Johanna P. Roman 41 Harlau Drive, Glenville NY 12302

(917) 484-1030 ※ j.p.roman55@gmail.com Objective: Results-oriented with over eleven years of progressively higher leadership and

management experience. Detail oriented and strong communication and organizational skills ready to transfer versatile knowledge and skills towards to my career.

Education: · Queens Borough College: Business Management/ Liberal Arts 2002-2004 · Pratt University: Advertising 1999-2001 · High School of Fashion Industries: Visual Merchandising 1994-1998

_________________________PROFESSIONAL EXPERIENCE_________________________ KeyBank January 2014 – February 2016 Community Development Mortgage Loan Officer II • Responsible for covering a cluster of retail bank branches on the origination of residential

1-4 family residential real estate mortgage loans • Obtained a portfolio of over $17 million in new loan revenue year to date • Expected to meet or exceed established sales, cross-sell and referral goals while

maintaining high standards of client satisfaction and quality. • Required to speak and educate at 1st time home buyer courses to educate buyers with all that transpires with a purchase of a new home. • Responsible for keeping informed on trends and developments within the real estate

market and mortgage industry. • Required to develop and maintain in-depth knowledge of products and services as well as

knowledge of competitors and competitive products. • Expedited loans in process by conducting regular pipeline reviews with processor(s), by

follow up on documentation with borrowers; interact with title companies, realtors, attorneys, etc.

• Meet with Branch Manager monthly to review mortgage production to goal results. Discuss commitments and plans for success for the next month based on the annual mortgage production goal.

Trustco Bank September 2010 – January 2014 Tier 2 Branch Manager, Main Office Branch (March 2012-Present) Tier 1 Branch Manager, Ballston Spa Branch (June 2011- February 2012) Assistant Manager (September 2010-May 2011)

• Responsible for leading and managing the day-to-day aspects of an efficient and productive $90 million dollar branch and staff

• Skilled in management of Administrative procedures in relations to staffing to include training and evaluating employees in all areas of the bank

• Established and maintain Human Resources related employee files reflecting salary increases, deductions, benefits, payroll exceptions and bonuses all while exercising a high level of confidentiality

• Researched account transactions, demonstrating a keen ability to recognize and resolve discrepancies

• Managed accounts payable/receivable and expense control procedures including bank and account reconciliation, disbursements, finance charges, billing, invoicing, purchasing order and inventory verification, chargebacks and preparations of daily bank deposits

• Established customer relationships, conducted telephone prospecting, follow-up and face-to-face meetings

• Worked with new and existing customers through the mortgage application process including analyzing their financial data, credit, determined pricing, product selection and document collection

• Accountable for customer service and oversight of operational activities at the branch • Built positive customer relations as Bank’s main point of customer contact; maintained

working knowledge of established policies and operating procedures Renaissance Management Inc. 2004-2009 Executive Office Manager, New York, New York • Oversaw payroll, accounting, checking and investment accounts, wire transfers, company credit cards, petty cash and all other financial functions • Reviewed and approved invoices and resolved related discrepancies in relations to

bookkeeping • Managed calendars, including updating meetings, travel and other itineraries • Made and scheduled travel arrangements • Planned and executed office meetings, group outings and events including catering • Completed monthly expense reports for supported executives • Provided other related administrative support as needed including preparation of

PowerPoint presentations and excel spreadsheets • Implemented and monitored small business advertising campaigns and managed

companies Social Media • Developed and implemented communication plans within own business area to ensure

achievement of short and long term business objectives, increasing profit and market control.

Credentials · Public Notary in New York State · NLMS Mortgage Originator Number 561611

Technical · Microsoft Word Skills · Microsoft Excel · Microsoft Outlook · Microsoft Power Point · Microsoft Access Languages · Fluent in Spanish *References furnished upon request *Accredited and Featured in the December 2015 Issue of ‘Hola Capital’ Magazine, Albany NY