BT Security Enterprise Job Description

Job Title: Security SpecialistLine of Business /OUC: JSW5Reports to: 3rd Line SOC OperationsManagerLocation: Gurgaon

Key Purpose of the roleTo manage and administer security technologies for BT and its Global customers.Provide Tier 3 support line support over Security Technologies like Firewalls, Proxy on all, including complex security issues liaising with customer representatives or vendors and supporting/directing other support staff where appropriate. This will include the support of new and existing Security products that come under the responsibility of the team.Position is based in Gurgaon 24x7 Global Security Operational Centre.Key ResponsibilitiesSupport in life service Security solutions for BTs global client. Work on complex incidents, problems and changes within the Operational environment. Provide level 3 operational support and own achieving SLAs for agreed service metrics. Provide leadership and training to technical support staff including mentoring of 2nd line support staff to improve diagnostic skills and encouraging them to achieve security product accreditation. Form an integral part of a 24 hour on call support rota to provide 24x7 support to the designated customers Produce scripts and supporting documentation to allow the 2nd line diagnostic team to undertake remote software downloads configuration changes and implementation of new customer projects. Attend meetings on behalf of the team and line manager. Ensure full awareness of the need to safeguard sensitive customer information at all times, so that customers perceive BT to be a trustworthy organisation. Provide customer technical advisory services in support of new BT Security Service. Working with the customer and account teams in the technical data requirements capture phase. Produce and support Firewall polices and function configuration builds to allow implementation of customer projects To share technical knowledge with in the team at times to make new joiners up to speed. Taking accountability in all the actions taken in order to resolve incidents or complex changes etc.

Key Working Relationships

External:External customer basePrimary Technologies -Checkpoint Firewall (GAiA) and Zscaler ProxySecondary Technologies Cisco Firewall, Palo Alto Firewall, Juniper Firewall and Bluecoat proxy etc.

Resources for which job holder is accountable

Budget: No direct control of budget but working to Security Operations JSW allocated budget

Person Specification

Professional/Technical Competencies:Mandatory: Hand-on experience in operation and management of security infrastructure.1. Minimum five years of hands-on experience on Checkpoint (GAiA, SPLAT, VSX), CCSE (Checkpoint Certified Security Expert) level knowledge will be preferred.2. High level knowledge on Zscaler Proxy or any other proxy vendor.3. Ability to provide Tier 3 support and manage complex and escalated tickets in production environment.4. Leadership skills to deliver quality service in individual role to deliver service as per agreed SLAs.5. Ability to communicate (both written & oral) clearly with various internal stakeholders and customer.

Highly Desirable:1. Experience on working in a global support environment, experience of ticketing-tools and exposure to ITIL processes in context of service operations is a plus2. Minimum professional level certification in Checkpoint Firewall CCSA (Checkpoint Certified Security Administrator) or CCSE (Checkpoint Certified Security Expert). Knowledge level of CCSE will be preferred.3. Fundamentally strong on Zscaler proxy or any other proxy vendor certification will be preferred.4. Experience of providing support to international customers in live environment or working in Security Operation Centre (SOC) is an advantage.5. Technical Qualification such as B.E./B.Tech/MCA/ Engg Diploma in a relevant field is desirable.

Note on Specific Requirements:1. Candidate is expected to comply to mandatory on-boarding process which include but not limited to the followinga. Back-ground verification check for Employment History, Educational record, professional qualification, etc. b. Consent letter for Personal Informationc. Declaration of outside business activities such as social work, part-time professions etc.

2. Employees are subjected to regular reporting and auditing activities on a regular basis as per BTs Internal or clients standards.

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