Just add some Innovation to our life and make us satisfied.
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Transcript of Just add some Innovation to our life and make us satisfied.
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Just add some Innovation to our life
and make us satisfied
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Problem: guiding customers while calling for assistance,
leveraging the terrible idle-time on the phone
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The call center problem
over 70%
Of customer communication is over the phone
23%
Of customers press 1..1..1 to go though the IVR (“zero-out”)
Customer service is moving from cost center to differentiator
Forrester, 2013
$7.6
Average cost per live call
280billion
Minutes of incoming calls are handled each year at the US alone
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CallVU is a New Media.We bring the internet to
the context of a call.
callVU
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What is CallVU? A New Media!
When making a regular mobile-call to a contact-center, CallVU opens an automatic visual layer on the mobile phone’s screen, simultaneously to the voice menus, to make the call more comfortable and efficient.Everything you hear, you now see.
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Fast and easy
Personalized
Less navigation mistakes
Call-for-action
Promote brand and offers
Innovative
Example | Navigation & Routing
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Easily enter/correct digits
Gets also text
Agentless CRM updates
Advanced and innovative
Efficient
Privacy
Example | Caller inputs & more
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Higher rate of self-service
Intuitive and visual
New service tools
Clear
Example | Self-service
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Self Service & Information
Educate callers
Rich advanced display
Cross channel data source
Example | Web @ Phone Call
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Example | Image to the caller
Clear communication
Caller identification
Shorter calls
Improved FCR
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Clear communication
Caller identification
Shorter calls
Improved FCR
Example | Image from the caller
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New efficient sales channel
Up-sale and cross sale
Clear and appealing
Context related
Personalized
Example | Sales
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Get survey data effectively
Real-time CSR measuring
Active customer feedback
Save time on calls
Less repeated calls
Example | Post Call & Wrap up
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“80% of SMBs’ future revenues will derive from their existing customers”
Gartner
ONDiGO
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