Juan Villa I 180 Mulberry Street, Pawtucket, RI, 02860 I (401)-829-6616 I Juanv1216@my.uri.eduI

Education University of Rhode Island: Double Major, Civil Engineering & Spanish Class of 2017

Qualifications Professional demeanor with a high energy level Ability to possess a high degree of discretion, professionalism and maturity in the workplace. Above average problem solving skills Capable of working independently & collaboratively A strong sense of drive and self-accountability ability to adapt efficiently to a dynamic work environment

Job Experience Helpdesk Operations Internship, CVS Trademark Summer 2015 Responsibilities:

Prompt technical responses to questions from retail store and pharmacy employees (pharmacists, doctors, nurses) Expertise in troubleshooting, diagnosing, and resolving problems for store and Point of Sale systems Ongoing repairs and maintenance of pharmaceutical technology and hardware Thorough knowledge of problem escalation and follow-up processes to ensure timely resolution Delivering outstanding customer service in a timely and efficient manner and with a demonstrated commitment Completion of one-month technical certification training at the CVS Cooperate office

Helpdesk Consultant & Operator, University of Rhode Island September 2014- May 2015 Responsibilities:

Provide technical support to the University of Rhode IslandsCommunity via the phone, email, walk-in, and chat. Troubleshoot/ Diagnose dynamic systems and applications (Windows, Macintosh, Linux, Outlook, Gmail) Assist the students and staff with UNIVERSITY OF RHODE ISLANDs domain applications (e-Campus. Sakai, Print Severs) Remote support to global/local customers associated with theUniversity of Rhode Island Operate the main phone line for telecommunications atthe University of Rhode Island

Information Systems Internship, Dominion Diagnostics, North Kingstown, RI Summer 2014 Responsibilities:

Troubleshoot and Management of help desk tickets Remote Support to individual sale reps located all around the country Providing and maintaining hardware and software for current/new employees Computer administrative control of all users and executives Complete various long term and short term projects

IT Support Internship, Equity National Title, East Providence, RI June 2012- 2014 Responsibilities:

Resolution, triage and dispatch of helpdesk tickets

Assisting the System Administrator and Director of Infrastructure with projects

Provisioning new employees with IT equipment

Administrative rights to manage/control user accounts

Provide remote support for our Jacksonville office

Train new IT support technicians