Joseph G. Scott1929 Laubach Ave • Northampton, PA 18067 • 484-347-4953 • josephgscott@yahoo.com

PROFILESoftware Testing • Quality Assurance Engineer • Systems Analyst

Information technology professional with experience in software testing, quality assurance, and test automation. Exceptional talent for understanding requirements and translating them to test cases. Strong work ethic supported by excellent communication skills. “Go to” person with superb problem solving and decision making abilities to handle challenging assignments.

TECHNICAL EXPERIENCE

Quality Assurance Analysis, Selenium, Confluence, JIRA, Android testing, XML, Testing Scripts, SQL, Regression testing, Root cause analysis

WORK PROFILE

QA Lead/Software Tester – Synchronoss (June 2009 – December 2016)QA Lead over 2 different projects. Handled multiple deadlines and projects with 1 team.

QA Leado Oversaw team to make a 4 week deadline, when the usual process takes 8

weeks.o As a team, we never missed a Production deadline.o Oversaw an effort to rewrite redundant test cases, reducing the overall

percentage by 50%.o Created project pages on Confluence, so all QA processes were

documented and available to DEV and QA.o Supervised effort to automate shakeout testing and test cases.o Moved all test cases from both projects to JIRA.o Managed and wrote hundreds of test cases. Aligning them to assure they

follow the most efficient flow. Managed SAG (Synchronoss Activation Gateway). A cell phone activation gateway

that handled multiple clients and carriers.o Reviewed xml orders from outside vendors and provided feedback on how to

correct issues.o Provided feedback to update M&P’s based on a review of Production orders

and how the reps were processing them incorrectly.o Managed test data from multiple carriers and environments.

Managed TWC project (Time Warner Cable).o Tested an Android app used for their IntelligentHome security system.o Tested an automated notification system for IntelligentHome, to advise the

customer when there was an issue with their device or sensor(s).

Had to create multiple hardware methods to generate particular events; Low battery, dirty smoke detector, etc

o Helped TWC test software upgrades in their system.o Assisted TWC with UAT testing, to teach the above procedures to their

testers.

Software Tester / Analyst – Verizon (August 1999 – December 2008)Responsible for testing a wide variety of systems, using various tools and expertise to achieve the best results.

Converted manual tests to automated Excel scripts.o Improved testing time from 2 days to 2 hours.o Expanded testing scripts from 6 to 19 test points.

Created new automated tests using Excel, SQL and UNIX scripts.o Produced a SQL test that took a manual process of 8 hours and reduced it to

15 minutes. Lead tester for P.U.C. Reports, reducing cycle time by 75% Lead tester for Oracle DB migration, reduced changeover by 50%. Created and maintained several automated testing procedures, reducing cycle time

by 25%. Automated and absorbed testing responsibilities as 3 team members left. Followed the Systems development life cycle (SDLC) to ensure accurate and

repeatable test results. Regression tested application after DB updates. Responsible for component testing of 3 areas in large customer service application. Development of technical procedures and instructions to ensure consistent results. Assisted with creating a Help system to increase performance, track issues and

disseminate new information. Complied with the Capability Maturity Model (CMM) in creating test cases. Mentored new team members in best practices. Reviewed trouble tickets, researched and corrected root cause for trouble. Monitored and reported performance metrics to detect future issues. Created multiple flowcharts in Visio to show process flows for various systems.

Translation Administrator - Verizon (June 1991 – August 1999)Processed incoming orders into machine language to provide customers with dial tone and complex features.

Root cause analysis of customer trouble reports, reducing trouble reports by 40%. Developed and maintaining several technical procedures and instruction manuals. Handled orders for all 4 types of Central Office equipment, when others could only do

2 or 3. Mentored new team members.

EDUCATION

Diploma in Network Security – President’s List, Strayer University (August 2008)Diploma in LAN Technology- Summa Cum Laude, Allentown Business School (April 1999)Initial Programmers Course, ISEC (November 1999)PA Certificate of Achievement for Basic Electricity and Residential Wiring, Lehigh

County Vocational Technical School

Associates in Arts & Sciences-, Gloucester County College