Joshua Castillo - Resume - Business Analyst

+61 403 446 044 [email protected] au.linkedin.com/in/jncastillo15 JC

Joshua Castillo +61 403 446 044 [email protected] au.linkedin.com/in/jncastillo15

Career Statement

“Driven to pursue an opportunity that marries my skills and experience in management

and IT with my ability to coordinate, liaise and adapt quickly with new styles, new

perspectives and new technologies.”

Education

University of Newcastle | Bachelor of Information Technology (Hons.)

Major – e-Business, Marketing and Digital Media

Distinction Thesis: Creativity, Innovation, Entrepreneurship, Web 2.0, Social and Community-based digital media

"A Study into Foster ing the Phenomenon of

Entrepreneurship in Information and Communication

Technology"

Academic Awards

Merit Certificate for Academic Excellence

University of Newcastle

Faculty of Business & Law - Newcastle Business School - Knowledge Management

Skills

Recognised team leader with innovative instincts, management experience and professional success collaborating

and liaising with stakeholders at all levels of an organisation

Creative analyst and accomplished researcher with proven knowledge and experience in business requirements

analysis, user experience design, user training, project management and social-based digital media

Skilled business professional with the ability to focus on business needs whilst achieving and maintaining user

satisfaction, exemplary customer service, high attention to detail and technical understanding

Teaching, mentoring and coaching experience with outstanding oral and written communication proficiency and

a dedication to first-class presentation, self-betterment and continual learning

Highly adaptable, articulate and sociable individual with an enthusiasm for team work in sport, creative digital

technology and media

mailto:[email protected]


+61 403 446 044 [email protected] au.linkedin.com/in/jncastillo15 JC JC

Business & IT Experience

Business Systems Analyst |February 2009 – August 2010 Pulse Mining Systems | Thornton, NSW

Employed as a business systems analyst in the marketing and logistics department. Pulse Mining Systems is a software

engineering company that specialise in creating and sustaining cost-effective Enterprise Resource Planning (ERP)

solutions for mining companies.

Key Responsibil it ies & Achievements

Experienced across every stage of the system development lifecycle with proven success in software projects that achieved functional business requirements without compromising user experience

Conceptualised software solutions for the marketing and logistics department using Unified Modelling Language (UML) in process-oriented, flow-charts, mind-maps and use-cases (Microsoft Office 2010 – Visio)

Managed multiple programmers on a daily basis while coordinating several projects within pre-defined budget, scope and schedule

Facilitated analysis sessions, presented design concepts and demonstrated prototypes (using Microsoft Office 2010 – PowerPoint) with team members, clients and key decision makers

Liaised and collaborated with clients in the successful analysis, design, implementation and maintenance of Coal Management system (CoalMan) upgrades

Attained certified project management training and appointed project manager / lead liaison contact of Rolleston CoalMan system upgrade

Demonstrated marketing and logistics problem-solving ability with CoalMan system by providing knowledgeable support and functional expertise to clients

Customised CoalMan product to increase productivity and performance of forecasting models for client marketing and logistics purposes

Applied high level business acumen in presenting formal solution proposals, business requirements analysis, professional client communication and project versioning documentation

Developed technical writing skills and established user perspective analysis techniques in the development of comprehensive user documentation for client training and maintenance

Contributed to the successful multi-million dollar Pulse Mining Systems and Xstrata Coal ERP Consolidation Project (One Pulse) as an analyst for the production module

Mediated, negotiated and trained clients with varying levels of technical ability to achieve increases in user product confidence and improved performance

Trained module managers, system operators and client representatives onsite (Hunter Region and Queensland) for CoalMan system changes and developments



Project Off icer | August 2013 – December 2013 University of Newcastle | NSW, Australia

Project officer – analyst, designer and content writer/editor for the ‘Degrees to Careers’ website – a joint initiative

between the Careers Service and the Faculties of the University; the site aims to give students an insight into possible

career directions or outcomes related to various programs of study offered by the University. Primary objectives

were to increase website awareness, improve user experience and create new content within the current Content

Management System (CMS).


Analysed user experience and process flow using detailed user journeys (in Microsoft Office 2010 – Visio) to simplify user functionality and improve site attraction and user interaction

Designed and conceptualised new site layout and intuitive structure (using Balsamiq) to enhance user experience and content exploration by prioritising the user’s needs at every click and decision point

Improved website traffic and increased user attraction through logical process flow and creative aesthetic designs (using Adobe InDesign)

Assisted development using streamlined business requirements, visual process flow and logical site mapping

Liaised and collaborated with academic staff and web developers in successful solution strategies that balanced the needs of the University with the goals of the user

Researched and published new industry content pertaining to current market information

Managed content for the programs offered by the University and their faculties within the CMS

IT Technician & Systems Integrator |January 2013 – May 2014

All Hours IT | Newcastle, NSW

Worked alongside accomplished business owner and integration hardware, networking and communication specialist

to assist in the installation, up-grade and support of large scale IT projects. Primarily sub-contracting with IBM for

state-wide (NSW) installation and support contracts; clients included Coles, Liquorland and McDonald’s.


Installed Point of Sale (POS) computer hardware, POS monitors and weigh scanning machines within team-based time-sensitive projects

Configured operating systems and client software for installed products using technical knowledge of Windows environment (Windows XP, Windows 7 and MS-DOS)

Installed, upgraded and configured EFTPOS terminals for new and existing clients

Implemented detailed cable management practices to maintain professional work standards

Demonstrated ability to follow protocols to successfully troubleshoot networking issues

Liaised effectively with clients, sub-contractors and support staff to achieve project objectives

Documented photo management of installed and uninstalled equipment for comprehensive digital sign-off



Work History – Professional Sport & Coaching

Athlet ic Director | June 2014 – September 2014 Camp Nashoba North | New England, United States

Promoted to Athletic Director upon invitation to return to Camp Nashoba North, Maine (United States) after a

successful 2012 as a sports counsellor. Thrived with the responsibility of managing and supporting sports counsellors

and devising beginner to advanced sporting programs for over 200 children (aged 7-16) covering sports. Collaborated

with the Camp Director and administration staff in the organisation and scheduling of all sporting endeavours from

the highest level of inter-camp representation to the running of sporting events and day-to-day teaching plans of

sports staff and activity programs.


Collaborated with camp directors and sports counsellors in promoting and providing a healthy positive environment for children to enjoy, learn and appreciate sport to its highest capacity

Managed sports staff schedules and the day-to-day morale and well-being of fourteen sports counsellors (men and women) ranging in age from 19-60

Implemented and facilitated teaching curriculum for all sporting disciplines based on beginner, intermediate and advanced levels of skill, leadership and achievement

Liaised and scheduled sporting meets and tournaments with inter-district camp athletic directors

Curated and maintained sporting facilities (tennis courts, soccer fields, archery range, basketball courts, golf course, volleyball courts) to optimum safety and playing standards

Attained Level One Archery Instructors Licence (United States) and oversaw the practice, safety and enjoyment of archery classes

Directed and successfully hosted the annual Nashoba Cup soccer tournament involving 12 different teams (U/15 girls and boys) from nine different camps from across Maine, United States

Sports Counsellor |June 2012 – September 2012

Camp Nashoba North | New England, United States

Recommended by a former Camp Nashoba North counsellor to mentor and coach soccer at an American summer

camp. Employed to utilise experience as a former professional footballer - Newcastle United F.C. (Australia) as a

counsellor to supervise and motivate children (aged 7-16) to enjoy sport, the arts and a social outdoor lifestyle while

focusing on integrity, leadership and team organisation. Camp Nashoba’s head office is in Littleton, Massachusetts

(United States) during the winter months but hosts children from all over the world to stay as day or over-night

campers for 4-8 weeks at their summer camp residence on Lake Crescent in Raymond, Maine (United States).


Constructed and implemented daily lesson plans to optimise variety, engagement and education

Organised and managed day-to-day living and training schedules for children and co-counsellors

Encouraged participation and fun with new activities to assist in social interaction and development

Mentored, supervised and acted as a positive role-model for children in an engaging manner



Promoted appropriate etiquette, good health and an active life-style to children

Adapted to changing living and work environments whilst prioritising a child’s positive experience

Displayed compassion, tolerance and patience with children and fellow staff members in times of stress and homesickness

Coached soccer and other sports to boys and girls with varying levels of ability and multi-cultural backgrounds

Won U/15 boys inter-summer camp Nashoba Cup soccer tournament

Sports Associate |October 2011 – May 2012

Sport Chek | Calgary, Canada

Based in Calgary, Alberta and employed as a sports and sales associate for one of Canada’s most reputable and largest

retailer of sports equipment, sporting goods, sports apparel and footwear. Utilised for professional customer service

experience and passion for sport; Sport Chek advertise, promote and sell the leading brands in cutting edge sports

technology, while priding itself on expert team member knowledge and outstanding customer service.

Key Responsibi l i t ies & Achievements

Educated and professionally trained in all sporting departments while specialising in footwear science and technology for men and women

Adapted quickly to multiple departments (winter apparel, footwear, exercise apparel and compression apparel for men and women) with a can-do attitude and proactive learning

Provided sound advice, knowledge and expertise to customers on sporting products and lifestyles by achieving consistent sales and positive customer feedback

Assisted in promotion and visual merchandising of products and brands to enhance marketing initiatives (Euro 2012 Football and Ice Hockey World Youth Championships 2012)

Upheld show floor and display standards by maintaining attention to detail to product presentation

Ensured high quality service standards with exemplary and friendly customer interaction

Established positive rapport with customers and colleagues by displaying a professional attitude, sporting awareness and appealing personality

Event Coordinator & Marquee Supervisor |July 2011

Compass Group Canada | Vancouver, Canada

Employed as a marquee administrator for the RBC Canadian Golf Open (official PGA tour event) held in Vancouver,

British Columbia. Identified for previous team management experience, customer-centric background and love of

sport. Primary duties included; managing and supporting event staff, maintaining exemplary customer service and

increasing marketability and sales of sponsored brands.


Managed, supported and supervised event staff (cashiers, bartenders and chefs) while maintaining event fluency during the week-long PGA tour event

Coordinated and effectively communicated with other marquee supervisors and clubhouse staff to assist caddies in their professional duties

Led sales records throughout pro-am and official tournament weekend at the high traffic ‘Hole no. 9’ concessions marquee between the clubhouse, caddy shack and practice tees



Enhanced sponsored marketing and brand association of marquee through creative and strategic presentation (Corona Extra)

Trained staff on daily processes, OH&S procedures, money handling etiquette, appropriate customer service and food preparation standards

Processed customer transactions and negotiated customer enquiries in a professional manner

Catalogued start and end-of-day stock records to attain accurate inventory and minimise product loss

Kept team morale and motivation during peak periods throughout the seven straight days and twelve hour shifts required for the event

Professional Footballer |July 2000 – June 2003

Newcastle United F.C. (Australia) | Newcastle, NSW

Played in the National Soccer League (NSL) youth team for Newcastle United F.C. Displayed physical and mental

discipline and management skills in attaining set goals on a personal and team level. Formerly known as Newcastle

Breakers; Newcastle United F.C. participated in the NSL as a professional football franchise. Since the advent of the

A-League the franchise is now known as the Newcastle United Jets.


Trained, worked and played within a professional sporting team environment

Set goals on a personal and team level in the pursuit of career advancement and team success

Experienced and knowledgeable in football and the sports industry as a high performance athlete

Educated in exercise and nutrition, injury management, media relations and professionalism in sport

Represented the club in a professional manner at public events, charities and coaching clinics

Community Involvement & Volunteer Work

Volunteer Teacher |October 2010

“Magical World of English” School | Arequipa, Peru

Taught English to Spanish speaking Peruvian children aged between 4-14

Entertained and engaged children through games, sport, culture, language and music

Volunteer Aid-Worker |September 2010

Sucre Children’s Orphanage | Sucre, Bolivia

Cared for under privileged children

Assisted full-time carers in their day-to-day duties

Football Coach |January 2009 – August 2010

Broadmeadow Magic Junior Soccer Club | Newcastle, NSW

Coached and mentored U/14A and U/14B minor and major premiership champions

Referees *Upon request


Joshua Castillo - Resume - Business Analyst

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