Kari's Law - Baby Steps in the Right Direction

KARI’S LAW Baby steps in the right direction

Mark J. Fletcher, ENP (Fletch) Chief Architect – Worldwide Public Safety Solutions [email protected] +1 908 848-2602 @Fletch911

© 2014 Avaya Inc. All rights reserved. 2

What’s the Number

for 9-1-1?


The answer to that is not always 9-1-1


December 1, 2013 – Kari Hunt died because of a single digit

!  Kari met her estranged husband in a Marshall, Texas hotel for visitation with their 3 children

!  Allegedly, her ex-husband brutally attacked and stabbed her multiple times

!  Her 9 year old daughter tried to call 911

!  In fact, she tried to call 4 times, but the calls failed

!  While she was able to rush her 2 siblings to safety

!  Kari Hunt died from her injuries before help could arrive

!  Why did the calls fail?

!  You needed to dial 9-911 from the hotel room

!  But that’s not what we teach our children

© 2014 Avaya Inc. All rights reserved. 5 5

Commissioner Pai – Action from Day 1

“That is why, in my very first speech as an FCC Commissioner, I said that ‘when consumers dial 911, they need to reach emergency personnel.’ It shouldn’t matter whether you are using the traditional public switched telephone network, a VoIP application, or a wireless phone. Nor should it matter if you are using a phone in a hotel . . . or another large building.”

“The bottom line is this: When consumers dial 911, they expect and deserve to reach first responders who can assist them during their time of need.”


Commissioner Pai – Continued Commitment

Words can't fully express or diminish the pain of a parent who's lost a child. But actions can preserve one's memory.

It's in that spirit I remember Kari Hunt, killed 1 yr ago today, and commit to help solve the MLTS problem.


FCC MLTS Inquiry Results

For large franchised properties, in less than half (44.5%) will a guest directly dialing 9-1-1 reach 911

911 NO 911


FCC MLTS Inquiry Results

For independently owned properties, in less than a third (32%) will a guest dialing 9-1-1 will reach 911

911 No 911


“This is not acceptable” “The technology to prevent these failures already exists, and now is the time to use it.”

Commissioner Ajit Pai 911 Goes to Washington Monday March 24, 2014


Hank Hunt – Great Strides - but more work to be done

"The tremendous support our family has received has been very heartwarming and comforting.

We have seen great strides making the problems with our 911 system known but have a greater way to go. As this Holiday season approaches we will continue the traditions of our family and ensure that Kari's children are loved an cared for in the way she would have us do.

Although we still grieve at Kari's loss, we also will not stop trying to correct the very problem that may have prevented her survival.”


SO WHAT REALLY IS THE PROBLEM?

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The Evolution of Emergency Communications…..

Location Based E911

Selective Routing

911 Access

Police Box Direct Dial

Next Generation 911

Services

Circa 1880 1968 Circa 1985 Circa 1990 2010

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Modern Internet Age of

Communications 1860 1880 1900 1920 1940 1960 1980 2000 2020 2040

Nearly 5 Decades of Public Safety Communications Unimpeded by Innovation

INFLECTION POINT

134 Years of Communications Technology Innovation

50 Years of Public Safety Technology Stagnation


Today’s Problem

!  9-1-1 is based on 1970’s technology: –  Telephone Number (TN) presentation to

the network for routing instructions

Tomorrow’s Solution

!  Modern IP based technology: –  Real-time data from the

originating network or endpoint


KARI’S LAW – Basic Requirements

!  Direct access to Emergency Services Eliminating the ‘Trunk Access Code’ (TAC)

!  On Site Notification Alerting an emergency call has occurred

!  Ban on the interception of emergency calls internally to untrained staff PD


INFORMATION QUALITY vs. INFORMATION QUANTITY Public Safety information needs to be RELEVANT


PLENTY OF INFORMATION HERE

http://sanfrancisco.cbslocal.com/2012/08/08/dispatcher-seems-confused-by-9-1-1-call-reporting-chevron-richmond-fire

Chevron: Hello. We have a fire in Process Unit 4 Crude.

Richmond 911: I don't know what that means but okay.

Chevron: We got a process unit [garbled] gate 31. It will be a first level response for you guys.

Richmond 911:

Okay what does that mean? How many do you need?


Enterprise Location granularity INTERNALLY

!  MLTS environments, both LARGE and SMALL can utilize built in information to aid in local response: –  Designated 1st Response Teams –  Building Security and/or EMS –  Any other authorized group or individual

!  Data that can be provided includes –  Floor Plans and Maps –  HazMat Information –  Access to IP Video Feeds

EMERGENCY


Enhanced On Site Notification with ADDITIONAL DATA Correlation of Information DevConnect Partner Applications

•  Screen Pop Alerts to anywhere

•  Detailed Floor Plans / Video

•  Integrations with Smart Building Data

•  Temperature

•  Smoke

•  Mobile applications for On Site responders


Campus Environments are Confusing

If multiple locations exists, the PSAP needs to be able to dispatch to the proper location address. E911 Trunking/Routing may be a concern over great distances. Same Municipality? Same PSAP? Possibly this can be addressed by Caller ID manipulation.


Time for NEW tricks AND A NEW DOG. . .

Take a nap ALI. . . I got this covered . . .


Remote and Home-based Devices

!  Businesses should be aware of potential risk

!  When educated most will ‘do the right thing’

!  The industry does a good job making IT administrators aware of potential pitfalls

!  State guidance is still needed, as most ask:

WHAT IS THE LAW?


!  29-11-106. Disclosure of 9-1-1 dialing and calling capabilities.

!  (1) When the method of dialing a local call from an MLTS telephone requires the dialing of an additional digit to access the public switched network, MLTS operators shall provide written information to their end-users describing the proper method of dialing 9-1-1 from an MLTS telephone in an emergency.

!  MLTS operators that do not give the ANI, the ALI, or both shall disclose such fact in writing to their end-users and instruct them to provide their telephone number and exact location when calling 9-1-1.

Colorado HAS MLTS legislation but it is NOT enforced


!  There is NO indication on the phone itself

!  There is a note on PAGE 5 of the room guide that says:

In Case of Emergency

!  Touch 9 + 911 or dial “0”

!  In a panic situation, both adults and children will revert to what they have been taught.

!  In today’s society, we are taught to dial 911

Is there compliance? – Not on my last trip to Pueblo


!  There is indication on only one phone

!  There is a card in the room that says:

In Case of Emergency

!  Dial 0 or 9 + 911

!  While Marriott claims to have made this their ‘corporate brand standard’ there has been minimal evidence this is being adhered too

!  There needs to be explicit regulatory direction and enforcement

Is there compliance? Not on THIS trip to Westminster.


Phone Numbers Are No Longer Relevant for Public Safety

Communications today is focusing on: •  UC •  Mobility •  Nomadic Behavior

This BREAKS the current E911 model Phone numbers are no longer reliable for location determination

MIGRATION?! FUTURE PROOF?! IT’S NOT EVEN AN OPTION


Enhanced On Site Notification with ADDITIONAL DATA Correlation of Information

•  Screen Pop Alert Clients can be anywhere

•  Detailed Floor Plans / Video

•  Integrations with Smart Building Data

•  Mobile apps, Web based or Reader boards

Larger corporate facilities may need more complex solutions. But that is not where the problem is.


Cable Mgmt

PBX User Data

WLAN User Data

Enviro Info LDAP

Active Directory

Opt In Info

Smart Building

Common VoIP Location Discovery Mechanisms

Subnet (Zone Level reporting)

IP Subnet maps to floor plan

Instantaneous discovery

Switchport (Station Level reporting)

Maps to jack via wiremap

Near real-time discovery

ADLR

Additional Data Location

Repository

Data is packaged ready for pick-up by

Public Safety or Designated 1st Responders


The NG9-1-1 Model to handle Data USE CASE: Automatic Crash Notification

Vehicle involved in an accident and sends telematics data to Automatic Crash Notification provider

ESINet

Data is analyzed and resource recommendations are determined and assigned

Conference established with agency resources

ACN Provider forwards vehicle telematics and subscriber data into the ESInet for processing

Trauma resources are determined based on historical statistics and then readied in advance

Kari's Law - Baby Steps in the Right Direction

Technology

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