John scherer: how to launch changes in a workplace and create better business
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Transcript of John scherer: how to launch changes in a workplace and create better business
Thank You for joining
High-Performance Teamwork:
Going to the Next Level
3
The Life Cycle of Development
EMBRYONIC GROWTH DECLINE MATURE
Why Organizations Have to Change
• Unstable
• Chaotic
• Creative Energy
• Experimentation
• Mistakes are OK
• Innovative, risk-
taking leaders
needed
• Focus: Finding the
right ideas
• More and better
• Increased structure
• Focused energy
• Going with what
works
• Mistakes less OK
• Entrepreneurial
leaders needed
• Focus: Building the
team
• Steady, stable
• Highly organized
• Controlled energy
• Effectiveness
• Mistakes not OK
• Maintenance leaders
needed
• Focus: Keeping it
going
• Stagnant
• Fear-driven
• Conserved energy
• Efficiency
• Mistakes fatal
• Salvage leaders
needed
• Focus: Turning it
around
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The Breakthrough Curve
EMBRYONIC GROWTH DECLINE MATURE
X
Why Organizations Have to Change
Everyone goes back to zero
X
The ‘Waterline’
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The way work is planned:
A B
• Objectives, budgets, systems, synergies, organization charts, benchmarks, etc.
Phase 1
As Is
State
To Be
State
Phase 2 Phase 3 Phase 4
• Flow charts, tracking systems, and progress reports used to ensure success.
The ‘hard stuff’. . .
7
The way things actually happen. . .
Above the Waterline People trying hard to look committed
B
Future
State
A
Present
State
The Human World People interacting to get the work done—or not
Below the Waterline
8
9
Jane
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How present are you for interactions?
Where do you tend to operate?
0% 25% 50% 75% 100%
THE Question: What am I missing?
Deep Presence
Half 'there'
Mostly 'there'
Pretending to be 'there'
Out of it
Engaged
110%
Multi-Tasking
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Your Culture =
Your ‘Magnetic
Field’
Leadership
‘Shapes the Field’
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Above the Waterline
Objective performance measures/KPIs
B
Future
State
A
Present
State
Below the Waterline
Effectiveness, decision-making, conflict-resolution,
innovation, engagement, capacity, speed & quality
The way things are measured…
The High-Performance Team
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What an HP-Team
Looks Like in Action
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Collection
Group
Team
High-Performing Team
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Characteristics of High-Performance Teams:
1. They have a clear sense of
common purpose, embraced by
everyone on the team.
(Above & Below the Waterline)
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Business Goal(s):
The Kind of Company We Want to Create:
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2. Create a climate that fosters
frank, challenging and respectful
conversations.
(‘Straight Talk’ and ‘Tough Love’)
High-Performance Teams
19
3. Have many differences of
opinion (on HOW) which result
in better decisions and stronger
team spirit.
(Conflict Utilization)
High-Performance Teams
Polarity Management
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‘Having Your Cake and
Eating it Too’
* Adapted with permission from the brilliant work of good
friend and colleague, Barry Johnson, author of Polarity
Management, HRD Press, 1997.
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• The human mind is pre-set to choose, to prefer, to take
a position (against another position), rather than
embrace a more complex reality: polarity.
• Many unresolved problems are actually polarities not
being managed.
• What you think are ‘either/or’ situations may in fact be
‘both/and’ situations.
• In a polarity, the more you emphasize one position
(pole), the more important the other position (pole)
becomes.
• Rather than being ‘right’ or ‘wrong,’ all polarities have
an up-side and a down-side.
• People who have become ‘positional’ and locked in on
one pole have lost access to the (crucial) up-side of the
‘enemy’ position.
• Managing polarities requires the courage to acknowledge
the down-side of your preferred position and the up-side
of the other pole.
Principles of Polarity
Management
From Barry Johnson
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Rest Activity
C
Relaxed
Rejuvenated
Boring
Loss of Energy
D
A
Stimulated
Challenged
Tense
Overwhelmed
B
Polarity Management™
Tapping The Infinite Energy System
From Barry Johnson
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Rest Activity
+ +
OR
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Rest Activity
+ +
OR
25
Rest Activity
+ +
AND
Purpose
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4. The senior leader present does
not control the meeting, but
works for consensus whenever
possible.
(The Decision-Making Continuum)
High-Performance Teams
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Use of authority by the LEADER
or ‘Boss’
Authority of the TEAM
1 2 3 4 5 6
We do what the Manager TELLS us to do without discussion.
The Manager SELLS us on what needs to be done.
The Manager JOINS us in thinking through the problem and the decision: CONSENSUS.
We RECOMMEND what to do, subject to the Manager’s approval.
We are FREE to take action as we see fit, informing the Manager what we have done.
The Manager PRESENTS a tentative decision, which we give input on.
Adapted from Tannenbaum & Schmidt, 1953.
The Decision-Making Continuum
28
5. Designate an SPA (Single Person
Accountable) for all important
decisions, with a ‘By- when’
attached. (‘Who is
going to make sure this happens --
and by when?’)
High-Performance Teams
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6. Different individual ‘Gifts’ on the
team are welcomed and utilized—
and people ‘Stretch’ beyond their
comfort zone.
(We all matter and are in development)
High-Performance Teams
P A E I: Four Workplace ‘Languages’
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Worldviews at Work:
Sources of Influence
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Potential Polarities What People ‘Fight’ About
Faster Slower
Details Big Picture
Process Output
Structured Unstructured
Four Workplace ‘Languages’
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Producer (Pusher)
Administrator (Analytical)
Entrepreneur (Expressive)
Integrator (Interpersonal)
Perspective
Details Big Picture
Comfort Mode
Structured Unstructured
To
p P
rio
rit
y
Pace
* Adapted from Ichak Adizes’ Solving the Mismanagement Crisis and David Merrill’s Social Styles.
P E
A I
What People Need to Hear First
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Perspective
Details Big Picture
Comfort Mode
Structured Unstructured
To
p P
rio
rit
y
Pace
P E
A I
WHAT? WHY NOT?
HOW? WHO?
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When Working With
Entrepreneur/Experimenter
1. Move along, show them 'the big
idea,' the big picture, the big possibility.
2. Present general ideas--details when asked.
3. Give them ample opportunity to contribute.
4. Take their commitments with 'a grain of
salt.' They’re probably based on their
enthusiasm of the moment.
5. Use testimonials and success stories, if you
disagree, or want to convince/motivate.
6. Take time on your own to work out the
details.
7. Find out where they are in their decision
process and finalize decisions made.
8. Write a follow-up letter to confirm
decisions.
9. Make sure things are exciting.
From the work of: Ichak Adizes and David Merrill
When Working With
Producer/Pusher
1. Get down to business quickly.
2. Identify 'objectives of this meeting.'
3. Move at a fast pace--be precise and efficient; let
them set the agenda or make a decision as early
as possible.
4. When delegating, be specific: clarify--
who, what, by when, how.
5. Stay business-like.
6. Recognize their ideas, accomplishments,
and work effort.
7. Tell them what the results, the outcomes of
the activity will be, in terms of their
objectives.
8. Make sure things move forward in their
direction.
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When Working With
Administrator/Analytical
1. Think about how to minimize risk.
2. Do not rush or force rapid decisions.
3. Be prepared with facts, present systematically.
4. Present facts, not opinions, to convince or
motivate.
5. Get all objections/data needs out early.
6. Provide for guarantees, methods of lowering
risk.
7. Avoid gimmicks. Be more formal than
informal.
8. Support with actions--not words.
9. Tell them where it has been done already
and how it turned out.
10. Make sure things are organized & accurate.
From the work of: Ichak Adizes and David Merrill
When Working With
Integrator/Interpersonal
1. Warm up, show genuine interest in them as a person.
2. Don’t rush-don’t try to force rapid decisions.
3. Take time to connect with their personal objectives and needs/feelings.
4. Listen actively.
5. When have to make a rapid decision,
take time to explore areas of potential
misunderstanding.
6. If you disagree--or want to motivate--
discuss opinions and feelings of those
involved.
7. Give personal commitment of support
when delegating.
8. Be sure others have already agreed;
build a support base first.
9. Make sure things are safe.
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Name Gifts ‘Stretches’
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7. Look for the ‘nugget’ inside ‘wild
ideas’ to create competitive
advantage.
(Risking ‘Outside the Box’)
High-Performance Teams
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One ‘wild idea’ we want ‘The Old-Timers’ to adopt:
‘New People’ Group:
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What do we need to do to make this idea happen/work:
‘Old Timers’ Group:
What is the ‘Golden Nugget’ in this idea we really LIKE:
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High-Performance Teams
8. Make regular ‘pit stops’ to
reflect on how they could be a
better team—and take time to
celebrate success.
(‘Work is almost fun’)
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One thing we deserve to CELEBRATE:
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Meeting Effectiveness
Inclusion/Respect
Problem-Solving
Decision-Making
Conflict-Utilization
Engagement
Innovation/Change
Impact
Living our Purpose
Management Team ‘Pit Stop’
1 2 3 4 5
Low High
1 2 3 4 5
1 2 3 4 5
1 2 3 4 5
1 2 3 4 5
1 2 3 4 5
1 2 3 4 5
1 2 3 4 5
1 2 3 4 5
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NOTES:
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Scherer Leadership International
An international consortium of experienced
clients, consultants, coaches, change facilitators and
leadership development specialists committed to
transforming the world at work.™
Brought to You by Change Leaders
A non-governmental organization bringing together people who
want to change the world for the better, smarter and more beautiful
through business.
www.change-leaders.org
