JULY 1, 2019 RIC REPORTSeveral SCRIC Employees Recognized

as They Move Into New Roles This Summer

IN THIS ISSUE:Side SubheadingGraduation Season a Busy Time for BOCES NST

Job Opportunities

The following positions are posted to theBT-BOCES website:

Information TechnologyAssistant (6 positions) Due to growth of Managed IT Service (MITs), as well asrecent retirements, resignations, and the promotions ofSCRIC staff, there is a need for additional IT Assistantpositions to help meet our district's needs.

As a member of our Field Services Team they will helpsupport the day-to-day IT needs of our MITs districts. A fulljob description is included with the posting, as well as theBT BOCES website listed below. Please refer anyquestions to your manager. For more details, please follow this link to the BT BOCESJob Opportunities.

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PC/LAN Tech(continuous recruitment)

Please check the BT BOCES website for moreinformation, or contact Kristin Wittig via emailat kwittig@btboces.org.

Cheers For Peers

In this section of the monthly RIC Report, we take alook at submitted kudos over the past several weeks.Congratulations, everyone. Nicely done. For: Eric Spittle and Chris White

From: Amy Barton, Windsor schools, regarding event set-up at the district for the annual budget vote and trusteeelection.

Cheers: Thank you so much to both of you for all of yourhelp and time ALL DAY! You make this day so much easierand less stressful for the ladies, and me. I appreciate allthat you do more than I can say. Have a great day! Amy

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For: Eric Brundege

From: Jim Cullen

Short description: IE view settings have been changed.

It's Here!

The 3rd annual RIC Unplugged event is here, or at least within a day. Hoping everyone is ready and as fired up asthe planning committee for a full day of great sessions, seeing friends, and generally getting a chance to unplugfor the day.

8 a.m. We get started at 8 a.m. with refreshments and a chance to say hello and get settled in while watching aslideshow of photos we've gathered from the past year of RIC-related activities.

8:30 a.m. We'll get started at 8:30 with our keynote address, featuring motivational speakers Bill Clark and Trent Patterson.The two have co-authored a book entitled "Lifting Spirits." It's a book of short stories in which Clark and Pattersonshare their stories of triumph in the face of tragedy, adversity, and many of life's challenges, to successfully tobecome elite world-class athletes. They have formed an unbreakable bond of friendship and brotherhood and arecommitted to helping change the lives of others.

9:30 a.m. At 9:30, folks can take a look at the array of information available at a variety of tables we'll have within theballroom. Everything from BOCES benefits, our Employee Assistance Program, investing in a 403b, to info aboutNew York State Retirement, NYSUT, as well as our SCRIC apparel and "swag."

9:45 a.m. and 11:45 a.m. From there, we begin our day of terrific sessions at 9:45. We'll break for lunch a 11:45, then welcome RoseannBayne to present her keynote address, "Emotional Intelligence."

1:15 p.m. Following, we'll lighten it up at 1:15 p.m. with "Match Game," which will mirror the 1970s TV game show. Then at 2it's back to our sessions, including a tour of Tech Works with Steve Goss.

3:45 p.m. At 3:45 we'll reprise our RIC "jam band" in the ballroom, as things wind down.

If you haven't checked it out yet, you'll find our day's schedule here: RIC Staff page of the BT-BOCES website.

And if you still need to get registered, just follow this link.

News on the SCRIC Apparel StoreWe've added a few items this year for our event. The online store will be updated shortly with the new backpackand white SCRIC shirt. Details will come soon for the next time frame in which free shipping will be available.Click here to access the website.

Short description: IE view settings have been changed.

Eric's response: Jim, I turned off Full Screen in InternetExplorer, and now it looks normal to you. Thanks,Eric

Cheers: Thanks! Great job! Jim

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For: John Frederick

From: Alana Golden, Norwich schools

In an email to Tim Miller, Alana wrote: Tim, I wanted tosend an official email to recognize John Frederick and hiswork with Norwich City School District.

In a rush to leave for a conference (recently), I inadvertentlydeleted a file off a thumb drive. Typically, I utilize this drivefor a backup of my files, but with the transition to beingshared with Sidney, I had been using this to work on a newfile, as I had been doing work at both locations. This file

represented about 20 hours of work and effort and wasn'tsomething I was looking forward to recreating.

I ran down to IT and honestly thought all might be lost. Johnvery calmly walked back with me to my office and setimmediately to working on recovering the document. Nopromises were made, but he seemed hopeful.

John recovered the document, saving me hours of workand frustration, and I still got out of the office on time tomake it to my conference. And of course, I now have thedocument backed up in multiple locations.

Honestly, this situation could have been a nightmare, butJohn took the time to make a situation reparable and allowme to continue on with my work.

Thank you, Alana

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For: Kyle Guerin

From: Jennifer Prieto, Newark Valley schools

In an email to Tim Miller and Tim Myers, Jenniferwrote: Good morning, I wanted to reach out to you bothand let you know how great of a job Kyle does here at thehigh school.

So many times people only send complaints, and I wantedto send a compliment. Kyle is always so willing to go out ofhis way, stop what he is doing, and just in general beavailable whenever we need something. He has been sohelpful to the entire staff.

We appreciate him and are happy that he is a part of ourteam. Jennifer

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For: Joel Munson, Josh Petruzzelli and Ryan Toole

From: Elliot Thomas and Amy Kukenberger, Cooperstownschools

Short description: We are getting the same errormessage as yesterday again: "Access denied. Pleasecontact your PowerSchool System Administrator."

In a message from Joel Munson, he wrote: Had aconference call with Josh and Elliot. Elliot erased allcertificates on the AD (Active Directory) server, generateda new one and loaded it into PowerSchool. Same results!Josh is out of ideas as well. He is checking to see if anyoneon the hill has ideas on how to solve this problem. Tryinganother conference call with Elliot, Ryan, and Josh. Ryanhas some ideas. Joel

Elliot's response: Thank you so much Joel and Josh. It ismuch appreciated! Ryan assisted with the certificate andthat was the trick. I confirmed on my admin account, twosecretaries, and a teacher - all confirmed to be working.This seems to be resolved now and I've marked to confirmthe certificate next year 30 days before the expiration date,like was recommended. I appreciate everyone's time andassistance on this matter. It really means a lot to me beingthe lone wolf here. Have a wonderful rest of your week!

RIC Staff Settles Into New Roles

Above, Managed Data Coordinator Mary Beth Townsend (far left) is pictured with some of the newly appointedassociate coordinators: (left to right) Heather McCabe, Stacy Blackwell, Julie Tomasky, Joe Hawley and WendySchermerhorn. During the June 19 Board of Education meeting, the following RIC staff changes were approved:

Manager of Field Services (Civil Service Manager of Customer Services): Chris White

Chris White

ITPC (MITS): Bruce Voorhees and Jamie Pane

Bruce Voorhees Jamie Pane

Joel responded: All, that is great news Elliot! I have alsoconfirmed with Amy that PowerSchool is working. I believethe problem was a server configuration problem regardingthe new AD server. (The old AD server failed). Thecertificate needed and the server weren't in sync. Manythanks to Ryan Toole, who debugged and resolved thisissue. Thanks to Josh as well. I will be leaving this ticketopen for at least 24 hours to ensure that the problem isresolved and doesn't reappear. Joel

Amy responded: Many thanks to all. You have mademany folks happy. Have a great afternoon. Amy

The next day, Joel followed up to the group: CalledAmy this morning for an update on this ticket. PowerSchoolis operation for Users that use LDAP. Will call back latertoday to check on this issue. Joel

Kelly Twitchell then followed up, writing this note tothe team: Good morning. Thank you all for your help ingetting this resolved for Cooperstown. Josh and Ryan, Idon't know where they be if you weren't there to help themfigure out the issue. And Joel, your communication with thedistrict was excellent!

Kelly also shared the following note she receivedfrom Elliot: Thank you so much Kelly! And the supportteam rocked. We are rocking and rolling now. Have a greatday, Elliot

RIC-Wide WebEx: Schedule

The next RIC-Wide WebEx:Will be scheduled soon.

The WebEx meetingsstart at 2:45 p.m. and conclude by 3:15 p.m.

Here is the link to the recordingof the May 2019 RIC-Wide WebEx:

https://scric.webex.com/scric/ldr.php?RCID=04de9b16e4a0938a902a18a5cd365813

The password to access

the recording is: MmTU9VRP

You can also access the recordings of previousWebEx sessions through

the RIC Staff folder.Here is the file path:

H:\RIC Staff\Monthly RIC-Wide WebEx\RIC-Wide WebExRecordings\2018-2019

Click here to join the WebEx meetings:https://scric.webex.com/join/aspeen

Access code: 641 090 631

To join from video conferencingsystem

or app, dial:aspeen@scric.webex.com

Bruce Voorhees Jamie Pane

Associate Coordinators for MITS: Jordan Geertgens, Jim Traffas, Travis Robinson and Robin Warner

Jordan Geertgens Jim Traffis Trevor Robinson

Associate Coordinators for Managed Data: Stacy Blackwell, Joe Hawley, Tonia Hollen, Heather McCabe andJulie Tomasky

Stacy Blackwell Joe Hawley Tonia Hollen Heather McCabe Julie Tomasky

In addition to the above, the Board of Education also approved the appointment of Wendy Schermerhorn(Chenango Valley CSD registrar) to Associate Coordinator for Managed Services position (Managed Data).

Wendy Schermerhorn

Also, as a result of the staffing changes, along with some recent resignations/retirements, we are anticipatingopenings for the following positions: ITPC, PC/LAN Tech, Software Support Specialist and IT Assistant. Asalways, Kristin Wittig will be sharing this information prior to the positions being posted.

We have some changes happening in Center Support as well. Michelle Savory will join us in early July. Michellecurrently works in the Central Office supporting the Broome-Tioga School Boards Association. She will continueto provide that support, but will be moving to our office to handle all travel, mileage, scheduling etc. currentlyprovided by Ashleen Speen. In that same time frame, Ashleen will be transitioning to support our growingpurchasing and budgeting work for district budgets.

Michelle Savoy

Also, we are excited that Jacquie Gorman is coming back to Center Support on July 8. Jacquie will be putting herexpertise and knowledge back into action working alongside Karen Cappellett, Sue Andrascik and Ashleen,supporting district purchasing and budgets. If you have any questions, please feel free to reach out to your manager.

BT-BOCES and The RIC Make a Nice Showing at the YMCA Corporate Challenge

aspeen@scric.webex.com

To join by phone:+1-415-655-0002 U.S. toll Access code: 641 090 631

More Personnel Changes

Kathy Blais, pictured above with members of her team,recently retired from her position as PC-LAN Tech. Kathybegan working for BT BOCES September 28, 1987. Manywished her well on Thursday, June 27, with a smallgathering, cakes and refreshments. Kathy's official finalwork day was Friday, June 28.

At the end of June, Diane Murray, pictured above, center,worked her final day as a part-time clerk with the DataWarehouse team. She is pictured here with Gail Boffi (left)and Tim Farnham right). Diane worked for BT BOCES for abit more than two years.

Vanessa MacNorton, pictured above, has been with thePowerschool team working as a Software SupportSpecialist since May 20, but we wanted to officiallywelcome Vanessa aboard.

Still Time to Get Signed Up!

Above, left to right, Robin Eccleston, Dan Myers and Kerri Bullock take from the heat during the YMCACorporate Challenge on a muggy Thursday, June 27, on the SUNY Broome campus. Broome-Tioga BOCES andthe SCRIC were well represented at this year's events. Below, a more full "team photo" of our crew.

Useful Information About Our EAP Program

ServiceNow: Tips and Reminders

As we cruise into the summer months, a reminder that as ofnow, all ServiceNow users (RIC staff and customers) mayupdate their own ServiceNow Profile for the following fields:

BuildingRoom NumberPhone Number

For detailed instructions, click on the Knowledge ArticlePermalink.

Be on the Lookout: July 3 Morning Delivery

Be on the Lookout: July 3 Morning Delivery

At about 8 a.m. on Wednesday, July 3, there will be a largetruck parked outside the north entrance to the ISC, whereheavy equipment will be unloaded. We expect that the truck willblock one lane of traffic. According to Chris Alunni, the equipment being delivered will be"batteries and capacitors for the NOC UPS system."

The equipment will be unloaded as quickly as possible. Weapologize for any inconvenience.

Got a Good Story for the RIC Report?

The RIC Report is about all things South Central Regional Information Center, and the report is evolving. It's abouttechnology, people and partnerships. It's about how things work, and those who make things go. If you have an idea for a feature, a photo you'd like to share, or even a blurb you believe the rest of RIC would beinterested to read, whether it's in the schools, at DAS or "on the hill," email Stephen Jensen at sjensen@btboces.org, or

interested to read, whether it's in the schools, at DAS or "on the hill," email Stephen Jensen at sjensen@btboces.org, orsend him a text at 607.743.0582. Let him know!

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