Anthony Hines Adding Value To An OrganizationManagement Professional Data Center ManagerComputer Operations ManagerDisaster Recovery ManagerBusiness Continuity ManagerProject ManagerCommunications SpecialistBusiness and Community Volunteer

Management ProfessionalInformation Systems leader with deep management experience in 24/7 data center and computer operations; particular expertise in business continuity, disaster recovery, IT communications and data security.

Focus on efficiency through proactively searching for failure points, and on process improvement through involving all parties in solutions.

Strong cross-functional team builder, coach and mentor; recognized for communication, inter-department relations, talent development and retention.

Data Center Manager

Managed vendors and automated the maintenance schedules of all data center equipment, resulting in improved equipment service life of 50 percent and positive vendor relationships.

Created computer equipment recycling and destruction procedures for entire office, which translated into 10k cost reduction for the company as well as 2k in revenue from the recyclers during these processes.

Managed a 10,000 unit disk/tape media library and upon tape drive upgrades, reconfigured non-permanent media items to allow 100 percent reuse. Saved the company several thousand dollars by enabling tape reinitializing and creating use of older media as offsite emergency tape media.

Assisted in preparations and execution of data center move from Waltham to Boston location.

Coordinated all data center scheduled environmental maintenance shutdowns and startups with minimal disruption by holding meetings with IT and pertinent business units to set proper execution times of all facets of the event.

Data Center Manager (cont)Supported Server team implementation of Virtualization solution in the data center to decrease server use 30 percent in the data center.

Established data center access list, (checked for accuracy every 180 days) as well as developed physical security log processes to improve security overall.

Created user tour schedule to allow the business users to understand the department and its redundancy as well to let the user know how important that they are to the business and all of the processes.

Initiated and scheduled the installation of all power related requirements for incoming equipment which resulted in eliminating delays for the equipment to go into service.

Oversaw the moving of all the equipment and communications cabling in the data center from under the raised floor to above the equipment to improve access during failure.

Computer Operations ManagerExpanded individual staff member duties (i.e. Backup Specialists, Software Administrators) via training and development and saved the company 100k by not hiring specialists in those fields for those duties. Created and updated job descriptions for all staff members to properly reflect their duties.

Instituted Computer Operator remote access solutions to allow for emergency shift coverage.

Expanded continuous improvement principles to increase efficiency 40 percent: provided improved documentation, worked with staff to implement mainframe job schedule enhancements.

Established and maintained detailed incident reporting (7000 incidents tracked and closed) and clarified on-call procedures. This minimized downtime during cancellations by 80 percent and provided a knowledge base usable by all IT staff for troubleshooting issues as needed.

Worked all shifts on a scheduled basis to maintain a fresh understanding of the shift and covered shifts as needed to help meet deadlines during major emergencies such as large scale process failures.

Computer Operations Manager (cont)Created cross-department manager lunch events to discuss upcoming user requirements in a casual setting.

Expanded IT staff on-call lists (updated monthly) to improve communication for off-hours. This decreased down time during incidents by 20 percent.

Scheduled staff and user department representative meetings to proactively handle busy times such as month-end and year-end which led to successful month-ends for 24 straight months.

One of the lowest turnover rates of any manager at multiple companies.

Selected by CIO to be Communications Committee Lead in IT continuous improvement initiative.

Disaster Recovery ManagerTook the Disaster Recovery project from paper to reality at multiple companies.

Managed the execution of multi-platform and multi-location Disaster Recovery (DR) Exercises were performed at multiple IBM or SunGard facilities multiple times each year.

Continually added new platform objectives to improve recovery capability.

Exercises were attended by all IT teams as well as multiple Business Departments.

Organized over 50 test exercises during career.

Handled multiple actual disaster type events in varied industries.

Managed tests from the remote recovery centers or offsite locations.

Developed backup media rotations for multiple companies.

Disaster Recovery Manager (cont) Established backup procedures and tape rotations for satellite data centers.

Created surprise testing procedures for offsite vendors to proactively look for failure points in security and create an awareness

Worked with various IT departments to rotate personnel performing tests to expand the knowledge to many staff members.

Summarized all events for senior management.

Created over 100 pages of documentation to allow for future clients to see the level of planning in place and to satisfy any future corporate insurance or other internal audit requirements.

Worked with facilities group in all weather emergencies to ensure proper staffing of Computer Operations so that systems were accessible to remote users.

Business Continuity Manager

Developed Business Continuity awareness across multiple organizations at the user level which resulted in 15-25 users participating at all exercises to validate data either through VPN access or onsite at the remote user facility.

Created IT/Business end user meeting schedule to set proper expectations on both ends and for proper data analysis.

Instilled user awareness as to their importance in each tests success and added post test surveys for the receipt of organized feedback and to dos

Created communication process to allow users to know the status of tests in an up to the minute fashion so if the test had some adjustments they would plan accordingly.

Worked with departments to rotate participants to allow for knowledge of the entire process to be expanded individually and to remove the mystery of IT.

Inclusion of the business in the process led to an increased excitement and more volunteer participants for each exercise.

Implemented cross-system data synchronization checking initiatives to force deeper result analysis.

Project Manager

Testing and installation of Mainframe Job Scheduler. Improved efficiency job schedule efficiency by 30 percent.

Expansion of the SMARTi brand desktop accessible document retention software: client and web based applications. Diminished total report printing by 90 percent and eliminated the need for specially created multi-part forms.

All aspects of corporate Disaster Recovery/Business Continuity initiative.

Distribution Center and Computer Operations daily, weekly and monthly interface communication policies, process implementation and documentation as well as resource training.

Expansion of on-call responsibilities to Operations staff to allow for knowledge transfer and automated processes where possible. This allowed more time to manage projects.

Communications Specialist Oversaw phone system installations at 20 retail supermarket locations which included store remodel drawing related planning, vendor pricing comparisons, awarding of cabling contracts in union and non-union environments, day of installation spot checking as well as post-install inspection and support for the entire Datel phone system.

Built and installed Plantronics data communications equipment for store locations to allow for debit and credit transactions at POS and provided 24/7 support for 40 stores post installation for that equipment. Worked with major telecom vendor on installation and testing of early cloud technology circuits at 40 Massachusetts supermarket locations.

Monitored data pricing transmissions on a daily basis to and from 100 (corporate and franchise) store locations and handled recovery and retransmission of files as needed.

Assisted in development and creating of data center corporate desktop connection and circuit area and properly labeled all individual user locations to allow for easier problem resolution during office startup and setup.

Business And Community Volunteer

Member of committee that created the Mentoring Program. Participated as a mentor for six mentees. Program grew to more than 100 employees.

Volunteered in Corporate Read-Aloud Program.

Represented company at Boston Literacy Foundation Corporate Spelling Bee.

Member of the SunGard Business Continuity User Group (SNUG).

Board Member of the Brian Honan Educational Foundation.

Member, BoSox Club (official Boston Red Sox fan club).

Coach in softball and basketball at multiple levels including a company sponsored team that had employees from all levels participating.