Judith Midgley, Associate: Pilotlight SDS

Kate Dowling, Associate: Service Designer Pilotlight SDS

Pilotlight team:

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Pilotlight Project Overview

Aim

To deliver four pathways to SDS in the form of service blueprints. These pathways will demonstrate how to tailor provision to seldom heard groups, providing more personalised and appropriate services and increasing the marketplace and specialisation of support providers. 

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Pilotlight Project Overview

Intended Outcomes

• Increased capacity of support providers to deliver a greater variety of self-directed support and services

• Attitudes identified that hinder access to self-directed support and encourage organisations to overcome these barriers

• Leading thinking on designing better services

• Collaboratively designed and produced services and support

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Pilotlight themes

1.access to self-directed support for people with mental health problems, and   

2. risk and capacity focusing on the interface between adult protection and self-directed support.

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Focusing on people who use the services

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Mapping the service collaboratively

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Creating a Service Blueprint

• A service blueprint is a comprehensive operational document that details a service from a service user and organisation’s perspective

• Shows how the different components link together

• Purpose: to enable an organisation to implement and maintain a service

• Can be used by multiple organisations in different locations

• First developed as an idea about 20 years ago

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What does a service blueprint include?

• Services through the eyes of‘people who use the service’ • Services as ‘processes’ • Often describes parallel activities in the following areas:

– people who use the service actions,

– onstage/visible contact service provider actions,

– backstage/invisible contact service provider actions,

– support processes,

– physical evidence

– emotional responses.

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Service Blueprint Example

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Example blueprint / user journey

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What do we mean by Blueprinting in the context of Pilotlight?

• Co-designing pathways to SDS in uncharted areas

• Creating materials and resources for use by organisations in implementing the pathways, principles and approaches

• Pilotlight is an exploratory programme of work focusing primarily on the collaborative designing of pathways to SDS with people using the service, provider organisations and funders

• Each service blueprint will aim to consider a particular group of people using the service, their outcomes and a theme.

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Pilotlight timings

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Pilotlight so far…

• Met with local authorities expressing an interest

•Expert Group –advised on project plan and selected themes

• Recruited 25 support providers to participate in Network. –advised on barriers, experiences of implementation, research frameworks and current journey

• Website and branding

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Pilotlight site

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Any Questions?

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