K10611 OPC
15
CAREER POINT UNIVERSITY KOTA RAJASTHAN MAJOR ASSIGNMENT SUBJECT-OPC TOPIC –QUALITY ASSURENCE OF HOSPITAL SUBMITTED BY SUBMITTED TO MOHAMMAD SHAHBAZ MR. BHUPENDRA GEHLOT U.I.D.-K10611 ASST. PROFESSOR ME BRANCH-M.E. DEPT. CPU
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Transcript of K10611 OPC
CAREER POINT UNIVERSITY KOTA RAJASTHAN
MAJOR ASSIGNMENT SUBJECT-OPCTOPIC –QUALITY ASSURENCE OF HOSPITAL
SUBMITTED BY SUBMITTED TOMOHAMMAD SHAHBAZ MR. BHUPENDRA GEHLOTU.I.D.-K10611 ASST. PROFESSOR MEBRANCH-M.E. DEPT. CPU
World without word “Quality”
People and Organizations must behave morally Sensitivity toward ◦Social◦Cultural◦Economic◦Environmental issues
CONTENTLiterature viewDefinitionThe importance of Total QualityTQM movement in HealthcareTQM principlesQuality Assurance and controlTools for Process ManagementLean and Six Sigma concepts in HealthcareReferences
Literature view In 19 century: The root of quality assurance
initiatives in healthcare Florence Nightingale’s as far back
In 1913 : The American College of Surgeons (ACS) was founded great variations in the quality of healthcare
By 1917 and 1930 : The ACS developed the Hospital Standardization Process`
By 1992: The American Society for Quality's (ASQ) Healthcare played role of improving healthcare quality.
By 1997 : Quality Council of India (QCI) was established as an autonomous body - National Accreditation Board for Hospitals and Healthcare Providers (NABH)
DEFINITION
The American National Standards Institute (ANSI) and American Society Quality (ASQ) define quality as
“The totality of features and characterizes of a care or service that bears on its
ability to satisfy given needs”
According to Crosby, Quality is“Conformance to Requirements or Specifications”
The Importance of Total Quality
Total Quality of performance that is directly related to healthcare safety, security, attitude staff, role of doctors in terms of ‘time’ includes appointment, delay time, service time, timing with regards to medical treatment and surgery.◦ Quality of administration and management ◦ Quality of doctors and supporting staff◦ Quality of hospital care
TQM Movement in HealthCare
Hospitals and other healthcare organization across the globe have been progressively implementing TQM to reduce costs, improve efficiency and provide high quality patient care.
TQM, which places on improved customer satisfaction, offers the prospect of great market share and profitability.
TQM can be an important part of hospitals competitive strategy in quality of healthcare system.
TQM PrinciplesCustomer focused organizationLeadershipInvolvement of peopleProcess approachSystem approach to managementContinual ImprovementFactual approach to decision makingMutually beneficial supplier relationships
Quality AssurancePlanned activity or systematic approach to
provide adequate confidence of healthcare and service
Quality Assuranc
e
Mission
Objectives
Allocate the
resources
Quality Audit
Quality Improvem
ent
Quality Control• Ensures that planned activities to take
place as per quality design–Measuring quality process– Timely data collection and analysis – Effective supervision
Tools for Process Management
The tools and techniques, that Support Quality Management within the organizational fundamental components of TQM
7 Basic Quality techniques: Cause and Effect Diagrams Flow Charts Histograms Pareto Charts Run Charts Control Charts Scatter Diagrams
Quality SystemQuality System has become vital role
for survive of an organization.International Organization for
standards (ISO) technical team developed the quality system standards.◦ ISO 9001:2000 (Quality Management Systems)
NABL ◦ ISO 15189-2003
BenchmarkingBenchmarking is defined as
◦Measuring of performance best in hospitals
◦Determining how the best in time achieve
◦Performance levels ◦The information of hospital’s
Strategies Planning Implementation
Continuous Quality Improvement Part of the management of all system
and process Achieving the highest of
performance The process of continues improvement
must contain regular cycles of planning, execution and evolution
CONCLUSION Learn the TQM during Industry
experience: ◦ Transasia Bio-Medicals Ltd, Mumbai◦ Inspired from Production team◦ Quality Integration team◦ Colleges and team my members
Training Under the Japanees Quality Consultant◦ Mr. Yashiki San (43 years Experience in
QMS in Automobile Industry – TOYOTA and others)
In future I want to start Quality Management Consultants in Healthcare Management for Hospital systems.
