Job design and measurement operations management report

Operations Management- Prof. Apolinar Ng/ Melvie Espejo + Gladys Estandian + Maggie Gabutin + Freddie Primicias

JOB DESIGN and WORK MEASUREMENT


1 Post It

• Learn• Ask• Say• Teach 2 What’s In Store?

After 30 mins., you would have:• Defined terms like…HR, Flextime, Job Enrichment, etc.• Understood concepts by explaining…Labor Planning and Job Design

3

• 2 groups• Most number of

points



1.) The objective of (_____) strategy is to manage labor and design jobs so that people work effectively and efficiently.(a)Operations Management(b)Human Resource(c) Strategic Management Human Resource (2)

2.) (_____) is determining staffing policies that deal with employment stability, work schedules and work rules.(a)Planning(b)Organizing(c) Labor Planning Labor Planning (5)

3.) (_____) allows employees, within limits to determine their own schedules.(a)Flextime(b)Flexitime(c) Flexible time Flextime (3)



4.) The importance of job design is credited to the 18th- century Economist (_____)(a)Adam Smith(b)Walter Adams(c) Solita Monsod Adam Smith (4)

5.) (_____) introduced psychology to the workplace.(a)Gestalt Theory(b)Maslow’s Hierarchy of Needs(c) Hawthorne Studies Hawthorne Studies (6)



HUMAN RESOURCES

• 7TH OM Strategy Decisions

• Objective of HR strategy is to manage labor and design jobs so people are effectively and efficiently utilized

1. Recruitment of Employees2. Improvement of Compensation Packages3. Planning in the Organization4. Training and Internships5. Improvement of Organizational CultureReferences:Katherine, W. (2002): From County Hospital to NHS Trust: the History and Archives of NHS Hospitals; Harvard PressMichael B. (2007): Embattled Chief Executive Resigns at Home Depot. New York CNNMoney.comHarold, K. (2003): Project Management: A systems approach to planning, scheduling and controlling; Blackwell publishingErica, W. (2006): Strategic public relations management planning; University of York Publishers.Norbert, E. (1967): Management planning: a systems approach; Melbourne publishersHandy, C. (1999): Understanding Organizations fourth edition; PenguinHyde, J. (2004); Managing and Supporting People in organization, Bailliere Tindall

http://www.younghrmanager.com/roles-and-functions-of-the-human-resource-department

NutShell: All managers are People Managers

1


http://www.younghrmanager.com/roles-and-functions-of-the-human-resource-department


LABOR PLANNING is determining staffing policies that deal with

EMPLOYMENTSTABILITY

2.1 Follow Demand ExactlyKeeping direct labor costs tied to production but incurs other costs2.1.1. hiring and laying off costs2.1.2. unemployment insurance2.1.3. premium wages2.2 Hold Employment ConstantKeeping employment constant have results2.2.1. employees are not utilized when production is low2.2.2. company may not have employees when production is high

WORKSCHEDULES

2.2 Variation on the actual 8-hour per work day2.2.1. flextime- gives autonomy and independence2.2.2. flexible workweek- longer hours but fewer days2.2.3. part-time status- staffing for peak loads

WORKRULES (JC)

2.3 Ways to manage the unexpected2.3.2. levels of authority2.2.2. code of discipline/ code of conduct

2



Susie is a mother of 2 who just recently became a widow. She looked for a job to be able to support her family. She found three: (1) bank manager; (2) fast food waitress; (3) tutor. Her 2 main goals are: (1) take care of her children; (2) find ways to support their daily needs.

Philip is the bank executive who was the former boss of Susie. He knows how Susie is as a manager. He understands, too, her present condition. His main goal is to hire someone fast.Philip wants to hire Susie but is limited because the job requires a full-time, 10-hour/ day manager. Should he revise the bank’s policy?

Susie was able to arrange to have her mom baby-sit while she’s at work. However, for 9 instances in a window of 23 days during her 1st month, Susie was either habitually late or would not come to work without notifying Philip.Philip got a mandate to fire Susie. Philip asks your guidance to legally manage Susie’s exit from the company (create a process flow).

LABOR PLANNING is determining staffing policies that deal with2



PerformanceDeviation

Disciplinary Action

C:PIP

N

Y

Termination

N

Y

DueProcess

Termination

Y

Exit Process+ DOLE

N

PromotionsBonuses

LABOR PLANNING is determining staffing policies that deal with2



5 Components of Job Design:1. Job Specialization2. Job Expansion3. Psychological Components4. Self- Directed Teams5. Motivation and Incentive Systems

ADAM SMITH is the 18th century economist who coined ‘Job Design’3

Job (Labor) Specialization1. Development of dexterity and faster learning by the employee because of repetition2. Less loss of time because the employee would not be changing jobs or tools3. Development of specialized tools and reduction of investment because each

employee has only a few tools needed for particular task

Training- Certification

Process

Bronze: 3rd Month

Silver: 6th Month

Gold: 9th Month




• Soldier assigned as PSG

• Marketing Officer becomes Project Manager for an upcoming event.

• IT Specialist moved from Manila office to Cebu branch.


JOB Expansion

JOB Enlargement

JOB Enrichment

JOB Rotation

Psychological Components

Hawthorne Studies

Core Job Characteristics

Dynamic social system

Skill Variety

Job Identity

Job Significance

Autonomy

Feedback




• Group of empowered individuals working together to reach a common goal

• Forming a team can easily provide employee empowerment, ensure core job characteristics and satisfy psychological needs of team members


Self Directed Teams

Motivation and Incentive Systems

As reported in (2005) The 7 Hidden Reasons Employees Leave by Leigh Branham, page 21, Figure 3.1


• Limited career/ promotion opportunities• Supervisor lacked respect/ support

• Compensation• Job duties boring/ no challenge

• Supervisor lacked leadership skills• Work Hours

• Unavoidable reasons• Supervisor poor employee relations

• Supervisor displayed favoritism• Not recognized for my contribution

http://www.amazon.com/The-Hidden-Reasons-Employees-Leave/dp/0814408516/ref=sr_1_1?ie=UTF8&qid=1338214143&sr=8-1


1 Post It

• Learn• Ask• Say• Teach 2 What’s In Store?

After 30 mins., you would have:• Defined terms like…HR, Flextime, Job Enrichment, etc.• Understood concepts by explaining…Labor Planning and Job Design

3

• 2 groups• Most number of

points


Job design and measurement operations management report

Business

Transcript of Job design and measurement operations management report