JOSHUA M. MURPHY303-888-8124 17186 E. Neu Towne PkwyJoshuaMichaelMurphy@Gmail.com Parker, CO 80134

Work Experience

National Cinemedia Aug. 2010 – Dec. 2016

9110 E. Nichols Ave. Ste. 200, Centennial, CO 80112

Six years of experience at National Cinemedia (NCM) in a variety of roles that included customer communication, internal/external training, and data analysis. NCM’s network is comprised of over 1500 movie theatres across the country and is responsible for over 447 million dollars in ad sales. Traveled across the country to improve the relationships between theatres and NCM and took that knowledge back to the corporate office to aid in improvement of advertising sales and audit compliance results.

Compliance AnalystAug. 2015 – Dec. 2016

Main focus is on ad program compliance tracking, compiling data, conducting analysis, and reporting of internal and external ad audit results. • Weekly compilation and communication of ad audit result data to a five person team and lead strategy discussions on noncompliant theatres • Monitor team’s progress on follow-up with noncompliant theatres by tracking resolutions and reduced the follow-up time to 24 hours, resulted in increase of ad compliance by 10%• Team lead for a group of four coworkers aimed at improving data sent to theatres to increase transparency • Utilize Microsoft Power BI to upload and share audit results with internal departments including sales and operations teams• Develop and present communication strategies across departments aimed at increasing theatre ad audit compliance, ad execution, and increase of ad sales • Develop external theatre training as well as internal employee training materials and programs in order to align company goals with theatre operations

Training SpecialistFeb. 2013 – July 2015

Was responsible for development and evaluation of training and materials for internal employees as well as external movie theatre staff across the NCM network.• Delivered on-site and conference call training for internal and external stakeholders with topics such as proficiency on company equipment and advertising client expectations• Provided support with the design and development of training materials around the ADDIE model• Provided technical and script writing to make complex processes easily understood for users• Created online curriculum to support internal and external staff as needed using Adobe Captivate modules, training videos, and certification tests• Designed and implemented on-boarding packages for new theatres and employees and deployed at all new theatre openings since 2014• Conducted thorough on-site movie theatre audits for ad compliance and assessed training needs for theatre staff based on results• Developed and maintained databases tracking training needs and performance through Microsoft Excel and Access

• Provided one-on-one, small group, and large group training of up to 75 people. Tailored communication styles based on individual and group needs

Communications CoordinatorAug. 2010 – Jan. 2013

Worked with movie theatres, corporate offices, and internal departments to ensure on-screen/lobby advertising was properly executed as well as supported special on-screen events.• Resolved incoming equipment or ad program issues from theatres and internal departments within 24 hours• Designed consolidated databases from multiple sources in Microsoft Excel and Access used for tracking theatre ad compliance, tested it on-site at theatres, resulted in reduced data entry time of 50% for the department• Presented new and self-designed internal systems to executives demonstrating improved ways of tracking and organizing large sums of data • Provided customer service and live support for in-theatre events by fielding dozens of calls on a daily basis of varying issues and complexity• Conducted multiple theatre visits to ensure compliance in various NCM programs such as advertisement auditing and interactive programs

Regal Entertainment Group May 2002 – July 2010

Regal Entertainment Group 3635 South Monaco Parkway, Denver, Colorado

National Group Sales & Customer Service RepresentativeNov. 2008 – July 2010

Worked in Group Sales and Customer Service departments. Informed, sold/booked incoming group and Corporate Box Office requests via phone and internet. • Provided customer service and problem solving to potential and existing clients and helped increase overall sales by 20%• Coordinated approx. 3-10 events a week between clients and theatres to ensure customer satisfaction with events• Tracked multiple events simultaneously working between two departments while staying organized and focused• Provided hands on training to new and temporary employees

EducationB.A., Communication, Minor: Psychology

2008University of Northern Colorado, Greeley, Colorado

Certifications Lean Methodology

Certified NCM TrainerAdobe Captivate

SkillsFluent in Microsoft Office SuiteFluent in Microsoft SharePoint

Skills in Adobe Suite