Juliette Melton - Mobile User Experience Research
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Transcript of Juliette Melton - Mobile User Experience Research
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Mobile User Experience Research
Juliette MeltonIDEO
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flickr.com/coldtaxi
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3 thingsWrite this down, we’re coming back to it.
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What do we mean by “research?”
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Inspiration
Fixing
What do we mean by “research?”
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Inspiration (formative research)
Fixing (usability testing and analytics)
What do we mean by “research?”
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Getting the right idea...
... getting the idea right
What do we mean by “research?”
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Getting the right idea...
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Media DiaryDistance done right
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flickr.com/zzd
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Punchcut Diary Study
Users generate data all the time.
People produce rich data.
Don’t exclude participants unnecessarily.
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Paper iPhoneEarly-stage prototyping
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flickr.com/stelladauer
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Getting the right idea...
A quick formative research exercise
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A quick note on concept validation
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...getting the idea right
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InstagramLessons in Beta distribution
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MeexoMoving fast
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AOL MailTesting iteratively, internally
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Medical ReferenceHas to be right before release
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The Smallest MobilePhysical usability
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...getting the idea right
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Usability Basics
Find some participants
Ask them good questions
Make sure the findings get to the right people
Repeat!
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Participants
Existing users? (Twitter, newsletters)
Potential users? (Craigslist, flyers, Mechanical Turk)
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Good Questions
“What are you goals and frustrations today?”
“Here’s this thing. I’m just going to watch you use it.”
“How many people signed up for this last month? How many of them completed the signup process?”
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Three questions to avoid
Future
How they’d design a service
Asking by providing their reason
- Jared Spool
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Sharing the findings
Good idea: brief topline, longer report only if necessary
Bad idea: Long report hanging out as an attachment in someone’s email
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Sharing the findings
Good idea: talk directly to whoever’s responsible for making that change
Bad idea: expecting colleagues to pay attention to research
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Make it repeatable
Plan appropriately for your organization’s goals -- guerilla-style or formal? Conference room or testing lab?
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Internal traction
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Agile
Parallel research track
Regularly planned research sessions
Research looks both backwards and forwards
Focus on product quality
Expectation that the project will shift course
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Agile UXR Sample Schedule
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Back to your 3 things...
How will you get the right idea and get the idea right?
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What’s next
Screensharing
Data
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Special thanks to...
Blake Engel, Punchcut
Dav Yaginuma and Romain David, Meexo
Ron Goldin, Akku
Carla Borsoi and Krista Sanders, AOL
Mike Krieger, Instagram
Brynn Evans, UX Researcher