Karen Flores99 Alpine Avenue T. (905) 537-9527Hamilton, ON, L9A 1A7 Kflores2787@gmail.com

SUMMARY OF QUALIFICATIONS

Effective team player with the ability to work independently in a dynamic, complex environment Strong interpersonal skills with the ability to communicate effectively orally and in writing Proven organizational and time management skills to meet deadlines and work under pressure Service oriented with the ability to build strong customer and colleague relationships Proficient in Microsoft Office Suite applications, CRM software (Sage), QuickBooks Extensive knowledge, applied skills and adaptable in business and administration Fluent in Spanish and English Committed to continuous learning

PROFESSIONAL EXPERIENCE

Feb 2015 - Care Taker Hamilton, ONApril 2015 Elite Property Care

Provided a clean work environment for office employees to ensure office cleanliness Replenished and sanitized washroom, kitchen, lunch room and storage room Responsible for daily operations and employee commitment and productivity

Nov 2010 - Service Coordinator Burlington, ONNov 2011 Laura Canada

Provided exemplary customer service through products and merchandise sales Ensured constant customer awareness and prioritized selling and non-selling functions Acquired planning and presentation skills through arranging and maintaining store

displays Completed administrative requirements as directed Acquired skills in maintaining and organizing stock inventory, loss prevention, inventory

control, merchandising and daily cash balances

Feb 2008 - Executive Administrative Assistant Stoney Creek, ONOct 2010 Wealth Management Solutions

CFO Advisory Group Inc.Wealth Management Inc.

Receptionist duties; answering and directing phone calls, arranging appointments, and managing senior advisor schedule

Proactively monitored portfolios and assisted clients with investment account inquiries Prepared client reviews and any required documentation for meetings Managed relationships with back-offices and identified opportunities to improve the

services provided to clients and advisors Assisted with resolving issues and any challenges experienced by clients with back-office Assisted in creating financial plans and invoices for clients and prospects Managed office supply inventory, tracked sales and compiled commission reports for

senior advisor and compiled various correspondence for office and staff Reconciled and maintained expense reports and processed mail Processed and trained advisors and assistants who joined the firm

Developed business cards and marketing materials using graphic design program.

Dec 2011 - Administrator/ Operator Hamilton, ONPresent Hilda’s Cleaning Services

Gained leadership and management skills in overseeing the daily business operations such as managing product inventory

Increased communication and teamwork skills through working with other staff in a large team environment

Built repeat business and client loyalty by ensuring highest quality work, problem-solving with contractors on technical issues

Various typing, filing, data entry, processing invoices and taxes Performed regular maintenance inspections and developed skills in estimating contract

pricing Managed the training and recruitment of new employees Engaged in various cleaning services for post-construction homes, private homes, office

buildings, etc.

EDUCATION

Sep 2014 to Mohawk CollegeAug 2015 Advanced Business Administration

Hamilton, ON

Jan 2012 to Mohawk CollegeOct 2013 Business General Diploma

Hamilton, ON

Jan 2002 to Hill Park Secondary SchoolJul 2006 Ontario Secondary School Diploma

Hamilton, ON

REFERENCES AVAILABLE UPON REQUEST