Job description quarter 3,aiesec in du'14 15

Organization Structure and Job Description Quarter-‐3, AIESEC in Delhi University’14-‐15

Kajal Aggarwal Vice President, Talent Management & Development

Job Description

iGCDP

iGCDP: Mayuri’s Department Project head I Can, Genesis and Conserve and Onegod Duration: 3 months Role: Project Head Responsibility: Delivering a learning experience to Interns and team members of the project. Their development and behavior. MoS- Number of matches in the project, number of people impacted, NPS of the project, member retention and productivity. KPI- Number of countries covered while matching, number of interviews taken, number of clients raised and retained, number of active members. JOBROLE: Raising:

• Induction to members about market research and assisting members in making cold calls.

• Following up with members and going for meeting with the member. • Getting TNJQ signed from client. • Focus on NGOs with free food or accommodation.

Matching • Structuring a proper matching mail. • Induction to members about database preparation. • .net training to members regarding SND management. • Tracking members for Facebook promotion and facebook project page management. • Training members to take effective interviews. • Ensuring proper documents, IL, reception package etc has been exchanged and stored

for future reference. • NPS tracking.

Realization

• Ensuring arrival details are filled in the department realization tracker. • Ensuring member is inducted about calling of driver and pickup. • Ensuring the EP is met within 48 hours. In case the member is unable to meet the

intern, the Project head has to meet the EP. • Inducting member about 1st day induction of the EP and ensuring member is going with

the EP on the first day of work. • Taking feedback of the EP weekly. • Firefighting in case of any trouble and reporting to the VP immediately.



• Ensuring showcasing of impact through reports and videos and case studies. Client feedbacking

Team:

• Team minimum implementation. • 1 team meeting once in two weeks. • Member retention and development • Ensuring member attendance in LC forums and department meetings.

Team member I Can, Genesis and Conserve and Onegod Duration: 3 months Role: Team member Responsibility: Delivering a learning experience to the EPs he/she matches, ensuring a learning experience to the associate members, helping co-team members develop. MoS- Number of individual matches, number of people impacted, number of clients raised, NPS of the Project. KPI- Number of LC forums attended, number of department meeting attended, number of countries covered, number of interviews taken. Raising:

• Market research about the project and making cold calls. • Fixing meeting and following up. • Getting TN JQ signed

Matching: • Database preparation according to SND management • Fixing and taking skpe interviews • Exchanging documents • Facebook spamming and facebook project page activity management • Getting NPS filled by EPs.

Realization: • Taking arrival details from EP and filling in the department tracker. • Messaging arrival details to driver one day before and calling the driver at the time of

the pickup. • Meeting the EP within 48 hours. • City induction- Inducting and showing the EP around to nearest metro, grocery stores,

getting them a sim etc. • Project induction- Inducting the EP about his jobrole, client details, NGO location,

start date etc. • Ensuring smooth communication between himself and the EP and taking weekly

feedbacks. • Firefighting in case of any trouble and reporting to the TL immediately. • Making EPs fill impact reports, making their videos and case studies for showcasing.



• Client feedbacking.

Focus areas: Project I Can: NGOs related to breast cancer and looking into the possibility of a Pink Marathon. Project Genesis: Focus on NGOs related to transgenders. Project Conserve: Finding a partner for tree plantation and cleanliness drive. Project Onegod: Scheduling the entire 6 weeks and partnering with travel agends for religious trips.

iGCDP: Pallab’s Department

Position Skills Job Role MoS Responsibility

Exchange Support

Technologically Sound, Overall program and organizational knowledge.

Updating stats, Team Minimum Tracking, Event Planning, Innovations, New Rec Induction, Attending Dept & LC Forums

Timely Stats Updation, Profitable Event, Increase in Productivity, CRM & CEM

Event Delivery, Tracking Ra-Ma-Re, Training of New Recs

TL Worldview & GV

Sales, Critical Analysis, CRM & CEM

Market Research, Ra & Re, Conducting team meetings and attending Dept & LC Forums, Financial tracking of the project

Project Sustainability, Member Retention & Productivity, NPS, CRM, Number of Impact reports

Delivery of current project, Project Structutring, Raises

TL Footprints

Sales, CRM & CEM, S&D Analysis

Ra-Ma-Re, Paid Raising, Event Planning, Event Planning, Conducting team meetings and attending Dept & LC Forums, Financial tracking of the project

Sustainable Projects, Off Peak Cycle, NPS, Number of Impact reports

TvsA, Getting a Revenue Stream, Event Delivery, CEM & CRM

Innovation Manager


Market Research, Raising, Conducting team meetings and attending Dept & LC Forums

Project Sustainability, Member Retention & Productivity, NPS, CRM, Number

Project Structuring, Finding a Revenue Stream



of Impact reports

Team Members

Footprints Sales, CEM

Matching & Realizations. Paid Raises

Number of individual matches, number of people impacted, number of clients raised, NPS of the Project.

Delivering a learning experience to the EPs he/she matches, ensuring a learning experience to the associate members, helping co-team members develop, Contributing to the LC, Attending all forums

GV & WW

Sales, CRM, Project Management

Raising, Event Delivery, Project Planning



iGCDP: Nishant’s Department


Exchange Support

Technologically Sound, Overall program knowledge.

Updating stats, Team Minimum Tracking, Event Planning, Innovations, New Rec Induction, Attending Dept & LC Forums

Timely Stats Updation, Profiable Event, Increase in Productivity, CRM & CEM

Event Delivery, Tracking Ra-Ma-Re, Training of New Recs

TL GPP, CA & RD

Ananlytical, Content Development, Sales, CRM & CEM, Team Management, Project Management

S&D Analysis, IR, Driving results through members, Weekly team member feedback, Once in 2 weeks Team performance report covering Per member efforts, tangibles, Overall Team achievement, T Vs A, Focus areas for next 2 weeks +

Member wise T vs A, Work +Performance tracking, Attendance at LC forums, Department meeting, MBM/LBMs, Holding team meetings, Project sales and tracking, NPS knowledge among members, EP experience tracking and documentation,

Team Minimum implementation, Membership tracking, Membershi Training and Induction, 2 team meetings in a month, Minuting and recording all meetings, 1 Social agenda in a month leading to Team bonding.



PoA, Financial tracking of the project

Client tracking and documentation (Good CRM)

Innovation Manager


Market Study to identify Clients, Partnership Proposal, Market Research, ACtiities revolving around LGBT/SE Community

Project Structuring, Finding a Revenue Stream

Team Members

Team Members

Sending matching mails, Innovating to get better results, Client meetings, Attending all forums-Formal/Social, Market Research, Tapping sustainable clients, Setting base for IR



Skills:

• Analytical • Content Development • Sales • CEM and CRM • Leadership and team management

Competencies: • Open mindedness • Patience



oGCDP oGCDP: Kirti’s Department

Team Leader Duration: 3 months Position: Team Leader Jobrole: A. -building up team and being responsible for the team members and their experiences. -Ensuring processes are driven down in the department as a behaviour. -Making sure to be upto the respective T vs A. - Conduction classroom presentations, college Pitching. - Cracking Partnerships for Seminars and partnership delivery. - conducting onground activities in the college allotted. - followup with members - IR Establishment and Management.

B. +Back Office Responsible Jobroles( Each TL will get one of the exchange support jobroles) - Finance responsible to ensure finances in place for the department and finance tracking to ensure all finances reach VP F from the Department. - CIM to ensure all processes in place. To ensure all members are added in all virtual workspaces. Trained by CIM to make Newsletters and use Podio. - Marketing , to track Marketing Raises and ensure followup. - TM, To put stats on .net. To fill membership activity and forum attendance tracker.

Skills - sales skills, convincing skills,confidenta and effective communication, team building skills.

Team Member Duration: 3 months Position: Team Member Jobrole: - To conduct classroom presentation - to organize onground Activitues with TLs - to make registration calls and follwoups. - to build IR - to work in a team and ensure to be on T vs A. - to participate in LC activities and take up new opportunities.

Skills - oratrical skills,effective communication,convincing skills,sales skill



oGCDP: Saloni’s Department

OS: 5 RMR TLS with integrated functions of F, M , TM, CIM and IXP. +F: tracking finance efficiently and building a finance culture in the department +TM: proper tracking of membership induction and attendance. +CIM: ensuring all members are present on all platforms. +M: timely allocation and follow up and tracking of marketing leads. Also making sure members participate in all physical and virtual marketing campaigns to increase the outreach of the organisation.

à Team Leader Skills: Sales skills Communication skills Convincing skills Leadership skills Team building skills Competencies: Leading and monitoring others Accountability for oneself and team Commitment to the jobrole Attitude towards honesty Consistency and reliability Self confidence. Duration : 3 months. Responsibility : Active link between VP and GB. Ensuring members are OTF Being pro active at all times and taking complete ownership of the department. Role: Membership development Induction and support to the GB. Ensuring proactivity of the members Ensuring members are OTF. To help implement and operate the strategies. To ensure proper flow of work from VP and GB.



To align the GB to the portfolio. On ground activities ( IS, YE and classroom presentations ) To keep their members happy :) Ensuring that cold calling is being done by the membership. Timely follow up. Building IR. Ensuring market penetration. MOS: Target v/so Achieved. Good Team Culture Induction of membership Membership retention and production Market penetration Contribution to the LC KPI: Conversation rate from pre raise to raise No. Of classrooms tapped No. Of colleges tapped. No of registrations

à Team Member Skills: Sales skills Communication skills Convincing skills Leadership skills Team building skills Duration: 3 months. Responsibility : Active participation in all LC forums. Being open to learn about the organisation. Understanding the functioning of the organisation. Taking full ownership towards the department. Striving to achieve T/A Role : 100% pro activity at all levels. Regular Classroom presentations Timely follow up and cold calling. Being OTF. To build IR. Taking initiatives and contributing to all LC actives and taking up new opportunities in the LC. Team building



MOS : T vs A LC contribution. Contribution to the department

oGCDP: Shivangi’s Department

à Team Leader- ADHOC Duration: 3 months Position: Team Leader Jobrole: - TL1 responsible for the IM operations - TL2 responsible for tracking the marketing leads and ensuring campaigns running in time and their turn out. - Colleges will be divided amongst the two of them to ensure a good market penetration. - They will be responsible for each on ground activity in the respective college assigned to them. - Major focus on the delivery of the information seminars. Responsibility : Active link between VP and GB. Ensuring members are OTF Being pro active at all times and taking complete ownership of the department. Skills: Sales skills Communication skills Convincing skills Leadership skills Team building skills

à Team Leader- UR Duration: 3 months Position: Team Leader Jobrole:

- Will be responsible for tracking finances in the department. He will be the end responsible and will work with VP F to ensure that all the finances of the department . He will make sure that the tracking forms are being filled on time. - Going for appointments with the GB and inducting them properly about the pitch - Each TL will be responsible for the onground activity in the respective college.



- will ensure that all the resources have been given to the members and also the members are inducted well in sales . Responsibility : Active link between VP and GB. Ensuring members are OTF Being pro active at all times and taking complete ownership of the department. Skills: Sales skills Communication skills Convincing skills Leadership skills Team building skills à Team Member- ADHOC Duration: 3 months Position: Team Member Jobrole: -strict follow ups in the registrations generated through adhoc or marketing leads. - going for ad- hocs to different colleges. - with the help of the TL, the team member should be able to deal with the IS and the on ground activities in the colleges . Responsibility : Active participation in all LC forums. Being open to learn about the organisation. Understanding the functioning of the organisation. Taking full ownership towards the department. Striving to achieve T/A Skills: Sales skills Communication skills Convincing skills Leadership skills Team building skills à Team Member- UR Duration: 3 months Position: Team Member Jobrole: -drafting of MOUs



- Attending appointments with TLs - follow up on the UR college and the admin. Responsibility : Active participation in all LC forums. Being open to learn about the organisation. Understanding the functioning of the organisation. Taking full ownership towards the department. Striving to achieve T/A

Skills: Sales skills Communication skills Convincing skills Leadership skills Team building skills

iGIP

iGIP: Tanisha’s Department

TL Name

Roles (Team member)

Responsibilities MoS Duration Skills Required

BA/Hospitality

1) Revival of all travelling and tourism sector clients. 2) Adding new clients from the travelling and touring sector via market research. 3) Customise and negotiate meaningful job roles for this

1) FRRO and registration.

2) Providing all docs for pre and post-match.

3) Supervising the NPS activity and getting survey filled.

4) Attend raise meetings.

5) Generate

1) Tangibles.

2) TL feedback on a scale of 1-10.

3) Forums attended.

4) EP NPS filling. EP feedback.

5) No of raising appointments

3 months 1)Communication skills 2) Time management 3) Analytical thinking 4) Negotiation Skills 5) Capability to be stern and headstrong against non-fulfilment of contract. 6) Must have knowledge of the Hospitality sector in



particular sector. 4) Customise and integrate with the LC. 5) EP Integration 6)Regular checks on EP and client for proper delivery of AIESEC experience.

new raise leads.

6) Handle side projects happening in the department like EP chill-outs etc

7) Financial tracking

attended.

terms of JDs or areas located in.

TL Social media marketing and E commerce

Survey client list of all LCs who have raised TNs in similar sector Revive any old clients. Attend raising appointments with TLs. Keep a tab on old clients through calls and feedback mechanism.





5) Generate new raise leads.

6) Financial tracking

Handle side projects happening in the department like EP chill-outs etc.

1) Tangibles.

2) TL feedback on a scale of 1-10.

3) Forums attended.


5) No of raising appointments attended

4 months post induction and training

Knowledge about the E commerce sector and how it works. Ability to recognize stable e commerce start-ups. Ability to convince and sell. Ability to negotiate cost structure. Supervising skills

TL B2B marketing

.Making case studies for old clients. .Keeping the

Remains same Remains same Remains same

1) Must be close to a perfectionist2) Should be able



old Eps engaged through all possible mediums, Emails, whatsapps and texts. .Contacting for new raises. .reviving need based. .Keeping a track of all client receivables .Raising new clients

to multi-task. 3) Good with Spreadsheets and other modes of channel and communication. 4) Should have the hang of Photoshop or other content development software. 5) Does not need to be a good raiser however should be keen with communication channels. 6) ability to stay in loop and keep necessary people in loop. Responsible.

TL Textiles and others

Look for new avenues of raises. Add new clients. Address the grievance older ones. Go through dot net and generate older clients in a similar sector. EP Integration Regular checks for

Remains Same Remains Same Remains same

1) Should be a fighter. 2) Should have an eye for detail and should exhibit a pang of creativity. 3) Analytical and knows how to extract information. 4) Should be able to work under directions. 5) Good with internet and



re-raises and adherence to policy.

SEO.

Exchange support Manager.

Manage all content: for advertising and IM purposes. • Manage designs through various media and channels. • Manage the finances and tracking of all finances. • Deliver the Client engagement and feedback project. • Deliver the Ep engagement and feedback project. • Maintain the EP engagement tracker with details. • Maintain the HR and CIM tools of the department. • Keep the back end and

Keep a check on all forms. • Keep a check on member activity. • Keep a check on IR.

Same Same Should be a go getter • Must know how to put end to means. • Skilled with spread sheets and excel sheets. • Must know different newsletter techniques. • Must know different Information management techniques and tools. • Must have a good follow up network and mail access. • Must eb responsible, regular and approachable at all times.



front end synergy intact.

iGIP: Antara’s Department Roles (Team member)

Responsibilities MoS Duration

Skills Required

1) Revival of all old clients. 2) Adding new clients from the sector via market research. 3) Customise and negotiate meaningful job roles for this particular sector. 4) Customise and integrate with the LC. 5) EP Integration 6)Regular checks on EP and client for proper delivery of AIESEC experience.





12) Generate new raise leads.

13) Handle side projects happening in the department like EP chill-outs etc.

6) Tangibles. 7) TL feedback

on a scale of 1-10.

8) Forums attended.


10) No of raising appointments attended.

3 months

1)Communication skills 2) Time management 3) Analytical thinking 4) Negotiation Skills 5) Capability to be stern and headstrong against non-fulfilment of contract.

.Making case

studies for old clients.

Should be able to multi-task. Good with



.Keeping the old Eps engaged through all possible mediums, Emails, whatsapps and texts. .Contacting for new raises. .reviving need based. .Keeping a track of all client receivables .Raising new clients

Spreadsheets and other modes of channel and communication. - ability to stay in loop and keep necessary people in loop. Responsible.

The difference in Jobrole of Team Leader and Account Manager will be the level and scale of operations. The Team member/Account Manager will be handling ½ clients, whereas TL will be managing all the clients handled by the team. Apart from that, The following will be the Roles and Responsibilities of the Team leader apart from those mentioned above: -Brand packaging - Setting up IR - EP showcasing - Market Penetration - Ensuring quality of experiences - Financial tracking

oGIP


TL Ra-Ma-Re

Ananlytical, Content Development, Sales, CRM & CEM, Team Management, Project Management, People

Proper market research for availibility of EPs, Pitching in classrooms, Delivery

Member productivity, Per member contribution, Quality/matchable

Team Minimum implementation, Membership tracking, Membershi Training and Induction, 2 team



skills of ISs, Fixing up appointments for UR partnerships, Ensuring innovative ways to get quality EPs, Drafting of contracts, Induction and training of members, Driving results thorugh members, Following up on team and EPs, Forming IR for quick matches, Handling both IT and ET markets, Financial tracking

EPs, IR made, T vs A meetings in a month, Minuting and recording all meetings, 1 Social agenda in a month leading to Team bonding.

TL Ra-Ma-Re

Ananlytical, Content Development, Sales, CRM & CEM, Team Management, Project Management, People skills

Proper market research for availibility of EPs, Pitching in classrooms, Delivery of ISs, Fixing up appointments for UR partnerships, Ensuring innovative ways to get quality EPs, Drafting of contracts, Induction and training of members, Driving results thorugh members, Following up on team and EPs, Forming IR for quick matches, Handling both IT and ET markets, Financial tracking

Member productivity, Per member contribution, Quality/matchable EPs, IR made, T vs A

Team Minimum implementation, Membership tracking, Membershi Training and Induction, 2 team meetings in a month, Minuting and recording all meetings, 1 Social agenda in a month leading to Team bonding.

Marketing-CIM Manager

Ananlytical, Content Development, Innovative, Creative approach, Go-Getter

Synergising with Marketing department inorder to follow up on Marketing in order to follow up on leads generated thorugh marketing, Designing promotional camapigns with

raises out of Marketing campaigns, No. of campaigns, No. of on-ground activities

Minuting and recording all meetings, Attending all forums, Active synergy touchpoint



Marketing, Making newsletters and posters for branding and promotions, Organising on-ground promotional activities for better market penetration

MT manager

Good communication skills, sales skills, management skills, Convincing skills

Market reasearch for searching for relevant organisations and EPs in the market, Setting base for bulk raising, Forming IR for MT EPs

No. of organizations raised for bulk raises and accoridngly IR developed for quick matching.

Product packaging and structuring, Contributing to the LC and department, Attending forums, Tracking and follow up on leads, CRM

Team Members

Team Members

Sales skills,Communication skills,Convincing skills, Leadership Skills

Pitching in classrooms, Delivery of ISs, Fixing up appointments for UR partnerships, Ensuring innovative ways to get quality EPs, Following up on EPs, Forming IR for quick matches, Handling both IT and ET markets

T vs A, Attendance at forums

Business Development

Aanchal’s Department


TL GCDP BD

iGCDP Knowledge, BD knowledge, Sales skills, People skills, Management skills, Team management skills, CRM and CEM

Tracking and training of members, End responsible for all activiites, Market research, Packaging and Repackaging, CRM-

Money raised, Number of paid clients raised, No. of profitable events for

End responsible, Team meetings, Monthly social agenda, Documentation, Team results, Driving members to work, Happy clients, Attending



skills Handling clients, Closing meetings, ensuring healthy CRM

iGCDP, Inkind raised.

meetings

GB GCDP BD

Basic knowledge and understanding, Good communication skills, Sales skills, Product packaging skills.

Selling Global Village by tapping right market, Getting paid clients for iGCDP projects, Product packaging, Market Research, Project sales,Getting NGOs to make JDs and projects for iGCDP, Tourism partners

Money raised, Number of paid clients raised, No. of profitable events for iGCDP, Inkind raised.

T vs A, healthy CRM,Attendance at all types of forums, Attending meetings

TL ELD sales

Organisational knowledge and understanding, Sales skills, People skills, Management skills, Team management skills, CRM and CEM skills

Tracking and training of members, End responsible for all activiites, Market research, Packaging and Repackaging, CRM-Handling clients, Closing meetings, ensuring healthy CRM

Money rased, Inkind Raised, results through members

End responsible, Team meetings, Monthly social agenda, Documentation, Team results, Driving members to work, Happy clients, Attending meetings

GB ELD sales

Basic knowledge and understanding, Good communication skills, Sales skills, Product packaging skills.

Market research to facilitate NEP, UR penetration, Cracking MDPs, Product packaging, Healthy CRM

Money raised, Number of paid clients for NEP, Inkind raised.

T vs A, healthy CRM,Attendance at all types of forums, Attending meetings

Aprajita’s Department


ARM

Communication , Microsoft , Gmail , creative, Sales , marketing

Network with alumni ,Raising organizing events/alumni meets , responding to mails / Newsletters , handling social media Placement Cell

Happy alumni connections,No. Of Events held Amount Raised No. of alumni placed quality of delivery TvsA

Attending GBMs/Conferences, Driving membership results, Documentation and tracking

GB 1 Communication , sales skills

Network with alumni ,organizing events/alumni meets Clients for placements

TvsA, Events done No. Of Clients raised for P.C

Attending GBMs/Conferences, Meetings, Follow up

GB2 Communication , Content Writer ,

Content Creation - Newsletters , alumni diaries

quality of the newsletter

Attending GBMs/Conferences,



creative , designer , creative content content Meetings, Follow up

GB3 Communication , microsoft

Database management,Networking Alumni Event

Updated Database,No. of events delivered TvsA


TL MDP Sales / Innovation / marketing

Raising,Product Packeging Making proposals Database collection

No. of new clientsOld client conversion rate Amount Raised TvsA

Attending GBMs/Conferences, Driving membership results, Documentation and tracking

GB MDP Sales,Communication, CRM, Management

Market Research, Cold Calling, Setting up appointments, Signing contracts, Formulating product baskets

TvsA, Clients raised, Contracts signed


Marketing Aasaf’s Department

Position Skills Job Role MoS

Marketing Coordinator

Creative skills, Management skills, Innoative outlook, Eagerness to learn, People skills, team building skills

Creating resources for external showcasing and branding thorugh the team, Handling all documentation and virtual processes, Focusing on Social media campaigns and tracking outreach. Subjective

Member Creative team

Social Media skills, management skills, Creative skills

Designing campaigns for promotional actvities and branding, Handling social media platforms each like Facebook, Youtube, Twitter, Instagram and tracking outreach, handling Blog, Content generation, Videography and Photography for showcasing Subjective

Alliance Media Manager

Management skills, Healthy CRM skills, Sales skills, people skills

handling external partners for Media, Tracking Media appearances in Radio/TV/Print etc., handling external PR firm Subjective

Design manager

Creative skills, Photoshop skills, Innovative outlook, Eagerness to learn,

Designing resources and templates for thye LC and promotional campagns. Subjective



Angad’s Department

Roles: 1 TL : End responsible for carrying on on ground activities based on our marketing campaign.

5 members : Will be taking care of logistics/permission to event execution to tracking.

Responsibilities : Event planning and execution.

MOS for TL : Member Retention and portraying right brand image. Number of registrations for ELD programs. MOS for members : portraying right brand image. Number of registrations for ELD programs.

Duration of Role : next 6 months. July to November

Skills required : Event Management skills, sales skills, Communication skills, people skills.

Job description quarter 3,aiesec in du'14 15

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