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541 Santa Ynez Street

San Leandro, CA 94579

510-375-6181eaglepoet1@gmail.com

Joel D. Harris

Objective Clerical position in office setting

Experience July 2007 to October 2009 Childrens Hospital Oakland Oakland, CASouth Ridge, SC

Administrative Coordinator Gastroenterology Dept.

Answer Phones

Fax reports to referring Physicians offices

Track Billing charges and do audit reports for department

Break down paperwork for charts from clinic

Check eligibility and obtain authorizations for procedures, tests, andoffice visits

File shadow charts daily

Create and manage templates for provider schedules

Keep track of employees time off, PTO and sick leave as well asmanage their weekly schedules

Involved hiring and terminating employees

Supervision of office staff as well as other licensed staff in GI dept.

Order office supplies and manage restocking supplies

Submit engineering and computer work requests when needed

Responsible for handling service complaints from patients and theirfamilies

Use MS Office applications including MS Word, MS Excel, MSOutlook,,MS Powerpoint and MS Access

November 2005 to July 2007 Childrens Hospital Oakland Oakland,CA

Office Assistant II- Hematology/Oncology Dept.

Answer phones

Register patients and make future appointments in computer

Fax documents to medical clinics

Enter billing charges for clinic visits

Manage database in MS Excel regarding billings

Breakdown charts from clinic

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Check for and obtain authorizations for clinic visits and treatments andIn-patient stays

File charts

Manage changes in schedules for clinic

April 2004 to June 2005 North State Radiology Chico, CA

Receptionist/ Office Assistant

Answer phones

Register patients and make future appointments

Fax documents to medical clinics

Perform safety management procedures for Office and work areas

Use MS Office applications including MS Word, MS Excel and MSOutlook

Type up emails for office manager

Process incoming and outgoing mail

File and order Medical Records

Scan documents into computer system for electronic medical recordskeeping

August 2003 to April 2004 J&J Optical Wholesale Paradise, CA

Optical Technician

Answer phones

Pull and file machinery tools

Set-up and run new lens manufacturing jobs

Operate multiple machines to surface and finish lenses Service and maintain the machinery

Clean laboratory floors and equipment

Edge finished glass lenses

Operate digitizer to trace frames for new jobs

Work in a fast but error free pace to keep up with workload

November 2002 to August 2003 Horspool & Romine Manufacturing, co,

Oakland,CA

Office Clerk

Answer Phones Fax documents to customers

Processing of Accounts payable, Receivables and payroll

Managing document file system and organizing of paperwork

Calling in orders for material for new jobs

Use MS Office applications including MS Excel and MS Word

Responsible for handling incoming and outgoing mail

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Call customers regarding overdue payments on their account

Pull backup and history on previous jobs in order to quote new jobs

2001 to July 2002 Kaiser Permanente Oakland Oakland, CA

Clerical Services Manager Radiology Dept.

Managed 45 employees in full-service hospital in Radiology Dept.

Managed dept. budgets, developed future budgets and met budget shortterm goals.

Planned and performed monthly staff meetings and trainings

Facilitated a day course on Kaisers labor/management partnershipfor employees for 1 years.

Daily used the following computer software applications: MS Word, MSExcel, MS Internet Explorer, MS Power Point, MS Access, Adobe AcrobatReader, Lotus Notes and the hospitals computer information system.

Knowledgeable of medical terminology

Coordinated operations by maintaining appropriate staffing levels to

meet member needs. Recruited, interviewed, hired, orientated, trained, counseled, disciplined

and evaluated new employees.

Developed clerical staff competencies and created service excellencestandards.

Developed, implemented and administrated Radiology policies andprocedures.

Prepared and updated clerical operations and procedures manuals.

Performed audits, gathered statistics and prepared reports for qualityassurance quarterly reports.

1999 to 2001 Kaiser Permanente Oakland Oakland, CASenior Radiology Clerk/Receptionist

Supervised 45 employees in Radiology Dept.

Assisted in training new employees and orientating them with thehospital

Learned to type Transcription reports for Radiology

Typed memos, emails, job descriptions, business letters, spreadsheets,MS Power Point presentations, and various other business documents

Performed data entry

Answered multiple phones and assisted with customer service issues

Troubleshooted missing Radiology films in the file room and in thehospital

Pulled, filed and delivered Radiology films to nearby departments

Performed quality assurance audits and created service improvementpresentations for department

Assisted in presenting information to staff at staff meetings andperformed new employee orientations for new R.N.s and L.V. N.s

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Education 1992 to present

Cal State East Bay Hayward, CA. Have 6 electives left before I receiveBachelors of Science Degree.

Undergrad classes taken at Alameda College, Alameda, CA

High School Diploma from Oakland Technical High School, Oakland,CA Certified Funeral Technician Correspondence course The National

Academy of Mortuary Science, Hot Springs, AZ