Karen GallagherCell Phone: 904.910.4914Email: karen.gallagher@comcast.net

1011 Gadd Road #105Hixson, TN 37343

Overview

A highly versatile professional with over 15 years of experience with operational plan implementation, organizational and process development, project management, life-cycle management and product management expertise. A proven leader with excellent communication skills and the ability to conceptualize develop and implement various solutions to previously unresolved needs and/or problems. An energetic, determined manager and team builder who is results and growth oriented with the ability to envision the big picture and implement details.

Key Skill Summary

Product DevelopmentCertified Agile Product Owner Business/Functional Requirements DevelopmentUse Case DevelopmentTactical And Strategic MarketingSales Territory ManagementLean Six Sigma Green Belt

User Documentation Design And DevelopmentSystem Integration / InstallationPolicy & Procedure Analysis & DevelopmentSystem Test Planning And ExecutionSystems Design, Configuration & ImplementationUsability And User Interface Design Curriculum Development & Delivery

Professional Experience

BlueCross BlueShield of TennesseeBusiness Analyst - Pharmacy Management2015 to Present

- Manage Request for Proposal (RFP) database as well as prepare pharmacy responses for client RFPs. Work with PBM on specialized reporting for RFPs such as disruption reports for prospective clients

- Created and/or updated numerous work documents including Pharmacy Operations Manual, Mail Order Manual for customer support, Pharmacy Product Reference Guide for sales and account representatives

- Created fliers on new drug releases, conversation starters on clinical programs for sales as well as marketing collateral to leave client describing clinical programs.

- Created a clinical programs competitive analysis grid of PBM offerings for sales- Started Pharmacy Newsletter for internal distribution . - Worked with Express Script team on pharmacy operations issues and programs under

contract. Monitored adherence to contract delivery requirements.

PaySpan CorporationBusiness Analyst - New Product Development, Consumer Facing Web Applications 2014-2015Develop requirements and business rules for new product development as well as user interface design for provider, member and payer portals. Working on member enrollment and premium binder monthly payments for the consumer, payment processing and partnering with state and federal healthcare exchanges. Designed website for managing payments and other consumer features. Designed member EOB by creating 835 from online patient payments for provider services.

Karen Gallagher

Availity, LLCProduct Manager/Product Owner/Business Analyst – Clinical Solutions 2007 - 2014Developed process to create an X12 authorization transaction from an admission message in acute care centers. The product manages observation and inpatient admissions as well as performing inquiries for pre-admission authorizations. Created 50-80% efficiency/cost savings to the health plan as well as increasing speed to payment for providers.- Implemented Availity's first product entry for clinical data exchange for interoperability of HL7

health information data with other healthcare entities such as laboratories, hospitals, radiology centers, physician office EMRs and health plans to increase productivity, efficiency and improve revenue cycle management. First project in company using Agile development processes. Clinical product owner and subject matter expert for other clinical teams.

- Product manager for CarePrescribe product release into the Availity portal. Application provides both web and hand held “fully informed” e-prescribing solution deployed in Florida and Texas to help reduce prescription errors. Developed all utilization reporting to monitor prescriber formulary and patient safety compliance

- Product manager of a payer claims based health record which can be displayed on a web portal or B2B. Redesigned user interface, application code update. Added new features to product to increase utilization and adoption.

- Managed numerous other projects like claims reconciliation tool, real time claims adjudication from a member cost estimator, 835 registration and delivery, provider data management and product registration. Used SalesForce to manage change requests.

- Worked on multiple projects with 30 Blues plans, Humana, Cigna and Aetna.

Roche DiagnosticsSenior Consultant, Healthcare Solutions 2005 - 2006

- As a team member, projects included consulting services to healthcare facilities in the areas of Lean Six Sigma, Change Leadership, Project Management, Activity Based Costing, Lab Design, Outreach Business Development and IT services all projects designed to reduce c9osts and improve efficiency and productivity.. Primary customers are Clinical Laboratories and Process Improvement Teams within Hospital Facilities

- Six Sigma Green Belt and Lean Practitioner- Authored three magazine articles on Lean Six Sigma in Healthcare, Activity Based Costing,

Selecting a Consulting Service. Developed Sales collateral in the form of case studies on all areas of services provided

Shands Jacksonville 11-7 Shift Supervisor 2003 - 2005

Manage Core Lab department Investigate panic values, delta check and accuracy of patient and QC results. Initiate action plans and

corrective action. Review/audit patient data and quality assurance program for compliance to lab policies.

Set schedules, hiring, employee training, performance reviews for all shift employees Key member of Laboratory Information System Implementation team of new MYSIS/Sunquest system Developed web based SOP system, rewrote and developed SOPs for greater accessibility by

employees

Cetan Technologies, Inc.Director of Marketing Services 2001 – 2002

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Karen Gallagher

Reestablished the marketing department by developing both tactical and strategic marketing plans including a name branding campaign. Prepare marketing research for new products and market opportunities for pharmaceutical, biotech and medical device industry. Company provided expertise to companies related to FDA regulatory compliance issues.

The corporate website was revitalized which increased traffic and sales leads. Served as web mistress for the company and was responsible for writing all content and design aspects of the site. Updated all sales collateral for both web downloads and printed media.

Developed a leads tracking and accountability system until the selection of a CRM system was completed. Increased Sales tools development to support the sales team. Sales tools such as proof sources, case studies, testimonials, white papers, press releases, etc. increased sales effectiveness as well as the development of a sales training program.

Selected and coordinated all trade show events, show giveaways, advertising, booth design and marketing opportunities. By increasing the company’s trade show presence to more targeted events, it has resulted in over $2M of new business due to better-qualified prospects.

DynaMedix CorporationDirector of Quality Assurance 1995 - 2000Software Product/Project ManagerDirector of Customer Training

Established and managed a corporate Quality Assurance department. The establishment of quality processes enabled the company to be compliant with FDA/GMP 21 CFR part 11 and ISO-9001 requirements. Implemented methods to monitor quality improvements such as the addition of defect tracking software, audits, project planning tools and methods and production processes. Performed all product investigations and developed action plans. Managed software testing team for all products launches. Developed test protocols and processes to achieve product readiness.

Established a new customer training and support center. Located office space, wrote policies and procedures, hired and trained new staff. Implemented an automated call distribution phone system and call management software package, which resulted in the ability to track customer history and improve satisfaction. Developed self-paced customer training programs for both classroom and on-site installations. Coordinated on-site system implementations, scheduled personnel and managed phone support. Performed system installations at customer sites. Helped design new interfaces for various clinical instrumentation to link into hospital information and EMR systems. Developed all user guides and help content.

Product Manager for the PocketCode market release that provided Pocket PC handheld technology for physician’s offices. Led the team in defining product features, user interfaces, manufacturing processes and QA software testing efforts. Developed multi-user, networked, wireless version. Created product branding, market research, advertising, marketing direction and applied for all trademarks. The effort resulted in the expansion of a new product segment with a total available market of over 250K of potential users. Trained sales reps, developed sales collateral and helped formulate sales programs. Also trained support staff and customers on Pocket PC and PocketCode software.

Product Manager for all software product releases to existing customers for multi-user, client/server systems for clinical laboratories. Developed all requirements, selected team, managed project, quality assurance, manufacturing and product rollout plans. Ensured that all staff was trained to manage field upgrades. Developed and executed black box, regression and system test protocols. Selected customer test sites and oversaw pre-launch product testing. Validated all manufacturing processes.

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Karen Gallagher

Abbott LaboratoriesTechnical Product Development Manager 1986 -1995Customer Training and Support Systems Analyst

Managed numerous software releases into production, on time and on budget. Planned and implemented all software upgrade processes and retrofit budgets. Completed Abbott Project Management training curriculum. Team managed all software testing including stress, regression and user testing scenarios. Responsible for ensuring that all FDA/GMP and corporate quality standards and objectives are met for each project. Managed onsite clinical laboratory used in software development process. Product was data management systems for clinical laboratories.

Represented Dallas Business Unit as site representative to ISO-9001 certification process. Implemented and maintained processes and procedures necessary to be certified as a member of the site team. This resulted in site certification, meeting the company’s objectives to comply with European regulatory requirements.

Organized and led Lab Data Management team, which consisted of multi-discipline areas including support, training, worldwide field service, purchasing, IT, materials management, site QA and QA testing team. Responsible for coordinating all Dallas project activities with Chicago business unit to insure on time product delivery and launch readiness. The Dallas team met all of its objectives/time lines and successfully launched the product.

Improved first line technical support by becoming a lead problem solver for the data management product line. Conducted all sales training, technical support training, field service training as well as new employee training on the products. By serving this role, it enabled the first line support staff to have a resource to answer questions for customers and sales staff thus improving customer satisfaction. Developed User manuals and help screen text.

Performed system implementations in the field (both data management and instrumentation) and provided training both in-house and on-site. Set up process for investigating problems that arose in the field and communicating resolution to customer and staff. Developed procedures for managing vendor/subcontractor quality.

Responsible for hiring, coaching, performance reviews and career development. Developed all yearly budgets including strategic and tactical planning for new product development and system upgrades.

Received various awards and recognition for Technical Excellence and Support. Promoted at Availity to clinical team leader/SME and Product Owner III Have worked as a medical technologist at numerous laboratories in an part time

capacity.

EducationB.A. – Biology and Chemistry – Pfeiffer UniversityEmory University School of Medical TechnologyMT(ASCP) Certification, Medical Technologist, American Society of Clinical Pathologists, Florida MT license # TN38027

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