JULY 2015 NEWSLETTERjpag.ca/wp-content/uploads/2015/07/201507-JPAG-Newsletter.pdfGlenn Schwarz JIM...

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NEWSLETTERJULY 2015

HIGHLIGHTS

STEVE WONG FEATURED IN TECH PRO | PG. 5

2016 VOLVO XC90 LAUNCH EVENTS | PG. 6

TOURING AUDI EDMONTON NORTH | PG. 8

2 JULY 2015 NEWSLETTER

WELCOME TO THE GROUP

Employee Highlights

Product Advisor John Ren

JIM PATTISON TOYOTA NORTHSHORE

Product Advisor Jay Mansubi

JIM PATTISON TOYOTA NORTHSHORE

Sales Manager Jon Beekman

JIM PATTISON HYUNDAI NANAIMO

Sales & Financial Services Manager

Fraser Young

JIM PATTISON CARS UNLIMITED NORTHSHORE

ReceptionistOlivia Edge-Partington

JIM PATTISON HYUNDAI SURREY

Service Administrator Sima Artang

JIM PATTISON LEXUS NORTHSHORE

Product AdvisorQuinten MacLennan

JIM PATTISON LEXUS VICTORIA

Product Advisor Suzy Dickstein

JIM PATTISON LEXUS VICTORIA

Office Manager Tom Degruchy

JIM PATTISON HYUNDAI NANAIMO

HAPPY ANNIVERSARY

Johnny Antabeel JIM PATTISON TOYOTA

SURREY

3 Years

Kevin Dillabaugh JIM PATTISON TOYOTA

VICTORIA

5 Years

Charlotte Bronson JIM PATTISON TOYOTA

VICTORIA

3 Years

Antonia Lewis JIM PATTISON TOYOTA

DOWNTOWN

3 Years

David Mendoza JIM PATTISON

VOLVO OF SURREY

3 Years

Aidan Dare FRONTIER SUBARU

WINNIPEG

5 Years

Dave McLean FRONTIER TOYOTA

WINNIPEG

5 Years

Drew Shiaro FRONTIER TOYOTA

WINNIPEG

5 Years

Alan Sztaba JIM PATTISON HYUNDAI

COQUITLAM

5 Years


HAPPY ANNIVERSARY

Employee Highlights

Stan Antich JIM PATTISON CHRYSLER

JEEP DODGE SURREY

10 Years

Dennis Breakwell JIM PATTISON CHRYSLER

JEEP DODGE SURREY

10 Years

Sammy Chetty JIM PATTISON CHRYSLER

JEEP DODGE SURREY

10 Years

Wayne Courtnage JIM PATTISON CHRYSLER

JEEP DODGE SURREY

10 Years

John Duthler JIM PATTISON TOYOTA

VICTORIA

10 Years

Brett Jameus JIM PATTISON CHRYSLER

JEEP DODGE SURREY

10 Years

Al Lai JIM PATTISON CHRYSLER

JEEP DODGE SURREY

10 Years

Leo Lin JIM PATTISON LEXUS

NORTHSHORE

10 Years

Ron Phillip JIM PATTISON CHRYSLER

JEEP DODGE SURREY

10 Years

Chris Gambling JIM PATTISON CHRYSLER

JEEP DODGE SURREY

10 Years

Mike Harrison JIM PATTISON CHRYSLER

JEEP DODGE SURREY

10 Years

John Hegedus JIM PATTISON CHRYSLER

JEEP DODGE SURREY

10 Years

Mike Hodgson JIM PATTISON CHRYSLER

JEEP DODGE SURREY

10 Years

Rick Phillips JIM PATTISON CHRYSLER

JEEP DODGE SURREY

10 Years

Clark Phillips JIM PATTISON CHRYSLER

JEEP DODGE SURREY

10 Years

Saleem Samut JIM PATTISON CHRYSLER

JEEP DODGE SURREY

10 Years

Glenn Schwarz JIM PATTISON TOYOTA

VICTORIA

10 Years

Brian Smith JIM PATTISON CHRYSLER

JEEP DODGE SURREY

10 Years

Ron Tomas JIM PATTISON CHRYSLER

JEEP DODGE SURREY

10 Years

Sandor Toreky JIM PATTISON CHRYSLER

JEEP DODGE SURREY

10 Years

David Vautour JIM PATTISON CHRYSLER

JEEP DODGE SURREY

10 Years

Greg Nicol FRONTIER TOYOTA

WINNIPEG

15 Years


Around the Group

BUG Awards at Jim Pattison Toyota Northshore

In June, Jim Pattison Toyota Northshore gave BUG Awards to 2 of its staff members for Being Unusually Good! Congratulations to Sonam Choekyi and Marilou Lowe. These two ladies are the hardest workers around and are always going above and beyond. Thank you both for the amazing work that you do for the dealership!

Hyundai at FIFA Women’s World Cup

The FIFA Women’s World Cup was all the rage and fun in June, especially in Vancouver! Hyundai was a big part of the promotions of FIFA Women’s World Cup celebrations downtown, where we had booths and displays of Hyundai vehicles while chatting with the soccer fans as they pass by. David Bremsak, our Manager of Dealership Support, was on scene to represent Jim Pattison Hyundai and take part in all the soccer fun!

North Surrey Auto Mall Food Truck Event

North Surrey Auto Mall is hosting its first-ever Fraser Valley Food Truck Festival on September 27 this year! Make sure you drop by and check out all the food and fun activities that day!

Birthday Celebrations at Jim Pattison Volvo of Coquitlam

Surprise! That’s how Jim Pattison Volvo of Coquitlam celebrates birthdays! In June, the team at Jim Pattison Volvo of Coquitlam celebrated Gar, Glenn and Dani’s birthdays with a surprise party. It was quite the shindig with cakes, flowers, balloons, and giant coneheads! Happy birthday!


Around the Group

Steve Wong Featured in Tech Pro

In the Summer issue of Toyota University’s Tech Pro, our very own Steve Wong at Jim Pattison Toyota Downtown was featured for his amazing story of building his workstation out of computer parts destined for landfill.

Steve’s story, like most computer savvy ‘kids’, started with a desire to create his own personal computer workstation in the shop but because of some fortuitous events it ended with him not only building his own, but building three more that have been placed around his dealer’s shop to help the other techs.

Steve is an avid computer geek who had previously built his own computers. When his dealer recently moved into a temporary location as part of a larger move and rebuild, he noticed that they were throwing out a lot of the old outdated computer equipment. With permission from his managers, he started salvaging components and soon had enough parts to build four computer workstations; one for himself and the other three for general use in the shop.

As well as tinkering with computers, Steve is a self-confessed Trekkie and says he is often guided by something Geordi LaForge said to Mr. Scott when Scott was trying to repair his older ship with parts from the next generation ship. Mr. Scott was full of doubt but Geordi was confident that the old technology would be OK and said “ ...just because something is old, doesn’t mean you just throw it away!”

This is a great example of a tech taking things a step beyond his work responsibilities to not just improve his own situation but help all his mates in the

service department. I think the best way to finish this story is to use Steve’s own words taken directly from his message to us:

I feel very blessed to have found a company and a career which allows such fulfillment in my life. It can be easy at times; it can be difficult at times. Regardless, each situation has its merits and always results in a learning opportunity and self-growth as an individual. I wake up in the morning excited for what the day will bring. It gives me a positive attitude, looking forward to the day and not knowing what it will bring but knowing my mind and body will be engaged and challenged. It removes that mundane quality of a typical 9 to 5 job and I believe

gives a very fluid foundation to improve oneself by always seeing and discovering new aspects of vehicles and technology (even on my own personal time) and at the same time gaining more experience and learning new ways to improve my work and habits. In turn, this translates into my personal life and shapes me into a better person outside of work also. That is, I think, the essence of Toyota’s Kaizen and I truly believe it. - Steve Wong


Around the Group

Launch of 2016 Volvo XC90

To welcome the all-new redesigned Volvo XC90, launch events were held at all 4 Jim Pattison Volvo dealerships. The all-new XC90 is a revolutionary vehicle that brings Volvo to a new level of driving experience in a way that exudes luxury and refinement. It’s a new beginning for Volvo that is truly worth celebrating, and our Volvo customers took the opportunity to witness the unveiling of the new XC90 in person at our Volvo dealerships.


Around the Group

Help Fill a Dream at Jim Pattison Hyundai Nanaimo

On June 27, Jim Pattison Hyundai Nanaimo hosted a charity event to raise money for Help Fill A Dream. The dealership hosted a car wash and barbeque and collected donation for the great cause. Help Fill A Dream is an immediately responsive charitable foundation based in Victoria, and they provide hope, help and happiness for children with life-threatening conditions by giving them improvements to quality of life, facilitating the dream of going to Disneyland, meeting a celebrity or sports hero, and even providing financial support. The dealership collected $695 through this fundraising effort.

Management Conference

The Jim Pattison Auto Group held its annual management conference in June. In addition to crunching the numbers and sitting in meetings, they also took the time to do some fun team-building activities and celebrate the success of our year so far.


Around the Group

Touring Audi Edmonton North

Audi Edmonton North officially opened its doors on June 10th. Designed to the latest Audi specifications, the stunning new dealership is the largest Audi center in Edmonton, and the first and only Audi Terminal Design in the city


Around the Group

The Team at Audi Edmonton North

We would like to welcome our new colleagues at Audi Edmonton North to the Auto Group. Welcome and best wishes to the success of our newest dealership!

Canada Day Celebrations

Did you celebrate Canada Day? Some of our dealerships certainly did! With barbeques, decorations, national anthems and more, we love our country and we love to show it!

Sean HebdonGeneral Manager

Stephanie GalpinFinancial Services Manager

Mark JonesSales Manager

Kathy LamFinancial Services Manager

Sunny KanSales Manager

David KimAudi Brand Specialist

Eric JiangAudi Brand Specialist

Elaine Campbell-FowlerAudi Brand Delivery Specialist

Joshua CouchAudi Brand Specialist

Linda TranAudi Brand Delivery Specialist

Joshua CunninghamAudi Brand Specialist

Jessica LancasterService Manager

John MacKinnonService Advisor

Victoria BannavongService Coordinator

Nicole BeneschService Advisor

Jason ParkJourneyman Technician

Paige RechloWarranty Clerk

Max RuppTechnician

Andrew ElterApprentice Technician

Charlie GreenDetailer

Brandin ArnesonApprentice Technician

Filomeno SantosDetailer

Dana DelmageApprentice Technician

Jack WuLot Attendant

Ryan GiesingerLot Attendant

Gerry Elegado Jr.Parts Advisor

Sherwin CabanillaLot Attendant

Ryan EagleParts Advisor

Andrew StabelParts Manager

Clarissa HannemOffice Manager

Karly PolkosnikAdministration

Megan McCullochAdministration


Around the Group

Gar Purdy Jerry Mathews

Blake Ellingham

Leo Lin

John Landon

Jesse Ehrenberg

Ferdie Roxas Marcel Ayotte John Duthler

Glenn Townsend

“We just acquired another XC60 from Volvo in Coquitlam, and this is our second purchase from them. We have been to many different dealerships before, I must say the service in Volvo Coquitlam was top-notched. Cannot be any happier with our experience there. I dealt with Gar, Jerry and Blake, they are all super knowledgeable and helpful. They are also very patient. Glenn in service department is great too. If you are looking for a Volvo or other vehicles, you won’t be disappointed visiting Volvo Coquitlam.”

- Kenneth L.

“After four Lexus cars purchased over the years from JP Lexus Northshore, it’s obvious that this dealership stands out singularly from the rest, and that I don’t just go there for the free coffee. The excellent relationship I enjoy from my dealings since 2007, is testament to their top salesman, Leo Lin who is excellent from initial inquiry to vehicle delivery. Leo is straightforward, has extensive experience and product knowledge, and makes the whole buying process smooth and stress-free. Thank you, Leo for many years of enjoyable service at every step of the way!”

- John Warren

“I have excellent experience purchasing my first used car from Jim Pattison Unlimited Northshore with John Landon. They go far and beyond my expectations to make sure that my car is in perfect driving condition the weeks following the purchase, including repairing a damaged windshield and replacing a dead battery. I’m very happy with the 2011 Volkswagen GTI that I got from them. I highly recommend these guys if you’re considering purchasing a used vehicle.”

- Joe Lee

“Brought my Santa Fe in today and found the service advisor Jesse Ehrenberg very helpful. He clearly explained what immediate maintenance I need, as well as less pressing long-term issues. The courtesy car wash and vacuum by the staff was a nice touch as well!”

- Ian Holmes

“Bought Rav 4 XLE today from Ferdie Roxas of Jim Pattison Toyota. This is car #5 we have bought from here. No problems or hassles as usual. Ferdie, Marcel, John and the whole team were so easy to deal with! Highly recommended.”

- Alex Cordero


Around the Group

David Huynh

Gordon Ray

Don Rusk

Murray Donais

“I just got my novice stage of licensing here in Victoria and wanted to buy a reliable and affordable used car from Toyota as my family has done for just over a decade. I was blown away by the service at Toyota exceeded all my expectations and overall the best experience and decision I’ve ever made and done. For any one of my friends and anyone with some decent common sense Toyota is the place to go i can’t express it enough hope Toyota wins brand of the year again. And of course a special shout out tot the people who helped me get my first car and offered some brilliant advise (Don Rusk and Murray Donais) I can’t thank you two enough if your reading this and for anyone else i hope you get to meet the best sales people ever.”

- James Frewen

“David Huynh was my sales rep and he did a fantastic job. I spent nearly 3 hours discussing different models, taking test drives and working out pricing many times. David maintained a professional composure; patient, knowledgeable, and never pushy. I left with quotes in hand and a better idea of what Subaru can offer me without feeling I had to buy a car from them.It was nearly a month later when I decided a Subaru WRX was the car for me. I came in unannounced and David was able to complete the sale efficiently and met all of my demands. I would highly recommend David and Frontier Subaru.”

- Kevin Ristau

“Thanks for the great purchase experience. After 7 years a Volvo driver and outstanding service at Volvo North Van I decided stay in family with my new V60 Cross Country! The sales department and especially Gordon Ray helped find the right vehicle and I know the service team is going to keep in tip top shape. I’d ask for Gord if you want to get into a new Volvo!”

- Eric Griffith

Dale Salt

John Landon

“I have always appreciated the great service at JP Lexus in North Vancouver. Last week I had the pleasure of being served by Dale and he elevated the service to legendary. He thought of absolutely everything, tracked down the answers to all my questions and was concerned for my comfort. He is a lovely person on top of that. At one time in my career I ran a customer service department for an oil company, so I know a few things about great service and I don’t often write such glowing recommendations. Thanks to Dale and all his team for making getting my car serviced seem like a treat.”

- Monica Marshal

“We just bought a 2014 Ford Escape SE 4WD from Jim Pattison Cars Unlimited in May 2015. The vehicle was in excellent condition with low kilometres and works well for our lifestyle with the family. The salesperson John Landon was very professional, east to talk to, and polite and we enjoy our sale experience with and he was very efficient in reaching a good deal with us. John made sure that the vehicle was ready for our test drive and prepare the vehicle when we ready to pickup the car. We would recommend John Landon and Jim Pattison Cars Unlimited to our friends in the future.”

- Nora Feng


Around the Group

Colin Gawreletz

Mona Dee

“I used to drive a RAV 4, which I loved. But I was starting to think about driving a hybrid, a bit more environmentally friendly. So I researched all the hybrids and electrics out there, and decided Prius V looked like the right one. Other people have had Prius' since they first came out and now it was my turn. I kept thinking I would go see about it in the fall. But then I got an email from Toyota saying they would like to talk to me about buying back my Rav 4. Apparently, they are in high demand. So I responded by email. Within 5 minutes of sending that email, Colin Gawreletz of Pattison Toyota in Victoria called to chat with me. I told him what I was looking for and they had the exact car in their showroom. It seemed like fate. So I went in and traded the RAV 4 for the Prius V. Since I live on an island, the ferry is always an issue. Colin assured me he would get me in and out in under 4 hours. We didn't quite make that - it took 4 hours - to a test drive and see the features, work out the lease agreement and get it insured. Colin was a delight - answering every question. Everyone else who worked with me that day was great, too - the finance man, the ICBC woman (I know, she doesn't work for Toyota, but still...), the receptionist. Great service. Oh, and I made the 3pm ferry - with some time to shop before I left. All in all, a good day. Thanks, Colin!”

- Lisa Dahling

“What an unreal experience. Mona and Jason took excellent care of me. They didn’t try and swindle me to get me in a car. They listened to my needs and worked with me to get me what I wanted on my terms. When the original plan didn’t work out (because I had trouble selling my current car) they bent over backwards to take the car in trade and still get me the deal I needed. There was never any pressure, and the other people I interacted with on my visits were very friendly and helpful. I look forward to returning to Frontier Subaru for my service, and will recommend them any time someone I know is looking for a new car. I work in customer service and they exceed expectations. I LOVE my 2015 STi!”

- Chris Fantini

“This review is in relation the the JP Hyundai Service Department. We purchased an OEM Advent radio/GPS system with a back-up camera in December 2013 for our 2010 Santa Fe. The unit was very expensive and was installed off-site by an independent company. This turned out to be an epic journey to get the product to perform as advertised. The unit was wired incorrectly at the initial installation and things went downhill from there. The vehicle made numerous trips to the independent installer, who were unable to get the unit to function properly and tried to provide another brand of unit in the place of the Advent brand. We had chosen the original unit as it looks like an original Hyundai product. After the third unit was installed by the independent dealer, with no success, the Service Manager got involved and all work was then done at the dealership. He was instrumental in getting one of his technicians to figure out the wiring problems (AM reception poor and no backlights working in the unit) and after many months of trying various solutions, the unit is finally functioning as advertised. I would not recommend this brand, but the former and recently appointed Service Managers worked extremely hard to ensure I was a satisfied customer. There were side issues relating to the unit being removed and installed so many times and they ensured that any items requiring repair (scratches to dash, console light not working and back seat panel required replacement) were fixed to my satisfaction.I have always found the servce department to be very good at addressing any warranty items and having the parts replaced in a timely fashion.”

- Donald K.

Chris Whitelaw


Around the Group

“After long time I eventually find out the dealership I was looking for - JP Toyota Downtown Vancouver. I was given exceptional service, offered reasonable and competitive trade off price for my old car and provided all information I need for my new car. Excellent service, professionalism, assistance and politeness for sure qualifies this dealership for more new customers!”

- Dejan C.

“I just recently bought a pre-owned Sienna SE form Downtown Toyota, at the new location Broadway/Hemlock. Our sale rep Eddie Tsung, maintained a calming, professional and patient influence through our whole transaction. I’m very happy with Eddie’s ability to inform us about our vehicle which had just came into the dealership. It wasn’t cleaned yet but he showed us anyway and we knew we found “the one” when we saw it. I really enjoyed this location on W Broadway, as it’s airy and bright and is covered from the summer heat. I highly recommend my experience at Jim Pattison Toyota Downtown!”

- “Siennaheck”

Eddie Tsung

“I was very impressed with JP Volvo of Coquitlam. Even though I may not look like a typical Volvo buyer, they took me seriously from my very first question and treated me well and fairly though the whole process. I went for several test drives before deciding that the V60 Drive-E was the car that would fit my needs. They also suggested I take the car home to ensure it would fit in my garage etc. The manager is also very approachable for any question or concern (pre or post purchase). Even now, when I go into the dealership, several of the staff recognize me and greet me warmly. I would highly recommend that for anyone looking for a new car to try Volvo, and visit the Coquitlam Jim Pattison Volvo dealership.”

- Martina R.

“The cleanliness of the dealership is the first thing that I noticed when I walked in the door. The staff were all very friendly, professional, and helpful. I was greeted the minute I walked in the door and didn’t go unnoticed and received help and assistance in every department that I walked into from sales, to parts, to service. The state of the art facility was amazing and defines what a luxury dealership should look like and how the environment and staff should be like.”

- Jackie Robichaud

JULY 2015 NEWSLETTERjpag.ca/wp-content/uploads/2015/07/201507-JPAG-Newsletter.pdfGlenn Schwarz JIM...

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