Justice lab* Policy for the digital age

Embed digital design thinking* at the beginning of the policy making, to enable policy to be more responsive, flexible and innovative (agile, iterative and user-focused)

Purpose

UK government examples

Cabinet Office

Nesta DTi

Source: google labs

Early prototyping

Tactics and tools

What works? And what doesn’t

validate, plan, launch

Who is it for

What could it be

Journey, process mapping

Value chain analysis Mind mapping

Personas

Ethnographic research

Scenario planning

Rapid prototyping

Co-create

Alpha

Discovery workshops Hackdays

A B testing

BETA

Usability testing

Guerilla research

Multivariate testing

prototyping

Discovery workshops Defining the users and needs

Hackday create a product in 24 hours

Alphas Defining the service and prototyping

User research tools Personas, user needs

User needs workshop findings

2 x 25 policy professionals from MOJ

Family law “service redesign pathfinder”

Goals Outputs Decision Timeline

Discovery

Understand needs and KPIs

build the team run workshops identify pathfinder projects (with family law areas)

Proceed to ALPHA Nov-Dec

Alphas Test design approaches

Prototyping solutions Plan for delivering a BETA (including team required)

Proceed to BETA Jan- Feb

Beta

Building a working prototype/pilot

End-to-end prototype of the service, a collection of prioritised work to be done (your backlog), testing plan, accurate metrics and monitoring KPIs and example of a working system that can be used, for real by end users

Proposal for Final service Feb-April

MOJ Digital, policy and performance

Improving digital capability for staff

in MOJ

Embedding digital service design in

policy

Removing legal barriers for going

digital

Justice Lab* Digital Capability

Improved, user-centred policy

design & delivery

Preventing new legal barriers by

changing mindsets

Enabling end-to-end digital services

Measuring performance in

MOJ

Performance Legislative barriers

Measuring digital service

delivery

Thanks* coca.rivas@digital.justice.gov.uk @cocarivas