
re
An
nex
ure
1 –
Ad
dit
ion
al
ha
rdw
are
sp
ecif
ica
tio
ns
Deskto
p –
Po
lice S
tati
on
s H
igh
er O
ffic
es
Sl.
No
It
em
S
pe
cifi
cati
on
De
tail
s C
om
pli
an
ce Y
es/
No
1.
P
roce
sso
r &
Ch
ipse
t
Inte
l C
ore
i5
-25
00
P
roce
sso
r/A
MD
P
hen
om
-II
X4
96
5
Pro
cess
or
or
hig
her
wit
h I
nte
l H
67
ch
ipse
t/A
MD
78
5 G
or
abo
ve
2.
M
emo
ry T
ype
4
GB
DD
R-I
II @
10
66
MH
Z ex
pan
dab
le u
p t
o 8
GB
3.
M
emo
ry S
lot
4
DIM
M S
lots
4.
In
tern
al H
ard
Dis
k/Sp
eed
32
0 G
B S
ATA
(72
00
RP
M)
or
hig
her
5.
G
rap
hic
s In
tel/
AM
D in
tegr
ated
Gra
ph
ics
6.
O
pti
cal
Dev
ice
s
22
x In
tern
al D
VD
Wri
ter
Ad
den
du
m t
o R
FP
fo
r se
lect
ing
Syst
em I
nte
grat
or
for
CC
TN
S p
roje
ct i
n K
arn
atak
a
18
7.
M
on
ito
r 1
8.5
inch
TFT
(m
easu
red
dia
gon
ally
)
8.
H
ou
sin
g Sm
all F
orm
Fac
tor
(SFF
) C
abin
et
9.
Ex
tern
al I/
O
po
rts:
Min
6 U
SB 2
.0, 1
PS/
2, 1
RJ-
45
, 1
VG
A, a
ud
io in
/ou
t p
ort
s, h
ead
ph
on
e
and
mic
rop
ho
ne
po
rt. 2
USB
po
rts
sho
uld
be
at f
ron
t, 4
USB
po
rts
sho
uld
at
bac
k si
de
10
. Ex
pan
sio
n
slo
ts:
Min
imu
m 1
fu
ll-h
eigh
t P
CI a
nd
1
full-
hei
ght
PC
I Exp
ress
x16
(To
tal 3
slo
ts e
ith
er o
f th
e co
mb
inat
ion
)
11
. N
etw
ork
Inte
rfac
e:
Inte
grat
ed G
igab
it N
etw
ork
Car
d.
12
. P
ow
er
req
uir
em
en
ts
Suit
able
po
wer
su
pp
ly t
o m
eet
the
req
uir
emen
t o
f ad
dit
ion
al d
evic
es,
Inp
ut
volt
age
90
- 2
70
VA
C, 5
0/6
0
Hz,
Act
ive
Po
wer
Fac
tor
Co
rre
ctio
n
Ad
den
du
m t
o R
FP
fo
r se
lect
ing
Syst
em I
nte
grat
or
for
CC
TN
S p
roje
ct i
n K
arn
atak
a
19
(85
% H
igh
Eff
icie
ncy
)
13
. Sp
eake
r O
ne
set
of
exte
rnal
sp
eake
rs m
in 2
x
5W
(R
MS)
./B
uilt
-In
14
. M
anag
emen
t:
Des
kto
p M
anag
emen
t To
ol
15
. M
ult
ilin
gual
Ke
ybo
ard
Stan
dar
d O
EM k
eyb
oar
d -
PS/
2 o
r
USB
co
nn
ecto
r
16
. P
ow
er
Man
agem
ent
Scre
en B
lan
kin
g, H
ard
Dis
k an
d S
yste
m Id
le M
od
e in
Po
wer
On
, Set
up
Pas
swo
rd, P
ow
er s
up
ply
SM
PS
Surg
e
pro
tect
ed.
17
. M
ou
se
USB
2-B
utt
on
Op
tica
l / la
ser
Scro
ll
Mo
use
wit
h p
ad
18
. C
ert
ific
atio
n
ISO
90
01/
90
02
, En
ergy
sta
r 5
.0
Co
mp
lian
t, U
L, C
E.
19
. O
pe
rati
ng
Syst
em
Pre
inst
alle
d G
enu
ine
Win
do
ws
7 P
rofe
ssio
nal
Op
erat
ing
Syst
em (
32
-bit
or
64
-bit
)
Ad
den
du
m t
o R
FP
fo
r se
lect
ing
Syst
em I
nte
grat
or
for
CC
TN
S p
roje
ct i
n K
arn
atak
a
20
20
. O
ffic
e S
uit
e
Pre
load
ed w
ith
sta
nd
ard
off
ice
suit
hav
ing
min
imu
m
wo
rd p
roce
ssin
g, s
pre
ad s
hee
t an
d p
rese
nta
tio
n
cap
abili
ties
.
21
.
Co
mp
lian
ce
An
d
Ce
rtif
icat
ion
UL/
CSA
, FC
C a
nd
En
ergy
sta
r Si
lver
,
Win
7 C
erti
fica
tio
n &
ISO
90
01
-14
00
1,
ISO
90
01
-20
08
. Sh
ou
ld b
e in
th
e in
the
list
of
top
5 d
eskt
op
bra
nd
s as
per
IDC
re
po
rt p
ub
lish
ed f
or
Ind
ia d
uri
ng
Year
20
10
.
UP
S 3
0 K
VA
S
l. N
o
Ite
m
Sp
eci
fica
tio
n D
eta
ils
Co
mp
lia
nce
Ye
s/N
o
1.
It
em
IS
O 9
00
1:2
00
8 C
ert
ifie
d i
n M
an
ufa
ctu
rin
g a
nd
Qu
ali
ty C
on
tro
l D
om
ain
s.
Co
mp
lia
nce
Ye
s/N
o
2.
Te
chn
olo
gy
IGB
T b
ased
PW
M T
ech
no
logy
Mic
rop
roce
sso
r co
ntr
olle
d D
igit
al D
esig
n
Do
ub
le C
on
vers
ion
Tru
e O
n-l
ine
UP
S
Ad
den
du
m t
o R
FP
fo
r se
lect
ing
Syst
em I
nte
grat
or
for
CC
TN
S p
roje
ct i
n K
arn
atak
a
21
3.
In
her
ent
Pro
tect
ion
sho
uld
be
pro
vid
ed f
or
ove
r lo
adin
g, lo
w
bat
tery
, ove
r te
mp
erat
ure
, sh
ort
cir
cuit
s,
ove
r an
d u
nd
er in
pu
t vo
ltag
e.
4.
O
utp
ut
Po
wer
Cap
acit
y 3
0 k
VA
5.
M
ax C
on
figu
rab
le P
ow
er
30
kV
A
6.
N
om
inal
Ou
tpu
t V
olt
age
1
00
V,2
00
V 3
PH
,20
8V
3P
H
7.
Ef
fici
ency
at
Full
Load
9
4%
8.
O
utp
ut
Vo
ltag
e D
isto
rtio
n
Less
th
an 5
% a
t fu
ll lo
ad
9.
O
utp
ut
Freq
uen
cy (
syn
c to
mai
ns)
47
- 5
3 H
z fo
r 5
0 H
z n
om
inal
,57
- 6
3 H
z fo
r 6
0 H
z n
om
inal
10
. C
rest
Fac
tor
U
nlim
ited
11
. W
avef
orm
Typ
e
Sin
e w
ave
12
. O
utp
ut
Vo
ltag
e To
lera
nce
+/
-1%
sta
tic
and
+/-
5%
at
10
0%
load
ste
p
13
. O
utp
ut
Vo
ltag
e TH
D
< 2
% li
nea
r lo
ad a
nd
<3
% n
on
-lin
ear
load
14
. O
verl
oad
Op
era
tio
n
10
min
ute
s @
12
5%
an
d 6
0 s
eco
nd
s @
15
0%
Ad
den
du
m t
o R
FP
fo
r se
lect
ing
Syst
em I
nte
grat
or
for
CC
TN
S p
roje
ct i
n K
arn
atak
a
22
15
. Ef
fici
ency
at
Hal
f Lo
ad
93
%
16
. R
equ
ired
Ou
tpu
t C
urr
ent
Pro
tect
ion
12
5A
17
. N
eu
tral
Ou
tpu
t C
urr
ent
1
50
A
18
. B
ypas
s
Bu
ilt-i
n M
ain
ten
ance
Byp
ass,
Bu
ilt-i
n S
tati
c B
ypas
s
19
. N
om
inal
Inp
ut
Vo
ltag
e
20
0V
3P
H
20
. In
pu
t Fr
equ
ency
4
0 -
70
Hz
21
. in
pu
t vo
ltag
e ra
nge
fo
r
mai
n o
per
atio
ns
16
5 -
24
0V
22
. M
axim
um
Inp
ut
Cu
rren
t
83
A
23
. In
pu
t B
reak
er C
apac
ity
1
25
.0 A
24
. In
pu
t To
tal H
arm
on
ic
Dis
tort
ion
Less
th
an 5
% f
or
full
load
25
. Ef
fici
ency
in B
atte
ry
Op
era
tio
n
93
%
26
. O
verl
oad
Op
era
tio
n
10
min
ute
s @
12
5%
an
d 6
0 s
eco
nd
s @
15
0%
Ad
den
du
m t
o R
FP
fo
r se
lect
ing
Syst
em I
nte
grat
or
for
CC
TN
S p
roje
ct i
n K
arn
atak
a
23
27
. R
egu
lato
ry A
pp
rova
ls
cUL
List
ed,I
SO 1
40
01,I
SO 9
001
,UL
17
78
28
. O
pe
rati
ng
Envi
ron
men
t
0 -
40
°C
29
. O
pe
rati
ng
Rel
ativ
e
Hu
mid
ity
0 -
95
%
30
. O
pe
rati
ng
Elev
atio
n
0-9
99
.9 m
eter
s
31
. St
ora
ge T
emp
erat
ure
-1
5 -
45
°C
32
. St
ora
ge R
elat
ive
Hu
mid
ity
0
- 9
5%
33
. B
atte
ry T
ype
Se
ale
d M
ain
ten
ance
Fre
e (S
MF)
VR
LA t
ype
bat
teri
es w
ith
thre
e ye
ars
war
ran
ty.
34
. SN
MP
Mo
nit
ori
ng
SNM
P in
terf
ace
card
fo
r U
PS
mo
nit
ori
ng
by
EMS
35
. C
ert
ific
atio
ns
For
Safe
ty &
EM
C a
s p
er in
tern
atio
nal
Stan
dar
ds
36
. B
atte
ry B
acku
p
12
0 M
in b
acku
p o
n f
ull
load
. Bat
tery
cap
acit
y ac
cord
ingl
y
size
d b
y th
e SI
. Bat
tery
man
ufa
ctu
rer
sho
uld
hav
e IS
O
90
00
:20
08 in
bat
tery
MFG
do
mai
n Q
ual
ity
Co
ntr
ol
do
mai
n p
refe
rab
ly E
xid
e /
Pan
aso
nic
/ L
um
ino
us
/
Am
araj
a /
Yuas
a
Ad
den
du
m t
o R
FP
fo
r se
lect
ing
Syst
em I
nte
grat
or
for
CC
TN
S p
roje
ct i
n K
arn
atak
a
24
37
. In
dic
atio
ns
Au
dib
le: I
nve
rter
Mo
de,
, Lo
w B
atte
ry, L
ow
Inp
ut
and
An
y
fau
lt c
on
dit
ion
Vis
ual
: In
pu
t &
Ou
t P
ut
Vo
ltag
e, L
oad
Cu
rren
t, B
atte
ry
Vo
ltag
e
38
. En
viro
nm
enta
l
Req
uir
emen
ts
Sho
uld
su
stai
n w
ith
ext
ern
al t
emp
erat
ure
max
imu
m u
p
to 5
0 D
eg C
enti
grad
e an
d f
or
Rel
ativ
e H
um
idit
y o
f 9
0%
UP
S 2
KV
A
Sl.
No
It
em
S
pe
cifi
cati
on
De
tail
s C
om
pli
an
ce Y
es/
No
1.
It
em
IS
O 9
00
1:2
00
8 C
ert
ifie
d
Co
mp
lia
nce
Ye
s/N
o
2.
T
ech
no
log
y
IGB
T b
ased
PW
M T
ech
no
logy
Mic
rop
roce
sso
r co
ntr
olle
d D
igit
al D
esig
n
Do
ub
le C
on
vers
ion
Tru
e O
n-l
ine
UP
S
3.
O
ve
rall
In
ve
rsio
n
Effi
cien
cy
>= 8
5%
, To
tal H
arm
on
ic D
isto
rtio
n <
3%
Ad
den
du
m t
o R
FP
fo
r se
lect
ing
Syst
em I
nte
grat
or
for
CC
TN
S p
roje
ct i
n K
arn
atak
a
25
4.
In
he
ren
t P
rote
ctio
n
sho
uld
be
pro
vid
ed f
or
ove
r lo
adin
g, lo
w b
atte
ry, o
ver
tem
per
atu
re, s
ho
rt c
ircu
its,
ove
r an
d u
nd
er in
pu
t vo
ltag
e.
5.
In
pu
t V
olt
ag
e &
Ra
ng
e
16
0V
to
27
0V
at
full
load
11
0V
to
27
0 a
t h
alf
load
6.
In
pu
t F
req
ue
ncy
Ra
ng
e
46
to
54
Hz
7.
In
pu
t P
ha
se
Sin
gle
Ph
ase
wit
h g
rou
nd
8.
In
pu
t P
ow
er
Fa
cto
r
corr
ect
ion
>= 9
0%
9.
O
utp
ut
Vo
lta
ge
Ph
ase
–N
eutr
al -
22
0V
AC
-23
0V
AC
,
Neu
tral
–G
rou
nd
< 1
V, P
has
e to
Gro
un
d –
22
0 /
23
0 V
AC
10
. F
req
ue
ncy
5
0 H
z +/
- 0
.1%
11
. W
av
e F
orm
Fu
ll Si
ne
wav
e
12
. C
rest
Fa
cto
r 3
:1
13
. P
ow
er
Fa
cto
r 0
.8 o
r b
ette
r
14
. B
att
ery
Ty
pe
Se
ale
d M
ain
ten
ance
Fre
e (S
MF)
VR
LA t
ype
bat
teri
es w
ith
thre
e ye
ars
war
ran
ty.
Ad
den
du
m t
o R
FP
fo
r se
lect
ing
Syst
em I
nte
grat
or
for
CC
TN
S p
roje
ct i
n K
arn
atak
a
26
15
. S
NM
P M
on
ito
rin
g
SNM
P in
terf
ace
card
fo
r U
PS
mo
nit
ori
ng
by
EMS
16
. C
ert
ific
ati
on
s Fo
r Sa
fety
& E
MC
as
per
inte
rnat
ion
al S
tan
dar
ds
17
. B
att
ery
Ba
cku
p
12
0 M
in b
acku
p o
n f
ull
load
. Bat
tery
cap
acit
y ac
cord
ingl
y
size
d b
y th
e SI
. Bat
tery
man
ufa
ctu
rer
sho
uld
hav
e IS
O
90
00
:20
08 in
bat
tery
MFG
do
mai
n Q
ual
ity
Co
ntr
ol
do
mai
n p
refe
rab
ly E
xid
e /
Pan
aso
nic
/ L
um
ino
us
/
Am
araj
a /
Yuas
a
18
. In
dic
ati
on
s
Au
dib
le: I
nve
rter
Mo
de,
, Lo
w B
atte
ry, L
ow
Inp
ut
and
An
y
fau
lt c
on
dit
ion
Vis
ual
: In
pu
t &
Ou
t P
ut
Vo
ltag
e, L
oad
Cu
rren
t, B
atte
ry
Vo
ltag
e
19
. E
nv
iro
nm
en
tal
Re
qu
ire
me
nts
Sho
uld
su
stai
n w
ith
ext
ern
al t
emp
erat
ure
max
imu
m u
p t
o 5
0 D
eg C
enti
grad
e an
d f
or
Rel
ativ
e
Hu
mid
ity
of
90
%
20
. P
ow
er
Ou
tle
ts
15
A S
ock
et –
Min
2 N
os,
5A
So
cket
- M
in 2
No
s W
ith
Min
2.0
Met
er P
ow
er c
able
.
Ad
den
du
m t
o R
FP
fo
r se
lect
ing
Syst
em I
nte
grat
or
for
CC
TN
S p
roje
ct i
n K
arn
atak
a
27
UP
S 1
KV
A
Sl.
No
It
em
S
pe
cifi
cati
on
De
tail
s C
om
pli
an
ce Y
es/
No
1.
It
em
IS
O 9
00
1:2
00
8 C
ert
ifie
d i
n M
an
ufa
ctu
rin
g a
nd
Qu
ali
ty C
on
tro
l D
om
ain
s.
Co
mp
lia
nce
Ye
s/N
o
2.
T
ech
no
log
y
IGB
T b
ased
PW
M T
ech
no
logy
Mic
rop
roce
sso
r co
ntr
olle
d D
igit
al D
esig
n
3.
O
ve
rall
In
ve
rsio
n
Eff
icie
ncy
> 8
5%
4.
In
he
ren
t P
rote
ctio
n
Sho
uld
be
pro
vid
ed f
or
ove
r lo
adin
g, lo
w b
atte
ry, o
ver
tem
per
atu
re, s
ho
rt c
ircu
its,
ove
r an
d u
nd
er in
pu
t vo
ltag
e.
5.
In
pu
t V
olt
ag
e &
Ra
ng
e
17
0V
-27
0V
6.
In
pu
t F
req
ue
ncy
Ra
ng
e
47
to
53
Hz
7.
In
pu
t P
ha
se
Sin
gle
Ph
ase
wit
h g
rou
nd
8.
O
utp
ut
Vo
lta
ge
23
0V
AC
+/-
2%
, N
eutr
al t
o G
rou
nd
–
1V
, Neu
tral
to
Ph
ase
– 23
0 +
/- 1
%
Ad
den
du
m t
o R
FP
fo
r se
lect
ing
Syst
em I
nte
grat
or
for
CC
TN
S p
roje
ct i
n K
arn
atak
a
28
9.
F
req
ue
ncy
5
0 H
z +/
- 0
.1%
10
. P
ow
er
Fa
cto
r 0
.8 o
r b
ette
r
11
. B
att
ery
Ba
cku
p
12
0 M
inu
tes
12
. B
att
ery
Ty
pe
Inte
rnal
, V
RLA
(S
MF)
Ty
pe
sh
ou
ld
be
ISO
9
001
:200
8
cert
ifie
d m
anu
fact
ure
r.
Cer
tifi
cati
on
sh
ou
ld b
e in
Man
ufa
ctu
rin
g /
Qu
alit
y C
on
tro
l
are
a.
13
. O
utl
ets
5
A S
ock
ets
(ISI
/ISO
90
00
) –
3No
s.
14
. O
pe
rati
ng
Te
mp
era
ture
0 t
o 5
0 D
eg. C
enti
grad
e an
d f
or
Rel
ativ
e H
um
idit
y o
f 9
0%
15
. In
dic
ati
on
s
Au
dib
le: I
nve
rter
Mo
de,
Mai
n P
ow
er O
ff, L
ow
Bat
tery
,
Low
Inp
ut.
Vis
ual
: In
pu
t &
Ou
t P
ut
Vo
ltag
e
Ad
den
du
m t
o R
FP
fo
r se
lect
ing
Syst
em I
nte
grat
or
for
CC
TN
S p
roje
ct i
n K
arn
atak
a
29
DG
Set
5 K
VA
Sl.
No
It
em
S
pe
cifi
cati
on
De
tail
s C
om
pli
an
ce Y
es/
No
1.
It
em
Ma
nu
fact
ure
r sh
ou
ld h
av
e I
SO
90
01
:20
08
cert
ific
ati
on
in
Qu
ali
ty C
on
tro
l &
Ma
nu
fact
uri
ng
,
De
sig
n a
rea
s.
Co
mp
lia
nce
Ye
s/N
o
2.
P
ha
se
Ou
tpu
t
Sin
gle
230
V +
/- 0
.5%
on
10
0%
load
; Po
wer
Fac
tor
=
0.8
50
HZ+
/- 0
.5H
z o
n 1
00%
load
3.
C
oo
lin
g T
yp
e
Air
Co
olin
g
4.
E
ng
ine
Ca
pa
city
Se
ven
(7
) H
ors
e P
ow
er o
r h
igh
er.
5.
S
tart
B
oth
Han
d s
tart
& E
lect
ric
Star
t. E
lect
ric
Star
t is
pre
fera
ble
.
6.
E
ng
ine
Ty
pe
Si
ngl
e C
ylin
der
, 4 S
tro
ke in
acc
ord
ance
wit
h IS
10
00
2-
19
81
wit
h la
test
am
end
men
ts.
7.
F
ue
l C
ap
aci
ty
DG
set
sh
ou
ld b
e ab
le t
o p
rovi
de
at le
ast
10 H
rs. b
acku
p
at f
ull
fuel
tan
k ca
pac
ity.
8.
1
0%
Ad
dit
ion
al
loa
d
wit
hst
an
din
g
At
leas
t 6
0 M
inu
tes
Ad
den
du
m t
o R
FP
fo
r se
lect
ing
Syst
em I
nte
grat
or
for
CC
TN
S p
roje
ct i
n K
arn
atak
a
30
9.
B
att
ery
12
V b
atte
ry b
uilt
in b
atte
ry c
har
gin
g ci
rcu
it. C
har
gin
g u
nit
sho
uld
hav
e fa
st c
har
gin
g ab
ility
an
d a
ble
to
wo
rk a
s p
er
ele
ctri
c p
ow
er s
up
ply
in r
ura
l are
as/
or
10
0V
to
27
0V
10
. In
dic
ati
on
s:
Ou
tpu
t V
olt
age,
Lo
ad C
urr
en
t, O
utp
ut
req
uen
cy, F
uel
Ale
rt, S
pee
d o
f th
e G
ense
t, R
un
nin
g H
ou
r M
eter
11
. S
pe
ed
Go
ve
rno
r El
ect
ron
ic /
Ele
ctro
Mec
han
ical
12
. A
uto
Tri
p
Ove
r sp
eed
, Ove
r V
olt
age,
Ove
r lo
ad C
urr
en
t, L
ow
Oil
Pre
ssu
re.
13
. S
pe
ed
3
00
0 R
PM
at
full
load
14
. A
uto
Tri
p
Ove
r V
olt
age,
Ove
r Lo
ad C
urr
ent,
Lo
w
Pre
ssu
re F
uel
15
. N
ois
e &
Em
issi
on
Le
ve
ls a
t F
ull
Lo
ad
Acc
ou
stin
g N
ois
e -
Less
th
an 5
9d
b (
A)
– Sh
ou
ld b
e Si
len
t.
Emis
sio
n N
orm
s as
per
Cen
tral
Po
lluti
on
Co
ntr
ol B
oar
d o
f
Ind
ia, U
S &
Eu
ro T
ier
I & II
No
rms,
As
per
ISO
14
00
1
Emis
sio
n m
anag
emen
t st
and
ard
s.
Ad
den
du
m t
o R
FP
fo
r se
lect
ing
Syst
em I
nte
grat
or
for
CC
TN
S p
roje
ct i
n K
arn
atak
a
31
Laser P
rin
ter
Sl.
No
. T
yp
e
De
tail
s C
om
pli
an
ce Y
/N
1.
S
pe
ed
1
5 P
PM
(A
4)
or
hig
her
2.
P
roce
sso
r 4
00
MH
z o
r h
igh
er
3.
R
eso
luti
on
M
in. 1
20
0 x
60
0 d
pi o
r ab
ove
.
4.
D
uty
Cy
cle
M
in. 2
5,0
00
pag
e /
mo
nth
5.
M
em
ory
6
4 M
B o
r h
igh
er
6.
In
terf
ace
U
SB 2
.0 (
Hig
h S
pee
d)
wit
h U
SB C
able
, par
alle
l, R
J45
.
7.
N
etw
ork
Ye
s
8.
D
up
lex
D
up
lex
9.
P
ap
er
Su
pp
ort
A
4
10
. C
om
pa
tib
ilit
y
Win
do
ws
XP
/ W
ind
ow
s V
ista
/ W
ind
ow
s 7
/ L
inu
x o
r O
S as
pro
po
sed
by
SI
Ad
den
du
m t
o R
FP
fo
r se
lect
ing
Syst
em I
nte
grat
or
for
CC
TN
S p
roje
ct i
n K
arn
atak
a
32
Mu
ltif
un
cti
on
Prin
ter –
Laser J
et
S
.No
It
em
S
pe
cifi
cati
on
De
tail
s C
om
pli
an
ce
Ye
s/N
o
1.
Te
chn
olo
gy
Dig
ital
2.
C
op
y Sp
eed
(C
PM
) 2
3 C
PM
or
Hig
her
3.
N
etw
ork
Pri
nte
r (o
pti
on
al)
Yes
4.
M
emo
ry
1G
B R
AM
5.
R
eso
luti
on
2
40
0 x
60
0D
PI
6.
N
etw
ork
sca
nn
er
Mo
no
& C
olo
ur
7.
Sc
an f
ile f
orm
ats
TIFF
, PD
F
8.
C
on
tin
uo
us
cop
y 9
99
co
pie
s
9.
P
rin
t sp
eed
3
0 P
PM
10
. Sc
an s
pee
d
57
PP
M
11
. Si
ze
A3
Ad
den
du
m t
o R
FP
fo
r se
lect
ing
Syst
em I
nte
grat
or
for
CC
TN
S p
roje
ct i
n K
arn
atak
a
33
12
. D
up
lex
Pri
nt
/ co
py
Yes
13
. P
aper
cap
acit
y (t
rays
) 2
*5
00
Sh
eets
Tra
y
14
. B
ypas
s tr
ay c
apac
ity
10
0 S
hee
ts
15
. To
tal p
aper
cap
acit
y 1
10
0 s
hee
ts
16
. Zo
om
ran
ge
25
-40
0 %
17
. El
ect
ron
ic s
ort
ing
Yes
18
. M
ult
i so
rt c
op
yin
g Ye
s (2
in 1
& 4
in 1
)
19
. H
ard
dis
k 2
0 G
B
20
. W
arra
nty
1
Yea
r
21
. U
SB P
rin
tin
g /S
can
Ye
s
22
. In
terf
ace
/ P
ort
s U
SB -
2
23
. O
ther
s Ed
ge
ears
, C
entr
e Er
ase,
R
ota
tio
n
cop
y,
Mar
gin
sh
ift,
Au
to p
aper
sel
ecti
on
.
Ad
den
du
m t
o R
FP
fo
r se
lect
ing
Syst
em I
nte
grat
or
for
CC
TN
S p
roje
ct i
n K
arn
atak
a
34
Ele
ctr
on
ic P
en
(Fo
r a
ll P
olice S
tati
on
s)
S.N
o
Sp
eci
fica
tio
n D
eta
ils
Co
mp
lia
nce
Ye
s/N
o
1.
Ult
raso
un
d In
frar
ed T
ech
no
logy
or
any
oth
er t
ech
no
logy
wh
ich
is e
qu
ival
ent
or
hig
her
To b
e ab
le t
o w
rite
on
an
y n
orm
al p
aper
/su
rfac
e
Inp
ut
Are
a –
A4
siz
e p
refe
rab
ly m
od
ifia
ble
to
A3
OS
Sup
po
rt –
Win
do
ws
/ Li
nu
x
All
AP
I/SD
K f
or
rele
van
t O
S su
pp
ort
sh
ou
ld b
e av
aila
ble
Ou
tpu
t –
Sho
uld
giv
e X
Y co
ord
inat
e th
rou
gh t
he
AP
I/SD
K
Mem
ory
– S
ho
uld
be
able
to
sto
re m
in 1
00
A4
fu
lly
Han
dw
ritt
en p
ages
.
Pe
n B
atte
ry li
fe –
Min
60
to
80
ho
urs
of
con
tin
uo
us
wri
tin
g
Inte
rfac
e : U
SB 2
.0 o
r h
igh
er
Easy
to
ho
ld a
nd
wri
te (
fee
l sh
ou
ld b
e li
ke a
n o
rdin
ary
pen
)
Dig
ital C
am
era (
Fo
r a
ll P
olice S
tati
on
s)
Sl.
No
S
pe
cifi
cati
on
De
tail
s C
om
pli
an
ce (
Ye
s /
No
)
1.
1.
At
leas
t 1
0 M
ega
Pix
els
2.
Sen
sor
Typ
e: 1
/2.9
CC
D o
r eq
uiv
alen
t 3
. O
pti
cal Z
oo
m: M
in 4
x 4
. A
uto
Fo
cus
Ran
ge: (
Wid
e: A
pp
rox.
3cm
to
Infi
nit
y. T
ele
: Ap
pro
x.
50
cm t
o In
fin
ity)
or
equ
ival
ent
5.
Bu
ilt in
mem
ory
: 32
MB
or
mo
re
Ad
den
du
m t
o R
FP
fo
r se
lect
ing
Syst
em I
nte
grat
or
for
CC
TN
S p
roje
ct i
n K
arn
atak
a
35
6.
F N
um
ber
: 3 t
o 5
.7 o
r eq
uiv
alen
t 7
. LC
D M
on
ito
r: T
FT L
CD
Co
lor
2.7
inch
es o
r h
igh
er
8.
Bat
tery
: AA
alk
alin
e o
r eq
uiv
alen
t 9
. C
om
pat
ible
Rec
ord
ing
med
ia: S
D M
emo
ry c
ard
, SD
HC
Mem
ory
C
ard
, SD
XC
car
d o
r eq
uiv
alen
t 1
0. 1
0. M
ovi
e re
cord
ing:
VG
A (
64
0 x
48
0)
/ Q
VG
A (
32
0 x
24
0)
11
. Sh
ou
ld h
ave
imag
e st
abili
zin
g m
ech
anis
m
12
. Bu
ilt-i
n f
lash
1
3. I
mag
e re
cord
ing
form
at: J
PEG
1
4. P
ho
to M
od
e In
telli
gen
t A
uto
, Eas
y Sh
oo
tin
g, P
rogr
am A
uto
/
equ
ival
ent
15
. Sce
ne
Sele
ctio
n: T
wili
ght
/ La
nd
scap
e /
Soft
Sn
ap /
Sn
ow
/
Bea
ch /
Hig
h S
ensi
tivi
ty /
eq
uiv
alen
t 1
6. C
om
pen
sati
on
± 2
.0EV
, 1 /
3 E
V s
tep
1
7. W
hit
e B
alan
ce: A
uto
/ D
aylig
ht
/ C
lou
dy
/ Fl
uo
resc
ent
/ Fl
ash
1
8. S
ho
uld
hav
e Fa
ce D
etec
tio
n
19
. Sh
ou
ld h
ave
Red
-eye
Red
uct
ion
Ad
den
du
m t
o R
FP
fo
r se
lect
ing
Syst
em I
nte
grat
or
for
CC
TN
S p
roje
ct i
n K
arn
atak
a
36
Cat-
6 P
atc
h P
an
el
Sco
pe
of
Pat
ch p
anel
is t
o g
et s
tru
ctu
red
cab
ling
as p
er in
du
stry
sta
nd
ard
s an
d d
istr
ibu
tio
n o
f d
ata
Ban
dw
idth
. Sy
stem
In
tegr
ato
r m
ust
en
sure
th
at p
atch
pan
el is
pro
per
ly m
ou
nte
d in
rac
ks w
ith
nec
essa
ry im
pac
tin
g o
f d
ata
cab
les.
S
l. N
o.
Ite
m
Sp
eci
fica
tio
n D
eta
ils
Co
mp
lia
nce
Y
es/
No
Ty
pe
24
or
12
po
rt o
r as
req
uir
ed p
atch
pan
el a
s p
er r
equ
irem
ent,
Un
shie
lded
Tw
iste
d P
air,
Cat
ego
ry 6
, AN
SI/T
IA/E
IA 5
68
‐ B
.2.1
In
form
ati
on
Ou
tlet
Cat
6 (
Sin
gle
Po
rt
wall m
ou
nte
d)
Sco
pe
of
IO c
at 6
is t
o g
et b
ette
r co
nn
ecti
vity
to
co
mp
ute
rs a
nd
max
imu
m u
tiliz
atio
n o
f b
and
wid
th a
s p
er in
du
stry
sta
nd
ard
s.
Syst
em I
nte
grat
or
has
to
in
stal
l an
d c
om
mis
sio
n i
nfo
rmat
ion
ou
tlet
(ca
t 6)
to
pro
vid
e n
etw
ork
co
nn
ecti
vity
to
th
e sy
stem
s /
Dev
ices
. Sy
stem
In
tegr
ato
r m
ust
mak
e su
re it
s q
ual
ity
and
pro
per
fu
nct
ion
ing.
S
l. N
o.
Ty
pe
S
pe
cifi
cati
on
De
tail
s C
om
pli
an
ce Y
es/
No
1.
T
yp
e
1‐p
ort
, Sh
utt
ered
, Wh
ite,
wit
h s
urf
ace
bo
x fo
r su
rfac
e
mo
un
t ap
plic
atio
ns,
Cat
ego
ry 6
,TIA
/EIA
56
8‐b
Cat
ego
ry
2.
M
ate
ria
l A
BS/
Po
lyca
rbo
nat
e
Ad
den
du
m t
o R
FP
fo
r se
lect
ing
Syst
em I
nte
grat
or
for
CC
TN
S p
roje
ct i
n K
arn
atak
a
37
3.
N
o o
f P
ort
s O
ne
4.
P
rote
ctio
n
Shu
tter
s
5.
Id
en
tifi
cati
on
s To
be
sup
plie
d w
ith
lab
el f
or
po
rt id
enti
fica
tio
n
Cat
- 6
Cab
le w
ith
cab
le layin
g i
n P
VC
co
nd
uit
Th
e ca
blin
g m
ater
ial s
hal
l be
sup
plie
d, l
aid
tes
ted
an
d c
om
mis
sio
ned
in a
cco
rdan
ce w
ith
sp
ecif
icat
ion
s an
d s
ite
req
uir
emen
ts b
y SI
. Sy
stem
In
tegr
ato
r m
ust
mak
e su
re t
hat
all
the
cab
ling
shal
l ru
n t
hro
ugh
PV
C c
on
du
it /
Cas
ing
Cap
pin
g o
f su
itab
le s
ize
of
ISI s
tan
dar
d. S
epar
ate
PV
C c
on
du
its
or
Cas
ing
Cap
pin
g sh
all b
e u
sed
fo
r el
ect
rica
l an
d d
ata
cab
ling.
Layin
g o
f C
ab
les
SI m
ust
mak
e su
re t
hat
Cab
les
shal
l be
laid
by
skill
ed a
nd
exp
erie
nce
d w
ork
men
usi
ng
adeq
uat
e eq
uip
men
t to
min
imiz
e st
retc
hin
g o
f th
e ca
ble
. A
ll te
rmin
atio
ns
sho
uld
be
carr
ied
ou
t ac
cord
ing
to t
he
man
ufa
ctu
rer‘
s in
stru
ctio
ns
and
gu
idel
ines
an
d s
tan
dar
ds
of
gen
eric
cab
ling
syst
ems.
W
hen
ter
min
atin
g o
utl
ets,
car
e m
ust
be
take
n t
o a
void
dam
agin
g th
e c
op
per
co
res
wh
en s
trip
pin
g b
ack
the
ou
ter
shea
thin
g.
Testi
ng
an
d D
ocu
men
tati
on
SI
mu
st m
ake
sure
th
at T
esti
ng
of
each
no
de
sho
uld
be
do
ne
as p
er m
anu
fact
ure
r st
and
ard
s an
d t
he
fin
al r
epo
rt s
ho
uld
be
sub
mit
ted
.
Ad
den
du
m t
o R
FP
fo
r se
lect
ing
Syst
em I
nte
grat
or
for
CC
TN
S p
roje
ct i
n K
arn
atak
a
38
UTP
CO
MP
ON
EN
TS
SI
mu
st m
ake
sure
th
at t
he
syst
em s
ho
uld
Mee
t o
r ex
cee
d T
IA/E
IA 5
68
B-2
sp
ecif
icat
ion
s o
f C
ateg
ory
-6 a
s a
syst
em.
Sl.
No
T
yp
e
Sp
eci
fica
tio
n D
eta
ils
Co
mp
lia
nce
Ye
s/N
o
1.
T
yp
e
Un
shie
lded
Tw
iste
d P
air,
Cat
ego
ry 6
, AN
SI/T
IA/E
IA 5
68
‐B.2
.1
2.
E
lect
ric
Co
nd
uct
or
24
AW
G s
olid
bar
e co
pp
er
Patc
h C
ord
(1
& 3
Mete
r)
Sco
pe
of
1 m
eter
an
d 3
Met
er P
atch
co
rd is
to
get
co
nn
ecti
vity
bet
wee
n IO
to
des
kto
p/P
rin
ters
/Dev
ices
/in
tra
dev
ices
. Sys
tem
In
tegr
ato
r h
as t
o
pro
vid
e p
rop
er c
on
nec
tivi
ty v
ia C
at-6
Pat
ch C
ord
an
d m
ust
mak
e su
re it
will
fu
nct
ion
wit
ho
ut
any
inte
rru
pti
on.
Sl.
No
. T
yp
e
Sp
eci
fica
tio
n D
eta
ils
Co
mp
lia
nce
Ye
s/N
o
1.
C
on
du
cto
r 2
4 A
WG
7 /
32
, str
and
ed
co
pp
er
2.
C
ab
le T
yp
e
UTP
CA
T 6
AN
SI/T
IA/E
IA 5
68
‐B.2
.1
Ad
den
du
m t
o R
FP
fo
r se
lect
ing
Syst
em I
nte
grat
or
for
CC
TN
S p
roje
ct i
n K
arn
atak
a
39
16
Po
rt
L2
Un
man
ag
ed
Sw
itch
Sl.
No
It
em
S
pe
cifi
cati
on
De
tail
s C
om
pli
an
ce Y
es/
No
1.
M
AC
Ad
dre
ss T
able
Siz
e 8
K
2.
Sw
itch
Fab
ric
48
Gb
ps
Forw
ard
ing
Cap
acit
y
3.
Tr
ansm
issi
on
Met
ho
d
Sto
re-a
nd
-Fo
rwar
d
4.
D
iagn
ost
ic L
EDs
Pe
r U
nit
: Po
wer
Pe
r P
ort
: Act
ivit
y/Li
nk,
Sp
eed
5.
P
acke
t B
uff
er M
emo
ry
On
sh
ip: 5
00
KB
Bu
ffer
Mem
ory
per
Dev
ice
6.
M
ax P
ow
er C
on
sum
pti
on
2
6.7
Wat
ts
7.
Q
oS
80
2.1
p (
4 Q
ueu
es)
8.
In
terf
ace
Op
tio
ns
RJ-
45
, 10
BA
SE-T
, 10
0B
ASE
-TX
& 1
000
BA
SE-T
9.
N
etw
ork
Pro
toco
l an
d
Stan
dar
ds
IEEE
- 80
2.3
Eth
ern
et, 8
02
.3u
Fas
t Et
her
net
, 80
2.3
x Fl
ow
Co
ntr
ol,
80
2.3
ab G
igab
it E
ther
net
, 80
2.1
p
Pri
ori
ty Q
ue
uin
g
10
. Em
issi
on
s F
CC
Cla
ss A
, CE
Cla
ss A
11
. P
ow
er S
up
ply
1
00
-24
0V
AC
, 50/
60
Hz
Inte
rnal
Un
iver
sal P
ow
er
12
. En
viro
nm
enta
l R
oH
S C
om
plia
nt
13
. Sa
fety
C
SA +
NR
TL/C
14
. Te
mp
erat
ure
O
per
atin
g: 3
2°
to 1
04°
F (0
° to
40
°C)
Sto
rage
: 14
° to
13
1°F
(-1
0°
to 5
5°C
)
Ad
den
du
m t
o R
FP
fo
r se
lect
ing
Syst
em I
nte
grat
or
for
CC
TN
S p
roje
ct i
n K
arn
atak
a
40
15
. H
um
idit
y O
per
atin
g: 5
% t
o 9
5%
RH
(N
on
-Co
nd
ensi
ng)
16
. W
arra
nty
5-Y
ear
Lim
ited
17
. P
ort
Nu
mb
er
16
-Po
rt G
igab
it S
wit
ch
Ad
den
du
m t
o R
FP
fo
r se
lect
ing
Syst
em I
nte
grat
or
for
CC
TN
S p
roje
ct i
n K
arn
atak
a
41
An
nex
ure
– 2
CIP
A H
ard
wa
re a
nd
Sit
e p
rep
ara
tio
n d
eta
ils D
etai
ls o
f H
ard
war
e t
o b
e p
rovi
de
d u
nd
er
CC
TNS
Prj
ect
S.
No
Lo
cati
on
To
tal
No
. D
esk
top
To
tal
Lase
r P
rin
ter
Tota
l M
FP
Tota
l U
PS
Tota
l D
G
Set
Tota
l D
igit
al
Cam
era
To
tal
Ele
ct
ron
ic
Pe
n
Tota
l 1
6
po
rt
Sw
itch
To
tal
16
0
GB
H
DD
To
tal
1
No
n-C
IPA
Po
lice
Stat
ion
1
82
4
7
28
1
1
82
1
1
82
1
1
82
1
1
82
1
1
82
1
1
82
1
1
82
1
1
82
2
CIP
A P
olic
e St
atio
n
72
4
0
0
0
0
1
72
4
1
72
4
1
72
4
1
72
4
1
72
4
3
Cir
cle
off
ice
Har
dw
are
2
32
3
6
96
0
1
23
2
1
23
2
0
0
0
1
2
32
0
4
Sub
div
isio
n
Har
dw
are
1
30
3
3
90
0
1
13
0
1
13
0
0
0
0
1
1
30
0
5
Dis
tric
t H
ead
Q
uar
ter
Har
dw
are
31
1
0
31
0
0
1
0
31
0
1
31
0
0
0
0
0
6
SCR
B H
ard
war
e
1
4
4
0
1
1
1
1
0
0
0
1
1
0
7
Co
mm
issi
on
erat
e
Har
dw
are
4
2
5
10
0
0
2
5
10
0
1
4
0
0
0
0
0
8
Ran
ge o
ffic
es
6
4
24
0
1
6
1
6
0
0
0
1
6
0
9
Po
lice
Hea
d
Qu
arte
r H
ard
war
e
1
50
5
0
0
5
0
50
1
1
0
0
0
0
0
10
Ja
ils
1
1
1
0
0
0
0
0
0
0
0
0
11
Fo
ren
sic
Scie
nce
La
b
1
1
1
0
0
0
0
0
0
0
0
Ad
den
du
m t
o R
FP
fo
r se
lect
ing
Syst
em I
nte
grat
or
for
CC
TN
S p
roje
ct i
n K
arn
atak
a
42
12
Fi
nge
r P
rin
t B
ure
au
36
1
3
6
0
0
0
0
0
0
0
0
13
P
olic
e C
on
tro
l R
oo
m(L
arge
C
itie
s/P
HQ
31
3
9
3
0
0
0
0
0
0
0
0
14
P
olic
e C
on
tro
l R
oo
m(S
mal
l C
itie
s)
6
5
30
0
0
0
0
0
0
0
0
G
ran
d T
ota
l
2
46
3
1
82
10
11
58
7
9
06
90
6
9
06
12
75
2
9
06
Ad
den
du
m t
o R
FP
fo
r se
lect
ing
Syst
em I
nte
grat
or
for
CC
TN
S p
roje
ct i
n K
arn
atak
a
43
De
tails
of
Site
Pre
par
atio
n
Sl.N
o
Un
it
Tota
l No
. o
f Lo
cati
on
s
Tab
les
per
lo
cati
on
s To
tal
Ch
airs
To
tal
LAN
C
ablin
g an
d I/
o
ou
tlet
s
Tota
l
Elec
tric
al
Cab
ling
wit
h
Elec
tric
al
po
ints
Tota
l Ea
rth
ing
Tota
l
1 N
on
-CIP
A P
olic
e St
atio
n
30
5 1
50
4
12
0
6 1
80
6
18
0
1 3
0
3 C
ircl
e o
ffic
e
232
4
92
8
3 6
96
5
116
0
5
116
0
1 2
32
4 Su
b d
ivis
ion
Har
dw
are
1
30
4 5
20
3
39
0
5 6
50
5
65
0
1 1
30
5 D
istr
ict
Hea
d Q
uar
ter
Har
dw
are
31
11
3
41
1
0
310
1
1
341
1
1
34
1
1 3
1
6 SC
RB
Har
dw
are
1 5
5 4
4
5 5
5
5
1
1
7 C
om
mis
sio
ner
ate
Har
dw
are
4
26
1
04
2
5
10
0
26
1
04
26
1
04
1
4
8 R
ange
off
ices
6
5 3
0
4 2
4
5 3
0
5
30
1
6
9 P
olic
e H
ead
Qu
arte
r H
ard
war
e
1 5
1
51
5
0
50
5
1
51
5
1
51
1
1
G
ran
d T
ota
l 4
35
2
12
9
1
69
4
2
521
252
1
4
35
Annexure-F (Form 1 – Pricing Summary)
S.
No.
Description Total
Price
(INR)
Taxes
and
Other
Duties
Total
Amount
(INR)
Total
Amount
in Words
Services Provided During Implementation Phase
(CAPEX)
1. Systems Study and Configuration Customization
and Extension (New Modules) of Police IT and
Integration with CAS (Center) and External
Agencies and Support to 3rd
party acceptance
testing, audit and certification (Summary of Form
2: C)
2. IT Infrastructure at the Client site locations (police
stations, circle offices, Commissionerates, Range
offices, Zones, SCRB, SDPOs, District HQ and
State HQ). (Summary of Form 2: A1)
3. Site preparation at the non-CIPA Client site
locations (police stations, circle offices,
Commissionerates, Range offices, Zones, SCRB,
SDPOs, District HQ and State HQ), Training
Centers and Data Center. (Summary of Form 2:
A2)
4. IT infrastructure at the Data Center and Disaster
Recovery Center including the necessary
hardware, software and other networking
components. (Summary of Form 3: H)
5. Data migration and Digitization of Historical Data
(Summary of Form 2: F)
6. Training and Handholding Support (Summary of
Form 2: G)
A Sub-total for Services Provided During
Implementation Phase (Sum of items 1 – 6):
Services Provided During Post Implementation Phase
(OPEX)
7. Operations and Maintenance Services for the 1st
year after signing of contract (Sum of Form 2: B1,
D1, E/3), (Form 3 I1) & (Form 4: J / 3)
8. Operations and Maintenance Services for the 1st
year after “Go-Live” (Sum of Form 2: B2, D2, E/3
), ( Form 3 I2) & (Form 4: J / 3)
9. Operations and Maintenance Services for the 2nd
year after “Go-Live” (Sum of Form 2: B3, D3, E/3
), ( Form 3 I3) & (Form 4: J / 3)
B Sub-total for Services Provided During Post
Implementation Phase (Sum of items 7 – 9):
C Blended Person Month Cost for 300 Person
Months
Grand Total for
Consideration of L1 (A + B + C)
Form-2
S. No. Category Component (with
Specification
similar to the
BOM provided in
Technical
Proposal)
No of Components /
Units of Service (X)
Rate (per unit)
(Y)
Total Cost ( =
X*Y)
A. Costs for setting up infrastructure at Locations as per Scope of Work in RFP Volume I (CAPEX)
1. IT Infrastructure at
Client site locations
(police stations,
circle offices,
Commissionerates,
Range offices,
Zones, SCRB,
SDPOs, District HQ
and State HQ).
PCs
Printers
Switch
Routers
…
Others
Total A1:
2. Site preparation at
the non-CIPA Client
site locations (police
stations, circle
offices,
Commissionerates,
Range offices,
Zones, SCRB,
SDPOs, District HQ
and State HQ),
Training Centers
LAN Cabling
…
Others
and Data Center.
Total A2:
B. Operations and Maintenance Costs, for IT and non-IT infrastructure deployed by the SI, at Client site
locations (Quarterly Expenses for 3 years after signing of agreement) – as detailed in RFP Volume 1 (OPEX)
1. Year 1 PCs
Printers
Switch
Routers
LAN Cabling
….
Others
Total B1:
2. Year 2 PCs
Printers
Switch
Routers
LAN Cabling
….
Others
Total B2:
3. Year 3 PCs
Printers
Switch
Routers
LAN Cabling
….
Others
Total B3:
C. Application and Portal Enhancement Cost (The cost of software development team will be included within
this cost) (CAPEX)
1. Police IT application
and Portal
Enhancement
2. Change
Management and
Capacity building
advisory services
Total C:
D. Operations and Maintenance Costs for Application Maintenance & Operational Expense including
upgradation, deployment of patches, fixes etc. (Expenses for 3 years after signing of contract) – as detailed in
RFP Volume 1 (OPEX)
1. Year 1
Total D1:
2. Year 2
Total D2:
3. Year 3
Total D3:
E: Support Manpower (Units of Service (X) in man months are not to be changed) (OPEX)
1. Engagement Manager 18
2. System Administrator 72
3. Database Administrator 72
4. Manager (Operations) 36
5. Project Coordinators 72
6. Hardware Engineers 2232
7. Helpdesk Operators 144
8. Physical Infrastructure Specialist 36
Total E:
F. Data Digitization (Units of Service (X) in number of cases are not to be changed) (CAPEX)
1. Cost of digitization of cases (including
data entry of the Master data and
minimum historical transactional data
entry and scanning of pages)
1,607,219
Total F:
G. Training
Training Cost Per Person for (Units of Service (X) in persons are not to be changed) (CAPEX)
1. Basic computer skills 36400
2. Basic Change Management Workshops 1465
3. Role based Police IT Application training 41400
4. Customized System Administrator
Training
50
5. Administration & Support Training 2400
6. Training of the trainers 260
7. General Management Training 100
Total G:
Form 3: Data Centre Related Costs
S.
No.
Category Component Qty / Units
of Service
(X)
Rate (per unit)
(Y)
Total Cost (=
X*Y)
H: IT infrastructure at the Data Center including the necessary hardware, software and other networking
components. (CAPEX)
1. Deployment of
requisite
infrastructure
for Data centre
and DR
Servers
2. Networking equipments
3. Storage equipments
(SAN Space and Array
Enclosures, etc.)
4. Back up equipments
5. Server OS license
6. Application Server
7. Web Server
8. Database license
9. Anti-virus
10. EMS
11. ….
12. Installation & testing
charges
13. Others
14. Networking
equipments for
LAN
Router
15. Switch
16. ….
17. Others
Total H:
I: O&M of Data Center (OPEX)
1. Year 1 Servers
2. Networking equipments
3. Storage equipments
(SAN etc.)
4. Back up equipments
5. Server OS license
6. Database license
7. Anti-virus
8. ….
9. EMS
10. Others
11. Router
12. Switch
13. ….
14. Others
Total I1:
1. Year 2 Servers
2. Networking equipments
3. Storage equipments
(SAN etc.)
4. Back up equipments
5. Server OS license
6. Database license
7. Anti-virus
8. ….
9. EMS
10. Others
11. Router
12. Switch
13. ….
14. Others
Total I2:
1. Year 3 Servers
2. Networking equipments
3. Storage equipments
(SAN etc.)
4. Back up equipments
5. Server OS license
6. Database license
7. Anti-virus
8. ….
9. EMS
10. Others
11. Router
12. Switch
13. ….
14. Others
Total I3:
Form 4: Consumable Costs
S.
No.
Category Component Qty / Units
of Service
(X)
Rate (per unit)
(Y)
Total Cost (=
X*Y)
J: Cost of consumables at each client location. (Units of Service (X) is the total quantity required in the
entire 3 year period and is not to be changed) (OPEX)
1. Consumable
Required at
Police Stations
Laser Jet Toners 8154
2. Dot Matrix Ribbons 32616
3. A4 size papers in RIMs
of 500 sheets
32616
Total J:
2n
d A
dd
end
um
to
RF
P f
or
sele
ctin
g S
yst
em I
nte
grat
or
for
CC
TN
S p
roje
ct in
Kar
nat
aka
1
Follo
win
g c
ha
ng
es a
re b
ein
g m
ad
e to
SI R
FP d
ate
d 1
3th
Ju
ly, 2
01
1 a
nd
ad
den
du
m is
sued
da
ted
5th
Au
gu
st 2
01
1 .
# R
efer
ence
O
ld C
lau
se
Rev
ised
Cla
use
Ty
pe
Mo
dif
ica
tio
ns
com
mo
n t
o V
olu
me
I, II
an
d II
I
RFP
Vo
lum
e I:
Fu
nct
ion
al &
Tec
hn
ica
l Sp
ecif
ica
tio
ns
1.
Vo
l I P
.no
. 7
A
dd
itio
n t
o A
bb
revi
atio
ns
Ad
dit
ion
SDA
St
ate
Des
ign
ated
Age
ncy
SDA
S
tate
Des
ign
ate
d A
gen
cy,
So
ftw
are
Dev
elo
pm
ent
Age
ncy
2.
Vo
l I,
P
.no
3
8,
S.n
o. 5
5
D
ele
tio
n o
f S.
No
. 55
D
elet
ion
N
etw
ork
co
nn
ect
ion
in t
he
fo
rm o
f a
rin
g
3.
Vo
l I, P
.no
39
Ad
dit
ion
to
Dat
a ca
blin
g A
dd
itio
n
N
etw
ork
co
nn
ect
ion
in t
he
fo
rm o
f a
rin
g
4.
Vo
l I
P.n
o.
66
, se
ctio
n 3
Mo
dif
icat
ion
to
Imp
lem
enta
tio
n f
ram
e w
ork
of
Po
lice
IT
/CC
TNS
Pro
ject
. M
od
ific
ati
on
The
imp
lem
enta
tio
n
of
Polic
e IT
w
ou
ld
be
taki
ng
an
“in
teg
rate
d
serv
ice
del
iver
y”
app
roac
h.
The
cen
tral
fe
atu
re
of
Po
lice
IT
imp
lem
enta
tio
n
(as
per
C
CTN
S G
uid
elin
es f
rom
MH
A a
nd
NC
RB
) at
th
e St
ate
leve
l is
the
“bu
nd
ling
of
serv
ices
” co
nce
pt.
Acc
ord
ingl
y, K
arn
atak
a w
ill s
elec
t a
Syst
em
In
tegr
ato
r (S
I) w
ho
wo
uld
be
the
sin
gle
po
int
of
con
tact
fo
r th
e St
ate
for
all
the
com
po
nen
ts o
f P
olic
e IT
Im
ple
men
tati
on
th
at i
ncl
ud
e th
e ap
plic
atio
n,
har
dw
are,
co
mm
un
icat
ion
s in
fras
tru
ctu
re,
and
ass
oci
ate
d s
ervi
ces
such
as
Cap
acit
y B
uild
ing
and
Han
dh
old
ing.
The
imp
lem
enta
tio
n o
f P
olic
e IT
wo
uld
be
taki
ng
an “
inte
gra
ted
se
rvic
e d
eliv
ery”
ap
pro
ach
. Th
e ce
ntr
al
feat
ure
o
f P
olic
e IT
im
ple
men
tati
on
(as
per
CC
TNS
Gu
idel
ines
fro
m M
HA
an
d N
CR
B)
at
the
Stat
e
leve
l is
th
e “b
un
dlin
g
of
serv
ices
” co
nce
pt.
A
cco
rdin
gly,
Kar
nat
aka
will
sel
ect
a Sy
ste
m I
nte
grat
or
(SI)
wh
o
wo
uld
be
the
sin
gle
po
int
of
con
tact
fo
r th
e St
ate
for
all
the
com
po
nen
ts o
f P
olic
e IT
Im
ple
men
tati
on
th
at i
ncl
ud
e b
ut
no
t lim
ite
d
to
the
app
licat
ion
, h
ard
war
e,
com
mu
nic
atio
ns
infr
astr
uct
ure
, an
d a
sso
ciat
ed
ser
vice
s su
ch a
s C
apac
ity
Bu
ildin
g an
d H
and
ho
ldin
g.
2n
d A
dd
end
um
to
RF
P f
or
sele
ctin
g S
yst
em I
nte
grat
or
for
CC
TN
S p
roje
ct in
Kar
nat
aka
2
5.
Vo
l I, P
.no
. 74
Mo
dif
icat
ion
to
Co
re A
pp
licat
ion
So
ftw
are
M
od
ific
ati
on
The
Co
re a
pp
lica
tio
n S
oft
wa
re (
CA
S) is
exp
ecte
d t
o b
e re
ad
y b
y Ju
ly 2
01
1 (
ten
tati
ve).
The
Co
re a
pp
lica
tio
n S
oft
wa
re (
CA
S) is
exp
ecte
d t
o b
e re
ad
y b
y en
d o
f O
cto
ber
20
11
(te
nta
tive
).
6.
Vo
l I, S
ect
ion
6 –
Sc
op
e o
f Se
rvic
es
A
dd
itio
n t
o t
he
sco
pe
of
wo
rk f
or
the
sys
tem
inte
grat
or.
A
dd
itio
n
K
Co
PS
at
its
dis
cret
ion
m
ay
exte
nd
th
e co
ntr
act
per
iod
b
y an
oth
er t
wo
yea
rs a
t th
e O
PEX
rat
es q
uo
ted
in
th
e fi
nan
cial
p
rop
osa
l fo
r th
e 4
th a
nd
5th
yea
r.
7.
Vo
l I, P
.no
. 86
Ad
dit
ion
to
Ove
rvie
w o
f th
e sc
op
e o
f w
ork
fo
r th
e s
yste
m
inte
grat
or.
A
dd
itio
n
N
o H
ard
war
e an
d S
oft
war
e p
rod
uct
s p
rop
ose
d u
nd
er t
his
co
ntr
act
sho
uld
be
de
clar
ed e
nd
of
sale
an
d e
nd
of
life,
wit
hin
th
e co
ntr
act
per
iod
, by
its
OEM
.
8.
Vo
l I,
P
.no
. 9
6
Sect
ion
6.5
Mo
dif
icat
ion
to
Infr
ast
ruct
ure
at
clie
nt
sid
e lo
cati
on
Mo
dif
ica
tio
n
The
SI s
ho
uld
en
sure
th
at a
ll th
e P
olic
e St
atio
ns
and
H
igh
er O
ffic
es
sho
uld
h
ave
a co
nsi
sten
t b
acku
p o
f 3
h
ou
rs f
or
the
enti
re d
ura
tio
n o
f th
e co
ntr
act
thro
ugh
th
e U
PSs
. To
th
is e
nd
it
nee
ds
to d
esig
n t
he
po
wer
bac
kup
ar
chit
ectu
re b
y co
nsi
der
ing
the
ener
gy r
equ
irem
ents
of
each
lo
cati
on
(ad
dit
ion
al e
ner
gy r
equ
irem
ents
in
cas
e o
f th
e lo
cati
on
s w
her
e th
ere
wo
uld
be
an e
xist
ing
UP
S) a
nd
b
rin
gin
g in
ap
pro
pri
ate
UP
S an
d B
atte
ry b
ank
to s
up
po
rt
the
req
uir
emen
ts.
The
SI s
ho
uld
en
sure
th
at a
ll th
e P
olic
e St
atio
ns
and
Hig
her
O
ffic
es s
ho
uld
hav
e a
con
sist
ent
bac
kup
of
2 h
ou
rs f
or
the
enti
re
du
rati
on
of
the
con
trac
t th
rou
gh t
he
UP
Ss.
To t
his
en
d i
t n
eed
s to
d
esig
n
the
po
wer
b
acku
p
arch
itec
ture
b
y co
nsi
der
ing
the
ener
gy
req
uir
emen
ts
of
each
lo
cati
on
(a
dd
itio
nal
en
ergy
re
qu
irem
ents
in
cas
e o
f th
e lo
cati
on
s w
her
e th
ere
wo
uld
be
an
exis
tin
g U
PS)
an
d b
rin
gin
g in
ap
pro
pri
ate
UP
S an
d B
atte
ry b
ank
to s
up
po
rt t
he
req
uir
emen
ts.
9.
Vo
l-I
p.n
o 9
9 s
ec
6.5
a
nd
o
ther
Mo
dif
icat
ion
to
Infr
ast
ruct
ure
at
Clie
nt
Sid
e L
oca
tio
n.
Mo
dif
ica
tio
n
2n
d A
dd
end
um
to
RF
P f
or
sele
ctin
g S
yst
em I
nte
grat
or
for
CC
TN
S p
roje
ct in
Kar
nat
aka
3
rele
van
t p
lace
s
2 K
VA
DG
set
(D
iese
l Gen
erat
or)
R
ead
as
2.5
an
d a
bo
ve K
VA
DG
set
(D
iese
l Gen
erat
or)
. As
lon
g as
th
e te
chn
ical
an
d f
un
ctio
nal
req
uir
emen
ts a
re m
et v
end
ors
are
fr
ee t
o p
rop
ose
su
itab
le t
ech
no
logy
/ p
rod
uct
.
10
. V
ol
I,
P.n
o.1
09
Sec
6.8
Ad
dit
ion
to
Sco
pe
of
Wo
rk f
or
Net
wo
rk C
on
nec
tivi
ty (
VP
No
BB
&
MP
LS)
for
Po
lice
Sta
tio
n, H
igh
er o
ffic
es, S
PD
C a
nd
DR
C
Ad
dit
ion
1
) N
atio
nal
Ser
vice
De
liver
y G
ate
way
(N
SDG
)/ S
tate
Ser
vice
De
live
ry G
ate
way
(SS
DG
): T
he
Syst
em I
nte
grat
or
at t
he
stat
e
leve
l sh
all
regi
ste
r as
a S
ervi
ce P
rovi
der
wit
h t
he
NSD
G o
r
SSD
Gs
on
beh
alf
of
the
resp
ecti
ve
Stat
e G
ove
rnm
en
t an
d
pro
vid
e C
CTN
S b
ased
ser
vice
s. I
nit
ially
if
NSD
G/S
SDG
ser
vice
s
are
no
t av
aila
ble
th
e C
CTN
S ap
plic
atio
n s
hal
l ac
cess
ser
vice
s
thro
ugh
th
e ex
isti
ng
bro
adb
and
n
etw
ork
s an
d
SDA
sh
all
dev
elo
p
AP
Is
for
the
req
uir
ed
dep
artm
ents
d
uri
ng
CA
S
dev
elo
pm
ent
to e
nab
le i
nte
rop
erab
ility
an
d i
nte
rco
nn
ecti
vity
for
its
even
tual
in
tegr
atio
n
wit
h
NSD
G/S
SDG
. C
-DA
C
as
Gat
eway
Se
rvic
e P
rovi
der
o
f N
SDG
/SSD
G
shal
l p
rovi
de
con
ne
cto
rs/A
dap
ters
an
d
guid
elin
es
for
ho
stin
g se
rvic
es
thro
ugh
NSD
G/S
SDG
aft
er t
he
SI r
egis
ter
as a
Ser
vice
Pro
vid
er
on
beh
alf
of
the
Stat
e/U
T G
ove
rnm
ents
.
2)
Sco
pe
o
f W
ork
o
f Sy
ste
m
Inte
grat
or
wit
h
resp
ect
to
Ne
two
rk a
nd
Co
nn
ecti
vity
fo
r P
olic
e St
atio
ns,
Hig
her
Off
ice
s,
Trai
nin
g C
ente
rs (
DTC
/RTC
/PTC
/Po
lice
Aca
de
my)
fo
r C
CTN
S
2n
d A
dd
end
um
to
RF
P f
or
sele
ctin
g S
yst
em I
nte
grat
or
for
CC
TN
S p
roje
ct in
Kar
nat
aka
4
pro
ject
:
The
SI s
hal
l co
ord
inat
e w
ith
BSN
L an
d t
he
Stat
e/U
T P
olic
e
Dep
artm
ent
for
imp
lem
enta
tio
n
of
the
Net
wo
rk
and
Co
nn
ecti
vity
so
luti
on
of
CC
TNS
pro
ject
.
Sco
pe
of
wo
rk f
or
BSN
L: T
he
det
ails
of
sco
pe
of
wo
rk o
f B
SNL
are
as u
nd
er:
3)
Pro
visi
on
ing
of
MP
LS, V
PN
oB
B a
nd
VP
N/W
iMax
/VSA
T
con
ne
ctio
n t
o P
olic
e St
atio
n a
nd
Hig
her
off
ices
.
4)
Pro
visi
on
ing
of
the
Ro
ute
rs (
at C
CTN
S si
te)
an
d M
od
ems
for
loca
tio
ns
to b
e co
nn
ecte
d d
irec
tly
wit
h K
SPW
AN
an
d a
ll
oth
er h
ard
war
e an
d n
etw
ork
infr
astr
uct
ure
pro
vid
ed f
or
MP
LS, V
PN
oB
B/W
iMax
/VSA
T co
nn
ecti
vity
.
a)
Pro
visi
on
ing
of
Agg
rega
ted
ban
dw
idth
on
MP
LS n
etw
ork
at
each
Sta
tes/
UTs
SD
C f
or
the
loca
tio
ns
con
nec
ted
on
VP
No
BB
, WiM
ax a
nd
VSA
T n
etw
ork
.
b)
Pro
visi
on
ing
of
MP
LS c
on
nec
tivi
ty b
etw
een
Sta
te/U
T SD
Cs
and
DR
C.
c)
Pro
visi
on
ing
of
MP
LS c
on
nec
tivi
ty b
etw
een
ND
C a
nd
Stat
e/U
T SD
Cs
d)
Mai
nta
inin
g th
e n
etw
ork
incl
ud
ing
har
dw
are
sup
plie
d f
or
min
imu
m p
erio
d o
f 3
yea
rs.
Ro
le o
f Sy
ste
m I
nte
grat
or:
T
he
SI s
hal
l co
ord
inat
e w
ith
BSN
L
and
th
e St
ate/
UT
Po
lice
Dep
artm
ent
for
imp
lem
enta
tio
n o
f th
e
2n
d A
dd
end
um
to
RF
P f
or
sele
ctin
g S
yst
em I
nte
grat
or
for
CC
TN
S p
roje
ct in
Kar
nat
aka
5
Net
wo
rk
and
C
on
ne
ctiv
ity
solu
tio
n
of
CC
TNS
pro
ject
. Th
e
follo
win
g ar
e th
e ke
y re
spo
nsi
bili
ties
of
the
SI w
ith
res
pec
t to
Net
wo
rkin
g an
d C
on
nec
tivi
ty.
i. Si
te
pre
par
atio
n
at
all
loca
tio
ns
for
esta
blis
hm
ent
and
inst
alla
tio
n o
f n
etw
ork
ing
and
co
nn
ect
ivit
y so
luti
on
.
ii.
Co
ord
inat
ion
w
ith
th
e St
ate
P
olic
e D
epar
tmen
t an
d
no
min
ated
off
icia
ls o
f B
SNL
for
Inst
alla
tio
n,
Co
nfi
gura
tio
n,
Test
ing
and
Co
mm
issi
on
ing
of
BSN
L’s
VP
No
BB
, W
iMax
,
VSA
T an
d M
PLS
lin
ks.
iii.
Co
ord
inat
ion
w
ith
B
SNL
for
ensu
rin
g O
per
atio
ns
and
Mai
nte
nan
ce
of
net
wo
rkin
g h
ard
war
e to
en
sure
com
plia
nce
to
th
e SL
As
as o
ffer
ed b
y B
SNL.
iv.
The
SI w
ill a
lso
be
coo
rdin
atin
g w
ith
BSN
L an
d S
tate
Po
lice
Dep
artm
ent
for
SLA
M
on
ito
rin
g,
Fau
lt
Rep
ort
ing
&
Tro
ub
lesh
oo
tin
g o
f th
e lin
ks f
or
mee
tin
g th
e Se
rvic
e le
vels
and
Mas
ter
Serv
ice
Agr
eem
ent.
v.
SI s
hal
l al
so c
oo
rdin
ate
wit
h S
tate
CC
TNS
No
dal
Off
icer
(Sta
te P
olic
e D
epar
tmen
t) f
or
fin
aliz
ing
Po
lice
stat
ion
s lis
ts
for
the
con
nec
tivi
ty o
pti
on
s, i
ssu
ing
com
mis
sio
nin
g re
po
rt
for
dem
and
no
te/p
aym
ent
clea
ran
ce,
rep
ort
ing
SLA
an
d
pro
vid
ing
for
link
stat
us
up
dat
es.
11
. V
ol I
, P. N
o. 1
32
Se
c 6
.14
Mo
dif
icat
ion
to
Han
dh
old
ing
sup
po
rt.
M
od
ific
ati
on
2n
d A
dd
end
um
to
RF
P f
or
sele
ctin
g S
yst
em I
nte
grat
or
for
CC
TN
S p
roje
ct in
Kar
nat
aka
6
The
Syst
em I
nte
grat
or
will
pro
vid
e o
ne
qu
alif
ied
an
d
trai
ned
per
son
per
tw
o p
olic
e st
atio
ns
for
a p
erio
d o
f 1
ye
ar
to
han
dh
old
th
e st
aff
in
the
po
lice
stat
ion
an
d
ensu
re t
hat
th
e st
affs
in
th
at p
olic
e st
atio
n /
hig
her
o
ffic
es a
re a
ble
to
use
PO
LIC
E IT
ER
P a
pp
licat
ion
on
th
eir
ow
n b
y th
e en
d o
f th
e h
and
ho
ldin
g p
erio
d.
Han
dh
old
ing
sup
po
rt
wo
uld
b
e re
qu
ired
o
nly
af
ter
the
succ
essf
ul
com
mis
sio
nin
g o
f P
OLI
CE
IT &
CA
S (c
ente
r) I
nte
grat
ion
ap
plic
atio
n
and
th
e n
eces
sary
in
fras
tru
ctu
re
and
co
mp
leti
on
o
f ca
pac
ity
bu
ildin
g an
d
chan
ge
man
agem
ent
init
iati
ves
in r
esp
ecti
ve p
olic
e st
atio
ns
/ H
igh
er O
ffic
es.
The
Syst
em
In
tegr
ato
r w
ill p
rovi
de
on
e q
ual
ifie
d a
nd
tra
ined
p
erso
n p
er
po
lice
stat
ion
fo
r a
per
iod
of
6 m
on
ths
to h
and
ho
ld
the
staf
f in
th
e p
olic
e st
atio
n a
nd
en
sure
th
at t
he
staf
fs i
n t
hat
p
olic
e s
tati
on
are
ab
le t
o u
se P
OLI
CE
IT E
RP
ap
plic
atio
n o
n t
hei
r o
wn
b
y th
e en
d
of
the
han
dh
old
ing
per
iod
. Th
e n
um
ber
o
f h
um
an
reso
urc
e an
d
du
rati
on
ca
n
chan
ge
wit
hin
th
e sa
me
cost
ing
fram
ewo
rk.
Han
dh
old
ing
sup
po
rt w
ou
ld b
e re
qu
ired
o
nly
af
ter
the
succ
essf
ul
com
mis
sio
nin
g o
f P
OLI
CE
IT &
C
AS
(cen
ter)
In
tegr
atio
n a
pp
licat
ion
an
d t
he
ne
cess
ary
infr
astr
uct
ure
an
d c
om
ple
tio
n o
f ca
pac
ity
bu
ildin
g an
d c
han
ge m
anag
emen
t in
itia
tive
s in
res
pec
tive
po
lice
stat
ion
s.
12
. A
dd
end
um
A
nn
exu
re-1
Sp
ec
for
L2
Un
ma
na
ged
sw
itch
M
od
ific
atio
n t
o a
dd
itio
nal
har
dw
are
spe
cifi
cati
on
fo
r p
olic
e
stat
ion
an
d h
igh
er o
ffic
es.
(16
Po
rt L
2 U
nm
anag
ed S
wit
ch)
Mo
dif
ica
tio
n
Swit
ch F
abri
c -
48
Gb
ps
Forw
ard
ing
Cap
acit
y Sw
itch
Fab
ric
- M
inim
um
of
32
Gb
ps
Forw
ard
ing
Cap
acit
y
13
. A
dd
end
um
A
nn
exu
re-1
Sp
ec
for
Mu
ltif
un
ctio
n
Pri
nte
r
M
od
ific
atio
n t
o a
dd
itio
nal
har
dw
are
spe
cifi
cati
on
fo
r p
olic
e
stat
ion
an
d h
igh
er o
ffic
es.
(Mu
ltif
un
ctio
n P
rin
ter)
Mo
dif
ica
tio
n
Size
-
A3
Si
ze
- A
4
14
. A
dd
end
um
Sl
. N
o. 2
3, p
.no
. 8
M
od
ific
atio
n t
o t
ota
l no
of
de
skto
p
Mo
dif
ica
tio
n
2n
d A
dd
end
um
to
RF
P f
or
sele
ctin
g S
yst
em I
nte
grat
or
for
CC
TN
S p
roje
ct in
Kar
nat
aka
7
Har
dw
are
de
liver
ed t
o P
olic
e S
tati
on
an
d H
igh
er
off
ice
s u
nd
er C
IPA
Pro
ject
P
leas
e re
fer
to A
nn
exu
re 2
of
this
do
cum
ent
for
grea
ter
det
ail.
S.
No
Lo
cati
on
It
em
P
er
Loca
tio
n
No
o
f lo
cati
on
Tota
l N
o
1 N
on
-CIP
A
Po
lice
Stat
ion
H
ard
war
e
Des
kto
p
4 1
82
7
28
2 C
IPA
Po
lice
Stat
ion
H
ard
war
e
Des
kto
p
0 7
24
0
Tota
l Har
dw
are
Re
qu
ire
me
nt
PS
(D
eskt
op
) 9
06
72
8
3 C
ircl
e o
ffic
e H
ard
war
e D
eskt
op
3
23
2
69
6
4 Su
b d
ivis
ion
H
ard
war
e
Des
kto
p
3 1
30
3
90
5 R
ange
H
ard
war
e
Des
kto
p
4 6
24
6 SC
RB
H
ard
war
e D
eskt
op
4
1 4
7 C
om
mis
sio
ner
ate
Har
dw
are
D
eskt
op
2
5 4
10
0
8 D
istr
ict
Hea
d
Qu
arte
r H
ard
war
e
Des
kto
p
10
31
3
10
Har
dw
are
de
liver
ed t
o P
olic
e St
atio
n a
nd
Hig
her
off
ices
u
nd
er C
IPA
Pro
ject
P
leas
e re
fer
to A
nn
exu
re 2
of
this
do
cum
ent
for
grea
ter
det
ail.
S.
No
Lo
cati
on
It
em
P
er
Loca
tio
n
No
of
loca
tio
n
Tota
l N
o
1
No
n-C
IPA
Po
lice
St
atio
n h
ard
war
e
Des
kto
p
4
182
7
28
2
CIP
A P
olic
e St
atio
n
Har
dw
are
Des
kto
p
0
724
0
Tota
l Har
dw
are
Re
qu
irem
en
t P
S
(Des
kto
p)
906
7
28
3
Cir
cle
off
ice
Har
dw
are
Des
kto
p
3
232
6
96
4
Sub
div
isio
n
Har
dw
are
D
eskt
op
3
1
30
390
5
Ran
ge H
ard
war
e
Des
kto
p
4
6 2
4
6
SCR
B H
ard
war
e D
eskt
op
4
1
4
7
Co
mm
issi
on
erat
e
Har
dw
are
D
eskt
op
2
5
4 1
00
8
Dis
tric
t H
ead
Q
uar
ter
Har
dw
are
Des
kto
p
10
3
1
310
9
Po
lice
Hea
d
Qu
arte
r H
ard
war
e
Des
kto
p
50
1
50
2n
d A
dd
end
um
to
RF
P f
or
sele
ctin
g S
yst
em I
nte
grat
or
for
CC
TN
S p
roje
ct in
Kar
nat
aka
8
9 P
olic
e H
ead
Q
uar
ter
Har
dw
are
Des
kto
p
50
1 5
0
Tota
l Hig
her
Off
ice
s H
ard
war
e (D
eskt
op
) 4
07
1
57
4
1 Ja
ils
Des
kto
p
1 1
1
2 Fo
ren
sic
Scie
nce
Lab
D
eskt
op
1
1 1
3 Fi
nge
r P
rin
t B
ure
au
Des
kto
p
1 3
6
36
4 P
olic
e C
on
tro
l R
oo
m(L
arge
C
itie
s/P
HQ
Des
kto
p
5 6
30
5 P
olic
e C
on
tro
l R
oo
m(S
mal
l C
itie
s)
Des
kto
p
3 3
1
93
To
tal S
pec
ial U
nit
s H
ard
war
e
(Des
kto
p)
75
1
61
Tota
l Des
kto
p R
eq
uir
eme
nts
1
38
9
24
63
Tota
l Hig
her
Off
ice
s H
ard
war
e (D
esk
top
) 4
05
157
4
1
Jails
D
eskt
op
1
1
1
2
Fore
nsi
c Sc
ien
ce
Lab
D
eskt
op
1
1
1
3
Fin
ger
Pri
nt
Bu
reau
D
eskt
op
1
3
6
36
4
Po
lice
Co
ntr
ol
Ro
om
(Lar
ge
Cit
ies/
PH
Q
Des
kto
p
5
6 3
0
5
Po
lice
Co
ntr
ol
Ro
om
(Sm
all C
itie
s)
Des
kto
p
3
31
9
3
To
tal S
pec
ial U
nit
s H
ard
war
e (D
esk
top
) 7
5
161
Tota
l Des
kto
p R
equ
irem
en
ts
13
86
2
463
2n
d A
dd
end
um
to
RF
P f
or
sele
ctin
g S
yst
em I
nte
grat
or
for
CC
TN
S p
roje
ct in
Kar
nat
aka
9
RFP
Vo
lum
e II
: C
om
mer
cia
l an
d B
idd
ing
ter
ms
# R
efer
ence
O
ld C
lau
se
Re
vise
d C
lau
se
Typ
e
1.
Vo
l II,
P.n
o 1
7
A
dd
itio
n t
o D
isq
ual
ific
atio
n c
rite
ria
A
dd
itio
n
A
ll su
ch t
ech
nic
al p
rop
osa
ls w
hic
h c
arry
an
y ty
pe
of
fin
anci
al
info
rmat
ion
w
ou
ld
be
reje
cte
d
and
th
e b
idd
er
will
b
e d
isq
ual
ifie
d f
rom
an
y fu
rth
er e
valu
atio
n.
2.
Vo
l II,
P.n
o. 1
9
an
d P
.no
. 22
A
dd
itio
n t
o P
re-Q
ual
ific
atio
n C
rite
ria
Ad
dit
ion
M
axim
um
nu
mb
er o
f m
emb
ers
allo
wed
in
co
nso
rtiu
m s
hal
l b
e lim
ited
to
th
ree.
3.
Vo
l II P
.no
. 20
Se
c. 3
.4.4
po
int
no
. 6
M
od
ific
atio
n t
o P
re –
Qu
alif
icat
ion
Cri
teri
a
Mo
dif
ica
tio
n
Bre
ach
of
gen
eral
or
spec
ific
in
stru
ctio
ns
for
bid
din
g,
gen
eral
an
d s
pec
ial c
on
dit
ion
s o
f co
ntr
act
wit
h K
Co
PS
or
its
con
stit
ute
d c
om
mit
tees
or
rep
rese
nta
tive
s o
r an
y o
f it
s o
ther
clie
nt
org
aniz
atio
ns
du
rin
g th
e p
ast
5 ye
ars
may
m
ake
a fi
rm
inel
igib
le
to
par
tici
pat
e in
EO
I b
idd
ing
pro
cess
.
Bre
ach
of
gen
eral
or
spe
cifi
c in
stru
ctio
ns
for
bid
din
g, g
ener
al
and
sp
ecia
l co
nd
itio
ns
of
con
trac
t w
ith
KC
oP
S o
r it
s co
nst
itu
ted
co
mm
itte
es
or
rep
rese
nta
tive
s o
r an
y o
f it
s o
ther
cl
ien
t o
rgan
izat
ion
s d
uri
ng
the
pas
t 5
year
s m
ay m
ake
a fi
rm i
nel
igib
le
to p
arti
cip
ate
in S
yste
m In
tegr
ato
r (S
I) S
elec
tio
n p
roce
ss
4.
Vo
l. II
P.n
o. 2
2
Co
nso
rtiu
m
Cri
teri
a
D
ele
tio
n t
o C
on
sort
ium
Cri
teri
a
Del
etio
n
The
pri
me
bid
der
sh
all
com
mit
to
h
old
an
eq
uit
y st
ake/
inte
rest
o
f at
le
ast
fift
y o
ne
(51
%)
du
rin
g th
e te
nu
re o
f th
e p
roje
ct;
5.
Vo
l II,
P.n
o. 2
4
A
dd
itio
n t
o T
ech
nic
al E
valu
atio
n S
cori
ng
Mat
rix:
(P
revi
ou
s P
roje
ct E
xper
ien
ce)
Ad
dit
ion
2n
d A
dd
end
um
to
RF
P f
or
sele
ctin
g S
yst
em I
nte
grat
or
for
CC
TN
S p
roje
ct in
Kar
nat
aka
10
Th
e b
idd
ers
wo
uld
be
grad
ed in
te
rms
of
the
size
of
the
pro
ject
s sh
ow
case
d in
th
e p
revi
ou
s p
roje
cts
exp
erie
nce
cri
teri
on
.
6
Vo
l II
, P
g.
30
, Se
c. 3
.4.8
an
d
Ad
den
du
m
da
ted
5
th
Au
g
20
11
M
od
ific
atio
n t
o E
valu
atio
n C
rite
ria
of
Co
mm
erci
al B
ids
M
od
ific
ati
on
1.
The C
om
merc
ial B
ids o
f on
ly t
he
tech
nic
ally
qua
lifie
d
bid
ders
will
be o
pe
ned f
or
eva
luatio
n.
2.
Sin
ce
the
pa
ym
en
ts
to
the
SI
will
mad
e
ov
er
a
peri
od
o
f o
ver
thre
e
ye
ars
(a
m
inim
um
o
f 12
mo
nth
s
for
the
Imp
lem
en
tati
on
P
ha
se
–
an
d
main
ten
an
ce o
f exis
tin
g i
nfr
astr
uctu
re –
fo
llo
wed
by
two
yea
rs
for
Op
era
tio
ns
an
d
Main
ten
an
ce
Serv
ices),
th
e D
CF
meth
od w
ill b
e u
sed t
o c
om
pare
diffe
rent
pa
ym
ent
term
s,
inclu
din
g
ad
vance
pa
ym
en
ts a
nd p
rogre
ssiv
e s
tage p
aym
ents
to
th
e S
Is
so a
s t
o b
rin
g t
hem
to a
com
mon d
enom
ination f
or
dete
rmin
ing
lo
west b
idder.
3.
The K
SP
/ K
CoP
S w
ill e
valu
ate
the o
ffers
receiv
ed b
y
adop
tin
g D
iscou
nte
d C
ash F
low
(D
CF
) m
eth
od w
ith a
dis
countin
g
rate
in
consonance
with
the
exis
ting
govern
ment
borr
ow
ing ra
te.
The D
CF
is
define
d in
the G
lossary
of
Mana
gem
ent
and A
ccountin
g T
erm
s,
pub
lishe
d
by
the
Institu
te
of
Cost
and
Work
s
Accounta
nts
of
India
. D
CF
meth
od w
ou
ld b
e u
sed
for
eva
luation
of
bid
s.
Th
e
bid
w
ith
the
low
est
Net
Pre
sent
Va
lue
(NP
V)
dete
rmin
ed
usin
g
the
DC
F
1.
The C
om
merc
ial B
ids o
f on
ly t
he
tech
nic
ally
qua
lifie
d b
idders
will
be o
pene
d f
or
evalu
atio
n.
2.
Sin
ce t
he p
aym
ents
to t
he S
I w
ill
be m
ad
e o
ver
a p
eri
od
of
ov
er
thre
e
years
(a
m
inim
um
o
f 12
mo
nth
s
for
the
Imp
lem
en
tati
on
P
has
e –
an
d
main
ten
an
ce
of
exis
tin
g
infr
astr
uctu
re –
fo
llo
wed
by t
wo
years
fo
r O
pera
tio
ns a
nd
Main
ten
an
ce S
erv
ice
s),
th
e D
CF
m
eth
od w
ill b
e u
sed to
com
pare
d
iffe
rent
pa
ym
ent
term
s,
inclu
din
g
adva
nce
pa
ym
en
ts a
nd p
rogre
ssiv
e s
tage p
aym
ents
to t
he S
Is s
o a
s
to bring th
em
to
a com
mon den
om
inatio
n fo
r dete
rmin
ing
low
est
bid
der.
3.
The
KS
P/
KC
oP
S
will
e
va
luate
th
e
off
ers
re
ceiv
ed
by
adop
tin
g
Dis
coun
ted
Cash
Flo
w
(DC
F)
meth
od
with
a
dis
countin
g r
ate
in
conson
ance w
ith
th
e e
xis
tin
g g
overn
ment
borr
ow
ing
rate
. T
he
DC
F
is
defined
in
the
Glo
ssary
of
Mana
gem
ent
an
d
Accou
ntin
g
Term
s,
publis
hed
by
the
Institu
te
of
Cost
and
Work
s
Accounta
nts
of
India
. D
CF
meth
od w
ou
ld b
e u
se
d f
or
eva
luation o
f b
ids.
4.
Deta
iled m
odalit
ies f
or
ap
ply
ing D
CF
techn
ique a
re a
s b
elo
w:
Net
Pre
sen
t V
alu
e
(NP
V)
meth
od
will
be
use
d
for
2n
d A
dd
end
um
to
RF
P f
or
sele
ctin
g S
yst
em I
nte
grat
or
for
CC
TN
S p
roje
ct in
Kar
nat
aka
11
meth
od w
ill b
e s
ele
cte
d.
4.
Deta
iled m
odalit
ies f
or
ap
ply
ing D
CF
tech
niq
ue
are
as b
elo
w:
Net
Pre
sen
t V
alu
e (
NP
V)
meth
od w
ill b
e u
se
d
for
eva
luatio
n o
f th
e C
om
merc
ial
Off
er.
The N
et
Pre
sent
Va
lue
of
a c
ontr
act
is e
qu
al to
the s
um
of
the
pre
se
nt
va
lues
of
all
the
cash
flo
ws
associa
ted
with
it.
The
form
ula
fo
r calc
ula
tin
g
NP
V o
f a C
om
merc
ial
Off
er
is i
llustr
ate
d i
n P
ara
(6)
belo
w.
Dis
counting
rate
to b
e u
se
d u
nder
the m
eth
od i
s
to b
e t
he G
ove
rnm
ent
of
India
‟s l
end
ing r
ate
on
loa
ns g
iven t
o K
SP
/ K
Co
PS
Govern
ments
. T
hese
rate
s a
re n
otified b
y B
udget
Div
isio
n o
f M
inis
try o
f
Fin
ance
an
nua
lly.
The la
test
one is
M
inis
try of
Fin
ance O
M N
o F
5(3
) P
D/2
008 d
ate
d 3
0 O
cto
ber
2008
(a
s per
wh
ich th
e b
orr
ow
ing ra
te is
9%
).
The
KS
P/
KC
oP
S
will
eva
luate
th
e
off
ers
receiv
ed
by
adop
tin
g
Dis
counte
d
Cash
Flo
w
(NP
V)
meth
od w
ith
a d
isco
unting r
ate
of
9%
.
NP
V
will
b
e
calc
ula
ted
on
the
ann
ua
l cash
outf
low
s.
Sta
ndard
soft
ware
for
exa
mple
„E
xcel‟,
„Lotu
s 1
-
2-3
‟ or
an
y
oth
er
spre
ad
sheet,
w
hic
h
com
es
pre
loade
d a
s p
art
of
a p
ers
onal
com
pute
r w
ill b
e
used f
or
NP
V a
naly
sis
.
The b
len
ded p
ers
on m
onth
cost
for
300 p
ers
on
eva
luation
of
the
Com
merc
ial
Off
er.
T
he
Net
Pre
sent
Valu
e o
f a
contr
act
is e
qu
al
to th
e s
um
of
the p
resent
va
lues
of
all
the
cash
flo
ws
associa
ted
with
it.
The
form
ula
fo
r calc
ula
ting
NP
V
of
a
Com
merc
ial
Off
er
is
illustr
ate
d in P
ara
(6)
belo
w.
Dis
counting r
ate
to b
e u
se
d u
nder
the m
eth
od is t
o b
e t
he
Govern
ment
of
India
‟s
lendin
g
rate
on
loans
giv
en
to
KS
P/
KC
oP
S G
overn
ments
. T
hese r
ate
s a
re n
otified
by
Bud
get
Div
isio
n
of
Min
istr
y
of
Fin
ance
a
nnu
ally
. T
he
late
st
one i
s M
inis
try o
f F
inance O
M N
o F
5(3
) P
D/2
008
date
d 3
0 O
cto
ber
20
08 (
as p
er
whic
h t
he b
orr
ow
ing
rate
is 9
%).
The K
SP
/ K
CoP
S w
ill e
valu
ate
th
e o
ffers
receiv
ed
by a
dopting
Dis
cou
nte
d C
ash F
low
(N
PV
) m
eth
od
with a
dis
countin
g r
ate
of
9%
.
NP
V w
ill b
e c
alc
ula
ted o
n t
he a
nnu
al cash o
utf
low
s.
Sta
ndard
soft
ware
fo
r exam
ple
„E
xcel‟,
„L
otu
s 1
-2-3
‟ or
an
y o
ther
spre
ad s
he
et, w
hic
h c
om
es p
relo
ade
d a
s p
art
of
a p
ers
ona
l com
pute
r w
ill b
e u
se
d f
or
NP
V a
naly
sis
.
Th
e N
PV
will b
e c
alc
ula
ted
usin
g t
he f
orm
ula
belo
w:
N
PV
= C
0 +
C1/(
1+
r)1 +
C2/(
1+
r)2 +
C3/(
1+
r)3 +
C4/(
1+
r)4
W
here
,
i.
C0 .
.. C
4 a
re t
he y
earl
y c
ash o
utf
low
s a
s i
llustr
ate
d
belo
w
ii.
C0 is th
e S
um
of
the b
elo
w c
om
ponents
a.
Sub-t
ota
l fo
r S
erv
ices
Pro
vid
ed
Durin
g
Imple
menta
tio
n P
hase (
Su
m o
f item
s 1
– 7
, re
fer
2n
d A
dd
end
um
to
RF
P f
or
sele
ctin
g S
yst
em I
nte
grat
or
for
CC
TN
S p
roje
ct in
Kar
nat
aka
12
month
s w
ill b
e c
onsid
ere
d in t
he c
ash f
low
s in t
he
firs
t ye
ar
Th
e N
PV
will
be c
alc
ula
ted
usin
g t
he f
orm
ula
belo
w:
N
PV
= C
0 +
C1/(
1+
r)1 +
C2/(
1+
r)2
W
here
,
i.
C0
...
C5
are
th
e
ye
arl
y
cash
outf
low
s
as
illustr
ate
d b
elo
w
ii.
C0 is th
e S
um
of
the b
elo
w c
om
ponents
iii.
Sub-t
ota
l fo
r S
erv
ices
Pro
vid
ed
Duri
ng
Imple
menta
tio
n P
hase (
Su
m o
f item
s 1
– 8
,
refe
r to
Pricin
g S
um
mary
Sheet)
iv.
Ble
nd
ed P
ers
on
Month
Co
st
for
300
Pers
on
Month
s (
refe
r to
Pricin
g S
um
mary
Shee
t)
v.
C1 is
C
ost
of
Opera
tions and M
ain
tenance
Serv
ices f
or
the 1
st y
ear
aft
er
“Go
-Liv
e”
vi.
C2 is
C
ost
of
Opera
tions and M
ain
tenance
Serv
ices f
or
the 2
nd y
ear
aft
er
“Go
-Liv
e”
vii.
r
is t
he a
nn
ua
l dis
cou
nting
rate
as s
pecifie
d
in P
ara
(2)
abo
ve
Th
e b
idd
er
ach
ievin
g t
he l
ow
est
NP
V c
ost
(L1)
wil
l b
e
invit
ed
fo
r n
eg
oti
ati
on
s f
or
aw
ard
ing
th
e c
on
tract.
In
case
o
f a
ti
e
wh
ere
tw
o
or
mo
re
bid
de
rs
have
ach
iev
ed
th
e s
am
e l
ow
est
NP
V c
ost
(L1),
th
e b
idd
er
wit
h t
he h
igh
er
tech
nic
al
sco
re w
ill
be i
nvit
ed
fir
st
for
to P
ricin
g S
um
mary
Sh
eet)
b.
Ble
nd
ed
Pers
on
Mon
th
Cost
for
300
Pers
on
Month
s (
refe
r to
Pricin
g S
um
mary
Shee
t)
iii.
C1 i
s C
ost
of
Opera
tio
ns a
nd M
ain
ten
ance S
erv
ices
for
the 1
st y
ear
aft
er
“Go
-Liv
e”
iv.
C2 i
s C
ost
of
Opera
tio
ns a
nd M
ain
ten
ance S
erv
ices
for
the 2
nd y
ear
aft
er
“Go
-Liv
e”
v.
C3 i
s C
ost
of
Opera
tio
ns a
nd M
ain
ten
ance S
erv
ices
for
the 3
rd y
ear
aft
er
“Go
-Liv
e”
vi.
C4 i
s C
ost
of
Opera
tio
ns a
nd M
ain
ten
ance S
erv
ices
for
the 4
th y
ear
aft
er
“Go
-Liv
e”
vii.
r
is the a
nn
ua
l d
iscounting r
ate
as s
pecifie
d a
bo
ve
The N
PV
valu
es id
entifie
d usin
g th
e ab
ove fo
rmula
w
ould
be
evalu
ate
d u
sin
g Q
CB
S f
orm
ula
to id
entify
th
e b
est
bid
.
For
Qualit
y an
d C
ost
based E
valu
atio
n (Q
CB
S),
th
e fo
llow
ing
form
ula
will
be u
se
d for
the e
valu
ation o
f th
e b
ids.
The s
core
s w
ill b
e c
alc
ula
ted a
s:
Bn =
0.7
*Tn
+ (
0.3
)*(N
PV
min
/NP
Vb *
10
0)
Where
i.
Bn
=
overa
ll score
of
bid
der
und
er
consid
era
tio
n
(calc
ula
ted u
p t
o tw
o d
ecim
al p
oin
ts)
ii.
Tn =
Techn
ical score
for
the b
idd
er
un
der
consid
era
tion
iii.
NP
Vb =
N
PV
valu
e o
f th
e com
merc
ial
pro
posal
of
the
bid
der
2n
d A
dd
end
um
to
RF
P f
or
sele
ctin
g S
yst
em I
nte
grat
or
for
CC
TN
S p
roje
ct in
Kar
nat
aka
13
neg
oti
ati
on
s f
or
aw
ard
ing
th
e c
on
tract.
NP
V f
orm
ula
is o
nly
fo
r calc
ula
tio
n o
f L
1 b
id,
the p
aym
en
ts w
ill
be
mad
e a
s p
er
actu
al
usag
e b
ased
up
on
th
e r
ate
s a
nd
am
ou
nts
qu
ote
d in
th
e c
om
merc
ial p
rop
osal.
iv.
NP
Vm
in
=
Low
est
NP
V
va
lue
am
on
g
the
fin
an
cia
l
pro
posa
ls u
nder
consid
era
tion
Th
e
bid
der
ach
ievin
g
the
hig
hest
mark
s
(Bm
ax)
will
be
in
vit
ed
fo
r n
eg
oti
ati
on
s f
or
aw
ard
ing
th
e c
on
tract.
In
case
of
a ti
e w
here
tw
o o
r m
ore
b
idd
ers
h
av
e a
ch
iev
ed
th
e sam
e
mark
s (
Bm
ax
), t
he b
idd
er
wit
h t
he h
igh
er
tech
nic
al
sco
re w
ill
be in
vit
ed
fir
st
for
neg
oti
ati
on
s f
or
aw
ard
ing
th
e c
on
tract.
7
. V
ol
II,
P.n
o.
62
A
nn
exu
re-H
Mo
dif
icat
ion
to
An
nex
ure
- H
M
od
ific
ati
on
Lett
ers
fro
m O
EMs
on
th
e le
tte
rhea
d o
f th
e O
EM
Pro
po
sed
lett
er f
rom
OEM
s o
n t
he
lett
erh
ead
of
OEM
8.
Vo
l II
, P
.no
. 6
2
An
nex
ure
-H
M
od
ific
atio
n t
o A
nn
exu
re -
H
(Par
a n
o 3
) M
od
ific
ati
on
We
cert
ify
that
th
e su
pp
ort
fo
r th
e m
enti
on
ed p
rod
uct
s w
ou
ld b
e av
aila
ble
to
th
e d
epar
tmen
t ei
ther
dir
ectl
y b
y u
s, o
r o
ur
par
tner
s, f
or
a p
erio
d o
f fi
ve y
ears
fro
m t
he
fin
aliz
atio
n o
f co
ntr
act,
irr
esp
ecti
ve o
f th
e fa
ct t
hat
th
e b
idd
er c
on
tin
ues
to
ser
ve t
he
pro
ject
or
no
t. T
o t
his
en
d
we
or
ou
r p
artn
ers
will
co
mm
un
icat
e t
o t
he
dep
artm
ent,
u
sin
g em
ail,
any
new
rel
ease
of
pat
ch /
ho
t fi
xes
/ u
p
grad
atio
ns
alo
ng
wit
h t
he
dat
e o
f su
ch r
elea
ses.
We
also
ce
rtif
y th
at t
he
Bid
der
is
qu
alif
ied
by
us
to p
rovi
de
the
mai
nte
nan
ce,
tech
nic
al
or
hel
pd
esk
sup
po
rt,
new
ve
rsio
n u
pgr
ade
and
/or
oth
er s
ervi
ces
rela
ted
to
th
e ab
ove
-lis
ted
<P
rod
uct
s N
ame>
an
d t
hat
th
e d
epar
tmen
t is
no
t lia
ble
to
an
y m
on
etar
y p
aym
ents
.
We
cert
ify
that
th
e su
pp
ort
fo
r th
e m
enti
on
ed p
rod
uct
s w
ou
ld
be
avai
lab
le t
o t
he
dep
artm
ent
eith
er d
irec
tly
by
us,
or
ou
r p
artn
ers,
fo
r th
e en
tire
co
ntr
act
du
rati
on
, ir
resp
ecti
ve o
f th
e fa
ct t
hat
th
e b
idd
er c
on
tin
ues
to
ser
ve t
he
pro
ject
or
no
t. T
o t
his
en
d w
e o
r o
ur
par
tner
s w
ill c
om
mu
nic
ate
to t
he
dep
artm
ent,
u
sin
g em
ail,
any
new
rel
ease
of
pat
ch /
ho
t fi
xes
/ u
p g
rad
atio
ns
alo
ng
wit
h t
he
dat
e o
f su
ch r
elea
ses.
We
also
cer
tify
th
at t
he
Bid
der
is q
ual
ifie
d b
y u
s to
pro
vid
e th
e m
ain
ten
ance
, te
chn
ical
or
hel
pd
esk
sup
po
rt,
new
ve
rsio
n u
pgr
ade
and
/or
oth
er s
ervi
ces
rela
ted
to
th
e ab
ove
-lis
ted
<P
rod
uct
s N
ame>
an
d
that
th
e d
epar
tmen
t is
no
t lia
ble
to
an
y m
on
etar
y p
aym
ents
.
2n
d A
dd
end
um
to
RF
P f
or
sele
ctin
g S
yst
em I
nte
grat
or
for
CC
TN
S p
roje
ct in
Kar
nat
aka
14
9.
Vo
l.
II
P.n
o.
67
A
nn
exu
re –
I
Mo
dif
icat
ion
to
An
nex
ure
– I,
P
erf
orm
ance
Ban
k G
uar
ante
e (P
BG
) M
od
ific
ati
on
Dat
ed
……
……
……
……
. th
is …
……
.. d
ay …
……
…. 2
010
.
Dat
ed
……
……
……
……
. th
is …
……
.. d
ay …
……
…. 2
011
.
10
. A
dd
end
um
A
nn
exu
re-F
Ad
dit
ion
to
An
nex
ure
-F
Pri
cin
g su
mm
ary.
Fo
rm 4
: Co
nsu
mab
le C
ost
s
Ad
dit
ion
5
00 N
os.
of
dru
ms
for
Lase
r je
t P
rin
ter
11
. A
dd
end
um
An
nex
ure
-F
A
dd
itio
n t
o A
nn
exu
re-F
P
rici
ng
sum
mar
y.
Ad
dit
ion
Th
e p
erio
d o
f O
PEX
has
be
en in
crea
sed
fro
m 3
yea
rs t
o 5
yea
rs.
2n
d A
dd
end
um
to
RF
P f
or
sele
ctin
g S
yst
em I
nte
grat
or
for
CC
TN
S p
roje
ct in
Kar
nat
aka
15
RFP
Vo
lum
e II
I: M
ast
er S
ervi
ce A
gre
emen
t
# R
efer
ence
O
ld C
lau
se
Re
vise
d C
lau
se
Typ
e
1.
Vo
l III
, P.n
o. 7
0
M
od
ific
atio
n t
o Im
ple
men
tati
on
ph
ase
SLA
s D
ata
Mig
rati
on
/ D
igit
izat
ion
:
Serv
ice
leve
l D
esc
rip
tio
n
Me
asu
rem
en
t
Dat
a
Mig
rati
on
/ D
igit
izat
ion
Erro
rs
hav
ing
“Hig
h”
imp
act
wo
uld
am
ou
nt
fro
m m
ista
kes
in
sect
ion
of
off
ence
/ FI
R d
etai
ls/
Nam
e o
f ac
cuse
d
or
com
pla
inan
t/
par
ticu
lars
o
f ac
cuse
d
such
as
ad
dre
ss,
con
tact
d
etai
ls,
ID
(DL
No
., p
assp
ort
N
o.
etc.
).
Hig
h
imp
acti
ng
erro
rs
shal
l h
ave
dir
ect
imp
licat
ion
s to
pen
alti
es.
Erro
rs
hav
ing
“Lo
w”
imp
act
wo
uld
am
ou
nt
fro
m
oth
er
mis
take
s.
3
or
less
lo
w
imp
acti
ng
erro
rs
per
ca
se
file
w
ill
no
t b
e su
bje
cte
d
for
pen
alti
es,
ho
wev
er
mis
take
s w
ou
ld b
e co
rrec
ted
by
SI a
t th
e ti
me
of
such
in
cid
ent
is
Serv
ice
leve
l D
esc
rip
tio
n
Mea
sure
men
t
Dat
a
Mig
rati
on
/ D
igit
izat
ion
Erro
rs
hav
ing
“Hig
h”
imp
act
wo
uld
am
ou
nt
fro
m m
ista
kes
in s
ecti
on
of
off
ence
/ FI
R
det
ails
/ N
ame
of
accu
sed
or
com
pla
inan
t/ p
arti
cula
rs
of
accu
sed
su
ch a
s ad
dre
ss,
con
tact
d
etai
ls, I
D (
DL
No
., p
assp
ort
No
. etc
.).
Hig
h
imp
acti
ng
erro
rs
shal
l h
ave
d
irec
t im
plic
atio
ns
to p
enal
ties
.
Erro
r ra
te i
n a
bat
ch s
ho
uld
be
less
th
an 0
.5%
.
Seve
rity
of
Vio
lati
on
: Hig
h
This
ser
vice
leve
l will
be
mea
sure
d o
n
a m
on
thly
b
asis
fo
r ea
ch
Po
lice
St
atio
n /
Hig
her
Off
ice.
If
the
dat
a m
igra
tio
n
/ d
igit
izat
ion
se
rvic
e le
vel
in
a p
olic
e
stat
ion
/
hig
her
o
ffic
e fa
lls
bel
ow
th
e m
inim
um
se
rvic
e le
vel,
it
will
b
e tr
eate
d a
s o
ne
(1)
vio
lati
on
.
The
tota
l nu
mb
er o
f vi
ola
tio
ns
for
the
2n
d A
dd
end
um
to
RF
P f
or
sele
ctin
g S
yst
em I
nte
grat
or
for
CC
TN
S p
roje
ct in
Kar
nat
aka
16
rep
ort
ed.
Seve
rity
of
Vio
lati
on
: Hig
h
This
se
rvic
e le
vel
will
b
e m
easu
red
o
n
a m
on
thly
b
asis
fo
r ea
ch P
olic
e St
atio
n /
Hig
her
O
ffic
e.
If
the
dat
a m
igra
tio
n
/ d
igit
izat
ion
se
rvic
e le
vel
in
a p
olic
e st
atio
n /
hig
her
off
ice
falls
b
elo
w
the
min
imu
m
serv
ice
leve
l, it
will
be
trea
ted
as
on
e (1
) vi
ola
tio
n.
The
tota
l n
um
ber
of
vio
lati
on
s fo
r th
e p
aym
ent
per
iod
will
be
the
cum
ula
tive
n
um
be
r o
f vi
ola
tio
ns
acro
ss
all
the
po
lice
stat
ion
s /
hig
her
off
ices
in
th
e p
aym
ent
per
iod
.
pay
men
t p
erio
d
will
b
e th
e cu
mu
lati
ve
nu
mb
er
of
vio
lati
on
s ac
ross
all
the
po
lice
stat
ion
s /
hig
her
o
ffic
es in
th
e p
aym
ent
per
iod
.
Annexure-F (Form 1 – Pricing Summary)
S.
No.
Description Total
Price
(INR)
Taxes
and
Other
Duties
Total
Amount
(INR)
Total
Amount
in Words
Services Provided During Implementation Phase
(CAPEX)
1. Systems Study and Configuration Customization
and Extension (New Modules) of Police IT and
Integration with CAS (Center) and External
Agencies and Support to 3rd
party acceptance
testing, audit and certification (Summary of Form
2: C)
2. IT Infrastructure at the Client site locations (police
stations, circle offices, Commissionerates, Range
offices, Zones, SCRB, SDPOs, District HQ and
State HQ). (Summary of Form 2: A1)
3. Site preparation at the non-CIPA Client site
locations (police stations, circle offices,
Commissionerates, Range offices, Zones, SCRB,
SDPOs, District HQ and State HQ), Training
Centers and Data Center. (Summary of Form 2:
A2)
4. IT infrastructure at the Data Center and Disaster
Recovery Center including the necessary
hardware, software and other networking
components. (Summary of Form 3: H)
5. Data migration and Digitization of Historical Data
(Summary of Form 2: F)
6. Training and Handholding Support (Summary of
Form 2: G)
A Sub-total for Services Provided During
Implementation Phase (Sum of items 1 – 6):
Services Provided During Post Implementation Phase
(OPEX)
7. Operations and Maintenance Services for the 1st
year after signing of contract (Sum of Form 2: B1,
D1, E/5), (Form 3 I1) & (Form 4: J / 5)
8. Operations and Maintenance Services for the 1st
year after “Go-Live” (Sum of Form 2: B2, D2, E/5
), ( Form 3 I2) & (Form 4: J / 5)
9. Operations and Maintenance Services for the 2nd
year after “Go-Live” (Sum of Form 2: B3, D3, E/5
), ( Form 3 I3) & (Form 4: J / 5)
10. Operations and Maintenance Services for the 3rd
year after “Go-Live” (Sum of Form 2: B4, D4, E/5
), ( Form 3 I4) & (Form 4: J / 5)
11. Operations and Maintenance Services for the 4th
year after “Go-Live” (Sum of Form 2: B5, D5, E/5
), ( Form 3 I5) & (Form 4: J / 5)
B Sub-total for Services Provided During Post
Implementation Phase (Sum of items 7 – 9):
C Blended Person Month Cost for 300 Person
Months
Grand Total for
Consideration of L1 (A + B + C)
Form-2
S. No. Category Component (with
Specification
similar to the
BOM provided in
Technical
Proposal)
No of Components /
Units of Service (X)
Rate (per unit)
(Y)
Total Cost ( =
X*Y)
A. Costs for setting up infrastructure at Locations as per Scope of Work in RFP Volume I (CAPEX)
1. IT Infrastructure at
Client site locations
(police stations,
circle offices,
Commissionerates,
Range offices,
Zones, SCRB,
SDPOs, District HQ
and State HQ).
PCs
Printers
Switch
Routers
…
Others
Total A1:
2. Site preparation at
the non-CIPA Client
site locations (police
stations, circle
LAN Cabling
…
Others
offices,
Commissionerates,
Range offices,
Zones, SCRB,
SDPOs, District HQ
and State HQ),
Training Centers
and Data Center.
Total A2:
B. Operations and Maintenance Costs, for IT and non-IT infrastructure deployed by the SI, at Client site
locations (Quarterly Expenses for 5 years after signing of agreement) – as detailed in RFP Volume 1 (OPEX)
1. Year 1 PCs
Printers
Switch
Routers
LAN Cabling
….
Others
Total B1:
2. Year 2 PCs
Printers
Switch
Routers
LAN Cabling
….
Others
Total B2:
3. Year 3 PCs
Printers
Switch
Routers
LAN Cabling
….
Others
Total B3:
4. Year 4 PCs
Printers
Switch
Routers
LAN Cabling
….
Others
Total B4:
5. Year 5 PCs
Printers
Switch
Routers
LAN Cabling
….
Others
Total B5:
C. Application and Portal Enhancement Cost (The cost of software development team will be included within
this cost) (CAPEX)
1. Police IT application
and Portal
Enhancement
2. Change
Management and
Capacity building
advisory services
Total C:
D. Operations and Maintenance Costs for Application Maintenance & Operational Expense including
upgradation, deployment of patches, fixes etc. (Expenses for 3 years after signing of contract) – as detailed in
RFP Volume 1 (OPEX)
1. Year 1
Total D1:
2. Year 2
Total D2:
3. Year 3
Total D3:
4. Year 4
Total D4:
5. Year 5
Total D5:
E: Support Manpower (Units of Service (X) in man months are not to be changed) (OPEX)
1. Engagement Manager 18
2. System Administrator 120
3. Database Administrator 120
4. Manager (Operations) 60
5. Project Coordinators 120
6. Hardware Engineers 3720
7. Helpdesk Operators 240
8. Physical Infrastructure Specialist 60
Total E:
F. Data Digitization (Units of Service (X) in number of cases are not to be changed) (CAPEX)
1. Cost of digitization of cases (including
data entry of the Master data and
minimum historical transactional data
entry and scanning of pages)
1,607,219
Total F:
G. Training
Training Cost Per Person for (Units of Service (X) in persons are not to be changed) (CAPEX)
1. Basic computer skills 36400
2. Basic Change Management Workshops 1465
3. Role based Police IT Application training 41400
4. Customized System Administrator
Training
50
5. Administration & Support Training 2400
6. Training of the trainers 260
7. General Management Training 100
Total G:
Form 3: Data Centre Related Costs
S.
No.
Category Component Qty / Units
of Service
(X)
Rate (per unit)
(Y)
Total Cost (=
X*Y)
H: IT infrastructure at the Data Center including the necessary hardware, software and other networking
components. (CAPEX)
1. Deployment of
requisite
infrastructure
for Data centre
and DR
Servers
2. Networking equipments
3. Storage equipments
(SAN Space and Array
Enclosures, etc.)
4. Back up equipments
5. Server OS license
6. Application Server
7. Web Server
8. Database license
9. Anti-virus
10. EMS
11. ….
12. Installation & testing
charges
13. Others
14. Networking
equipments for
LAN
Router
15. Switch
16. ….
17. Others
Total H:
I: O&M of Data Center (OPEX)
1. Year 1 Servers
2. Networking equipments
3. Storage equipments
(SAN etc.)
4. Back up equipments
5. Server OS license
6. Database license
7. Anti-virus
8. ….
9. EMS
10. Others
11. Router
12. Switch
13. ….
14. Others
Total I1:
1. Year 2 Servers
2. Networking equipments
3. Storage equipments
(SAN etc.)
4. Back up equipments
5. Server OS license
6. Database license
7. Anti-virus
8. ….
9. EMS
10. Others
11. Router
12. Switch
13. ….
14. Others
Total I2:
1. Year 3 Servers
2. Networking equipments
3. Storage equipments
(SAN etc.)
4. Back up equipments
5. Server OS license
6. Database license
7. Anti-virus
8. ….
9. EMS
10. Others
11. Router
12. Switch
13. ….
14. Others
Total I3:
1. Year 4 Servers
2. Networking equipments
3. Storage equipments
(SAN etc.)
4. Back up equipments
5. Server OS license
6. Database license
7. Anti-virus
8. ….
9. EMS
10. Others
11. Router
12. Switch
13. ….
14. Others
Total I4:
1. Year 5 Servers
2. Networking equipments
3. Storage equipments
(SAN etc.)
4. Back up equipments
5. Server OS license
6. Database license
7. Anti-virus
8. ….
9. EMS
10. Others
11. Router
12. Switch
13. ….
14. Others
Total I5:
Form 4: Consumable Costs
S.
No.
Category Component Qty / Units
of Service
(X)
Rate (per unit)
(Y)
Total Cost (=
X*Y)
J: Cost of consumables at each client location. (Units of Service (X) is the total quantity required in the
entire 5 year period and is not to be changed) (OPEX)
1. Consumable
Required at
Police Stations
Laser Jet Toners 13590
2. Dot Matrix Ribbons 54360
3. A4 size papers in RIMs
of 500 sheets
54360
4. Laser jet Printer
drums
750
Total J:
Mo
dif
icat
ion
an
d C
lari
fica
tio
n t
o R
FP f
or
sele
ctin
g Sy
stem
Inte
grat
or
for
CC
TN
S p
roje
ct in
Kar
nat
aka
# R
efer
ence
O
ld C
lau
se
Rev
ised
Cla
use
Ty
pe
RFP
Vo
lum
e I
an
d II
1.
2n
d
Ad
den
du
m
Pri
cin
g
Sum
ma
ry,
Pg
. 2
A
nn
exu
re –
F
M
od
ific
atio
n
to
2n
d
Ad
den
du
m
An
nex
ure
-F:
Pri
cin
g Su
mm
ary
P
oin
t -
B
Mo
dif
ica
tio
n
Sub
-to
tal f
or
Serv
ice
s P
rovi
ded
Du
rin
g P
ost
Im
ple
me
nta
tio
n P
has
e (
Sum
of
item
s 7
– 9
):
Sub
-to
tal f
or
Serv
ices
Pro
vid
ed D
uri
ng
Po
st
Imp
lem
en
tati
on
Ph
ase
(Su
m o
f it
ems
7 –
11
):
2.
2n
d
Ad
den
du
m
Pri
cin
g
Sum
ma
ry,
Pg
. 4
A
nn
exu
re –
F
M
od
ific
atio
n
to
2n
d
Ad
den
du
m
An
nex
ure
-F:
Pri
cin
g Su
mm
ary
P
oin
t -
D
Mo
dif
ica
tio
n
D.
Op
erat
ion
s an
d M
ain
ten
ance
Co
sts
for
Ap
plic
atio
n M
ain
ten
ance
& O
per
atio
nal
Exp
ense
in
clu
din
g u
pgr
adat
ion
, dep
loym
ent
of
pat
ches
, fi
xes
etc.
(Ex
pe
nse
s fo
r 3
yea
rs a
fter
sig
nin
g o
f co
ntr
act)
– a
s d
etai
led
in R
FP V
olu
me
1 (
OP
EX)
D.
Op
erat
ion
s an
d M
ain
ten
ance
Co
sts
for
Ap
plic
atio
n
Mai
nte
nan
ce &
Op
erat
ion
al E
xpen
se in
clu
din
g u
pgr
adat
ion
, dep
loym
ent
of
pat
ches
, fix
es
etc
. (E
xpen
ses
for
5 y
ears
aft
er s
ign
ing
of
con
trac
t) –
as
det
aile
d in
RFP
Vo
lum
e 1
(O
PEX
)
3.
1st
A
dd
end
um
A
nn
exu
re-A
Mo
dif
icat
ion
to
Mu
ltif
un
ctio
n p
rin
ter
spec
M
od
ific
ati
on
1.
Mem
ory
M
inim
um
of
12
8 M
B R
AM
2.
Spee
d
Min
imu
m o
f 2
5 P
PM
3.
Res
olu
tio
n
Min
imu
m o
f 1
20
0 d
pi
4.
Inte
rfac
e U
SB, E
ther
net
5.
Net
wo
rk
Sho
uld
hav
e R
J -4
5 p
ort
6.
Scan
sp
eed
M
inim
um
of
25
PP
M
7.
Pap
er c
apac
ity
(tra
ys)
Min
imu
m o
f 1
tra
y
8.
Har
d d
isk
Op
tio
nal
9.
Tota
l Pap
er
Cap
acit
y
Min
imu
m o
f 2
00
4.
1st
A
dd
end
um
A
nn
exu
re-A
Mo
dif
icat
ion
to
Las
er je
t p
rin
ter
spec
M
od
ific
ati
on
1
. R
eso
luti
on
M
inim
um
of
60
0x6
00
dp
i
2.
Du
ty c
ycle
M
inim
um
of
80
00
pag
es
3.
Mem
ory
M
inim
um
of
32
MB
4.
Inte
rfac
e U
SB 2
.0 (
Hig
h S
pee
d)
wit
h
USB
Cab
le,
RJ4
5.
5.
1st
A
dd
end
um
A
nn
exu
re-B
Cla
rifi
cati
on
on
To
tal n
o o
f U
PS
typ
e w
ise
Cla
rifi
cati
on
Sl
. N
o.
Typ
e To
tal
No
. UP
S Lo
cati
on
1.
2 K
VA
5
55
Po
lice
Stat
ion
an
d H
igh
er
Off
ices
2.
5 K
VA
3
1
Dis
tric
t P
olic
e O
ffic
e
3.
30
KV
A
5 C
om
mis
ion
arat
e an
d C
hie
f O
ffic
e
4th
Ad
den
du
m t
o R
FP
fo
r se
lect
ing
Syst
em I
nte
grat
or
for
CC
TN
S p
roje
ct in
Kar
nat
aka
1
Follo
win
g c
ha
ng
es a
re b
ein
g m
ad
e to
SI R
FP d
ate
d 1
3th
Ju
ly, 2
01
1 a
nd
ad
den
du
m is
sued
da
ted
5th
, 1
2th
an
d 1
8th
Au
gu
st 2
011
.
Sub
seq
uen
tly
wh
ich
wa
s R
e-te
nd
ered
on
22
nd A
ug
ust
20
11.
# R
efer
ence
O
ld C
lau
se
Rev
ised
Cla
use
Ty
pe
Mo
dif
ica
tio
ns
com
mo
n t
o V
olu
me
I, II
an
d II
I
RFP
Vo
lum
e I:
Fu
nct
ion
al &
Tec
hn
ica
l Sp
ecif
ica
tio
ns
1.
Ad
den
du
m
An
nex
ure
–
2,
p.n
o. 4
1
M
od
ific
atio
n t
o 1
st A
dd
end
um
An
nex
ure
- 2
1
6 p
ort
Sw
itch
qu
anti
ties
Mo
dif
ica
tio
n
S. N
o
Loca
tio
n
Tota
l N
o.
16
p
ort
Sw
itch
To
tal
1
No
n-C
IPA
Po
lice
Stat
ion
1
82
1
1
82
2
CIP
A P
olic
e St
atio
n
72
4
1
72
4
3
Cir
cle
off
ice
Har
dw
are
2
32
1
2
32
4
Sub
div
isio
n
Har
dw
are
1
30
1
1
30
5
Dis
tric
t H
ead
Qu
arte
r H
ard
war
e
31
0
6
SCR
B H
ard
war
e
1
1
1
7
Co
mm
issi
on
erat
e H
ard
war
e
4
0
8
Ran
ge o
ffic
es
6
1
6
9
Po
lice
Hea
d Q
uar
ter
Har
dw
are
1
0
10
Ja
ils
1
0
11
Fo
ren
sic
Scie
nce
Lab
1
0
S. N
o
Loca
tio
n
Tota
l N
o.
16
p
ort
Sw
itch
To
tal
1
No
n-C
IPA
Po
lice
Stat
ion
1
82
1
18
2
2
CIP
A P
olic
e St
atio
n
72
4
0
0
3
Cir
cle
off
ice
Har
dw
are
2
32
1
2
32
4
Sub
div
isio
n H
ard
war
e
13
0
1
13
0
5
Dis
tric
t H
ead
Qu
arte
r H
ard
war
e
31
1
31
6
SCR
B H
ard
war
e
1
1
1
7
Co
mm
issi
on
erat
e H
ard
war
e
4
1
4
8
Ran
ge o
ffic
es
6
1
6
9
Po
lice
Hea
d Q
uar
ter
Har
dw
are
1
1
1
10
Ja
ils
1
0
4th
Ad
den
du
m t
o R
FP
fo
r se
lect
ing
Syst
em I
nte
grat
or
for
CC
TN
S p
roje
ct in
Kar
nat
aka
2
12
Fi
nge
r P
rin
t B
ure
au
36
0
13
P
olic
e C
on
tro
l R
oo
m(L
arge
C
itie
s/P
HQ
31
0
14
P
olic
e C
on
tro
l R
oo
m(S
mal
l Cit
ies)
6
0
G
ran
d T
ota
l
1
27
5
11
Fo
ren
sic
Scie
nce
Lab
1
0
12
Fi
nge
r P
rin
t B
ure
au
36
0
13
P
olic
e C
on
tro
l Ro
om
(Lar
ge
Cit
ies/
PH
Q
31
0
14
P
olic
e C
on
tro
l Ro
om
(Sm
all
Cit
ies)
6
0
G
ran
d T
ota
l
5
87
2.
1st
A
dd
end
um
A
nn
exu
re-A
Mo
dif
ied
Mu
ltif
un
ctio
n p
rin
ter
spec
ific
atio
n
Mo
dif
ica
tio
n
S.
No
It
em
Sp
eci
fica
tio
n D
eta
ils
1.
Te
chn
olo
gy
Dig
ital
2.
C
op
y Sp
eed
(C
PM
) 2
3 C
PM
or
Hig
her
3.
N
etw
ork
Pri
nte
r (o
pti
on
al)
Yes
4.
M
emo
ry
1G
B R
AM
5.
R
eso
luti
on
2
400
x6
00
DP
I
6.
N
etw
ork
sca
nn
er
Mo
no
& C
olo
ur
7.
Sc
an f
ile f
orm
ats
TIFF
, PD
F
8.
C
on
tin
uo
us
cop
y 9
99 c
op
ies
9.
P
rin
t sp
eed
3
0 P
PM
10
.
Scan
sp
eed
5
7 P
PM
11
.
Size
A
3
12
.
Du
ple
x P
rin
t /
cop
y Ye
s
13
.
Pap
er c
apac
ity
(tra
ys)
2*5
00
Shee
ts T
ray
14
.
Byp
ass
tray
cap
acit
y 1
00 S
hee
ts
15
.
Tota
l pap
er c
apac
ity
110
0 s
hee
ts
16
.
Zoo
m r
ange
2
5-4
00 %
S.
No
It
em
Sp
ecif
icat
ion
De
tails
1.
Mem
ory
M
inim
um
of
12
8 M
B R
AM
2.
Spee
d
Min
imu
m o
f 1
5 P
PM
3.
Res
olu
tio
n
Min
imu
m o
f 1
20
0 d
pi
4.
Inte
rfac
e
USB
, Eth
ern
et
5.
Net
wo
rk
Sho
uld
hav
e R
J -4
5 p
ort
6.
Scan
sp
eed
M
inim
um
of
25
PP
M
7.
Pap
er c
apac
ity
(tra
ys)
Min
imu
m o
f 1
tra
y
9.
Tota
l Pap
er C
apac
ity
Min
imu
m o
f 2
00
4th
Ad
den
du
m t
o R
FP
fo
r se
lect
ing
Syst
em I
nte
grat
or
for
CC
TN
S p
roje
ct in
Kar
nat
aka
3
17
.
Elec
tro
nic
so
rtin
g Ye
s
18
.
Mu
lti s
ort
co
pyi
ng
Yes
(2 in
1 &
4 in
1)
19
.
Har
d d
isk
20
GB
20
.
War
ran
ty
1 Y
ear
21
.
USB
Pri
nti
ng
/Sca
n
Yes
22
.
Inte
rfac
e /
Po
rts
USB
-2
23
.
Oth
ers
Edge
ear
s, C
en
tre
Eras
e, R
ota
tio
n c
op
y,
Mar
gin
sh
ift,
Au
to
pap
er s
elec
tio
n.
3.
1st
A
dd
end
um
A
nn
exu
re-A
Mo
dif
ied
to
Las
er je
t p
rin
ter
spec
M
od
ific
ati
on
S.
No
It
em
Sp
ecif
icat
ion
De
tails
1.
Spee
d
15
PP
M (
A4
) o
r h
igh
er
2.
Pro
cess
or
40
0 M
Hz
or
hig
her
3.
Res
olu
tio
n
Min
. 12
00
x 6
00
dp
i or
abo
ve.
4.
Du
ty C
ycle
M
in. 2
5,0
00
pag
e /
mo
nth
5
Mem
ory
6
4 M
B o
r h
igh
er
6
Inte
rfac
e
USB
2.0
(H
igh
Sp
eed
) w
ith
U
SB C
able
, par
alle
l, R
J45
.
7
Net
wo
rk
Yes
8
Du
ple
x D
up
lex
9
Pap
er S
up
po
rt
A4
10
C
om
pat
ibili
ty
Win
do
ws
XP
/ W
ind
ow
s V
ista
/ W
ind
ow
s 7
/ L
inu
x o
r O
S as
pro
po
sed
by
SI
S.
No
It
em
Sp
ecif
icat
ion
De
tails
1.
Res
olu
tio
n
Min
imu
m o
f 6
00
x60
0 d
pi
2.
Du
ty c
ycle
M
inim
um
of
80
00
pag
es
3.
Mem
ory
M
inim
um
of
32
MB
4.
Inte
rfac
e
USB
2.0
(H
igh
Sp
eed
) w
ith
USB
Cab
le, R
J45
.
5 D
up
lex
Au
tom
atic
6 C
om
pat
ibili
ty
Win
do
ws
XP
/ W
ind
ow
s
Vis
ta/
Win
do
ws
7 /
Lin
ux
or
OS
as p
rop
ose
d b
y SI
4th
Ad
den
du
m t
o R
FP
fo
r se
lect
ing
Syst
em I
nte
grat
or
for
CC
TN
S p
roje
ct in
Kar
nat
aka
4
4.
1st
A
dd
end
um
A
nn
exu
re-A
Del
etio
n o
f 1
KV
A U
PS
req
uir
emen
t D
elet
ion
1 K
VA
UP
S
4th
Ad
den
du
m t
o R
FP
fo
r se
lect
ing
Syst
em I
nte
grat
or
for
CC
TN
S p
roje
ct in
Kar
nat
aka
5
# R
efer
ence
O
ld C
lau
se
Re
vise
d C
lau
se
Typ
e
RFP
Vo
lum
e II
: Co
mm
erci
al a
nd
Bid
din
g t
erm
s
1.
Vo
l II
P.n
o 4
0
An
nex
ure
–A
M
od
ific
atio
n t
o A
nn
exu
re -
A d
. Rel
eva
nt
e-
gove
rnan
ce P
roje
ct E
xper
ien
ce
Mo
dif
ica
tio
n
Oth
er R
elev
ant
Info
rmat
ion
M
and
ato
ry S
up
po
rtin
g D
ocu
men
ts:
a.
Lett
er
fro
m
the
clie
nt
to
ind
icat
e th
e su
cces
sfu
l co
mp
leti
on
of
the
pro
ject
s
b.
Lett
er
fro
m
the
clie
nt
to
ind
icat
e th
e su
cces
sfu
l co
mp
leti
on
o
f th
e p
roje
cts
(set
tin
g u
p
soft
war
e,
har
dw
are
and
net
wo
rk i
nfr
astr
uct
ure
an
d b
uild
ing
and
dep
loyi
ng
the
app
licat
ion
)
c.
Co
pie
s o
f th
e C
MM
i lev
el 3
ass
essm
ents
.
Oth
er R
ele
van
t In
form
atio
n
Man
dat
ory
Su
pp
ort
ing
Do
cum
ents
: a.
Le
tter
fr
om
th
e cl
ien
t to
in
dic
ate
the
succ
essf
ul
com
ple
tio
n o
f th
e p
roje
cts
b
. Le
tter
fr
om
th
e cl
ien
t to
in
dic
ate
the
succ
essf
ul
com
ple
tio
n
of
the
pro
ject
s (s
etti
ng
up
so
ftw
are,
h
ard
war
e an
d n
etw
ork
in
fras
tru
ctu
re a
nd
bu
ildin
g an
d
dep
loyi
ng
the
app
licat
ion
)
c.
Co
pie
s o
f th
e C
MM
i lev
el 5
ass
essm
ents
.
2 V
ol I
I, S
ec 3
.4.8
a
nd
2n
d
ad
den
du
m t
o
the
RFP
M
od
ific
atio
n t
o t
he
co
mm
erci
al e
valu
atio
n c
rite
ria
Mo
dif
ica
tio
n
The
sco
res
will
be
calc
ula
ted
as:
B
n =
0.7
*Tn
+ (
0.3
)*(N
PV
min
/NP
Vb
* 1
00
) Th
e sc
ore
s w
ill b
e ca
lcu
late
d a
s:
Bn
= 0
.3*T
n +
(0
.7)*
(NP
Vm
in/N
PV
b *
10
0)
3 V
ol I
I, S
ec 3
.4.4
P
oin
t N
um
ber
9
Sect
ion
iv
M
od
ific
atio
n t
o t
he
pre
-qu
alif
icat
ion
cri
teri
a M
od
ific
ati
on
The
Bid
der
(Sy
stem
Inte
grat
or)
mu
st h
ave
a p
rove
n t
rack
re
cord
of
pro
vid
ing
a su
cces
sfu
l ‘Tu
rnke
y So
luti
on
’ fo
r at
Th
e B
idd
er (
Syst
em I
nte
grat
or)
mu
st h
ave
a p
rove
n t
rack
re
cord
of
pro
vid
ing
a su
cces
sfu
l ‘T
urn
key
Solu
tio
n’
for
at
4th
Ad
den
du
m t
o R
FP
fo
r se
lect
ing
Syst
em I
nte
grat
or
for
CC
TN
S p
roje
ct in
Kar
nat
aka
6
leas
t fi
ve (
5)
IT-
pro
ject
s in
th
e p
ast
5 c
alen
dar
yea
rs
fro
m t
he
dat
e o
f su
bm
issi
on
of
the
bid
At
leas
t o
ne
of
the
5 q
uo
ted
pro
ject
s sh
ou
ld b
e an
in
tegr
ated
tu
rnke
y p
roje
ct o
f a
valu
e o
f IN
R 1
0 C
rore
s o
r ab
ove
in
In
dia
in
clu
din
g se
ttin
g u
p
and
co
nfi
guri
ng
the
har
dw
are
(Ser
vers
, D
eskt
op
, N
etw
ork
Clie
nts
) an
d i
mp
lem
enti
ng
soft
war
e so
luti
on
in
clu
din
g O
per
atin
g Sy
stem
s,
Infr
astr
uct
ure
M
anag
emen
t So
ftw
are,
R
DB
MS,
es
tab
lish
men
t o
f LA
N /
WA
N in
clu
din
g Fi
rew
alls
, IP
S, P
KI,
etc.
an
d p
rovi
din
g lif
e cy
cle
sup
po
rt.
Ou
t o
f th
e IN
R 1
0
Cro
res
the
soft
war
e d
evel
op
men
t an
d
cust
om
izat
ion
co
mp
on
ent
sho
uld
be
at le
ast
INR
5 C
rore
s.
leas
t th
ree
(3)
IT-
pro
ject
s in
th
e p
ast
5 c
alen
dar
yea
rs f
rom
th
e d
ate
of
sub
mis
sio
n o
f th
e b
id a
t le
ast
on
e o
f th
e 3
qu
ote
d p
roje
cts
sho
uld
be
an i
nte
grat
ed t
urn
key
pro
ject
of
a va
lue
of
INR
10
Cro
res
or
abo
ve i
n I
nd
ia i
ncl
ud
ing
sett
ing
up
an
d
con
figu
rin
g th
e h
ard
war
e (S
erve
rs,
Des
kto
p,
Net
wo
rk
Clie
nts
) an
d
imp
lem
enti
ng
soft
war
e so
luti
on
in
clu
din
g O
per
atin
g Sy
stem
s, I
nfr
astr
uct
ure
Man
agem
ent
Soft
war
e, R
DB
MS,
est
ablis
hm
ent
of
LAN
/ W
AN
in
clu
din
g Fi
rew
alls
, IP
S, P
KI,
etc
. an
d p
rovi
din
g lif
e cy
cle
sup
po
rt.
Ou
t o
f th
e IN
R
10
C
rore
s th
e so
ftw
are
dev
elo
pm
ent
and
cu
sto
miz
atio
n c
om
po
nen
t sh
ou
ld b
e at
leas
t IN
R 5
Cro
res.
4 V
ol I
I, s
ec 3
.4.5
Mo
dif
icat
ion
to
th
e p
re-q
ual
ific
atio
n c
rite
ria
Mo
dif
ica
tio
n
Part
II –
Rele
vant
IT P
roje
ct
Experi
ence
a.
Res
po
nd
ents
m
ust
p
rovi
de
det
ails
(c
lien
t o
rgan
izat
ion
, n
atu
re /
sco
pe
of
the
pro
ject
, p
roje
ct
valu
e,
etc.
) o
f IT
p
roje
ct
exp
erie
nce
in
th
e ar
eas
rele
van
t to
th
e P
olic
e
IT
imp
lem
enta
tio
n
req
uir
emen
ts,
as p
er t
he
form
at p
rovi
ded
in t
he
RFP
(F
orm
ats
for
the
Pre
-Qu
alif
icat
ion
R
esp
on
se).
Th
e p
roje
cts
men
tio
ned
h
ere
sho
uld
m
atch
w
ith
th
e p
roje
cts
qu
ote
d b
y th
e re
spo
nd
ent
in o
rder
to
sat
isfy
th
e q
ual
ific
atio
n
req
uir
emen
ts.
Encl
ose
th
e m
and
ato
ry s
up
po
rtin
g d
ocu
men
ts l
iste
d i
n f
orm
at
pro
vid
ed in
th
e R
FP.
Part
III –
Rele
vant
e-G
overn
ance P
roje
ct
Experi
ence
a.
Res
po
nd
ents
m
ust
p
rovi
de
det
ails
(c
lien
t
Part
II –I
T P
roje
ct
Experi
ence
a.
Res
po
nd
ents
mu
st p
rovi
de
det
ails
(cl
ien
t o
rgan
izat
ion
, n
atu
re /
sco
pe
of
the
pro
ject
, p
roje
ct v
alu
e, e
tc.)
of
IT
pro
ject
exp
erie
nce
, as
per
th
e fo
rmat
pro
vid
ed i
n t
he
RFP
(Fo
rmat
s fo
r th
e P
re-Q
ual
ific
atio
n R
esp
on
se).
Th
e p
roje
cts
men
tio
ned
h
ere
sho
uld
m
atch
w
ith
th
e p
roje
cts
qu
ote
d b
y th
e re
spo
nd
ent
in o
rder
to
sat
isfy
th
e q
ual
ific
atio
n r
equ
irem
ents
. En
clo
se t
he
man
dat
ory
su
pp
ort
ing
do
cum
ents
lis
ted
in
fo
rmat
pro
vid
ed i
n t
he
RFP
. Part
III –
e-G
overn
ance P
roje
ct
Experi
ence
a.
Res
po
nd
ents
mu
st p
rovi
de
det
ails
(cl
ien
t o
rgan
izat
ion
, n
atu
re /
sco
pe
of
the
pro
ject
, p
roje
ct v
alu
e, e
tc)
of
e-
Go
vern
ance
p
roje
ct
exp
erie
nce
, as
p
er
the
form
at
4th
Ad
den
du
m t
o R
FP
fo
r se
lect
ing
Syst
em I
nte
grat
or
for
CC
TN
S p
roje
ct in
Kar
nat
aka
7
org
aniz
atio
n,
nat
ure
/ s
cop
e o
f th
e p
roje
ct,
pro
ject
va
lue,
etc
) o
f e
-Go
vern
ance
pro
ject
exp
erie
nce
in
th
e ar
eas
rele
van
t to
th
e P
olic
e I
T i
mp
lem
enta
tio
n
req
uir
emen
ts,
as p
er t
he
form
at p
rovi
ded
in t
he
RFP
(F
orm
ats
for
the
Pre
-Qu
alif
icat
ion
R
esp
on
se).
Th
e p
roje
cts
men
tio
ned
h
ere
sho
uld
m
atch
w
ith
th
e p
roje
cts
qu
ote
d b
y th
e re
spo
nd
ent
in o
rder
to
sat
isfy
th
e q
ual
ific
atio
n
req
uir
emen
ts.
Encl
ose
th
e m
and
ato
ry s
up
po
rtin
g d
ocu
men
ts l
iste
d i
n f
orm
at
pro
vid
ed in
th
e R
FP.
Part
IV
– R
ele
vant
Soft
ware
Serv
ices
Pro
ject
Experi
ence
a.
Res
po
nd
ents
m
ust
p
rovi
de
det
ails
(c
lien
t o
rgan
izat
ion
, n
atu
re /
sco
pe
of
the
pro
ject
, P
roje
ct
valu
e) o
f So
ftw
are
Serv
ices
pro
ject
exp
erie
nce
in t
he
area
s re
leva
nt
to
the
Po
lice
IT
imp
lem
enta
tio
n
req
uir
emen
ts,
as p
er t
he
form
at p
rovi
ded
in t
he
RFP
(F
orm
ats
for
the
Pre
-Qu
alif
icat
ion
R
esp
on
se).
Th
e p
roje
cts
men
tio
ned
h
ere
sho
uld
m
atch
w
ith
th
e p
roje
cts
qu
ote
d b
y th
e re
spo
nd
ent
in o
rder
to
sat
isfy
th
e q
ual
ific
atio
n
req
uir
emen
ts.
Encl
ose
th
e m
and
ato
ry s
up
po
rtin
g d
ocu
men
ts l
iste
d i
n f
orm
at
pro
vid
ed in
th
e R
FP.
pro
vid
ed i
n t
he
RFP
(Fo
rmat
s fo
r th
e P
re-Q
ual
ific
atio
n
Res
po
nse
). T
he
pro
ject
s m
enti
on
ed
sho
uld
mat
ch w
ith
th
e p
roje
cts
qu
ote
d
by
the
resp
on
den
t in
o
rder
to
sa
tisf
y th
e q
ual
ific
atio
n
req
uir
emen
ts.
Encl
ose
th
e m
and
ato
ry
sup
po
rtin
g d
ocu
men
ts
liste
d
in
form
at
pro
vid
ed in
th
e R
FP.
Part
IV
– S
oft
ware
Serv
ices
Pro
ject
Experi
ence
a.
Res
po
nd
ents
mu
st p
rovi
de
det
ails
(cl
ien
t o
rgan
izat
ion
, n
atu
re /
sco
pe
of
the
pro
ject
, Pro
ject
val
ue)
of
Soft
war
e Se
rvic
es p
roje
ct e
xper
ien
ce,
as p
er t
he
form
at p
rovi
ded
in
th
e R
FP (
Form
ats
for
the
Pre
-Qu
alif
icat
ion
Res
po
nse
).
The
pro
ject
s m
enti
on
ed s
ho
uld
mat
ch w
ith
th
e p
roje
cts
qu
ote
d
by
the
resp
on
den
t in
o
rder
to
sa
tisf
y th
e q
ual
ific
atio
n
req
uir
emen
ts.
Encl
ose
th
e m
and
ato
ry
sup
po
rtin
g d
ocu
men
ts l
iste
d i
n f
orm
at p
rovi
ded
in
th
e R
FP.
5 V
ol I
I, P
.No
. 15
se
c 3
.2.2
iv b
Ad
dit
ion
to
Co
rrec
tio
n o
f er
rors
in c
om
mer
cial
bid
A
dd
itio
n
1
. In
cas
e o
f d
iscr
epan
cy b
etw
een
th
e co
st q
uo
ted
in
th
e p
rici
ng
sum
mar
y sh
eet
for
a co
mp
on
ent
and
th
e to
tal
cost
pro
vid
ed f
or
the
com
po
nen
t in
th
e d
etai
led
co
st
4th
Ad
den
du
m t
o R
FP
fo
r se
lect
ing
Syst
em I
nte
grat
or
for
CC
TN
S p
roje
ct in
Kar
nat
aka
8
bre
ak
up
sh
eet,
th
e lo
wer
of
the
two
co
sts
will
be
con
sid
ered
fo
r co
mm
erci
al
eval
uat
ion
as
w
ell
as
pay
men
ts.
2.
In c
ase
of
dis
crep
ancy
bet
we
en t
he
tota
l pri
ce g
iven
fo
r a
line
item
/ c
om
po
nen
t an
d t
he
calc
ula
ted
to
tal
pri
ce
(nu
mb
er o
f u
nit
s m
ult
iplie
d b
y th
e co
st p
er u
nit
fo
r th
at
line
item
), t
he
calc
ula
ted
to
tal p
rice
will
be
con
sid
ere
d.
6 V
ol I
I, P
.no
. 21
se
c 3
.4.4
Mo
dif
icat
ion
to
3
.4.4
P
re-Q
ual
ific
atio
n
Cri
teri
a N
ote
s p
oin
t n
o. 5
M
od
ific
ati
on
5.
For
item
s su
ch
as
Site
P
rep
ara
tio
n,
Da
ta
dig
itiz
ati
on
/mig
rati
on
, C
ap
aci
ty
bu
ildin
g
(Tra
inin
g
per
son
nel
) a
nd
Ha
nd
ho
ldin
g t
he
bid
der
ma
y w
ork
wit
h a
p
art
ner
/co
nso
rtiu
m.
The
bid
der
, st
rict
ly,
can
no
t su
b-
con
tra
ct
the
core
a
ctiv
itie
s o
f C
CTN
S/P
OLI
CE
IT
imp
lem
enta
tio
n s
uch
as
Ha
rdw
are
& I
T in
fra
stru
ctu
re
imp
lem
enta
tio
n,
Cu
sto
miz
ati
on
/Ap
plic
ati
on
D
evel
op
men
t a
nd
ro
ll-o
ut
of
the
PO
LIC
E IT
/CC
TNS
ap
plic
ati
on
. H
ow
ever
th
e b
idd
er c
an
su
bco
ntr
act
no
n-
core
a
ctiv
itie
s a
s m
enti
on
ed
ab
ove
to
co
mp
an
ies
fulf
illin
g t
he
follo
win
g c
on
dit
ion
s.
a.
The
sub
-co
ntr
act
or
mu
st
be
ISO
9
00
1
in
IT
serv
ices
. (IS
O 2
70
01
cer
tifi
cati
on
wh
erev
er r
elev
an
t)
b.
The
sub
con
tra
ctor
sh
ou
ld
ha
ve
bee
n
in
Info
rma
tio
n T
ech
no
log
y b
usi
nes
s fo
r 5
yea
rs
c.
The
sub
con
tra
cto
r m
ust
h
ave
Se
rvic
e Ta
x re
gis
tra
tio
n
no
./P
AN
n
o/P
rovi
den
t Fu
nd
Co
mm
issi
on
era
te n
o.
d.
The
sub
-co
ntr
act
or
mu
st
ha
ve
com
ple
ted
5 p
roje
cts
for
Go
vern
men
t/P
SU i
ncl
ud
ing
on
e p
roje
ct
5.
For
item
s su
ch
as
Site
P
rep
ara
tio
n,
Da
ta
dig
itiz
ati
on
/mig
rati
on
, C
ap
aci
ty
bu
ildin
g
(Tra
inin
g
per
son
nel
) a
nd
Ha
nd
ho
ldin
g t
he
bid
der
ma
y w
ork
wit
h a
co
nso
rtiu
m
pa
rtn
er.
The
pri
ma
ry
bid
der
, w
ill
be
resp
on
sib
le f
or
the
all
core
act
ivit
ies
of
CC
TN
S/P
OLI
CE
IT
imp
lem
enta
tio
n
such
a
s H
ard
wa
re
&
IT
infr
ast
ruct
ure
d
eplo
ymen
t a
t D
C,
DR
a
nd
a
t d
epa
rtm
enta
l lo
cati
on
s,
Cu
sto
miz
ati
on
/
Dev
elo
pm
ent
/ En
ha
nce
men
t &
M
ain
ten
an
ce
of
Po
lice
IT
ap
plic
ati
on
, ro
ll-o
ut
of
the
PO
LIC
E IT
/CC
TN
S a
pp
lica
tio
n,
dep
loym
ent
of
all
key
reso
urc
es a
t D
C /
DR
, in
clu
din
g E
ng
ag
emen
t M
an
ag
er,
Syst
em A
dm
inis
tra
tor,
Da
tab
ase
Ad
min
istr
ato
r, M
an
ag
er
(Op
era
tio
ns)
, P
roje
ct C
oo
rdin
ato
rs,
Ph
ysic
al
Infr
ast
ruct
ure
Sp
ecia
list.
Su
b-c
on
tra
ctin
g is
no
t a
llow
ed u
nd
er t
his
co
ntr
act
.
4th
Ad
den
du
m t
o R
FP
fo
r se
lect
ing
Syst
em I
nte
grat
or
for
CC
TN
S p
roje
ct in
Kar
nat
aka
9
pre
fera
bly
w
ith
th
e St
ate
P
olic
e D
epa
rtm
ent
invo
lvin
g
imp
lem
enta
tio
n
at
Po
lice
Sta
tio
ns
and
H
igh
er O
ffic
es.
11
. 2
nd
Ad
den
du
m
An
nex
ure
-F
A
dd
itio
n t
o A
nn
exu
re-F
P
rici
ng
sum
mar
y.
Ad
dit
ion
E:
Sup
port
M
anpo
wer
(Units of
Serv
ice (X
) in
m
an
month
s a
re n
ot to
be
chan
ged)
(OP
EX
)
1.
E
ng
agem
ent M
ana
ger
18
2.
S
yste
m A
dm
inis
trato
r 120
3.
D
ata
base A
dm
inis
trato
r
120
4.
M
ana
ger
(Opera
tio
ns)
60
5.
P
roje
ct C
oord
inato
rs
120
6.
H
ard
ware
En
gin
eers
3720
7.
H
elp
desk O
pera
tors
240
8.
P
hysic
al In
frastr
uctu
re S
pe
cia
list
60
E:
Sup
port
M
anpo
wer
(Units of
Serv
ice (X
) in
m
an
month
s a
re n
ot to
be
chan
ged)
(OP
EX
)
1.
E
ng
agem
ent M
ana
ger
18
2.
S
yste
m A
dm
inis
trato
r 120
3.
D
ata
base A
dm
inis
trato
r
120
4.
M
ana
ger
(Opera
tio
ns)
60
5.
P
roje
ct C
oord
inato
rs
120
6.
H
ard
ware
En
gin
eers
3720
7.
H
elp
desk O
pera
tors
240
8.
P
hysic
al In
frastr
uctu
re S
pe
cia
list
60
9.
H
and
hold
ing P
ers
on
nel
5172
5th
Ad
den
du
m t
o R
FP
fo
r se
lect
ing
Syst
em I
nte
grat
or
for
CC
TN
S p
roje
ct in
Kar
nat
aka
1
Follo
win
g c
ha
ng
es a
re b
ein
g m
ad
e to
SI R
FP d
ate
d 1
3th
Ju
ly, 2
01
1 a
nd
ad
den
du
m is
sued
da
ted
5th
, 12
th a
nd
18
th A
ug
ust
.
Sub
seq
uen
tly
wh
ich
wa
s R
e-te
nd
ered
on
22
nd A
ug
ust
20
11 a
nd
ad
den
du
m is
sued
to
it d
ate
d 3
rd S
epte
mb
er 2
01
1.
# R
efer
ence
O
ld C
lau
se
Rev
ised
Cla
use
Ty
pe
Mo
dif
ica
tio
ns
com
mo
n t
o V
olu
me
I, II
an
d II
I
RFP
Vo
lum
e II
: Co
mm
erci
al &
Bid
din
g t
erm
s
1.
Vo
l II
P
.no
. 8
Se
ctio
n 3
.2
A
dd
itio
n t
o G
ener
al In
stru
ctio
n t
o B
idd
ers
Ad
dit
ion
Th
e se
lect
ed b
idd
er s
hal
l en
ter
into
a N
on
-dis
clo
sure
agr
eem
ent
wit
h K
Co
PS
as p
er t
he
form
at p
rovi
ded
in
An
nex
ure
-K o
f th
is
volu
me
.
RFP
Vo
lum
e II
I: M
ast
er S
ervi
ce A
gre
emen
t
2.
Vo
l III
P.n
o. 4
Ad
dit
ion
to
Ab
bre
via
tio
ns
Ad
dit
ion
UA
T
Use
r A
ccep
tan
ce T
est
3.
Vo
l II
I P
.no
. 16
Se
c 2.
7.b
(i)
A
dd
itio
n t
o F
ina
l Tes
tin
g a
nd
Cer
tifi
cati
on
Ad
dit
ion
Th
e FT
C a
gen
cy w
ill b
e re
spo
nsi
ble
fo
r en
suri
ng
adh
eren
ce o
f th
e d
eliv
ered
so
luti
on
to
th
e fu
nct
ion
al,
tech
nic
al,
op
erat
ion
al a
nd
se
rvic
e le
vel
req
uir
emen
t as
sp
ecif
ied
in
th
e R
FP f
or
sele
ctio
n o
f SI
fo
r C
CTN
S p
roje
ct a
nd
its
sub
seq
uen
t ad
den
du
ms.
4.
Vo
l II
I P
.no
. 43
Se
c 2.
23
M
od
ific
ati
on
to
th
e D
isp
ute
Res
olu
tio
n
M
od
ific
ati
on
a.
An
y d
isp
ute
ari
sin
g o
ut
of
or
in c
on
nec
tio
n w
ith
th
is
Agr
eem
ent
or
the
SLA
sh
all
in t
he
firs
t in
stan
ce b
e a)
A
ny
dis
pu
te
aris
ing
ou
t o
f o
r in
co
nn
ecti
on
w
ith
th
is
Agr
eem
ent
shal
l in
th
e fi
rst
inst
ance
b
e d
ealt
w
ith
in
5th
Ad
den
du
m t
o R
FP
fo
r se
lect
ing
Syst
em I
nte
grat
or
for
CC
TN
S p
roje
ct in
Kar
nat
aka
2
dea
lt
wit
h
in
acco
rdan
ce
wit
h
the
esca
lati
on
p
roce
du
re a
s se
t o
ut
in t
he
Go
vern
ance
Sch
edu
le s
et
ou
t as
Sch
edu
le-V
of
this
Agr
eem
ent.
b
. A
ny
dis
pu
te o
r d
iffe
ren
ce w
hat
soev
er a
risi
ng
bet
wee
n
the
par
ties
to
th
is C
on
trac
t o
ut
of
or
rela
tin
g to
th
e co
nst
ruct
ion
, m
ean
ing,
sco
pe,
op
erat
ion
or
effe
ct o
f th
is C
on
trac
t o
r th
e va
lidit
y o
f th
e b
reac
h t
her
eof
shal
l b
e re
ferr
ed t
o a
so
le A
rbit
rato
r to
be
app
oin
ted
b
y K
Co
PS
on
ly.
If t
he
Syst
em I
nte
grat
or
can
no
t ag
ree
on
th
e ap
po
intm
ent
of
the
Arb
itra
tor
wit
hin
a p
erio
d
of
on
e m
on
th f
rom
th
e n
oti
fica
tio
n b
y o
ne
par
ty t
o
the
oth
er
of
exis
ten
ce
of
such
d
isp
ute
, th
en
the
ult
imat
e A
rbit
rato
r sh
all
be
des
ign
ate
d a
uth
ori
ty b
y K
Co
PS.
Th
e p
rovi
sio
ns
of
the
Arb
itra
tio
n
and
C
on
cilia
tio
n
Act
, 1
99
6
will
b
e ap
plic
able
an
d
the
awar
d m
ade
ther
e u
nd
er s
hal
l b
e fi
nal
an
d b
ind
ing
up
on
th
e p
arti
es h
eret
o,
sub
ject
to
leg
al r
emed
ies
avai
lab
le
un
der
th
e la
w.
Such
d
iffe
ren
ces
shal
l b
e d
eem
ed t
o b
e a
sub
mis
sio
n t
o a
rbit
rati
on
un
der
th
e In
dia
n A
rbit
rati
on
an
d C
on
cilia
tio
n A
ct,
19
96,
or
of
any
mo
dif
icat
ion
s, R
ule
s o
r re
-en
actm
ents
th
ereo
f.
The
Arb
itra
tio
n
pro
ceed
ings
w
ill
be
hel
d
at
Hyd
erab
ad, I
nd
ia.
c.
An
y le
gal
dis
pu
te w
ill c
om
e u
nd
er K
arn
atak
a St
ate
juri
sdic
tio
n o
nly
.
acco
rdan
ce w
ith
th
e es
cala
tio
n p
roce
du
re a
s se
t o
ut
in t
he
Go
vern
ance
Sc
hed
ule
as
con
tain
ed i
n S
ched
ule
V t
o t
his
M
SA.
b)
An
y d
isp
ute
or
dif
fere
nce
wh
atso
ever
ari
sin
g b
etw
een
th
e P
arti
es t
o t
his
Co
ntr
act
ou
t o
f o
r re
lati
ng
to t
he
con
stru
ctio
n,
mea
nin
g, s
cop
e, o
per
atio
n o
r ef
fect
of
this
Co
ntr
act
or
the
valid
ity
of
the
bre
ach
th
ereo
f, w
hic
h c
ann
ot
be
reso
lved
th
rou
gh t
he
app
licat
ion
of
the
pro
visi
on
s o
f th
e G
ove
rnan
ce
Sch
edu
le,
shal
l b
e re
ferr
ed
to
a so
le
Arb
itra
tor
to
be
app
oin
ted
by
mu
tual
co
nse
nt
of
bo
th t
he
Par
ties
her
ein
. If
an
Arb
itra
tor
can
no
t b
e ap
po
inte
d m
utu
ally
th
en e
ach
par
ty
app
oin
ts o
ne
Arb
itra
tor
and
th
e tw
o a
rbit
rato
rs s
o a
pp
oin
ted
sh
all
join
tly
app
oin
t a
thir
d A
rbit
rato
r, w
ho
sh
all
serv
e as
p
resi
din
g A
rbit
rato
r. T
he
pro
visi
on
s o
f th
e A
rbit
rati
on
an
d
Co
nci
liati
on
Act
, 199
6 w
ill b
e ap
plic
able
an
d t
he
awar
d m
ade
ther
e u
nd
er
shal
l b
e fi
nal
an
d
bin
din
g u
po
n
the
Par
ties
h
eret
o,
sub
ject
to
leg
al r
emed
ies
avai
lab
le u
nd
er t
he
law
. Su
ch d
iffe
ren
ces
shal
l b
e d
eem
ed t
o b
e a
sub
mis
sio
n t
o
arb
itra
tio
n u
nd
er t
he
Ind
ian
Arb
itra
tio
n a
nd
Co
nci
liati
on
Act
, 1
99
6,
or
of
any
mo
dif
icat
ion
s,
rule
s o
r re
-en
actm
ents
th
ereo
f.
The
Arb
itra
tio
n
pro
ceed
ings
w
ill
be
hel
d
at
Ban
galo
re, K
arn
atak
a.
c)
The
par
ties
may
als
o a
do
pt
inst
itu
tio
nal
arb
itra
tio
n p
roce
ss
by
usi
ng
arb
itra
l in
stit
uti
on
s su
ch
as
Rel
evan
t R
egio
nal
C
ham
ber
s o
f C
om
mer
ce,
the
Ind
ian
Co
un
cil
of
Arb
itra
tio
n,
the
Fed
erat
ion
of
Ind
ian
Ch
amb
er o
f C
om
mer
ce a
nd
Ind
ust
ry
(FIC
CI)
, an
d t
he
Inte
rnat
ion
al C
entr
e fo
r A
lter
nat
e D
isp
ute
R
eso
luti
on
(IC
AD
R).
5th
Ad
den
du
m t
o R
FP
fo
r se
lect
ing
Syst
em I
nte
grat
or
for
CC
TN
S p
roje
ct in
Kar
nat
aka
3
5.
Vo
l II
I P
.no
. 47
Se
c Sc
hed
ule
- I
M
od
ific
ati
on
to
Sch
edu
le –
I M
od
ific
ati
on
Effe
ctiv
e D
ate
sh
all
hav
e th
e sa
me
mea
nin
g as
crib
ed t
o it
in C
lau
se 2
.5.1
(iv
)
Pro
ject
Im
ple
me
nta
tio
n
Ph
ase
shal
l b
e fr
om
th
e Ef
fect
ive
Dat
e o
f th
e A
gree
men
t to
th
e d
ate
of
fin
al
acce
pta
nce
te
stin
g &
ce
rtif
icat
ion
as
set
ou
t in
Cla
use
2.7
.(d
) o
f th
is
Agr
eem
ent;
Effe
ctiv
e D
ate
sh
all
hav
e th
e sa
me
mea
nin
g as
crib
ed t
o i
t in
Cla
use
2.5
(a)
(iv
)
Pro
ject
Im
ple
me
nta
tio
n
Ph
ase
shal
l b
e fr
om
th
e Ef
fect
ive
Dat
e o
f th
e A
gree
men
t to
th
e d
ate
of
fin
al a
ccep
tan
ce
test
ing
& c
erti
fica
tio
n a
s se
t o
ut
in C
lau
se
2.7
.(b
) o
f th
is A
gree
men
t;
6.
Vo
l II
I P
.no
.52
Se
c.
Sch
edu
le –
III 3
.3. (
c)(i
)
M
od
ific
ati
on
to
Sch
edu
le –
III
Mo
dif
ica
tio
n
i. in
th
e ev
ent,
if
th
e A
sset
s to
b
e tr
ansf
erre
d
are
mo
rtga
ged
to
an
y fi
nan
cial
in
stit
uti
on
s b
y th
e SI
, th
e SI
sh
all
ensu
re t
hat
all
such
lie
ns
and
lia
bili
ties
hav
e b
een
cl
eare
d
bey
on
d
do
ub
t,
pri
or
to
such
tr
ansf
er.
All
do
cum
ents
re
gard
ing
the
dis
char
ge
of
such
lie
n
and
lia
bili
ties
sh
all b
e fu
rnis
hed
to
th
e K
Co
PS.
No
ass
ets
of
KC
oP
s o
r th
e Sy
stem
in
tegr
ato
r (S
I) f
or
the
pro
ject
ar
e to
be
mo
rtga
ged
to
an
y fi
nan
cial
inst
itu
tio
n.
7.
Vo
l II
I P
.no
. 52
Se
c.
Sech
edu
le-
III 3
.3 (
c)
M
od
ific
atio
n t
o S
che
du
le –
III
Mo
dif
ica
tio
n
iv.
Pay
men
t to
th
e o
utg
oin
g SI
sh
all b
e m
ade
to t
he
t
un
e o
f la
st s
et o
f
v.
Co
mp
lete
d s
ervi
ces
/del
iver
able
s, s
ub
ject
to
SLA
r
equ
irem
ents
. vi
. Th
e o
utg
oin
g SI
will
pas
s o
n t
o K
Co
PS
and
/or
to t
he
R
epla
cem
ent
SI, t
he
sub
sist
ing
righ
ts in
an
y le
ase
d
pro
per
ties
/ lic
ense
d p
rod
uct
s o
n t
erm
s n
ot
less
iv.
Pay
men
t to
th
e o
utg
oin
g SI
sh
all b
e m
ade
to t
he
tun
e o
f la
st
s
et o
f C
om
ple
ted
ser
vice
s /d
eliv
erab
les,
su
bje
ct t
o S
LA
req
uir
emen
ts.
v.
Th
e o
utg
oin
g SI
will
pas
s o
n t
o K
Co
PS
and
/or
to t
he
R
epla
cem
ent
SI, t
he
sub
sist
ing
righ
ts in
an
y le
ase
d
Pro
per
ties
/ li
cen
sed
pro
du
cts
on
ter
ms
no
t le
ss f
avo
ura
ble
t
o K
Co
PS
/ R
epla
cem
ent
SI, t
han
th
at e
njo
yed
by
the
5th
Ad
den
du
m t
o R
FP
fo
r se
lect
ing
Syst
em I
nte
grat
or
for
CC
TN
S p
roje
ct in
Kar
nat
aka
4
fav
ou
rab
le t
o K
Co
PS/
Rep
lace
men
t SI
, th
an t
hat
e
njo
yed
by
the
ou
tgo
ing
SI.
ou
tgo
ing
SI.
8
. V
ol
III
P.
No
. 66
Se
c. 4
.0 -
2(e
)
Mo
dif
ica
tio
n t
o S
ervi
ce le
vel A
gre
emen
t
Mo
dif
ica
tio
n
e. “
Help
desk S
up
po
rt”
sh
all
mea
n t
he
16x
6 b
asis
su
pp
ort
ce
ntr
e w
hic
h
shal
l h
and
le
Fau
lt
rep
ort
ing,
Tr
ou
ble
Ti
cket
ing,
an
d
rela
ted
en
qu
irie
s d
uri
ng
this
co
ntr
act.
e. “
Help
desk S
up
po
rt”
sh
all
mea
n t
he
24/
7 b
asis
su
pp
ort
ce
ntr
e w
hic
h s
hal
l han
dle
Fau
lt r
epo
rtin
g, T
rou
ble
Tic
keti
ng,
an
d
rela
ted
en
qu
irie
s d
uri
ng
this
co
ntr
act.
Th
e d
eplo
ymen
t o
f h
elp
des
k re
sou
rces
will
be
as p
er C
lau
se L
of
Sect
ion
6.9
as
men
tio
ned
in
V
olu
me
I o
f th
e R
FP
for
Sele
ctio
n
of
Syst
em
Inte
grat
or
for
CC
TNS
Pro
ject
.
9.
Vo
l II
I P
.no
. 66
Se
c. 4
.0 -
2g
)
Mo
dif
ica
tio
n t
o S
ervi
ce le
vel A
gre
emen
t
Mo
dif
ica
tio
n
g. A
Ser
vice
Lev
el v
iola
tio
n w
ill o
ccu
r if
th
e SI
fai
ls t
o
mee
t M
inim
um
Ser
vice
Lev
els,
as
mea
sure
d o
n a
hal
f ye
arly
b
asis
, fo
r a
par
ticu
lar
Serv
ice
Le
vel.
Ove
rall
Ava
ilab
ility
an
d P
erfo
rman
ce M
easu
rem
ents
will
be
on
a
mo
nth
ly b
asis
fo
r th
e p
urp
ose
of
Serv
ice
Leve
l rep
ort
ing.
A
n
“Ava
ilab
ility
an
d
Per
form
ance
R
epo
rt”
will
b
e p
rovi
ded
by
the
SI o
n m
on
thly
bas
is i
n t
he
Kar
nat
aka
Stat
e P
olic
e /
KC
oP
S su
gges
ted
fo
rmat
an
d a
rev
iew
sh
all
be
con
du
cte
d
bas
ed
on
th
is
rep
ort
. A
m
on
thly
A
vaila
bili
ty a
nd
Per
form
ance
Rep
ort
sh
all b
e p
rovi
ded
to
th
e K
arn
atak
a St
ate
Po
lice
/ K
Co
PS
at t
he
end
of
ever
y m
on
th c
on
tain
ing
the
sum
mar
y o
f al
l in
cid
ents
rep
ort
ed
an
d a
sso
ciat
ed S
I p
erfo
rman
ce m
easu
rem
ent
for
that
p
erio
d.
The
mo
nth
ly
Ava
ilab
ility
an
d
Per
form
ance
R
epo
rt w
ill b
e d
eem
ed t
o b
e ac
cep
ted
by
the
Kar
nat
aka
g. A
Ser
vice
Lev
el v
iola
tio
n w
ill o
ccu
r if
th
e SI
fai
ls t
o m
eet
Min
imu
m S
ervi
ce L
evel
s, a
s m
easu
red
on
a Q
uar
terl
y b
asis
, fo
r a
par
ticu
lar
Serv
ice
Leve
l. O
vera
ll A
vaila
bili
ty
and
P
erfo
rman
ce
Mea
sure
men
ts w
ill b
e o
n a
mo
nth
ly b
asis
fo
r th
e p
urp
ose
of
Serv
ice
Le
vel
rep
ort
ing.
A
n
“Ava
ilab
ility
an
d
Per
form
ance
R
epo
rt”
will
be
pro
vid
ed b
y th
e SI
on
mo
nth
ly b
asis
to
th
e K
arn
atak
a St
ate
Po
lice
/ K
Co
PS
in t
he
sugg
este
d f
orm
at a
nd
a
revi
ew
shal
l b
e co
nd
uct
ed
bas
ed
on
th
is
rep
ort
. A
m
on
thly
A
vaila
bili
ty a
nd
Per
form
ance
Rep
ort
sh
all
be
pro
vid
ed t
o t
he
Kar
nat
aka
Stat
e P
olic
e /
KC
oP
S at
th
e en
d
of
ever
y m
on
th
con
tain
ing
the
sum
mar
y o
f al
l in
cid
ents
rep
ort
ed a
nd
ass
oci
ate
d
SI
per
form
ance
m
easu
rem
ent
for
that
p
erio
d.
The
mo
nth
ly
Ava
ilab
ility
an
d
Per
form
ance
R
epo
rt
will
b
e d
eem
ed
to
be
acce
pte
d b
y th
e K
arn
atak
a St
ate
Po
lice
/ K
Co
PS
up
on
rev
iew
an
d
sign
off
by
SI a
nd
th
e K
arn
atak
a St
ate
Po
lice
/ K
Co
PS.
All
such
5th
Ad
den
du
m t
o R
FP
fo
r se
lect
ing
Syst
em I
nte
grat
or
for
CC
TN
S p
roje
ct in
Kar
nat
aka
5
Stat
e P
olic
e /
KC
oP
S u
po
n r
evie
w a
nd
sig
no
ff b
y SI
an
d
the
Kar
nat
aka
Stat
e P
olic
e /
KC
oP
S.
All
such
re
po
rts
sho
uld
be
gen
erat
ed f
rom
th
e EM
S to
ols
to
be
dep
loye
d
by
the
ven
do
r u
nd
er t
his
co
ntr
act.
Wh
erev
er r
equ
ired
, so
me
of
the
Serv
ice
Leve
ls
will
b
e as
sess
ed
th
rou
gh
aud
its
or
rep
ort
s e.
g. u
tiliz
atio
n r
epo
rts,
mea
sure
men
ts
rep
ort
s, e
tc.,
as
app
rop
riat
e to
be
pro
vid
ed b
y th
e SI
on
a
mo
nth
ly
bas
is,
in
the
form
ats
as
req
uir
ed
by
the
Kar
nat
aka
Stat
e P
olic
e Th
e to
ols
to
per
form
th
e au
dit
w
ill n
eed
to
be
pro
vid
ed b
y th
e SI
. A
ud
its
will
no
rmal
ly
be
do
ne
on
reg
ula
r b
asis
or
as r
equ
ired
by
the
Kar
nat
aka
Stat
e P
olic
e/K
Co
PS
and
w
ill
be
per
form
ed
by
the
Kar
nat
aka
Stat
e P
olic
e /
KC
oP
S o
r th
e ap
po
inte
d t
hir
d
par
ty a
gen
cies
.
rep
ort
s sh
ou
ld b
e ge
ner
ated
fro
m t
he
EMS
too
ls t
o b
e d
eplo
yed
b
y th
e ve
nd
or
un
der
th
is c
on
trac
t. W
her
ever
req
uir
ed,
som
e o
f th
e Se
rvic
e Le
vels
will
be
asse
ssed
th
rou
gh a
ud
its
or
rep
ort
s e.
g.
uti
lizat
ion
re
po
rts,
mea
sure
men
ts r
epo
rts,
etc
., a
s ap
pro
pri
ate
to
b
e p
rovi
ded
by
the
SI o
n a
mo
nth
ly b
asis
, in
th
e fo
rmat
s as
re
qu
ired
by
the
Kar
nat
aka
Stat
e P
olic
e Th
e to
ols
to
per
form
th
e au
dit
nee
d t
o b
e p
rovi
ded
by
the
SI. A
ud
its
will
no
rmal
ly b
e d
on
e o
n
regu
lar
bas
is
or
as
req
uir
ed
by
the
Kar
nat
aka
Stat
e P
olic
e/K
Co
PS
and
w
ill
be
per
form
ed
by
the
Kar
nat
aka
Stat
e P
olic
e /
KC
oP
S o
r th
e ap
po
inte
d t
hir
d p
arty
age
nci
es.
10
. V
ol
III
P.
No
. 71
Se
c 4.
1.3
Mo
dif
ica
tio
n t
o D
ela
y in
mile
sto
nes
Mea
sure
s M
od
ific
ati
on
The
KC
oP
S an
d
the
SI
will
d
efin
e th
e p
roje
ct
mile
sto
nes
an
d
del
iver
able
s w
ith
in
the
fram
ewo
rk
def
ined
in
Err
or!
Re
fere
nce
so
urc
e n
ot
fou
nd
. o
f th
is
volu
me.
Th
is
acti
vity
will
b
e p
erfo
rmed
d
uri
ng
the
stag
e o
f si
gnin
g o
f th
e ag
reem
ent
and
will
fo
rm p
art
of
the
con
trac
t. O
nce
sig
ned
th
e P
roje
ct M
ilest
on
es w
ill
rem
ain
sac
rosa
nct
an
d S
I h
as t
o e
nsu
re t
hat
th
ere
are
no
del
ays
wit
hin
th
ese
mile
sto
nes
. H
ere
it m
ust
be
no
ted
th
at
any
del
ay
aris
ing
ou
t o
f re
aso
ns
attr
ibu
tab
le t
o K
SP,
KC
oP
S o
r an
y o
f th
eir
agen
cies
, w
ill n
ot
invo
ke a
ny
pen
alty
.
The
KC
oP
S an
d t
he
SI w
ill d
efin
e th
e p
roje
ct m
ilest
on
es a
nd
d
eliv
erab
les
wit
hin
th
e fr
amew
ork
d
efin
ed
in
sect
ion
5
.3,
An
ne
xure
C o
f th
is v
olu
me.
Th
is a
ctiv
ity
will
be
per
form
ed d
uri
ng
the
stag
e o
f si
gnin
g o
f th
e ag
reem
ent
and
will
fo
rm p
art
of
the
con
trac
t.
On
ce
sign
ed
the
Pro
ject
M
ilest
on
es
will
re
mai
n
sacr
osa
nct
an
d S
I h
as t
o e
nsu
re t
hat
th
ere
are
no
del
ays
wit
hin
th
ese
mile
sto
nes
. H
ere
it m
ust
be
no
ted
th
at a
ny
del
ay a
risi
ng
ou
t o
f re
aso
ns
attr
ibu
tab
le
to
KSP
, K
Co
PS
or
any
of
thei
r ag
enci
es, w
ill n
ot
invo
ke a
ny
pen
alty
.
Annexure-F (Form 1 – Pricing Summary)
S. No.
Description Total Price
(INR)
Taxes and Other Duties
Total Amount (INR)
Total Amount in Words
Services Provided During Implementation Phase (CAPEX)
1. Systems Study and Configuration Customization and Extension (New Modules) of Police IT and Integration with CAS (Center) and External Agencies and Support to 3rd party acceptance testing, audit and certification (Summary of Form 2: C)
2. IT Infrastructure at the Client site locations (police stations, circle offices, Commissionerates, Range offices, Zones, SCRB, SDPOs, District HQ and State HQ). (Summary of Form 2: A1 to A10)
3. Site preparation at the non-CIPA Client site locations (police stations, circle offices, Commissionerates, Range offices, Zones, SCRB, SDPOs, District HQ and State HQ), Training Centers and Data Center. (Summary of Form 2: A11 to A18)
4. IT infrastructure at the Data Center and Disaster Recovery Center including the necessary hardware, software and other networking components. (Summary of Form 3: H)
5. Data migration and Digitization of Historical Data (Summary of Form 2: F)
6. Training (Summary of Form 2: G)
A Sub-total for Services Provided During Implementation Phase (Sum of items 1 – 6):
Services Provided During Post Implementation Phase (OPEX)
7. Operations and Maintenance Services for the 1st year after signing of contract (Sum of Form 2: B1, D1, E/5), (Form 3 I1), (Form 4: J / 5) & (Form 5: K1 & L1)
8. Operations and Maintenance Services for the 1st year after “Go-Live” (Sum of Form 2: B2, D2, E/5 ), ( Form 3 I2), (Form 4: J / 5) & (Form 5: K2 & L2)
9. Operations and Maintenance Services for the 2nd year after “Go-Live” (Sum of Form 2: B3, D3, E/5
), ( Form 3 I3), (Form 4: J / 5) & (Form 5: K3 & L3)
10. Operations and Maintenance Services for the 3rd year after “Go-Live” (Sum of Form 2: B4, D4, E/5 ), ( Form 3 I4), (Form 4: J / 5) & (Form 5: K4 & L4)
11. Operations and Maintenance Services for the 4th year after “Go-Live” (Sum of Form 2: B5, D5, E/5 ), ( Form 3 I5), (Form 4: J / 5) & (Form 5: K5 & L5)
B Sub-total for Services Provided During Post Implementation Phase (Sum of items 7 – 11):
C Blended Person Month Cost for 300 Person Months
Grand Total for
Consideration of L1 (A + B + C)
Form-2
S. No. Category Component (with Specification similar to the BOM provided in Technical Proposal)
No of Components / Units of Service (X)
Rate (per unit) (Y)
Total Cost ( = X*Y)
A. Costs for setting up infrastructure at Locations as per Scope of Work in RFP Volume I (CAPEX)
1. IT Infrastructure at Non CIPA Police Stations
PCs 728
Laser Jet Printers 182
MFPs 182
Switches 182
UPSs 182
DG Sets 182
Digital Cameras 182
Electronic Pens 182
External Hard Disks
182
Total (A1):
2. IT Infrastructure at CIPA Police Stations
Digital Cameras 724
Electronic Pens 724
External Hard 724
Disks
Total (A2):
3. IT Infrastructure at Circle Office
PCs 696
MFPs 232
Switches 232
UPS 232
Total (A3):
4. IT Infrastructure at SDPOs
PCs 390
MFPs 130
Switches 130
UPSs 130
Total (A4):
5. IT Infrastructure at DPOs
PCs 310
MFPs 310
Switch 31
UPS 31
Total (A5):
6. IT Infrastructure at Range Office
PCs 24
MFPs 6
Switches 6
UPSs 6
Total (A6):
7. IT Infrastructure at Commissionerates
PCs 100
MFPs 100
Switches 4
UPSs 4
Total (A7):
8. IT Infrastructure at SCRB
PCs 4
MFPs 1
Switches 1
UPS 1
Total (A8):
9. IT Infrastructure at Police HQ
PCs 50
MFPs 50
Switch 1
UPS 1
Total (A9):
10. IT Infrastructure at Jails and FSL
PCs
Total (A10):
Total A1 to A10:
11 Site preparation at the non-CIPA Police Stations
LAN Cabling As required (onetime lump sum)
Electrical cabling & Earthing
As required (onetime lump sum)
Chairs 120
Tables 150
Total (A11):
12 Site preparation at the non-CIPA Circle Office
LAN Cabling As required (onetime lump sum)
Electrical cabling & Earthing
As required (onetime lump sum)
Chairs 696
Tables 928
Total (A12):
13 Site preparation at the non-CIPA SDPOs
LAN Cabling As required (onetime lump sum)
Electrical cabling & Earthing
As required (onetime lump sum)
Chairs 390
Tables 520
Total (A13):
14 Site preparation at the non-CIPA DPOs
LAN Cabling As required (onetime lump sum)
Electrical cabling & Earthing
As required (onetime lump sum)
Chairs 310
Tables 341
Total (A14):
15 Site preparation at the non-CIPA Range Offices
LAN Cabling As required (onetime lump sum)
Electrical cabling As required (onetime
& Earthing lump sum)
Chairs 24
Tables 30
Total (A15):
16 Site preparation at the non-CIPA Commissionerates
LAN Cabling As required (onetime lump sum)
Electrical cabling & Earthing
As required (onetime lump sum)
Chairs 100
Tables 104
Total (A16):
17 Site preparation at the non-CIPA SCRB
LAN Cabling As required (onetime lump sum)
Electrical cabling & Earthing
As required (onetime lump sum)
Chairs 4
Tables 5
Total (A17):
18 Site preparation at the non-CIPA Police HQ
LAN Cabling As required (onetime lump sum)
Electrical cabling & Earthing
As required (onetime lump sum)
Chairs 50
Tables 51
Total (A18):
Total A11 to A18:
B. Operations and Maintenance Costs, for IT and non-IT infrastructure deployed by the SI, at Client site locations (Total Expenses for 5 years after signing of agreement) – as detailed in RFP Volume 1 (OPEX)
1. Year 1 PCs
Printers
Switch
Routers
LAN Cabling
….
Others
Total B1:
2. Year 2 PCs
Printers
Switch
Routers
LAN Cabling
….
Others
Total B2:
3. Year 3 PCs
Printers
Switch
Routers
LAN Cabling
….
Others
Total B3:
4. Year 4 PCs
Printers
Switch
Routers
LAN Cabling
….
Others
Total B4:
5. Year 5 PCs
Printers
Switch
Routers
LAN Cabling
….
Others
Total B5:
C. Application and Portal Enhancement Cost (The cost of software development team will be included within this cost) (CAPEX)
1. Enhancement of Police IT application
2. Integration of Legacy Systems
3. Knowledge Repository
4. Citizen Centric Portal & Services
5. SMS Gateway
6. Change Management and Capacity building advisory services
Total C:
D. Operations and Maintenance Costs for Application Maintenance & Operational Expense including upgradation, deployment of patches, fixes etc. (Expenses for 5 years after signing of contract) – as detailed in RFP Volume 1 (OPEX)
1. Year 1
Total D1:
2. Year 2
Total D2:
3. Year 3
Total D3:
4. Year 4
Total D4:
5. Year 5
Total D5:
E: Support Manpower (Units of Service (X) in man months are not to be changed) (OPEX) (These numbers are indicative only. In case additional personnel are required the bidder shall supply within the overall cost and no additional payment shall be made )
1. Engagement Manager 18
2. System Administrator 120
3. Database Administrator 120
4. Manager (Operations) 60
5. Project Coordinators 120
6. Hardware Engineers 3720
7. Helpdesk Operators 240
8. Physical Infrastructure Specialist 60
9. Handholding Personnel 5172
Total E:
F. Data Digitization (Units of Service (X) in number of cases are not to be changed) (CAPEX)
1. Cost of digitization of cases (including data entry of the Master data and minimum historical transactional data entry and scanning of pages)
1,607,219
Total F:
G. Training
Training Cost Per Person for (Units of Service (X) in persons are not to be changed) (CAPEX)
1. Basic computer skills 36400
2. Basic Change Management Workshops 1465
3. Role based Police IT Application training 41400
4. Customized System Administrator Training
50
5. Administration & Support Training 2400
6. Training of the trainers 260
7. General Management Training 100
Total G:
Form 3: Data Centre Related Costs
S. No.
Category Component Qty / Units of Service (X)
Rate (per unit) (Y)
Total Cost (= X*Y)
H: IT infrastructure at the Data Center including the necessary hardware, software and other networking components. (CAPEX)
1. Deployment of requisite infrastructure for Data centre and DR
Servers
2. Networking equipments
3. Storage equipments (SAN Space and Array Enclosures, etc.)
4. Back up equipments
5. Server OS license
6. Application Server
7. Web Server
8. Database license
9. Anti-virus
10. EMS
11. ….
12. Installation & testing charges
13. Others
14. Networking equipments for LAN
Router
15. Switch
16. Network Security devices
17. Others
Total H:
I: O&M of Data Center (OPEX)
1. Year 1 Servers
2. Networking equipments
3. Storage equipments (SAN etc.)
4. Back up equipments
5. Server OS license
6. Database license
7. Anti-virus
8. ….
9. EMS
10. Others
11. Router
12. Switch
13. Network Security devices
14. Others
Total I1:
1. Year 2 Servers
2. Networking equipments
3. Storage equipments (SAN etc.)
4. Back up equipments
5. Server OS license
6. Database license
7. Anti-virus
8. ….
9. EMS
10. Others
11. Router
12. Switch
13. ….
14. Others
Total I2:
1. Year 3 Servers
2. Networking equipments
3. Storage equipments (SAN etc.)
4. Back up equipments
5. Server OS license
6. Database license
7. Anti-virus
8. ….
9. EMS
10. Others
11. Router
12. Switch
13. Network Security devices
14. Others
Total I3:
1. Year 4 Servers
2. Networking equipments
3. Storage equipments (SAN etc.)
4. Back up equipments
5. Server OS license
6. Database license
7. Anti-virus
8. ….
9. EMS
10. Others
11. Router
12. Switch
13. ….
14. Others
Total I4:
1. Year 5 Servers
2. Networking equipments
3. Storage equipments (SAN etc.)
4. Back up equipments
5. Server OS license
6. Database license
7. Anti-virus
8. ….
9. EMS
10. Others
11. Router
12. Switch
13. Network Security devices
14. Others
Total I5:
Form 4: Consumable Costs
S. No.
Category Component Qty / Units of Service (X)
Rate (per unit) (Y)
Total Cost (= X*Y)
J: Cost of consumables at each client location. (Units of Service (X) is the total quantity required in the entire 5 year period and is not to be changed) (OPEX)
1. Consumable Required at
Laser Jet Toners 13590
2. Dot Matrix Ribbons 54360
3. Police Stations A4 size papers in RIMs of 500 sheets
54360
4. Laser jet Printer
drums
750
Total J:
Form 5: Maintenance of Existing Hardware
S. No.
Category Component Qty / Units of Service (X)
Rate (per unit) (Y)
Total Cost (= X*Y)
K: Operations and Maintenance Costs, for IT and non-IT infrastructure already available at Client site locations (Total Expenses for 5 years after signing of agreement) – as detailed in RFP Volume 1 (OPEX)
1. Year 1 Servers 159
2. Desktop 4815
3. Thin Client 1448
4. Laptops 494
5. Dot Matrix Printer 1852
6. Laser Jet 1080
7. Line Matrix 8
8. UPS (Online) 858
9. UPS (Offline) 2534
10. Scanners 1378
11. 24 Port Unmanaged Switch
60
12. Managed Switch CISCO 4006
3
13. Firewall 2
14. IDS 2
Total K1:
1. Year 2 Servers 159
2. Desktop 4815
3. Thin Client 1448
4. Laptops 494
5. Dot Matrix Printer 1852
6. Laser Jet 1080
7. Line Matrix 8
8. UPS (Online) 858
9. UPS (Offline) 2534
10. Scanners 1378
11. 24 Port Unmanaged Switch
60
12. Managed Switch CISCO 4006
3
13. Firewall 2
14. IDS 2
Total K2:
1. Year 3 Servers 159
2. Desktop 4815
3. Thin Client 1448
4. Laptops 494
5. Dot Matrix Printer 1852
6. Laser Jet 1080
7. Line Matrix 8
8. UPS (Online) 858
9. UPS (Offline) 2534
10. Scanners 1378
11. 24 Port Unmanaged Switch
60
12. Managed Switch CISCO 4006
3
13. Firewall 2
14. IDS 2
Total K3:
1. Year 4 Servers 159
2. Desktop 4815
3. Thin Client 1448
4. Laptops 494
5. Dot Matrix Printer 1852
6. Laser Jet 1080
7. Line Matrix 8
8. UPS (Online) 858
9. UPS (Offline) 2534
10. Scanners 1378
11. 24 Port Unmanaged Switch
60
12. Managed Switch CISCO 4006
3
13. Firewall 2
14. IDS 2
Total K4:
1. Year 5 Servers 159
2. Desktop 4815
3. Thin Client 1448
4. Laptops 494
5. Dot Matrix Printer 1852
6. Laser Jet 1080
7. Line Matrix 8
8. UPS (Online) 858
9. UPS (Offline) 2534
10. Scanners 1378
11. 24 Port Unmanaged Switch
60
12. Managed Switch CISCO 4006
3
13. Firewall 2
14. IDS 2
Total K5:
Form 5: Maintenance of Existing Hardware
S. No.
Category Component Qty / Units of Service (X)
Rate (per unit) (Y)
Total Cost (= X*Y)
L: Operations and Maintenance Costs, for non-IT infrastructure already available at Data Center (Total Expenses for 5 years after signing of agreement) – as detailed in RFP Volume 1 (OPEX)
1. Year 1 UPS Systems 2
2. UPS Batteries 64
3. DC Generators 1
4. Precision Air Conditioner (PAC)
2
5. Fire detection and Supretion system
1
6. Fire Detection System 1
7. Water leakage detection System
1
8. 5 CC Camera with 500 GB DVR
1
9. Rodant Repelent 1
10. Bio-matric and Access controller
1
11. Split AC 3
12. EB Pannel 1
13. MCCB’s 3
14. Automatic Power Factor Controller
1
15. LCD TV 1
Total L1:
1. Year 2 UPS Systems 2
2. UPS Batteries 64
3. DC Generators 1
4. Precision Air Conditioner (PAC)
2
5. Fire detection and Supretion system
1
6. Fire Detection System
1
7. Water leakage detection System
1
8. 5 CC Camera with 500 GB DVR
1
9. Rodant Repelent 1
10. Bio-matric and Access controller
1
11. Split AC 3
12. EB Pannel 1
13. MCCB’s 3
14. Automatic Power Factor Controller
1
15. LCD TV 1
Total L2:
1. Year 3 UPS Systems 2
2. UPS Batteries 64
3. DC Generators 1
4. Precision Air Conditioner (PAC)
2
5. Fire detection and Supretion system
1
6. Fire Detection System
1
7. Water leakage detection System
1
8. 5 CC Camera with 500 GB DVR
1
9. Rodant Repelent 1
10. Bio-matric and Access controller
1
11. Split AC 3
12. EB Pannel 1
13. MCCB’s 3
14. Automatic Power Factor Controller
1
15. LCD TV 1
Total L3:
1. Year 4 UPS Systems 2
2. UPS Batteries 64
3. DC Generators 1
4. Precision Air Conditioner (PAC)
2
5. Fire detection and Supretion system
1
6. Fire Detection System
1
7. Water leakage detection System
1
8. 5 CC Camera with 500 GB DVR
1
9. Rodant Repelent 1
10. Bio-matric and Access controller
1
11. Split AC 3
12. EB Pannel 1
13. MCCB’s 3
14. Automatic Power Factor Controller
1
15. LCD TV 1
Total L4:
1. Year 5 UPS Systems 2
2. UPS Batteries 64
3. DC Generators 1
4. Precision Air Conditioner (PAC)
2
5. Fire detection and Supretion system
1
6. Fire Detection System
1
7. Water leakage detection System
1
8. 5 CC Camera with 500 GB DVR
1
9. Rodant Repelent 1
10. Bio-matric and Access controller
1
11. Split AC 3
12. EB Pannel 1
13. MCCB’s 3
14. Automatic Power Factor Controller
1
15. LCD TV 1
Total L5:
6th
Ad
den
du
m t
o R
FP
fo
r se
lect
ing
Syst
em I
nte
grat
or
for
CC
TN
S p
roje
ct in
Kar
nat
aka.
Dat
e:1
6/0
9/2
01
1.
1
Follo
win
g c
ha
ng
es a
re b
ein
g m
ad
e to
SI R
FP d
ate
d 1
3th
Ju
ly, 2
01
1 a
nd
ad
den
du
m is
sued
da
ted
5th
, 12
th a
nd
18
th A
ug
ust
.
Sub
seq
uen
tly
wh
ich
wa
s R
e-te
nd
ered
on
22
nd A
ug
ust
20
11 a
nd
ad
den
du
m is
sued
to
it d
ate
d 3
rd S
epte
mb
er 2
01
1 a
nd
7th
Sep
tem
ber
20
11
# R
efer
ence
O
ld C
lau
se
Rev
ised
Cla
use
Ty
pe
Mo
dif
ica
tio
ns
com
mo
n t
o V
olu
me
I, II
an
d II
I
Vo
lum
e-I F
un
ctio
na
l an
d T
ech
nic
al S
pec
ific
ati
on
s
1.
Vo
l- I
C
lari
fica
tio
n t
o H
ard
wa
re S
pec
ific
ati
on
s C
lari
fica
tio
n
A
ll th
e sp
ecif
icat
ion
s o
f H
ard
war
e d
evic
es m
enti
on
ed e
ith
er i
n
the
RFP
or
in t
he
sub
seq
uen
t ad
den
du
ms
are
man
dat
ory
. In
cas
e th
e b
idd
er in
ten
ds
to d
evia
te f
rom
th
e st
ated
sp
ecif
icat
ion
s th
en
it
shal
l b
rin
g th
e sa
me
to
the
no
tice
o
f th
e D
epar
tmen
t as
te
chn
ical
dev
iati
on
s in
th
e fo
rmat
pro
vid
ed i
n A
nn
exu
re G
of
Vo
lum
e II
and
it w
ill b
e u
p t
o t
he
dis
cret
ion
of
the
dep
artm
ent
to
acce
pt
it o
r re
ject
it.
In
case
th
e d
epar
tmen
t d
oes
n
ot
agre
e to
th
e su
gges
ted
d
evia
tio
ns,
it
will
co
mm
un
icat
e t
his
to
th
e b
idd
er.
Sub
seq
uen
tly
bid
der
s sh
all s
atis
fact
ori
ly a
dd
ress
th
e d
evia
tio
ns
at n
o e
xtra
co
st
wit
hin
5 d
ays
of
such
co
mm
un
icat
ion
an
d s
ho
uld
co
mm
un
icat
e th
e sa
me
to
the
dep
artm
ent
in
wri
tin
g u
po
n
wh
ich
th
eir
tech
nic
al b
id w
ill b
e sc
ore
d.
Thei
r in
abili
ty t
o d
o s
o w
ill l
ead
to
d
isq
ual
ific
atio
n o
f th
eir
pro
po
sal.
2.
Vo
l- I
Pg
.No
. 93
, Se
c. N
o. 6
.3
A
dd
itio
n t
o C
on
fig
ura
tio
n, C
ust
om
isa
tio
n &
Ext
ensi
on
A
dd
itio
n
Th
e SI
sh
all
be
resp
on
sib
le f
or
mai
nta
inin
g th
e ex
isti
ng
Po
lice
IT
app
licat
ion
fro
m a
dat
e n
oti
fied
by
KC
oP
S af
ter
the
sign
ing
of
the
con
trac
t. S
uch
a d
ate
shal
l n
ot
be
grea
ter
than
th
e d
ate
of
firs
t p
ilot.
To
th
is
end
, it
sh
all
wo
rk
in
tan
dem
w
ith
W
ipro
(t
he
exis
tin
g SD
A)
to u
nd
erst
and
th
e ar
chit
ectu
re o
f th
e ap
plic
atio
n
6th
Ad
den
du
m t
o R
FP
fo
r se
lect
ing
Syst
em I
nte
grat
or
for
CC
TN
S p
roje
ct in
Kar
nat
aka.
Dat
e:1
6/0
9/2
01
1.
2
soft
war
e. T
he
dep
artm
ent
will
be
resp
on
sib
le t
o p
rovi
de
dir
ect
acce
ss t
o t
he
sou
rce
cod
e to
th
e SI
. Th
ere
will
be
no
ro
le o
f a
sep
arat
e SD
A u
nd
er t
his
co
ntr
act.
3.
Vo
l-
I P
g.N
o.
364
An
nex
ure
K
A
dd
itio
n t
o A
nn
exu
re K
A
dd
itio
n
Sp
eci
fica
tio
ns
for
Cit
ize
n C
en
tric
Po
rtal
of
Kar
nat
aka
Stat
e P
olic
e:
1.
Cre
atio
n o
f a
Cit
izen
Cen
tric
Po
rtal
an
d o
per
ate
and
man
age
the
sam
e ti
ll th
e en
d o
f th
e co
ntr
act
per
iod
.
2.
The
Po
rtal
sh
all
inte
grat
e w
ith
P
olic
e IT
ap
plic
atio
n
soft
war
e ex
ten
ded
as
per
th
is R
FP.
3.
The
bid
der
sh
all d
esi
gn, c
od
e, b
uild
, pro
cure
th
e re
qu
ired
har
dw
are
and
so
ftw
are,
in
stal
l, o
per
ate,
man
age
con
ten
t an
d u
pd
ate
the
po
rtal
on
a c
on
tin
uo
us
bas
is.
4.
The
bid
der
sh
all
get
pri
or
app
rova
l o
f th
e K
arn
atak
a St
ate
Po
lice
and
KC
oP
S co
mm
itte
es
on
pro
toty
pe
des
ign
s b
efo
re b
uild
ing
the
com
ple
te p
ort
al.
5.
The
bid
der
sh
all
pla
n a
nd
pro
vid
e in
form
atio
nal
(fo
rms,
no
tice
s,
pro
ced
ura
l et
c.),
tr
ansa
ctio
nal
se
rvic
es
(pay
men
t o
f ch
alla
ns)
, co
llab
ora
tive
se
rvic
es (
wit
h o
ther
dep
artm
ent)
ser
vice
s th
rou
gh
the
po
rtal
.
6.
The
po
rtal
sh
all p
rovi
de
inte
r-d
epar
tmen
tal a
nd
intr
a-d
epar
tmen
tal
serv
ices
in a
dd
itio
n t
o c
itiz
en s
ervi
ces.
7.
The
po
rtal
sh
all
pro
vid
e a
log-
in a
nd
use
r ID
mec
han
ism
fo
r en
d-
use
r w
he
re u
sers
can
cre
ate
a p
rofi
le m
anag
ed t
hro
ugh
an
op
en
dir
ecto
ry m
ech
anis
m e
.g.
LDA
P o
r eq
uiv
alen
t. P
rofi
le i
nfo
rmat
ion
an
d r
eco
rds
shal
l be
save
d a
nd
be
acce
ssib
le b
y th
e u
ser.
8.
The
po
rtal
sh
all
be
enab
led
to
su
pp
ort
dig
ital
cer
tifi
cate
s w
hic
h
may
be
inco
rpo
rate
d a
fter
sta
tuto
ry c
han
ges
to e
nab
le c
itiz
ens
to
6th
Ad
den
du
m t
o R
FP
fo
r se
lect
ing
Syst
em I
nte
grat
or
for
CC
TN
S p
roje
ct in
Kar
nat
aka.
Dat
e:1
6/0
9/2
01
1.
3
file
co
mp
lain
ts o
nlin
e.
9.
The
po
rtal
sh
all
be
enab
led
to
be
linke
d a
t th
e e
nd
-use
r le
vel
wit
h
UID
sch
eme
of
Go
vern
men
t o
f In
dia
. (h
ttp
://w
ww
.uid
ai.g
ov.
in)
10
. Th
e p
ort
al s
hal
l im
ple
men
t th
e B
PR
re
com
men
dat
ion
s o
f N
CR
B.
11
. Th
e p
ort
al s
hal
l ge
ne
rate
a u
niq
ue
rece
ipt/
resp
on
se/i
den
tifi
cati
on
n
um
ber
fo
r al
l tr
ansa
ctio
ns
(in
clu
din
g n
on
-fin
anci
al t
ran
sact
ion
, e.
g. f
ilin
g o
f co
mp
lain
t) w
hic
h s
hal
l be
un
iqu
e ac
ross
all
the
se
rvic
e ch
ann
els.
12
. Th
e p
ort
al
con
ten
t sh
all
be
man
aged
th
rou
gh
a co
nte
nt
man
agem
ent
syst
em.
13
. Th
e p
ort
al s
hal
l b
e ac
cess
ible
ove
r th
e In
tern
et a
nd
th
rou
gh t
he
Intr
anet
(K
SPW
AN
).
14
. Th
e P
olic
e IT
ap
plic
atio
n s
hal
l hav
e a
link
to t
he
po
rtal
an
d P
olic
e IT
u
sers
lo
gged
in
th
e ap
plic
atio
n s
hal
l n
ot
hav
e to
re
-lo
g in
to t
he
Po
rtal
ove
r in
tran
et.
15
. Th
e p
ort
al
shal
l h
ave
up
dat
ed
Go
vern
men
t In
form
atio
n
and
D
epar
tmen
tal i
nfo
rmat
ion
.
16
. Th
e p
ort
al s
hal
l h
ave
serv
ice
s gr
ou
ped
/lin
ked
th
rou
gh/
acce
ssib
le
bas
ed o
n t
he
follo
win
g cr
iter
ia:
Bas
ed o
n S
take
ho
lder
typ
e
Bas
ed o
n L
ife-
cycl
e/ li
fe-e
ven
ts o
f ci
tize
ns
Age
Serv
ice
Typ
e
Ind
ex li
st o
f al
l ser
vice
s –
‘A-Z
’
Po
pu
lar
Serv
ices
17
. Th
e p
ort
al s
hal
l pro
vid
e co
nta
ct d
etai
ls o
f al
l po
lice
stat
ion
det
ails
.
18
. Th
e p
ort
al s
hal
l h
ave
spe
cial
use
rs/
gro
up
s w
ith
ad
min
istr
ativ
e p
rivi
lege
s to
up
dat
e /
chan
ge t
he
info
rmat
ion
. Th
e ve
nd
or
mu
st
6th
Ad
den
du
m t
o R
FP
fo
r se
lect
ing
Syst
em I
nte
grat
or
for
CC
TN
S p
roje
ct in
Kar
nat
aka.
Dat
e:1
6/0
9/2
01
1.
4
crea
te
an
up
dat
ed
info
rmat
ion
, re
view
, ve
rifi
cati
on
&
p
roo
f-re
adin
g p
roce
ss f
or
up
dat
ing
the
po
rtal
.
19
. Th
e p
ort
al s
hal
l h
ave
on
line
form
s an
d o
nlin
e se
rvic
es g
rou
ped
by
sub
ject
.
20
. Th
e p
ort
al s
hal
l hav
e a:
FAQ
Pu
blic
atio
ns
sect
ion
s
Pro
vid
e R
SS f
eed
s
Wh
at’s
New
Se
ctio
n
21
. Th
e p
ort
al s
hal
l hav
e ‘A
cce
ssib
ility
Sec
tio
n’ w
ith
:
Acc
ess
ibili
ty F
eatu
res
Clie
nt
sid
e C
SS
Text
siz
e m
od
ific
atio
ns
22
. Th
e p
ort
al s
hal
l al
low
Un
ico
de
bas
ed m
ult
iple
lan
guag
es
for
all
sect
ion
s in
clu
din
g fo
rms,
in
form
atio
n e
tc.
Two
lan
guag
e m
ust
be
su
pp
ort
ed:
Kan
nad
a
Engl
ish
2
3.
The
po
rtal
sh
all b
e d
esi
gned
to
be
acce
ssib
le t
o t
he
han
dic
app
ed o
r p
eop
le w
ith
dis
abili
tie
s. T
he
ven
do
r m
ay e
ith
er c
reat
e a
sep
arat
e se
ctio
n in
th
e p
ort
al o
r en
sure
th
e m
ain
po
rtal
is u
sab
le:
24
. R
ead
able
by
scre
en r
ead
ers
25
. P
rovi
de
cap
tio
nin
g w
he
reve
r re
qu
ired
.
26
. M
ust
en
sure
th
at:
Tra
nsa
ctio
n t
hro
ugh
scr
een
rea
der
s et
c. a
re p
erfo
rmed
in
reas
on
able
am
ou
nt
of
tim
e
All
serv
ice
s an
d f
orm
s ar
e ac
cess
ible
to
use
rs
27
. Th
e p
ort
al m
ust
allo
w f
or
CA
PC
HA
’s o
r o
ther
ch
alle
nge
-res
po
nse
te
st t
o e
nsu
re h
um
an in
pu
t in
all
form
s an
d t
ran
sact
ion
al s
ect
ion
s.
6th
Ad
den
du
m t
o R
FP
fo
r se
lect
ing
Syst
em I
nte
grat
or
for
CC
TN
S p
roje
ct in
Kar
nat
aka.
Dat
e:1
6/0
9/2
01
1.
5
28
. Th
e p
ort
al s
hal
l pro
vid
e a
vid
eo
intr
od
uct
ion
to
ser
vice
usa
ge.
29
. Th
e p
ort
al
shal
l b
e ac
cess
ible
o
ver
mo
bile
p
ho
nes
ru
nn
ing
a st
and
ard
bro
wse
r.
30
. Th
e b
idd
er s
hal
l o
per
ate,
man
age
and
en
able
gro
wth
of
po
rtal
se
rvic
es d
uri
ng
the
per
iod
of
the
con
trac
t. T
he
ob
ject
ive
wo
uld
be
to m
ake
po
rtal
th
e p
rim
ary
con
tact
po
int
for
serv
ice
acce
ss a
nd
d
eliv
ery.
31
. Th
e ve
nd
or
shal
l, u
po
n a
gree
men
t w
ith
KSP
, id
enti
fy a
nd
ad
d o
ne
new
ser
vice
eve
ry t
wo
mo
nth
s af
ter
the
lau
nch
of
the
init
ial
set
of
serv
ices
.
32
. Th
e P
ort
al s
hal
l al
low
use
r (c
itiz
ens)
to
acc
ess
Cit
izen
s’ S
ervi
ces
po
rtal
via
th
e in
tern
et.
33
. Fo
llow
ing
citi
zen
cen
tric
ser
vice
s ar
e to
be
pro
vid
ed o
n t
he
po
rtal
1.
Rep
ort
ing
of
Inci
den
ts /
Co
mp
lain
ts
2.
Rep
ort
ing
of
Gri
evan
ces
3.
Rep
ort
ing
of
Info
rmat
ion
4.
All
form
s th
at a
re n
eed
ed
fo
r ci
tize
ns
to a
vail
po
lice
serv
ices
(G
ener
al S
vc R
equ
est
s, A
pp
licat
ion
fo
r co
pie
s o
f ca
se a
rte
fact
s)
in d
ow
nlo
adab
le f
orm
ats
5.
All
the
pri
mar
y co
nta
ct n
um
ber
s in
th
e p
olic
e st
atio
n.
6.
List
of
crim
e p
ron
e ar
eas.
7.
Vie
win
g th
e st
atu
s o
f al
l th
e co
mp
lain
ts
(eit
her
re
gist
ere
d
thro
ugh
in
tern
et o
r P
olic
e St
atio
n o
r o
ther
del
iver
y ch
ann
els)
th
rou
gh t
he
un
iqu
e co
mp
lain
t n
um
ber
.
8.
Vie
win
g th
e st
atu
s o
f al
l th
e g
ener
al s
ervi
ce r
equ
ests
th
rou
gh
6th
Ad
den
du
m t
o R
FP
fo
r se
lect
ing
Syst
em I
nte
grat
or
for
CC
TN
S p
roje
ct in
Kar
nat
aka.
Dat
e:1
6/0
9/2
01
1.
6
the
un
iqu
e re
qu
est
nu
mb
er
9.
Vie
win
g th
e st
atu
s o
n F
ore
ign
er's
Vis
a Ex
ten
sio
n
10
. V
iew
ing
the
traf
fic
acci
den
ts' l
oca
tio
ns
on
th
e m
ap.
11
. In
form
atio
n
on
th
e se
rvic
es
and
p
roce
sse
s an
d
step
s fo
r ci
tize
ns
to a
vail
tho
se s
ervi
ces.
12
. Th
e ex
pec
tati
on
s fr
om
th
e p
olic
e an
d t
he
nex
t st
eps
alo
ng
wit
h s
om
e e
stim
ates
of
tim
e lin
es.
13
. A
uth
ori
ties
to
ap
pro
ach
in
cas
e o
f n
on
-sat
isfa
cto
ry r
esp
on
se
fro
m t
he
po
lice
stat
ion
s.
14
. B
oo
klet
s si
mila
r to
th
e o
ne
s d
evel
op
ed b
y C
om
mo
nw
eal
th
Hu
man
Rig
hts
In
itia
tive
(C
HR
I) a
s p
art
of
a se
ries
cal
led
Po
lice
& Y
ou
: Kn
ow
Yo
ur
Rig
hts
.
15
. St
atu
tory
war
nin
g to
in
dic
ate
the
pen
alty
fo
r re
po
rtin
g fa
lse
in
cid
ents
/ c
om
pla
ints
/ g
rie
van
ces.
16
. M
issi
ng
Per
son
Ph
oto
s.
17
. V
ehic
le a
nd
Ow
ner
Det
ails
.
18
. C
ase
Tria
l Dat
es.
19
. Fi
ne
for
Traf
fic
Vio
lati
on
.
20
. P
erso
ns
arre
sted
in S
erio
us
Off
ence
s.
21
. Tr
acki
ng
His
tory
Sh
eet
ed C
rim
inal
s an
d H
abit
ual
Off
end
ers.
22
. P
erso
ns
in S
tate
Pri
son
s.
23
. R
ece
ivin
g in
form
atio
n a
bo
ut
lock
ed h
ou
ses.
34
. Fo
llow
ing
gen
eral
ser
vice
s ar
e t
o b
e p
rovi
ded
on
th
e p
ort
al
1.
Co
pie
s o
f re
leva
nt
case
do
cum
ents
(FI
R, C
har
ge S
hee
t et
c.)
6th
Ad
den
du
m t
o R
FP
fo
r se
lect
ing
Syst
em I
nte
grat
or
for
CC
TN
S p
roje
ct in
Kar
nat
aka.
Dat
e:1
6/0
9/2
01
1.
7
2.
Pay
men
t o
f C
hal
lan
s /
Co
mp
ou
nd
able
Off
ence
s al
low
ed a
s p
er
the
MV
an
d P
olic
e A
cts
3.
Arm
s Li
cen
se (
Fre
sh a
pp
licat
ion
as
wel
l as
ren
ew
als)
4.
Cin
emat
ogr
aph
y Li
cen
se
(Fre
sh
app
licat
ion
as
w
ell
as
ren
ewal
s)
5.
NO
C
for
Esta
blis
hm
ents
su
ch
as
Ho
tels
, C
yber
C
afes
, R
esta
ura
nts
(Fr
esh
ap
plic
atio
n a
s w
ell
as r
ene
wal
s),
and
oth
er
com
mer
cial
en
titi
es
(pu
blic
re
sort
s)
6.
NO
C f
or
inst
alla
tio
n o
f P
etro
l P
um
p (
Fre
sh a
pp
licat
ion
as
wel
l as
ren
ew
als)
7.
Per
mis
sio
n f
or
Film
Sh
oo
tin
g
8.
Per
mis
sio
n
for
Pu
blic
M
eeti
ngs
/
Pro
cess
ion
s /
Dh
arn
as
/ R
allie
s /
Lou
d S
pea
kers
9.
Cer
tifi
cate
fo
r a
lost
do
cum
ent.
10
. C
erti
fica
te f
or
a lo
st c
ell p
ho
ne.
11
. C
har
acte
r A
nte
ced
ent
Ver
ific
atio
n.
12
. N
o-o
bje
ctio
n c
erti
fica
te f
or
job
.
13
. N
o-o
bje
ctio
n c
erti
fica
te f
or
Veh
icle
.
14
. Se
nio
r C
itiz
en R
egis
trat
ion
.
15
. M
aid
Reg
istr
atio
n /
Ver
ific
atio
n.
16
. Te
nan
t V
erif
icat
ion
.
17
. St
atu
s o
f P
assp
ort
Ver
ific
atio
n w
ith
Po
lice.
18
. Su
bm
issi
on
of
Info
rmat
ion
on
Lo
cked
Ho
use
.
19
. N
on
-Tra
ceab
le C
erti
fica
te.
6th
Ad
den
du
m t
o R
FP
fo
r se
lect
ing
Syst
em I
nte
grat
or
for
CC
TN
S p
roje
ct in
Kar
nat
aka.
Dat
e:1
6/0
9/2
01
1.
8
20
. P
erm
issi
on
fo
r C
rack
ers
.
21
. A
ny
oth
er s
ervi
ces
as s
pec
ifie
d b
y th
e St
ate
.
3
5.
The
Po
rtal
sh
all a
llow
use
rs (
citi
zen
s/p
etit
ion
ers)
to
sea
rch
fo
r th
eir
req
ues
t o
n
the
bas
is
of
Serv
ice
Req
ues
t n
um
ber
o
r p
etit
ion
er
det
ails
. 3
6.
Dis
pla
y p
etit
ion
/ser
vice
req
ues
t d
etai
ls a
nd
sta
tus
on
th
e sc
reen
b
ased
on
th
e u
ser
sear
ch
37
. Th
e P
ort
al s
hal
l al
low
use
rs t
o s
ave
the
stat
us
as a
PD
F fi
le a
nd
/or
pri
nt
the
stat
us
38
. Th
e P
ort
al s
hal
l allo
w t
he
use
rs t
o p
rovi
de
co
mm
ents
an
d f
eed
bac
k o
n o
nlin
e se
rvic
es
39
. Sy
ste
m s
ho
uld
pro
vid
e th
e u
ser
wit
h a
n O
nlin
e H
elp
fac
ility
4
0.
Syst
em
sh
ou
ld
allo
w
the
use
r to
in
pu
t d
etai
ls
for
com
pla
int
regi
stra
tio
n o
n t
he
on
line
po
rtal
(at
leas
t 2
sh
ou
ld b
e m
and
ato
ry)
41
. Sy
ste
m s
ho
uld
allo
w t
he
use
r to
vie
w t
he
tim
e ta
ken
to
pro
cess
th
e
serv
ice
req
ue
st (
to m
on
ito
r se
rvic
e d
eliv
ery
tim
e)
42
. Sy
ste
m s
ho
uld
pro
vid
e an
ack
no
wle
dge
men
t to
th
e co
mp
lain
ant
(on
ce t
he
app
licat
ion
has
bee
n s
ub
mit
ted
on
line)
. 4
3.
Syst
em
sh
ou
ld g
ener
ate
a co
mp
lain
t re
fere
nce
nu
mb
er f
or
retr
ieva
l o
f co
mp
lain
t st
atu
s in
form
atio
n.
44
. Sy
ste
m
sho
uld
al
low
th
e u
ser
to
sele
ct
thei
r re
leva
nt
(as
per
ju
risd
icti
on
) p
olic
e st
atio
n f
rom
a l
ist
(in
cas
e th
e P
S is
kn
ow
n)
or
allo
w u
sers
to
sel
ect
PS
by
sele
ct t
hei
r ar
ea.
45
. Sy
ste
m s
ho
uld
allo
w t
he
use
r to
lo
dge
an
an
on
ymo
us
info
rmat
ion
(i
n c
ase
the
use
r d
oes
no
t w
ant
to d
iscl
ose
per
son
al d
etai
ls,
on
ly
sele
ct in
form
atio
n)
46
. Sy
ste
m s
ho
uld
be
able
to
rec
ord
th
e IP
ad
dre
ss o
f u
ser
47
. Sy
ste
m s
ho
uld
allo
w t
he
use
r to
su
bm
it f
orm
to
re
gist
er f
ore
ign
ers
48
. Sh
ou
ld a
llow
use
r (c
itiz
ens)
to
vie
w m
enu
of
serv
ices
ava
ilab
le
49
. Th
is
pag
e o
n
the
site
sh
ou
ld
carr
y w
arn
ing
to
the
use
r to
6th
Ad
den
du
m t
o R
FP
fo
r se
lect
ing
Syst
em I
nte
grat
or
for
CC
TN
S p
roje
ct in
Kar
nat
aka.
Dat
e:1
6/0
9/2
01
1.
9
dis
cou
rage
fra
ud
ule
nt
com
pla
int
filin
g.
50
. Sy
ste
m s
ho
uld
allo
w t
he
use
r to
vie
w t
he
tim
e ta
ken
to
pro
cess
th
e
serv
ice
req
ue
st (
to m
on
ito
r se
rvic
e d
eliv
ery
tim
e)
51
. Sy
ste
m s
ho
uld
pro
vid
e an
ack
no
wle
dge
men
t to
th
e co
mp
lain
ant
(on
ce t
he
app
licat
ion
has
bee
n s
ub
mit
ted
on
line)
5
2.
Syst
em
sh
ou
ld p
rovi
de
info
rmat
ion
like
:
Cen
ters
fo
r co
llect
ing
app
licat
ion
fo
rms
Pro
ced
ura
l in
form
atio
n r
elat
ed
to
ser
vice
Serv
ice
fee
Serv
ice
leve
ls f
or
the
del
iver
y o
f se
rvic
e
Pro
cess
to
val
idat
e au
then
tici
ty o
f th
e ce
rtif
icat
e
Esca
lati
on
mat
rix
53
. Sy
ste
m
sho
uld
al
low
u
ser
to
up
load
an
d
up
dat
e co
nte
nt
on
in
form
atio
n p
erta
inin
g to
Po
lice
to C
itiz
en s
ervi
ces
54
. Sy
ste
m
sho
uld
co
mm
un
icat
e w
ith
th
e A
lert
s &
N
oti
fica
tio
n
com
po
nen
t an
d a
lert
th
e u
sers
fo
r u
pd
atin
g co
nte
nt
wh
ich
hav
e n
ot
bee
n u
pd
ated
fo
r a
give
n p
erio
d
55
. Sy
ste
m s
ho
uld
allo
w u
sers
to
fet
ch
req
uis
ite
Ap
plic
atio
n F
orm
s fo
r al
l Ser
vice
s 5
6.
Syst
em
sh
ou
ld a
llow
use
rs t
o r
egis
ter
app
licat
ion
s in
th
e Sy
ste
m b
y se
lect
ing
rele
van
t e-
form
s 5
7.
Syst
em
sh
ou
ld c
om
mu
nic
ate
wit
h t
he
Dat
a va
lidat
ion
co
mp
on
ent
for
valid
atin
g en
tere
d d
ata
58
. Sy
ste
m
sho
uld
al
low
u
sers
to
sc
an
and
u
plo
ad
sup
po
rtin
g d
ocu
men
ts f
or
an a
pp
licat
ion
5
9.
Syst
em
sh
ou
ld g
ener
ate
an A
ckn
ow
led
gem
ent
rece
ipt
and
allo
w
use
r to
pri
nt
it s
o t
hat
it
can
be
give
n t
o t
he
app
lican
t. T
his
rec
eip
t sh
ou
ld c
on
tain
fo
llow
ing
det
ails
Ack
no
wle
dge
men
t Id
enti
fica
tio
n N
um
ber
(A
IN)
Ap
plic
ant
det
ails
Serv
ice
Typ
e
Dat
e o
f Is
sue
6th
Ad
den
du
m t
o R
FP
fo
r se
lect
ing
Syst
em I
nte
grat
or
for
CC
TN
S p
roje
ct in
Kar
nat
aka.
Dat
e:1
6/0
9/2
01
1.
10
Exp
ecte
d d
ate
of
del
iver
y 6
0.
Syst
em
sh
ou
ld c
hec
k if
ap
plic
ant’
s m
ob
ile n
o.
has
bee
n r
egi
ster
ed
and
will
co
mm
un
icat
e th
rou
gh S
MS
to s
end
sta
tus
up
dat
es d
irec
tly
to t
he
app
lican
t’s
mo
bile
no
. 6
1.
Syst
em
sh
ou
ld a
llow
cit
izen
s to
reg
iste
r gr
ieva
nce
s th
rou
gh P
ort
al.
62
. Sy
ste
m s
ho
uld
allo
w u
ser
to t
rack
th
e p
rogr
ess
of
the
grie
van
ce
regi
ster
ed b
y en
teri
ng
the
ackn
ow
led
gem
ent
nu
mb
er.
63
. Sy
ste
m s
ho
uld
allo
w u
plo
ad/p
rep
are
and
su
bm
itti
ng
veri
fica
tio
n
rep
ort
. 6
4.
Syst
em
sh
ou
ld a
llow
use
r to
up
dat
e an
d s
ub
mit
acc
epta
nce
rea
son
. 6
5.
Syst
em
sh
ou
ld
allo
w
up
dat
e st
atu
s ag
ain
st
Co
mp
lain
t/
Ack
no
wle
dgm
ent
nu
mb
er.
66
. Sy
ste
m s
ho
uld
gen
erat
e al
ert
for
acce
pta
nce
th
rou
gh p
ort
al /
SM
S.
67
. Sy
ste
m s
ho
uld
allo
w p
rin
tin
g o
f ac
cep
tan
ce r
epo
rt.
68
. Sy
ste
m s
ho
uld
allo
w u
ser
to u
pd
ate
and
su
bm
it r
ejec
tio
n r
eas
on
. 6
9.
Syst
em
sh
ou
ld g
ener
ate
aler
t fo
r re
ject
ion
. 7
0.
Syst
em
sh
ou
ld a
llow
pri
nti
ng
of
reje
ctio
n r
epo
rt t
hro
ugh
po
rtal
. 7
1.
Syst
em
sh
ou
ld a
lert
del
iver
y o
ffic
er a
fter
acc
epta
nce
. 7
2.
Syst
em
sh
ou
ld a
lert
cit
izen
to
co
llect
ce
rtif
icat
e/d
ocu
men
t th
rou
gh
SMS/
Po
rtal
. 7
3.
For
old
ca
ses
regi
ster
ed
bef
ore
th
e st
art
of
CC
TNS,
th
e
po
rtal
sh
ou
ld
allo
w
for
gen
erat
ion
an
d
linki
ng
to
a u
niq
ue
com
pla
int
nu
mb
er.
74
. Th
e p
ort
al s
hal
l b
e ac
cess
ible
th
rou
gh i
nte
rnet
an
d a
t th
e P
olic
e St
atio
ns
thro
ugh
Intr
anet
. A
rch
ite
ctu
re o
f K
arn
atak
a St
ate
Po
lice
Po
rtal
Th
e co
mp
on
ents
of
Po
lice
IT –
Kar
nat
aka
Stat
e P
olic
e P
ort
al,
Po
lice
IT
Ap
plic
atio
n,
KSP
WA
N a
nd
SD
C a
re i
nte
rdep
end
ent
on
eac
h o
ther
fo
r ac
hie
vin
g th
e o
vera
ll in
tegr
ated
ser
vice
del
iver
y o
bje
ctiv
es.
In
ad
dit
ion
, th
e p
roje
ct
com
po
nen
ts
are
re
qu
ired
to
in
tero
pe
rate
w
ith
va
rio
us
oth
er a
pp
licat
ion
s an
d N
CR
B r
equ
ire
men
ts t
o e
xten
d t
he
ser
vice
s o
f
6th
Ad
den
du
m t
o R
FP
fo
r se
lect
ing
Syst
em I
nte
grat
or
for
CC
TN
S p
roje
ct in
Kar
nat
aka.
Dat
e:1
6/0
9/2
01
1.
11
the
info
rmat
ion
sys
tem
s h
ost
ed i
n K
arn
atak
a St
ate
SDC
to
th
e P
olic
e
Stat
ion
s an
d o
ther
ser
vice
del
iver
y ch
ann
els.
Cit
izen
s, e
xter
nal
sta
keh
old
ers
as w
ell a
s th
e ex
tern
al d
epar
tmen
ts (
e.g.
R
TO)
may
acc
ess
the
po
rtal
, wh
ich
is h
ost
ed in
th
e K
arn
atak
a St
ate
SDC
. Th
e fo
llow
ing
par
agra
ph
s h
igh
ligh
t th
e o
vera
rch
ing
req
uir
emen
ts o
f K
arn
atak
a St
ate
Po
lice
Po
rtal
Ove
rarc
hin
g R
eq
uir
em
en
ts o
f K
arn
atak
a St
ate
Po
lice
Po
rta
l
Kar
nat
aka
Stat
e P
olic
e P
ort
al
is
a cr
itic
al
elem
ent
of
the
CC
TNS
req
uir
emen
ts.
The
Syst
em
In
tegr
ato
r sh
ou
ld c
lear
ly u
nd
erst
and
th
at
the
des
ire
of
the
Kar
nat
aka
Stat
e P
olic
e is
no
t to
cre
ate
a w
eb-s
ite
bu
t an
inte
grat
ed in
form
atio
n in
fras
tru
ctu
re t
hat
will
exp
and
, in
tegr
ate
and
en
han
ce t
he
fun
ctio
nal
ne
eds
of
the
Kar
nat
aka
Stat
e P
olic
e.
The
de
sign
o
f su
ch
a co
mp
reh
ensi
ve
solu
tio
n
req
uir
es
the
ju
dic
iou
s u
se
of
tech
no
logy
co
mb
ined
wit
h f
ore
sigh
t an
d a
de
sire
to
cre
ate
a b
est
-in
-cl
ass
solu
tio
n.
It i
s in
th
is s
pir
it t
hat
th
e fo
llow
ing
core
des
ign
an
d
fun
ctio
nal
req
uir
emen
ts a
re e
lab
ora
ted
bel
ow
:
i.
Alt
ern
ativ
e &
In
tegr
ate
d C
han
ne
l fo
r Se
rvic
e A
cce
ss –
Th
e
Kar
nat
aka
Stat
e P
olic
e P
ort
al
is
exp
ecte
d
to
serv
e
as
an
imp
ort
ant
and
cri
tica
l se
rvic
e a
cces
s ch
ann
el.
The
Po
rtal
is
an
alte
rnat
ive
bu
t in
terl
inke
d c
han
nel
fo
r ac
cess
to
Kar
nat
aka
Stat
e P
olic
e se
rvic
es w
her
e a
ny
citi
zen
de
siro
us
of
avai
ling
a se
rvic
e m
ay r
egi
ster
an
d m
ake
a re
qu
est
and
gen
erat
e a
n
ackn
ow
led
gem
ent/
com
pla
int
nu
mb
er. T
he
ackn
ow
led
gem
en
t/
com
pla
int
nu
mb
er t
hu
s ge
ne
rate
d w
ou
ld s
erve
as
a lin
k an
d
refe
ren
ce i
f th
e sa
me
is u
sed
fo
r e.
g. i
n a
Po
lice
Stat
ion
s to
su
bm
it r
elev
ant
do
cum
ents
.
ii.
Serv
ice
C
om
ple
tio
n–
The
ob
ject
ive
of
the
K
arn
atak
a St
ate
Po
lice
Po
rtal
sh
ou
ld b
e d
eliv
ery
of
the
serv
ice
fro
m i
nit
iati
on
to
co
mp
leti
on
wh
erev
er p
oss
ible
. Th
e Sy
ste
m I
nte
grat
or
(SI)
sh
ou
ld m
ake
ever
y ef
fort
to
des
ign
th
e se
rvic
es s
o t
hat
a
6th
Ad
den
du
m t
o R
FP
fo
r se
lect
ing
Syst
em I
nte
grat
or
for
CC
TN
S p
roje
ct in
Kar
nat
aka.
Dat
e:1
6/0
9/2
01
1.
12
citi
zen
sh
ou
ld
be
able
to
en
ter
the
po
rtal
, th
rou
gh
any
chan
nel
, p
erfo
rm r
equ
ired
tas
ks w
hic
h m
ay i
nvo
lve
sin
gle
or
mu
ltip
le b
ack-
end
in
tera
ctio
ns
and
tra
nsa
ctio
ns
and
co
mp
lete
h
is s
ervi
ce t
hro
ugh
th
e p
ort
al.
In t
his
sen
se t
he
po
rtal
is
mu
ch
mo
re t
han
a s
ingl
e i
nfo
rmat
ion
so
urc
e; w
hic
h d
irec
ts t
he
en
d-
use
r to
war
d v
ario
us
com
ple
tio
n c
han
nel
s an
d i
nfo
rms
of
the
nex
t st
ep.
The
bid
der
is
req
uir
ed t
o b
e in
no
vati
ve a
nd
des
ign
se
rvic
es,
wit
h
sup
po
rt
fro
m
Kar
nat
aka
Stat
e P
olic
e
to
max
imiz
e se
rvic
e co
mp
leti
on
.
iii.
Sin
gle
-Sig
n O
n –
Th
e Sy
ste
m I
nte
grat
or
mu
st d
esig
n t
he
po
rtal
to
en
able
sin
gle
-sig
n-o
n s
o t
hat
an
y u
ser
on
ce a
uth
enti
cate
d
and
au
tho
rize
d
by
the
po
rtal
w
ou
ld
no
t n
eed
to
b
e re
-au
tho
rize
d f
or
com
ple
tin
g an
y se
rvic
es.
Th
e SI
may
ke
ep u
ser
his
tory
an
d d
ata
to e
nab
le t
he
pro
cess
du
rin
g th
e se
ssio
n.
iv.
An
ywh
ere
, An
ytim
e S
erv
ice
s –
The
po
rtal
, SM
S se
rvic
es
wo
uld
en
able
an
d
allo
w
acce
ss
and
co
mp
leti
on
fr
om
an
ywh
ere,
an
ytim
e.
Tho
ugh
th
e p
ort
al
and
K
arn
atak
a St
ate
SDC
ar
e ac
cess
ible
th
rou
gh t
he
inte
rnet
an
d t
he
intr
anet
, th
e d
esig
n
sho
uld
be
sim
ple
, co
nfi
gura
ble
, an
d e
asily
mo
dif
iab
le t
o f
it t
he
req
uir
emen
t o
f va
rio
us
de
vice
s fo
r e.
g.
Tab
let
PC
s,
Smar
t P
ho
nes
an
d F
eatu
re P
ho
nes
.
v.
De
sign
aro
un
d L
imit
atio
ns
– W
hile
th
e K
arn
atak
a St
ate
Po
lice
is
p
utt
ing
sign
ific
ant
eff
ort
in
fu
lly
com
pu
teri
zin
g al
l it
o
per
atio
ns,
in
tegr
atio
n l
imit
atio
ns
shal
l e
xist
. Th
us
it i
s cr
itic
al
that
so
met
ime
s n
on
-co
nve
nti
on
al m
eth
od
s o
f ci
rcu
mve
nti
ng
a p
arti
cula
r p
rob
lem
ar
e en
visa
ged
w
he
re
the
con
ven
tio
nal
so
luti
on
will
no
t le
ad t
o s
ervi
ce c
om
ple
tio
n o
r e
ffe
ctiv
e se
rvic
e d
eliv
ery.
Th
e SI
is
ex
pec
ted
to
in
tera
ct
clo
sely
w
ith
th
e K
arn
atak
a St
ate
Po
lice
and
pro
vid
e so
luti
on
s to
ach
ieve
ser
vice
ac
cess
an
d d
eliv
ery
ob
ject
ive
s.
6th
Ad
den
du
m t
o R
FP
fo
r se
lect
ing
Syst
em I
nte
grat
or
for
CC
TN
S p
roje
ct in
Kar
nat
aka.
Dat
e:1
6/0
9/2
01
1.
13
vi.
Cre
atio
n
of
a U
niq
ue
R
egi
stra
tio
n/
Co
mp
lain
t/
Ack
no
wle
dge
me
nt/
Re
spo
nse
nu
mb
er
– Th
e p
ort
al s
olu
tio
n
sho
uld
fac
ilita
te t
he
pro
visi
on
of
a U
niq
ue
Nu
mb
er f
or
all
tho
se w
ho
acc
ess
Kar
nat
aka
Stat
e P
olic
e P
ort
al S
ervi
ces
for
each
ser
vice
/ tr
ansa
ctio
n w
hic
h w
ill b
e lin
ked
acr
oss
ser
vice
ch
ann
els:
o
SMS
/ M
ob
ile D
evi
ces
o
Po
lice
Stat
ion
s
o
An
y n
ew c
han
nel
s ad
ded
Serv
ice
Ori
en
ted
Arc
hit
ect
ure
(SO
A)
i. Th
e K
arn
atak
a St
ate
Po
lice
Po
rtal
des
ign
sh
ou
ld c
on
form
to
an
ap
plic
atio
n d
evel
op
men
t an
d i
nte
grat
ion
met
ho
do
logy
bas
ed
on
a S
ervi
ce O
rien
ted
Arc
hit
ect
ure
(SO
A),
an
d t
he
inte
grat
ion
m
eth
od
olo
gy s
ho
uld
be
bas
ed o
n X
ML/
Web
Ser
vice
s/ W
3C
co
mp
lain
t st
and
ard
s.
ii.
The
solu
tio
n s
ho
uld
be
arch
itec
ted
to
en
sure
th
at c
urr
ent
and
n
ew s
ervi
ces/
app
licat
ion
s fr
om
Kar
nat
aka
Stat
e P
olic
e ca
n b
e se
amle
ssly
in
tegr
ated
in
to
the
pro
po
sed
an
d
imp
lem
ente
d
solu
tio
n a
rch
itec
ture
wit
h m
inim
al im
pac
t an
d c
han
ges.
iii
. Th
e So
luti
on
has
to
in
tegr
ate
wit
h a
pp
licat
ion
s ac
ross
var
iou
s K
arn
atak
a St
ate
Po
lice
app
licat
ion
s an
d e
xte
rnal
ap
plic
atio
ns
con
sist
ing
of
het
ero
gen
eou
s p
latf
orm
s an
d
dat
abas
es
(e.g
. in
tegr
atio
n o
f th
e P
ort
al w
ith
tra
nsp
ort
, P
assp
ort
etc
) th
rou
gh
an a
pp
licat
ion
inte
grat
ion
so
luti
on
. iv
. Th
e so
luti
on
dev
elo
ped
sh
ou
ld h
ave
nat
ive
Ind
ian
lan
guag
e su
pp
ort
an
d
the
Po
rtal
sh
ou
ld
hav
e K
ann
ada
and
En
glis
h
lan
guag
e in
terf
ace
s an
d
sup
po
rt
and
sh
ou
ld
leve
rage
th
e
Un
ico
de.
Sc
alab
ility
6th
Ad
den
du
m t
o R
FP
fo
r se
lect
ing
Syst
em I
nte
grat
or
for
CC
TN
S p
roje
ct in
Kar
nat
aka.
Dat
e:1
6/0
9/2
01
1.
14
On
e o
f th
e fu
nd
amen
tal
req
uir
emen
ts o
f ar
chit
ectu
re t
o b
e p
rop
ose
d
for
Kar
nat
aka
Stat
e P
olic
e P
ort
al
is
its
scal
abili
ty.
The
ar
chit
ectu
re
sho
uld
be
pro
ven
to
be
hig
hly
sca
lab
le a
nd
cap
able
of
del
iver
ing
hig
h-
per
form
ance
as
and
wh
en t
he
volu
me
s in
crea
se.
It
is r
equ
ired
th
at t
he
har
dw
are,
so
ftw
are,
n
etw
ork
an
d
app
licat
ion
an
d
dep
loym
ent
arch
itec
ture
sh
ou
ld
pro
vid
e
for
Scal
e-U
p
and
Sc
ale
ou
t o
n
the
Ap
plic
atio
n a
nd
Web
Ser
vers
, D
atab
ase
Serv
ers,
Ap
plic
atio
n In
tegr
atio
n
Serv
ers,
an
d a
ll o
ther
so
luti
on
co
mp
on
ents
.
Scal
abili
ty
of
solu
tio
n
is
to
be
ach
ieve
d
alo
ng
3
dim
ensi
on
s,
as
des
crib
ed b
elo
w:
Scal
abili
ty in
te
rms
of
the
vo
lum
es
of
tran
sact
ion
s h
and
led
.
This
tr
ansl
ate
s to
th
e fa
cilit
y to
en
han
ce
the
har
dw
are,
so
ftw
are
and
net
wo
rk c
apac
itie
s to
mai
nta
in t
he
per
form
ance
le
vels
alw
ays
in t
un
e w
ith
th
e SL
A m
etri
cs.
Scal
abili
ty in
te
rms
of
add
itio
n o
f n
ew
se
rvic
es
This
tra
nsl
ate
s to
sea
mle
ss a
nd
eff
ort
less
in
tegr
atio
n w
ith
th
e P
olic
e IT
ap
plic
atio
n s
uch
th
at n
ew s
ervi
ces
can
be
ad
ded
wit
h
rela
tive
eas
e at
th
e K
arn
atak
a St
ate
Po
lice
Po
rtal
.
Scal
abili
ty in
te
rms
of
add
itio
n o
f n
ew
ch
ann
els
of
de
live
ry.
This
tra
nsl
ates
to
de
sign
ing
the
syst
em
s su
itab
ly t
o p
rovi
de
serv
ices
th
rou
gh o
ther
del
iver
y ch
ann
els
incl
ud
ing
exte
rnal
p
ort
als,
tab
lets
, mo
bile
ph
on
es
etc.
Secu
rity
The
syst
ems
imp
lem
ente
d f
or
the
pro
ject
sh
ou
ld b
e h
igh
ly s
ecu
re,
con
sid
erin
g th
at i
t is
in
ten
de
d t
o h
and
le s
ensi
tive
ap
plic
atio
ns
rela
tin
g to
ci
tize
n
dat
a an
d
Po
lice
reco
rds.
Th
e
ove
rarc
hin
g se
curi
ty
6th
Ad
den
du
m t
o R
FP
fo
r se
lect
ing
Syst
em I
nte
grat
or
for
CC
TN
S p
roje
ct in
Kar
nat
aka.
Dat
e:1
6/0
9/2
01
1.
15
con
sid
erat
ion
s ar
e d
escr
ibed
bel
ow
.
a.
The
Po
rtal
ap
plic
atio
n a
nd
dat
abas
e se
curi
ty s
ho
uld
in
tegr
ate
w
ith
pla
tfo
rm s
ecu
rity
an
d s
yste
m s
ecu
rity
. Th
e ve
nd
or
mu
st
hav
e ad
equ
ate
chec
ks a
nd
bal
ance
s b
uilt
in
to t
he
Kar
nat
aka
Stat
e P
olic
e P
ort
al t
o e
nsu
re t
hat
on
th
e te
chn
ical
sec
uri
ty.
b.
The
solu
tio
n s
ho
uld
pro
vid
e fo
r m
ain
tain
ing
an a
ud
it t
rail
of
all
the
tran
sact
ion
s an
d a
ll en
trie
s in
to t
he
syst
em
. c.
Th
e so
luti
on
sh
all
be
de
sign
ed
to
sup
po
rt
adva
nce
d
use
r au
then
tica
tio
n m
ech
anis
ms
incl
ud
ing
Dig
ital
Cer
tifi
cate
s
d.
The
secu
rity
se
rvic
es
use
d
to
pro
tect
th
e in
form
atio
n
infr
astr
uct
ure
sh
all
incl
ud
e:
Iden
tifi
cati
on
, A
uth
enti
cati
on
, R
ole
Ass
ign
men
t &
Acc
ess
Co
ntr
ol,
Ad
min
istr
atio
n a
nd
Au
dit
an
d s
up
po
rt f
or
ind
ust
ry s
tan
dar
d p
roto
cols
. e.
Th
e so
luti
on
sh
ou
ld
pro
vid
e Si
ngl
e-S
ign
-On
fe
atu
res
wit
h
pas
swo
rd e
ncr
ypti
on
an
d c
apab
ility
to
en
forc
e ch
angi
ng
the
pas
swo
rds
at s
yste
m-d
efin
ed in
terv
als.
f.
The
solu
tio
n
sho
uld
h
and
le
erro
rs
du
e to
co
mm
un
icat
ion
fa
ilure
, h
ard
war
e fa
ilure
, e
tc.
and
ro
ll b
ack
the
chan
ges
app
rop
riat
ely
so t
hat
tra
nsa
ctio
n c
on
sist
ency
is
mai
nta
ine
d a
t al
l tim
es.
g.
Th
e o
vera
rch
ing
req
uir
em
ent
is t
he
nee
d t
o c
om
ply
wit
h t
he
late
st IS
O 2
70
01
sta
nd
ard
of
secu
rity
. h
. Sy
ste
m
will
b
e au
dit
ed
by
a th
ird
p
arty
at
th
e st
age
of
acce
pta
nce
te
stin
g st
age
p
re-l
aun
ch
and
p
erio
dic
ally
th
erea
fter
, at
lea
st o
nce
a y
ear,
to
en
sure
th
at t
he
syst
ems
secu
rity
is in
tact
an
d t
hat
th
e se
curi
ty p
olic
ies
are
stri
ctly
be
ing
enfo
rced
.
No
n-F
un
ctio
nal
re
qu
ire
men
ts o
f ‘K
arn
atak
a St
ate
Po
lice
Po
rtal
’ Po
rtal
The
Kar
nat
aka
Stat
e P
olic
e P
ort
al is
aim
ed a
s a
sin
gle
po
int
of
acce
ss f
or
all t
he
serv
ices
off
ered
by
Kar
nat
aka
Po
lice
Dep
artm
ent.
6th
Ad
den
du
m t
o R
FP
fo
r se
lect
ing
Syst
em I
nte
grat
or
for
CC
TN
S p
roje
ct in
Kar
nat
aka.
Dat
e:1
6/0
9/2
01
1.
16
The
‘Kar
nat
aka
Stat
e P
olic
e P
ort
al’
Po
rtal
So
luti
on
fo
r K
arn
atak
a St
ate
Po
lice
shal
l ad
dre
ss t
he
follo
win
g ke
y fu
nct
ion
al r
equ
irem
ents
:
Secu
re d
ynam
ic o
nlin
e s
elf
-re
gist
rati
on
fo
r u
sers
The
solu
tio
n
mu
st
pro
vid
e
for
the
abili
ty
for
use
rs
to
regi
ste
r th
emse
lve
s in
th
e u
ser
dir
ect
ory
an
d t
hen
be
assi
gned
th
e re
late
d
pri
vile
ges
/ en
titl
em
ents
bas
ed
on
th
eir
pre
fere
nce
s an
d e
ligib
ility
. Th
is
faci
lity
sho
uld
al
so
give
th
e
use
r th
e ab
ility
to
ed
it
det
ails
ab
ou
t th
emse
lve
s,
such
as
u
sern
ame
and
p
assw
ord
. W
hen
eve
r a
citi
zen
re
gist
ers
him
self
to
Kar
nat
aka
Stat
e P
olic
e P
ort
al,
he
shal
l b
e p
rovi
ded
w
ith
a u
niq
ue
logi
n ID
.
Ad
van
ced
au
the
nti
cati
on
(in
clu
din
g P
KI)
su
pp
ort
The
po
rtal
so
luti
on
sh
all
sup
po
rt a
dva
nce
d a
uth
enti
cati
on
tec
hn
iqu
es
(su
ch a
s P
KI
wit
h X
.50
9 c
erti
fica
tes,
RSA
Sec
ure
ID t
oke
ns,
RA
DIU
S,
Smar
t C
ard
s, e
tc)
wh
ere
req
uir
ed f
or
cho
sen
ap
plic
atio
ns
/ tr
ansa
ctio
ns
wh
ere
du
al a
uth
enti
cati
on
, n
on
-rep
ud
iati
on
, o
r d
igit
al s
ign
atu
res
are
re
qu
ired
.
Incr
eas
ing
eff
icie
ncy
by
pro
vid
ing
“sin
gle
sig
n-o
n”
The
po
rtal
sh
all
pro
vid
e th
e ca
pab
ility
fo
r a
use
r to
lo
g in
on
ce a
nd
be
able
to
acc
ess
all
app
rop
riat
e se
rvic
es.
Th
e p
ort
al s
hal
l fa
cilit
ate
the
ci
tize
ns
to c
reat
e a
nd
bu
ild t
he
use
r p
rofi
les
wit
h r
equ
ired
in
form
atio
n
to a
cces
s an
d p
roce
ss t
he
de
par
tmen
t se
rvic
es.
Th
e u
ser
pro
file
s an
d
thei
r p
rivi
lege
s sh
all b
e ad
min
iste
red
usi
ng
an L
DA
P b
ased
so
luti
on
.
E-Fo
rms
for
On
line
Se
rvic
es
The
on
line
or
e-f
orm
s cr
eate
d f
or
del
iver
ing
the
Kar
nat
aka
Stat
e P
olic
e se
rvic
es t
hro
ugh
Kar
nat
aka
Stat
e P
olic
e P
ort
al s
hal
l b
e ke
pt
to t
he
min
imu
m
so
as
to
suit
b
and
wid
th
typ
ical
to
lim
ited
b
and
wid
th
con
nec
tio
ns.
Th
e fo
rm f
illin
g sh
ou
ld b
e ea
sy,
use
r fr
ien
dly
an
d s
hal
l
6th
Ad
den
du
m t
o R
FP
fo
r se
lect
ing
Syst
em I
nte
grat
or
for
CC
TN
S p
roje
ct in
Kar
nat
aka.
Dat
e:1
6/0
9/2
01
1.
17
avo
id c
om
mo
n f
orm
fill
ing
err
ors
(su
ch a
s, e
nsu
rin
g al
l man
dat
ory
fie
lds
are
ente
red
, se
lect
ing
op
tio
ns
by
chec
kin
g b
oxe
s w
her
e ap
plic
able
, n
um
ber
en
try
etc.
).
The
po
rtal
sh
all
pro
vid
e Ea
sy-t
o-u
se s
tep
-by-
step
gu
idan
ce t
o f
ill t
he
e-
Form
s in
th
e f
orm
of
form
-wiz
ard
s. T
he
e-F
orm
s m
ust
be
po
pu
late
d
wit
h t
he
ne
cess
ary
info
rmat
ion
bas
ed o
n t
he
use
r p
rofi
le a
nd
th
e d
ata
retr
ieve
d
fro
m
the
bac
ken
d
dep
artm
ent
dat
abas
es
usi
ng
use
r in
form
atio
n s
tore
d in
th
e u
ser
pro
file
s. T
he
e-F
orm
s, a
s re
qu
ired
fo
r th
e
serv
ices
, m
ust
su
pp
ort
D
igit
al
Cer
tifi
cate
b
ased
si
gnat
ure
s o
f th
e ci
tize
ns
e-Fo
rms
are
even
tual
ly e
xpec
ted
to
hav
e th
e n
eed
to
be
sign
ed
d
igit
ally
by
the
use
rs, d
epen
din
g o
n t
he
serv
ice.
Po
rtal
sh
all
pro
vid
e th
e p
rin
tab
le f
orm
ats
for
all
the
e-F
orm
s an
d t
he
u
ser,
up
on
fill
ing
up
th
e d
etai
ls, c
an o
bta
in t
he
pri
nto
ut
of
the
sam
e. A
ll th
e e
-fo
rms
shal
l h
ave
ap
pro
pri
ate
fiel
d l
evel
an
d f
orm
le
vel
bu
sin
ess
va
lidat
ion
s b
uilt
in
to i
t to
en
sure
th
at s
cop
e f
or
inco
mp
lete
/in
accu
rate
in
form
atio
n i
s el
imin
ated
an
d t
he
info
rmat
ion
is
cap
ture
d f
or
all
the
m
and
ato
ry
fiel
ds
in
the
form
. Fo
llow
ing
are
the
feat
ure
s to
b
e su
pp
ort
ed b
y th
e E
-Fo
rms.
The
e-F
orm
s sh
all
be
of
the
form
at
PD
F la
test
ve
rsio
n
or
an
equ
ival
ent
form
at (
that
me
ets
the
all
the
req
uir
emen
ts d
esc
rib
ed
in t
his
sec
tio
n)
Use
rs m
ust
be
able
to
do
wn
load
th
e e
-Fo
rms
and
fill
th
em a
t th
eir
con
ven
ien
ce, w
ith
ou
t re
qu
irin
g to
be
con
nec
ted
to
th
e p
ort
al.
Use
rs m
ust
be
able
to
co
py
the
bla
nk
e-F
orm
s w
ith
/ w
ith
ou
t th
e fi
lled
-in
dat
a in
an
y re
mo
vab
le c
om
pu
ter
med
ia (
e.g
., C
DR
OM
s,
Mem
ory
sti
cks
etc)
, as
we
ll as
tra
nsp
ort
th
em
usi
ng
mec
han
ism
s su
ch a
s e
mai
l an
d f
tp.
The
e -F
orm
s m
ust
be
de
sign
ed t
o b
e u
ser-
frie
nd
ly.
For
exa
mp
le,
man
dat
ory
fie
lds
sho
uld
be
dis
tin
ctly
iden
tifi
able
; fi
eld
s th
at w
ill b
e
fille
d a
uto
mat
ical
ly b
y th
e sy
stem
sh
ou
ld b
e d
isti
nct
ly i
den
tifi
able
, et
c.
6th
Ad
den
du
m t
o R
FP
fo
r se
lect
ing
Syst
em I
nte
grat
or
for
CC
TN
S p
roje
ct in
Kar
nat
aka.
Dat
e:1
6/0
9/2
01
1.
18
The
e-F
orm
s m
ust
be
sup
po
rted
fo
r u
se b
y th
e st
akeh
old
ers
on
all
wid
ely
use
d o
per
atin
g sy
ste
ms
such
as
vari
atio
ns
/ ve
rsio
ns
of
Win
do
ws
or
late
r, U
NIX
, Li
nu
x, e
tc.,
pre
serv
ing
the
fun
ctio
nal
ity,
lo
ok
and
fe
el o
f th
e fo
rm. W
hen
pri
nte
d, t
he
e-F
orm
mu
st p
rese
rve
the
app
eara
nce
as
on
th
e sc
reen
.
The
e-F
orm
s m
ust
su
pp
ort
att
ach
men
t o
f m
ult
iple
do
cum
ents
(o
f an
y P
olic
e IT
ap
plic
atio
n
sup
po
rted
fo
rmat
).
Such
at
tach
men
ts
mu
st
be
emb
edd
ed
in
the
e-F
orm
so
th
at
they
ca
n
be
cop
ied
/tra
nsp
ort
ed/u
plo
aded
/do
wn
load
ed s
eam
less
ly t
oge
ther
.
The
e-Fo
rms
mu
st h
ave
the
fac
ility
to
allo
w a
uth
ori
zed
Kar
nat
aka
Stat
e P
olic
e e
mp
loye
es
add
no
tes
/ n
ota
tio
ns
/ co
mm
ents
. Th
e fa
cilit
y sh
ou
ld a
llow
sav
ing
of
such
no
tes
sep
arat
ely
fro
m t
he
e-
Form
its
elf;
Dis
pla
y o
f th
e o
rigi
nal
e-F
orm
wit
h d
ata
sho
uld
be
po
ssib
le w
ith
or
wit
ho
ut
the
no
tes
(as
per
th
e ac
cess
pri
vile
ges
app
licab
le).
The
e-F
orm
s m
ust
pre
serv
e th
e p
osi
tio
n o
f th
e n
ote
s fo
r ac
cura
te
dis
pla
y
The
e-Fo
rms
mu
st h
ave
th
e fa
cilit
y to
allo
w K
arn
atak
a St
ate
Po
lice
em
plo
yees
pla
ce w
ater
mar
ks o
n t
he
form
.
The
inte
grit
y o
f th
e o
rigi
nal
e-F
orm
an
d i
ts d
ata
con
ten
t m
ust
be
ve
rifi
able
u
sin
g th
e P
KI
dig
ital
si
gnat
ure
s e
ven
af
ter
no
tes/
com
men
ts/w
ater
mar
ks a
re a
dd
ed b
y th
e em
plo
yee
s
The
e-F
orm
mu
st a
llow
th
e d
ata
to b
e ex
trac
ted
into
XM
L fo
rmat
.
Ther
e a
re s
om
e fo
rms
that
req
uir
e th
e p
ho
togr
aph
s o
f in
div
idu
als
to
be
affi
xed
. Su
ch
ph
oto
grap
hs
sho
uld
co
rrel
ate
(fo
r st
ora
ge,
pro
cess
ing&
re
trie
val)
w
ith
th
e d
etai
ls
of
the
corr
esp
on
din
g in
div
idu
al m
enti
on
ed in
th
e e
-Fo
rm.
New
e
-Fo
rms
will
b
e re
qu
ired
to
b
e d
esig
ned
&
d
eplo
yed
w
hen
eve
r K
arn
atak
a St
ate
Po
lice
no
tifi
es
chan
ges
/ ad
dit
ion
s /
del
etio
ns
in t
he
form
s an
d a
dd
itio
n o
f n
ew s
erv
ice
s.
Co
nte
nt
Man
age
me
nt
6th
Ad
den
du
m t
o R
FP
fo
r se
lect
ing
Syst
em I
nte
grat
or
for
CC
TN
S p
roje
ct in
Kar
nat
aka.
Dat
e:1
6/0
9/2
01
1.
19
The
po
rtal
so
luti
on
is
th
e
off
icia
l in
form
atio
n
&
serv
ice
d
eliv
ery
inte
rfac
e f
or
Kar
nat
aka
Stat
e P
olic
e to
all
the
sta
keh
old
ers
and
th
e
extr
em
e ca
re s
hal
l be
take
n w
hile
des
ign
ing
the
po
rtal
layo
ut,
co
lou
rin
g sc
he
me,
tax
on
om
y et
c. I
t is
th
e re
spo
nsi
bili
ty o
f th
e SI
to
en
sure
th
at
po
rtal
is
d
esig
ned
, im
ple
men
ted
an
d
man
aged
to
th
e fu
llest
sa
tisf
acti
on
an
d r
equ
irem
ents
of
Kar
nat
aka
Stat
e P
olic
e
On
e o
f th
e ke
y re
qu
ire
men
ts f
or
the
po
rtal
is t
he
con
ten
t m
anag
emen
t an
d t
he
SI s
hal
l im
ple
men
t th
e re
qu
ired
to
ols
an
d p
roce
sses
to
en
sure
th
at
the
con
ten
t,
form
an
d
serv
ice
s d
eliv
ered
th
rou
gh
po
rtal
ar
e ad
her
ing
to t
he
sta
nd
ard
s ag
reed
bet
wee
n
SI a
nd
Kar
nat
aka
Stat
e
Po
lice.
Th
e SI
sh
all
imp
lem
en
t co
nte
nt
man
agem
ent
too
ls i
ncl
ud
ing
con
ten
t ed
ito
rs,
app
rove
rs a
nd
man
ager
s. S
I sh
all
dep
loy
pro
fess
ion
al
con
ten
t ed
ito
rs f
or
auth
ori
ng
the
con
ten
t an
d s
hal
l b
e u
plo
aded
to
th
e ‘K
arn
atak
a St
ate
Po
lice
Po
rtal
’ af
ter
rece
ivin
g su
ch a
pp
rova
l fr
om
th
e K
arn
atak
a St
ate
Po
lice.
Th
e SI
sh
all e
nsu
re t
hat
all
the
con
ten
t in
clu
din
g fr
ee t
ext
, d
ocu
men
ts,
form
s et
c. a
dh
eres
to
th
e d
efin
ed
sta
nd
ard
s b
efo
re b
ein
g u
plo
aded
in
th
e si
te.
Such
req
uir
em
ents
sh
all
be
met
u
sin
g a
pro
fess
ion
al c
on
ten
t m
anag
emen
t so
luti
on
.
Pe
rso
nal
izat
ion
of
Serv
ice
s
The
po
rtal
so
luti
on
sh
all
pro
vid
e th
e u
sers
w
ith
cu
sto
miz
ed
and
p
erso
nal
ized
tr
eatm
ent
by
usi
ng
the
ackn
ow
led
gem
ent/
re
ceip
t n
um
ber
s ge
ner
ated
fo
r ea
ch r
egis
trat
ion
.
Enh
anci
ng
fle
xib
ility
by
en
ablin
g ac
cess
th
rou
gh m
ult
iple
de
vice
s
The
Kar
nat
aka
Stat
e P
olic
e
Po
rtal
sh
all
be
des
ign
ed
in
a d
evic
e in
dep
end
ent
man
ner
su
ch t
hat
maj
or
chan
ges
to t
he
po
rtal
so
ftw
are
or
con
figu
rati
on
are
no
t re
qu
ire
d t
o a
cces
s th
e se
rvic
es t
hro
ugh
mu
ltip
le
dev
ices
su
ch a
s ta
ble
ts, s
mar
t p
ho
nes
an
d c
ell p
ho
nes
.
Ap
plic
atio
n P
rote
ctio
n
6th
Ad
den
du
m t
o R
FP
fo
r se
lect
ing
Syst
em I
nte
grat
or
for
CC
TN
S p
roje
ct in
Kar
nat
aka.
Dat
e:1
6/0
9/2
01
1.
20
Acc
ess
to
th
e ‘K
arn
atak
a St
ate
Po
lice
Po
rtal
’ So
luti
on
an
d i
ts s
ervi
ces
sho
uld
be
rest
rict
ed t
o a
uth
ori
zed
use
rs.
The
secu
rity
so
luti
on
sh
ou
ld
dis
allo
w a
ll at
tem
pts
by
use
rs t
o b
ypas
s se
curi
ty c
on
tro
ls.
Re
liab
ility
& In
tegr
ity
of
the
Se
rvic
es/
Tran
sact
ion
s
The
solu
tio
n s
hal
l ad
dre
ss r
elia
bili
ty a
nd
in
tegr
ity
of
the
end
-to
-en
d
tran
sact
ion
s i.e
. en
suri
ng
the
inte
grit
y &
co
mp
lete
nes
s o
f th
e
info
rmat
ion
ret
riev
ed/u
pd
ated
in t
he
dat
abas
es.
Pe
rfo
rman
ce C
ach
ing
Po
rtal
sh
all
pro
vid
e p
erfo
rman
ce
cach
ing
to
imp
rove
th
e o
vera
ll p
erfo
rman
ce i
n t
erm
s o
f th
e sp
eed
at
wh
ich
co
nte
nt
is d
eliv
ered
to
u
sers
, b
y ca
chin
g fr
equ
entl
y ac
cess
ed in
form
atio
n b
oth
at
the
use
r an
d
serv
er e
nd
s.
No
Man
dat
ory
Clie
nt
Soft
war
e
The
Web
P
ort
al
secu
rity
so
luti
on
m
ust
n
ot
man
dat
e
the
use
o
f ad
dit
ion
al c
lien
t so
ftw
are
fo
r w
eb a
cces
s, o
ther
th
an a
sta
nd
ard
web
b
row
ser.
Th
e P
ort
al s
ho
uld
ru
n o
n t
he
late
st r
elea
sed
ver
sio
ns
of
all t
he
st
and
ard
bro
wse
rs (
incl
ud
ing
Fire
fox,
IE,
Ch
rom
e, a
nd
Op
era)
. In
cas
e
any
spec
ific
ap
plic
atio
n r
equ
ires
th
e u
se o
f su
ch a
co
mp
on
en
t, it
sh
ou
ld
be
mad
e av
aila
ble
on
th
e p
ort
al f
or
a fr
ee d
ow
nlo
ad b
y th
e en
d-u
sers
(e
.g. A
do
be
Acr
ob
at).
Sear
ch F
un
ctio
nal
ity
‘Kar
nat
aka
Stat
e P
olic
e P
ort
al’
is a
imed
as
a re
po
sito
ry o
f In
form
atio
n &
se
rvic
es r
elat
ed t
o K
arn
atak
a St
ate
Po
lice
and
eve
ntu
ally
will
co
nta
in
volu
mes
o
f in
form
atio
n,
mak
ing
it
dif
ficu
lt
for
use
rs
to
loca
te
the
in
form
atio
n
they
re
qu
ire.
P
ort
al
shal
l p
rovi
de
eff
icie
nt
sear
ch
fun
ctio
nal
ity
thro
ugh
th
e au
tom
atic
cat
ego
riza
tio
n a
nd
in
dex
ing
of
the
6th
Ad
den
du
m t
o R
FP
fo
r se
lect
ing
Syst
em I
nte
grat
or
for
CC
TN
S p
roje
ct in
Kar
nat
aka.
Dat
e:1
6/0
9/2
01
1.
21
con
ten
t, s
ervi
ces,
do
cum
ents
etc
.
Me
tad
ata
Dir
ect
ori
es
The
po
rtal
so
luti
on
sh
all
incl
ud
ing
Met
adat
a d
irec
tori
es
for
per
son
aliz
atio
n
and
se
arch
fu
nct
ion
s to
w
ork
ef
fect
ivel
y th
rou
gh
crea
tio
n o
f in
dex
es
and
“cr
oss
-re
fere
nce
s” o
f th
e d
ata
(dat
a as
sets
) co
nta
ined
in e
ach
of
the
vari
ou
s d
atab
ases
ass
oci
ated
wit
h t
he
po
rtal
.
Secu
re t
ran
smis
sio
n o
f d
ata
The
solu
tio
n
mu
st
use
e
ncr
ypte
d
com
mu
nic
atio
n
bet
we
en
its
com
po
nen
ts
and
th
e
Po
lice
IT
ap
plic
atio
n/
po
rtal
d
atab
ases
. Th
e
solu
tio
n m
ust
pro
vid
e co
mp
atib
ility
wit
h i
nd
ust
ry s
tan
dar
d e
ncr
ypte
d
net
wo
rk t
raff
ic,
wh
ich
may
be
use
d t
o t
ran
smit
cri
tica
l d
ata
(e.g
. H
TTP
o
ver
SSL,
an
d L
DA
P o
ver
SSL
etc
).
Au
dit
ing
and
re
po
rtin
g fa
cilit
ies
The
po
rtal
so
luti
on
mu
st p
rovi
de
aud
itin
g an
d r
epo
rtin
g fa
cilit
ies
to b
e u
tiliz
ed in
sys
tem
per
form
ance
an
d s
ecu
rity
acc
ess
co
ntr
ols
mo
nit
ori
ng.
MIS
Re
po
rtin
g
The
Po
rtal
so
luti
on
sh
all p
rovi
de
MIS
rep
ort
s o
n a
ll p
ort
al t
ran
sact
ion
s.
Site
, pag
e, a
nd
co
nte
nt
con
tro
l
The
secu
rity
so
luti
on
mu
st b
e ab
le t
o s
up
po
rt a
var
iety
of
way
s to
re
stri
ct a
cces
s fo
r sp
eci
fic
use
rs t
o o
nly
cer
tain
res
ou
rces
at
the
site
, p
age
and
co
ntr
ol l
evel
s o
f th
e P
ort
al.
Secu
re s
tora
ge o
f cr
itic
al it
em
s
The
po
rtal
sec
uri
ty s
olu
tio
n m
ust
pro
vid
e fo
r th
e ab
ility
to
sec
ure
ly
sto
re
crit
ical
d
ata
wit
hin
th
e LD
AP
/tra
nsa
ctio
n
dat
abas
e so
th
at
adm
inis
trat
ors
d
o
no
t h
ave
ac
cess
to
it
ems
such
as
tr
ansa
ctio
n
6th
Ad
den
du
m t
o R
FP
fo
r se
lect
ing
Syst
em I
nte
grat
or
for
CC
TN
S p
roje
ct in
Kar
nat
aka.
Dat
e:1
6/0
9/2
01
1.
22
info
rmat
ion
, pas
swo
rds,
use
r p
rofi
les
and
oth
er c
riti
cal i
tem
s.
De
taile
d s
ess
ion
man
age
me
nt
abili
tie
s
The
po
rtal
sec
uri
ty s
olu
tio
n m
ust
pro
vid
e fo
r se
ssio
n s
etti
ngs
su
ch a
s id
le o
r m
ax s
essi
on
tim
e-o
uts
, co
ncu
rren
t se
ssio
ns
and
oth
er s
essi
on
co
ntr
ol s
etti
ngs
.
Pas
swo
rd m
anag
em
en
t fu
nct
ion
s
The
po
rtal
so
luti
on
m
ust
h
ave
the
abili
ty
to
per
form
p
assw
ord
m
anag
emen
t fu
nct
ion
s in
clu
din
g:
co
ntr
olle
d
pas
swo
rd
exp
irat
ion
s,
min
imu
m
pas
swo
rd
len
gth
s,
and
en
forc
em
ent
of
alp
han
um
eric
p
assw
ord
sta
nd
ard
s, p
assw
ord
his
tory
lo
ggin
g, a
nd
use
r lo
cko
ut
fro
m
faile
d lo
gin
att
em
pts
.
We
b A
cce
ss F
ilte
rin
g
The
po
rtal
sec
uri
ty s
olu
tio
n m
ust
exa
min
e al
l tr
affi
c to
all
reso
urc
es
of
the
solu
tio
n a
nd
all
acce
ss a
ttem
pts
to
th
e ‘K
arn
atak
a St
ate
Po
lice
P
ort
al’
or
dir
ectl
y to
an
y re
sou
rce
man
aged
/acc
ess
by
the
po
rtal
, sh
ou
ld
be
inte
rcep
ted
b
y th
e se
curi
ty
solu
tio
n,
and
e
xam
ined
fo
r au
then
tica
tio
n
and
au
tho
riza
tio
n
req
uir
emen
ts
def
ine
d
for
the
reso
urc
e.
At
the
sam
e ti
me,
th
e p
erfo
rman
ce o
verh
ead
of
exam
inin
g al
l w
eb-
traf
fic
and
per
form
ing
the
auth
enti
cati
on
an
d a
uth
ori
zati
on
req
ues
ts
shal
l n
ot
bec
om
e t
he
bo
ttle
nec
k in
th
e s
ervi
ce d
eliv
ery
pro
cess
an
d
sho
uld
no
t im
pac
t o
n t
he
per
form
ance
of
the
po
rtal
so
luti
on
.
Secu
rity
Mo
nit
ori
ng
The
po
rtal
sec
uri
ty s
olu
tio
n m
ust
be
cap
able
of
com
pre
hen
sive
lo
ggin
g o
f th
e tr
ansa
ctio
ns
and
acc
ess
att
emp
ts t
o t
he
reso
urc
es/a
pp
licat
ion
s th
rou
gh t
he
po
rtal
. It
sh
ou
ld b
e ca
pab
le o
f lo
ggin
g tr
ansa
ctio
n h
isto
ry,
un
auth
ori
zed
acc
ess
atte
mp
ts,
and
att
emp
ts t
o lo
gin
th
at f
ail.
It s
ho
uld
6th
Ad
den
du
m t
o R
FP
fo
r se
lect
ing
Syst
em I
nte
grat
or
for
CC
TN
S p
roje
ct in
Kar
nat
aka.
Dat
e:1
6/0
9/2
01
1.
23
also
be
cap
able
of
no
tify
ing
app
rop
riat
e p
arti
es o
f su
spic
iou
s ac
tivi
ty.
Co
nfi
gura
tio
n M
anag
em
en
t
The
po
rtal
sh
all
incl
ud
e m
ech
anis
m
of
con
tro
llin
g ch
ange
s to
co
nfi
gura
tio
n,
if a
maj
or
chan
ge t
o c
on
figu
rati
on
is m
ade
then
a w
ay
of
reco
rdin
g th
is c
han
ge m
ust
be
pro
vid
ed w
ith
th
e p
oss
ibili
ty o
f ro
llin
g b
ack
thro
ugh
pre
vio
us
con
figu
rati
on
s in
th
e ca
se o
f p
rob
lem
s.
Oth
er
Re
qu
ire
men
ts
Bra
nd
ing:
Th
e ‘K
arn
atak
a St
ate
Po
lice
Po
rtal
’ m
ust
sta
nd
ard
ize
the
loo
k &
fee
l o
f th
e so
luti
on
, in
co
ncu
rren
ce t
o t
he
loca
l fa
cto
rs &
G
ove
rnm
ent
req
uir
emen
ts, s
pec
ific
ally
reg
ard
ing
the
use
of
imag
es
and
co
lou
rs;
Oth
er
Go
vern
men
t P
ort
als:
Th
e ‘K
arn
atak
a St
ate
Po
lice
P
ort
al’
sho
uld
pro
vid
e lin
ks t
o o
ther
Go
vern
men
t o
nlin
e re
sou
rces
Op
en S
tan
dar
ds:
Th
e ‘
Kar
nat
aka
Stat
e P
olic
e P
ort
al’
sho
uld
mak
e
use
of
op
en s
tan
dar
ds
such
as
pro
toco
ls,
lan
guag
es
(e.g
. X
ML)
an
d
app
licat
ion
s, w
her
e ap
pro
pri
ate.
Th
is s
ho
uld
hel
p p
rote
ct t
he
site
an
d t
ech
no
logy
aga
inst
red
un
dan
cy;
Usa
bili
ty r
evie
ws:
Th
e d
esig
n s
ho
uld
als
o t
ake
in
to c
on
sid
erat
ion
th
e re
sult
s fr
om
m
ore
d
eta
iled
d
iscu
ssio
ns
hel
d
wit
h
use
rs
rega
rdin
g th
eir
exp
ecta
tio
ns
in
usi
ng
the
po
rtal
. Th
is
shal
l b
e p
erfo
rmed
th
rou
gh
feed
bac
k m
ech
anis
ms
targ
eted
at
u
sers
re
gist
ered
w
ith
th
e p
ort
al,
e-m
ails
re
ceiv
ed
fro
m
citi
zen
s/b
usi
ne
sses
; su
rvey
co
nd
uct
ed b
y th
e SI
tar
gete
d a
t th
e sp
ecif
ic s
take
ho
lder
co
mm
un
itie
s.
Co
nte
nt
stru
ctu
re
and
n
avig
atio
n:
Co
nte
nt
sho
uld
b
e d
esig
ned
ar
ou
nd
Use
r G
oal
s an
d m
ake
use
of
the
con
cep
t o
f se
cto
r/su
b-
com
mu
nit
ies
(In
div
idu
als/
Bu
sin
ess
es/
Emp
loye
rs/
Sen
ior
Cit
izen
Se
rvic
es,
Stu
den
ts e
tc)
Re
qu
ire
me
nts
fo
r SM
S b
ase
d s
erv
ice
s Th
e SM
S /
Mo
bile
ser
vice
s sh
all
pro
vid
e m
ost
of
the
serv
ice
s o
f th
e
6th
Ad
den
du
m t
o R
FP
fo
r se
lect
ing
Syst
em I
nte
grat
or
for
CC
TN
S p
roje
ct in
Kar
nat
aka.
Dat
e:1
6/0
9/2
01
1.
24
Po
rtal
ove
r SM
S an
d t
hro
ugh
a m
ob
ile b
row
ser.
Th
e sc
op
e o
f w
ork
fo
r th
e b
idd
er in
clu
des
th
e fo
llow
ing:
1.
The
bid
der
sh
all
des
ign
, co
de,
b
uild
, p
rocu
re
the
req
uir
ed
har
dw
are/
so
ftw
are,
in
stal
l, o
per
ate,
m
anag
e co
nte
nt
and
p
rovi
de
the
SMS
bas
ed s
ervi
ces
on
a c
on
tin
uo
us
bas
is.
2.
The
bid
der
sh
all
pla
n
and
p
rovi
de
info
rmat
ion
al
and
tr
ansa
ctio
nal
ser
vice
s th
rou
gh S
MS
and
Mo
bile
dev
ice
s.
3.
Allo
w u
ser
(cit
izen
s) t
o a
cces
s lis
t o
f C
itiz
ens’
Ser
vice
s vi
a SM
S.
4.
Allo
w u
sers
(ci
tize
ns/
pet
itio
ner
s) t
o s
earc
h f
or
thei
r re
qu
est
on
th
e b
asis
of
Serv
ice
Req
ue
st/
Ack
no
wle
dge
/ C
om
pla
int
nu
mb
er.
5.
Dis
pla
y p
etit
ion
/ser
vice
req
ues
t d
etai
ls a
nd
sta
tus
on
th
e sc
reen
b
ased
on
th
e u
ser
sear
ch.
6.
Allo
w t
he
citi
zen
to
get
th
e p
ho
ne
nu
mb
er,
add
ress
an
d o
ther
re
leva
nt
det
ails
of
Po
lice
Stat
ion
s, P
CR
etc
. 7
. A
llow
th
e ci
tize
n t
o i
np
ut
his
lo
cati
on
an
d g
et t
he
loca
tio
n o
f n
eare
st P
olic
e St
atio
n.
8.
Allo
w t
he
citi
zen
to
in
pu
t h
is l
oca
tio
n a
nd
get
th
e n
um
ber
of
assi
gned
Lo
cal P
olic
e p
erso
nn
el.
9.
Allo
w t
he
Po
lice
per
son
nel
to
get
bas
ic F
IR d
etai
ls (
for
a FI
R
alre
ady
file
d)
thro
ugh
SM
S.
10
. A
llow
Kar
nat
aka
Stat
e P
olic
e p
erso
nn
el t
o g
et v
ehic
le d
etai
ls
thro
ugh
SM
S (t
he
dat
a w
ou
ld b
e ge
ner
ated
th
rou
gh R
TO).
1
1.
Allo
w
Kar
nat
aka
Stat
e P
olic
e p
erso
nn
el
to
get
bas
ic
case
in
form
atio
n t
hro
ugh
SM
S.
12
. A
llow
C
itiz
ens
to s
ub
scri
be
to v
ario
us
bro
adca
st s
ervi
ce (
e.g.
tr
affi
c in
form
atio
n)
thro
ugh
SM
S.
13
. A
llow
cit
izen
s to
rec
eive
ale
rts
thro
ugh
SM
S o
n t
hei
r ca
se i
f se
rvic
e ti
me
hav
e b
reac
hed
th
rou
gh r
egis
tere
d m
ob
ile n
um
ber
d
uri
ng
case
fili
ng.
1
4.
Allo
w c
itiz
ens
to r
ecei
ve a
lert
s o
n s
tatu
s o
f th
eir
case
s o
r o
n
qu
ery.
1
5.
Allo
w in
terf
ace
s an
d r
esp
on
se in
Kan
nad
a an
d E
ngl
ish
.
6th
Ad
den
du
m t
o R
FP
fo
r se
lect
ing
Syst
em I
nte
grat
or
for
CC
TN
S p
roje
ct in
Kar
nat
aka.
Dat
e:1
6/0
9/2
01
1.
25
16
. A
llow
cit
izen
s to
reg
iste
r th
eir
mo
bile
nu
mb
ers
to r
ecei
ve S
MS
aler
ts.
4 A
dd
end
um
-I
,
Sl. N
o. 1
3
M
od
ific
ati
on
to
L-3
Sw
itch
Sp
ecif
ica
tio
n
Mo
dif
ica
tio
n
Mo
du
lar
arch
itec
ture
o
r eq
uiv
alen
t te
chn
olo
gy
min
imu
m o
f f
ive
slo
ts f
or
inte
rfac
e m
od
ule
s
Du
al
swit
ch
fab
ric
cap
able
w
ith
tw
o
ded
icat
ed
fab
ric
slo
ts a
par
t fr
om
th
e in
terf
ace
mo
du
le s
lots
Shal
l pro
vid
e d
istr
ibu
ted
sw
itch
ing
tech
no
logy
(an
y ad
dit
ion
al h
ard
war
e re
qu
ired
fo
r th
e sa
me
shal
l be
pro
po
sed
)
Shal
l su
pp
ort
d
istr
ibu
ted
La
yer-
2
and
La
yer-
3 fo
rwar
din
g
The
swit
ch s
hal
l be
19”
Rac
k M
ou
nta
ble
(p
rop
ose
d)
Shal
l hav
e m
inim
um
of
20
0 G
bp
s Sw
itch
ing
cap
acit
y/m
od
ule
Shal
l hav
e m
inim
um
65
Mp
ps
swit
chin
g th
rou
ghp
ut/
mo
du
le
It s
ho
uld
be
mo
du
lar
chas
sis
bas
ed o
nly
.
Shal
l pro
vid
e d
istr
ibu
ted
sw
itch
ing
tech
no
logy
(an
y ad
dit
ion
al h
ard
war
e re
qu
ired
fo
r th
e sa
me
shal
l be
pro
po
sed
)
Ch
assi
s sh
ou
ld h
ave
red
un
dan
t sw
itch
ing
fab
rics
Ch
assi
s sh
ou
ld h
ave
red
un
dan
t p
ow
er s
up
ply
.
Swit
chin
g fa
bri
c sh
ou
ld b
e 7
00 M
pp
s o
r h
igh
er
Sho
uld
hav
e t
ota
l agg
rega
te s
wit
chin
g ca
pac
ity
of
1.5
Tbp
s o
r h
igh
er
Sin
gle
card
sh
ou
ld s
up
po
rt n
on
- b
lock
ing
per
form
ance
.
It s
ho
uld
hav
e 4
inte
rfac
e m
od
ule
eac
h h
avin
g 4
8 G
BIC
Po
rts.
It s
ho
uld
su
pp
ort
10
Gb
ps
po
rts.
Each
inte
rfac
e m
od
ule
sh
all h
ave
at le
ast
4 c
om
bo
po
rts
(Co
pp
er /
Fib
re).
It s
ho
uld
su
pp
ort
min
imu
m 1
0 in
terf
ace
slo
ts.
The
swit
ch s
ho
uld
su
pp
ort
No
n-B
lock
ing
and
Wir
e-S
pee
d
Swit
chin
g an
d R
ou
tin
g o
n a
ll In
terf
ace
Mo
du
les.
Lin
e
card
s o
r in
terf
ace
mo
du
les
sho
uld
n
ot
be
Ove
r-
Sub
scri
bed
.
6th
Ad
den
du
m t
o R
FP
fo
r se
lect
ing
Syst
em I
nte
grat
or
for
CC
TN
S p
roje
ct in
Kar
nat
aka.
Dat
e:1
6/0
9/2
01
1.
26
All
the
mo
du
les
sho
uld
hav
e lo
cal s
wit
chin
g an
d r
ou
tin
g
reso
urc
es t
o s
wit
ch a
nd
ro
ute
pac
kets
wit
ho
ut
hav
ing
to
rely
on
a c
entr
al s
wit
chin
g an
d r
ou
tin
g En
gin
e,
dis
trib
ute
d a
rch
itec
ture
.
The
swit
ch O
EM s
hal
l be
app
eari
ng
in t
he
late
st g
artn
ers
mag
ic q
uad
ran
t fo
r gl
ob
al e
nte
rpri
se L
td.
5 4
th
Ad
den
du
m
An
nex
ure
-A
M
od
ifie
d M
ult
ifu
nct
ion
pri
nte
r sp
ecif
icat
ion
M
od
ific
ati
on
S.
N
o
Ite
m
Spe
cifi
cati
on
De
tails
1.
Mem
ory
M
inim
um
of
12
8 M
B R
AM
2.
Spee
d
Min
imu
m o
f 1
5 P
PM
3.
Res
olu
tio
n
Min
imu
m o
f 1
20
0 d
pi
4.
Inte
rfac
e
USB
, Eth
ern
et
5.
Net
wo
rk
Sho
uld
hav
e R
J -4
5 p
ort
6.
Scan
sp
eed
M
inim
um
of
25
PP
M
7.
Pap
er c
apac
ity
(tra
ys)
Min
imu
m o
f 1
tra
y
9.
Tota
l Pap
er C
apac
ity
Min
imu
m o
f 2
00
S.
No
It
em
Sp
ecif
icat
ion
De
tails
1.
Mem
ory
M
inim
um
of
64
MB
RA
M
2.
Spee
d
Min
imu
m o
f 1
5 P
PM
3.
Res
olu
tio
n
Min
imu
m o
f 1
20
0 d
pi
4.
Inte
rfac
e
USB
, Eth
ern
et
5.
Net
wo
rk
Sho
uld
hav
e R
J -4
5 p
ort
6.
Scan
sp
eed
M
inim
um
of
15
PP
M
7.
Pap
er c
apac
ity
(tra
ys)
Min
imu
m o
f 1
tra
y
9.
Tota
l Pap
er C
apac
ity
Min
imu
m o
f 2
00
6.
Vo
l-I
Pg
. N
o:
95
Sec.
No
: 6.5
Ad
dit
ion
to
Sco
pe
of
Wo
rk
Ad
dit
ion
O
per
atio
n a
nd
Mai
nte
nan
ce o
f th
e N
ew H
ard
war
e sh
all
beg
in
fro
m t
he
dat
e o
f co
mm
issi
on
ing
of
the
har
dw
are
and
sh
all c
ove
r th
e en
tire
co
ntr
act
per
iod
. Th
e b
idd
ers
are
exp
ecte
d t
o a
cco
un
t fo
r th
e sa
me
in t
hei
r fi
nan
cial
pro
po
sals
.
6th
Ad
den
du
m t
o R
FP
fo
r se
lect
ing
Syst
em I
nte
grat
or
for
CC
TN
S p
roje
ct in
Kar
nat
aka.
Dat
e:1
6/0
9/2
01
1.
27
RFP
Vo
lum
e II
: Co
mm
erci
al &
Bid
din
g t
erm
s
1.
Vo
l- II
Ad
dit
ion
to
th
e d
efin
itio
ns
app
licab
le in
Vo
l II
Ad
dit
ion
B
idd
er/B
idd
ers
shal
l mea
n t
he
Pri
me
Bid
der
an
d a
ll o
r an
y o
f h
is
Co
nso
rtiu
m p
artn
ers
in c
ase
con
sort
ium
s ar
e b
idd
ing
for
the
ten
der
. Or
els
e th
e st
and
ard
mea
nin
g o
f th
e te
rm w
ill s
tan
d.
2 V
ol-
II P
g.N
o:
18
Sec.
No
: 3.4
.2
A
dd
itio
n t
o d
efin
itio
ns
ap
plic
ab
le in
Vo
lum
e-I
I A
dd
itio
n
N
on
-res
po
nsi
ve s
hal
l al
so m
ean
if
a b
id d
oes
no
t to
co
nfo
rm t
o
all
the
mat
eria
l as
pec
ts o
f th
e R
FP w
hic
h m
ay i
ncl
ud
e p
rovi
din
g
fin
anci
al i
nfo
rmat
ion
in
th
e te
chn
ical
bid
, co
nd
itio
nal
bid
, b
ids
sub
mit
ted
in
an
y o
ther
fo
rmat
th
an p
rovi
ded
in
th
e R
FP,
bid
s
sub
mit
ted
wit
ho
ut
a fi
rm b
id p
rice
, b
ids
no
t co
nfo
rmin
g to
th
e
spec
ific
atio
ns
as p
rovi
ded
in t
he
RFP
, am
on
g o
ther
s.
3.
Vo
l-II
, Pg
. No
.23
Sec.
No
3.4
.6
A
dd
itio
n t
o P
re q
ual
ific
atio
n c
rite
ria
and
tec
hn
ical
eva
luat
ion
cr
ite
ria
Ad
dit
ion
Th
e p
roje
cts
cite
d h
ere
sho
uld
no
t h
ave
bee
n c
om
ple
ted
usi
ng
ou
t so
urc
ing
of
the
soft
war
e d
evel
op
men
t w
ork
ei
ther
in
en
tire
ty o
r in
par
ts.
The
ded
icat
ed
an
d p
erm
anen
t st
aff
of
the
bid
der
or
pri
me
bid
der
in
cas
e o
f co
nso
rtiu
m s
ho
uld
hav
e b
een
re
spo
nsi
ble
fo
r th
e d
evel
op
men
t an
d
dep
loym
ent
of
the
soft
war
e co
de.
4.
Vo
l-II
, P
g.N
o:2
3,
Sec.
No
: 3.4
.6
M
od
ific
ati
on
to
Tec
hn
ica
l Eva
lua
tio
n C
rite
ria
Ma
trix
Mo
dif
ica
tio
n
M
od
ific
atio
n
to
Tech
nic
al
Eval
uat
ion
C
rite
ria
has
b
een
p
erfo
rmed
an
d
the
fu
ll &
fi
nal
Te
chn
ical
Ev
alu
atio
n
Cri
teri
a m
atri
x is
att
ach
ed a
s a
sep
arat
e d
ocu
men
t.
5.
Vo
l-II
, P
g.
No
:
Mo
dif
ica
tio
n t
o F
ailu
re t
o a
gre
e w
ith
th
e Te
rms
an
d C
on
dit
ion
s M
od
ific
ati
on
6th
Ad
den
du
m t
o R
FP
fo
r se
lect
ing
Syst
em I
nte
grat
or
for
CC
TN
S p
roje
ct in
Kar
nat
aka.
Dat
e:1
6/0
9/2
01
1.
28
33
, Sec
. No
: 4.6
o
f th
e R
FP
Failu
re o
f th
e su
cces
sfu
l bid
der
to
agr
ee w
ith
th
e Te
rms
&
Co
nd
itio
ns
of
the
RFP
sh
all
con
stit
ute
su
ffic
ien
t gr
ou
nd
s fo
r th
e an
nu
lmen
t o
f th
e aw
ard
, in
wh
ich
eve
nt
KSP
/ K
Co
PS
may
aw
ard
th
e co
ntr
act
to t
he
nex
t b
est
valu
e b
idd
er a
s p
er s
ecti
on
6.1
.4 i
n t
his
RFP
or
call
for
new
pro
po
sals
or
invo
ke t
he
PB
G.
Failu
re
of
the
succ
essf
ul
bid
der
to
ag
ree
wit
h
the
Term
s &
C
on
dit
ion
s o
f th
e R
FP s
hal
l co
nst
itu
te s
uff
icie
nt
gro
un
ds
for
the
ann
ulm
ent
of
the
awar
d, i
n w
hic
h e
ven
t K
SP /
KC
oP
S m
ay a
war
d
the
con
trac
t to
th
e n
ext
bes
t va
lue
bid
der
as
per
sec
tio
n 6
.1.4
in
th
is R
FP o
r ca
ll fo
r n
ew p
rop
osa
ls w
hile
invo
kin
g th
e B
id S
ecu
rity
(E
MD
).
6.
Vo
l- II
Pg
. No
.35
Sec.
No
. 5.2
Mo
dif
ica
tio
n t
o L
iqu
ida
ted
Da
ma
ges
M
od
ific
ati
on
In t
he
even
t o
f th
e B
idd
er's
fai
lure
to
su
bm
it t
he
Bo
nd
s,
Gu
aran
tees
an
d D
ocu
men
ts a
nd
su
pp
ly t
he
solu
tio
n /
eq
uip
men
t as
per
sch
edu
le s
pec
ifie
d i
n t
his
RFP
, K
SP/
KC
oP
S m
ay a
t it
s d
iscr
etio
n w
ith
ho
ld a
ny
pay
men
t u
nti
l th
e co
mp
leti
on
of
the
con
trac
t. K
SP/
KC
oP
S m
ay a
lso
d
edu
ct f
rom
th
e B
idd
er a
s ag
reed
, liq
uid
ate
d d
amag
es
to
the
sum
o
f 0
.5%
o
f th
e co
ntr
act
pri
ce
of
the
del
ayed
/un
del
iver
ed s
ervi
ces
(as
det
aile
d i
n V
olu
me
I o
f th
is R
FP)
for
ever
y w
eek
of
del
ay o
r p
art
of
a w
eek,
su
bje
ct
to
the
max
imu
m
valu
e o
f th
e Li
qu
idat
ed
D
amag
es
bei
ng
no
t m
ore
th
an
10
%
of
the
valu
e o
f d
elay
ed
serv
ices
.
This
ri
ght
to
clai
m
any
liqu
idat
ed
dam
ages
sh
all
be
wit
ho
ut
pre
jud
ice
to o
ther
rig
hts
an
d
rem
edie
s av
aila
ble
to
KSP
/ K
Co
PS
un
der
th
e co
ntr
act
and
law
.
In
the
even
t o
f th
e B
idd
er's
fa
ilure
to
su
bm
it
the
Bo
nd
s,
Gu
aran
tees
an
d D
ocu
men
ts a
nd
su
pp
ly t
he
solu
tio
n /
eq
uip
men
t as
per
sch
edu
le s
pec
ifie
d i
n t
his
RFP
, K
SP/
KC
oP
S m
ay a
t it
s d
iscr
etio
n w
ith
ho
ld a
ny
pay
men
t u
nti
l th
e co
mp
leti
on
of
the
con
trac
t. K
SP/
KC
oP
S m
ay a
lso
ded
uct
fro
m t
he
Bid
der
as
agre
ed,
liqu
idat
ed
dam
ages
as
per
th
e ap
plic
able
SLA
s m
enti
on
ed i
n
sect
ion
4.1
.4 o
f V
olu
me
III
of
this
RFP
, su
bje
ct t
o t
he
max
imu
m
valu
e o
f th
e Li
qu
idat
ed D
amag
es b
ein
g n
ot
mo
re t
han
10
% o
f th
e co
ntr
act
valu
e.
Th
is r
igh
t to
cla
im a
ny
liqu
idat
ed d
amag
es s
hal
l b
e w
ith
ou
t p
reju
dic
e to
oth
er r
igh
ts a
nd
rem
edie
s av
aila
ble
to
K
SP/
KC
oP
S u
nd
er t
he
con
trac
t an
d la
w.
7.
Vo
l-
II,
Pg
. N
o.
22.
Se
c.
No
. 3
.4.3
A
dd
itio
n t
o C
on
so
rtiu
m C
rite
ria:
In
th
e ev
ent
of
con
sort
ium
p
artn
ers
pro
po
sin
g to
p
erfo
rm
dif
fere
nt
task
w
hic
h
are
oth
erw
ise
par
t an
d
par
cel
of
this
6th
Ad
den
du
m t
o R
FP
fo
r se
lect
ing
Syst
em I
nte
grat
or
for
CC
TN
S p
roje
ct in
Kar
nat
aka.
Dat
e:1
6/0
9/2
01
1.
29
con
trac
t, t
he
tech
nic
al,
fin
anci
al a
nd
org
aniz
atio
nal
cap
abili
ties
o
f su
ch p
artn
er s
hal
l b
e su
pp
ort
ed b
y d
ocu
men
tary
evi
den
ce
sim
ilar
to
spec
ific
atio
ns
laid
d
ow
n
for
the
p
rim
e b
idd
er
in
resp
ect
of
the
com
po
nen
t ta
sks
the
par
tner
pro
po
se t
o p
erfo
rm.
Bu
t If
all
the
par
tner
s p
erfo
rm a
ll ta
sk o
f th
is c
on
trac
t ea
ch o
ne
of
them
has
to
fu
lfil
the
tech
nic
al c
rite
ria
as m
enti
on
ed i
n t
he
RFP
8.
4th
Ad
den
du
m
An
nex
ure
-F
A
dd
itio
n t
o A
nn
exu
re -
F P
rici
ng
sum
mar
y.
Ad
dit
ion
A
dd
itio
nal
lin
e it
ems
for
mai
nte
nan
ce o
f ex
isti
ng
har
dw
are
(F
orm
5: M
ain
ten
ance
of
Exis
tin
g H
ard
war
e)
Ad
dit
ion
al b
reak
up
to
th
e lin
e it
ems
of
Form
2A
fo
r p
erfo
rmin
g si
te p
rep
arat
ion
an
d d
eplo
yin
g IT
in
fras
tru
ctu
re o
n t
he
bas
is o
f cl
ien
t lo
cati
on
s.
(Fo
rm 2
A1
to
A18
: A
pp
licat
ion
an
d P
ort
al E
nh
ance
men
t C
ost
) A
dd
itio
nal
lin
e it
ems
for
per
form
ing
add
itio
nal
so
ftw
are
dev
elo
pm
ent
serv
ices
. (F
orm
2C
: Ap
plic
atio
n a
nd
Po
rtal
En
han
cem
ent
Co
st)
RFP
Vo
lum
e II
I: M
ast
er S
ervi
ce A
gre
emen
t.
1.
Vo
l –II
I
Ad
dit
ion
to
co
nso
rtiu
m r
equ
irem
en
ts
Ad
dit
ion
In
ca
se
of
a co
nso
rtiu
m w
inn
ing
the
bid
, th
e d
etai
ls
of
the
con
sort
ium
par
tner
s in
volv
ed a
nd
co
nso
rtiu
m a
gree
men
t (b
ack
to
bac
k ag
reem
ent)
d
etai
ls
will
b
e in
clu
ded
as
p
art
of
the
con
trac
t.
6th
Ad
den
du
m t
o R
FP
fo
r se
lect
ing
Syst
em I
nte
grat
or
for
CC
TN
S p
roje
ct in
Kar
nat
aka.
Dat
e:1
6/0
9/2
01
1.
30
2.
Vo
l –II
I
Ad
dit
ion
to
def
init
ion
s ap
plic
able
in V
olu
me
III
Ad
dit
ion
“M
ate
rial
B
reac
h”
mea
ns
failu
re
to
per
form
b
y th
e SI
th
at
per
mit
s th
e d
epar
tmen
t to
co
mp
el p
erfo
rman
ce a
nd
als
o c
olle
ct
dam
ages
bec
ause
of
the
bre
ach
.
3.
Vo
l- II
I, P
g.N
o.
62
, Se
c.N
o.3
.6
M
od
ific
atio
n t
o P
aym
en
t Sc
hed
ule
M
od
ific
ati
on
All
the
har
dw
are
pro
po
sed
un
der
th
is p
roje
ct s
ho
uld
be
alo
ng
wit
h
a C
om
pre
hen
sive
A
MC
fo
r 5
ye
ars
po
st
succ
ess
ful
Go
-Liv
e o
f th
e p
roje
ct i
.e.
fro
m s
ucc
essf
ul
go-
live
of
Ph
ase
-II.
All
the
har
dw
are
pro
po
sed
un
der
th
is p
roje
ct s
ho
uld
be
alo
ng
wit
h a
Co
mp
reh
ensi
ve A
MC
fo
r 2
yea
rs p
ost
Su
cce
ssfu
l G
o-L
ive
of
the
pro
ject
. In
ca
se,
the
con
trac
t te
rm
is
exte
nd
ed
the
com
pre
hen
sive
AM
C t
erm
sh
all g
et e
xten
ded
acc
ord
ingl
y.
4.
Vo
l- II
I, P
g.N
o-
71
Sec
. 4
.1.4
(b
)(II
I, IV
)
Mo
dif
icat
ion
s to
Vio
lati
on
s an
d A
sso
ciat
ed
Pen
alti
es
Mo
dif
ica
tio
n
iii. P
enal
ties
ap
plic
able
fo
r ea
ch o
f th
e h
igh
se
veri
ty
vio
lati
on
s ar
e 0
.1%
of
resp
ecti
ve p
aym
ent-
per
iod
p
aym
ent
to t
he
SI.
iv. P
enal
ties
ap
plic
able
fo
r ea
ch o
f th
e m
ediu
m s
ever
ity
vio
lati
on
s ar
e 0
.05
% o
f re
spec
tive
pay
men
t- p
erio
d
p
aym
ent
to t
he
SI.
iii. P
enal
ties
ap
plic
able
fo
r ea
ch o
f th
e h
igh
se
veri
ty v
iola
tio
ns
are
0.1
% o
f th
e C
AP
EX d
ue
as p
er s
ect
ion
3.6
sch
edu
le
V
I: P
aym
ent
Sch
edu
le o
f R
FP V
olu
me
III.
iv. P
enal
ties
ap
plic
able
fo
r ea
ch o
f th
e lo
w s
ever
ity
vio
lati
on
s ar
e
0
.05
% o
f t
he
CA
PEX
du
e as
per
sec
tio
n 3
.6 s
ched
ule
VI:
Pay
men
t Sc
hed
ule
of
RFP
Vo
lum
e III
.
5.
Vo
l- II
I, P
g.N
o-
71
Sec
. 4
.1.4
(b
)
Ad
dit
ion
to
Vio
lati
on
s an
d A
sso
ciat
ed P
enal
tie
s A
dd
itio
n
Th
e to
tal p
enal
ties
liab
le t
o b
e co
llect
ed u
nd
er t
his
se
ctio
n w
ou
ld
be
limit
ed t
o 1
0%
of
the
con
trac
t va
lue
no
t in
clu
din
g liq
uid
ated
d
amag
es.
3.4.6 Technical Evaluation Criteria
No Evaluation Criterion Max score Cut off score1
1 Previous Project Experience 35 25
A Previous Software Services (design/development of solution)
project experience in the chosen technology stack
Please provide three (3) citations. Each citation will be evaluated
based on the following parameters:
i. Value of the project (30%) (Bench Mark = INR 3 Cr)
ii. Similarity in the proposed technology stack (50%)
iii. Project Status (20%)
5
B Previous project experience related to Site Preparation and
Installation and Commissioning of Client Side Infrastructure for
multi-site, geographically spread project locations
Please provide two (2) citations. Each citation will be evaluated
based on the following parameters:
i. Value of the project (20%) (Bench mark = INR 10Cr)
ii. Similarity in the scope of the project to the current project requirements (25%)
iii. Number of sites / nodes (25%) (Indicative number of sites / nodes = 500)
iv. Geographical Location (Country) of the project (15%)
v. Project Status (15%)
5
C Previous project experience related to Networking for multi-site,
geographically spread project locations
Please provide two (2) citations. Each citation will be evaluated
based on the following parameters:
i. Similarity in the Scope of the project to the current project requirements (20%)
ii. Number of sites / nodes (40%) (Bench Mark = 500 sites/nodes)
iii. Geographical Location (Country) of the project (20%)
iv. Project Status (20%)
5
1 The bidder should meet all the criteria including cut-off for each category failing which the bidder
shall be disqualified.
D Previous project experience related to Setting up of Infrastructure
(Server, Storage,…) for a Data Center and Disaster Recovery Center
Please provide three (3) citations. Each citation will be evaluated
based on the following parameters:
i. Value of the projects (30%) (Bench mark = INR 5Cr)
ii. Similarity in the scope of the project to the current project requirements (30%)
iii. Geographical Location (Country) of the project (20%)
iv. Project Status (20%)
5
E Previous project experience in Data Migration / Data Digitization
Please provide three (3) citations. Each citation will be evaluated
based on the following parameters:
i. Value of the projects (20%) (Bench Mark = INR 5Cr)
ii. Similarity in the scope of the project to the current project requirements (30%)
iii. Multi-location project (15%) (Bench Mark = 10 locations)
iv. Geographical Location (Country) of the project (20%)
v. Project Status (15%)
5
F Previous project experience in implementing Capacity Building /
Change Management
Please provide three (3) citations. Each citation will be evaluated
based on the following parameters:
i. Value of the projects (15%) (Bench Mark = INR 5Cr)
ii. Number of people trained on IT skills and/or IT application (20%)
(Bench Mark = 5000 people)
iii. Similarity in the scope of the project to the current project requirements (15%)
iv. Multi-location project (20%) (Bench Mark = 10 locations)
v. Geographical Location (Country) of the project (20%)
vi. Project Status (10%)
5
G Previous project experience in Operations and Maintenance of the
project
Please provide two (2) citations each for any of the two project
services given below.
i. O&M for Application Maintenance and Functional Support (30%)
ii. O&M for DC-DR Infrastructure Support (30%)
iii. O&M for Helpdesk Infrastructure Support (25%)
iv. O&M for Handholding Support (15%)
Each citation will be evaluated based on the following parameters:
i. Project Duration (20%) (Bench Mark = 5 years)
ii. Similarity of the set of services of the project (20%)
iii. Geographical Location (Country) of the project (20%)
iv. Government / Public Sector Projects (20%)
v. Project Status (20%)
5
2 Detailed Methodology 15 10
A Methodology for Data Migration/Data Digitization
The methodology will be evaluated based on the following
parameters:
i. Clarity in the proposed methodology (50%)
ii. Proposed methodology contains aspects over and beyond what is in the RFP (50%)
5
B Methodology for Change Management and Capacity Building
The methodology will be evaluated based on the following
parameters:
i. Clarity in the proposed methodology (50%)
ii. Proposed methodology contains aspects over and beyond what is in the RFP (50%)
5
C Methodology for Exit Management
The methodology will be evaluated based on the following
parameters:
i. Clarity in the proposed methodology (50%)
ii. Proposed methodology contains aspects over and beyond what is in the RFP (50%)
5
3 Proposed Team and Governance Structure 35 25
A Proposed Governance Structure and Escalation Mechanism
This criterion will be evaluated based on the following parameters:
i. Overall Governance Structure (20%)
ii. Program Management Team Structure and Roles (20%)
iii. Profiles of Key members of Program Management Team
5
(40%)
Escalation Mechanism (20%)
B Proposed team and profiles for CAS (State)-implementation and
rollout, Configuration, Customization and Application development
This criterion will be evaluated based on the following parameters:
i. Overall Team (20%)
ii. Fitment of Qualifications and Previous Experience of the Project Manager for Software Development Team (20%)
iii. Fitment of Qualifications and Previous Experience of the Lead Business Analyst (20%)
iv. Fitment of Qualifications and Previous Experience of the Lead Solution Architect (20%)
Fitment of Qualifications and Previous Experience of the Lead
Database Expert (20%)
8
C Proposed team and profiles for Capacity Building/Change
management
This criterion will be evaluated based on the following parameters:
i. Overall Team (20%)
ii. Experience of the key members of the team in executing capacity building / change management projects of similar nature (20%)
iii. Experience of the key members of the team in executing capacity building / change management projects of similar nature in the State (20%)
iv. Fitment of Qualifications and Previous Experience of the Project Manager for CB-CM Team (40%)
5
D Proposed team and profiles for Data Migration / Data Digitization
This criterion will be evaluated based on the following parameters:
i. Overall Team (20%)
ii. Experience of the key members of the team in executing Data Migration projects of similar nature (40%)
iii. Fitment of Qualifications and Previous Experience of the Project Manager for Data Migration Team (40%)
2
E Proposed team and profiles for Infrastructure setup at DC and DR
This criterion will be evaluated based on the following parameters:
i. Overall Team (30%)
ii. Experience of the key members of the team in executing projects of similar nature (40%)
iii. Fitment of Qualifications and Previous Experience of the Project Manager for Infrastructure Team (30%)
3
F Proposed team and profiles for Coordination and Management of
Networking and related components
This criterion will be evaluated based on the following parameters:
i. Overall Team (50%)
2
ii. Fitment of the Experience of the key members of the team in executing projects of similar nature (50%)
H Proposed team and profiles for Domain Experts
This criterion will be evaluated based on the following parameters:
i. Overall Team with mix of experience (20%)
ii. Experience of the domain experts with the State Police (40%)
iii. Fitment of Previous Experience and Role of the domain experts in Police Department (40%)
3
I Proposed team for Operations and Maintenance
This criterion will be evaluated based on the following parameters:
i. Overall Team (50%)
ii. Fitment of the Experience of the key members of the team in executing projects of similar nature (50%)
3
4 Project Plan 15 10
A Comprehensiveness of the project plan 3
B Activities, sequencing, dependencies among activities 3
C Resource planning, allocation and loading 3
E Proposed Status Reporting mechanism 3
F Risk Management & Mitigation plan 3
Total 100 70