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Karen A. Gonzalez

Areas of Expertise

Karen Gonzalez is a highly competent worker with

excellent communication skills, capable of working

under pressure, self-demanding, and holds a

positive attitude at all times. She demonstrates

leadership abilities and determination in all projects

she manages. Before facing any problem, she will

analyze all aspects of the job and builds an

exceptional rapport with all that have the

opportunity to work with her.

D E C E M B E R 2 0 1 5

B. S . B . A H um an R es ou r ces & M anagem ent University of Nebraska, Omaha: Related coursework - Opportunities taken to help suggest and solve problems faced by Union Pacific through B2B coursework; completed Talent Development course that promoted real-world application in preparing Articulate Training Courses in the spring of 2015.

MICROSOFT OFFICE

H u m a n R e s o u r c e P r o f e s s i o n a l

l i n k e d i n . c o m / i n / k a r e n a g o n z a l e z k a g o n z a l e z 0 0 8 @ g m a i l . c o m ( 4 0 2 ) 5 0 7 - 1 4 7 6

P R O F I L E O B J E C T I V E

· I am looking to continue my career with a company that I can offer my experience to work towards helping your company create and sustain an employee-oriented, high-performance culture that emphasizes diversity, goal attainment, and employee engagement. With 3+ years of management and training experience, I am a dedicated and hardworking individual that is highly adaptable and focuses on the growth of a company by turning attention to the growth of every company’s most valuable asset – their employees.

P E R S O N A L S K I L L S

M a r c h 2 0 1 5

- D e c e m b e r

2 0 1 6

Cl i en t S e rv i ce s M an age r | Ven d o r in LLC · Solely responsible for the recruitment, interviewing, and on-boarding processes for all team members at Vendorin LLC for Supplier Management, Customer Service, and Card Operations teams. Once the determination is made that a candidate is a good fit for the company, fit is then determined among Vendorin LLC’s 3 operational teams. · Leveraged the HRIS application to make on-boarding process more efficient by making New Hire paperwork electronic; this allowed the New Hire Packet to be completed prior to the employee’s first day of work. As a result, this has saved over 4 hours of the employee’s first day, enabling new employees to focus on training with their team members and direct supervisors. · Lead and manage 3 service departments, ensuring and promoting transparent communication across all operational teams; facilitate weekly 1v1 meetings with individual employees and Service Delivery group to promote communication across all departments and support cross-functional work teams. · Contributed significant revisions for Vendorin LLC Employee Handbook to ensure compliance with revised FLSA regulations set for overtime policy. Due to revision, research for company was completed for current pay structures for non-exempt employees and the potential impact on Vendorin LLC’s current overtime policy.

ORGANIZED SAGACIOUS

· Facilitated semi-annual training courses related to Iowa Western Residence Life front desk operations and contract renewal processes that enabled and empowered student employees to perform effectively by creating a positive and supportive learning environment that motivated students to exceed department goals. · Led and managed four office assistants ensuring communication remained constant between professional and student employees. Frequently encouraged and sough the buy-in of office assistants in working towards smaller personal goals and tying them into Residence Life’s overall vision and goal of student retention. · Regulated and maintained Iowa Western’s housing network, eRez

Life Software, Colleague systems, and floor plans for 1,300+ students while ensuring thorough accuracy and proficiency among all databases. · Assisted Director of Residence Life in reporting and maintaining multiple aspect of Residence Life business operations such as contracting plans for the calendar year, monthly occupancy reports and projections, and proactive proposals for upcoming short and long term projects.

R e s id en ce Li f e Op er a t i on s S p ec i a l i s t

| Io w a Wes t e rn C om mu ni t y C o l l ege A u g u s t

2 0 1 2 -

M a r c h 2 0 1 5

VERSATILE RELIABLE DILIGENT

S O F T W A R E S K I L L S

SALESFORCE

BAMBOOHR

QUICKBOOKS

TREASURY SOFTWARE

CUSTOMER

SERVICE

TRAINING

PUBLIC SPEAKING

PROJECT

MANAGEMENT

EVENT PLANNING

LEADERSHIP

CONFLICT

RESOLUTION

M Y E D U C A T I O N

M Y W O R K E X P E R I E N C E SERVANT LEADER

TEAMWORK

HIRING/ON-

BOARDING

TEAM BULDING

RECRUITMENT

RESEARCH

CONSULTING

COACHING

TIME

MANAGEMENT