Jon Pyke Keynote Address
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Transcript of Jon Pyke Keynote Address
1 May 22-24, 2007
Washington Dulles HiltonThe Business Transformation Conference
Jon PykeChairman Workflow Management CoalitionFounder and CEO The Process Factory
SessionTitle:Understanding your Organization’s Processes
WelcomeWelcome
to Transformation and Innovation 2007 The Business Transformation Conference
2 May 22-24, 2007
Washington Dulles HiltonThe Business Transformation Conference
A DefinitionBusiness Process Management (BPM) is a natural and holistic management approach to operating business that produces a highly efficient, agile, innovative, and adaptive organization that far exceeds that achievable through traditional management approaches.
3 May 22-24, 2007
Washington Dulles HiltonThe Business Transformation Conference
What’s it really all about?
Wikipedia defines Business Process Management thus:
“The term Business Process Management (or BPM) is a set of activities which organizations can perform to either optimize their business processes or adapt them to new organizational needs. As these activities are usually aided by software tools, the term BPM is synonymously used to refer to the software tools themselves.”
4 May 22-24, 2007
Washington Dulles HiltonThe Business Transformation Conference
Data
SOA
Transactions
Think
Business Process Management Layer
Main Business Process
Compliance
Risk
Service Levels
Regulations
5 May 22-24, 2007
Washington Dulles HiltonThe Business Transformation Conference
Why we do BPM*
Makes it easier to improve business processes and create new ones
Enables the automation of processes across the entire organization and beyond
Provides managers with real-time information on performance
Allows organizations to take full advantage of new computing services.
Puts existing and new processes under the direct control of business managers – no technology
* Source: Understanding your organization’s Processes – Pyke et al - CUP
6 May 22-24, 2007
Washington Dulles HiltonThe Business Transformation Conference
Business Process ManagementIt’s about People
It’s about Business
It’s about managing performance
It’s about improved control
It’s not about SOA!!!
It’s not about Web Services Yucky technical stuff
The business need
7 May 22-24, 2007
Washington Dulles HiltonThe Business Transformation Conference
BPM Evolution
• where these two technologies overlap• where they are different • which mathematical models to use• which standards are applicable to which part of the stack• and all that associated puff.
8 May 22-24, 2007
Washington Dulles HiltonThe Business Transformation Conference
Origin discussions are behind us:
One technology begat the other– But now they appear to be diverging– Some platform vendors suggest BPM:
• It’s only about system-to-system
• People not involved
But we know different!!!
9 May 22-24, 2007
Washington Dulles HiltonThe Business Transformation Conference
It sucksWorkflow sucks because poor assumptions
Too inflexible
People don’t tend to work that way
The unexpected is ever present
Not any of my products you understand
10 May 22-24, 2007
Washington Dulles HiltonThe Business Transformation Conference
It sucksBPM sucks because it ignores carbon
But it’s good because of heritage
Systems do as you expect
BPEL4PEOPLE won’t fix the problem
11 May 22-24, 2007
Washington Dulles HiltonThe Business Transformation Conference
It sucks
The Web sucks because it bombards us with too much info – most of which we can’t absorb
Web 2.0 will suck harder – because we’ll get even more stuff than we do now
12 May 22-24, 2007
Washington Dulles HiltonThe Business Transformation Conference
Emerging Trends*
RFID VoIP IM retentionSMS retentionWorkgroup collaboration Tracking the content and distribution of:
– RSS feeds, – corporate blogs – internal wikis
*AiiM Emtag November 2006
13 May 22-24, 2007
Washington Dulles HiltonThe Business Transformation Conference
Business will get harderMore complianceMore competitionMore control
But more informationMore unstructured communicationHarder to manage and track
14 May 22-24, 2007
Washington Dulles HiltonThe Business Transformation Conference
EMAILFAX
PHONEFACE-TO-FACE
REPORTSBLOGSWIKIS
SOCIAL NETSINSTANT MESSAGING
WEB SEARCHMAILING LISTS
CHATVIDEO-CONF.
INTRANETERP
Workflow/ BPM
DocumentMgt.
Other Enterprise
Apps.
PLM
Source Peter Fingar
15
What’s the answer?
Understanding the business processes exist at 2 levels (the Silicon and the Carbon) takes us a long way towards understanding how we solve this potential problem.
16 May 22-24, 2007
Washington Dulles HiltonThe Business Transformation Conference
The ComplianceGap
The Business Process – where two worlds collide
17 May 22-24, 2007
Washington Dulles HiltonThe Business Transformation Conference
BPM as a Web Services mind setThe process is seen as a set of service interactions by the IT people – this is OK but doesn’t mean anything to the business
Logistics (Mainframes)
Customers(Databases)
Content/Personalisation
(Interaction Packages)
Customer Service(Client/Server)
Integration(EAI Packages)
ERP(Packages)
Java (Application Servers)
J2EEJ2EE
18 May 22-24, 2007
Washington Dulles HiltonThe Business Transformation Conference
Portals
ERPPackaged Apps
Home-grown
Content Mgmt
Mainframes
Data
Windows
Terminal Apps
Unix
Supply Chain Partners Mobile WorkforceCustomers
Interaction
Integration
BusinessProcess
TechnologyProcess
19 May 22-24, 2007
Washington Dulles HiltonThe Business Transformation Conference
Knowledge Intensive BPM
Process based technology that understands the needs of people and supports the inherent “spontaneity” of the human mind is the next logical step, and we might be tempted to name this potential paradigm shift “Knowledge Intensive Business Processes”.
All we know and love about BPM still valid– SOA, Web Services, Systems to Systems etc.
– IC-BPMS
But Human side is not simply forms routing and work queues
You’re managing cases!!!!
20 May 22-24, 2007
Washington Dulles HiltonThe Business Transformation Conference
Knowledge Intensive BPM
The key differentiating factor of a case handling environment is the ability to run multiple procedures against a given case of work—the primacy is with the case rather than the process that is used to support a work item
Case Handling systems leverage the capability to associate virtually any number of objects within the context of a case– Processes, documents, attributes, resources, assets
Processes tend to “unfold” rather than rely on a priori design time decisions (but within the context of an overall framework)
21 May 22-24, 2007
Washington Dulles HiltonThe Business Transformation Conference
ERP
Workflow/ BPM
DocumentMgt.
Other Enterprise
Apps.
PLM
HumanInteraction
ManagementSystem
Case A
Case C
Project B
Source Peter Fingar
22 May 22-24, 2007
Washington Dulles HiltonThe Business Transformation Conference
Vertical Apps.
Doc. Mgt.
Workflow/BPM
ERPPLM
Business RulesKnowledge Mgt. Database
IT SYSTEMS
ProjectA
CaseB
Joe
Jim
Jane
Jill
JackJohnJen
Mgt. ControlCompliance
23 May 22-24, 2007
Washington Dulles HiltonThe Business Transformation Conference
Key points to recognizeThe unpredictable actions of the carbon components are not ad-hoc
processes,
Nor are they exception handling (ask anyone with a six sigma background about exceptions and you’ll understand very quickly what I mean).
This is all about the unstructured interactions between people – in particular knowledge workers.
These unstructured and unpredictable interactions can, and do, take place all the time – and it’s only going to get worse!
The advent of Web 2.0, social computing, SaaS etc. etc., are already having, and will continue to have, a profound effect on the way we manage and do business.
24 May 22-24, 2007
Washington Dulles HiltonThe Business Transformation Conference
Thank YouThank YJon PykeChairman Workflow Management CoalitionFounder and CEO The Process Factory
Contact Information:[email protected]
ou www.theprocessfactory.com
www.wfmc.org