Lecture 9 Revising, Editing, Proofreading, and Finalizing Your Thesis.
July 2009 WISMS - IM&T Workgroup Finalizing the Balanced Scorecard Kevin Truby.
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Transcript of July 2009 WISMS - IM&T Workgroup Finalizing the Balanced Scorecard Kevin Truby.
Defining the objective
✤ “In two years time how will we know that the WISMS ICO project has been a success?”
✤ What are the indicators (from each of the task-groups) that will show improvement?
✤ Where are we starting (the baseline)?
✤ What is ‘better’?
✤ 3 metrics per worksgroup
We need to....
✤ Agree each metric (this week)
✤ Design the collection, storage and reporting systems (I,M&T)
✤ Weight each metric within each group (not as urgent)
✤ Weight each group against the others (not as urgent)
✤= A Balanced Scorecard
For each Metric define:
✤ Definition – what is it?
✤ Baseline or Comparator – Oct 1 2009 or similar control
✤ Currency – Attendances / Service Users / Events / Completions
✤ Timescale – per day / week / month / quarter / year / project
✤ Validations – is the data accurate?
SMART metrics
✤ Specific
✤ Measurable
✤ Achievable
✤ Realistic
✤ Timebound
✤ Able to be described as a single set of data
✤ Can we put a figure / element of data against it
✤ Can we achieve it (i.e. not more outcomes than available Service Users)
✤ No, can we really achieve it?
✤ per day / week / month / year / project
Workshop 1 – Economic Benefit
✤Social Return on Investment Model
✤Reduction in Crime
✤Reduction in A&E Attendances (ICD10 Primary diagnosis??)
✤Reduction in Benefits Paid
Workshop 1 – Economic Benefit scratchpad
✤ EB1 – Reduction in crime
✤ Collect Turning Point data on number of Referrals from Criminal Justice System for SU
✤ Collect data from Police of number of these SU offences after the referral
✤ Assume £x X 3(?) X cost of drug habit
Workshop 1 – Economic Benefit scratchpad
✤ EB2 – Reduction in A&E
✤ Count number of Service Users attending A&E per month
✤ List ICD10 codes applicable (Primary and Secondary)
Workshop 1 – Economic Benefit scratchpad
✤ EB3 – Reduction in Benefits paid
✤ Collect Benefits paid (average per SU) per month
✤ (Income??)
Workshop 1 – Economic Benefit scratchpad
✤ WISMS Database (List by WISMS Service User)
✤ Who is in the dB?
✤ How do we add SU? (New / Returners)
✤ How do we (do we??) remove SU from dB?
✤ Impact Map (Paula)
✤ Other metrics
Workshop 1 – Economic Benefit scratchpad
✤Information sharing agreement✤Third Sector / DWP
✤Information✤Map✤Narrative✤Data Design
✤Benchmarking
Workshop 1 – Balanced Scorecard
✤ What will it be used for?
✤ DH reporting
✤ Management Reporting
✤ Service Development
ActionAction
Workshop 2 – User Experience
✤Outcomes
✤Personal Development
✤Professional Development
✤Social Integration
✤‘The Village Project’
Workshop 2 – User Experience
✤User Groups
✤1 – already engaged
✤2 – new access
✤Measures?
✤Attendance v outcome
✤Per month / year / project
Workshop 2 – User Experience scratchpad
✤PD1 – No of SU / VP (attendances) attending Harm Reduction per month
✤PD2 – No of SU / VP (attendances) attending a Personal Support session each month
✤PD3 – No of SU /VP (attendances) attending a Structured Day Programme
✤PD4 – No of SU engaged in Village Project
Workshop 2 – User Experience scratchpad
✤Prof1 – No of SU / VP attending College Training (courses) each month
✤Prof2 – No of SU / VP attending an internal /on-site Training (courses) session each month
✤Prof3 – No of SU / VP attending JC+ employment Training each month
Workshop 2 – User Experience scratchpad
✤ Social Reintegration
✤ SR1 - No of SU / VP attending P2W each month
✤ SR2 - No of SU / VP attending JC+ Interviews each month
✤ SR3 - No of SU / VP becoming volunteers each month
✤ SR4 - No of SU / VP becoming employed each month
Workshop 3 - Individual Health and Wellbeing
✤3 Groups of Metrics
✤Physical Health
✤Social Integration
✤Financial Management
Workshop 3 - Individual Health and Wellbeing
✤ 2 measures per Group of Metrics
✤ Physical Health (Well-Being Screen / WISMS)
✤ Increase in SU participating in 30 minutes of activity on 3 or more days per week (IHW-P1)
✤ Increase in number of referrals to smoking cessation clinics (IHW-P2 a,b,c) – Referrals / Attendances / 4wQ
Workshop 3 - Individual Health and Wellbeing
✤ 2 measures per Group of Metrics
✤ Social Integration (Turning Point / Care Plan)
✤ Increase in the number of SU reporting positive relationships with family and carers (IHW-S1)
✤ Increase in the number of SU involved in community groups, activities and involvement (IHW-S2)
Workshop 3 – IH &WB scratchpad
✤ Qualitative Answer (Turning Point / Care Plan)
✤ Q1 – Social (0 - - 20)
✤ Q2 – Physical
✤ Q3 – Financial
✤ Q4 - Happiness
Workshop 3 – IH &WB scratchpad
✤ Individual SU Survey
✤ Baseline
✤ Quarterly (Care plan review)
✤ Summary data
✤ Physical Exercise Questions
✤ 3 Smoking questions
Workshop 3 – IH &WB scratchpad
✤ Social integration
✤ Monthly / quarterly assessment / care plan / System 1
✤ Improvement compared with baseline / previous assessment?
0 1 = +
1 1 = 0
2 1 = -
Workshop 4 – Community
✤Percentage of Service Users with parental responsibility accessing mainstream family support (Comm-1)
✤Percentage of Service Users moving from Unsettled accommodation to Settled (Comm-2)
✤Community perception of levels of alcohol and drug activity (Comm-3)
Workshop 4 – Community scratchpad
✤ Percentage of Service Users with parental / guardian responsibility accessing WISMS family support team (Comm-1a) and Mainstream Family Support Services (Comm–1b)
✤ Quarterly from WISMS Family Support Team✤ Sara / Sue✤ S/Worker Assessments✤ Referred to SureStart / GASPED ✤ Of c2,000 cohort, c850 have contact with children, ✤ Count of SU that are referred to Specialist / Mainstream
Support
Workshop 4 – Community scratchpad
✤ Community perception of levels of alcohol and drug activity (cf John)
✤ Service User Reps carry out simple survey
✤ 6 monthly
✤ Horsefair Flats
✤ 3 Questions (rated 1-5) x 300 ish