Jacob Ross As an Individual, I am a strong leader amongst the ranks rather than in an official capacity. I am passionate and motivated about any work I do, I make each project, my project. I do it right the first time, everytime.

8065 Bill Burns Road Emmett, ID, 83617 (518) 338 8606 ross.jacob.spen@gmail.com

EXPERIENCE

OnDemand, Boise, ID — Epic Systems Superuser August 2016 - PRESENT

At OnDemand, I provided “at-elbow-support” for the medical providers, at St. Luke’s hospitals, in the Twin Falls, and Jerome areas in Idaho. The helped the providers navigate the unfamiliar system so that they could care better for patients. This job trained me in the Epic medical systems, that are used all over the country.

Dunkin Donuts, Queensbury, NY — Barista February 2016 - July 2016

At Dunkin Donuts, I worked primarily with cash handling and customer service. My responsibilities included but were not at all limited to taking customer orders for coffee, doughnuts, and sandwiches, and ensuring they were made to order. I learned to forge personal relationships with customers, which I ended up being very successful with.

ACE Hardware, Wilton, NY — Full Case Stocker December 2014 - October 2015

My time spent at Ace Hardware is easily, one of my favorite jobs, and is really some of the best experience I have received on a job. At ACE i was trained in heavy equipment as it relates to warehouse work. I am forklift (high reach and low) trained on crown and raymond models, as well as cherry picker, center-ride, and tugger trained on the same models. My responsibilities here were take freight from the dock and stock it in the appropriate locations.

Kilpatrick Family Farms, Middle Granville, NY — Production Assistant July 2014 - October 2014

At KFF, I really learned the value of just buckling down and getting a job finished. This position was also where my mantra of, “Get it done right, the first time, everytime.” comes from, if we didn't do the task right, we went back and did it again. I evolved my customer service here, when. I drove the box truck down to markets and made deliveries to local businesses who used our product. I often worked in the fields here.

SKILLS

Trained in medical billing and recording with Epic systems.

Certified on Crown and Raymond model, high and low reach forklifts, cherry pickers, and tuggers.

Proficient in most computer programs.

AWARDS

Incident Free for 9 months at Ace Hardware.

LANGUAGES

English, first language.

French, 3 years in high school.

BMI Supply, Queensbury, NY— Interim Warehouse Assistant September 2013 - December 2013

At BMI, I learned warehousing on a more personal level. As its the only warehouse for a company that provides product all over the country, and sometimes internationally, everything I learned here about receiving, shipping, order filling, and stocking, is applicable to anything on a much larger scale. At this position, I tasked myself with revamping the warehouse organization. (see projects section) I was often left to take care of orders and receiving by myself while the manager took care of higher priority issues.

Kmart, Queensbury, NY — Distribution Center Associate December 2012 - June 2013

The Queensbury Kmart became a distribution center around April, and I was one of the original team member at the launch, my first exposure to order filling, and warehousing in general. I was looked to as an unofficial trainer in this position as i picked it up faster then most. I was usually responsible for closing down at night.

Kodak, Lake George, NY — Sales Lead May 2010 - October 2013 (seasonally)

This was a seasonal position at the local Six Flags. I started at the bottom as a photographer, I was quickly placed in a sales positions at the booths a rides and other locations, as my salesmanship showed remarkable potential. Locations I worked in frequently saw a spike in profits, we more often than not exceeded our budget goal each day. I was then promoted to lead, as I became a senior team member, after several past team members did not return that season.

EDUCATION

SUNY Adirondack, Queensbury, NY — N/A April 2016 - June 2016

I attended SUNY Adirondack for one semester before moving to Idaho. My major was Computer science. I went while also working and raising a family, I did not have time for Extracurricular activities.

Fort Ann Central School, Fort Ann, NY — NY Regents Diploma September 2007 - June 2013

I attended Fort Ann high school, from 7th grade to graduation. I graduated 10th in the class of 2013, with a New York regents diploma, which in New York, is a step below the highest level diploma one can receive. I had a 3.5 GPA while in school.

PROJECTS

Warehouse Organization — Inventory Count, as well as labeling and Locating With BMI Supply. As mentioned before this was a self tasked project. After recognizing that the set up in this warehouse was far from perfect, and that often inventory counts were far off, and sometimes product was lost or forgotten about, I started a process to fix it. I began with labeling all off the products in the warehouse with magnetic labels making sure everything was in its proper place I started the next step. An inventory count of all the product, to correct the system errors was necessary, As there was also product the Sales managers did not know we had. At the end of the project, all product was easily locatable with a basic knowledge of the warehouse layout, and counts were much more accurate.