Kantor Qwentes project reference

Kantor Qwentes Project Reference

Communications

Evaluation & Analysis

Networking

Rural Development

Name of legal entity : Kantor Qwentescountr y: EU27Overall project value (EUR): 3,653,202Propor tion carried out by candidate (%): 91No of staff provided: 27

Name of client: EC / DG AGRIOrigin of funding: EAFRDDates (star t/end): 07/2012-07/2013Name of par tners if any: Hushållnings Sällskapet, IEEP, CIHEAM-IAMM, Centre for Agricultural Science & Engineering, Agriconsult ing Europe

Detailed description of project:

The project provides a Contact Point to support the ‘European Network for Rural Development’ (ENRD). Services are provided in support of DG Agriculture and Rural Development to promote net-working between member state National Rural Networks (NRNs), Managing Authorities and organisations active in the field of rural development. The main aim of the ENRD is to improve the perfor-mance of Rural Development Programmes at national and regional level in all 27 member states. Main activities included:

» Support to the ENRD Coordination Committees/DG Agri with analytical, administrative & technical services including:

• Representatives of Managing Authorities, NRNs and civil society organisations, the project supports capacity building and manage-ment strengthening initiatives.

• A major study on Better Delivery of Environmental Services throughout the EU. Based on evidence of practical examples, the conclusions are designed to feed into the implementing regula-tions of - and guidance related to – the proposed 2014-2020 EA-FRD regulation and future RDPs.

• A major study on Knowledge transfer and innovation designed to assist the ‘operationalisation’ of innovation as a cross-cutting prior-ity in the 2014-2020 RDPs and the European Innovation Partner-ship (EIP) for Agriculture as it related to the EAFRD.

• EU RD policy workshops on Networking and Financial Instruments preparing institutional stakeholders for the future RDPs in the 2014-2020 period.

• Preparing and supporting the implementation of a major two day ENRD / DG AGRI seminar on Better programming for the 2014-

2020 Rural Development Policy. In-depth workshops included ‘Effective shared Management’ (budget, controls), Networking, LEADER / Community Led Local Development, Environment and climate change, Innovation and knowledge transfer, Monitoring and Evaluation and Good Governance.

• Analysis and enhancement of RDP monitoring data (output, and re-sults indicators) from all EU regions, covering all measures and axes.

• EU Leader events, seminars and conferences, in particular a major event for over 400 practitioners focusing on preparing and imple-menting Local Development Strategies in the 2014-2020 policy pe-riod and transnational cooperation.

• EU Leader Focus Group on Better Local development strategies, comprising representatives from all 27 Member States. The conclu-sions of the group were further used to inform the development of the EAFRD proposals for the 2014-2020 programming period and subsequently the development of guidelines for the preparation of LEADER LDS from 2014 on.

» Support for ENRD EU wide Communications Strategy implementation including:

• Development of an overall communications strategy for both on-line and off-line media.

• Realisation of a ‘Communicating Rural Development Gateway’ with over 100 communication tools and promoting interaction between rural development communications practitioners;

• Enhancement of the ENRD website to promote dissemination of ENRD activities and products throughout the EU;

• ENRD Publications and newsletters targeted at RD practitioners and/or the wider rural public.

• Promotion, representation and awareness building at EU and member state rural development events including promotion of best practice and enhancement of Local Development Strategies.

Contact Point for the European Network for Rural Development - Year 5 (AGRI-2012-0314)

Rural Development

» Support for National Rural Networks (NRNs) in all member states including:

• Support and capacity building to Managing Authorities and NRNs on networking and monitoring and evaluation in the future 2014-2020 policy period. Promotion of Cooperation and Trans-national Cooperation (between Managing Authorities and LAGs in mem-ber states, accession and third countries);

• Further development of Relevant experience/Good Practice data-base of projects (including Leader / LAG projects linked to existing or new Local Development Strategies);

• Technical support and capacity building activities in support of NRNs and LAGs.

Type of ser vices provided

• Support to DG Agri /ENRD in RD policy analysis, screening, the-matic initiatives and related analytical tasks;

• Collection, analysis and dissemination of knowledge and information on EU rural development programme implementation (current and future programming periods) and relevant experience examples;

• Organisation of EU level Coordination Committee and Leader Sub-Committee meetings and seminars;

• Establishment and analytical support to Thematic Working Groups, Leader Focus Groups and other thematic initiatives at EU level;

• Development of expert networks to fa-cilitate exchange of expertise and support implementation and evaluation of rural de-

velopment policies and programmes; • Supporting the development of Na-

tional Rural Networks, Local Action Groups (LAGs) and Transnational Co-operation initiatives within and be-tween member states;

• Development of innovative commu-nication and knowledge sharing tools to improve rural development practi-tioners (incl. Local action groups) strategic planning, programming and project implementation;

• Collection, collation and dissemination of new Cooperation Pro-ject opportunities, initiated by LAGs in both new and old member states to promote new Transnational Cooperation Projects.

This project summary refers to the fifth year of activities which will be expanded in the range of support services provided in the sixth year of operations.

MAIN STORY: IMAGES OF RURAL EUROPEENRD PHOTO COMPETITION 2012

C o n n e c t i n g R u r a l E u r o p e . . .

Funded by the

E n g l i s h

Autumn2012

N°14EN

A Publication from the European Network for Rural Development

Networks and Networking in Rural Development Policy

EU RuralReview

Winter 2012

Funded by the

onlin

e

The European Network for Rural Development ONLINE

http://enrd.ec.europa.eu

K3-AJ-12-014-EN

-N

The European Agricultural Fund for Rural Development Examples of projects providing environmental services

EN

Funded by the

POLICY IMPLICATIONS

The analysis of the RDPs and other programming

documents in six of the eighteen regions originally

selected allowed the extraction of some important

policy implications.

• While some rural development programming documents

make reference to the importance of re-enforcing the links

between agriculture and rural development, they are far

from consistent in their approach. In addition, they are

often not coherent in terms of how the stated aims feed

through into the priorities/objectives and measures.

• Only a limited degree of complementarity has been found

between EAFRD and other funded programmes - at EU,

national and regional level - making it d

ifficult to

fully

integrate the use of the available financial resources in

rural areas. Rural development policies should focus on

developing and facilitating more integrated responses

to the complex challenges that most areas are facing,

in particular to exploit better the relationships between

upstream and downstream economic sectors.

• To improve the programmes’ implementation,

modifications in measure selection criteria could

be made to explicitly recognise the links between

agriculture and other sectors. For example, the

specification of high scores in case of economic

diversification projects which commit to establish links

with local agricultural activity - where clear multiplier

effects can be generated (e.g. new jobs, enhanced

incomes, etc.) - or a better targeting of environmental

objectives are two options in this regard. The design

of projects could be improved through more effective

provision of technical support to potential investors to

enhance both the viability of the project and its links

with local agriculture and the obligation to submit a

marketing plan, where possible.

For further information:

http://enrd.ec.europa.eu/

European Network for Rural

Development (ENRD)

Contact Point:

Rue du Marteau, 81

B - 1000 Brussels

Belgium

Tel: +32 2 235 20 20

Fax: +32 2 280 04 38

E-mail: [email protected]


The AgrICuLTurAL

eCONOMY

Of rurAL AreAS

European Commission

Agriculture and

Rural Development

Thematic Working Group (TWG) 2 on

Linkages between agriculture

and the wider rural economy

K3-32-11-935-EN-C

Photo : © Contact Point

ISBN:978-92-79-21426-4

doi:10.2762/29953

PUBLIC GOODS

KEY FINDINGS

Some key findings of the TWG included:

• Rural development, as part of the Common

Agricultural Policy, offers a range of effective

measures to encourage the application of

environmentally sound farming systems,

management practices, as well as investments

favourable for the provision of public goods.

• A number of these measures, in particular agri-

environment measures, create positive spill-

over effects on rural activities, stimulating

employment, tourism and the production of

value added products.

• Developing skills and knowledge of land

managers, such as training in environmental

management techniques or advice on sustainable

use of resources, proved to be particularly

effective in engendering behavioural change.

• Care is needed in designing the measures which

have to be selected and implemented according

to local needs. In view of ensuring an effective,

efficient and transparent implementation of those

measures, it is of essence to have a working

monitoring and evaluation system in place.

• The most prominent policy measure, contributing

to the provision of environmental public goods

in the field of agriculture, is agri-environment

measures, encouraging environmental services

and the use of environmentally sound farming

practices. The success of the measure lies in

its flexibility and in its potential to be designed

according to local needs.



European Commission

Agriculture and

Rural Development


Public Goods and

Public Intervention


Development (ENRD)

Contact Point:

Rue du Marteau, 81

B - 1000 Brussels

Belgium

Tel: +32 2 235 20 20

Fax: +32 2 280 04 38



K3-32-11-934-EN-C


ISBN: 978-92-79-21425-7

doi:10.2762/29920

IMPLEMENTING

EU RURAL

DEVELOPMENT

PROGRAMMES


Delivery mechanisms

of EU rural development

programmes


Development (ENRD)

Contact Point:

Rue du Marteau, 81

B - 1000 Brussels

Belgium

Tel: +32 2 235 20 20

Fax: +32 2 280 04 38



K3-31-12-591-EN-N


ISBN: 78-92-79-23533-7

doi:10.2762/36981


http://enrd.ec.europa.eu/FOR A BETTER POLICY DELIVERY

The findings of the working group have been

synthesised in a final report which includes a

summary of the case studies by topic, a number

of positive delivery practices put in place across

the EU and, conclusions which identify six possible

areas for improvements in the delivery of the EU rural

development policy, namely:

1. Sharpening the focus on policy goals and

strengthening coherence through the delivery chain.

2. Offering fewer, simpler measures and more

flexibility in their use.

3. Devising and implementing specific conditions for

Leader.

4. Improving implementation rules (including

applications and controls).

5. Further enhancing Monitoring and Evaluation as a

support tool for making and implementing policy.

6. Improving coordination and exchange of

information.

The results and the conclusions of the TWG were

discussed at the ENRD seminar "Improving the delivery

of the EU rural development programmes" which took

place in Brussels on the 9 December 2011.

EN




The project provided a Contact Point to support the ‘European Network for Rural Development’ (ENRD). Services were provided in support of DG Agriculture and Rural Development to promote net-working between member state National Rural Networks (NRNs), Managing Authorities and organisations active in the field of rural development. The main aim of the ENRD is to improve the perfor-mance of Rural Development Programmes at national and regional level in all 27 member states. Main activities included:



• A major study involving MAs and PAs on the improvement of RD delivery mechanisms including policy coordination, management procedures, control and M&E (CMEF based) was disseminated. The 70 recommendations related to this work, based on 2007-2011 ex-perience, were designed to feed into the preparations for EAFRD policy proposals for 2014-2020

• A Study on Better Delivery of Environmental Services throughout the EU. Information and practical examples expected to be of rele-vance to the proposed EAFRD policy for 2014-2020 were collected, collated, analysed and synthesized.

• EU RD policy events, seminars and conferences on specific topics• Analysis and enhancement of RDP monitoring data (output, and

results indicators) from all EU regions, covering all measures and axes.

• EU Leader events, seminars and conferences on specific topics;• EU Leader Focus Group on Better Local development strategies,

comprising representatives from all 27 Member States. The con-clusions of the group were used to inform the development of the EAFRD proposals for the 2014-2020 programming period and subsequently the development of guidelines for the preparation of LEADER LDS from 2014 on.

» Support for ENRD EU wide Communications Strategy im-plementation including:

• Development of an overall communications strategy including awareness building, on-line and off-line media.


• ENRD Publications and newsletters targeted at RD practitioners and/or the wider rural public. In particular a ‘Short guide the rural development policy proposals for the 2014-2020 programming period’

• Promotion, representation and awareness building at EU and member state rural development events including promotion of best practice and enhancement of Local Development Strategies. Development and implementation of a successful Images of Rural Europe ‘photo competition including the participation of Commis-sioner Ciolos in the final awards ceremony.


• Support and capacity building to Managing Authorities and NRNs on networking and related rural development issues

• Promotion of Cooperation and Trans-national Cooperation (be-tween Managing Authorities and LAGs in member states, acces-sion and third countries);


Rural Development

• Development of NRN Initiative on Financial Engineering measures in RDPs

• Development of Relevant experience/Good Practice database of projects (including Leader/LAG projects linked to existing or new Local Development Strategies);




• Collection, analysis and dissemination of knowledge and informa-tion on EU rural development programme implementation and relevant experience examples;



• Development of expert networks to facilitate exchange of exper-tise and support implementation and evaluation of rural develop-ment policies and programmes;

• Supporting the development of National Rural Networks, Local Action Groups (LAGs) and Transnational Cooperation initiatives within and between member states;

• Development of innovative communication and knowledge shar-ing tools to improve rural development practitioners (incl. Local action groups) strategic planning, programming and project im-plementation;


LEADER Event 2012: Local Development Strategies and Cooperation, 27-28 April 2012

14th NRN Meeting (2-3 February 2012)

Name of legal entity : Kantor Qwentescountr y: Republic of Serbia Overall project value (EUR): 1,394,000 Propor tion carried out by candidate (%): 55No of staff provided: 10

Name of client: EU Delegation to the Republic of SerbiaOrigin of funding: EUDates (star t/end): 02/2011-02/2013Name of par tners if any: NIRAS (Poland)Institute for Agricultural Economics (Serbia)

Detai led description of project:

The overall objective of the project is to assist the Ministry of Agri-culture, Forestry and Water Management (MAFWM) and relevant lo-cal stakeholders in the introduction of the LEADER approach to rural development in Serbia. The ‘LEADER’ approach is designed to harness the energy and re-sources of rural citizens who could contribute to the development process in their area by forming partnerships at local level between the public, private and civil sectors. Practically LEADER devolves both the development strategy design and funding powers to the local level, making it a highly effective decentralisation tool. The basic ad-ministrative unit for the implementation of LEADER is a non-profit Local Action Group (LAG) open to all actors of its territory. This pro-ject is supporting the following main activities:

» Institutional support and capacity building of the Ministry of Agriculture, Forestry and Water Management (and other relat-ed institutions) in the development of a LEADER programme for Serbia in line with IPARD requirements:

• Establishment and support of a National LEADER Development Group (NLDG) which will develop the policy, programme, legal, fi-nancial, administrative and technical framework for the implemen-tation of LEADER in Serbia (as part of a future IPARD Plan;

• Development and delivery of an integrated capacity building pro-gramme for relevant MAFWM staff related to LEADER legislation,

policy and best practice management in line with IPARD require-ments;

• Strategic support to the development of the LEADER initiative as part of the wider national agriculture and rural development pro-gramme.

» Awareness raising and capacity building of targeted agricul-ture and rural local communities:

• Design and delivery of a communications campaign for targeted rural communities to raise awareness of LEADER and of rural devel-opment and the opportunities for support and involvement in the planning and development process;

• Design and delivery of an integrated capacity building programme for targeted local actors and organisations in the introduction of LEADER, development of local groups and articulation of local de-velopment strategies;

» Support and capacity building of potential Local Action Groups (LAGs):

• Assistance to local organisations in the formation of potential Local Action Groups (LAGs)

• Support to newly formed Local Action Groups (LAGs) in the prepa-ration of local development strategies, applications and detailed budgets required to apply for funding from LEADER (or similar funding sources).

• Support to Local Strategic plan implementation (subject to avail-able funds being secured through donor, government and/or pri-vate sources.

Capacity Building for the Establishment and Implementation of a LEADER Initiative in the Republic of Serbia (EuropeAid/129135/C/SER/RS)

Rural Development


• Conceptualisation, development and implementation of a com-munication strategy and outputs targeted towards the project stakeholders;

• Organisation of the project closing event attended by over 80 par-ticipants and broadcasted on local media.

• Production of project promotional material, banners, leaflets pens, USB keys, bags, etc.

• Production of the Handbook for LEADER Implementation in Serbia.• Organisation of a study tour to Finland for a total of 27 persons. • Training Needs Analysis and development of Training Plans and

delivery of Training Programmes for MAFWM and LAGs.• Preparation of LEADER policy guidelines in line with the Serbian

context and accession requirements.• Support for the development of relevant programming docu-

ments for IPARD and National Rural Development Programme.• Ad hoc strategic guidance to maximise the impact of the project.• Support to development of relevant programming documents.• Development of Local Development Strategy and programming

documents that encourage a bottom up approach to local devel-opment and meet funding requirements.

• Provide expert input into related planning and capacity building initiatives on EU priority axes for rural development – competitive-ness of agriculture and forestry, environmental policy, legislation and protection; diversification of the rural economy.

• Activities to stimulate local social capital development.

"

Final LIS Conference, 30 January 2013

Workshop – A lte rna tive sourc e s o f fund ing in rura l d e ve lopme nt 11 De c emb e r 2012

"



"



Workshop - Alternative sources of funding in rural development 11 December 2012

Final LIS conference, 30 January 2013




The project provided a Contact Point to support the ‘European Net-work for Rural Development’ (ENRD). Services are provided in sup-port of DG Agriculture and Rural Development to promote network-ing between member state National Rural Networks (NRNs), rural development organisations, Managing Authorities, Paying Agencies, other relevant administrations and stakeholder groups active in the field of rural development. The main aim of the ENRD is to improve the implementation of Rural Development Programmes at national or regional level in all 27 member states. Activities in Year 3 included:

» Support to ENRD Coordination Committee/DG Agri with ana-lytical, administrative & technical services including:

• Preparation of overall work plans; • Thematic Working Groups in specific RD policy areas; • Thematic studies in specific topics; EU RD policy events, seminars

and conferences on specific topics;• RDP implementation monitoring (including Leader/Axis 4) provid-

ing updated analysis of registered LAGs, Leader projects and re-lated initiatives.

» Support to the ENRD Leader Sub Committee with analytical, administrative & technical services including:

• Preparation of overall work plans; EU Leader events, seminars and conferences on specific topics;

• EU Leader Focus Groups on specific topics to improve/enhance Leader implementation and promotion of the Leader bottom-up development approach and methodology.

» Support for ENRD EU wide Communications Strategy imple-mentation including:

• Development of the ENRD website (public and dynamic) to pro-mote dissemination of ENRD activities and products throughout the EU including the development of an EU wide Local Action Group database and LAG Partner Search Tool for Transnational Co-operation (TNC);

• ENRD Publications and newsletters including distribution via a mailing list to all registered Local Action Groups;

• Promotion and representation at EU and member state events in-cluding Leader and LAG events to promote Leader best practice and enhancement of Local Development Strategies.


• Promotion of Cooperation and Trans-national Cooperation pro-jects (between LAGs in member states and between member states) which must be linked to Local Development Strategies;

• Development of a Trans-national Cooperation Guide targeted at LAGs;

• Development of NRN Forums and Thematic Initiatives/clusters linking groups of NRNs;


• Organisation of cooperation and coordination events between NRNs, LAGs and other RD stakeholder groups;



Rural Development










•• This project summary refers to the third year of activities which

will be expanded in the range of support services provided in the fourth year of operations.

•

Turkish Cypriot study group visit 18 March 2011 EDATER visit 1 July 2011

US students’ visit 10 January 2011

ENRD Workshop for new LAGs 19-20 February 2011




The project provided a Contact Point to support the ‘European Network for Rural Development’ (ENRD). Services are provided in support of DG Agriculture and Rural Development to promote net-working between member state National Rural Networks, rural de-velopment organisations, Managing Authorities, Paying Agencies, other relevant administrations and stakeholder groups active in the field of rural development. The main aim of the ENRD is to improve the implementation of Rural Development Programmes at national or regional level in all 27 member states. In Year 2 the Contact Point developed three main strands of activity, namely: (i) Knowledge development (policy analysis); (ii) Knowledge exchange (primarily networking and information exchange across the EU) and; (iii) Com-munication (publications, website and events). In the second year of its operation, the main project activities and outputs included:

» Support for National Rural Networks (NRNs) and Local Action Groups (LAGs) in all member states including:

• Development of a transnational cooperation guide and promotion of transnational Cooperation projects;

• Development of three Thematic Initiatives which link groups of NRNs: (i) Forestry; (ii) Social farming and; (iii) Rural entrepreneur-ship; Development of Relevant experience/ Good Practice data-base of projects;



» Analysis of all EU 27 Rural Development Programmes including:

• Review of all National and Regional RDPs (92 in total) and summa-rizing of main aspects, allocation of resources and unique features;

• Development of country and regional fiches and publication on website; analysis of available monitoring data and production of monitoring data summaries including comparative data on pro-gramme financial and economic indicators.

» Support for ENRD EU wide Communications Strategy im-plementation including:

• Development of the ENRD website to promote dissemination of ENRD activities and products throughout the EU including the de-velopment of an EU wide Local Action Group database and LAG Partner Search Tool for Transnational Cooperation (TNC);

• Development and publication of nine issues of the ENRD newslet-ter; Development of four issues of the Rural Development periodi-cal. Focusing on, respectively: (i) EAFRD; (ii) Creativity and innova-tion; (iii) rural diversity and; (iv) climate change. Publications and newsletters including distribution via a mailing list to all registered Local Action Groups;


» Support to the ENRD Coordination committee and Leader subcommittee, thematic working groups and expert meet-ing. Major outputs comprised:

• Three Coordination committee and two Leader subcommittee meetings supported including preparation of presentations and papers, logistical support, meeting follow-up;


Rural Development

• Coordination of ENRD contribution to public debate on the future of the CAP (including development of EU27 synthesis paper);

• Expert work, Member State surveys, analysis and reports on: (i) ‘Ter-ritorial specificities and needs in RDPs’; (ii) Links between agricul-ture and the wider rural economy’; (iii) ‘Public goods and public intervention in agriculture; and (iv) ‘Delivery mechanisms of EU ru-ral development policy’; Expert work, analysis and reports on three Leader implementation topics: (i) ‘Implementation of the bottom-up approach of Leader’, (ii) ‘Preserving the innovative/experimental character of Leader’ and; (iii) ‘Implementation of the Leader coop-eration measure’.


Services were provided by 17 full time staff of the CP, supported by a pool of non-permanent experts (approximately 110 person months of short term input) with specialist knowledge relevant to the cur-rent EU rural development programmes in the Member States. The main types of services provided were:


• Supporting information exchange between National Rural Net-works, Local Action Groups (LAGs) and Transnational Cooperation initiatives within and between member states;




• Analytical support to Thematic Working Groups, Leader Focus Groups and other thematic initiatives at EU level;

• Development of electronic and hard copy publications (ENRD newsletter approximately monthly, Rural Review periodical three times per year);

• Continuing development and maintenance of ENRD website. The site comprises: i) a public part with information on all of the main ENRD activities and a comprehensive library of ENRD reports, and; ii) a re-stricted website for the conduct of online forums and document and information sharing relating to the main activities of the ENRD.

Samp le s o f pub lic a tions

"

9th NRN Me e ting 29-‐30 J une 2010

9th NRN meeting, 29-30 June 2010 Rural News 9

Rural Review


"


Name of legal entity : Kantor Qwentescountr y: EU27Overall project value (EUR): 1 380 257Propor tion carried out by candidate (%): 18.55No of staff provided: 6Name of client: DG Informatics (DIGIT)Origin of funding: European Commission

Dates (star t/end): 12/2011-06/2014Name of par tners if any: University of the AegeanGoogle Ireland, Athens Technology Centre, National Center for Scientif ic, Research ‘Demokritos’ , Crit ical Publics Ltd, Fraunhofer Institute for Computer Graphics Research, Austrian Parl iamentar y Administration, Hellenic Parl iament


NOMAD is a 7th Framework project that aims to enhance the ability to collate ideas identified through collaboration and crowdsourcing into policy development, implementation and monitoring/evalua-tion by providing decision-makers with fully automated solutions for content search, selection, acquisition and categorisation. [Crowd-sourcing is the practice of obtaining required services, ideas, or con-tent through contributions from a large group of people – especially from an online community – rather than from traditional employees or suppliers. It is therefore able to make use of ‘Web 2.0’ features, i.e. cumulative changes how software developers and end-users use the Web beyond the static pages of web sites.] Commercial interest is ris-ing – especially within industries that manufacture consumer goods and services – for acquiring, classifying and managing product re-lated information that emerges out of Web 2.0 channels. And politicians are now able to test, detect and understand how

citizens perceive political agendas/proposals, and also stimulate the emergence of discussions and contributions on the informal web (e.g. forums, social networks, blogs, newsgroups and wikis), to gather useful feedback for immediate (re)action. In this way, politicians can create a stable feedback loop between information gathered on the Web and the definitionof their political agendas based on this contribution. The ability to leverage the vast amount of user-generatedcontent for supporting governments in their political decisions re-quires new ICT tools that will be able to analyzeand classify the opinions expressed on the informal Web, or stimu-late responses, as well as to put data fromsources as diverse as blogs, online opinion polls and government reports to an effective use. NOMAD is introducing these different new dimensions into the experience of policy making by providing decision-makers with fully automated solutions for content search, selection, acquisition, categorisation and visualisation that work in a collaborative form in the policy-making arena.

Policy Formulation and Validation through non moderated crowdsourcing (Grant Agreement ICT FP7 288513)

Communications


• Determining the needs and conditions to meet for policy making through DRA modelling of public participation;

• Develop conceptual and computational tools necessary to author the models for domains, policies, and arguments that are needed in order to extract opinions about these policies and arguments

• Create a linguistic pipeline for extracting opinions and arguments from forums, blogs and micro-blogs, and citizen journalism web ap-plications

• Develop information visualisation and visual analytics techniques

• Provide the architectural and implementation aspects for the delivery of NOMAD tools

• Pilot in real life conditions and assess the added value in the policy making process

• Develop and implement a dissemination and exploitation strategy including: direct exploitation from project partners to enhance inter-operability features of their business software products and provide better services to customers; and potential commercial exploitation of project results through next generation products platforms (suites) and services for policy making

» http://www.nomad-project.eu/Home.aspx

Name of legal entity : Kantor Qwentescountr y: MoroccoOverall project value (EUR): 529,867Propor tion carried out by candidate (%): 20No of staff provided: 2

Name of client: EU Delegation in MoroccoOrigin of funding: EuropeAidDates (star t/end): 06/2012-12/2013Name of par tners if any: Precom (Maroc)


The overall objective of the project is to develop and implement a communications strategy that takes into account the specificities of budget support in the framework of the PEV and the advanced sta-tus which attaches to the political, economic, social and especially human dimension of the Euro-Moroccan cooperation.A communication program for budgetary support in the social sec-tors (health and education) must be implemented in order to raise awareness from Morocco and project beneficiaries and to increase their understanding of the origin, objectives and benefits of these donations. This program aims to raise awareness especially from Moroccan citizens to the EU and its links with the recipient country,

by clarifying its politics objectives, highlighting achievements and explaining its benefits to beneficiary citizens. It will aim primarily Mo-rocco and incidentally members of the European Union. The project activities are structured as follows:1. Preliminary analysis of the situation through a research “desk”,

the discussion groups and workshops2. Design communication strategy planning and detailed plan of

action3. First wave of communication addressed to the media (press

kit, field visits)4. Second wave of communication addressed to young Moroc-

cans (social media, press, radio, TV, posters, etc.).5. Mid-term and final evaluations

Media and Communication Activities: visibility of budget support financed by the European Union in Morocco (EuropeAid/131206/C/SER/MA)

Communications


• Management and technical, administrative and financial coordina-tion of the project

• Preliminary Analysis• Design and development of a communication strategy and action

plan• Design and editorial support for the graphic design of products

and communication activities• Design methodology and assessment tools• Preparation of interim and final reports• Participation in quarterly meetings• Client relationship.

Le secteur de l’Education est un

axe prioritaire de développe-

ment pour tout pays. En effet,

l’éducation et l’alphabétisation

des populations sont un enjeu majeur et

un des moyens les plus efficaces pour ré-

duire la pauvreté et les inégalités, afin de

jeter les bases d’une croissance économ-

ique soutenue.

Ainsi, le secteur de l’Education est

devenu au cours des dernières années

le secteur qui, avec la Santé, a bénéficié

des appuis et des investissements les plus

importants accordés par l’UE au Maroc.

Ainsi, l’Union européenne finance actuel-

lement au Maroc des programmes pour

un montant de plus de 1 milliard 485 mil-

lions de dirhams (135 millions d’euros)

(Programme sectoriel Education, Facilité

d’Investissement et de Voisinage Educa-

tion, Programme sectoriel Alphabétisa-

tion et l’ensemble des projets TEMPUS et

ERASMUS MUNDUS).

Madame Androulla Vassiliou, com-

missaire européenne à l’Education, à la

Culture, au Multilinguisme et à la Jeunesse

s’est d’ailleurs rendue dernièrement au

Maroc où elle a rencontré des professeurs

et des étudiants de l’enseignement supé-

rieur qui ont bénéficié des programmes

TEMPUS et ERASMUS. Après ces échang-

es, la Commissaire a annoncé la mise en

place d’un nouveau pro-

gramme élargi auquel le

Maroc pourra participer

: ERASMUS POUR TOUS.

Edito

rial

L'europe accompagne le development au Maroc w w w.e u ave c n o u s . m a

Editorial 1

Entrevue projets exemplaire/succès 2

Nouvelles 2

Agenda 3

Information et documentation 4

Contact 4

Royaume du Maroc

Eneko LandaburuAmbassadeur de l’Union européenne

Délégation de l’Union Européenne auprès du Royaume du Maroc

L’EUROPE AVEC NOUS,POUR NOTRE ÉDUCATION

ET NOTRE SANTÉ

Contents

N° 196August, 2013




The project provides a Contact Point to support the ‘European Network for Rural Development’ (ENRD). Services are provided in support of DG Agriculture and Rural Development to promote net-working between member state National Rural Networks (NRNs), Managing Authorities and organisations active in the field of rural development. The main aim of the ENRD is to improve the perfor-mance of Rural Development Programmes at national and regional levels in all 27 member states. Main activities included:


• Support and capacity building to Managing Authorities and NRNs on networking and monitoring and evaluation in the future 2014-2020 policy period. Promotion of Cooperation and Trans-national Cooperation (between Managing Authorities and LAGs in mem-ber states, accession and third countries);

• Further development of Relevant experience/Good Practice data-base of projects (including Leader / LAG projects linked to existing or new Local Development Strategies);




• A major study on Better Delivery of Environmental Services throughout the EU. Based on evidence of practical examples, the conclusions are designed to feed into the implementing regula-tions of - and guidance related to – the proposed 2014-2020 EA-FRD regulation and future RDPs.

• A major study on Knowledge transfer and innovation designed to assist the ‘operationalisation’ of innovation as a cross-cutting prior-ity in the 2014-2020 RDPs and the European Innovation Partner-ship (EIP) for Agriculture as it related to the EAFRD.

• EU RD policy workshops on Networking and Financial Instruments preparing institutional stakeholders for the future RDPs in the 2014-2020 period.

• Preparing and supporting the implementation of a major two day ENRD / DG AGRI seminar on Better programming for the 2014-2020 Rural Development Policy. In-depth workshops included ‘Effective shared Management’ (budget, controls), Networking, LEADER / Community Led Local Development, Environment and climate change, Innovation and knowledge transfer, Monitoring and Evaluation and Good Governance.

• Analysis and enhancement of RDP monitoring data (output, and results indicators) from all EU regions, covering all measures and axes.

• EU Leader events, seminars and conferences, in particular a major event for over 400 practitioners focusing on preparing and imple-menting Local Development Strategies in the 2014-2020 policy period and transnational cooperation.

• EU Leader Focus Group on Better Local development strategies, comprising representatives from all 27 Member States. The conclu-sions of the group were further used to inform the development of the EAFRD proposals for the 2014-2020 programming period and subsequently the development of guidelines for the preparation of LEADER LDS from 2014 on.


Networking



• Realisation of a ‘Communicating Rural Development Gateway’ with over 100 communication tools and promoting interaction between rural development communications practitioners;


• ENRD Publications and newsletters targeted at RD practitioners and/or the wider rural public.

• Promotion, representation and awareness building at EU and member state rural development events including promotion of best practice and enhancement of Local Development Strategies.



• Realisation of a ‘Communicating Rural Development Gateway’ with over 100 communication tools and promoting interaction between rural de-velopment communications practitioners;

• Enhancement of the ENRD website to pro-mote dissemination of ENRD activities and products throughout the EU;

• ENRD Publications and newsletters tar-geted at RD practitioners and/or the wider rural public.

• Promotion, representation and awareness

building at EU and member state rural development events including promotion of best practice and en-hancement of Local Development Strategies.

This project summary refers to the fifth year of activities which will be expanded in the range of support services provided in the sixth year of operations.

MAIN STORY: IMAGES OF RURAL EUROPEENRD PHOTO COMPETITION 2012

C o n n e c t i n g R u r a l E u r o p e . . .

Funded by the

E n g l i s h

Autumn2012

N°14EN

A Publication from the European Network for Rural Development

Networks and Networking in Rural Development Policy

EU RuralReview

Winter 2012

Funded by the

onlin

e

The European Network for Rural Development ONLINE

http://enrd.ec.europa.eu

K3-AJ-12-014-EN

-N

The European Agricultural Fund for Rural Development Examples of projects providing environmental services

EN

Funded by the

POLICY IMPLICATIONS

The analysis of the RDPs and other programming

documents in six of the eighteen regions originally

selected allowed the extraction of some important

policy implications.

• While some rural development programming documents

make reference to the importance of re-enforcing the links

between agriculture and rural development, they are far

from consistent in their approach. In addition, they are

often not coherent in terms of how the stated aims feed

through into the priorities/objectives and measures.

• Only a limited degree of complementarity has been found

between EAFRD and other funded programmes - at EU,

national and regional level - making it d

ifficult to

fully

integrate the use of the available financial resources in

rural areas. Rural development policies should focus on

developing and facilitating more integrated responses

to the complex challenges that most areas are facing,

in particular to exploit better the relationships between

upstream and downstream economic sectors.

• To improve the programmes’ implementation,

modifications in measure selection criteria could

be made to explicitly recognise the links between

agriculture and other sectors. For example, the

specification of high scores in case of economic

diversification projects which commit to establish links

with local agricultural activity - where clear multiplier

effects can be generated (e.g. new jobs, enhanced

incomes, etc.) - or a better targeting of environmental

objectives are two options in this regard. The design

of projects could be improved through more effective

provision of technical support to potential investors to

enhance both the viability of the project and its links

with local agriculture and the obligation to submit a

marketing plan, where possible.




Development (ENRD)

Contact Point:

Rue du Marteau, 81

B - 1000 Brussels

Belgium

Tel: +32 2 235 20 20

Fax: +32 2 280 04 38



The AgrICuLTurAL

eCONOMY

Of rurAL AreAS

European Commission

Agriculture and

Rural Development


Linkages between agriculture

and the wider rural economy

K3-32-11-935-EN-C


ISBN:978-92-79-21426-4

doi:10.2762/29953

PUBLIC GOODS

KEY FINDINGS

Some key findings of the TWG included:

• Rural development, as part of the Common

Agricultural Policy, offers a range of effective

measures to encourage the application of

environmentally sound farming systems,

management practices, as well as investments

favourable for the provision of public goods.

• A number of these measures, in particular agri-

environment measures, create positive spill-

over effects on rural activities, stimulating

employment, tourism and the production of

value added products.

• Developing skills and knowledge of land

managers, such as training in environmental

management techniques or advice on sustainable

use of resources, proved to be particularly

effective in engendering behavioural change.

• Care is needed in designing the measures which

have to be selected and implemented according

to local needs. In view of ensuring an effective,

efficient and transparent implementation of those

measures, it is of essence to have a working

monitoring and evaluation system in place.

• The most prominent policy measure, contributing

to the provision of environmental public goods

in the field of agriculture, is agri-environment

measures, encouraging environmental services

and the use of environmentally sound farming

practices. The success of the measure lies in

its flexibility and in its potential to be designed

according to local needs.



European Commission

Agriculture and

Rural Development


Public Goods and

Public Intervention


Development (ENRD)

Contact Point:

Rue du Marteau, 81

B - 1000 Brussels

Belgium

Tel: +32 2 235 20 20

Fax: +32 2 280 04 38



K3-32-11-934-EN-C


ISBN: 978-92-79-21425-7

doi:10.2762/29920

IMPLEMENTING

EU RURAL

DEVELOPMENT

PROGRAMMES


Delivery mechanisms

of EU rural development

programmes


Development (ENRD)

Contact Point:

Rue du Marteau, 81

B - 1000 Brussels

Belgium

Tel: +32 2 235 20 20

Fax: +32 2 280 04 38



K3-31-12-591-EN-N


ISBN: 78-92-79-23533-7

doi:10.2762/36981


http://enrd.ec.europa.eu/FOR A BETTER POLICY DELIVERY

The findings of the working group have been

synthesised in a final report which includes a

summary of the case studies by topic, a number

of positive delivery practices put in place across

the EU and, conclusions which identify six possible

areas for improvements in the delivery of the EU rural

development policy, namely:

1. Sharpening the focus on policy goals and

strengthening coherence through the delivery chain.

2. Offering fewer, simpler measures and more

flexibility in their use.

3. Devising and implementing specific conditions for

Leader.

4. Improving implementation rules (including

applications and controls).

5. Further enhancing Monitoring and Evaluation as a

support tool for making and implementing policy.

6. Improving coordination and exchange of

information.

The results and the conclusions of the TWG were

discussed at the ENRD seminar "Improving the delivery

of the EU rural development programmes" which took

place in Brussels on the 9 December 2011.

EN




The project provided a Contact Point to support the ‘European Network for Rural Development’ (ENRD). Services were provided in support of DG Agriculture and Rural Development to promote net-working between member state National Rural Networks (NRNs), Managing Authorities and organisations active in the field of rural development. The main aim of the ENRD is to improve the perfor-mance of Rural Development Programmes at national and regional level in all 27 member states. Main activities included:


• Support and capacity building to Managing Authorities and NRNs on networking and related rural development issues

• Promotion of Cooperation and Trans-national Cooperation (be-tween Managing Authorities and LAGs in member states, acces-sion and third countries);

• Development of NRN Initiative on Financial Engineering measures in RDPs





• A major study involving MAs and PAs on the improvement of RD delivery mechanisms including policy coordination, management procedures, control and M&E (CMEF based) was disseminated. The 70 recommendations related to this work, based on 2007-2011 ex-perience, were designed to feed into the preparations for EAFRD policy proposals for 2014-2020

• A Study on Better Delivery of Environmental Services throughout the EU. Information and practical examples expected to be of rele-vance to the proposed EAFRD policy for 2014-2020 were collected, collated, analysed and synthesized.

• EU RD policy events, seminars and conferences on specific topics• Analysis and enhancement of RDP monitoring data (output, and

results indicators) from all EU regions, covering all measures and axes.

• EU Leader events, seminars and conferences on specific topics;• EU Leader Focus Group on Better Local development strategies,

comprising representatives from all 27 Member States. The con-clusions of the group were used to inform the development of the EAFRD proposals for the 2014-2020 programming period and subsequently the development of guidelines for the preparation of LEADER LDS from 2014 on.


• Development of an overall communications strategy including awareness building, on-line and off-line media.


• ENRD Publications and newsletters targeted at RD practitioners


Networking

and/or the wider rural public. In particular a ‘Short guide the rural development policy proposals for the 2014-2020 programming period’

• Promotion, representation and awareness building at EU and member state rural development events including promotion of best practice and enhancement of Local Development Strategies. Development and implementation of a successful Images of Rural Europe ‘photo competition including the participation of Commis-sioner Ciolos in the final awards ceremony.









• Organisation of EU level Coordination Committee and Leader Sub-Committee meetings and seminars.

LEADER Event 2012: Local Development Strategies and Cooperation, 27-28 April 2012

14th NRN Meeting (2-3 February 2012)

Name of legal entity : Kantor Qwentescountr y: Republic of Serbia Overall project value (EUR): 1,394,000 Propor tion carried out by candidate (%): 55No of staff provided: 10

Name of client: EU Delegation to the Republic of SerbiaOrigin of funding: EUDates (star t/end): 02/2011-02/2013Name of par tners if any: NIRAS (Poland)Institute for Agricultural Economics (Serbia)


The overall objective of the project was to assist the Ministry of Ag-riculture, Forestry and Water Management (MAFWM) and relevant local stakeholders with the introduction of the LEADER approach to rural development in Serbia. The ‘LEADER’ approach is designed to harness the energy and re-sources of rural citizens who could contribute to the development process in their area by forming partnerships at local level between the public, private and civil sectors. Practically LEADER devolves both the development strategy design and funding powers to the local level, making it a highly effective decentralisation tool. The basic ad-ministrative unit for the implementation of LEADER is a non-profit Local Action Group (LAG) open to all actors of its territory. This pro-ject supported the following main activities:

» Awareness raising and capacity building of targeted agricul-ture and rural local communities:

• Design and delivery of a communications campaign for targeted rural communities to raise awareness of LEADER and of rural devel-opment and the opportunities for support and involvement in the planning and development process;

• Design and delivery of an integrated capacity building programme for targeted local actors and organisations in the introduction of LEADER, development of local groups and articulation of local de-velopment strategies;

» Support and capacity building of potential Local Action Groups (LAGs):

• Assistance to local organisations in the formation of potential Local Action Groups (LAGs)

• Support to newly formed Local Action Groups (LAGs) in the prepa-ration of local development strategies, applications and detailed budgets required to apply for funding from LEADER (or similar funding sources)

• Support to networking between Local Action Groups and with public administrations responsible for rural development policy and implementation to improve the effectiveness of stakeholder contributions towards achieving development goals

• Support to Local Strategic plan implementation (subject to avail-able funds being secured through donor, government and/or pri-vate sources.

» Institutional support and capacity building of the Ministry of Agriculture, Forestry and Water Management (and other relat-ed institutions) in the development of a LEADER programme for Serbia in line with IPARD requirements:

• Establishment and support of a National LEADER Development Group (NLDG) which will develop the policy, programme, legal, fi-nancial, administrative and technical framework for the implemen-tation of LEADER in Serbia (as part of a future IPARD Plan);

• Development and delivery of an integrated capacity building pro-gramme for relevant MAFWM staff related to LEADER legislation, pol-icy and best practice management in line with IPARD requirements;

Capacity Building for the Establishment and Implementation of a LEADER Initiative in the Republic of Serbia (EuropeAid/129135/C/SER/RS)

Networking

• Strategic support to the development of the LEADER initiative as part of the wider national agriculture and rural development pro-gramme.


• Conceptualisation, development and implementation of a com-munication strategy including networking and outputs targeted towards the project stakeholders;

• Production of project promotional material, banners, leaflets pens, USB keys, bags, etc.

• Training Needs Analysis and development of Training Plans and delivery of Training Programmes for MAFWM and LAGs.

• Development of Local Development Strategy and programming documents that encourage a bottom up approach to local devel-opment and meet funding requirements.

• Preparation of LEADER policy guidelines in line with the Serbian context and accession requirements.

• Support for the development of relevant programming docu-ments for IPARD and National Rural Development Programme.

• Ad hoc strategic guidance to maximise the impact of the project.• Support to development of relevant programming documents.• Organisation of a study tour to Finland for a total of 27 persons for

networking and exchange of information and ideas. • Production of the Handbook for LEADER Implementation in Serbia.• Provide expert input into related planning and capacity building

initiatives on EU priority axes for rural development – competitive-ness of agriculture and forestry, environmental policy, legislation and protection; diversification of the rural economy.

• Activities to stimulate local social capital development.• Organisation of the project closing event attended by over 80 par-

ticipants and broadcasted on local media.

"



"



"



Workshop - Alternative sources of funding in rural development 11 December 2012

Final LIS conference, 30 January 2013




The project provided a Contact Point to support the ‘European Net-work for Rural Development’ (ENRD). Services are provided in sup-port of DG Agriculture and Rural Development to promote network-ing between member state National Rural Networks (NRNs), rural development organisations, Managing Authorities, Paying Agencies, other relevant administrations and stakeholder groups active in the field of rural development. The main aim of the ENRD is to improve the implementation of Rural Development Programmes at national or regional level in all 27 member states. Activities in Year 3 included:


• Promotion of Cooperation and Trans-national Cooperation pro-jects (between LAGs in member states and between member states) which must be linked to Local Development Strategies;

• Development of a Trans-national Cooperation Guide targeted at LAGs;

• Development of NRN Forums and Thematic Initiatives/clusters linking groups of NRNs;




» Support to ENRD Coordination Committee/DG Agri with ana-lytical, administrative & technical services including:

• Preparation of overall work plans; • Thematic Working Groups in specific RD policy areas; • Thematic studies in specific topics; EU RD policy events, seminars

and conferences on specific topics;• RDP implementation monitoring (including Leader/Axis 4) provid-

ing updated analysis of registered LAGs, Leader projects and re-lated initiatives.

» Support to the ENRD Leader Sub Committee with analytical, administrative & technical services including:

• Preparation of overall work plans; EU Leader events, seminars and conferences on specific topics;

• EU Leader Focus Groups on specific topics to improve/enhance Leader implementation and promotion of the Leader bottom-up development approach and methodology.


• Development of the ENRD website (public and dynamic) to pro-mote dissemination of ENRD activities and products throughout the EU including the development of an EU wide Local Action Group database and LAG Partner Search Tool for Transnational Co-operation (TNC);

• ENRD Publications and newsletters including distribution via a mailing list to all registered Local Action Groups;



Networking










Turkish Cypriot study group visit 18 March 2011 EDATER visit 1 July 2011

US students’ visit 10 January 2011

ENRD Workshop for new LAGs 19-20 February 2011




The project provided a Contact Point to support the ‘European Network for Rural Development’ (ENRD). Services are provided in support of DG Agriculture and Rural Development to promote net-working between member state National Rural Networks, rural de-velopment organisations, Managing Authorities, Paying Agencies, other relevant administrations and stakeholder groups active in the field of rural development. The main aim of the ENRD is to improve the implementation of Rural Development Programmes at national or regional level in all 27 member states. In Year 2 the Contact Point developed three main strands of activity, namely: (i) Knowledge development (policy analysis); (ii) Knowledge exchange (primarily networking and information exchange across the EU) and; (iii) Com-munication (publications, website and events). In the second year of its operation, the main project activities and outputs included:

» Support for National Rural Networks (NRNs) and Local Action Groups (LAGs) in all member states including:

• Development of a transnational cooperation guide and promotion of transnational Cooperation projects;

• Development of three Thematic Initiatives which link groups of NRNs: (i) Forestry; (ii) Social farming and; (iii) Rural entrepreneur-ship; Development of Relevant experience/ Good Practice data-base of projects;



» Analysis of all EU 27 Rural Development Programmes including:

• Review of all National and Regional RDPs (92 in total) and summa-rizing of main aspects, allocation of resources and unique features;

• Development of country and regional fiches and publication on website; analysis of available monitoring data and production of monitoring data summaries including comparative data on pro-gramme financial and economic indicators.


• Development of the ENRD website to promote dissemination of ENRD activities and products throughout the EU including the de-velopment of an EU wide Local Action Group database and LAG Partner Search Tool for Transnational Cooperation (TNC);

• Development and publication of nine issues of the ENRD newslet-ter; Development of four issues of the Rural Development periodi-cal. Focusing on, respectively: (i) EAFRD; (ii) Creativity and innova-tion; (iii) rural diversity and; (iv) climate change. Publications and newsletters including distribution via a mailing list to all registered Local Action Groups;


» Support to the ENRD Coordination committee and Leader subcommittee, thematic working groups and expert meeting. Major outputs comprised:

• Three Coordination committee and two Leader subcommittee meetings supported including preparation of presentations and papers, logistical support, meeting follow-up;


Networking

• Coordination of ENRD contribution to public debate on the future of the CAP (including development of EU27 synthesis paper);

• Expert work, Member State surveys, analysis and reports on: (i) ‘Ter-ritorial specificities and needs in RDPs’; (ii) Links between agricul-ture and the wider rural economy’; (iii) ‘Public goods and public intervention in agriculture; and (iv) ‘Delivery mechanisms of EU ru-ral development policy’; Expert work, analysis and reports on three Leader implementation topics: (i) ‘Implementation of the bottom-up approach of Leader’, (ii) ‘Preserving the innovative/experimental character of Leader’ and; (iii) ‘Implementation of the Leader coop-eration measure’.


Services were provided by 17 full time staff of the CP, supported by a pool of non-permanent experts (approximately 110 person months of short term input) with specialist knowledge relevant to the cur-rent EU rural development programmes in the Member States. The main types of services provided were:

• Development of expert networks to facilitate exchange of expertise and support implementation and evaluation of rural development policies and programmes;

• Supporting information exchange between National Rural Networks, Local Action Groups (LAGs) and Transnational Cooperation initiatives within and between member states;

• Collection, analysis and dissemination of knowledge and information on EU rural development programme implementation and relevant experience examples;

• Collection, collation and dissemination of new Cooperation Project opportunities, initiated by LAGs in both new and old member states to promote new Transnational Cooperation Projects.

• Support to DG Agri /ENRD in RD policy analysis, screening, thematic initiatives and related analytical tasks;

• Analytical support to Thematic Working Groups, Leader Focus Groups and other thematic initiatives at EU level;

• Development of electronic and hard copy publications (ENRD news-letter approximately monthly, Rural Review periodical three times per year);

• Continuing development and maintenance of ENRD website. The site comprises: i) a public part with information on all of the main ENRD activities and a comprehensive library of ENRD reports, and; ii) a re-stricted website for the conduct of online forums and document and information sharing relating to the main activities of the ENRD.


"


9th NRN meeting, 29-30 June 2010 Rural News 9

Rural Review


"


Name of legal entity : Kantor Qwentescountr y: EU27Overall project value (EUR): 490 000Propor tion carried out by candidate (%): 90No of staff provided: 30

Name of client: DG Agriculture and Rural DevelopmentOrigin of funding: European CommissionDates (star t/end): 12/2010-09/2011Name of par tners if any: Institute for Rural Development Research (IfLS)


The objective of the evaluation is to analyse the European Com-mission’s rural development policy as financed by the EAGGF during the 2000-2006 programming period. It draws conclu-sions on the relevance, coherence, effectiveness and efficiency of the different measures and programmes, and seeks to identify exam-ples of good practice. Furthermore, it provides a detailed analysis of the strengths and weaknesses of the 2000-2006 rural development framework, and makes recommendations for future policy design. In addition, in order to provide the greatest added-value in the context of preparing the policy framework for the post-2013 period, the eval-uation also seeks to identify factors influencing the contribution of rural development measures to the new priorities under the Health check, and to EU priorities for the post-2013 period.When formulating the conclusions, the relevance of the Common Evaluation Questions (CEQs) for the evaluation of rural development policy needs to be accounted for. Moreover, supplementary ques-tions, criteria and indicators need to be identified in order to be used in future evaluations. Other key considerations include:

• Existing M&E systems; • The recommendations in the MTE and subsequent improvement

of the programmes, if applicable; • The extent to which rural development programmes achieved

competitiveness, environmental and quality of life objectives;

• The extent to which the efficiency of programme imple-mentation was affected by the delivery mechanisms and programming approach used;

• The extent to which the potential for coherence, synergy or contradiction between different rural development meas-ures was taken into account in programme design and im-plementation;

• The extent to which the measures selected, and the associated budgetary resources, were consistent with the strategy, priorities and quantified objectives established in the RDPs;

• The absorption capacity of rural development measures/pro-grammes as an indication of their efficiency;

• The extent to which the targeting of measures contributed to maximising impact in relation to objectives;

• Activities which contributed successfully to mitigating climate change or adapting to the effects of climate change;

• Activities which contributed successfully to protecting and en-hancing biodiversity; and,

• Activities which had an impact on water management.

The overall approach for project coordination consists of developing geographical clusters based on a Northern, Southern, Central and Eastern division of countries. Each cluster is managed by a Cluster Co-ordinator who guides his/her own Country Experts under the direction of the Project Director. The Core Team is made up by the Project Director, the Cluster Co-ordinators, an Evaluation Method-ologies Specialist and a specialist Survey Team, all supported by an Expert Panel.

Ex-post evaluation of Rural Development Programmes (RDPs) 2000-2006



• Screen all RDPs and analyse all ex-post evaluations for all Member States in question;

• Conduct a survey of all Managing Authorities (RDP, TRDI, Objective 1, Objective 2 FR);

• Survey selected representatives of all Monitoring Committee member throughout EU25;

• Field work and case studies to be carried out in 15 Member States: Austria, Czech Republic, Finland, Germany, Greece, Ireland, Italy, Portu-gal, Spain, UK, Hungary, Lithuania, Poland and Slovakia;

• Produce conclusions and recommendations on rural development policy as a whole, the internal and external coherence of rural devel-opment measures;

• Identify examples of good practice and indicate lessons in relation to the future implementation of rural development policy;

• Produce and disseminate a leaflet on key findings.

http://ec.europa.eu/agriculture/evaluation/rural-development-reports/ex-post-evaluation-rdp-2000-2006_en.htm

Name of legal entity : Kantor Qwentescountr y: EU27Overall project value (EUR): 459,190Propor tion carried out by candidate (%): 30No of staff provided: 7

Name of client: EC / DG EMPL Origin of funding: ESFDates (star t/end): 07/2009-01/2010Name of par tners if any: Metis GmbH (Lead contractor)


The main purpose of the evaluation was to assess the effectiveness of EQUAL in terms of producing and mainstreaming innovation that is relevant for combating discrimination and promoting equal op-portunities in relation to the labour market. On the basis of these results, the evaluation drew conclusions on the intermediary and on the potential long-term impact of the EQUAL Community Initiative on the employment, social inclusion and the equal opportunities and anti-discrimination policy areas. This evaluation also examined and drew conclusions on the Community Added Value of EQUAL.The scope of the evaluation was to provide specific results and conclusions for each of the nine thematic fields of activity defined under the EQUAL Community Initiative. With regard to the evalua-tion of the implementation of Community Initiative Programmes at national level, a differentiated level of analysis between the EU15 and the EU10 Member States was made, taking into account that most of the EU10 only participated in the second round of EQUAL which started in 2004. Although EU funding for EQUAL was available only under the 2000-2006 programming period, implementation in the Member States continued until 2008 and all 27 Community Initiative Programmes were covered by the evaluation.


• An account of the number of projects, number of direct beneficiaries and number of target group individuals assisted, under each thematic field of activity. Also, an account of the allocation of resources for each thematic field of activity, with a break-down for national activities, transnational activities and activities at EU-level financed by the Euro-pean Commission’s Technical Assistance for EQUAL;

• An inventory of all validated innovations produced within each the-matic field of activity defined under EQUAL;

• An inventory of all cases of confirmed successful mainstreaming of innovation, in terms of take-up at a higher institutional/policy level or transfer into another context, especially the ESF, the ERDF, and the So-cial Protection and Social Inclusion Strategies (without omitting other key European and national frameworks of intervention);

• EQUAL Focus Group meeting with the client and stakeholders held in Brussels mid-November.

• To complete the evaluation a Final Report was submitted.

Ex-post Evaluation of the EQUAL Community Initiative (2000-2006)

http://ec.europa.eu/social/keyDocuments.jsp?policyArea=&type=73&country=0&year=0&advSearchKey=equal&mode=advancedSubmit&langId=en


Name of legal entity : Kantorcountr y: GreeceOverall project value (EUR):156,100Propor tion carried out by candidate (%): 50No of staff provided: 3

Name of client: Ministr y of Interior, Decentral isation and E- governmentOrigin of funding: Ministr y of Interior, Decentral isation and E- governmentDates (star t/end): 4/2011–06/2014Name of par tners if any: ADVICE


This project is the most important sub-project of the programme “Organisation of agencies to integrate, monitor and evaluate the equality policies in public actions” as it will define and initiate the process of implementation of the rest of the sub-projects. The moni-toring mechanism of the equality of the two genders aims to sup-port Government bodies to strengthen their policies in favour of equality. In this project we will:

• Elaborate a business plan for the monitoring mechanism of the equality of the two genders;

• Define the specifications for specialised research, studies and na-tional reports which is the main activity of the monitoring mecha-nism;

• Define the specifications of the other sub-projects under the main programme;

• Define the specifications for the tasks of the working groups;• Monitor the implementation of the business plan to ensure the

effective operation of the mechanism.


• Elaborate a business plan for the monitoring mechanism of the equal-ity of the two genders;

• Define the specifications for specialised research, studies and national reports which is the main activity of the monitoring mechanism;

• Define the specifications of the other sub-projects under the main programme;

• Define the specifications for the tasks of the working groups;• Monitor the implementation of the business plan to ensure the effec-

tive operation of the mechanism.

Business plan for the monitoring mechanism of the equality of the two genders and support of its implementation

Name of legal entity : Kantorcountr y: RomaniaOverall project value (EUR): 630,000Propor tion carried out by candidate (%): 85No of staff provided: 11

Name of client: Ministr y of Communication and Information TechnologyOrigin of funding: World BankDates (star t/end): 05/2008-05/2011Name of par tners if any: 4eSoftware SrL


The government of Romania, through the Ministry of Communi-cation and Information Technology has received a loan for financ-ing the Knowledge Economy project. The project aims to support knowledge-driven activities at the national level, as well as directly within local communities, in particular to accelerate the participa-tion of knowledge disadvantaged communities in the Knowledge Economy and Society.

The project components included a coherent set of interventions built around the physical, human and financial resources. Disadvan-taged communities were selected to enable them to use and lever-age knowledge in their daily economic and social lives.

• Component 1: Access to Information and Communication Tech-nology (ICT) in Knowledge Disadvantaged Communities and Im-proved Digital Literacy;

• Component 2: Development and promotion of e-government services;

• Component 3: Promotion of e-commerce and innovation support for micro, small and medium enterprises (MSMEs).

The objective of the assignment was to design and implement a Monitoring and Evaluation System (M&E) for measuring the outcome of the project, namely the degree of achieving the project develop-ing objective and the contribution of each component to this end.

The main scope of the work was to design a comprehensive M&E System, including methodology and all necessary activities to de-velop and implement the appropriate instruments in accordance with the following objectives:

• Monitor the progress of each Project component, based on a rep-resentative sample;

• Evaluate the general and specific outcomes of the project;• Support the decision making process and the program manage-

ment capacity by establishing the general framework and the tools of the Project’s M&E System in order to support the dynamic planning and the implementation of the management tools.


• Definition of the Project’s general indicators and specific indicators for each component and subcomponent, and set-up the Project’s M&E methodology;

• Set-up a complex M&E methodology for the overall Project activities, taken into consideration all available resources and operations, ac-cording to the pre-defined indicators;

• Developing the M&E system implementation procedures (including a Tool-Kit/Manual, M&E Implementation Guide and a detailed Imple-mentation Plan);

• The implementation of the M&E system;• Elaboration of the final evaluation of the Project.

Design and Implementation of a Monitoring and Evaluation System for the Knowledge Economy Project


Name of legal entity : Kantorcountr y: RomaniaOverall project value (EUR):400,000Propor tion carried out by candidate (%): 80No of staff provided: 6

Name of client: European Commission DG Regional PolicyOrigin of funding: European Commission DG Regional PolicyDates (star t/end): 04/2008- 04/2009Name of par tners if any: Foundation Par tners for Local Development (FPDL)


Romania will benefit, during the period 2007-2013, of its first pro-gramming period under the cohesion policy. Local authorities, at municipal or county level, will then be significant beneficiaries of the structural funds, would it be under the regional operational pro-gramme, the increase of economic competitiveness one or the envi-ronment programme.As beneficiaries, local authorities could face difficulties with regard to their capability to manage complex infrastructure projects, from the initial investment plan to the operating stage. Thus attention should be paid to their capacity to properly implement and run the projects, in order to guarantee the absorption of the Funds and the sustain-ability of the projects financed.In this context, the study will assess the situation prevailing within Romanian regions, with regard to the capacity of local authorities to implement projects in three sectors: sustainable urban develop-ment, including urban transport, local road infrastructures and waste management. Recommendations will be consequently issued, de-riving from possible successful experiences in other member States.


The study involves:• Assessment of the Romanian local authorities, with regard to their

capacity to design, implement and operate infrastructure projects in urban improvement, regional and local roads and waste manage-ment sectors. Identification of organisational, financing or staffing weaknesses;

• Assessment of the capacity of existing regional operating companies, in water and waste water sectors, to efficiently design relevant invest-ment plans and implement and operate corresponding investments;

• Issuing of detailed recommendations to overcome the possible dif-ficulties arising from the preliminary assessments and of a subsequent detailed action plan with clear deadlines.

Study on the assessment of the management of infrastructures by local authorities in Romania

Name of legal entity : Kantorcountr y: EU-wideOverall project value (EUR): 99,300Propor tion carried out by candidate (%): 30No of staff provided: 2

Name of client: EC DG Justice Freedom and Security (JLS)Origin of funding: EC DG Justice Freedom and Security (JLS)Dates (star t/end): 05/2008- 01/2009Name of par tners if any: CPR


Directive 95/46/EC on the protection of individuals with regard to the processing of personal data and on the free movement of such data, provides in article 29 for the set up of a Working Party on the protection of the individuals with regard to the processing of per-sonal data (known as WP29). The WP29 is composed of a representa-tive of the supervisory authority or authorities designated by each EU Member State, of a representative of the authority established by the Community institutions and of a representative of the Commis-sion. It has advisory status and acts independently. According to art. 30 of the Directive, its task is:

• To examine any question covering the application of the national measures adopted under the Directive in order to contribute to the uniform application of such measures;

• To give the Commission an opinion on the level of protection in the Community and the third countries;

• To advise the Commission on any proposed amendment of the Directive, on any additional or specific measures to safeguard the rights and freedoms of natural persons with regard to the pro-cessing of personal data and on any other proposed Community measures affecting such rights and freedoms;

• To give an opinion on codes of conduct drawn up at Community level.

During its 10 years of performance, the WP29 has adopted more than 120 opinions and other documents. In respect of the role of the WP29 as advisor to the Commission, the Commission has set a target to evaluate the WP29 documents in order to examine whether they contribute efficiently to the advisory task of the WP29 to the Com-mission.

The evaluation team examines the opinions mentioned under points a) and b) above produced by the WP29 and how and to what extent the principles set out in these opinions have been implemented by the Commission. The results of this evaluation study will lead to sug-gestions to improve the working procedures and methodology of the WP29 in order to become more efficient in accomplishing its role of Commission advisor.


The task consists of carrying out an analysis of the impact of the WP29 opinions on the work of the Commission. The study will:

• examine to what extent the WP29 opinions have been taken into con-sideration by the Commission in the field of data protection;

• analyse the contribution of the WP29 to the work of the Commission in the field of data protection.

The activities to be undertaken for this purpose include:

• Data Collection, including ini-tial analysis of the documenta-tion produced by WP29 and of action undertaken by the Commission following WP29 opinions;

• In-depth assessment of the in-teraction between WP29 and the European Commission

• Elaboration of key conclusions and overall recommendations.

• Elaboration of the final evalua-tion of the Project.

Evaluation of the contribution of WP29 to the work of the Commission in the field of data protection(Framework Contract for the provision of evaluation and evaluation related services on Community policies, programmes and other activities in the area of Justice, Freedom and Security)


Name of legal entity : Kantorcountr y: EU-wideOverall project value (EUR):95,600Propor tion carried out by candidate (%): 100No of staff provided: 5

Name of client: EC DG Justice Freedom and Security (JLS)Origin of funding: EC DG Justice Freedom and Security (JLS)Dates (star t/end): 005/2008- 01/2009Name of par tners if any:None


The Charter of Fundamental Rights of the European Union, in Article 8, establishes the right to the protection of personal data as a funda-mental right, distinct from the right to respect for private and family life, home and communications set out in Article 7.The main objective of the project is to prepare an overview of the means used by national data protection supervisory authorities (NDPSAs) of the EU Member States in the promotion of personal data protection in general, and awareness raising in particular. This overview will provide information about the wider context in which the relevant means and methods are being applied, and their impact on both the proper and efficient application of data protection rules, and on the desired perception of the protection of personal data by the different national communities. On the basis of the results of the overview exercise, seven data pro-tection supervisory authorities within the EU will be selected for detailed examination. For each authority, the evaluation team will examine the methods applied in the promotion of personal data protection, with a focus on awareness raising activities. Where ap-propriate, other experts in the field can be approached for their opin-ions as to how existing means and methods may be improved.


• Desk research to establish an overview of means used by NDPSAs of the EU Member States;

• Further development and finalisation of methodology taking into account findings about relevant means & methods and their impact;

• In-depth assessment of communication means applied in seven EU Member States;

• Stakeholder surveys, NDPSA interviews;• Overall analysis of findings;• Elaboration of key conclusions and recommendations.

Evaluation of the means used by National Data Protection Supervisory Authorities in the promotion of personal data protection (Framework Contract for the provision of evaluation and evaluation related services on Community policies, programmes and other activities in the area of Justice, Freedom and Security)


Name of client: European Commission DG EMPLOrigin of funding: EC ESFDates (star t/end): 09/2005-08/2009Name of par tners if any: ÖIR Management GmbH


Under Article 6 of the European Social Fund (ESF) Regulation the Commission may finance operations of an innovative nature and pi-lot projects concerning labour markets, employment and vocational training and operations directed, within the framework of social dia-logue, at staff from enterprises in two or more Member States.For the period 2004-2006 one over-arching theme, “Innovative Ap-proaches to the Management of Change”, and two sub-themes: “management of demographic change” and “management of re-structuring” were selected and relevant calls for proposals were pub-lished.Through this contract the Commission calls on services of experts for an external evaluation of the calls for proposals. The evaluation shall examine the overall achievements and operation of the entire call for proposals. The overall analysis shall be based on a thorough assessment of project activities. Conclusions and recommendations will be used in policy development within DG Employment and So-cial Affairs and in order to animate discussion with Member States and relevant stakeholders about ESF innovative actions.The four principal sub-themes of the work to be carried out are: in-novation, networking and dissemination, mainstreaming and trans-nationality, and the operation of partnerships.


• Continuous evaluation of calls for proposals and projects• Writing of a Method Report• Fieldwork: analysis of project documentation, visits to projects, prepa-

ration of case studies• Preparations of conclusions and recommendations• Preparation of Interim Reports on findings, including key lessons on

innovation, dissemination and networking, sustainability and main-streaming, monitoring and evaluations

Evaluation of innovative measures under Article 6 of the European Social Fund regulation


Name of legal entity : Kantorcountr y: EU-wideOverall project value (EUR):40,850Propor tion carried out by candidate (%): 16No of staff provided: 1

Name of client: EC DG Justice Freedom and Security (JLS)Origin of funding: EC DG Justice Freedom and Security (JLS)Dates (star t/end): 04/2007- 02/2008Name of par tners if any: ECO CECL


In September 2002 the European Commission awarded a contract (ending in September 2006) to the Catholic University of Leuven in order to set up a network of independent experts who are au-thorities on fundamental rights in order to receive an assessment of the implementation of the European Union institutions and by the member States of each of the fundamental rights laid down in the Charter of Fundamental Rights. The network comprised experts in the field of fundamental rights, so that the expertise of the network covered all the EU Members States.

The KANTOR association was contracted by the EC to carry out the final evaluation of the activities of the network as part of the prepara-tory action on research and evaluation programme on respect for fundamental rights.


The purpose of the evaluation was to analyse the five years of im-plementation of the network as a preparatory action and to provide guidance as to a possible successor action in monitoring and respect of fundamental rights in the EU.The objectives of the evaluation were:

• The assessment of the network as an instrument delivering reliable and up-to-date assessment of the implementation by the EU institu-tions and by the Member States of each of the fundamental rights laid down in the Charter;

• The assessment of the effectiveness, efficiency, utility and consistency of the work of the network in performing its tasks;

• The setting up of the basis for future measures in this area by identi-fying possible future actions and recommend best possible options.

The evaluation work programme consisted of desk research and stakeholder interviews and the analysis of the results and reporting to the EC.

Final evaluation of preparatory action: “Research and evaluation programme on Respect of Fundamental Rights” Part One: Work of Network of Independent Experts(Framework Contract for the provision of evaluation and evaluation related services on Community policies, programmes and other activities in the area of Justice, Freedom and Security)


Name of client: EC DG Justice Freedom and Security (JLS)Origin of funding: EC DG Justice Freedom and Security (JLS)Dates (star t/end): 12/2007- 10/2008Name of par tners if any: ECO


The INTI Programme is a European Commission funded programme for trans-national projects promoting the integration of Third-Coun-try Nationals (TCNs) in the EU Member States (MS) as well as encour-aging cooperation in this field between MSs through the exchange of good practices. Among others, the Programme aimed at support-ing the creation of partnerships and of transnational networks, the development of the integration models and the dialogue with the civil society.The INTI Programme co-financed 64 pilot and preparatory actions. The first round of pilot actions commenced in 2003 with a commit-ment appropriation of € 4 million that were followed in 2004 and 2005 by the INTI Preparatory Actions with commitment appropria-tions of € 6 million and € 5 million respectively. For 2006, which is the last year of the INTI preparatory actions, € 5 million were allocated. 15 projects were selected in 2003, 22 projects in 2004, 15 projects in 2005 and 12 projects in 2006.The KANTOR association was contracted by the EC to carry out an evaluation covering five years when INTI projects were implemented (2003 – 2007) and in geographical terms, all countries that partici-pated in the INTI Programme (EU Member States, candidate coun-tries and third countries). The evaluation is to be carried out over an eight month period.


The scope of the evaluation is to assess the relevance and usefulness, efficiency and effectiveness of the INTI Programme;The evaluation is being carried out in three phases:

• Inception phase – Preparatory Tasks: a kick-off meeting and follow-up interviews with officials from DG JLS and other relevant DGs, devel-opment of an intervention logic, evaluation questions and indica-tors, desk research, review of project documents and development of project typology, specification of the evaluation methodology, and preparation of an inception report;

• Field phase – Survey Work, Interviews and Case Studies: survey of the project leaders and partners, migrants’ organizations and National Contact points followed up by case studies and interviews, and prepa-ration on an interim report;

• Finalization phase – Final analysis and reporting: analysis of the infor-mation gained during the field phase.

Evaluation of the INTI Programme (Framework Contract for the provision of evaluation and evaluation related services on Community policies, programmes and other activities in the area of Justice, Freedom and Security)


Name of legal entity : Kantorcountr y: RomaniaOverall project value (EUR):1,808,630Propor tion carried out by candidate (%): 70No of staff provided: 15

Name of client: EC PhareOrigin of funding: EC PhareDates (star t/end): 05/2007- 02/2009Name of par tners if any: CyclePlan Ltd


Sound financial management of the Community funds requires proper and transparent monitoring of implementation progress as well as the evaluation of progress in implementation of pre-acces-sion measures and strategies. In Romania the PHARE Interim Evalu-ation (IE) is based upon Phare monitoring reports, which have been produced for the 10 Sectoral Monitoring Sub-Committees by the Programme Evaluation Unit within the Implementing Unit. The projects to be evaluated fall under the following sectors: Inter-nal Market, Environment, Transport, Public Administration, Public Finance, Economic and Social Cohesion (ESC), Cross-border Coop-eration (CBC), Social (including minorities) Affairs, Justice and Home Affairs, Agriculture and Rural Development.All Phare Projects and Programmes of the Financing Period 2003 – 2006 will be evaluated under the Phare Interim Evaluation Scheme aiming to enhance the relevance, efficiency, effectiveness, impact and accountability of PHARE pre-accession funds.The objectives of the project are:

• To implement the Interim Evaluation Scheme on a decentralised basis;• To serve as a quality management tool of providing Phare pro-

gramme managers in Romania with an independent analysis of the facts and findings on the implementation of on-going pro-jects, describing the performance of parties involved, the capacity of Romania to implement the Acquis Communautaire and to pro-vide an evaluation of the progress and likelihood of a programme’s success or failure in achieving the objectives set;

• To provide an early warning system for programme implementa-tion in Romania;

• To help develop monitoring and evaluation capacity in Romania;• To support know-how exchange between Interim Evaluation

Schemes in other countries.


• Programme-wide, sectoral and thematic evaluations

• Knowledge transfer and training activities

• Seminars and information dis-semination

The following reports will be drafted under this project:• 20 sectoral evaluation reports (10 in-depth and 10 standard);• 2 consolidated country summary reports;• 2 applied methodology reports;• 2 thematic reports.

Phare Interim Evaluation Scheme Romania

http://discutii.mfinante.ro/static/10/Mfp/evaluare/Simplifeid_Guide_Pro-gramme_Evaluation.pdf

Name of legal entity : Kantor Qwentescountr y: EU-wideOverall project value (EUR): 96.025Phase 1: 20.000Phase 2:76.025 Propor tion carried out by candidate (%): 100

No of staff provided: 3Name of client: European Environment Agency (EEA)Origin of funding: European Environment Agency (EEA)Dates (star t/end): 12/2012-12/2013Name of par tners if any: none


The project supports the EEA with its dissemination needs. The focus of the project is the optimisation of dissemination of the Agency’s information and effective management of contacts through two contract Phases:

» During Phase I:

• An online contacts’ database (CRM type) that can be accessed by EEA staff with specific user rights was set up. The database con-tains all information fields necessary for users to be able to create targeted mailing lists for electronic as well as hardcopy dissemina-tion. The lists and fields comply with the OPOCE and Super Office (already in use by EEA) standards.

• Hosting and maintenance of the online database.• Quality assurance, updating and completion of existing contact

information performed for eventual inclusion in the database.

» During Phase II the aim is to further enhance the capacity of EEA’s dissemination activities through:

• Renewal of hosting and maintenance of the database.• Further enhancement of the CRM tool created during Phase I.• Provision of training for the online applications developed for EEA

staff (in-house and remotely).• Creation of training materials and documentation (manuals) de-

veloped for all tools.• Maintenance and performance of targeted mail campaigns / Cam-

paign Monitor.• Production of a unique graphical identity for EEA mass mailing

templates.• Production of a subscription form (linked to EEA website) to allow

subscribers to register in the online database and update their contact details.

Provision of support to EEA with its dissemination activities (3323/B2012/EEA.55151 & 3323/B2013/EEA.55365)

Miscellaneous


» Phase I:

• Hosting and maintenance of the database.• Set up of a Client Relationship Management (CRM) type application to

advance the EEA activities (contacts repository, mass mailing & publi-cations (hard copy) dissemination).

• Imported a total of 1446 contacts from the existing EEA database of contacts, of which 655 records needed to be verified and corrected.

» Phase II:

• Hosting and maintenance of the database.• Enhancement of the EEA CRM tool. • Preparation of training manual and documentation and conduct of a

four-day training course for three levels of users: administrators, opera-tors, users.

• Performance of 2 mailshots on behalf of EEA.• Creation of 3 themed based, newsletter mock-ups for use by the EEA.• Development of a subscription tool.

Rue du Marteau 81,

1000 Bruxelles

Tel: 02 280 07 74

Fax: 02 280 0774

www.kantorqwentes.eu

[email protected]

Kantor Qwentes project reference

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