JULY 2020...The avatar was trained by Kalt himself and allows customers to speak to Kalt as if he...

I I A M V I R T U A L T R A I N I N G S E R I E S

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FOUNDATIONS OF DIGITAL TRANSFORMATION (WEB15)

6-8 JULY I 8.30am - 1.00pm

CONTRACT & PROCUREMENT FRAUD (WEB11)

9 JULY I 8.30am - 1.00pm

AUDITING IN DIGITAL RISK (WEB13)

13-15 JULY I 8.30am - 1.00pm

ISO 37001 ANTI-BRIBERY MANAGEMENT SYSTEMS:AWARENESS & IMPLEMENTATION (WEB4)

22 JULY I 8.30am - 1.00pm

JULY 2020



CORPORATE LIABILITY FOR CORRUPTION OFFENCES (WEB16)

21 SEPTEMBER I 8.30am - 1.00pm

SEPTEMBER 2020

AUGUST 2020

AUDITING THIRD PARTY RISK: EFFECTIVE THIRDPARTY OVERSIGHT AND ASSURANCE (WEB19)

3 AUGUST I 8.30am - 1.00pm

ANALYSING AND ASSESSING EFFECTIVENESS OF BUSINESS CONTINUITY MANAGEMENT (WEB5)13 AUGUST I 8.30am - 1.00pm

DATA ANALYTICS IN RISK, CONTROL & AUDIT (WEB12)

4-6 AUGUST I 8.30am - 1.00pm



INFLUENCING SKILLS FOR CONFLICT RESOLUTION AND POSITIVELY IMPACTING STAKEHOLDERS (WEB3)


FINANCIAL SCANDALS - CASES AND CAUSES OF ETHICAL LAPSES (WEB6)12 AUGUST I 8.30am - 1.00pm



NOVEMBER 2020


3 NOVEMBER I 8.30am - 1.00pm

LEAN AUDITING (WEB10)

12-15 OCTOBER I 8.30am - 1.00pm

OCTOBER 2020

FOUNDATIONS OF DIGITAL TRANSFORMATION

OVERVIEWToday’s organizations face a critical dilemma – embrace Digital Transformation and remain a leader or embrace the status quo and become a laggard. This is based on the fact that Digital Transformation is starting to permeate organizations and can be found in a plethora of unusual places.

According to IBM by 2020 up to 85% of customer services interactions will not involve a human. Growing machine learning and NLP capabilities will allow for chatbots, phone support and self-service interfaces to deliver customer service at an acceptable level. These technologies will reduce errors, increase the speed of resolving customer issues and remove some of the bias present in customer service interactions. The UBS bank has already deployed, using IBM Watson, an avatar based on economist Daniel Kalt to interact with clients. The avatar was trained by Kalt himself and allows customers to speak to Kalt as if he were present physically.

Surveys done by Bain & Co, a leading management consultancy, show that across every industry revenue at digital leaders grows more than twice as fast, as those at the laggards. And, profits follow a similar pattern. However, the biggest challenge is in capturing these opportunities. Of all participants in the surveys, only 5% achieved or exceeded expectations, while 20% produced less than half of the desired outcome.

This program is designed to allow senior leaders, Board Directors and various other professionals understand the opportunities and imperatives in Digital Transformation. Over 2 days participants will become familiar with various technologies underpinning Digital Transformation, understand how they fit together and learn to identify areas and processes where significant improvements can be achieved. In addition, the attendees will understand what are some of the critical success factors and potential roadblocks in the process of Digital Transformation.

LEARNING OUTCOMESUpon completion of this program, participants will:• Explain the current and potential impact of digitalisation• Understand and clarify various technologies used in Digital Transformation, such as Big Data, Artificial Intelligence, High-Performance Computing, Augmented Reality, to name a few• Identify opportunities for Digital Technology usage in various activities• Analyse the impact of digitisation and technology on business operations• Propose new ways to perform efficiently in the workplace in line with latest technological breakthroughs, upskilling talents for moving up the value chain

OUTLINEDay 1

Digital Technology Overview• Definitions• Impact on Society, Government and Enterprises

A Primer on the Role of Digital Technology in the Value Chain• Primary Activities• Secondary Activities• Scenario Work

Cloud Computing• Introduction • Definitions• Cloud Strategy and Risk Management• Cloud Pricing Models

High Performance Computing• Overview• Benefits and Risks• Use Cases in Specific Industries

Drone/UAV• Overview• Benefits and Risks• Use Cases in Specific Industries• Scenario Work

Day 2

Blockchain• Introduction• What Blockchain Is and Is Not• Potential Use Cases

Cybersecurity and Privacy• Current Risks – Nature and Impact• Regulatory Environment – MENA. ASEAN, World-wide• Managing Cyber – and Privacy Risks – Processes and Methodologies• The Key Success Factor in Cybersecurity Risk Reduction• Practical Exercise

Data Science, Big Data and Industrial Internet of Things (IIOT)• Introduction• Big Data – definition and types• Big Data Sources• IoT and IIoT – definitions• Data Science and Big Data Analytics• Use Cases in Selected Industries• Practical Exercise

Day 3

Artificial Intelligence (AI), Machine Learning (ML), Deep Learning (DL)• Introduction and Definitions• Types of AI and ML• The relationship between AI, ML and DL

AI in Practice – Modelling a Business Process• Overview • Inputs and Outputs• “It Starts with Pen and Paper” – Representing a Business Problem• Scenario Work

Dissecting the Value Chain for Digital Technology in the Organisation• Primary Activities - Production - Logistics - Marketing and Sales• Secondary Activities - Human Resources - Information Technology - Finance and Accounting• Scenario Work

Achieving Digital Readiness• Digital Readiness Roadmap• Critical Success Factors

Program Review, Comments and Q&A

ADMINISTRATIVE DETAILSDATE 6,7 & 8 JULY 2020 COURSE CODE WEB15

MEMBER’S FEE RM1,350.00 NON MEMBER’S FEE RM1,650.00

TIME 8.30am - 1.00pm CPD POINTS 14.5

TRAINER Mr. Mario Bojilov TARGET AUDIENCE LEVEL I-III

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ABOUT THE TRAINERMARIO BOJILOV MEngSc (Research), Certified Information Systems Auditor (CISA), Graduate Diploma Applied Finance and Investment, PhD Candidate

Mario has worked in the area of Data Analytics and Business Improvement since 1994. He is also a Certified Information Systems Auditor (CISA) and a Lecturer in Accounting Information Systems; IS Control and Governance; Enterprise Resource Planning; Systems Analysis and Design.

Over the last 12 years, Mario Bojilov has taught 1,500+ university students and 350+ professionals in the areas of Finance, Digital Technologies, Risk and Audit. He has delivered industry training courses and presentations in Australia, UAE, Singapore, Malaysia and Philippines.

Mario founded Meta Business Systems in 2004 of which he is the current Chief Executive Officer. The company is focused on business improvement, performance monitoring and data governance. A number of Government and Higher Education organisations have used solutions designed and implemented by Meta Business Systems.

Projects managed and delivered by Mario Bojilov and his team covered a variety of key business processes, such as Payroll, Finance, Procurement, Revenue Management, Treasury, HR and others. Examples of projects include, Data Warehouse/Business Intelligence (12 processes/95 reports), Financial Statements production ($800+ revenue), Payroll monitoring (12,000 employees), Revenue verification, Fraud Detection, etc.

Mario Bojilov holds a Master of Engineering Science Degree from the University of Queensland, a Graduate Diploma of Applied Finance and Investment from the Financial Services Institute of Australasia (FINSIA) and is currently a PhD Candidate with research topic in the area of Using Artificial Intelligence for Cybercrime Detection.

Mario Bojilov has co-authored the following academic articles: Privacy and Big Data and Continuous Auditing and Continuous Monitoring in ERP Environments: Case Studies of Application Implementations.

He is also a contributor to Medium - https://medium.com/@Mario.Bojilov and hosts a channel - https://goo.gl/ujS8ky on YouTube.

CONTRACT & PROCUREMENT FRAUD

OVERVIEWThe rise in contract management and the outsourcing of goods and services has created an increase in procurement fraud, which can occur at any stage of the contracting and procurement process. Organizations can be defrauded through collusion among bidders, between employees and contractors, and by sole procurement employees. Also, being a high-risk function that involves bribery and corruption, the controls and monitoring mechanism placed here should also adhere to the Ministerial guidelines on Adequate Procedures which are in line with Section 17A (5) of the Malaysian Anti-Corruption Commission (Amendment) Act 2018.

Through this session, participants would be made aware of the vulnerabilities and risks associated with fraud / corruption schemes throughout the procurement lifecycle and major risk areas associated with purchasing / procurement and contract functions. The facilitator will also introduce mechanisms for prevention, strategies for detection and response applicable to the current business environment.

OUTLINESession 1• The procurement processes • Elements of bribery and corruption with collusion

Session 2• Third-party / vendor management • Prevention and Investigation of Procurement Fraud

ADMINISTRATIVE DETAILSDATE 9 JULY 2020 COURSE CODE WEB11

MEMBER’S FEE RM450.00 NON MEMBER’S FEE RM550.00

TIME 8.30am - 1.00pm CPD POINTS 5

TRAINER Raymon Ram TARGET AUDIENCE LEVEL II-IV

ABOUT THE TRAINERRAYMON RAM

Raymon Ram is an advocate against economic crime, having published numerous articles and case analyses on the subject matter. He is a Certified Fraud Examiner (CFE), Certified Anti-Money Laundering Specialist (CAMS) with a Master’s degree in Economic Crime Management, Bachelor’s degree in Psychology (HONS) and Certificate in Corporate Governance by Basel Institute, Switzerland.

He has led teams to complete corporate fraud investigations / asset recovery exercises and facilitated various anti-fraud courses for the local law enforcement agencies and private sector entities. He had also assisted the National Audit Department, Malaysia to restructure the Audit Investigation Guidelines for state and national level auditors.

Being formerly attached to a firm which deals with Corporate Recovery and Project Rehabilitation, he is the Founder / Managing Principal at Graymatter Forensic Advisory Sdn. Bhd., a solution-based training and advisory specializing in Financial Forensics and Fraud Risk Management.

As a Certified Trainer under the Human Resource Development Fund (HRDF), Raymon is also an appointed trainer for the Securities Industry Development Corporation (SIDC) and frequently facilitates programs related to fraud, bribery and corruption, market misconduct and anti-money laundering/counter financing of terrorism (AML/CFT) for participating organizations under the Capital Market.

He also holds the position of Secretary General at Transparency International Malaysia (TI-M) and Assist. Secretary General at the Malaysian Association of Certified Fraud Examiners (MACFE).

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AUDITING DIGITAL RISK

OVERVIEWToday’s organizations face a critical dilemma – embrace Digital Transformation and remain a leader or embrace the status quo and become a laggard. This is based on the fact that Digital Transformation is starting to permeate organizations and can be found in a plethora of unusual places.

Surveys done by Bain & Co, a leading management consultancy, show that across every industry revenue at digital leaders grows more than twice as fast, as those at the laggards. And, profits follow a similar pattern. Thus, the impetus for further adoption of digital technologies across the enterprise is firmly on the radar screen of C-Suite and Boards. However, with the increased opportunities, the number of risks and the of their impact increases proportionally and Internal Audit will be a key factor in mitigation. According to a report by the European Institutes of Internal Auditors, only 31% of decision makers believe their organisations are compliant with GDPR, while in reality only 2% are. And, the same report highlights the fact that 62% of organisations expect cyber risk to cause disruption in the next three years and yet 74% of organisations have low or no cyber risk maturity.

This program is designed to allow senior leaders and various other Risk and Audit professionals understand the opportunities and impact in Digital Risks within the enterprise. Over 2 days participants will become familiar with various Digital Risks that organizations face, understand their impact and learn various strategies, tactics and methodologies to audit and manage them. In addition, the attendees will understand some of the key technologies that can assist in automating Digital Risk auditing, such as data analytics, Business Intelligence, Big Data and Artificial Intelligence.

LEARNING OUTCOMESUpon completion of this program, participants will:• Appreciate and explain the impact of Digital Technology on Enterprises and Government• Understand the different types of Digital Risks organizations face• Establish a Governance framework for managing Digital Risks• Create methodologies to audit different types of Digital Risks• Understand and implement various types of automation in auditing Digital Risks• Create and maintain a Digital Risk Universe• Create and maintain a Digital Risk Audit Plan

OUTLINEDay 1

Introduction• Overview and Objectives• Structure

The Business Imperative for Auditing Digital Risk• Impact of Digital Technology in the Society, Government and Enterprises• Digital Technology in the Organisation and Associated Risks• Group Discussion

Digital Risk – Definition and Types• Overview and Definition• Types of Digital Risks - Digital Disruptions Risks - Internal Digital Risks - Cloud and Social Media Risks - Cybersecurity and Privacy Risks

Digital Risk Stakeholders – Responsibilities and Relationships• External Stakeholders – Impact and Responsibilities• Internal Stakeholders – Impact and Responsibilities• Audit Department – Impact and Responsibilities• Dependencies and Relationships between Stakeholders

Day 2

Auditing Process and Methodologies• Establishing a Governance Framework

Auditing Methodologies for Specific Digital Risks• Overview and Approach• Internal Risks Auditing Methodologies• Cloud Risks Auditing Methodology• Social Media Risks Auditing Methodology• Cybersecurity Risks Auditing Methodology • Privacy Risks Auditing Methodology

Day 3

Automation in Digital Risk Auditing• Basic Automation – Data Analytics• Advanced Automation – Continuous Auditing• State-of-the Art Automation – Continuous Assurance and Business Intelligence• Cutting Edge Automation – Artificial Intelligence (AI)• Scenario Work: Planning for Continuous Auditing• Practical Work

Digital Risk Auditing Cycle• Creating a Digital Risk Universe• Identifying and Classifying Digital Risks• Creating a Digital Risk Map - Practical Work• Estimating Resource Requirements and Budgeting - Creating a 1- and 3-year Digital Risk Audit Plan - Practical Work

Practical Work – Putting It All Together

Program Review, Q&A, Comments

ADMINISTRATIVE DETAILSDATE 13, 14 & 15 JULY 2020 COURSE CODE WEB13




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OVERVIEWThe ISO 37001 Anti-Bribery Management Systems (“ABMS”) sets out the requirements and provides guidance for organisations to design, implement, maintain and improve their anti-bribery management system, which helps them to prevent, detect and respond to bribery /corruption related matters while adhering to requirements for applicable defence under Section 17A, of the Malaysian Anti-Corruption Commission (Amendment) Act 2018 and other international anti-corruption laws and regulations.

The session will provide participants with fundamental knowledge on principles / clauses within the standard and means to go about the preparation and implementation process before going for accreditation. Continuous audit and re-certification criteria will also be discussed along with case examples for better understanding.

OUTLINESession 1• The ISO standard and regulatory framework• Fundamental concepts and principles of ISO 37001 ABMS

Session 2• Key aspects of ABMS Implementation and Audit

ADMINISTRATIVE DETAILSDATE 29 JUNE 2020 COURSE CODE WEB4



TRAINER Raymon Ram TARGET AUDIENCE LEVEL II-IV

ISO 37001 ANTI-BRIBERY MANAGEMENT SYSTEMS: AWARENESS & IMPLEMENTATION

ABOUT THE TRAINERRAYMON RAM

Raymon Ram is an advocate against economic crime, having published numerous articles and case analyses on the subject matter. He is a Certified Fraud Examiner (CFE), Certified Anti-Money Laundering Specialist (CAMS) with a Master’s degree in Economic Crime Management, Bachelor’s degree in Psychology (HONS) and Certificate in Corporate Governance by Basel Institute, Switzerland.

He has led teams to complete corporate fraud investigations / asset recovery exercises and facilitated various anti-fraud courses for the local law enforcement agencies and private sector entities. He had also assisted the National Audit Department, Malaysia to restructure the Audit Investigation Guidelines for state and national level auditors.

Being formerly attached to a firm which deals with Corporate Recovery and Project Rehabilitation, he is the Founder / Managing Principal at Graymatter Forensic Advisory Sdn. Bhd., a solution-based training and advisory specializing in Financial Forensics and Fraud Risk Management.

As a Certified Trainer under the Human Resource Development Fund (HRDF), Raymon is also an appointed trainer for the Securities Industry Development Corporation (SIDC) and frequently facilitates programs related to fraud, bribery and corruption, market misconduct and anti-money laundering/counter financing of terrorism (AML/CFT) for participating organizations under the Capital Market.

He also holds the position of Secretary General at Transparency International Malaysia (TI-M) and Assist. Secretary General at the Malaysian Association of Certified Fraud Examiners (MACFE).

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AUDITING THIRD PARTY RISK: EFFECTIVE THIRDPARTY OVERSIGHT AND ASSURANCE

OVERVIEWThird parties pose one of the biggest risks to an organisation. The advent of the pandemic has brought the risks of fraud, corruption, bribery and unethical practices amongst 3rd parties into sharp focus. Managing the risks of vendors, service providers, contractors, business associates and agents is critical as stakeholders across the board are demanding greater levels of oversight and assurance in organisations. Investors value business creation and regulators increasingly hold corporations accountable for unethical business practices of 3rd parties. With significant expectations on authenticating counter-parties and reducing incidents involving money laundering, beneficial ownership and politically exposed persons, protecting against reputation and criminal risk exposure is vital in managing 3rd party risk. This is wholly in line with Principle 2 of the Ministerial Guidelines on Adequate Procedures of Section 17A MACC (Amended) Act 2018 which advocates risk assessment to assess and manage corruption risks impacting the business.

LEARNING OUTCOMESBy attending this course, the participants will be able to:• Identify the commercial and regulatory imperative of risk management• Ascertain emerging 3rd party risk exposures that threaten the governance framework of businesses in the new normal• Roles of internal auditors in 3rd party risk management• Understand and apply methodologies for conducting effective audit and providing adequate assurance on oversight of the 3rd party risk management framework and process

COURSE CONTENTSSession 1:• 3rd Party Risk Assessment: Section 17A implications• Emerging risks & 3rd party risk management framework and process • Internal Auditors’ assurance role: challenges and solutions

Session 2: • 3rd party risk audit focal areas • Governance review, red flags and warning signs

ADMINISTRATIVE DETAILSDATE 3 AUGUST 2020 COURSE CODE WEB19



TRAINER Reinushini Chandrasegaram TARGET AUDIENCE LEVEL II-III FCCA, CIA, MBA (UK), CMIIA

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ABOUT THE TRAINERREINUSHINI CHANDRASEGARAM FCCA, CIA, MBA (UK), CMIIA

Reinushini Chandrasegaram FCCA, CIA, MBA (UK), CMIIA is Principal Consultant at RC Compliance Consultancy, a boutique compliance consultancy firm with core expertise in business integrity and anti-corruption compliance consulting on Adequate Procedures of Corporate Liability provision (Section 17A MACC (Amendment) Act 2018), corruption risk assessment, compliance program creation and evaluation and ISO37001:2016 Anti-Bribery Management System. She has worked with numerous well-established companies to develop and implement anti-corruption compliance programs, corruption risk assessment, policies and procedures that meet the stringent regulatory requirements of Section 17A.

She has over 20 years’ of professional experience in business integrity and anti-corruption compliance, bribery and corruption risk assessment and management, compliance and ethics training, internal auditing, internal whistleblowing investigations, corporate governance, international sanctions, human rights and 3rd party due diligence.

Reinushini speaks professionally at national and international forums and conferences and conducts training for Directors, C-suite and Senior Management of commercial organisations. She conducted in-house ethics, business integrity, compliance, risk and internal audit professional reviews and training in MNC and international companies in Europe, Africa and Asia Pacific. She has written on anti-corruption compliance best practices and internal audit in professional journals, national newspaper and internal global company arena.

She is a Chartered Certified Accountant and FCCA (Fellow of the Association of Chartered Certified Accountants), a Certified Internal Auditor (CIA), holds an MBA from the University of Leicester, UK and an Advanced Diploma in Accounting and Business from ACCA. She is a HRDF certified trainer and ISO 37001:2016 Anti-Bribery Management System. Reinushini is a member of the Association of Chartered Certified Accountants (ACCA), Malaysian Alliance of Corporate Directors (MACD) and Institute of Internal Auditors.

DATA ANALYTICS IN RISK, CONTROL AND AUDIT

OVERVIEWThis hands-on program aims to give the participants an understanding on the types of data analytics, its benefits, the various standards of data analytics along with their respective limitations.

Throughout the program, there will be group discussions, case studies and practical analysis as attendees will learn the different types of data analytics modes. Participants will also be given the opportunity to experience “hands on” in building a Machine Learning model of a business process and discover relationships within datasets.

The program contains a very strong focus on hands-on learning. During the two days, students will spend 30-40% of their time performing practical tasks or taking part in role playing scenarios.

Software and datasets for Standard, Advanced and “State-of-the-Art” analytics will be provided during the course. Attendees can keep those and use them in their work afterwards.

LEARNING OUTCOMESUpon completion of this program, participants will:• Understand the types and benefits of data analytics in Risk, Control and Audit• Implement and follow a data analytics process• Design standard and advanced data analytics using spreadsheets, specialized software and relational databases• Understand Continuous Auditing (CA) and Business Intelligence (BI) as part of advanced data analytics• Recognise opportunities for Big Data and Artificial Intelligence (AI) in Risk, Control and Audit

OUTLINEDay 1

Introduction

The Data Analytics Rationale• Definition and Benefits of Data Analytics in Risk, Control and Audit (RCA)• Organisational Units and Processes Suitable for Data Analytics• The Data Analytics Process• Types of Data Analytics• Group Discussion

Standard Data Analytics in RCA• Overview• Benefits and Limitations• Planning Standard Data Analytics Tests• Specific Analytical Techniques• Examples of Standard Data Analytics• Practical Work• Gamified Exercise

Day 2

Advanced Data Analytics in RCA-I• Overview• Benefits and Disadvantages• Planning for Advanced Data Analytics Engagements• Case Studies and Practical Examples• Practical Work

Advanced Data Analytics in RCA-II• Overview and Characteristics• Continuous Auditing (CA)• Business Intelligence (BI)• Benefits and Disadvantages• Planning and Implementation• Group Discussion and Demo

Day 3

“State of the Art” Data Analytics in RCA• Big Data - Group Discussion: How do you understand Big Data - Overview, History and Characteristics - Big Data Success Stories - Case Studies - Big Data Sources - Practical Work

• Artificial Intelligence and Machine Learning - Overview - Categories and Types of Machine Learning - Practical Work

Success Factors and Stumbling Blocks

Scenario Work: Putting It All Together

Program Review, Q&A, Comments

ADMINISTRATIVE DETAILSDATE 4,5 & 6 AUGUST 2020 COURSE CODE WEB12












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CORPORATE LIABILITY FOR CORRUPTION OFFENCES

OVERVIEWThe MACC (Amendment) Act 2018 Section 17A came into effect on 1st June 2020, introducing corporate liability for corruption offences for the first time in Malaysia. The Amendment means that company directors and senior management will now be held personally liable for acts of corruption committed by the company, either by their own personnel or by parties acting on behalf the organisation. Penalties include fines and prison sentences of up to 20 years for those in charge of the business. However, companies which have been proactive in preventing corruption occurring can present the defence of having “adequate procedures” in place, to prove the necessary measures were taken to prevent the incident occurring and therefore those in charge should not be held liable.

COURSE OBJECTIVESThe online training will explain the Amendment and guide participants how to establish the necessary adequate procedures using the Malaysian Government’s Guidelines on Adequate Procedures as the framework. Delegates will be equipped with an in-depth understanding of the new legislation, what the adequate procedures require in practice, and directionon how to set up the main procedures, including monitoring and enforcement. An overview of ISO 37001:2016 for Anti-Bribery Management Systems (ABMS) will also be provided.

COURSE CONTENTS• Anti-corruption legislative landscape: Malaysian and international laws covering corporate liability for bribery and corruption offences• Adequate procedures requirements: exploration of the principles and practical application using the T-R-U-S-T framework: o Top-level commitment o Risk assessment for corruption o Undertake control measures o Systematic review, monitoring and enforcement o Training and communication • Introduction to ISO 37001

LEARNING OUTCOMESBy attending this course, the participants will be able to:• Understand how corporate liability for corruption works and what adequate procedures are needed to protect the company• Develop an understanding on the components of an effective anti-corruption programme based on the Guidelines on Adequate Procedures• Understand the principles of monitoring and enforcement for the programme• See the ISO 37001 structure and now the ISO relates to the adequate procedures requirements




TRAINER Dr. Mark Lovatt TARGET AUDIENCE LEVEL I-IV

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ABOUT THE TRAINERDR MARK LOVATT

Dr Mark Lovatt is CEO of Trident Integrity Solutions Sdn Bhd, and internationally recognised as an expert in anti-corruption, business integrity and ethics. Prior to leading Trident, Dr Lovatt was the Business Integrity Programme Manager for Transparency International Malaysia, and concurrently the Managing Director of TI BIP Malaysia Sdn Bhd, the consultancy wing of the chapter. He holds a BA (Hons) and PhD from Nottingham University, UK, and has a background in IT, corporate regulation and business development in the power and gas sector. One of the few PECB-certified Lead Implementers for ISO 37001, he isalso a Member of the UN Development Programme Private Sector Advisory Group, leading on overcoming corruption challenges in large-scale infrastructure projects. He speaks at conferences across the region and has worked with governments, global agencies, multinationals and GLCs to deliver effective measures for building business integrity.

OVERVIEWThe Covid-19 pandemic is causing mega-scale disruptions to businesses and societies, most of which are working to regroup, re-strategise, and execute. Adding to the disruptions is another uncontrolled variable – the time taken until business recovers. Many will contend that businesses will not be usual anymore due to structural changes inflicted by the coronavirus, and the next denominator that people will reach for is the issue of “sustainability”. For many organisations, business growth strategies has to be redesigned to be one about business sustainability. But internal auditors are encouraged to keep growing by examining and adding value to business continuity management practices in organisations and be at the forefronts of business recoveries, and preparing organisations adequately to face future turbulences.

LEARNING OUTCOMESBy the end of this workshop, participants are expected to be able to:• Develop best practices in influencing to ease the audit process.• Identify problems in communications and methods to avoid these.• Understand and improvise personal influencing skills.• Develop an audit approach that best utilises appropriate influencing skills.

TOPICSSESSION 1 (2 HOURS)1. Defining sources of influence in an audit process2. Understanding and utilising influencing styles3. Importance of listening and understanding auditees4. Persuasion rather than coercive methods

SESSION 2 (2 HOURS)1. Developing assertiveness with stakeholders2. Listening and probing techniques for auditors3. Using persuasive language involving people4. Reframing issues and solutions

METHODOLOGY1. Lectures on key concepts, frameworks and methodologies;2. Presentation and discussion of case studies;3. Group discussions and brainstorming on organisational scenario;4. Summarisation of key issues.




TRAINER Dr Eddy Yap TARGET AUDIENCE LEVEL II-III PhD, FCCA, CIA

INFLUENCING SKILLS FOR CONFLICT RESOLUTION AND POSITIVELY IMPACTING STAKEHOLDERS

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ABOUT THE TRAINERDR EDDY YAPPhD, FCCA, CIA

Dr. Eddy Yap is the founder and managing consultant of Conductiviti Business Advisory SdnBhd with more than 21 years of corporate, advisory, academic and entrepreneurial experience. His core competencies are in qualitatively and quantitatively diagnosing issues, formulating solutions, and implementing changes. These competencies have been successfully applied in business consulting, strategic planning, organisational development, financial management, internal audit and risk management.

In his capacity as a management consultant, he has worked with various organisations such as the operating entities of Petronas and KhazanahNasional, public listed companies, private companies, non-governmental organisations and educational institutions. He has extensive experience with organisations in the hotels & resorts, healthcare & hospitals, education, retail, FMCG, technology, manufacturing, construction, property development, financial services, and non-profit sectors. His scope of work included the provision of internal audit services, risk management reviews, financial and strategic management, corporate planning and organisational transformations.

In his capacity as an academic and trainer, he serves as visiting academic and facilitator to several universities at the undergraduate and postgraduate (MBA, MSc and PhD) levels, as well as professional bodies and institutions, delivering courses in strategic management, finance, accounting, auditing, and economics. He also publishes in international peer-reviewed journals and presents in corporate and academic conferences, as well as deliver talks on the global and national economy. He is also a panel trainer for the Institute of Internal Auditors Malaysia for both technical and personal development programmes.

He is credentialed professionally as a Chartered Accountant of the Malaysian Institute of Accountants (CA(M)), Fellow of the Association of Chartered Certified Accountants (FCCA), Certified Internal Auditor (CIA), Assoc. Fellow of the Malaysian Institute of Management (AFMIM), and Certified Trainer of the Ministry of Human Resources. He is credentialed academically with a Bachelors in Economics from the University of London, MBA from Heriot-Watt University, and PhD in Finance from Universiti Kuala Lumpur.

OVERVIEWNews on financial scandals often elicits great interest from the general and investing public, as well as invokes a flurry of negative emotions among affected stakeholders. Greed is usually given as an off-the-cuff conclusion as to the reasons for financial scandals. However, reasons that promotes the acts of corruption, criminal breach of trust, fraud, financial statement misstatements, and even plain pilfering or thievery, can be attributed to several facets of ethical lapses which will be examined.

LEARNING OUTCOMESBy the end of this workshop, participants are expected to be able to:• Understand the importance and need for ethics;• Identify and assess red flags for financial scandals;• Appreciate lessons learnt from high profile national and international financial scandals.• Applying concepts and methodologies for the internal audit process

TOPICSSESSION 1 (2 HOURS)1. Understanding ethics and the meaning it entails;2. Types of financial scandals;3. Major statistics of fraud losses;4. Case studies and lessons learnt on major financial scandals

SESSION 2 (2 HOURS)1. Red flags of Financial Scandals2. Identifying motivations of perpetrators3. Plugging opportunities in weak controls4. Addressing inadequacies in accountabilities






FINANCIAL SCANDALS – CASES AND CAUSES OF ETHICAL LAPSES

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OVERVIEWThe Covid-19 pandemic is causing mega-scale disruptions to businesses and societies, most of which are working to regroup, re-strategise, and execute. Adding to the disruptions is another uncontrolled variable – the time taken until business recovers. Many will contend that businesses will not be usual anymore due to structural changes inflicted by the coronavirus, and the next denominator that people will reach for is the issue of “sustainability”. For many organisations, business growth strategies has to be redesigned to be one about business sustainability. But internal auditors are encouraged to keep growing by examining and adding value to business continuity management practices in organisations and be at the forefronts of business recoveries, and preparing organisations adequately to face future turbulences.

LEARNING OUTCOMESBy the end of this workshop, participants are expected to be able to:• Understand objectives of business continuity management from an audit perspective;• Discover the business risks and impact arising from disasters;• Understand methodologies of business continuity management;• Formulate action plan from conclusions.

TOPICSSESSION 1 (2 HOURS)1. Global and national examples of disaster impact on business – a never ending issue.2. Addressing the organisational going concern assertion – why sustainability rather than growth is key to survival.3. Addressing impact of disruptions on organisational revenue, expenses, assets, and liabilities.4. Case studies of various disruptive events and probable/possible impact.

SESSION 2 (2 HOURS)1. Identifying critical business processes that requires mitigation and recovery.2. Determining process integrity in the event of business disruptions.3. Analysing robustness of supply chain.4. Assessing data integrity and accessibility.






ANALYSING AND ASSESSING EFFECTIVENESS OF BUSINESS CONTINUITY MANAGEMENT

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ADMINISTRATIVE DETAILSDATE 21 SEPTEMBER 2020 COURSE CODE WEB16




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OVERVIEWContinuous improvement is an integral part of an organization’s effort to manevoure in the hypercompetitive condition of the market. Organizations are at an ever-present need to continually improve products, services and processes to cater the fluctuating need of the market. Lean Six Sigma is the latest improvement philosophy and methodology of the 21st century with a proven impact on organizational performance globally. Its principles enablethe elimination of non-value adding activities coupled withminimizing variability in organizational processes enhances organization’s capability in delivering enhanced value to customers. Join us for this series of online training which consist of4-half-day course to understand and learn some of the tools and techniques of Lean Six Sigma for application.

LEARNING OUTCOMEWhat you will gain from this seminar:• Understand the importance of Lean Six Sigma and how it could benefit the organization.• Explore the technical skills of viewing the business process through the philosophical lens of continuous improvement or Lean Six Sigma.• Learn the critical tools and techniques of Lean Six Sigma that can be useful in carrying out daily tasks.

OUTLINEDAY 1 Lean Six Sigma Overview• Correlate the Six Sigma methodology to the phases of an internal audit.• Describe the relationship of the Lean Six Sigma process improvement methodology to the IIA’s International Standards for the Professional Practice of Internal Auditing.• Describe the relationship between the Lean Six Sigma process improvement model (DMAIC) and the five phases of an internal audit.

Risk Assessment: Failure Mode & Effect Analysis (FMEA)• Explain the definition and functions of FMEA.• Explain the use and how to assess processusing FMEA.• Describe the use of scales to monitor FMEA.

DAY 2

Process Capability • Explain the basic statistical concepts used in measuring process capability.• Explain the use and how to determine process capability.• Describe the difference betweencommon method of analysing process performance and measures of process capability.

Control Charts• Explain the type of variation which exist in processes.• Explain the purpose and importance of control chart.• Explain the seven types of control charts and method of determiningrespective control charts.

DAY 3

Cause-and-effect (Fishbone) Diagrams• Employ a cause–and-effect (Fishbone) diagram to determine the root cause(s) of process breakdowns.• Explain the purpose and importance of root cause analysis.• Describe the six categories of cause–and-effect (Fishbone) diagrams.

The “Five Whys” Technique• Explain the purpose and importance of “Five Why” analysis.• Practice the “Five Whys” Technique for drilling down to the ultimate root cause of issues.• Employ the question-asking method for determining the root cause of an issue or problem.

LEAN AUDITING

DAY 4

Pareto Charts• Build a Pareto chart to assist with highlighting the vital, most common causes of defects in a given process from among the various other causes.• Explain the purpose and importance of a Pareto chart.• Construct a Pareto chart to prioritize process failure issues.

Spaghetti & Swimlane Diagram• Explain the purpose and importance of a process map (Spaghetti & Swimlane diagram).• Demonstrate how to construct a Spaghetti & Swimlane diagrams.• Describe notable points to look for in a Spaghetti& Swimlane diagrams.

Mistake Proofing (Poke-Yoke)• Explain what is Poke-Yoke.• Characterize effective mistake-proofing techniques.• Describe examples of Poke-Yoke.

ADMINISTRATIVE DETAILSDATE 12, 13, 14, 15 OCTOBER 2020 COURSE CODE WEB10



TRAINER Dr. Muraliraj Jagantheran TARGET AUDIENCE LEVEL I-III

ABOUT THE TRAINERDR. MURALIRAJ JAGANTHERAN

Dr. Muraliraj Jagantheran is a Director and Chief Operating Officer of MBiZM Group, specializing in the training, coaching and consultation of continuous improvement approaches like Lean Six Sigma. He has considerable working experience in multiple industries in the capacity of process improvement specialist, training and consultation with locally and globally renown companies spanning for almost 8 years.

Holding a Doctorate Degree in Continuous Improvement (Lean & Six Sigma) and operations management,a Master’s Degree in Economics from the University of Malaya, Dr.Muraliraj is also an Accredited Training Associate (ATA) in The International Association for Six Sigma Certification (IASSC).

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ADMINISTRATIVE DETAILSDATE 3 NOVEMBER 2020 COURSE CODE WEB34





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COURSE DETAIL

Course Title

Course Code Course Date(s)

DELEGATE 1

*Full Name (as per IC)

*Designation

*Mobile No. *Email Address

Member Non-Member “Membership No. (only applicable for members)”

DELEGATE 2


*Designation



DELEGATE 3


*Designation



CORPORATE DETAILS (only applicable for corporations)

Corporate Member Corporate Membership No:

Corporate Non-Member

CONTACT DETAILS

Organisation Name

Mailing Address

Contact Person Designation

Telephone

Fax Email Address

BILLING DETAILS please tick if billing details are the same as contact details.

Contact Person Designation

Billing Address

Telephone Fax

Email Address

ENQUIRY & REGISTRATION1-17-07, Menara Bangkok Bank, Berjaya Central Park, 105 Jalan Ampang, 50450, Kuala Lumpur, Malaysia Tel: +603 2181 8008 ext 210/213/212 Fax: +603 2181 1717 Email: [email protected] Website: www.iiam.com.my

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PAYMENT DETAILS

Payment Details Member Rate (per person) for WEB-code related courses Non-Member (per person) 6% SST Total with SST

Fee (per pax) RM No. of pax Subtotal

All registrations MUST be accompanied with full payment. Upon receipt of your registration, you are deemed to have read and understood the registration procedures and accepted the terms and conditions contained therein. (Please tick (3) the chosen method)

LOCAL PAYMENTS BY CHEQUE / INTERBANK GIRO All payments should be crossed and made payable to THE INSTITUTE OF INTERNAL AUDITORS MALAYSIA Bank Details: United Overseas Bank (M) Bhd. USJ Taipan Branch, No.7, Jalan USJ 10-1, USJ Taipan Triangle, 47620 UEP Subang Jaya, Selangor Account No.: 165-301-514-9 Bank Swift Code: UOVBMYKL

OVERSEAS PAYMENTS BY WIRE TRANSFER (USD only) Beneficiary: THE INSTITUTE OF INTERNAL AUDITORS MALAYSIA Address: 1-17-07, Menara Bangkok Bank, Berjaya Central Park, 105 Jalan Ampang, 50450 Kuala Lumpur, Malaysia Beneficiary’s Bank: STANDARD CHARTERED BANK MALAYSIA BERHAD Beneficiary’s Bank Address: Level 18, Menara Standard Chartered, No.30 Jalan Sultan Ismail, 50250 Kuala Lumpur Account No.: 312-170-024-235 Bank Swift Code: SCBLM-YK-XXXX

All wire transfer payments should include USD$30.00 (overseas) and RM25.00 (local) for wire transfer processing fee. For GIRO, please include RM1.00 as bank charges. (Please fax the bank-in slip to +603 2181 1717 or email to [email protected])

CREDIT CARD I hereby authorise THE INSTITUTE OF INTERNAL AUDITORS MALAYSIA to charge to my credit card. to the value of

RM ______________________________________________ Card Type: VISA MASTER

Card Number:

Expiry Date: ________________________________ Cardholder’s Name ______________________________________________________________________________________________________________

I understand that any amount drawn from my credit card will first be cleared with the credit card authorisation facility.

Signature (As per credit card) _____________________________________________________________________________________________________ Date ______________________________________

ENQUIRY & REGISTRATION1-17-07, Menara Bangkok Bank, Berjaya Central Park, 105 Jalan Ampang, 50450, Kuala Lumpur, Malaysia Tel: +603 2181 8008 ext 210/213/212 Fax: +603 2181 1717 Email: [email protected] Website: www.iiam.com.my

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TERMS & CONDITIONSFEE• Fee is payable to “THE INSTITUTE OF INTERNAL AUDITORS MALAYSIA”. Please state your name, payment advice number, phone number and Virtual Training Code number at the back of the cheque/bank-in slip. Admittance will only be permitted upon receipt of full payment • The fee covers the soft copy course material and Certificate of Attendance. • Full payment is to be made before the date of the course. Fee is subject to 6% SST. • Last minute registration and admittance will only be allowed if full payment is made, subject to the availability of the seat.

CANCELLATION• Upon registering, participant(s) are considered successfully enrolled in the course. Should participant(s) decide to cancel/transfer their registration, a cancellation/ transfer policy shall be applied as follows. a) Written cancellations should be received by 14 working days before the Virtual Training date to get the refund. b) Written cancellations should be received by 7 working days before the Virtual Training date to get a partial refund after deduction of 50% administrative charge. Unpaid registrations will also be liable for 50% administrative charge. c) Written cancellations/no-show on the day of the Virtual Training. • No refund will be entertained. • Unpaid registrations will also be liable to full payment of the registrations fee. • Partial cancellation is not allowed. d) You can substitute an alternate delegate(s) if you wish to avoid cancellation charges. Any differences in fees will be charged accordingly.

RESERVATION• The Institute reserves the right to make changes to the date, topic, speaker including cancellation if warranted by circumstances beyond its control. • The Institute is not responsible for the action, advise or representations of the trainer / speaker. • Registration will be on first-come, first-serve basis. • Upon signing this form, you have deemed to have read and understand the registration term and condition and therefore have accepted the terms contained herein. • Certificates of Attendance will be issued an “E-certificate” via email. For this purpose, it is COMPULSORY to fill in the email address clearly. Certificate will only be given to participant who attended the session in full.

DATA PROTECTIONPersonal Data is gathered in accordance with the Personal Data Protection Act 2010 (Act 709). The Institute of Internal Auditors Malaysia (IIA Malaysia) hereby inform you that your personal data will be processed, retained and used by IIA Malaysia in relation to this Virtual Training. Your personal data may also be retained and used by IIA Malaysia to market and promote other training programmes conducted by IIA Malaysia.

DISCLAIMERThe Institute of Internal Auditors Malaysia (IIA Malaysia) reserves the right to change the speaker(s), date(s) or to cancel the Virtual Training should circumstances beyond its control arise. IIA Malaysia also reserves the right to make alternative arrangements without prior notice should it be necessary to do so. Upon signing the registration form, you are deemed to have read and accepted the terms and conditions.

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