JSE 2006A SYSTEMATIC APPROACH…

Sgt. Janice MannRichmond Detachment

Overall… Use all 4 hours Take a break between each question Write all over the exam First 12 and last 12 questions are

easier than the middle 24 If you don’t know the answer, mark

the exam booklet and the answer book - Come back to it later.

Specific… Read the question through once to

give yourself a feel for the type of question (i.e. community, internal, direct, structure)

Go back and examine in more detail.

Role… Who are you? Put yourself into that role and

identify who and what you are responsible for.

NCO I/C of a small Detachment – OK to liaise directly with the Mayor.

NCO of a Unit – keep your Supervisors in the loop.

UNDERLINE or CIRCLE

Clients… Who are your clients? Internal – fellow employees,

volunteers External – Municipalities, School

boards, other Federal Dept. If a client is addressed in the

question, you will have to address them in the answer.

UNDERLINE or CIRCLE

Root of the Problem… What is the real issue? Isolate the problem and get rid of

the fluff. Easy to get confused but if you

solve the original problem, other issues will resolve themselves.

Sgt Exam 2004 – Ques #1You are the NCO i/c of an administrative unit at

Div HQ that is comprised of 2 R/M, and 3 P/S employees. You are scheduled to be AOD for 10 days. Mr. Lewis, the PS employee who has worked in the unit for 13 years, believes that he should be in charge during your absence. Similarly, Cst. Simpson, who has 12 years of service and has worked in the init for 2 years, believes that she should be in charge during your absence. There is nothing about the nature of the unit’s work which precludes you from recommending to your supervisor any category of employee to act in your absence.

What is the issue?

You need to find a replacement. How are you going to do it?

Response… Make sure you note whether they

are looking for the Best or Initial response.

Best – usually a more collaborative approach (utilize CAPRA).

Initial – usually immediate action required.

UNDERLINE or CIRCLE

The Answers… Utilize CAPRA C – Clients (Internal/External) A – Acquire (Gather information) P – Partnerships R – Response (Enforcement,

Education, Prevention, Communication)

A – Assess (DD, Follow ups, Debriefings)

CAPRA All steps are followed. All steps are in order. Remember both long and short

term solutions.

Back to Ques #1Evaluate the abilities of Cst. Simpson and Mr. Lewis and

recommend the person you feel is best suited to act in your absence. Explain your decision and your rationale to each of the two employees, individually. Communicate your decision to the unit.

• Gathered more information• Made a decision and communicated to the individuals

affected• Follow up with the Unit• All clients named in question were addressed in the

answer

The Answers… Presented with four answers. Two of the answers you will be

able to eliminate easily. Cross the them off.

If the remaining two are similar, highlight what is the same. This will make it easier to make the right choice.

Other Useful Stuff… Review old exams – gets you into

the right mind frame. Rationale for the right and the

wrong answer. Study with a partner. If you have

to explain the rationale you will remember it better

Mountie Rules – Know them!

GOOD LUCK!!