Multifamily Building Operator Job/Task Analysis and Report - NREL
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Transcript of Job and Task Analysis
ByAdedayo Stephen
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A paper presented during Personnel Management and Organizational Behavior course at Northcentral University. August 10, 2009,
ContentIntroductionPurpose of Job AnalysisMethod of Job AnalysisJob Analysis ToolsAnalyzed JobsConclusionReferences
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IntroductionA job is a collection of tasks and responsibilities
that an employee is responsible to conduct.A task is a typically defined as a unit of work,
that is, a set of activities needed to produce some result
Job Analysis is a process to identify and determine in detail the particular job duties and requirements and the relative importance of these duties for a given job.
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Purpose of Job Analysis
A. Determining training needs
B. Selection procedure
C. Compensation
D. Performance appraisal
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A. Determining Training NeedsDevelop training content Develop assessment tests to
measure effectiveness of training Identify equipment to be used in
delivering the training Identify methods of training
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B. CompensationJob Analysis can be used in compensation to
decide:
Skill levels Compensable job factors Work environmentResponsibilities Required level of education
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C. Selection ProceduresIdentify relevant job duties for the vacant
positionHelp to determine what salary should be
offered to a candidateIdentify minimum educational requirementsDevelop interview questionsDevelop selection testsDevelop applicant appraisal formsDevelop orientation materials for applicants
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D. Performance ReviewJob Analysis can be used in performance
review to examine: Goals and objectives Performance standards Evaluation criteria Duration of probationary periods Duties to be examined
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Methods of Job AnalysisIncumbent interviews Supervisor interviews Expert panels Structured questionnaires Task inventories Check lists Open-ended questionnaires Observation Incumbent work logs
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Job Analysis ToolsA task list provides the lists all of the responsibilities
that must be performed by an employee in an office.
Job breakdowns are standard operating procedures and specifications on how job duties must be performed to meet the company standards.
Job performance standards are statements that explain or illuminate the levels of employee performance that are satisfactory in an organisation.
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1. Job Analysis of Sales RepresentativeJob Title: Sales Representative
Classification: Full Time Employee
Department: Marketing Department
Location: Abuja. Nigeria
Pay Grade: Grade Level 9
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Job DescriptionSell products, such as furniture, motor
vehicles, appliances, or apparel in a retail establishment.
Develop prospects from current commercial customers, referral leads, and sales and trade meetings. Maintains records of contacts and sales status including contact reports, sales projections and quota ratios.
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Job DutiesRetain knowledge of present sales and
promotions, policies regarding payment and exchanges, and other practices.
Calculate sales prices, total purchases and receive and process cash or credit payment.
Greet customers and ascertain what each customer wants or needs.
Create and close cash registers and performing other related tasks.
Maintain records related to sales.Recommend, select, and help locate or obtain
products based on customer needs and desires.Describe products and explain use, operation,
and care of products to customers.
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Computer and Software SkillsWindows operating system MS Office — Word, Excel and PowerPointElectronic mail software — IBM Lotus Notes
or Microsoft OutlookFinancial analysis software — Sales analysis
software
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Reporting StructureReports to sales manager
Junior sales officers reports to this position
Required to participate in annual sales
general meeting
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Tools and Equipment
Calculators
Desktop computers
Notebook computers
Personal computers
Personal digital assistants PDA17
Education and Training
Bachelor degree in social science, business,
finance or accounting
Five years working experience
Work-related skill and knowledge
Relevant certification training
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Work EnvironmentAble to work in large quantity sales office
Ability to stand for prolonged periods of time
Ability to travel to consumer site most of the time
Able to withstand extreme cold temperature
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2. Job Analysis of Computer ScientistsJob Title: Computer Scientists
Classification: Full Time Employee
Department: Energy Information SystemsLocation: Abuja. Nigeria
Pay Grade: CONTISS 12
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Job DescriptionPerform research into fundamental computer
and information science as theorists, designers, or inventors.
Solve or develop solutions to problems in the field of computer hardware and software
Developing, designing, or creating new applications, ideas, relationships, systems, or products
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Job Duties Examine problems to provide solutions involving
computer hardware and software.Using computers and computer systems to
program, write software, set up functions, enter data, or process information.
Use theoretical expertise and innovation to create or apply new technology, such as adapting principles for applying computers to new uses.
Developing, designing, or creating new applications, ideas, relationships, systems, or products.
Formulating mathematical models of problems for solution by computers.
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Computer and Software SkillsAnalytical or scientific software —The Mathworks
MATLAB Development environment software — C,
Microsoft Visual Studio and Sun Microsystems Java
Object oriented development software — C++ Operating system software — Linux, Sun
Microsystems Solaris, Windows operating system MS Office — Word, Excel and PowerPointElectronic mail software — IBM Lotus Notes,
Microsoft Outlook
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Reporting StructureReports to the Head of Department
Student representative reports to this
position
Required to participate in seminars and
conferences within the country
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Tools and EquipmentComputer servers — File servers and Web
servers High end computer servers — Cluster
systems and distributed heterogeneous computers
Scanners — Computer scannersLaser printersDesktop computers Notebook computers Personal computers
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Education and Training
Bachelor’s degree or master's degree
Five years work experience
Relevant international papers and publications
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3. Job Analysis of Graduate Teaching AssistantsJob Title: Graduate Teaching
Assistants
Classification: Full Time Employee
Department: Physic Department
Location: Accra. Ghana
Pay Grade: Grade Level 9
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Job DescriptionAssist head of department , faculty members,
or other professional staff members in university by performing teaching or teaching-related duties, such as teaching lower level courses, developing teaching materials, preparing and giving examinations, and grading examinations or papers.
Perform non-teaching duties, such as laboratory research.
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Job DutiesPlan and maintain regular office hours to meet
with students.Tell students of the procedures for completing
and submitting class work such as lab reports.Conduct discussion sections, tutorials, and
laboratory sections.Evaluate and grade examinations, assignments,
and papers, and record grades.Return assignments to students in accordance
with established deadlines.Meet with supervisors to discuss students'
grades, and to complete required grade-related paperwork.
Show use of laboratory equipment, and enforce laboratory rules
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SkillsTeaching student how to do something.Giving full attention to what student are
saying.Selecting and using instructional methods.Understanding the implications of new
information for both current and future problem-solving and decision-making.
Monitoring performance of student .
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AbilitiesAbility to communicate information and ideas
in speaking so student will understand.Ability to listen to and understand
information and ideas presented through spoken words and sentences.
Ability to read and understand information and ideas presented in writing.
Ability to apply general rules to specific problems to produce answers that make sense.
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Education and Training
Bachelor's degree or a master's degree
Five years working experience
Relevant international papers and publications
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Conclusion• The activities involved in job and task
analysis are reviewing job tasks of employees, analyzing work duties, and responsibilities that are needed to be accomplished by an employee filling a position.
• The ability to conduct a successful job and task analysis is very important in staffing decisions, this will be of great help when deciding what type of training should be given to a new employee.
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ReferenceAbilities Questionnaire (n.d). Retrieved July 29, 2009, from
http://harvey.psyc.vt.edu/Documents/ONETabilities.pdfComputer and Information Scientists, Research. Retrieved July 27,
2009, from http://online.onetcenter.org/link/summary/15-1011.00Employee Task and Job Analysis. (n.d). Retrieved July 29, 2009, from
http://www.managementhelp.org/staffing/specify/job_nlyz/job_nlyz.htm
Graduate Teaching Assistants. Retrieved July 29, 2009, from http://online.onetcenter.org/link/summary/25-1191.00
Job and task analysis. (n.d). Retrieved July 29, 2009, from http://www.totallyskilled.org/awardingBody/wamitab_2/job_and_task_analysis.pdf
Job task analysis. (n.d). Retrieved July 29, 2009, from http://www.essortment.com/all/jobtaskanalysi_rsis.htm
Sample Job Analysis. (n.d). Retrieved July 29, 2009, from http://www.staffing-and-recruiting-essentials.com/Sample-Job-Analysis.html
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