JUSTICON Event Monitoring & Alert System (EMAS) Introduction.

JUSTICONJUSTICONEvent Monitoring & Event Monitoring & Alert System (EMAS)Alert System (EMAS)

IntroductionIntroduction

Copyright © 2004 JUSTICON PTE LTD. All Rights Reserved.

Contents What is EMAS? How it integrates? Types of Notification Services? A Peek at the System Q&A


What is EMAS?

A Centralized System A Centralized System for

Event DefinitionsEvent Definitions&

Notification ServicesNotification Services


System Integration

EMASEMAS

ERP PPSSPCMES

MachineMachine

EAP Servers

....

EAP Servers

MachineMachine

....MQ Servers Email ServersMQ MessagesMQ Messages EmailsEmails

RMI CallsRMI Calls

RMI CallsRMI Calls

Three (3) types of triggers: MQ Message, Emails, and RMI


Notification Services Supported

EMASEMASSMS MessagesSMS MessagesEmailsEmails

EMS Database

Email Servers(SMTP) SMS Servers

LAN (HTTP)

…… BrowserBrowser …… Browser

Web PanelWeb Panel

PBXPhone MessagesPhone Messages

Notification ListsNotification Lists Fix-line Phone / Mobile phone

Four (4) types of notifications: Emails, SMS, Phone, and Browser

Event Received


Event Hierarchy Multi-levels hierarchy Grouping of events: by machine group, by responsibilities, etc. Root level: Site ID


Event Group Definition Default messages Notification lists inherited by subgroup and events


Event DefinitionUnique ID Explicit acknowledgement

Configurable list; used for constructing event

ID and for analysis grouping

Severity level to determine notification behavior

Grouping


Event NotificationBypass to avoid notifying

user too rapidly

Four types of notification methods

Notification escalations

Notify lists (user & user groups); include inheritance

from event group levelAdmin can set maximum

number of users allowed for cost control


Configurable Resources & Event Sources

Event Sources

Employee database


Admin Control Parameters


Close/Annotate EventFrom event

source

Close event with comment

Annotate notes or add name-value pair

for findings


More… Multi-language support Configurable display label text Dialog-style support for other web-based systems to

use EMS functions as integral parts (applicable to selected functions only)

Replay event messages for user callback via phone Support of virtual user definition (shared phone

number / email account) and on-duty user group definition

And more…


Hardware & Software Supported Operating System

Fully Java-based; non-platform dependent. Depends on voice card and TTS software used

Memory Requirements 256Mb

Voice Card Dialogic

Text-to-Speech (TTS) Software jTTS

PABX Alcatel 400


End of Presentation

Question & Question & AnswerAnswer

Thank You !Thank You !

JUSTICON Event Monitoring & Alert System (EMAS) Introduction.

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