KAMAL VERMA

Mobile: +91 9587654700; Email: kamal_verma91@yahoo.com;Linked in: https://in.linkedin.com/pub/kamal-verma/2b/ab/124

Seeking an assignment in Corporate HR/Employee Development, Performance Management Systems, Employee Engagement & Relations

SYNOPSIS

MBA (HR) professional, 4+ Yrs. of experience, currently working with Anya Hotel and Resorts – Designed Hotels( Starwood Hospitality) as Executive HR and Training

Hands-on with variety of HR verticals viz Staffing, Learning & Development, Performance Management Systems – Using various tools aligned with Competence Mapping, Employee Engagement, Compensation and Benefits.

Adept at handling EXPAT(Expatriate) employees (FRRO formalities)

Article about butler service in Leela magazine summer addition 2014. Conferred with Gem's employee of the year 2011 Appreciation Letter from Hotel General Manager for helping a guest during her medical emergency. Being Butler to Owning family (Leela palace hotels and resort) Butler to Dr. Shashi Tharoor Minister of State for Human Resources Development. Butler to Vasundhara Raje Chief Minister of Rajasthan. Butlers to Mr. Rose EVP to Preferred Hotel Group. Butler to Mr. White CEO PepsiCo India ltd Butler to Ashok Sharma Ex vice president Taj group of hotels (international).

HR and Operations Exposure- 4+ Years Currently as : Executive Human Resources and Training Organization : Anya Hotel and Resorts – Designed Hotels (Starwood Hospitality)Duration : June 2016 – Till DateResponsibility : Human Resources

Staffing and Sourcing: Recruitment through various sources like job portals, advertisements, consultants, mass walk-ins, job fairs, campus

recruitments, resume data bank, employee references after identification of manpower requirements. Planning human resource requirements in consultation with HoD’s as well as operational areas. Supervising staffing, recruitment, induction program, contract negotiations, exit interview, discipline, adherence to

policy & procedures for regular and contract employees. Salary Negotiation, Rolling Offer Letter, Joining Formalities, ID Card Preparation, Appointment Letter issuance including -

Reference Checks, Collection of Personal & Professional Information, Bank Formalities, EPF, ESIC, Routine Medical Check-ups, Medi-Claims & Induction/ Orientation Programs.

Drafting Job Descriptions for various positions in consultation with department concerned Welcoming, Orientation and On-Boarding of new hires to ensure smooth induction to the organization.Employee Relations: Fun at Work Activities like Monthly Birthday Bash, Employee Events, Team Building Activities, Theme Based

Activities and Games, Staff Parties, Annual day Bash. Ensuring organization-wide Reward & Recognition (R & R) program, timely and unbiased execution of R & R events,

ensuring timely and fair gifts and certificate distribution, maintaining expenses within budgets. Culture Building and Cascading Organization Mission and values across various levels

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Conducting Employee Confirmations, Appreciations and Promotions via. Internal Job Promotions (IJPs) using various tools like Technical proficiency, Group Discussion and Panel interview.

Working and updating various Manuals and Guidebooks like Employee Handbook, Hiring Handbook, HR Manual and Managers Manual, etc.

Building an open culture and an environment of trust through effective Employee Communications through Employee Newsletter, Open Forum, Town Halls, Feedback Mechanisms, Surveys and Open Door Policy.

HR Management Budgeting the Payroll cost and other welfare expenses, manpower planning & HRMIS Handling & Upkeeping Employee Cafeteria, Employee Lockers, Employee Accommodation, Employee Transportation,

Employee Grooming. Handling formalities for EXPAT employees (FRRO formalities). Preparation and timely implementation of HR Monthly Calendar, HR Annual Calendar.Salary Administration and Performance Appraisal: Formulating & implementing increment, incentive & other remuneration policies. Managing payroll functions of the staff as per settlements using Attendance Software Time Tec and Payroll software-

Alif (PRISM); organizing rewards, incentives and awards for the employees. Handling promotions, up gradations, transfers, annual revisions, appraisals, employee benefit programs, full & final

settlements and other statutory recoveries. Evaluating the performance of employees as per identified KRA's by driving mechanism for measuring performance;

performing Career Development Planning(Job Chats, Mid Term Reviews, Feedback sessions) Enhancing employee performance through training, job evaluation & performance appraisal. Develop Individual development Plans for associates and develop bench strength to enable succession planning

Position 2 : Team Leader Front Office and Butlers Organization : The Leela Palace Hotels and Resorts, Udaipur and Delhi

Duration : July , 2010 – June 2014

Responsibility : Front Office and Butlers

Working as the Head Butler. Handling Front office, Guest Relation and Butler Service Operation. Doing room orientation during check in. Handling Private Bar Operations. Monitor mini bar loss statement and ensuring control measure. Controls pilferage and breakages to cut down operational cost. Taking in room check in and checkout coaches and provide on the job training to new joiners and subordinates. Achieving the highest standard of service through guest interactions, keeping the colleagues updated and through a

consistent liaison with other departments. Conducting pre arrival meet and monitoring VIP/Elite guest movement and passing on the information to all the key

areas. Conducting daily shift meetings/briefings and passing on key information to associates Excellent knowledge of PMS i.e. Opera ver. 5.0.2, with hands on experience of training fresher’s Training and Developing team to deliver exceptional level of service which enhances GSS scores Effective planning to build a well organized system and mapping out the obstacles Encouraging team to achieve goals and giving constructive feedbacks for continuous improvement Controlling cost by scheduling the manning and lessening wastage of resources Effectively handling guest issues and complaints Assist with check book accounting, operating budgets. Ensuring Impeccable Arrival/Departure experience Oversee the Front Office department in the absence of Duty Manager

ACADEMIA

2016 MBA (HR & MARKETING) - Regular from UP Technical University

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2010 Bachelor in Hospitality Management from University of Mangalore 2009 Diploma In Food Safety 2007 12th from CBSE Board2005 10th from ICSE Board Trained at Implementing:

Business Skill Development Workshop (8 Days)

Undergone various Psychometric tests:State-Trait Anxiety Test (STAT), Comprehensive Interest Schedule (CIS), Motivational Analysis Test (MAT), Fundamental Interpersonal Relations Orientation – Behaviour (FIRO-B), Thomas-Kilmann’s Conflict Resolution Inventory (TKI), Myers-Briggs Type Indicator (MBTI) and 16 Personality Factors Test (16 PF).

PERSONAL DETAILS

Date of Birth : 18th October, 1989Status : UnmarriedPresent Location : Gurgaon (Haryana)Linguistic Abilities : English, Hindi,

KAMAL VERMA

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