July 18, 2001

Douglas R. NortonGlobal Practice LeaderZLE (NSK) Solutions

Zero Latency Enterprise in the Public SectorZero Latency Enterprise in the Public Sector

Powering the next-generation enterprisePowering the next-generation enterprise

What we are here to talk about …What we are here to talk about …eliminating “Enterprise Latency”eliminating “Enterprise Latency”What we are here to talk about …What we are here to talk about …eliminating “Enterprise Latency”eliminating “Enterprise Latency”

What is a Zero Latency Enterprise?

ZLE business and technology trends

Compaq introduces a new Zero Latency Enterprise (ZLE) model and solutions

Compaq proves it can be done

A definition“A zero latency strategy is any strategy that exploits the immediate exchange of information across technical and organizational boundaries to achieve business benefit”

Roy SchulteGartner

The Compaq initiative“A Compaq-wide business initiative to deliver architecture, platforms, integrated partner solutions, experience, consulting, and services enabling Compaq customers to implement a Zero Latency Enterprise Information System”

What is a Zero Latency Enterprise (ZLE)?What is a Zero Latency Enterprise (ZLE)?What is a Zero Latency Enterprise (ZLE)?What is a Zero Latency Enterprise (ZLE)?

The commercial cost of latency …The commercial cost of latency …The commercial cost of latency …The commercial cost of latency …

Customer satisfaction Revenue Risk exposure Productivity Production costs Delivery schedules Time to market

So, how does this affect government?So, how does this affect government?So, how does this affect government?So, how does this affect government?

Interactions with government in the future will be focused on “life events,” not individual agency services

– One-government view– Transparent, seamless

access to transactions and data

– No replication of input– Consistent with

expectations from the commercial sector

…….is about.is aboutintegrating systems and dataintegrating systems and data

eGovernmenteGovernment….….

Examples of integrated applicationsExamples of integrated applicationsExamples of integrated applicationsExamples of integrated applications

Environmental data sharing– Multimedia view, in real time

– Reduced burden for business

Emergency management data sharing

– No agency barriers

Single view of the citizen– No need to re-enter the same

personal data over and over

Seamless response to business inquiries

– Assist businesses in making informed decisions to relocate into the state

… … and there are othersand there are others

ZLE is an extensible architectural approach for real time integration of enterprise services and data– Synchronize and route information across

various enterprise applications– Integrate data into a Storage Cache

for the enterprise– Provide data to Business Intelligence

applications for analysis– Support transaction access applications

needing transactional access to up to the minute data from multiple systems

What is ZLE?What is ZLE?What is ZLE?What is ZLE?

ZLEZLE

Pointof sale

Transactionverification

Supply chain

Analysis and

reporting

E-business

ZLE is notZLE is notZLE is notZLE is not

ZLE is not just a data warehouse system – Although it supports DSS and data mart

operations

ZLE is not just an enterprise integration platform– Although it can accomplish application and

data integration across an Enterprise

ZLE is not a single product or middle ware– ZLE is an architecture with collection of

products, tools, and services that enables reduction of operational latency in an enterprise

What does ZLE enable?What does ZLE enable?What does ZLE enable?What does ZLE enable?

Real time access to a real time consolidated view of information from anywhere across the enterprise

The ability to take action A unifying architecture for business rules

and policies Architectural scalability for the enterprise Architectural availability for the enterprise New kinds of applications that could not

exist without the Zero Latency Enterprise

The Network Edge

InternetInternet

IntranetIntranet

WirelessWireless

Call CenterCall Center

RefundsRefunds

PermittingPermitting

Point of SalePoint of Sale

ReportingReporting

Why is this important?Why is this important?Bringing “real-time” to the edge of the networkBringing “real-time” to the edge of the networkWhy is this important?Why is this important?Bringing “real-time” to the edge of the networkBringing “real-time” to the edge of the network

CustomerZLE

ZLE

ODS

Why government customers care Why government customers care Why government customers care Why government customers care The need to integrate

– New with old

– Acquired with existing

The race to provide users with– More timely information

– More relevant interactions

– Value at each interaction

– A single consciousness

A way to leapfrog– Traditional data warehousing

– Traditional Integration techniques

See, Know, Act NowSee, Know, Act Now

Next-millennium enterprise demands new Next-millennium enterprise demands new information management structureinformation management structureNext-millennium enterprise demands new Next-millennium enterprise demands new information management structureinformation management structure

Robust integration of ..– Business processes– Business data

“Zero latency” in nature Detailed event knowledge 24x365 global services

Moving at e-speed!

GlobalValueChains

GlobalValueChains

BusinessIntelligenceBusinessIntelligence

CustomerRelationshipManagement

CustomerRelationshipManagement

Current technologies for integrating Current technologies for integrating business processes and databusiness processes and dataCurrent technologies for integrating Current technologies for integrating business processes and databusiness processes and data

Businessoperations

Businessplanning

Customerservices

ApplicationApplicationIntegrationIntegration Data WarehouseData Warehouse

But there are gaps ..

The technical challengeThe technical challengeThe technical challengeThe technical challenge Very detailed, large mass of data

– Constant in-flight updates – Very volatile data contents

Complex mixed workload– Staying current with event capture – Optimized for time-critical queries

and very large user population– EAI fulfillment – Tolerant of complex queries

Continuous 24x366 availability– VLDB manageability

Incremental growth and scalability

Adapters

APPL

Online, batch EAI subscribers

Adap

ters

APPL

Legacy publishers

Operational MartsOperational Marts

Compaq introduces the Zero Latency Compaq introduces the Zero Latency Enterprise solutions modelEnterprise solutions modelCompaq introduces the Zero Latency Compaq introduces the Zero Latency Enterprise solutions modelEnterprise solutions model

Real Time Data Cache

Operational Data StoreOperational Data Store(ODS)(ODS)

Tight coupling

EAI EAI Solutions integrator

Adapters

APPL

ZLE Applications

Adap

ters

APPL

Operational analysis

Data accessData access ODBC JDBC OLE DB

MessagesMessages MQSeries ISOCOR

Objects, external Objects, external accessaccess

CORBA, Java™, IIOP, XML, etc.

TransactionsTransactions TUXEDO®

CICS etc.

Value of ZLE in a distributed data Value of ZLE in a distributed data environmentenvironmentValue of ZLE in a distributed data Value of ZLE in a distributed data environmentenvironment

One copy of data, broad visibility for authorized users

Real-time update at transaction level Aggregation across all data sources Simplified query syntax (single rules

engine) Publication/subscription process centrally

controlled True 24x7 environment Unlimited scalability with consistent

architecture Simplified security management

ZLE advantages for government usersZLE advantages for government usersZLE advantages for government usersZLE advantages for government users

Streamlined management of access authorities ZLE cache provides “always on” capability, permitting clients to be

available only as required ZLE mediates across unlike messaging protocols permitting an

application to communicate with dissimilar partners using a single protocol

ZLE mediates between dissimilar networking protocols ZLE mediates workload, permitting clients to be sized optimally

rather than to meet peak request loads ZLE allows common business rules to be applied as data flows

through the hub and allows rules changes to be effected in one place ZLE permits streamlined adaptation by the network to client change –

reduced administrative burden and cost

Zero Latency Enterprise SolutionsZero Latency Enterprise SolutionsTelecommunications applicationTelecommunications applicationZero Latency Enterprise SolutionsZero Latency Enterprise SolutionsTelecommunications applicationTelecommunications application

100 BillionCDR records

ODS111 TBs

1.2 billion deletes

Switchsimulator

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1 B

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Credit Verification

Online

40,000CRM users

OLTP

Surveillance Alert

Zero LatencyOnline Subscriber

Data Mining

Real timeMonitors

Every 5 seconds

Adhoc Queries

Adhoc

BillingBatch Subscriber

Simultaneously!

ZLE and massive ETLZLE and massive ETL – 14,000 random inserts/sec– 1.2 billion per day

Online subscription Online subscription and broadcastingand broadcasting

– Real time monitoring and surveillance

Robust EAIRobust EAI– Over 100 tps

Zero Latency CRMZero Latency CRM– 40,000 seats– 1000 tps @ 0.7 sec– Rules based decisions

– ROLAP parallel queriesROLAP parallel queries

ZLE CRM SolutionZLE CRM SolutionZLE CRM SolutionZLE CRM Solution

Operationaldata store

Zero Latency Zero Latency Enterprise SolutionEnterprise Solution

Basket AnalysisMicroStrategyVersion 7

Fraud data miningSAS

Call CenterSiebel 2000MS SQL Server400 TPS

Point of SaleFeeds2,000 TPS

Acxiom gatewayZLE monitors

Revenue, transaction rates,service levels

e-StoreMicroSoft e-Store400 TPS

Gift RegistryOracle400 TPS Campaign

ManagementRecognition Systems - Protagona

Refund400 TPS

NotificationMicroStrategyBroadcaster

NonStopNonStop

HimalayaHimalaya64 processors

50 TB

Compaq ZLE Value PropositionCompaq ZLE Value PropositionCompaq ZLE Value PropositionCompaq ZLE Value Proposition

ZLE leadership Time to market Comprehensive ZLE professional services Established and comprehensive ZLE frameworks ZLE partnership adoption program Incremental and absolute scalability Continuous availability .. 24x366 Enterprise VLDB manageability Unprecedented mixed workload support Total cost of ownership leadership

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Our customers win with Compaq ZLEOur customers win with Compaq ZLEOur customers win with Compaq ZLEOur customers win with Compaq ZLE

Compaq platforms– Availability, scale and mixed workload

Architecture– Blueprint for building real-time solutions

ZLE Service Frameworks– Reliable, scaleable and manageable CORBA and

Tuxedo frameworks

Special Sauce– High-level applications dramatically accelerate a

customer's time to implementation

Solution Approach– Installing “fixtures” rather than “plumbing”