Johan Gort & Annick Starren
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Transcript of Johan Gort & Annick Starren
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Johan Gort, Teamleader Safety
Johan Gort & Annick Starren
Safety as core business of companies in The Netherlands
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Content
• How we look at Safety at corebusiness• Learning in safety• Features for good safety performances• The impact of interventions• How to go further?
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The five core areas in which TNO is active
Quality of Life Defence, Security and Safety
Built Environment and Geosciences
Science and Industry
Information and Communication Technology
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Safety at corebusiness
• Assumption in safety research is that the more closely safety is linked to the core business the more control is possible
• But: what are the factors that stimulate / obstruct a greater link between safety and core business?
• And:how can companies and government influence these factors?
• (Thanks to Ministry of Social Affairs)
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Content of research
Activities:• Literature study• Statement list checked with (12) companies• Risk-analysis of sectors: chemical, metal, food industry• Case studies => Auditmethod ‘Safety@corebusiness’
(5 companies)
Present activities:• Determining the effects of actual interventions in safety
(2 companies)2006
2003
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How we look at: Safety@corebusiness
Core activities
Core values
Core competencies
Learning
Structure Culture
External
External
External
Safety performance
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Core business• Primary process = transformation of:
a) materials in products or b) human energy in services
Transformationinput output
Supportive processes
Coördinating processes
• Coördinating processes = systems, standards, tasks, responsibilities• Supportive processes = resources and means
• Core business = the way a company defines itself!!!
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Safety structure
• All positions, processe, policies and systems (to work safely)
• Safety management system is a method to control risks by the management process
• Characteristics:- policy & planning- goals- procedures- communication
Controle encorrigerendemaatregelen
Beleid
Planning
Implementatie enuitvoering
Beoordeling doorde directie
Continueverbetering
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Safety culture
• The way we work here• Shared assumptions which have been developed over tim within
a group to deal with problems• That part of the organisational culture which influences attitudes
towards risks • Schein:
Artefacts
Espoused values
Basic assumptions
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Learning in safety
Know & understand
Basic assumptions
Espoused values
Rules and procedures
Behaviour
Results
Do
Done
Shall & may
Want & be
Single loop
Double loop
Triple loop
Cultural loop
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External
• Role the company plays to:- government- suplliers- contractors- standardization bodies- trade unions- vicinity- neighbours- inspectorates
• Dependent on own definition of core business • Important element for trust in company.
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Results of Audit from case studies (2005) A B C D E
Structure 3,7 2,9 4,3 1,7 2,4
Culture 2,7 3,7 4,7 1,7 3,4
Learning 3,5 3,3 4 1,5 2,8
External 2,8 3,5 3 3 2,5
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Conclusions from case studies
• Motivation for safety in the core business:- attitudes of management / employees as result or earlier experiences: safety as an intrinsic value- external pressure- how deep runs the learning process?- what kind of organisation wants the company to be?
• Is an integrated safety approach safer?- first part: construction company has a tight coupling but not the best accident rate
• Features for good safety performance:*) enforced safety role of middle managers*) well defined roles in safety of all actors in the company*) closed learning loops, with employee involvement*) attention for safety during change*) trust and openness towards external actors
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Closing this research: effect of interventions
• In 2 companies quality improvement programs run: (TPM, WCM, Lean manufacturing),introducing learning groups for improvements (Kaizen, SGA, TIT).
• We want to know what specific actions on safety contribute to:- improved safety performance- raised safety attitude & behaviour of employees- ....
• Method: questionnaire and interviews.
• 1 company: cost benefit analysis of proposed intervention
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How to go further…
• Dissemination of results by a popular publication for sectors
• More insight in effect of interventions (in safety & business impact) leads to better consultancy
• Validation of audit method
• Focus on leadership and learning in safety.
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More info?
Johan GortTNO
The [email protected] 23 5549 566
Annick StarrenTNO
0031 23 5549 549