Job Description - Amazon S3 · 2016. 11. 1. · Review Date: March 2016 Able to build strong...

The Richmond Building

105 Queens Road, Clifton, Bristol BS8 1LN Tel (0117) 331 8600

www.bristolsu.org.uk

University of Bristol students creating a world class student life for themselves

Updated: March 2015

Review Date: March 2016

Job Description Job title: Student Engagement Manager (Policy and Campaigns)

Purpose of the post: To develop and deliver a transformational framework for effective

representation across the whole student experience

To maximise opportunities for students to create positive change and influence

decision making in the Students’ Union, the University and the wider

community

To provide leadership and management of the Students’ Union representative

function

Main duties and responsibilities:

1 Representation Framework

To take a lead role in the development and implementation of a strategy and framework that ensures

students are represented across the four key areas of education, community, interest and identity.

To ensure effective support is in place for all our representatives to gain the experience, knowledge and

skills they need to carry out their roles, including the handover and induction process for our elected

officers.

To increase the impact and outcomes of representation through the development of great systems and

great representatives.

To ensure an evidence and research based approach to driving forward officer and organisational

priorities.

To lead the management of policy support to officers, representatives and staff.

To ensure that representatives receive the appropriate policy support and briefings.

To work in partnership with the University to ensure that student representation contributes to enhancing

the student experience.

To ensure we support and increase the impact of our student execs, committees, networks and forums.

2 Change and Decision Making

To enhance the Students’ Union change making infrastructure and maximise the voice of students. To manage Bristol SU key democratic events and processes (e.g. elections, AMM, Student Council).

To support students to influence decision making in the Students’ Union, the University and the wider

community.

To ensure Bristol SU’s policy, campaigning and democratic work is focused on empowering students and

officers to drive change.

To ensure we support and increase the impact of our student execs, committees and forums.

To work with the other student engagement managers to ensure that the service area is effective and

managing resources collectively.

3 Leadership and Management

To ensure the service objectives and the operational plan are delivered in line with the organisational

strategy.

Manage the day to day operations of the team and ensure transforming students’ lives through effective

representation is core to the ongoing development of the area.

Provide support to all direct reports through objective setting, PARs, talent management review and the

agreement of personal development plans.

To demonstrate positive leadership, modelling the behaviours within the Bristol SU Competency

Framework.

To ensure effective and efficient communication within the department and with other departments

across the organisation.





Updated: March 2015


To lead policy specialism area (to be agreed) and coordinate briefings to staff and officers as

appropriate.

To ensure that the prescribed business planning and financial processes are complied with so that the on-

going development and delivery of Bristol SU strategy and priorities are facilitated.

4 General

To provide support and guidance to elected student officers, student leaders and/or representatives

(specifics to be agreed with line manager).

To lead a policy specialism area (to be agreed with line manager) and coordinate briefings to staff and

officers as appropriate.

To provide support and work with the relevant executive committees to maximise their effectiveness.

To work across the service area to ensure organisational business objectives are met.

From time to time areas of responsibility will be reviewed and potentially reallocated to ensure the service

area is well placed to deliver its objectives.

5 Health and Safety Management

To comply with all Bristol SU Health and Safety guidelines

To take personal responsibility for Health and Safety of yourself and those around you

To undertake Health & Safety training and attend meetings as required by Bristol SU.

6 Other

Attend weekly organisation team briefings, departmental team meetings, monthly organisational

development sessions and other such meetings to promote inter department communications,

development of new ideas and success sharing.

To adhere to, and to comply with Bristol SU’s policies and procedures as detailed in the Staff Handbook.

Undertake such other tasks as may be necessary in order to achieve the vision, mission and values of

Bristol SU, as directed.

Promote the vision, mission and values of Bristol SU through your interactions with internal and external

stakeholders throughout your daily working routine.

Contribute to relevant focus groups and Bristol SU and University of Bristol committees as required.

Attend conferences and seminars that are of benefit to the Bristol SU as required.

Training and Professional Development

Bristol SU has achieved the Investors in People standard and considers professional development as key to the

success of the individual within the organisation and for future career development. All staff are offered regular

professional development through team briefings, organisation development sessions and in-house training.

Each staff member takes part in the annual performance assessment review (PAR) and develops a personal

development plan.

It is expected that the post-holder will be offered the opportunity to participate in additional opportunities and

training that is relevant to their duties.

Bristol SU have achieved the Investors in Diversity (IiD) accreditation. The aim of IiD is 'to support and enable

organisations to adopt, develop and benchmark practices which promote inclusion, equality, diversity and

achievement'. It requires and encourages staff at all levels to actively participate in promoting equality, diversity

and inclusion (EDI) within the organisation.

Notes

The nature of the post will, at times, require additional commitment over and above normal office hours.

Payment for these hours is incorporated in the salary offered. This job description does not form part of a

contract of employment.





Updated: March 2015


Person Specification

Job title: Student Engagement Manager (Policy & Campaigns)

Bristol SU has a behavioural Competency Framework (appendix 1) which all employees use throughout their

employment at Bristol SU. The person specification is created around elements of this framework alongside job

specific requirements.

Essential Desirable Tested at

interview

Tested at

application

Qualifications

Degree level qualification (or equivalent relevant

experience)

x x

Experience

Experience of working with elected representatives. x x

Experience of leading and delivering successful change in a

student focussed environment

x x

Experience of producing written reports and presentations to

a high standard.

x x

Experience of creating operational plans to fit with wider

business objectives.

x x

Experience of leading and managing a team including

conducting performance reviews.

x x x

Experience of coaching and developing others. x x x

Experience of managing campaigns and campaigning work x x

Experience of managing multiple projects with clear

outcomes in a fast-paced and changing environment

x x

Experience of budget management x x

Experience of delivering against challenging targets, and of

managing others to do so

x x

Knowledge

Understanding of the student movement and of student

priorities.

x x

Understanding of the democratic structures with a Students’

Union.

x x

Knowledge of key current issues in Higher Education x x

Understanding of issues facing students and students’ unions x x

Understanding of student representation and how it adds

value to the experience of students

x x x

Understanding of quality assurance and enhancement x x

Champion for equality, diversity and inclusion and

understanding of how this is relevant in a Students’ Union

setting.

x x x

Skills and Abilities

Able to work in and adapt to a fast-paced, changing

environment.

x x

Able to identify opportunities for innovation. x x

Able to problem solve and develop solutions. x x

Effective time management skills and able to take

responsibility for workload and prioritising of tasks.

x x

Able to work collaboratively with others. x x

Able to communicate clearly and confidently using a range

of channels.

x x





Updated: March 2015


Able to build strong relationships and networks with

stakeholders.

x x

Able to turn ideas into actions. x x

Able to delegate effectively taking into account the

individual’s ability and the needs of the job.

x x

Able to inspire enthusiasm, creativity, energy and innovation

in others.

x x

Personal Attributes

Evidence of commitment to Bristol SU values:

Student Focus

Democracy

Equality and Diversity

Quality services

Collaboration

Community

Sustainability

Fun

x

x

Demonstrates a positive attitude, professionalism, passion

and energy. x x

Demonstrates integrity, fairness and consistency in all working

practices. x x

Motivated and commitment to continuous improvement. x x





Updated: March 2015


Other details

Responsible to: Head of Student Engagement

Responsible for: All policy and campaigns staff

Strategic relationships: The post-holder will work on a day to day basis as part of the Student

Engagement team. Key relationships include;

Elected Officers

Student Leaders

Head of Student Engagement

Student Engagement Managers

Senior Leadership Team

University staff from areas such as;

Academic Registry

Facilities and Schools

Centre for Public Engagement

Residencies and Hospitality

Staff in similar roles in GW4 and other local Unions

The post-holder will work with other teams from across the organisation.

Hours of work: 35 hours per week, plus additional hours as necessary. Flexibility is

required and there will be an expectation of longer hours during term

time (especially October).

We will consider requests for flexible working including job share.

Holiday: 25 days per year plus bank holidays and university closure days. The

majority of holiday is taken out of term time. This will be pro-rated for

part-time workers.

Probationary period: All posts are subject to at least a 6 month probationary period. Reviews

are held regularly during this period.

Salary: £28.434 - £31,647 per annum

Closing date: 12noon on Thursday 10th November 2016

Informal Enquiries to: Ryan Bird, Head of Student Engagement

To apply: Please apply using the link on our website.

Interview date: 17th November 2016





Updated: March 2015


Appendix 1 - Competency Framework Key:

1 – Regularly exceeds expectations

2 – Consistently meets expectations

3 – Satisfactory performance

4 – Needs improvement and development

1. Change, Innovation and Adaptability Takes personal responsibility for the part you play in making change within the democratic structures of Bristol SU, and the part you play in Bristol SU’s vision, mission and

values, strategic objectives, the student body and wider society to ensure a sustainable organisation.

Area of Strength 1 2 3 4 Evidence to support rating Area for development

1. Understands and respects the governance

arrangements at Bristol SU and understands the

requirements of Bristol SU, the team and the

membership.

2. Champions Bristol SU and acts as a positive

ambassador. Helps to promote its strategy and

vision, mission and values.

3. Helps to create ways for students to grow and

achieve their aspirations.

4. Considers innovative and creative ways to improve

current activities and services while demonstrating

flexibility in a fast changing environment.

5. Manages change effectively and positively in

accordance with business needs and responds in a

professional and positive manner to a constantly

changing environment.





Updated: March 2015


2. Student Focus Understands that Bristol SU exists for the members and how you affect the experience you create for students.

Area of strength 1 2 3 4 Evidence to support rating Area for development

1. Positively demonstrates how student needs are at

the heart of our activities and services and

significantly contributes to improving the

experiences of students.

2. Actively engages with students and officers and

understands their current and future needs and

identifies ways to support them to achieve success.

3. Problem solves and identifies solutions to students’

needs, ensuring it appeals to a diverse audience

and has the widest impact.

4. Shares ideas and best practice with others e.g.

students, institutions, wider student movement,

sector and other organisations.

5. Understands and works with student democracy

and actively supports and enables student

representatives.

3. Planning and Decision Making Able to plan and prioritise workload and ensure appropriate thinking has been applied when making decisions.


1. Addresses and solves problems in a timely fashion

by taking a broader view of the situation and

stepping back from the detail in order to assess the

wider impact.





Updated: March 2015


2. Asks for, actively listens to, and values others ideas,

opinions and contributions as well as bringing own

ideas and contributions to meetings and the work of

Bristol SU.

3. Makes sound decisions based on consideration of

risk, alternatives and practical implications

4. Effectively manages own time and takes

responsibility for workload and prioritising of tasks.

5. Monitors work progress and demonstrates flexibility

as new issues arise.

4. Personal Effectiveness Consistently role models high standards and good practice, including collaboration and helps create a culture of fun at Bristol SU.


1. Delivers to consistently high standards. Inspires

people by choosing a positive attitude and

demonstrates professionalism and a real passion

and energy

2. Works collaboratively with others and actively

engages in team work and looks for ways to share

learning and best practice across Bristol SU.

3. Understands and adheres to operational policies

and procedures e.g HR policies, health and safety

standards and data protection

4. Demonstrates integrity, fairness and consistency,

maintaining confidentiality and honesty in dealing

with members and external customers and

stakeholders.





Updated: March 2015


5. Maintains a positive attitude, controlling own

feelings when under pressure and manages

emotional situations in an appropriate manner.

5. Equality, Diversity and Inclusivity Recognises and celebrates the importance of equality and diversity to strengthen positive engagement in Bristol SUs activities and services.


1. Recognises the diversity of the student body and

takes steps to ensure all groups can participate

within Bristol SU and encourages the involvement of

under-represented groups.

2. Promotes initiatives to create a more diverse

organisation that takes account of the broad range

of student needs.

3. Champions equality, diversity and inclusivity

consistently through own work and uses language

that is inclusive and accessible.

4. Takes positive action to remove barriers and

promote diversity and inclusivity and challenges

and reports incidents of discrimination where

necessary.

6. Continuous Improvement Maintains commitment to continuously develop and improve, striving consistently to achieve targets and results by providing quality services.


1. Sets and commits to stretching targets, motivating

self and supporting others to achieve objectives

and end results.





Updated: March 2015


2. Ensures that quality is a fundamental part of

achieving results. Provides a consistently good

service and takes pride in delivery.

3. Takes a positive approach to own development

and willing to challenge own assumptions

4. Actively seeks feedback on work and personal style and proactively works to improve on feedback.

7. Communication Helps to provide clear, consistent and appropriate messages at all levels of Bristol SU and beyond including the community.


1. Raises and promote the brand of Bristol SU and the

key messages.

2. Communicates clearly, confidently and

comprehensively using a range of media and

channels.

3. Expresses ideas and views in a way that engages

colleagues positive interest and attention

4. Networks with people within the University and in the

local and national community to build strong

relationships.

5. Demonstrates empathy with students and

colleagues

6. Produces and delivers written documents that are

clear, concise and easy to follow including

presentations.

8. Organisation and Sector Awareness/Knowledge Applies an appreciation and understanding of the political and type of organisation in which Bristol SU operates.





Updated: March 2015



1. Recognises the role of of elected student officers to

inform the political direction and development of

Bristol SU, helps with inducting officers and

challenges when appropriate.

2. Keeps up to date with market data and trends that

affect changes in the external environment likely to

impact on Bristol SU.

3. Supports Bristol SUs student leaders and salaried staff to work together to ensure continuity and strategic

direction and helps officers make the most of their

time at Bristol SU

4. Demonstrates an awareness of the formal and

informal structures and relationships (politics)

5. Understands the implications of Bristol SUs resources

and how this affects the business processes and procedures.

Core Competencies for Managers of Staff

9. Strategic Planning and Perspective Looks at the business plan objectives to ensure they fit in with the wider Bristol SU Goals and can look at the longer term direction.

Areas of Strength 1 2 3 4 Evidence to support rating Area for development

1. Takes responsibility and ownership for turning ideas

into actions and supports team members.

2. Takes the longer term organisational requirements

into account when making business decisions





Updated: March 2015


3. Translates business goals and objectives into

workable and tangible operational plans, inspiring

the team to achieve and deliver successfully

4. Understands the current and future direction of the

organisation

5. Is resilient in pursuing business goals even when the going gets tough

10. People Management Actively leads, establishes expectations, accountabilities, purpose and vision, creating an environment where others can achieve optimal performance


1. Actively manages performance and achievement

by conducting regular and effective performance

reviews including dealing with ‘difficult’ individuals

and unacceptable behaviour in a direct and

honest manner as they arise.

2. Understands and adapts own personal and

leadership style to meet the needs of the individual

and the situation. Treats people fairly without undue

favouritism and empathetic. Projects a positive self-image.

3. Coaches and leads others to develop their full

potential and improve performance including

encouraging continuous learning and development

4. Praises, recognises and values individuals’

contributions and efforts and celebrates success





Updated: March 2015


5. Takes active responsibility for the development of

others by analysing their potential and capabilities

and setting realistic but challenging objectives

11. Managing and Building Teams Recognises the responsibility to manage and build an effective team.


1. Actively builds relationships within/between team

members in a co-operative and effective manner

2. Demonstrates awareness of the different cultural

needs of team members, displaying sensitivity when

dealing with issues that may be culturally sensitive

3. Promotes new ways of working that support

collaboration and internal communication

4. Gives appropriate levels of autonomy to allow

individuals to exercise their own judgement and

delegates effectively by taking into account the

potential of the individual and the needs of the job

5. Role models a strong orientation towards

achievement and success in self and others,

inspiring enthusiasm, energy, creativity and

innovation and creating a culture in which others

can shine.

Job Description - Amazon S3 · 2016. 11. 1. · Review Date: March 2016 Able to build strong...

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