K H CLIENT NEWS a quarterly seasonal update · Spring 2015 K&H CLIENT NEWS a quarterly seasonal...
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Spring 2015 K & H CLIENT NEWS a quarterly seasonal update Client Services Hours Monday-Friday, 8:30AM – 4:30PM All voice mails and e-mails received after hours will be responded to NLT the following business morning. 703-849-1272 703-849-0728 [email protected] Mailing Address 20098 Ashbrook Place Suite 185 Ashburn, Virginia 20147 April 2015 With Old Man Winter, countless school closings, and the First Day of Spring behind us, we can now look forward to Cherry Blossoms (expected to peak April 11-14 th ) and enjoying our own lush lawns and colorful gardens. Happy Spring! K&H Crews have been working on clients’ sites since the first of the year and our Management Team has been busy planning and scheduling; purchasing equipment, plants, materials, and trucks; and hiring and training staff. We made the commitment aſter last winter to work every possible nice weather day through- out the winter months and it has, overall, served us well. Sure we had some weather events that prevented us from working 2-3 weeks at a time – Mother Nature Rules – but here we are, still at it each and every day. A couple of reminders: • Across the mid-Atlantic, grass isn’t growing yet; mowing Start Dates across the region have been delayed. • Spring rains may cause further interruptions; we’ll keep you posted • Zone 7 (that’s us!) - We can expect frost right through Mother’s Day (May 10 th this year) so inasmuch as you too may be anxious to get on with your spring planting, there’s truly no rush, to include your vegetable garden. In short, Mother Nature truly does rule but we are okay with her being in charge. Spring IS on its way and K&H’s Crews and Client Services Team are ready to provide you with great workmanship and stellar customer service this upcoming season. As always, please don’t hesitate to contact me directly with any questions you may have. Meanwhile, we appreciate you and look forward to earning your business each and every day. Kris, Kristofer D. Hjort, President & CEO 703-470-0055 / [email protected] P.S. April is National Lawn Care Month (See Page 2) – K&H will post interesting factoids and helpful hints on its Facebook page throughout the month. “My backyard just went from worst to first - it looks absolutely amazing. The design and installation were first rate. Thanks for making this happen!” Named 2015 Best Pick by EBSCO for the 5 th Year TM
Transcript of K H CLIENT NEWS a quarterly seasonal update · Spring 2015 K&H CLIENT NEWS a quarterly seasonal...
Spring 2015
K &H C L I E N T N E W S a quar ter ly seasonal update
Client Services HoursMonday-Friday, 8:30AM – 4:30PMAll voice mails and e-mails received after hours will be responded to NLT the following business morning.
703-849-1272 703-849-0728
Mailing Address20098 Ashbrook PlaceSuite 185Ashburn, Virginia 20147
April 2015
With Old Man Winter, countless school closings, and the First Day of Spring behind us, we can now look forward to Cherry Blossoms (expected to peak April 11-14th) and enjoying our own lush lawns and colorful gardens. Happy Spring!
K&H Crews have been working on clients’ sites since the first of the year and our Management Team has been busy planning and scheduling; purchasing equipment, plants, materials, and trucks; and hiring and training staff. We made the commitment after last winter to work every possible nice weather day through-out the winter months and it has, overall, served us well. Sure we had some weather events that prevented us from working 2-3 weeks at a time – Mother Nature Rules – but here we are, still at it each and every day.
A couple of reminders:• Across the mid-Atlantic, grass isn’t growing yet; mowing Start Dates across the region
have been delayed.• Spring rains may cause further interruptions; we’ll keep you posted• Zone 7 (that’s us!) - We can expect frost right through Mother’s Day (May 10th this year)
so inasmuch as you too may be anxious to get on with your spring planting, there’s truly no rush, to include your vegetable garden.
In short, Mother Nature truly does rule but we are okay with her being in charge. Spring IS on its way and K&H’s Crews and Client Services Team are ready to provide you with great workmanship and stellar customer service this upcoming season.
As always, please don’t hesitate to contact me directly with any questions you may have. Meanwhile, we appreciate you and look forward to earning your business each and every day.
Kris,
Kristofer D. Hjort, President & CEO703-470-0055 / [email protected]. April is National Lawn Care Month (See Page 2) – K&H will post interesting factoids and helpful hints on its Facebook page throughout the month.
“My backyard just went
from worst to first - it looks
absolutely amazing. The
design and installation were
first rate. Thanks for making this
happen!”
Named 2015 Best Pick
by EBSCO for the 5th Year
TM
K&H’s Client Services Department
@ Your ServiceUpdate Your E-Mail Filters & On-Line Billing Service Accounts – Please update your e-mail program/permissions and on-line bank accounts so that K&H e-mails and invoices do not end up in your Junk/Spam folder.
Client Services: [email protected]
K&H’s Naming Convention: [email protected]
Need to Reschedule Service? - Our Client Services Department needs a minimum of 48-hours of notice to reschedule your service for another date.
Have Any Special Requests? – Let us know as we are happy to accommo-date you the best we can.
Interested in Scheduling Additional Service(s) with Us? - We can usually schedule new service and/or special requests within 48 hours. Contact our Client Services Department with your request.
Need an Estimate? – Your Client Services Team can facilitate that too.
Please contact Danielle Pearson, K&H’s Lead Client Services Representative, at 703-849-1272 or [email protected] with any special requests, questions, or updates to your account. Danielle – your K&H advocate on behalf of managing your account - will either handle your inquiry or coordi-nate with the appropriate Manager on staff on your behalf. Contact her directly, she’s just a phone call or click of a mouse away.
K&H – Your Full-Service Landscape & Grounds Maintenance
Don’t Let Your Upcoming Spring Services Be Interrupted
Billing 101Invoices go out on the 1st of the month (via e-mail or US Mail); payment is due upon receipt. We appreciate your consideration in submitting your payment promptly.
Billing Options Include: 4 Client authorizes K&H to keep credit card information on file; client
authorizes K&H to automatically pay monthly installment charges (K&H will send receipt).
4�Client authorizes K&H to keep credit card information on file; client will call upon receipt of invoice to authorize a specific charge to credit card.
4Client will call upon receipt of invoice with credit card for payment.
4Client will mail a personal check to K&H upon receipt of invoice.
Credit Card forms are available upon request; they are also posted on K&H’s website at khlandscaping.com/clients-corner
Past Due AccountsAccounts 60 days past due are subject to having all services put on hold until payment is received and/or a payment plan has been agreed upon by both parties. If you feel that there has been an error or if you would like to discuss payment plan options, please contact K&H’s Accounts Receivables Department at your earliest convenience [Kathy Clough at 703-849-0713 or [email protected]].
of U.S. adults have a yard or landscape. Just 12%said they do not.
Those in the South are more likely to have a yard or landscape.
88%
showing pride in their home
creating an outdoor relaxing space
raising or protecting property value
The most important reasons to maintain and improve their yard/landscaped area:
Why do Americans love their yards?
91%
86%of people aged 55 and over and 90% of retirees say the upkeep of their yard is important to them.
86%89%85%
42%16%15%
Price
Quality of Work
69%68%
Source: Online survey conducted within the United States by Harris Interactive on behalf of PLANET from December 11-13, 2012 among 2,893 adults ages 18 and older. For more information, contact: [email protected].
©2013 Harris Interactive and PLANET. All rights reserved.
Those with children under 18 in the household are more likely to view the yard as a place where the whole family can interact, and where kids can play.
of those with a yard/landscape say that the upkeep and care of their yard/landscape is important to the look of their home.
81%
...is the most common use of a yard/landscape (26%)
Relaxing...
When hiring a professional landscape company the most important aspects owners look for are:
73% women cite price as most important
69% men place more value on quality of work
Visit www.loveyourlandscape.com to learn more.
PLANET, the national trade association for landscape professionals.
K&H – Your Full-Service Landscape & Grounds Maintenance
Spring Makeovers
What’s YOUR Next Project?
K&H welcomes the opportunity to earn your business. Give us a call today to schedule a complimentary consultation and/or site visit.
Master Plans or Project BasedFrom concept development through turnkey site development – K&H is with you every step of the way.
Landscape Design & Installation4 Outside Living Spaces – Fireplaces, Grilling & Dining Areas
4 Patios, Walkways, Retaining Walls, Gazebos & Pergolas, Terraces
4 Garden Design
4 Drainage Systems - Erosion Problems, Grading Issues, Extending Downspouts, French Drains
4 Outdoor Lighting
4 Trees, Shrubs, Perennials and Annuals Installation
• Tree Care Services (Certified Arborist on Staff) • Soil Analysis & Amendments
Grounds Maintenance [See following page for K&H’s 2015 Grounds Maintenance Services Calendar]
Taking an Extended Vacation? Have a Rental Property? K&H offers 24/7/365 grounds maintenance services to all its clients. We have helped avert potential flooding issues in clients’ absence, discovered outdoor leaks, and have removed fallen trees on vacated properties, to name a few. We e-mail before & after pictures, keeping you informed every step of the way.
K&H’s Personal Gardener ServicesPersonally managed, professionally maintained. Container gardens, seasonal flowers, and more.
ConsultingTake advantage of our expertise – Many of our clients tap into our industry knowledge and hands-on experience. As an industry leader for 30+ years, we are regularly contacted for our advice and counsel.
4 Caring for a Maturing Landscape
4 Certified Arborist Consultation
4 Master Plans
4 Second Opinions
Before & After
2015
* Adjustments to calendar may be made as weather/conditions dictate.
Remove Holiday Decorations January, 1st WeekWinter Pruning Trees & Shrubs; Weather Permitting January - MarchWinter Cleanup/Prep for Spring Mulch Weather Permitting FebruaryShrub & Tree Care Inspection/Service #1 February - MarchTurf Care Round #1 February - April
Spring Mulch March - MayMowing Begins 30 and 24 Visits April, 1st WeekTurf Care Round #2 April - JuneShrub & Tree Care Inspection/Service #2 April - MayMowing Begins 15 Visits April, 2nd WeekIrrigation Systems Spring Start-Up & Check April - MayWeeding Begins AprilSpring-Summer Annuals Planting MayPruning Round #1 May - JuneShrub & Tree Care Inspection/Service #3 May - JuneGutter Cleaning May - June
Turf Care Round #3 June - August Mowing 24 Visits - Begins Every Other Week Schedule July - SeptemberPruning Round #2 July - AugustShrub & Tree Care Inspection/Service #4 June - JulyTurf Care Round #4 (Two Visits: 1. Fertilize; 2. Aerate & Seed) August - OctoberShrub & Tree Care Inspection/Service #5 August - September
Mowing 24 Visits - Returns to Weekly Schedule September - OctoberPruning Round #3 September - OctoberFall Mulch September - NovemberShrub & Tree Care Inspection/Service #6 September - NovemberFall-Winter Annuals Planting October, 2nd WeekMowing Ends at All Properties October, Last WeekWeeding Ends October, Last WeekTurf Care Round #5 October - DecemberFall Leaf Cleanup Begins Includes Mowing as Necessary November, 1st WeekGutter Cleaning November - DecemberIrrigation Systems Winterize November - DecemberHoliday Decorating November, Last Week - DecemberFall Leaf Cleanup Final Round, Includes Mowing as Necessary DecemberAll Grounds Maintenance Services Completed Weather Permitting On or About December 15th
Landscape Design & Installation [Patios, Walkways, Fireplaces, Grilling & Dining Areas; Retaining Walls]Turf Care Programs Gold / Silver / BronzeGrounds Maintenance Mowing, Weeding, Pruning, Watering/Irrigation, Planting (Trees, Shrubs, Annuals, Perennials), Shrub & Tree Care Programs, Fall & Spring Leaf Cleanup, Gutter Cleaning, Personal Gardener ServicesSnow Removal Commercial Clients & HOAsHoliday Decorating ExteriorConsulting Services Residential & Commercial
WINTER JANUARY FEBRUARY
MARCH APRIL MAYSPRING
JUNE JULY AUGUSTSUMMER
SEPTEMBER OCTOBER NOVEMBER DECEMBERFALL
OTHER SERVICES INCLUDE:K&H
Grounds Maintenance Services (703) [email protected]
