JUPITERTM SRS System Terminal Installation and Operations...

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JUPITERTM SRS System Terminal Installation and Operations

Student Manual

TC-JS0210 November 2014

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Copyright © 2014, Hughes Network Systems, LLC

All rights reserved. This publication and its contents are proprietary to Hughes Network Systems, LLC. No part of this publication may be reproduced in any form or by any means without the written

permission of Hughes Network Systems, LLC, 11717 Exploration Lane, Germantown, MD 20876

Hughes Network Systems, LLC has made every effort to ensure the correctness and completeness of the material in this document. Hughes Network Systems, LLC shall not be liable for errors

contained herein. The information in this document is subject to change without notice. Hughes Network Systems, LLC makes no warranty of any kind with regard to this material, including, but not

limited to, the implied warranties of merchantability and fitness for a particular purpose

Trademarks

Hughes and HughesNet are trademarks of Hughes Network Systems, LLC

Proprietary Notice

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Originator: Li Huang Origination Date: November 2014

COURSE NUMBER

TRAINING CATEGORY REVISION DESCRIPTION AUTHOR APPROVAL/DATE

TC-JS0210

JUPITER SRS System

Initial

Li Huang

11/2014

Revision History

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Certificate Requirements

In order to receive a Course Completion Certificate, the student must fulfill the following requirement: – Attend at least 80% of the course

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Technical Training Services

Manager Kamran Givpoor (301) 428-1649 ([email protected]) Registrar Debbie Fox (301) 601-7204 ([email protected]) Instructors Claudio Ferreira (301) 428 -5644 ([email protected])

Li Huang (301) 212-7776 ([email protected])

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How to Use This Guide

The information contained in this student manual reflects the current operating software in the classroom laboratory. This document can be changed or superseded without notice

Additionally, this document is designed for training purposes only and should not be construed to be an approved operating guide for any Hughes product. For use with your system, refer to the official Hughes documents supplied for that system

If there is any conflict between this document and a reference manual listed herein, the reader is directed to use the reference manual as the source document

This guide is intended to be used by the student as an aid for following the instructor during training and as a study aid after the course is completed. The presentation section contains copies of overheads used by the instructor. In general, the instructor will show projected graphic images, explain, and discuss their content

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Recommended Sequence of JUPITER SRS System Training Courses

JUPITER SRS System Overview

TC-JS0200

JUPITER SRS System

Network Operations and Maintenance

TC-JS0220

JUPITER SRS System

Terminal Installation and Operations

TC-JS0210

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Course Objectives After completing this course, the student should be able to:

– Describe the JUPITER terminal equipment – Install the terminal – Perform antenna pointing and terminal commissioning – Monitor and troubleshoot the terminal

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Table of Contents

SECTION PAGE Module 1: Terminal Description 1-1

Module 2: Site Survey 2-1

Module 3: Terminal Installation 3-1

Module 4: Terminal Commissioning 4-1

Module 5: Terminal Monitoring and Troubleshooting 5-1

Appendix A: Acronyms and Terms A-1

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Reference Materials

The following documents are recommended for further information: – HT1200 Satellite Modem Installation Guide, 1040071-0001 – HT1200 Satellite Modem User Guide, 1040190-0001 – HT1300 Satellite Modem Installation Guide, 1040072-0001 – HT1300 Satellite Modem User Guide, 1040191-0001 – Antenna Site Preparation and Mount Installation Guide, 1035678-0001 – Antenna Pointing Guide, 1039429-0001

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Module 1

Terminal Description

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Module Objectives

Upon completion of this module the student should be able to answer questions on the terminal equipment, including the following topics

– Identify the three components at the terminal site – Describe the general functions of each terminal components – State the meaning of the terminal LEDs

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JUPITER System

JUPITER System offers high-speed TCP/IP connections over satellite link through a Gateway and the terminals – Gateway The gateway provides internet connectivity for terminals It also provides network operation and control for the whole system

– Terminal The terminal provides internet connection for end users

Internet

Gateway

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Terminal Equipment

The terminal equipment consists of the following items – Outdoor Unit (ODU) Antenna

– Circular and elliptical antennas

– Multiple sizes available » 74 cm, 98 cm, 1.2

meter, etc. Radio

– Also known as RF head or ODU

– Indoor Unit (IDU) Two-way, high performance

satellite router

– Interfacility Link (IFL) cable(s)

ANTENNA

RADIO

INTERFACILITY LINK (IFL) CABLE

INDOOR UNIT

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Terminal Internet Environment

The terminal is designed to support internet/intranet access for variable network environments such as a branch office or home network

As an IP router, the terminal allows any IP devices to connect to it for network access The terminal has an embedded Web sever providing access to its system information

and status monitoring – Basic Web interface provides configuration information and status/statistics – Advanced Web interface provides additional status/statistics as well as a commissioning utility

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HT1200

The HT1200 is a low cost, two-way IDU that supports high-speed TCP/IP applications

User Interfaces – Dual stack for IPv4 and IPv6 – Two 10/100/1000BaseT Ethernet LAN ports – Autosense RJ45 port

Mechanical and Environmental Specifications – Weight (IDU): 4.8 lbs (2.18 kg) – Dimension (IDU): 2.5" W x 9" H x 8" D – Input Power: 90-240 Vac; 50-60 Hz External AC/DC power adapter (48V DC)

Satellite Specification – Receiving one DVB-S2 outroute Up to 225 Msps; QPSK/8PSK/16APSK/32APSK

– Transmitting one inroute at a time 225, 512, 1024, 2048, 4096 or 6144 ksps; OQPSK

– Radio Ka-band or Ku-band Hughes saturated radio

– One IFL cable

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HT1200 Rear Interfaces

SAT

(IFL cable to Radio)

Power

(To AC/DC adapter)

LAN ports

(To customer computer or Ethernet device)

USB

(For future use)

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HT1200 Interfaces

Power is provided by an AD/DC adapter connecting to the IDU One IFL cable connects the radio and the indoor unit Customer devices connect to the LAN ports

– Two 10/100/1000BaseT Ethernet ports

Installer PC is interfaced to the terminal through the LAN port – Access the terminal Web interface for site commissioning

IFL

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HT1300

The HT1300 is a low cost, two-way IDU that supports high-speed TCP/IP applications

User Interfaces – Dual stack for IPv4 and IPv6 – Two 10/100/1000BaseT Ethernet LAN ports – Autosense RJ45 port

Mechanical and Environmental Specifications – Weight (IDU): 4.8 lbs (2.18 kg) – Dimension (IDU): 2.5" W x 9" H x 8" D – Input Power: 90-240 Vac; 50-60 Hz External AC/DC power adapter (24V DC)

Satellite Specification – Receiving one DVB-S2 outroute Up to 225 Msps; QPSK/8PSK/16APSK/32APSK

– Transmitting one inroute at a time 256, 512, 1024, 2048, 4096 or 6144 ksps;

OQPSK/8PSK – Radio Linear L-band radio

– Ku-band, Ka-band or C-band – 2 IFL cables

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HT1300 Rear Interfaces

SAT In and Sat Out

(IFL cable to Radio)

Power

(To AC/DC adapter)

LAN Ports

(To customer computer or Ethernet device)

USB

(For future use)

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HT1300 Interfaces

Power is provided by an AD/DC adapter connecting to the IDU Two IFL cables connect the radio and the indoor unit Customer devices connect to the LAN ports

– Two 10/100/1000BaseT Ethernet ports

Installer PC is interfaced to the terminal through the LAN port – Access the terminal Web interface for site commissioning

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Terminal Front Panel Indicators

Transmit

LAN

Receive

System

Power

HT1300 has five LEDs in front as shown – The LEDs are blue when lit

The LED indicates the terminal status and has the following displays – On – Off – Flashing A fixed cycle 250ms on followed by

250ms off

– Blinking Blinking is a quick state change

900ms on followed by 100ms off

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Terminal Front Panel Indicators

* indicates an operational problem

LED Appearance HT1X00 status LAN On HT1X00 is connected to a computer network card or Ethernet device

Blinking Transmitting and/or receiving data

Off* No device is connected to the LAN port or the device connected to the LAN port is not working properly

Transmit On OK – Transmit path is operational

Blinking, mostly on Transmitting data

Flashing Ranging (The HT1X00 is measuring the distance to the satellite to calibrate transmit power and timing offset.)

Off* Condition preventing transmission

Receive On OK – Receive path is operational

Blinking, mostly on Receiving data

Off* Condition preventing receipt of data

System On Connection established with the NOC

Off* Condition preventing full operation

Power On Power is on and the HT1X00 is functioning normally

Flashing HT1X00 is operating with fallback.bin (backup) version of software

Off* No power

RED – On* Indicates terminal is overheated

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Terminal Rear Indicator

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Interfacility Link Cable

RG6 or RG11 coaxial cable with impedance of 75Ω Min of 25 feet between the IDU and ODU; up to 300 feet

– Max length may vary according to the IFL cable type, radio and IDU power supply

Signals on the IFL cable are – Proprietary TX signal (Inroute) – L-band RX signal (Outroute) – DC voltage – Control signal

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Hughes Radio

Hughes radio is specially designed to work with only Hughes VSAT terminals

Hughes saturated radio characteristics – Band: Ka-band or Ku-band – Power: 1 or 2 watts – One IFL cable

Ka-band ODU

Ku-band ODU

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Antenna

The purpose of the antenna is to reflect the signal from the radio to the satellite and to gather the signal from the satellite and reflect it into the radio

The terminals support different size antennas and different shapes – Elliptical and circular antennas 74 cm (elliptical), 98 cm, 1.2 meter, etc.

Reflector Radio

Feed support arm

Antenna mount

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Module Summary

A terminal consists of an indoor unit, an IFL cable, a radio and an antenna The terminal supports TCP/IP connections over the satellite link The terminal indoor unit is a satellite router

– HT1200 – HT1300

HT1200 use Hughes radio – Ku-band or Ka-band – One IFL cable

HT1300 uses COTS L-band linear radio – Ku-band, Ka-band or C-band – Two IFL cables

The terminal normally uses offset feed antennas and comes in different shapes and sizes – 74 cm elliptical – 98 cm or 1.2 meter round antenna

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Module 1 Quizzes

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1. Which of the following terminals has one IFL cable? a. HT1200 b. HT1300 c. None of the above

2. Which of the following terminal can only work with COTS

L-band radio? a. HT1200 b. HT1300 c. None of the above

3. If a terminal has one IFL cable, what type of signals are

carried on the cable? a. Outroute b. Inroute c. DC voltage d. All of above

4. If a terminal has two IFL cables, what type of spacelink signal is carried on the IFL cable connection to “Sat In” port? a. Outroute b. Inroute c. DC voltage d. All of above

5. What is the LAN speed if the Link speed light on the terminal LAN port is orange color? a. 1Gbps b. 100 Mbps c. 10 Mbps d. LAN problem

6. What position is the RX LED on the terminal?

a. 1st from the top b. 2nd from the top c. 3rd from the top d. 4th from the top

7. Which of the following is a normal operational state of the

terminal Power LED? a. Blue on b. Red on c. Blinking d. Not lid

8. Which of the following state of the terminal TX LED indicates

the transmit path is operational? a. Blue on b. Red on c. Not lid d. Flashing

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Module 2

Site Survey

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Module Objectives

Upon completion of this module the student should be able to

– The factors affect the selection of ODU – The factors affect the selection of IDU – The factors affect the selection of IFL path

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Site Survey Tasks

The site survey consists of gathering information by phone and a site visit if needed – Determine ODU location – Determine type of antenna

mount – Determine IDU location – Plan IFL routing – Identify any applicable local

building codes, standards, regulations, and restrictions The customer is responsible

to obtain all required permits

Ground wire

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Antenna Location

The site survey report recommends an antenna location that meets these criteria – Aesthetics − Antenna placement must be relatively inconspicuous to building

visitors and compatible with the appearance of the building and surrounding community

– View − Antenna's view of the satellite must be guaranteed currently as well as in the future

– Strength − The mount and underlying structure must hold the antenna pointed toward the satellite under all normal conditions and support the antenna under the most severe conditions

– Distance to IDU – The ODU should be as close as possible to IDU and meet the IFL length requirement

– Safety − The site must allow installation, routine maintenance, and operation without jeopardizing people or the building

– Cost − When selecting a site, cost should be minimized. High cost items are long cable runs and site inaccessibility

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Line of Sight

When determining the antenna location, line of sight to the target satellite is the most important factor

Ensure there is nothing blocking the line of sight to the satellite from the planned antenna location – No plants, trees, buildings or other structures

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Antenna Mounts

Various types of antenna mounts can be used depending on the installation environment – Non-penetrating mount – Metal pole mount – Tri Mast mount – Pedestal mount

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Tri Mast Mounts

Approved surfaces: solid wood surface, cement, pole mount (contact utility company prior to digging), non-penetrating roof mount, asphalt shingle roof

Do not mount on these surfaces: brick, tile, cedar shingles, stucco, aluminum, vinyl and asbestos siding

Antenna must be mounted a minimum of 5 ft. from ground to bottom lip of the reflector to ensure it is out of reach of children

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IDU Location

IDU uses convection cooling – Recommended ventilation space is approximately 6 inches all round

Ensure that the IDU is not installed near any heat sources Do not place IDU inside enclosure or on its side

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IFL Route

Determine the best route for the IFL cable and grounding wire – Estimate IFL length A minimum of 25ft of cable must be used between the antenna and IDU A 10ft service loop on back of antenna and 10ft service loop at IDU is required on the

installation Existing conduits or cable risers can be a suitable IFL route Cable should be wall fished and should not lay on floor

– Determine building point of entry, ground block location and grounding point Determine how much work will be required to install the IFL

– If there is a need for wall or roof penetration, a building permit may be required

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Antenna and Radio Grounding

The outdoor antenna is required to be grounded to the proper grounding point to prevent electrical surges to the radio and the IDU – Ground the antenna by running a grounding wire between the antenna and the

grounding point or through a ground block

Radio should be grounded to the grounding point as well

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IFL Grounding

Indoor ground blocks Outdoor ground block utilizing enclosure

IFL coaxial cable must be grounded near the point of building entry through a ground block

Select ground block location – It should be within 5 ft of the point of entry and within 20 ft of grounding

point

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Suitable Grounding Points

Raceway clamp Split-bolt attached to meter ground Metallic power service raceway

Front meter box pan clamp

I-beam clamp (scrape coating to make reliable

contact)

Structural steel (scrape coating to make reliable contact)

Metallic cold water pipe within 5ft of service

entrance

Indoor Meter Outdoor Meter

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Module Summary

Antenna placement should consider aesthetics, view, safety, and cost Obtain any applicable permits or license if required Line of sight is a critical factor in selecting the antenna location Cable length, existing cable path, entry point of the building and grounding

point should be considered when planning the IFL route Both antenna and IFL cable should be grounded

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Notes

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Module 2 Quizzes

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1. When deciding on where to locate your antenna you should consider: a. Cost b. View c. Safety d. All of the above

2. Which of the following may be related to the selection of

the antenna location? a. Indoor unit location b. High buildings in the satellite direction c. Roof structure d. Building regulations e. All of above

3. Which of the following should be used for IDU location

a. Narrow closet b. Near a thermo heater c. An open desk not near window d. A location where the IDU must be put on its side

4. Looking at the following four, describe what should be

improved in each of them. a.

____________________________________________________________________________________________

b. ____________________________________________________________________________________________

c. ____________________________________________________________________________________________ d. ____________________________________________________________________________________________

Photo A

Photo B

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Photo C

Photo D

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Notes

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Module 3

Terminal Installation (Option)

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Module Objectives


– Install a .74M antenna – Identify the antenna parts related to pointing – Weatherproof the IFL cable

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Installation and Commissioning Timeline

INSTALLER

Installation Preparation

Onsite Install ODU, IDU

and IFL

Enter Installation Information

Perform Antenna Pointing Register Site

Run install verification test

Activate Site

Installation Manager schedules install

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Gather items and materials for site installation – Hughes IDU -- HT1100 – Hughes radio assembly – Antenna assembly Tools for antenna installation

– Antenna mount Parts, materials and tools for antenna mount installation

– IFL cables, ground wires, cable connectors, and ground block Dielectric grease and weatherproof tape

Items for antenna pointing and site commissioning – Network and site data Sbc.cfg file Installation reference sheet with site specific information such as Site ID

– Installer laptop – Wireless router and smart mobile device (option) – GPS Site longitude and latitude is required to be input in fractional minutes upto three significant

digits

– DAPT2 (Hughes DisEqC antenna pointing tool – second generation, optional)

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Antenna and Radio Assembly

Follow the antenna installation instructions to assemble the antenna Azimuth/Elevation

Assembly

Feed arm

Reflector bracket

Reflector

Radio

0.74m Ka-band Antenna

Tilt plate

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Antenna Installation

Step 2: Attaching the reflector

Step 1: Attaching the reflector bracket and tilt plate to Al/El mount

Step 3: Attaching the feed support arm to the reflector bracket

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Radio Installation

Step 2: Proper alignment of radio to feed support arm

Step 1: Position radio so feed horn points toward reflector

Step 3: Secure the radio

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IFL Cable Routing

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IFL Cable Weatherproofing

Improperly weatherproofed Properly weatherproofed

This step is done after the antenna has been commissioned Apply dielectric grease to threads of the radio connector as shown below

left. Alternatively you may put a dab of grease in the cable connector as shown on right

Wrap the cable and connector completely as shown in the picture on bottom left. Do not include the nub above the connector.

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Antenna Elevation Adjustment

Loosen the elevation lockdown nuts on each side of the Az/El mount

Loosen the top elevation adjustment nut and spin it counter‐clockwise until it is an inch or two up the elevation adjustment rod.

Use the lower nut to adjust and set the elevation according to the elevation scale

Elevation lockdown nuts

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Antenna Azimuth Adjustment

Coarse azimuth adjustment • Loosen the three Az/El canister nuts

enough to allow the antenna assembly to rotate freely on the mast

• Holding the reflector bracket, point the antenna reflector as accurately as possible in the direction of the satellite

• Lock down the Az/El canister by fully tightening the 3 canister nuts.

Fine azimuth adjustment • Ensure that the Az/El canister nuts

are tight enough to prevent the antenna from rotating on the mast.

• Using a ½ inch wrench, rotate the azimuth adjustment bolt in either direction to achieve the desired azimuth angle.

• When azimuth is set as desired, lock down the four nuts under the azimuth base.

Azimuth fine adjustment bolt

Azimuth canister nuts

Azimuth lockdown nuts

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Circular Polarization Setting

Remove the four screws to rotate the feed horn assembly so that the marker points to the proper polarization letter

Marker points to “L”; the radio is set to be LHCP

Marker

Marker points to “R”; the radio is set to be RHCP

Marker

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Tilt Setting For 0.74M Antenna

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Fully Installed Terminal

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Module Summary

Assemble the antenna according to the correct directions and reference manual

The installer will use the antenna’s azimuth and elevation adjustment mechanisms to properly point the antenna

Ka-band radio circular polarization and non-circular antennas’ tilt angle should also be adjusted during pointing

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Notes

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Module 4

Terminal Commissioning

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Module Objectives


– Cable the terminal site correctly and access the local interface through a PC – Perform terminal autocommissioning – Verify terminal operational status

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Installation and Commissioning Timeline

INSTALLER


Onsite Install ODU, IDU

and IFL

Enter Installation Information

Perform Antenna Pointing

Register Site

Activate Site

Installation Manager schedules install

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Terminal Set Up

To commission a terminal, an installer needs to access the terminal’s web page

Installer PC can be directly connected to the terminal LAN port using an Ethernet cable

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Connection Setup

Verify installer PC IP address using DOS command “ipconfig” – A new IDU has a default LAN port IP address of 192.168.0.1 – The IDU should automatically assign 192.168.0.2 IP address to the installer PC

Ping the IDU to verify the connection Open the browser on the installer PC and access the terminal using the following

address – http://192.168.0.1, which opens the terminal basic web page – System Control Center – Open the Advanced page by clicking the “i” icon at the top

System Control Center

Advanced Configuration and Statistics

Power on the IDU and connect the installer PC to the remote LAN

Make sure the PC LAN port is set to “obtain an IP address automatically”

http://192.168.0.1/

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Upload SBC.CFG File

The terminal may need an sbc.cfg file which contains specific network system-wide parameters, such as outroute information

Click the “Upload SBC Config” link on the “Advanced Configuration and Statistics” screen to load the sbc.cfg file from the installer PC to the IDU

For HT1300, you also need to load oduparams.txt file

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Installation Utility

From the “Advanced Configuration and Statistics” screen, click the “Install” link from the left column to open the Installation Utility

The Installation Utility runs on a separate web page

Installation utility screen

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Site Location

Enter the site latitude and longitude values from your GPS receiver in degrees and minutes to three decimal places – Format: DD MM.MMM – E.g. 112 degree, 34.775 minutes – Accuracy of the site location is very critical for installation especially for Ka-band system

Select the correct beam Click on “Submit”

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GPS

Handheld GPS GPS is used to determine the exact latitude and longitude coordinates of the site

GPS accuracy must be 15 meters or better

Use of web mapping is not permissible due to the lack of accurate data

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Terminal Pointing Mode

Pointing parameters are calculated and displayed on the web page – Azimuth – Elevation – Antenna Tilt – Uplink Polarization

Maximum and current outroute signal quality factor (SQF) are displayed – These values are also displayed on the DAPT3 if it is connected to the IFL cable

Do not close this screen until antenna pointing is completed

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Antenna Alignment

To point the antenna, follow the pointing procedure for either wireless connection (Continue next slide) or direct connection (Go to Slide 4-17)

Azimuth

Elevation

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Antenna Pointing

Perform antenna pointing while the terminal is in pointing mode – Set the tilt according to the tilt scale – Set the radio polarization – Set the elevation – Perform coarse azimuth adjustment – Perform fine azimuth adjustment – Perform fine elevation/azimuth adjustment

to get the highest SQF value

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Using DAPT3 for Antenna Pointing

The DiSEqC Antenna Pointing Tool (DAPT3) may be used during antenna pointing – Back (button 1) – Used to return to a previous state – Toggle (button 2) – Used to change audio level and contrast – Advance (button 3) – Used to begin a process, proceed to the next state, or respond

Yes to a prompt on the DAPT3 display – Audio – sound alerts for satellite signal tuning

Back (1) Toggle(2) Advance (3)

DAPT3

Audio

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DAPT3 Cabling

Installer PC

Radio Indoor Unit

d i g i t a lTM

d i g i t a lTM VAXstation 3100DAPT3

IFL

Labels are on the back of the DAPT3

LNB IDU

Temporary IFL cable

Sample displays on the DAPT3

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Antenna Pointing With DAPT3 Step 1 – IFL Voltage

Step 1: Verify the IFL voltage – The DAPT3 automatically display the DC

voltage on the IFL cable when the IDU is powered on

– Press the Advance button (3) to proceed

Laptop DAPT3

Press Button 3

LNB IDU

If it stays in this mode for long,

the IDU is not in pointing mode.

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Antenna Pointing With DAPT3 Step 2 – Pointing Mode

Laptop DAPT3

Step 2 – Put DAPT3 in Pointing Mode – Press the Advance button (3) to proceed

to DAPT3 pointing mode – DAPT3 displays the SQF value – Adjust the antenna to achieve the

highest possible SQF value

Highest SQF Current SQF

A SQF value of 32 or greater indicates acquisition of the

correct satellite beacon

Press Button 3

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Antenna Pointing With DAPT3 Step 3 – Complete Pointing

Laptop DAPT3

Step 3 – Store the pointing value and exit pointing mode – Press the Advance button (3) to proceed

to storing the SQF value – If you want to return to the pointing

mode prior to exiting, press button 1

Press Button 3

Press Button 3

Press Button 2

Exit pointing mode

LNB IDU

The tone from the DAPT3 will be louder and quicker as the satellite beacon is acquired

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Terminal Registration

Once the antenna pointing is done, click “Next” on the Installation screen and the terminal will enter the Registration stage

The terminal will automatically enter this stage if you exit the pointing mode from the DAPT3

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Terminal Registration

The terminal will complete several steps during the registration process – Ranging The terminal communicates with the Gateway to set up its timing offset and adjust its

transmit power – Registration The terminal interacts with the NOC for authentication and to download encryption keys

– Association The terminal will be associated with a network router in the gateway

This processes runs automatically

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Registration Progress

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Terminal Activation (Option)

If the terminal ESN is not configured in NOC, the terminal will go through “Terminal Service Activation” process

Click the “Terminal Service Activation” link

A new web page opens for terminal activation

Enter the Site ID and click on “Submit”

The terminal activation process will automatically start

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Terminal Activation (Option)

After successful activation, the site will download the configured service plan and latest software – You may go back to the

Installation web page to view the following process

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Terminal Configuration Download

After successful activation, the site will download the configured service plan and latest software – The configuration download process can be monitored in the Installation web page – The software download process will take longer time and can be monitored via terminal web UI

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Site Status Check

After the terminal is successfully registered in the system, it will download the configuration and software from the NOC Gateway

The terminal will reboot after finishing the software download

After the terminal reboots, access the terminal web interface and click the “System Status” link – http://192.168.0.1

Make sure the terminal is fully operational

Verify the terminal LEDs Perform any required

application tests

http://192.168.0.1/

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Site Commissioning Summary

Prepare the site commissioning – Installer needs to have the Site ID and the site longitude and latitude information

Accesses the terminal web interface and open the installation web page Enter the site location and perform antenna pointing Start the registration processes after antenna pointing Once the site is registered and activated, the terminal will download the configuration

parameters (service plan) and the executable software The terminal reboots after the software download is completed Verify the terminal LEDs for normal operation Verify the terminal normal operation through the terminal web interface Test any applications if required

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Notes

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Module 5

Terminal Monitoring and Troubleshooting

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Notes

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Module Objectives


– Use terminal LEDs for monitoring and troubleshooting – Identify the terminal state through the terminal web interface – System Control

Center – Access and use the terminal Advanced web interface to aid in monitoring and

troubleshooting

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Monitoring Terminal LEDs

Transmit

LAN

Receive

System

Power

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Terminal System Control Center

The System Control Center is a set of screens and links used to monitor the satellite terminal and troubleshoot the terminal in the event of a problem

The System Control Center provides the following information – System status – Configuration information – Online documentation – System performance

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System Control Center

System Status – Indicates important information about the terminal’s operational status

System Information – General information screen that identifies software and hardware versions, and satellite

connection information

Data Allowance Status – Outroute traffic service information – If the terminal downloads too much traffic and exceeds the service agreement, the System

Status icon will be orange

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System Status

Click the System Status link to get terminal status details – System Summary – System Status – WAN Info – LAN Info

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System Information

General information screen is used to identify software version, customer ID, and other important information

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Troubleshooting Connectivity Test

Connectivity Test is used to troubleshoot site connection issues

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Troubleshooting Built-In Self Test

Built-In Self Test (BIST) is a useful tool to troubleshoot site-related problems

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Terminal Advanced Pages

The Advanced Configuration and Statistics pages, also known as the Advanced Pages, contain detailed information about the terminal – Statistics, diagnostic

information, logs, status and operating parameters

HT1200

HT1200

HT1200 HT1200

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Advanced Page Links

Advanced Pages should be used by experienced installers or as guided by a support technician/engineer

The Advanced Pages are very useful for troubleshooting the terminal – General Summary State Code Monitor State Code List DHCP Lease Info User Router Preference

– Web Acceleration Control

– Diagnostics Hourly History

Current Hour History

Achieved Record

Diagnostic Code

Diagnostic Code Analysis

– Logs Event Log

Reset Log

– Installation

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General Summary

HT1200

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General State Code

The terminal state code provides a hierarchical representation of the current status of the terminal

They are used to identify, diagnose and troubleshoot terminal problems

The state code is a 3 digit value, presented in X.Y.Z format, where: – X represents the

Component/Process – Y represents the

Functional area – Z represents the

specific issue within the Functional area

HT1200

HT1200

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State Code Examples IDU state code example

State Code 1.2.1

State Code Text Temperature greater than configured threshold

Severity Marginal Description The internal temperature of the IDU has exceeded the configured

maximum threshold.

Troubleshooting Steps

Ensure that the IDU is in a well ventilated area and there are no obstructions that may be blocking the air vents of the terminal.

ODU state code example State Code 2.1.3 State Code Text Outdoor Unit reports PLL unlocked Severity Error Description The ODU is unable to lock onto the carrier from the ODU. This

could be caused by a fault in the ODU or a poor IFL connection.


First, check that the IFL cable is intact and securely connected at each end. Then replace the ODU. Lastly, replace the IDU.

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State Code Examples Cable state code example

Downlink state code example

State Code 3.1.2 State Code Text Satellite cable appears to be too long or inferior quality Severity Error Description Although there is no ‘cable check’ that the software can execute,

the Automatic Gain Control (AGC) setting to the receive tuner can be examined to predict that a cable is unplugged. For this state code, the AGC is higher than the normal operating range which typically indicates a cable that is too long or of inferior quality.


Verify that the cable length is within spec and is RG-6 or RG-11. Cable replacement is required if the cable condition can’t be verified.

State Code 11.1.4 State Code Text Downlink Sequencer Failed to load key Severity Marginal Description The downlink sequencer was unable to load a decryption key. Troubleshooting Steps

Reboot the terminal. If the problem reoccurs, then escalate. If the terminal received a corrupted key during commissioning, then re-commissioning the terminal may resolve this issue.

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State Code Examples ACM state code example State Code 11.4.2 State Code Text ACM is operating at the lowest Modcod Severity Marginal Description The terminal is operating at the lowest Modcod. Troubleshooting Steps

Under severe weather conditions, this is not an issue. If the problem is occurring under clear sky conditions, the signal quality should be evaluated as the terminal should only operate at the lowest Modcod under poor signal quality conditions.

State Code 12.3.3 State Code Text Clock synchronization error Severity Error Description The HT1000 terminal has two clock circuits that need to be

synchronized in order to establish timing synchronization. If these clocks are not in sync, the terminal will not transmit.


This may occur under very low outroute signal quality conditions (e.g. low 30s) where one of the clocks circuits may reset. If the SQF is very low, check for weather condition, wait until weather passes; check the IFL cable and the cable replacement may be needed If the outroute signal strength is good and this problem is persistent, the replacement of IDU may be needed

Timing state code example

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Diagnostics Hourly History

HT1200

HT1200

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Troubleshooting Scenario Unable to Access System Control Center

Unable to Access Terminal System Control Center

"LAN" LED is On?

Replug the Ethernet cable

"LAN" LED is On?

Power cycle remote

Contact Customer Support

N

"LAN" LED is On?

N

Check PC LAN IP address "ipconfig"

"Ping 192.168.0.1" from your PC

Is it "192.168.0.2"

Check PC LAN Configure as "Obtain IP Address automatically"

Acquire IP Address with command of

"ipconfig /renew" or

Power cycle your PC

Is it "192.168.0.2"

Use browser to access System Control Center

http://192.168.0.1/

N

N

Y Y

N

N

"Ping 192.168.0.1" from your PC

Y

Y

Y

Y

N

Note: Assume your PC is directly connected to the terminal LAN port

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Troubleshooting Scenario Unable to Connect Internet or Intranet

"LAN" LED is lit on remote?

"SYS", "RX" or "TX" LED

are On?

Access "System Control Center"

http:192.168.0.1

State Code=0.0.0 ?

Unable to Connect Internet/intranet

Check Ethernet Cable Check local Hub/Switch

N

Y

Refer to State code List for correction

N

Contact Customer Support

Y

N

Problem beyond the gateway

Y

N

Access "System Control

Center" Use "Connectivity

Test"

Y

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Module Summary

Terminal LEDs are the direct indicators for terminal status If a problem occurs and the LEDs are not in a normal state, the terminal

web interfaces can be used for troubleshooting – System Control Center – Advanced web interface

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Module 5 Quizzes

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1. Which of the following “System Status” icons indicates the terminal has downloaded traffic over the service agreement? a. Red b. Orange c. Yellow d. Green

2. If your PC is unable to access a terminal web interface,

what is the possible reasons? a. LAN cable b. Switch c. Wrong PC IP address d. Wrong default router IP address in your PC e. All of the above

3. What is the normal operational state code of the terminal?

a. 0.0.0 b. 1.1.2 c. 3.1.2 d. 12.3.3

4. If an IFL cable is defective, what will be the indicated state

code? a. 0.0.0 b. 1.1.2 c. 3.1.2 d. 12.3.3

5. Can you find out the terminal status in the past 24 hours on the terminal’s advanced interface? a. Yes b. No

6. Which of the following is the best way to check the

connection to the gateway over the spacelink? a. State code b. Diagnostics c. Connectivity Test d. General Summary

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Appendix A

Acronyms and Terms

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Acronyms and Terms

AC Alternating current ACM Adaptive Coding and Modulation ACS Auto-commissioning server AES Advanced Encryption Standard AIS Adaptive Inroute Selection API Application Programming Interface APSK Amplitude and Phase-Shift Keying BB Baseband BCH Bose-Chaudhuri-Hochquenghem BGP Border Gateway Protocol BSS Bussiness Support System CE Common equipment CFE Customer-Furnished Equipment (contracting) CLPC Close Loop Power Control CLTC Close Loop Timing Control COTS Commercial off-the-shelf CRC Cyclic redundancy check DC Direct current D/C Downcoverter DEMUX Demultiplexer DHCP Dynamic Host Configuration Protocol DSCP Differentiated Services Code Point DNS Domain name server DPI Deep packet inspector DVB-S2 Digital video broadcasting – satellite (second generation)

ETSI European Telecommunications Standards Institute FDM Frequency division multiplexing FDMA Frequency Division Multiple Access FES Forward error correction FTP File transfer protocol GM Gateway manager GPS Global Positioning System GS Generic stream GSE Generic stream encapsulation GW Gateway HP Hewlett Packard HTML Hypertext Markup Language HTTP Hypertext Transfer Protocol IANA Internet Assigned Numbers Authority ICMP Internet Control Management Protocol IDB Inroute demodulator blade ID Indentifier IDC Inroute demodulator controller IDM Inroute demodulator module IDU Indoor unit IF Intermediate frequency IFL Inter-facility link IGM Inroute Group Manager IP Internet Protocol IPE Internet Protocol Encapsulation

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Acronyms and Terms

IPGW IP gateway IPoS Internet Protocol over Satellite IPv4 Internet Protocol (version 4) IPv6 Internet Protocol (version 6) IRC Inroute cluster IRP Inroute processor ISP Internet service provider KDS Key Distribution Server KMS Key Management Server LAN Local area network LHCP Left hand circular polarization LDPC Low-density parity check LNA Low noise amplifier LO Local oscillator MAC Media Access Control MF-TDMA Multi-frequency Time Division Multiple Access MODEM Modulator and Demodulator MODCOD Modulation and Coding MoM Manager of Managers MUX Multiplexer NAS Network attached storage NAT Network address translation NMS Network management system NOC Network Operations Center ODU Outdoor unit

OMB Outroute modulator blade OMC Outroute modulator controller OMM Outroute modulator module ORC Outroute cluster OVT Onsite Verification Tool ORP Outroute processor PA Power amplifier PDU Protocol Data Unit PEP Performance Enhancing Proxy PSK Phase shift keying QPSK Quadrature phase-shift keying QoS Quality of Service RESTful Representational State Transfer RHCP Right hand circular polarization RF Radio frequency RFT Radio frequency terminal RM Resource manager RX Receive RXM Receive distribution matrix SAI System Assigned ID SC Statistics collector SCE Service control engine SDL Software downline load SDT Site Diagnostics Tool SFP Small Form-factor Pluggable

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Acronyms and Terms

SGW Satellite gateway SLC Satellite Link Control SMTP Simple Mail Transfer Protocol SNMP Simple Network Management Protocol SPT Satellite pointing tool SQF Signal quality factor TCP Transmission Control Protocol TDM Time division multiplexing TDMA Time Division Multiple Access TELNET TELetype over a NETwork TG3 Timing generator 3 (third generation) TIA Telecommunications Industry Association TM Terminal manager TSA Timing synchronization application TX Transmit TXM Transmit combining matrix TXRX Transmit and receive U/C Upconverter UDP User Datagram Protocol URL Uniform resource locator VAC Volt, alternating current VLAN Virtual local area network VM Virtual machine VoIP Voice over IP VSAT Very small aperture terminal

WAC Web acceleration client WAN Wide area network WAS Web acceleration server

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