JOHNNY PHAM RESUME

JOHNNY D PHAM https://www.linkedin.com/in/johnnydpham 5018 18 th AVE NE Cell: (360)223-9988 Seattle, WA 98105 [email protected] EDUCATION B.A. in Management of Information Systems, Graduated May 2015 Washington State University, Pullman, WA - Focus in data science and business analytics CCENT, August 2016 CCNA R&S, Expected September 23, 2016 EXPERIENCE Expeditors, Support - IT Operations Management, 07/2015-05/2016 - Proficient in proper troubleshooting techniques and escalation pathways to ensure all problems are solved - Use strong customer service skills to communicate and assist many users a day - Involved in boot image creation and build room process improvements to help cut down average time Expeditors, Associate Network Administrator – IS Communications, 05/2016-Now - Understanding of networking terminology and troubleshooting techniques to aid customers - Handle multiple projects while adhering to network architecture standards - MPLS upgrades, Cisco/HP R&S Troubleshooting, and Layer 1-3 troubleshooting with internal branches Military Service, Army National Guard Infantryman 12/2011-12/2017 - Sergeant, Team leader that manages 3-5 individuals with written and verbal orders - Team player that works with a joint task force across 5 different units - Work with various skilled members to accomplish a common objective - Professionalism and discipline are of utmost importance - Work for long periods of time while maintaining attention to detail facing mentally and physically strenuous tasks SUMMARY OF SKILLS Passion for improving systems and creatively improve end-user experience, while continually in pursuit of learning Creating training manuals for new information system tasks that resulted in

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Transcript of JOHNNY PHAM RESUME

JOHNNY D PHAM https://www.linkedin.com/in/johnnydpham

5018 18th AVE NE Cell: (360)223-9988Seattle, WA 98105 [email protected]

EDUCATION

B.A. in Management of Information Systems, Graduated May 2015Washington State University, Pullman, WA

- Focus in data science and business analytics

CCENT, August 2016CCNA R&S, Expected September 23, 2016

EXPERIENCE

Expeditors, Support - IT Operations Management, 07/2015-05/2016- Proficient in proper troubleshooting techniques and escalation pathways to ensure all problems are solved- Use strong customer service skills to communicate and assist many users a day- Involved in boot image creation and build room process improvements to help cut down average time

Expeditors, Associate Network Administrator – IS Communications, 05/2016-Now- Understanding of networking terminology and troubleshooting techniques to aid customers- Handle multiple projects while adhering to network architecture standards- MPLS upgrades, Cisco/HP R&S Troubleshooting, and Layer 1-3 troubleshooting with internal branches

Military Service, Army National Guard Infantryman 12/2011-12/2017- Sergeant, Team leader that manages 3-5 individuals with written and verbal orders- Team player that works with a joint task force across 5 different units- Work with various skilled members to accomplish a common objective- Professionalism and discipline are of utmost importance - Work for long periods of time while maintaining attention to detail facing mentally and physically strenuous tasks

SUMMARY OF SKILLS

Passion for improving systems and creatively improve end-user experience, while continually in pursuit of learning Creating training manuals for new information system tasks that resulted in efficient navigation and ease of use Strong customer service skills

WORK RELATED AWARDS

Army Achievement Medal, September 2013Cited award for tireless work ethic as a new member on a machine gun platform excelling the standards. Customer Service Award, January 2016On the Spot award granted for outstanding customer service skills that felt routine.

ACADEMIC RELATED AWARDS

University Achievement Award, Washington State University 2010-2012Scholarship for excellent GPA and SAT score in high school as well as maintaining high GPA in university.