11June 2016

YOU’VE BEEN NOMINATING YOUR COLLEAGUES FOR RECOGNITION AT THIS YEAR’S CHAIRMAN’S AWARDS. HERE ARE YOUR FINALISTS...FANTASTIC FINAL THIRTY

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CUSTOMER EXCELLENCECOMMUNITY CHAMPIONPHILIP BARTLEY, LIVERPOOL SOUTH‘For his outstanding passion for our fleet. Phil has achieved 100% compliance score for more than three years and is a mentor to other units in his sector. Phil coaches people about

the importance of maintaining their vehicle.’

MICHAEL BIRCHALL, WARRINGTON‘Michael carried out CPR on a customer who had fallen from a height, waiting until the paramedics had arrived. He then carried on his day’s work by completing his round.’

JASON RUSSELL, KETTERING‘For implementing and leading on a ‘green parts’ vehicle initiative, where written-off vehicles are sold to motor salvage companies, and Royal Mail buys back the parts at a fraction of the price. Jason’s

work helped save the business thousands of pounds.’

NEVILLE DICKINSON, BARNSLEY‘Working tirelessly to help support his local church’s food bank charity, Neville has organised delivery of everything from food hampers to warm-weather clothing to help families who have fallen on hard

times, as well as leading local fundraising efforts.’

PARDEEP AHLUWALIA, GREENFORD‘Pardeep has brought passion and drive to her duties and worked hard with the revenue protection team to help educate customers who are underpaying. She has taken pride in providing a first point of contact to

customers and adds a personal touch to it all.’

PAUL HEAD, SLOUGH‘Paul was a fantastic help in supporting the design and deployment of a major change to our import priority services product. He has innovative ideas and is a fantastic source of knowledge. He

deserves recognition for his consistent efforts.’

STEPHEN DOWTHWAITE, STONEBRIDGE‘A monthly health and safety newsletter by Stephen has helped improve employee engagement at PRDC. His work has been instrumental in

changing the culture at the plant.’

CHRISTOPHER REGAN, LAMPETER‘When a serious road accident happened outside his property, Chris was first at the scene and called 999. The car caught fire, but he managed to keep the casualty safe and put out

the fire, staying calm until help arrived.’

NDC COMMUNICATIONS TEAM, NORTHAMPTON‘For their exemplary commitment to making sure everyone at NDC is

kept up to date on news from across the business, and outside. They are all enthusiastic and innovative, and always deliver a great result.’

PAUL TREACY, LLANDRINDOD WELLS‘For giving up to 120 hours of his free time every week to serve as a retained firefighter. Paul responds to emergency calls, and also assists with a local scheme that helps teenagers train to become

the next generation of firefighters.’

DAVID GEE, FARNWORTH‘David has an excellent reputation for knowledge, expertise and customer service. He often has a high caseload yet always manages to provide all his customers with the same high level of customer care. He singlehandedly dealt with

complaints to the CEO relating to business customers.’

CUSTOMS POLICY TEAM, NATIONWIDE‘The first team at Royal Mail to use the customs declaration system, which will increase our revenue over the next few

years. The team is also developing a technical customs solution that will assist HMRC to secure the UK borders and collect taxes and duties.’

HEATHER MIDDLETON, NEWCASTLE‘When a colleague was diagnosed with kidney failure, Heather offered to donate her kidney. Following a series of tests, it was confirmed she was an ideal donor, and the operation was

successfully carried out. An astonishingly brave and selfless gesture, which speaks for itself.’

PIOTR ZYGIER, BASINGSTOKE‘For retrieving a parcel after it was stolen from a postman on delivery. Piotr chased the thief, retrieved the parcel, and returned it to his colleague before

going back to his round to complete his delivery.’

CUSTOMER AND YOU PROJECT TEAM, NORTHAMPTON‘The team helped improve the enquiry office experience for

customers in more than 400 offices across the country. It delivered a project which reduced complaints by 4,000 over the previous year, and reduced the time taken to find a parcel by 44%.’

THE PLODDING POSTIES, CATERHAM‘For walking a total 125 miles in aid of Alzheimer’s Society and Console in memory of his late

brother Robin. Paul and his colleagues have raised more than £30,000 across three charity walks, and were invited to the House of Lords in recognition of their continued fundraising efforts.’

DEVON WRIGHT, BIRMINGHAM‘Devon joined the Parcelforce team a year ago and has a great attitude to work. He’s always willing to go the extra mile, take on extra work and is a credit to the team and a real

asset to the depot.’

TECHNOLOGY DATA GROUP, LONDON ‘The technology data group delivered a project to optimise business

operations as well as fuel new business opportunities. This was an outstanding effort.’

KEITH BRATTON, NEWCASTLE ‘Nominated on six different occasions during the year for his dedication, flexibility and quality of work. Keith does his job with pride and commitment. His positive approach has been pivotal to the successful delivery of the driver CPC courses.’

RACHEL COLLINS, NEWTON-LE-WILLOWS‘While out on delivery, Rachel saw a Rottweiler attacking a woman. Without hesitation, she restrained the dog, locking it behind a nearby gate before calling for help. Her swift action and bravery saved the woman’s life.’

GARY WIGHTMAN, KIRKBY‘Last year, Kirkby delivery office faced its biggest revision in 20 years. Gary worked exceptionally hard to deliver a smooth roll-out. His support and positive attitude was admirable throughout some of the most difficult times many of us have faced.’

RICHARD KESTERTON, SHREWSBURY‘For supporting a friend and colleague who was diagnosed with cancer. Richard organised a family fun day and football tournament to raise money and boost morale at the delivery office, with more than 100 people taking part.’

JACINTA FLYNN, BELFAST‘For her infectious enthusiasm and the 20 years’ experience she’s brought to a challenging role with Parcelforce. Jacinta’s determination helps a small team maintain high standards of customer service. She also works with sales to offer solutions for improvement.’

SALVATORE MONACHELLO, GLASGOW‘For his work developing a tool to help plan the local distribution workload, and the number of vehicle services that the local distribution team will need to run from their mail centre to their delivery units, based on the traffic forecast.’

KALPESHKUMAR MAHENDRA, GREENFORD‘For his outstanding contribution to the plant. Kalpesh is keen to help everyone, from frontline colleagues to senior managers, and he’s full of ideas to improve operations. He’s committed, conscientious and a pleasure to work with.’

MARK WEARE, WARRINGTON‘For his efforts to save a man’s life. On calling at a customer’s house, Mark found an unresponsive man, so he called 999 and was instructed to carry our CPR. Sadly the man died, but his family thanked Mark for his efforts.’

THE REVENUE PROTECTION PROCESS KAIZEN TEAM, NATIONWIDE‘Developed and deployed the biggest change to

surcharging in 10 years. The group of 10, from a number of revenue protection teams, worked collaboratively to reduce loss by £3 million per annum and significantly reduce customer complaints.’

BEVERLEY WILLIAMS, BANGOR‘By organising a number of events to raise money for a host of charities, including a sponsored cycle from Walton Hospital in Bangor, Beverley raised more than £4,000. She also led 25 of her colleagues on a 22.5 mile ‘Pier-to-Pier’ walk from Bangor to Llandudno to support Blind Veterans UK.’

CRAIG WILLIAMS, DEESIDE‘A breath of fresh air since he started as a driver and stepped into the administration supervisory role in May. Craig has an infectious and positive persona and goes above and beyond his duty every day, both with customers and around the depot.’

DIGITAL LAB, LONDON‘For driving innovation and introducing new digital products, such as Swapshots, Mailshot Maker and Click and Drop, to improve customer experience.’

BEST COLLEAGUE CEO’s AWARD FOR BRAVERY CHANGE CHAMPION INNOVATION IN TECHNOLOGY

THE CHAIRMAN’S AWARDS FOR EXCELLENCE WILL BE HELD ON 15 JULY. CHECK OUT THE NEXT ISSUE OF COURIER TO FIND OUT THE WINNERS