Give Power to Your People with Jobvite Customer Success

Paul TurnerVP, Customer SuccessJobvite

Agenda

• How has Customer Success been helping you• How will we help you even more• Upcoming events

Helping you with SupportBy the numbers

Cases in 2014

38,000

52%A Grades

80%Average Score

1,976 Survey Results

38%Perfect Score

42%Promoters

9%Increase over Q1

Customer Satisfaction

Q1 14 Q2 14 Q3 14 Q4 14 Q1 1574

76

78

80

82

84

86

88

Chat is the highest rated channel for support,and we’re continuing to invest in it.

24x5August Launch

1,253Customers

7,202Admins

3,299Cases

89%Satisfaction

Helping you with Self-Serve Education

Guided Learning Paths

Weekly Webinars every Wednesday

New Integrated Knowledge Portal

Helping you with Expanded Services

Engage Strategic Services

Boot Camps

Expanded on site trainings

Jobvite EngageStrategic Services

Jobvite EngageStrategic Services

Creates and utilizes a larger talent pipelineLaunch more compelling campaign programs

Drives higher recruiter adoption

Measures success with precision

And, Looks like you agree!Back-to-Back Stevie® Winners

Best Customer Success

Department

Best Front Line Support Team

Customer Service Manager of the Year

How we’ll help even more

Expanded training webinars

More Engage services, including an Engage Boot Camp and Managed ServicesNew reporting and data services

Technical Account Management

Upcoming Jobvite EventsBuy the numbers

JobviteBoot CampsFull Day: 9am-4:30pm PST

bit.ly/jobvitebootcamps

June 12 - HireSt. Pancras Hotel London, UK

July 15 - EngageJobvite HQ

July 17 - HireJobvite HQ

WebinarsJobvite New User Trainingwww.jobvite.com/company/events