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Products

AskMe quickly connects people with questions to content and people with answers, helpingorganizations leverage their most strategic asset knowledge capital.

AskMe delivers business-ready social media tools on top of a knowledge management and

business process management foundation. his unique and powerful combination enables

AskMe to help organizations of any size build knowledge capital that can be used to speedinnovation, reduce costs, and improve customer service.

Solutions

!rganizations that successfully build and leverage their knowledge capital will thrive in today"s

fast-paced global economy. AskMe helps organizations effectively share their knowledge and

tackle some fundamental business challenges.

Expertise identification

The challenge

#mployees struggle to find the right e$pert or information to answer pressing business questions

in a manner that"s timely and accessible.

The business impact

%ecisions are made with limited or incorrect information.

#ffort is duplicated across teams and over time (i.e. answering the same question over

and over).

&ycle time and costs are increased.

&ustomer satisfaction 'internal and(or e$ternal) is negatively impacted.

The AskMe solution

AskMe enables organizations to find the right e$perts by creating detailed user profiles using

tools including smart auto-profiling technology. hese profiles are constantly updated based onuser activities to continually refine results. Advanced search and analysis capabilities furtherimprove the ability of the system to connect people with questions to the right e$perts, e$isting

best practices, previous answers to the same or similar questions, and other relevant content in a

rapid timeframe.

Employee disconnect

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The challenge

#mployee engagement, problem solving, and innovative thinking is blocked by geographic and

functional silos.

The business impact

%uplication of effort across teams (i.e. 3 different project teams pursuing the same

problem and coming up with 3 different solutions).

*hared vision and innovation from cross-functional engagement is limited or non-

e$istent.

+% and production costs and cycle time increases.

ew business and revenue opportunities are missed

The AskMe solution

AskMe breaks down barriers and connects employees across organizational and geographic

boundaries through communitiesgroups connected by common interests and goals. AskMe

communities help drive employee engagement and keep people connected through innovative

collaboration tools. hese tools allow them to create content, give and receive feedback, build ashared vision, and be recognized for their work. his ongoing community-based collaboration

provides a broader view of organizational activity and ensures that the pool of knowledge capital

is constantly e$panded and refined.

Knowledge erosion

The challenge

#mployees leave the organization and with them go undocumented best practices, criticale$pertise and unique organizational knowledge that is hard-won over time.

The business impact

#$pertise and knowledge must be re-acquired with no guarantee that it will replace what

was lost.

/roductivity decreases, innovation slows and operational efficiencies are reduced.

&ycle time and costs are increased.

&ustomer satisfaction 'internal and(or e$ternal) is negatively impacted.

The AskMe solution

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How to "uy

AskMe can be purchased as an affordable subscription service with quarterly and annualpayment plans and fle$ible deployment options that include0

/ublic &loud - AskMe as a *aa* 'software-as-a-service) solution via 1ivemine"s public

&loud provider partner *kytap. his is an ideal option for mid-sized companies, business

units within large organizations, and enterprises wanting to start small and scale theirAskMe deployment as their user base grows.

/rivate &loud - AskMe deployed as a multi-tenant *aa* solution within an enterprise"s

private &loud for 2 organizations wanting to offer AskMe as an internal service.

etwork Appliance - AskMe deployed on a 1ivemine-provided physical or virtual

appliance behind a firewall.

&ustomer !wned #quipment - AskMe deployed on a physical or virtual server provided

by the customer per 1ivemine"s specifications