Job Analysis project

Job Analysis - CMU Custodian Faculty Members

Abigail Martin & Xavier English

4/29/2016

MGT 320

Table of Contents

Executive Summary ...................................................................................................................... 3

Mission Statement ..................................................................................................................... 4

Core Values................................................................................................................................ 4

Job Description.............................................................................................................................. 5

Necessary Tasks Performed:.................................................................................................... 5

Employment Qualifications: .................................................................................................... 7

Skills Required: ......................................................................................................................... 7

Abilities Required: .................................................................................................................... 8

Other Requirements: ................................................................................................................ 8

Working Conditions: ................................................................................................................ 9

Job Analysis Summary ................................................................................................................. 9

Subject Matter Experts ............................................................................................................ 9

Task List/Employee Characteristics ......................................................................................... 10

Survey........................................................................................................................................... 12

Results .......................................................................................................................................... 13

Appropriate uses for Job analysis information conducted ..................................................... 14

Conclusion ................................................................................................................................... 15

Appendix and Reference ............................................................................................................ 16

APPENDIX A: Interview answers and questions ................................................................ 16

DARLA .................................................................................................................................... 16

CHRIS ...................................................................................................................................... 18

DEB .......................................................................................................................................... 20

Appendix C Survey with SME Answers ............................................................................... 24

Executive Summary

A job that needs to be further analyzed is the Custodial Department at Central Michigan

University. In the Custodial Department there is a management positions and entry level

positions. Custodians are also separated even further from Residential Buildings to Academic

Buildings. The department is then broken up by location on campus. More specifically for the

custodians that Xavier and I were evaluating, we decided to assess participants within one

location and apply those results to all residential custodial employees on campus. We examined

three different workers from the North campus area (Larzelere, Barnes, Calkins, Trout, and

Robinson) who each have a specific building within in North Campus.

Our goal was to create a job analysis that would describe what essential skills need to be

identified when hiring a worker for this position, what the duties of this position entails, and

what new changes needed to be made from the previous job analysis. We interviewed our SMEs

through face-to-face interaction and met with each one together, then separately, which made it

two different occasions. The first time we met with the individuals it was during their lunch

break in a common break room. After we stayed to have them visually show us what some of

their daily task consisted of. The second time we met with each person it was individually and on

their break time. During that interview we asked each person the same 15 questions that

discussed their job and the responsibilities they are required to meet.

After we met with them we asked if they could fill out a survey that we made online and

then sent it to them through email. This survey helped us classify the most important task and to

create a job analysis that ensures a sufficient hiring process. So overall the 15 question interview

and the survey helped in the final process, determining what the job analysis entails for the

Custodial position.

Company and Position Overview

Central Michigan University has the slogan, “Put your Stamp on the World” which

means the institution's goal is to build an “inclusive community of scholars...” who move

forward, grow from opportunities presented, and take learned experiences to pursue their

passions. Since the school's establishment in 1892 Mount Pleasant, Michigan, the University has

grown to 27,452 students statewide, while including 19,634 students that are on the main

campus. The campus has 20 residential buildings, 11 academic buildings, Park Library, The

Bovee University Center, Student Activity Center, McGurk Arena, and etc. that need to be

looked after.

Mission Statement

“At Central Michigan University, we are a community committed to the pursuit of knowledge,

wisdom, discovery, and creativity. We provide student-centered education and foster personal

and intellectual growth to prepare students for productive careers, meaningful lives, and

responsible citizenship in a global society” (University Mission, 2010).

Core Values

“To achieve our mission, we adhere to the core values of integrity, respect, compassion,

inclusiveness, social responsibility, excellence and innovation” (University Mission, 2010).

Job Description

The job description gives an overview of detailed information about what type of task is

needed to be accomplished on the job. Having a job description not only allows for the ease of

evaluation, but aids in the hiring process and in determining how well an individual is meeting

the listed requirements for the job and our hope is that Central Michigan University utilizes our

reevaluated job analysis. Each building at the university requires at least one custodian to work

there. This position would work for a university that takes pride in all employees working within

the university, provides the employees with the best training, and is using environmentally

friendly cleaning products.

Job Description

Position Title: Custodian

Company: Central Michigan University

Reports to: Custodial Department

Date of Job Analysis: April 12, 2016

Expiration of Job Analysis: April 14, 2018

Job Summary: Maintain cleanliness of academic, residential, and administrative campus

buildings and service areas. Perform heavy cleaning duties, such as cleaning floors, shampooing

rugs, washing walls and glass, and removing rubbish. Duties may include tending furnace and

boiler, performing routine maintenance activities, notifying management of need for repairs, and

cleaning snow or debris from sidewalk.

Necessary Tasks Performed:

Operates mechanical cleaning.

scrubbing equipment.

Operates carpet shampooing and upholstery cleaning equipment.

Sweeps, mops, strips, and waxes floor surfaces.

Clean air vents and dust.

Maintains entrances and areas surrounding buildings by picking up litter, cigarette butts,

sweeping, shoveling snow, removing ice, spreading sand and salt, etc.

Operates vacuum cleaning equipment.

Cleans and waxes furniture, cases, fixtures and furnishings.

Cleans mirrors and interior glass.

Unplugs commodes, urinals, and sink drains without dismantling the fixture.

Cleans restrooms and replenishes restroom supplies.

Spot washes walls.

Makes beds and changes linens in guest rooms.

Collects and disposes of waste materials.

Reports repair work and/or damages to the building.

Sweeps and wet-mops stairs and stairwells.

Replaces light bulbs and broken globes as needed.

Moves and arranges furniture and furnishings.

Washes interior and exterior windows.

Empties all trash containers and removes to pick-up stations.

Wash trash containers.

Keeps routine records and makes routine reports.

Employment Qualifications:

Education: High school education or equivalent

Experience: At least 1 year of work experience

Age: Must be legal working age in state of employment

Knowledge Required:

Knowledge of principles and processes for providing customer and personal services.

Knowledge of assessing resident’s needs, quality standards for services, and evaluation of

customer satisfaction.

Knowledge of the structure and content of the English language including the meaning

and spelling of words, rules of composition, and grammar.

Knowledge of relevant equipment, policies, procedures, and strategies to promote

effective local, state, or national security operations for the protection of people, data,

property, and institutions.

Knowledge of principles and methods for curriculum and training design, teaching and

instruction for individuals and groups, and the measurement of training effects.

Knowledge of machines and tools, including their designs, uses, repair, and maintenance.

Skills Required:

Adjusting actions in relation to others' actions.

Being aware of others' reactions and understanding why they react as they do.

Actively looking for ways to help people.

Managing one's own time and the time of others.

Performing routine maintenance on equipment and determining when and what kind of

maintenance is needed.

Determining the kind of tools and equipment needed to do a job.

Working knowledge of cleaning materials and methods.

Demonstrated ability to follow and/or interpret verbal and/or written directions.

Demonstrated positive interpersonal skills.

Demonstrated ability to communicate effectively and project a positive image.

Ability to perform the essential functions and requirements of the job.

Abilities Required:

The ability to listen to and understand information and ideas presented through spoken

words and sentences.

The ability to exert maximum muscle force to lift, push, pull, or carry objects.

The ability to bend, stretch, twist, or reach with your body, arms, and/or legs.

he ability to arrange things or actions in a certain order or pattern according to a specific

rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical

operations).

he ability to combine pieces of information to form general rules or conclusions

The ability to communicate information and ideas in speaking so others will understand.

Other Requirements:

Providing information to supervisors, co-workers, and subordinates by telephone, in

written form, e-mail, or in person.

Observing, receiving, and otherwise obtaining information from all relevant sources.

Developing specific goals and plans to prioritize, organize, and accomplish your work.

Working Conditions:

Having the ability to spend a huge portion of their work day standing, moving around. Having

the ability and the willingness to eliminate hazardous problems, as well as working with different

chemicals. Being able to interact with all ages of people while on the job.

Job Analysis Summary

The reason that we chose the Custodial Department at Central Michigan University is

because we thought it would be different than any other person in the class and also over the past

three years living in North Campus we got to know our custodians really well. They are always

polite and asking about our days that we wonder what is really asked of them in their job

responsibilities as a Central Michigan University employee. We chose to stick with the North

Campus Custodians because we already have a connection with them and it would make it easier

for us to find times to meet with them face-to-face. Also there are five North Residential

Buildings and six custodians that work up here full-time. We chose three subject matter experts

(SME’s) each from a different building and different backgrounds of how they came to Central

Michigan University. When we choose what custodians to do we made sure that they had five or

over five years of time at Central, we made sure they were all in different buildings, and that they

all were going to be completely honest during the interview process.

Subject Matter Experts

1. Darla Clark: Has been working at Central Michigan University for 27 years in the

Custodial Department. She has been moved around between buildings, but for the past

almost three years she has been located in North Campus. She has received her high

school diploma and has taken some college classes. Darla enjoys working in the

Residential Buildings rather than the Academic Buildings because she enjoys the hours

and the homey atmosphere that is provided.

2. Deb Weaver: Has been working here for five years and three months. Her husband also

works in the Custodial Department at Central, but 3rd shift and in academic buildings.

She got her GED in 1980 and then from there owned a restaurant before selling it to her

nephew and then coming to work for CMU. She chose the position of North Campus

manly because it is 1st shift and she thought her husband was going to have a 1st shift

position as well, he has only been here for one year though.

3. Chris Baxter: Has been working for Central Michigan University for five years now. He

began this job as a temp and moved around each building, where ever he was needed or if

someone would call in sick he would do their building for the day. He also graduated

high school and took some college classes. He was in a temp position for 6 months doing

custodial work in all the terrace floors of North Campus after that Chris was offered the

full-time position in Calkins.

Each one of the SME interviews we gave with the questions and the answers are found in

Appendix A. The fact that they all had come from different backgrounds previous to Central

Michigan University and had different travels on how they came to North Campus helped a lot

with the ability to make a task list and a list of describing what kind of knowledge and abilities

you need before you get the job. Another way that it benefits the help of creating a job analysis is

the fact that it helps us on how much they have a voice within the company and making sure that

the employees needs are being met as well as the universities.

Task List/Employee Characteristics





Scrubbing equipment.

Operates carpet shampooing and upholstery cleaning equipment.


Unplugs commodes, urinals, and sink drains without dismantling the fixture.



Collects and disposes of waste materials.

Maintains entrances and areas surrounding buildings by picking up litter, cigarette butts,

sweeping, shoveling snow, removing ice, spreading sand and salt, etc.


Cleans and waxes furniture, cases, fixtures and furnishings.



Empties all trash containers and removes to pick-up stations.

Spot washes walls.


Clean air vents and dust.



The combination of knowledge, skills, abilities, and other requirements creates the ideal

employee characteristic that the custodian department looks for when seeking potential

candidates and in current faculty members. The characteristics presented under the job

description header also came from an integration of interviewing the participating SMEs, the

survey, and the O*NET website. The survey we used can be found in Appendix B as a blank one

and in Appendix C you will find each SME’s results. We used three different performance

appraisal methods to help decide which tasks were most important and had to be done on a daily

basis rather ones that could just be done on a weekly basis. These characteristic will help the

overall decision on who will be most successful in the position of Custodian if we were to hire

new staff or evaluate current employees.

Survey

In the survey we took the 22 tasks and asked each SME to rank them into four

different categories. The categories we used were: importance of the task (how important do you

think each task is for this position?), frequency of the task (how frequent are each of these tasks

being completed), performance of the task (how critical to the performance of the person doing

the task is each one), and time spent on the task (how would you rate the amount of time spent

on each). Each category was rated on a scale of one to five, one being most important to five

being least. When we received the results back from each SME we took the time to create the

most efficient task list that related to each custodian’s surveys, the 15 questions, and the

information we got from the O*NET. The use of the survey helped us in accurately defining the

position specifics. The surveys that the SME’s took are located in Appendix C.

Results

Since we had four categories in our surveys we had to find the statistical means and

standard deviation for each criteria so that we would be able to find what tasks are considered

most important and then go down the list. Finding the mean and the standard deviation to the

importance of each task, frequency of how often you do each task, how well the performance of

each task is being evaluated, and the time spent on the task will help with the insight into the

recruitment and selection procedure. This evaluation can also help with what training materials

are need or supplies that are most used or not used. In these equations we are looking to find the

lowest mean closest to one which means most important and the lowest standard deviation at

zero meaning that all the custodial participants agree. Listed below you will find the lowest

means and a zero standard deviation of each category. This will show which tasks are most

important in each section.

Importance:

For the importance section we had seven of the tasks that all have the same mean of one

and the standard deviation of zero. This explains that these tasks are most important and it is all

agreed upon by the staff.

Operates Mechanical cleaning, Scrubbing Equipment, Sweeps, mops, strips, and waxes floor

surfaces, operates vacuum cleaning equipment, Cleans restrooms and replenishes restroom

supplies, Makes beds and changes linens in guest rooms, Collects and disposes of waste

materials, and Sweeps and wet-mops stairs and stairwells.

Frequency:

The frequency section shows just how much the custodians agree on which tasks should

be done on a daily basis

Sweeps, mops, strips, and waxes floor surfaces and Collects and disposes of waste materials.

Performance:

This was section of the survey described how much the individual was going to be graded

on the performance part of the task.

Operates mechanical cleaning, Collects and disposes of waste materials, Makes beds and

changes linens in guest rooms, and Sweeps and wet-mops stairs and stairwells.

Time:

The results of this were to find out how much time it took to spend on a task. We will

give you the information on what was the quickest task to accomplish. I realize there may be a

fault in this part of the survey because the custodian taking the survey could have viewed it on

how often they do the task, like daily or monthly, or an overall how long does it take them to do

the task. These are the results we found.

Operates mechanical cleaning, and Sweeps, mops, strips, and waxes floor surfaces.

Appropriate uses for Job analysis information conducted

A job analysis of any and every job is especially important to the HR department because it helps

HR find the perfect person for the right job. Based on the results from the SME’s, we were able

to conclude that the information from the data presented can help in job selecting employees.

The data can also make use of other HR functions that are vital to an organization by findings

valuable workers who will efficiently execute task in order to obtain a cohesive work

environment. Using the popular task in the survey questions, we can accurately target specific

demographic through recruiting avenues and cut back on the latency that would happen without a

job analysis. Operating mechanical cleaning, scrubbing equipment… moping and waxing floors,

and having the ability to be able to work around residents and the Hall Director and these are the

qualities a person for this position should have. In addition to being a good recruiting tool, you

could also use the data for train, strengthen, and develop for the required job. Because the

analysis shows which task are more important than others, they could take the measures of

investing more time into training their employees for these task, such as bringing in a person

who specialize in teaching the important task or workshops to help the department produce high

productivity.

Conclusion

A job analysis states and documents all of the surrounding components the of an ideal

relationship between the organization and its employees. Establishing a strong relationship

requires a department head to follow through with training, selection, and performance appraisal.

Using these elements is critical to obtaining and maintaining employees that fit the qualifications

of the job. Although being part of the custodian department does not require formal

qualifications, having at least a high school diploma is essential. The basic educational skills

such as arithmetic, reading, and administrative work skills are needed to excel in this position.

Having a high school diploma would show the university that you are able to demonstrate these

tasks’ if selected.

When interviewed, the participants said that they go through training twice a month to

ensure that they know which products are environmentally friendly, as well as to gain knowledge

about OSHA law and regulation on safety and health procedures. Training for tasks that require

employees to maintain machines, such as floor buffers, usually consist of new custodians

working with a more experienced colleague until the the new custodian is able to perform these

task on their own. The overall results found during this study are the recognition that the

custodial staff has a lot more responsibility than may be known. Although a high school diploma

will get you the job, there are many other skills required for the job to be done efficiently. One

thing that the we learned from the participants is that the job is a lot more than cleaning up

buildings. Knowledge of health procedures as well as environmentally friendly cleaning supplies

are key, and the relationships one builds with the residents as well as the resident life staff makes

the position worthwhile.

Appendix and Reference

APPENDIX A: Interview answers and questions

DARLA

How long have you been working in the custodian department at central Michigan

university?

- 27 years. I have not stayed in Trout though this whole time. I just moved to Trout will be three

years ago. I have worked in many other buildings.

What is your educational background?

- K-12 and some college

Has CMU provided you with environmentally safe products, if not what products do you

use?

- Green cleaning products. They have provided products that are more safe for the environment.

We are trying to be a green college. They also encourage recycling and participate in the

recycling challenge which is the whole month of April

Do you have any other custodial experience outside of CMU?

- Managed an adult foster care home and was required to keep it clean for 4 years. Went every

Friday after this job.

What qualities are needed for the position and what might hinder? *

- Knowing how to clean and having a good personality,

-You should know your products and how to use them as well as the machinery provided to help

you clean.

What are the physical qualifications?

-Walking, hand and arm mobility, certain amount of strength

How much time do you devote to your job outside of the work place?

-There is nothing that I need to take home after work, I use the skills that I have learned from

CMU to do side house cleaning jobs

What do we need to look for when hiring someone for this job?

-Someone has to know how to use machinery operations, buffers, floor scrubbers, vacuum and

shampooers

What is the most difficult aspect of this job?

-Keeping everyone happy, specifically the people that live her and faculty members sometimes.

And then the summer clean up when they are required to clean the showers

Explain the interaction you have with residence

-Friendly and open communication, respect

What does a typical workday look like?

1. Go throw to get trash and clean kitchenette,

2. Clean stairwells, offices (trash and vacuum),

3. Clean the main public lobby, vacuum hallways, replenish my supply closet, and then her day

ends.

-Tuesdays and Thursdays are better than Mondays and Wednesdays as far as workload

Describe the work environment (work culture)?

-During the school year everyone is friendly, and then during the summer there are clashes

between employees.

-People are more focused during the summer than during the school

How is performance measured, can you walk us through the process?

- “White glove test” on areas that they have cleaned

-During the summer the manager observes their cleaning process and then gives input on what

they are doing well and what needs improvement.

-Sometimes they have a supervisor from another area come in and check the area they clean

What are your benefits as a CMU faculty member?

-Health (+plus dental), tuition e.g. 24 credit hours within a semester, retirement (state employees

have their social security deposit, and new employees are offered a 401k)

What training do you get and how often?

-Usually when you start there is a person that walks through and shows you how to do your job

and they work together as a team to continuously help you until you understand

-OSHA classes they have to go through, and they have to do that every year and they go through

safety procedures

CHRIS

How long have you been working in the custodian department at central Michigan

university?

-5 years. Just recently got a building to myself.


- K- 12 and some college

Has CMU provided you with environmentally safe products, if not what products do you

use?

-yes and no, environmentally friendly: Peroxide Cleaner

not effective: Push, bleach


- cleaned Kmart, contracted through a custodial service, and then the company I worked for lost

the contract and then moved to CMU.

What qualities are needed for the position and what might hinder? *

- if you do not know how to clean, if you were not trained properly

- communication, communicate with staff and coworkers


- be able to walk and lift more than 10lbs


- Plan ahead for a half of an hour. do not take work home with you. Don’t have to take any of the

work I do here home.


- Good personality, interact with the residence, know how to clean, someone who is able to

complete task within the designated time

What is the most difficult aspect of this jobs?

-time management, try to space everything out, you cannot get it done in one day

Explain the interaction you have with residence?

- friendly and positive, willing to get their needs met

What does a typical work day look like?

-come in and do you lobbies, do the recycling, take out the trash, sweep and mop the stair well,

clean the windows if needed. That is the daily routine but more than likely random tasks always

pop up.


-very relax environment, and definitely not stressful


- supervisors come through to observe work and give them advice on work if needed


- Health (+plus dental), tuition e.g. 24 credit hours within a semester, retirement (state

employees have their social security deposit, and new employees are offered a 401k)


-training 3 times a month, classes on the products and the machinery that they use to clean the

hall rights as employees, OSHA

DEB

How long have you been working in the custodian department at Central Michigan

University?

-15 months. Sold business and needed to work for a few more years.


-Graduated in 1980 got GED.

Has Central Michigan University provided you with environmentally safe products, if not

what products do you use?

-They do. Not like us to use bleach.


-Had my own business I cleaned bathrooms, bar, and floors

What makes you qualified for the position and what might hinder you from getting the

position?

-Experience. If didn’t get Health insurance and benefits.


-Punch in at 5-1:30.

-7 hours on feet per work day out of 8.


None. Mandated have to do over time but don’t choose to.


-Experience, honesty, and like someone to be on the job.

What is the most difficult aspect of this job?

-Hate working in the stairs.

Explain the interaction you have with residence?

-Not very many. Answer questions or say hello. Nice people.

What does a typical work day look like?

-Always the same. Do your routine every day. Coffee, showers, lobby, and then move to north

campus to do all the basement levels


-Laid back. Do work independently. Get work done by a certain time and then go with the flow


Not evaluated. 90-day trial. Contract raises. Also manager does come by in the summer and

looks over all of building


-Vision, dental, very good health insurance.


-Lots of training. Once or twice a month. Have training on chemicals, machinery, how to use

vacuum.

Appendix B Survey without SME Answers

1. Importance of the task- How important do you think each task is for this position? 1 = most to

5 = least

2. Frequency of the task- How frequent are each of these tasks being completed? 1 = most

frequent to 5 = least frequent

3. Performance of the task- How critical to the performance of the person doing the task is each

one? 1 = most critical to the performance to 5 = least critical to the performance

4. Time spent on the task- How would you rate the amount of time spent on each task 1 =

Significant amount of time to 5= Small amount of time on the task

Task

Scale of 1-5

Importance Frequency Performance Time Spent


Scrubbing equipment.

Operates carpet shampooing and upholstery cleaning

equipment.


Clean air vents and dust

Maintains entrances and areas surrounding buildings

by picking up litter, cigarette butts, sweeping,

shoveling snow, removing ice, spreading sand and

salt, etc.


Cleans and waxes furniture, cases, fixtures and

furnishings.


Unplugs commodes, urinals, and sink drains without

dismantling the fixture.


Spot washes walls.


Collects and disposes of waste materials






Empties all trash containers and removes to pick-up

stations.



Appendix C Survey with SME Answers


5 = least







DARLA

Task

Scale of 1-5


Operates mechanical cleaning. 1 1 1 1

Scrubbing equipment. 1 1 2 2


equipment.

1 3 3 1

Sweeps, mops, strips, and waxes floor surfaces. 1 1 1 2

Clean air vents and dust 4 4 4 5

Maintains entrances and areas surrounding buildings

by picking up litter, cigarette butts, sweeping,

shoveling snow, removing ice, spreading sand and

salt, etc.

2 2 2 4

Operates vacuum cleaning equipment. 1 1 1 2

Cleans and waxes furniture, cases, fixtures and

furnishings.

2 4 2 3

Cleans mirrors and interior glass. 2 4 5 5



1 5 4 3

Cleans restrooms and replenishes restroom supplies. 1 1 2 4

Spot washes walls. 4 4 4 4


1 5 1 4

Collects and disposes of waste materials 1 1 1 4

Reports repair work and/or damages to the building. 5 5 5 5

Sweeps and wet-mops stairs and stairwells. 1 1 1 2

Replaces light bulbs and broken globes as needed. 5 5 5 5

Moves and arranges furniture and furnishings. 4 3 5 5

Washes interior and exterior windows. 3 4 4 1


stations.

1 2 1 3

Wash trash containers. 3 4 3 4

Keeps routine records and makes routine reports. 2 3 4 1


5 = least







Task

Scale of 1-5





equipment.

5 4 5 3

Sweeps, mops, strips, and waxes floor surfaces. 1 1 2 2


Maintains entrances and areas surrounding buildings by

picking up litter, cigarette butts, sweeping, shoveling snow,

removing ice, spreading sand and salt, etc.

4

4

5

1


Cleans and waxes furniture, cases, fixtures and furnishings. 5 4 4 5




3 2 3 3

Cleans restrooms and replenishes restroom supplies. 1 2 2 3



1 3 1 3


Reports repair work and/or damages to the building. 5 5 5 5


Replaces light bulbs and broken globes as needed. 5 5 5 5

Moves and arranges furniture and furnishings. 4

5 5 4



stations.

5 5 5 5


CHRIS


5 = least







DEB

Task

Scale of 1-5




Operates carpet shampooing and upholstery

cleaning equipment.

3 4 3 4

Sweeps, mops, strips, and waxes floor

surfaces.

1 1 1 2


Maintains entrances and areas surrounding

Keeps routine records and makes routine reports. 4 3 3 4

buildings by picking up litter, cigarette butts,

sweeping, shoveling snow, removing ice,

spreading sand and salt, etc.

4 4 3 4


Cleans and waxes furniture, cases, fixtures

and furnishings.

4

4

3

4


Unplugs commodes, urinals, and sink drains

without dismantling the fixture.

2 4 2 3

Cleans restrooms and replenishes restroom

supplies.

1 1 1 3


Makes beds and changes linens in guest

rooms.

1

3

1

3


Reports repair work and/or damages to the

building.

5 5 5 5


Replaces light bulbs and broken globes as

needed.

5 5 5 3

Moves and arranges furniture and

furnishings.

4 5 4 5


Empties all trash containers and removes to

pick-up stations.

3 4 4 3


Keeps routine records and makes routine

reports.

3 3 3 3

References

CUSTODIAN - Brooks/Some All Campus. (n.d.). Retrieved April 28, 2016, from

https://www.jobs.cmich.edu/postings/24052

Noe, R. A., Hollenbeck, J. R., Gerhart, B., Wright, P. M. (01/2014). Human Resource

Management, 8th Edition. [VitalSource Bookshelf Online]. Retrieved from

https://mbsdirect.vitalsource.com/#/books/1259117332/

University Mission, Vision and Values. (n.d.). Retrieved April 28, 2016, from

https://www.cmich.edu/about/Pages/university_goals.aspx

https://www.jobs.cmich.edu/postings/24052

https://mbsdirect.vitalsource.com/#/books/1259117332/

https://www.cmich.edu/about/Pages/university_goals.aspx

Job Analysis project

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