Joint Meeting of the AUS, US, XS Working Groups

TG10 Tuesday August 3, 20101200-1315 hrs

Elwood II

Agenda

•Hearty Pittsburgh lunch – meet, greet, converse (15 minutes)

•Who are we and what do we do? (5 minutes)

•Discussion: Interacting with Users (25 minutes)

•Discussion: Application availability and performance (25 minutes)

Frontline Support Tasks

•Prompt and successful resolution of complex user problems– For issues specific to 1 RP, share best practices and

salient lessons across all RPs– Form tiger teams to diagnose and handle cross-RP

issues

•User Engagement– Make every user contact a mutual learning experience– Feed user concerns, experiences and suggestions into

the TeraGrid management and infrastructure system– Be the users’ advocates and agents in the TeraGrid

organization– Coordinate user surveys and other formal instruments

Advanced Support Tasks •ASTA (Advanced Support for TeraGrid Applications)

– Guided by the allocations process (TRAC, Startup, Supplemental)

– Consider - AUS staff expertise, RP sites of resource, work plan, collaboration from PIs - when deciding on ASTAs

– ASTA primarily involves work with one user’s code

•ASP (Advanced Support Projects)– Install, maintain domain science, HPC software, codes– Work on technical projects, identified with input from users

by AUS staff, that can impact many users/groups– Document exemplary use cases

•ASEOT (Advanced Support for EOT)– HPC/CI training, outreach (DataNet, PlantCI, other NSF

directorates), workshops/tutorials (TG10, PetaScale etc.)

Extreme Scalability Tasks

•RP staff, tool developers, and users work together to address issues that manifest at extreme scale

•Scalability and Architecture– algorithms, fault tolerance and resilience, numerical

stability and convergence– hybrid/multicore issues

•Tools– performance tools, debuggers, compilers– focus on applying tools to production applications at

scale

•Workflows, data transport, analysis, visualization, and storage– data movement, parallel I/O, data-intensive analysis

Interacting with Users

•Experiences, insights and ideas on improving– Technical means of interaction, e.g. ticket system,

email, phone, chat, Forum in User Portal, other social media…

– How we listen to users, to understand their background, interest, concerns, technical capabilities, constraints etc.

– How we learn from users– How we stimulate communication and collaboration

when doing joint projects, solving tickets, etc.– How we help users learn from us and from each other– How we work with Campus Champions– Etc. etc.

Application Software Availability and Performance

•Experiences, insights and ideas on improving– How we document the availability of application

software on our systems– How we obtain, document and teach performance

data about community software on our systems – How we obtain, document and teach performance

data about commercial software on our systems – How we convey the correct way to use such

information– How we teach users the methodologies and tools

for conducting their own studies, for their specific problems and/or for their own codes

– Etc. etc.