Kano analysis and your job

Kano analysis and your job �

Su Jack 2012/12/30�

Contents �

•  Introduc<on •  Kano analysis •  Your work ? •  Change your mind •  Conclusions

•  Knowledge and ac<on •  Understand then arrive •  Feng Qingyang and Linghu Chong

•  With your work. •  Are they correct ?

Your work?� Item Ac(on Your response Results 1 Finish work on (me Delay Let boss die 2 Update the work condi(ons No, do not want to do it Let boss die

3 Boss give your jobs by mail No maGer do or not, no response

Boss need to confirm again and again….

4 Ask you do something Do not like Why does boss like you ?

5 Morning mee(ng Report ac(ons that you want. Why does boss like you ?

6 Update the database It is not important. Let boss die.

7 Boss kindly remind you to care about risk of your jobs. It will not happen. Bad cycle. Busy day by day

8 Always need boss to help you. I am busy, ley boss do something…. Who is the leader ?

9 Always spend boss (me No feeling, it is ok. Who is the leader?

10 Always use the same methods that you learned in school.

Job is busy, no (me to learn more things.

Method is the same in every year.

Think again ? Is Must be done ?

Change your mind, Do it !�

VOC, VOB or VO yourself ?�

•  Which one is important ? •  Decide the priority. •  How do you know ?

VOC (customer)

VOB (boss)

VOY

Working components� Manufacture

Design

Market

Working

For Who ?

Empathy � •  Higher level. •  Consider in the different posi<ons.

Team �

•  Leader and followers •  Key of success -‐ Execu<ve Ability •  Revolu<onary feeling

Struggle�

Professionalism�

•  To be professional •  Endlessly improve yourself.

Conclusions�

•  Change your mind. •  Pursuance excellence in your life.

Author

•  Su Jack (Facebook 蘇紹禹) •  Email : [email protected] •  This report is used in class. If you want the detail paper of this class, please contact with me by mails.

•  Welcome to discuss the report with me.

Kano analysis and your job

Business

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